I chose First Choice Auto Glass to replace the windshield of my beloved Jeep Grand Cherokee. Our…read moreinsurance agent had stated I could go to the establishment of my choice and liking. Always preferring a local business, I asked about to find one. Repeatedly, Chad's name was brought up as THE place to go! Okiedokie! Immediately, Chad's easy way of handling business made me feel that he was going to take care of what needed to be done. We scheduled an appointment at his workshop nearby for the next week. He assisted me to manage the ridiculous paperwork necessary to replace the windshield, and did so without problem. I would recommend Chad without reserve! He even likes good "man cave" decor to ogle while waiting!

Our grandson caught a rock kicked up by a truck; and because he had let his autoi surface lapse,…read moreit was going to cost him way too much. I contacted First Choice Autoglass, and he was able to give us a much better deal. We were very happy with the communication, the service, and the speediest of the work completed! We will definitely call again if we need another new windshield!

Great customer service and care to me and my car. Matt was at the desk and walked me through the…read moreprocess of new tires and easy financing. The turnaround time was 1.5 hrs just as promised. Love the way my Subaru rides again.

called and they put me on hold. no biggie. but they never came back to the phone. then it started…read moreringing for about 10 min before I hung up. called back 2-3 times throughout the day & nobody ever answered, I'm actually currently waiting. Clock says 10 min and nobodies even picked up yet.. I can understand that happening once but 3 times and nobodies even picked up or answered All throughout the day is poor customer service

Third time I've used Auto Glass Solutions in Battle Creek. They continue to do a great job…read more Employees are fantastic and the work is perfect.

Just had a great experience with my Honda CR-V that had a damaged door due to a careless person in…read morea parking lot. They were very easy to deal with. Everyone was courteous and professional. The work they did was great. Since I wasn't feeling well when my car was done, they brought it to me and took the rental car back to Gerber for the rental company to pick up. That's great customer service!​

My daughter was sideswiped in a parking lot and needed body repair for her vehicle. I can not say…read moreenough good things about Sara and Brent in helping to get us through the process of an estimate, making a claim, and repairing the damage. My daughter is in med school working a surgical rotation and her shift hours are before and after closing times of Gerber. We live 2 hours from Kalamazoo, so it made things challenging. Sara and Brent went above and beyond to help us. The repair was completed faster than expected and the car looks great. Another added convenience of choosing this shop for your vehicle needs is that there is an Enterprise rental location right across the street, which makes life even easier.

This was the ABSOLUTE WORST experience we have ever had with a body shop. We dropped our Honda CRV…read moreoff to be repaired due to a collision in July. We were informed that when the estimate was done that only part of the car was estimated and they didn't have the parts for the other side to be properly repaired so they were going to have to figure out what to do next and we would hear from them in 24 hours. We waited 48 hours and we never heard from them. When my husband reached out to find out what was going on. He was given the run around and they even went as far as blaming our insurance company who had stayed in constant communication with us about what was going on from their end. At this point we were paying for a rental car which it turns out we didn't need because the car was just sitting in the parking lot. They never called us to say we could come get the car while they figured things out with our insurance company. In the end, our car sat at the body shop for two weeks with no repairs being done to it and very little communication on what the holdup was. The day before our rental was to be returned we were told the proper estimates had finally been submitted to our insurance company and the car was being totaled out!!! Leaving my husband without a car to get back and forth to his job at WMU. We were out $600 for a rental car we didn't actually need and when we went to go clean out the car of the rest of his belongings we were informed his $400 stereo (which he had received as a gift) had mysteriously been stolen which no one seemed to notice this whole time while the vehicle sat on their property and had a surveillance camera pointing at it! We were told Tim Randall from Denooyer would be looking at security tapes to review what had happened and possibly give us a description of who might have stolen it or what had happened. When my husband called a few weeks later to check back after not hearing anything he was given more of a run around and told they reviewed the tapes for the wrong vehicle so he had to go through and check the security tapes again. It is now October and we still haven't heard a word from them about anything even after we filed a police report which was absolutely no help! So my recommendation is TAKE YOUR BUSINESS ELSEWHERE!! They will not communicate with you properly and there is no personal accountability or responsibility for anything that happens on their property! Instead you may end up like us out $1,000, no vehicle, and no communication from anyone that works for this business. If I could give them 0 's I would have. Update: My husband had contact with Kevin in November and there has been no resolution. This whole ordeal took place between July and August of 2023. I truly don't feel like this is a priority for them to resolve because if it was they wouldn't have taken 8 months to do so. It's truly unacceptable to be treated this way or for a business to be unresponsive when it comes to their shady business practices. These people don't care about doing the right thing as a business or making their own mistakes right! This has become quite obvious to us throughout this whole ordeal as we have been told resolving this type of issue takes time. It takes more than 3 months for ownership to take responsibility and reimburse us for what we lost due to their negligence and lack of communication. I stand on what I said TAKE YOUR BUSINESS ELSEWHERE!!!

I called Classic Auto Glass after reading the excellent reviews on Yelp and also had an outstanding…read moreexperience. I had a bull's eye windshield chip thanks to being hit by a stone while passing a semi on the interstate. They were able to get me in the same day and the repair is amazing! I have to look really closely and there is barely a shadow where it was. They've been in business for 40+ years and it shows in the craftsmanship and their excellent customer service. Sandra was very friendly!

Classic replaced the windshield on our original 2011 Honda CRV. Being 16 years old it toke a few…read moredays to get one. There shop is super clean and so is their work ethic's. Perfect job, and great people to deal with! I highly recommend them.

These guys are the best. The Chrysler Service Team was very good to me, and the repair technician…read morewas very thorough. I suddenly came in with a mystery noise that my car was making, and I think that Ray is the name of the tech who looked into it. They got me right in the next day and were really kind with the cost they charged. Also, without my even asking, they fixed it so my dome lights come on when I am entering the vehicle. Do note that the shuttle driver does not wear his mask properly at all.

After learning about my issues with Zeigler, the General Manager, David Gould got involved and…read morewithin one week all issues were resolved. Thank you for taking care of this and delivering the customer service one would expect. As a matter of fact, doing a bit more than one would expect. Again, thank you. I'm very pleased with your actions.

My car has been here for 15 days and they have yet to look at it after I've stopped in to check 4+…read moretimes