My wife's 2009 C300 developed a vertical crack from the bottom middle of her windshield. Got in their website and it was easy to set up an appt. Tip: do a search online for coupons. Was able to find a $50 coupon! Only took about two hours to replace the windshield and they did a great job. Nice guys at the shop. read more

Juan was the best! Came on time and was super knowledgeable and skilled in the repair of a small windshield crack. He was done in less than 15 minutes. Super breezy experience! read more

I've yet to even get my scheduled appointment and I'm already having bad customer service experience, answer your phone!

I scheduled my appointment for a recalibration this afternoon and when I arrived they already did their homework and were able to tell me what I needed to do. Stephanie and the manager, I think Chris, reviewed my options and found the best way forward. They could have easily put the recalibration on me; but provided a solution that was honest and beyond fair to me. I hope I don't have to, but I will come back to Safelite Pasadena if I have another window issue. Thank you! read more

Rock came up and busted less than a one inch spider crack in my windshield. According to safelite's website, "you should expect the cosmetic appearance of the repair to show some improvement as compared to the damage prior to the repair." Unfortunately, mine looks exactly the same if not worse than it did when I brought it in. There's zero improvement and it's in my line of sight so that's why I wanted to get it repaired asap. Complete waste of money and time. The guys who work there are super nice, but I paid $130 and the results are incredibly poor. read more

When they replaced the windshield on my car, they had to remove this plastic shroud in the engine compartment near the windshield/firewall. The shroud is held in place by plastic clips. Someone who cares about what they are doing would carefully remove these clips SO THEY CAN RE-USE THEM, not this place. Two of my clips were missing, the other two were damaged. So if you have Pasadena Safelite put in a new windshield get ready to go to the dealer to get new clips. read more

I'm extremely happy with the service I received from Safelite through my USAA auto insurance policy. A rock hit the windshield of my 1-month-old VW Atlas on the freeway right in the top corner and created two cracks that spidered right to the nearest two corners of the windshield. They were a few inches long each so I suspected that I was gonna be out the $1000 deductible on my insurance policy since a new windshield on that car is hella expensive, but the rep who called me on the phone said that as long as I could hide it with a dollar bill they should be able to repair it. He scheduled someone to come to my I submitted the claim yesterday, and Safelite scheduled Dennis to come repair the damage at my office between 8 and 1pm today. I received a text from Dennis around 8:30 to let me know that he was about 30 minutes away. He was incredibly professional and friendly, and the work was awesome! Yes, you can still see the cracks if you look for them, but they're so much smaller and should be safe from getting any larger. Best of all, my insurance company covered the patch job completely so I'm out $0. I was really surprised by all the negative reviews and the low overall rating. My experience was excellent. read more

If there is ONE thing to take away from this review. STAY AWAY FROM THIS COMPANY! And if I could give them a minus star I would. Please stay away, save yourself the pain, time, and money! This company is terrible!!! They do not deserve to use the word "repair" in their business because it is not what they do. They will mess up your car and make you pay for it. I was referred to them by my insurance Progressive. Shame on Progressive for referring me to them and not taking any kind of responsibility. Both Progressive and Safelite have lost a customer and I hope many more. It is really shameful when companies like these try take advantage of people. I needed a small tiny crack to be repaired before I have to drive across the country. They sent out an unqualified technician. What started off as a tiny pin point crack soon turned into a 2 foot long crack. SEE PICTURES FOR DETAILS. The unqualified technician destroyed my windshield and soon after he messed up he had the nerve to give me a quote of $466 when in the first place I did not have to pay for anything. That tiny crack repair should have costed me $0 because it was covered by my insurance. But because Safelite's employee screwed up, I have to pay for his awful mistake? That's Shady business!!! Also the technician tried to cover up his tracks by telling Safelite that my windshield was not repairable and said I had requested for a new windshield to be replaced. Which I did NOT! A tiny pin point is totally repairable!!! You just really really suck at your job! The manager Eric also sucks, I had to follow up with him even though he was made aware of this complaint. The discount he tried to give me did NOT do anything for me and is a total BS. I was able to find other companies that quoted me at lower price than what Eric gave with his BS discount. If I had known, I would have not gone with this terrible company. I really should have checked Yelp before going with this company! Management here is terrible! I will be filing more complaints with your company. Don't make the same mistake I made! Please save yourself the trouble and stay away from this company!!! Safelite's business model should be - "Pay us to destroy your windshield, we guarantee it!" read more

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My new Tesla had to get a rock chip repair done after a rock came flying in towards me on the freeway. I did my research, compared rates and received quotes from other auto glass repair places, but they didn't seem to have the right tools or the answers I needed. I assume Tesla glass has some sorcery and needs to be treated differently than other cars? Only the Great Elon knows. The staff at Safelite were great. The front desk is very polite and helpful. Junior repaired my glass and it looks better than I expected. After reading/watching the horror stories (and it being the first day of Mercury Retrograde) I was almost convinced I was going to get an entire windshield replacement. But I'm so glad I came here. Thank you Junior and everyone for your help! read more

Safelite AutoGlass - Before rock chip repair (from the inside of the car) - Auto Glass Services Near Me - Pasadena, California

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We always use Safelite for our glass replacement but thru mobile it's our first time to do it's at the store so if you have 2 hours to spare it's good because u saved $35 but if not u will also have to have an open time when they come to your house Good thing the receptionist is nice and they offer you some coffee , water and snacks and restroom plus the one in Pasadena have a walking distance for good breakfast called Toms or Starbucks now I know why I shall do mobile technicians are faster and efficient Lesson learned no more at the shop Mobile it is read more

For my experience, I give it a 5 star. A little pebble caused a quarter sized spider crack on my windshield. Everywhere I called, they wanted to replace my windshield not repair it. Satellite Autoglass sent Juan to my house and he repaired it in 15 minutes! He was nice, professional and the whole process was smooth and convenient. Little pricey, but I was willing to pay for the good job and convenience! Juan was great! read more

Booked a *morning* appointment roughly a week out. Dropped off my car at 8:45am. Received zero communication all day and called at 4:00 and was told it would be ready and to show up around 5:30. Still zero texts all day. Showed up at 5:15 and was told 25 minutes. Waited outside until they pulled my car out after 6:00pm. THEN I started receiving text updates. I understand that things can happen during a work day but my car was at the shop for 9+ hours, I received zero communication that I didn't initiate, and was offered no sort of compensation to offset the whole day. For what it's worth, the windshield looks good and the guys at the shop were friendly. read more

Service: 5 Came here on MLK and it was really busy. I was worried that I wouldn't get my car back until 5 pm but it only took 1.5 hrs. You get updates which was nice. The updates pretty much tell you that they're working on your car and the you'll get another one when it's done. They'll also give you a call. I paid ahead of time so I didn't have to deal with it at the location. Fast and easy. read more

I received a quote for $2000 to replace the front windshield. They mentioned that there is an additional charge because my SUV is lifted 3 inches. read more

Called this Pasadena location in June, 2024 to ask for an estimate to replace the windshield on my Lincoln, SUV. I was asked a bunch of questions then given a quote of $740 which included new windshield wipers. I thought I'd get at least one more estimate before going forward. The very next day I got an email giving me $50 off totaling $690 so glad I didn't have it done that first day. Decided to call a local body shop to see if they installed windshields which they did for a total of just under $400. Since I was paying out of picked I saved almost $300 by going elsewhere. read more

I am not satisfied. Initially, my windshield was assessed to be not fixable because its not a crack nor a chip but a pitt. I was asked if I still want to proceed with the repair but cant be guaranteed that they can remove it. I was at the parking lot and saw that all they did was spray and clean my windshield. Right before I left the facility, I was guaranteed that they would reach out to the insurance adjuster to give them the recommendation that my windshield needs a replacement. I reached out between 2:00 PM, the lady i spoke to said that she will ask her supervisor Chris Brewer to see if he made the call to the adjuster. I emailed Chris Brewer, the sales manager to express my concern. As of July 10 at 3:30 PM, nothing was done and my Claim was already marked complete. I am very disastified on how they manage my claim and left me hanging with a windshield that look still look exactly the same. read more

I went to these guys twice to fix my windshield, and twice I had to come back because they didn't fit the glass right. On my second return, one of the drivers backed into my car. You guys are complete garbage. Thanks for the inconvenience. UPDATE: How are you guys so professional but can't back up a car properly? Not only is my bumper screwed up, my tail light needs repair. On top of that, you guys didn't even properly place the glass AND you scratched my car. Thanks for nothing. read more

Safelite AutoGlass - Safelite driver backed into my car after the job was done. How incompetent are you? - Auto Glass Services Near Me - Pasadena, California

The windshield crack / star was filled very professionally with job-specific equipment and an experienced tech. I had the crack / star serviced over a month ago elsewhere for $35. The guy used a simple suction cup, cigarette lighter, and thumb pressure for the work. I was not impressed and the work left the damage improved only a little. Safelite has the damage down to a small spot - much better. And the work is supposed to bring back the integrity plus strength of the windshield. read more

I scheduled an appointment online and they confirmed it. On day of the appointment , the tech claims that he got the wrong information and was not in the area. Next available 2 weeks later. Bunch of idiots read more

You can't call them. You end up in answering machine hell. Go somewhere else. Please use human beings in the future.

Poor customer service. The Pasadena, CA shop scraped a 6" x 8" area of a brand new front windshield while installing it. Although they recognized that they caused the damage and accepted to replace the windshield under their warranty policy, they have made the process unnecessarily time consuming and difficult. Their phone system is flawed and directs you to a website and hangs up on you, or it tells you that there offices are closed even if you're calling within normal business hours and then hangs up. Safelite! This is how you lose your customers... one at a time. read more

Repair seemed to go well, was timely, technician was professional. However I now have an issue a few months later and it is IMPOSSIBLE to get in touch with the company unless you are scheduling a new job, which you have to do online. Nobody answers the phone, it is very unclear who to contact online, etc. I have no idea how to get this issue resolved. Edit: website doesn't work, and everything directs to the website. Still no idea how to fix this, despite the comment below. read more

I went in with a 8" crack and am somehow leaving with an entirely cracked beyond belief windshield. They ordered the wrong glass, and instead of double checking that everything was good before they started working (measure twice cut once), they only realized their mistake AFTER taking my glass off. The vin number for my car was correct but they're system ordered the wrong glass and no one thought to check before working. The only thing they could do (???) was put my old glass on that had gotten extremely cracked in the process of removal. They had no suggestions, no help, no offers. Basically shrugged their shoulders at me. I wasted two hours of my only day off and am leaving in worse condition. Would give negative stars if I could, staff was useless and service was beyond terrible. read more

5 stars for "Q" & Carmelo!!! Fabulous technicians that replaced my windshield on my 2022 Model 3. If it weren't for these guys, I would NEVER bring my business back to Safelite. The 5 stars is for them only. The customer service rep, a lady, handled my scheduling horribly. I scheduled my appointment online well over 2 weeks in advance. I was going to Europe and I tried to schedule before I was leaving but there was no availability online and no direct number for the shop. So I took the next available the day after I came back. I prepaid so that it should be super simple. When I landed back in LA, I see I missed a call from Safelite. The scheduling woman had left a message canceling my appointment for the very next day. She cancelled my appointment because it was a tesla and required more time. Keep in mind the appointment was made WELL over 2 weeks in advance. Shouldn't she have checked the schedule and rescheduled earlier than the day before where she basically just cancels me? Since I had prepaid and in order to avoid giving me a refund (which she said in her message) she said she would forward my appointment to the next available all day drop off time. Then I get a text letting me know my appointment has been changed from 4/20 to 5/2!!! That's nearly another 2 weeks. My car was incredibly dangerous to drive as the crack was nearly 2 ft long. A pothole could have caused the windshield to shatter. But without a proper conversation, this representative decided to cancel my appointment and reschedule me 2 weeks later. Luckily I have a friend who knows "Q" and he was able to get me rescheduled on 4/21. A day later than my original appointment. If you have a Tesla, make sure this doesn't happen to you. The workmanship was perfect. Scheduling 0 stars. Q saved the day! read more

They replaced the piece and it has been fixed...I appreciate the business reaching out to resolve the issue! Thanks read more

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I took a rock to the windshield while driving through Joshua Tree last weekend, creating two small micro cracks (ugh!!). Eric from Safelite AG was able to take my walk-in "non" appointment and give me an honest quote for either a resin patch repair or full windshield replacement. He also advised that some insurance companies will cover the patch repair with no deductible (GEICO, State Farm, etc.) This information was very helpful !! Fast forward a few days and Safelite was able to apply the windshield repair through my insurance. It only took around 40 minutes and looks even better than what was promised. Communication via text and email made the whole process easy. I recommend Safelite (and specifically Eric the advisor here) for insurance repair or replacement on your car windshield. read more

I appreciated the way they managed my expectations. Customer service was superb and I walked around the block and my car window was done. Hopefully I'll never have to go back. But if I do, I'll come back here without hesitation. read more

I had a a pebble come right at my windshield causing a crack which then splintered into a 8-9 inch crack that I needed to replace. I called Safeco who connected me to Safelite. They got me an appointment, but I wanted factory OEM glass, I had to wrestle with my insurance company a bit, but I finally got them to approve the OEM glass and clear it and they got it installed in a hour and got me my car back before 5pm! Good customer service and fast installation! read more

Safelite AutoGlass - Auto Glass Services Near Me - Pasadena, California

I ended up getting my Windshield replaced here for the first time ever on my Toyota Corolla Jan 20th 2021. I jumped in my car to go to work on Feb 9th and there was already a crack in the glass staring from the base on the drivers side. Not sure if it was the glass quality or what but to go from having a windshield that lasted years to one that lasted less than a month isn't worth it in my opinion. I went to the store and they basically told me that there was no coverage under their insurance or warranty that covers something like this (even within the first 30 days). read more

Safelite AutoGlass - Auto Glass Services Near Me - Pasadena, California

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I found this company was very professional and friendly. Chris at the front desk was extremely helpful handling the processing of my insurance claim and troubleshooting when a problem arose. Carmelo was also extremely helpful fine tuning my back windshield wiper that wasn't working properly. I highly recommend these guys. read more

They ever confuse the time off my service! My appointment 7:00am, to 12;00! I keep checking they said they will be there 9:45am to 10:45! 11:30 I called , than they said, no it 12:00 to 4:00! No have 8 hours to wait! read more

I've always been a bit nervous going to auto shops, and my experience here went very smoothly. I made an appointment through my auto insurance company to come here on a Saturday afternoon. They sent a reminder before my appointment and check in was very easy upon arrival. There were several appointments available within a 7 day time frame which made it flexible, and you can reschedule appointments easily online. I had a small crack in my windshield and they explained that the process would help prevent further spreading of the crack, but that it would still be visible. They said it would take about 45 minutes for them to finish the repair, but it ended up taking a bit over an hour (why I docked 1 star). However, they have plenty of seating while you wait. There is also a Starbucks less than a block away if you prefer to take a short walk and wait elsewhere before returning. The repair went smoothly and they cleaned up the windshield glass prior to returning the car. Other impressive things about this location: very clean restroom, a Keurig for you to make coffee, water, cookies, a charging station, and free WiFi! This makes this location stand out and the experience much more relaxing while you wait. I would highly recommend this location to anyone who's looking to get your glass repaired! read more

Safelite AutoGlass - Auto Glass Services Near Me - Pasadena, California

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This is the second time I have gotten a car windshield replaced by Safelite AutoGlass. The first time it was not at this location. Both times I was impressed with their professional service. I was very impressed with the service at this location; they were thorough from start to finish. I received text and voice call confirmations once I made the appointment. When I walked into their office to drop off my car the person behind the counter quickly confirmed what service I requested and the price quoted online. Later in the day I received a text notifying me that my car would be ready soon and technician Bautista would be calling me. He did call me to let me know that the service was completed. When I got back to Safelite, Bautista who serviced my car briefly gave me information regarding what work was done and the warranty. Windshield looks great. Very satisfied customer. read more

We had a huge cracked windshield and Safelite was able to replace in just a few hours. Job was done beautifully. Super friendly and helpful service! read more

What a complete dumpster fire of an operation. One person is less competent than the next. Multiple mistakes. False promises. Miscommunications. Who is running this place? read more

Not a happy camper! New Tesla owner and 3 weeks after taking delivery I get a rock chip on my windshield while I'm the freeway. It wasn't a bad chip and the location was not in my line of sight so I figured I could live it (it was on the bottom towards middle/right passenger side). Thing is, knowing it's there, my eyes keep getting drawn to it whenever I'm driving, so I decided to get it fixed. Booked an appt with Safelite which was easy enough. paid ahead of time which was probably a mistake (not that I'd get my money back). Repair didn't take long and the guy who worked on my window was nice enough but when I went to inspect the job, the chip had gotten bigger. I talked to the repair guy after and he said there was always the possibility it could grow but assured me the integrity of the windshield itself is wasn't compromised and that the chip (which is now a crack) has been filled and sealed. When I checked in the girl at the front, none of this was explained to me. She just had me sign in and asked for my key card. Super annoyed now cause everything I drive all I can see is a crack that is very easily visible and after reading poor work and repeated complaints about windshield replacements having leaking issues, I'll spend the money and go elsewhere. I guess it's my fault for not doing better research before getting my windshield "fixed" instead of being influenced by radio and tv commercials. Shame on me. Update: filing a claim with my insurance to get my windshield replaced through Tesla. Luckily I have a lower deductible and filing a claim through my comprehensive coverage won't raise my premium but the fact I had to pay safelite upsets me. What a waste of money Reply to customer service: Did I have expectations of the chip being filled and possibly made gone? YES. was I made aware of the fact the chip might spread? NO. Why would I come back to a place that took my money, gave no explanation and then cosmetically made my chip into what is now a very visible crack? Yes I'm getting my windshield replaced, directly through Tesla. If you want to make it right, please refund me my money spent on unsatisfactory work. read more

Was exiting off the 5 freeway...unfortunately, a construction truck was literally spilling rocks onto the exit ramp in front of me. One of them hit the windshield of my 2022 Mercedes GLE and cracked it. Call my insurance company and they contacted Safelite. Parts are really tough to come by these days so Safelite contact me to reschedule my appointment as the dealer had not delivered the windshield to them yet. Safelite made it super easy to set an appointment, drop the car off, they texted me when everything was ready, and even had an easy online pay system for the deductible. Excellent service and easy location right off the freeway. The tech was also really nice and saved me the hassle of even having to go into the office & simply just verified my payment and gave me my keys. Hope I don't have to use them again but I definitely will if I need to replace another windshield. read more

Please shop around before you decide to have your windshield repaired or replaced with this company, just because they are large and do lots of advertising doesn't mean they're the best. I started online and made an appointment, when I arrived for that scheduled appointment I was told that I had to leave the car for the entire day. I asked why I made an appointment if they weren't going to honor it and was told I could make another appointment and be in and out in 2 to 3 hours. This didn't make sense to me. My second issue is that they installed a windshield with a microchip in the glass, it's small and not noticeable on a clean windshield but once the glass gets dusty it is noticeable. I haven't contacted them about it as I don't have time for their confusing appointment policies or to leave my car for hours. read more

I wish I was the person writing a Five Star review, causeI wanted my windshield replacement to go as smooth as possible, but it did not. It went probably the worst it could ever go. On top of the bad service, the representatives made the interaction unprofessional and didnt help the situation at all. Safelight should be ashamed of this type of treatment and service to their customers. I called safelight three weeks ago with my insurance and car model, the lady on the phone was a little confused with the questions it was asking me but I just assumed she was new. A week later came when I scheduled my at home appointment when a nice guy showed up on time, but he explained the lady on the phone ordered the wrong glass but he would be back later that day to replace my windshield. Later that day came and no representative showed up and I got no call. I made a call the following day to the office and they told me it would be a week before the correct glass made it in. Flash forward a week, my appointment is set up again for an at home appointment and I wait around all day, finally at 5pm I call the office. They say sorry and that someone was suppose to call me and cancel because they ordered the wrong glass again! They asked me to take pictures of my car and text it to them to help. A week later now and the new glass is it, and they show up on time at my door only to tell me for the THIRD time that they ordered the wrong glass again, saying it wasnt their fault and that they guess it will just be another week. A MONTH now and they still cant order the correct glass? My car is not a special edition race car, i have a standard stock car. On top of all this frustration when Ron the worker entered my car to take a look at the glass, he broke my rear view mirror! He threw it in the backseat like it was no big deal, and told me there was nothing he could do about it! So glad I scheduled an appointment three times to get excuses and broken property! Thanks safelight, the service and expertise you're teaching here is despicably unprofessional and absolutely awful! I really hope they do a better job at your car, or just learn to do their jobs as a team cause someone messed up and everyone is paying for it. Worst experience with safelight! Hi this is an update on my review, I did appreciate the calls made to me by Eric to help the situation. But he said the windshield would be done either this past Monday or today Wednesday, we've called and left a message with no response. Please treat you customers better in the future. Thank you. read more

Safelite AutoGlass - They came to my house gave me excuses and broke my property and left. - Auto Glass Services Near Me - Pasadena, California

Antoinette was EXCELLENT! I had Safelite come to my office as I didn't want to drive to their location. The day of the service I happened to be very difficult to get a hold of, despite that Antoinette was extremely patient and understanding. A+++ customer service The chip on my window was not even dime sized, but it was bothering me. They filled it in with something, not sure what it is, but Im happy and I no longer fear that my front windshield will randomly split open :) read more