The online process to book was super easy and convenient. Michael texted me 5 min before he arrived on time. Michael showed top notch customer service and was a pleasure to deal with. Michael did a great job on my front windshield. You could tell he is a professional. Thanks! read more

On time, no hassle, very friendly, knew what to do, got it down, kept it clean, looks great

I had a 1 PM appointment to replace my cracked windshield and the technician called to ask if it would be ok to come earlier at 12. I said sure and he arrived precisely on time. He went right to work and was very efficient. The entire job, including clean up took one hour. The workmanship was excellent. read more

They failed. Plain and simple. They have one job. Just one. Replace glass. Over a week ago I went through my insurance to get a shattered windshield replaced. They said they'd order the part, and it should be about a week. That's fine. A week goes by. No call. I call them. They say my glass is in. First fail. A simple call to schedule me. I make an appointment and go in. Wrong glass! They went through insurance. They had my VIN number to make sure it was the right part. Just avoid Safelite. There are so many other options. Chain stores just don't care. read more

I'm not happy at all. Yesterday I had my 3rd windshield replaced, 1st was incorrect after market for my car, second after market left driver display blurry, 3rd OEM was great but appt was also for forward facing camera recalibration, they told me yes they were both done by 2 techs, but how could that be? the car was in the shop for less than 36 mins, I was told both could take up to 3 hrs. Plus receipt sent to my email which I saw after home, states I need to have the forward facing camera recalibrated. So something clearly wasn't done. The forward facing camera in my car is linked to several safety features that can be the difference of braking for the car in front of me or the camera not sensing the car and slamming into it or someone. Technology in cars is awesome, but if you don't understand it let someone who does, work on it. read more

Ignorant tech came to replace my windshield, threw it on my lawn while it was 90 degrees out and burnt my grass.

Do not recommend- Had appointment and tech shows up and after 20 minutes and punching hole in window- says I didn't know it was this make of vehicle- I can't work on this. Asks If I could drive car to their shop. I said impossible with hole he put in window. An hour later another tech shows up. When done, says you have new window but window wont go up or down and leaves. Did not explain anything. Tech left hand written note in car about problem but couldn't explain to me? After several attempts to get manager- he was rude and unapologetic. Had to call corporate office for about 2 days for resolution. read more

If you want more stress on top of ypur broken window this is the right place to go. No showed for a scheduled appt and didnt even call. Wasted my whole day read more

The Safelite tech was polite and did the mobile windshield replacement in the time promised (about 1.5 hours). The job looks OK with the exception of the glass: this aftermarket glass appears much more wavy than the OEM glass. The tech advised me that if I am not happy, then they can investigate whether my insurance will pay for OEM glass. I wish they had brought this up when I made the appointment, because the OEM glass is much better. read more

I hate it when they don't do it right the first time. My rain sensors didn't work when they finished, my fast lane was not replaced. So now I have to travel to the Massachusetts Fast Lane in Natick, about 40 minutes there just for Velcro tabs, then I have to go to West Newton for them to repair my rain sensor. My day is washed up. Can I bill them $600 for my time? If your insurance company tells you to use them them please don't. I am really busy and to loose 2 days chasing this crap down really REALLY sucks. read more

I would give them a 5 star. They set the appointment, kept me up to date with their arrival time. Completed the repair professionally and timely when they said they would. Cleaned up after themselves and followed up with me when the job was completed. Took all of 45 minutes from start to finish. All was done with social distancing in mind. Had no face to face contact with the representative but was able to watch him complete the job from the house window. Technician did a great job. read more

Only gets 2 stars because I can't give it 2 1/2 stars. Recently had 2 separate windshield done. One windshield no problems no issues, technician called ahead and said when he would be there. Second wind shield technician didn't snap down plastic around windshield, left scratches on roof, dirt and debris on dash and big dirt /smudge mark on fabric headliner, scratches on windshield wiper arm. Never called to say what time he would be there just showed up. I guess that is what you get, a little bit Jekyll and Hyde. One good one bad! Probably wouldn't use them again unless I could guarantee getting the first technician. Definitely not the second technician. read more

I booked my Safelite appointment through Geico after my windshield cracked, and I am very happy I did. My work schedule is crazy busy, and Safelite was able to fix my windshied at a time that is convenient for me. The only negative was that I actually wanted the windshield wipers that they can sell to you, but their office was out of stock on the wind shield wipers that fit my car. read more

I have a 1984 Porsche 911 that needed a new windshield. The first guy they sent there (older gentleman) was nice and seemed quite experienced and knew how to "rope in" older windshields. He took out the windshield and advised me of the rust. I said to leave the windshield out and I would grind it off and treat the surface with POR15. Somehow, between the grinding and POR15 he was advised to install the windshield even though I said I'd call when I was ready. I called him up and told him I needed that windshield taken out right away. He also said he wasn't sure the glass was a proper fit (Fuyao was the brand). When I finished prepping the surface I had him come back and attempt it again. He tried but was unable. Also, when he had a helper come by to assist they started hammering in the metal trim (not too cool) and they put a small dent in my roof. I decided not to fuss too much about it and they stopped trying with that windshield and ordered another one. Unfortunately it was the same brand (Fuyao). The younger assistant was in charge of trying to put this one in. Without even a phone call I come home to find they had also given up. The metal trim was not in and the windshield was loosely wrapped in around the pinch weld. I took the car to my friends and we pushed the windshield out with our pinky fingers. We also noted that this glass was way too small, the gasket didn't fit snug and the the gasket was also chewed up. At this point I drove the car home (with my full face helmet and no windshield) and put the beat up gasket and windshield outside and called safelite to tell them to come pick up their crap. At first it appears that they just wanted me off the phone because when I told them I was going with another company they almost hung up on me. I had to stop her and ask her if she wanted the windshield back! Finally they picked it up yesterday. I am going with a new company who is getting me an OEM windshield. This new guy forgot to order the gasket, and I have an event on Sunday and my windshield has been out for a looooong time. I'm not happy. I have to do the windshield on my daily driver soon, and will not be going with Safelite. If they fix the dent on my roof they made maybe I will, but I will never ask them to do a windshield again on one of my sports cars. read more

Safelite's staff were persistent in working with me to set up an appointment to have my windshield replaced. The weather was to cold for the tech to replace it outside so the appointment had to be changed. Matt, the tech who worked with me was professional and friendly. The waiting area was basic and the work took just over an hour to complete. There were no issues between my insurance company and Safelite. Overall a painless experience. read more

A rock hit my windshield and I needed it replaced. Safelite came to my job and at first everything was great. I needed to leave and he was done by the time I came back. Walking to my car, I noticed a dent in my hood and it was so severe that it chipped the paint. Upon closer inspection, I also noticed that the bottom black plastic trim was not snapped in properly. This was due to the fact that every tab but one was broken. My car is less than 2 months old. I am more pissed about the fact that the tech thought I'd be stupid enough not to notice. I called to complain and was told to get a quote to fix it - $2100!!!! I am still waiting to hear back on if they will cover it but they better. I will NEVER use Safelite again!! read more

I truly could not be more impressed. I've been putting off getting a new windshield for months because of the hassle. Well, turns out there was no hassle. The appointment was easy to make, I showed up 10 minutes early and they took my truck right away. It was done within 40 minutes. Would certainly recommend. read more

I'm updating this review based on the company's handling of my complaint. A few days after the incident I described previously, Safelite's corporate office called and told me the Worcester manager would replace my windshield under the warranty. We set up a time that was convenient for me, and Safelite sent a van to my house. It took about half an hour for the guy to replace the windshield, and it looks fine so far. read more

Gotta say... Easy to set up appt on line, received the email confirmation. A very nice technician showed up at my office when he said he would. He replaced my windshield, vacuumed the inside, and washed the windows. Very happy customer. read more

Easy process to get an appointment made and had them come to my house. Everything would have been great had the tech not left broken glass spread out over my driveway. Thanks a lot Richard. Is that standard procedure to leave broken glass all over the driveway? Never again. read more

Scheduled an appointment online and went to this location for service. Excellent service, in and out in a reasonable time, they vacuumed the interior and cleaned the bird droppings off my car. My dealer/mechanic doesn't even do that! read more

My repair started with a chip in the glass. Making an appointment was easy and all was handled seamlessly through my insurance company. A few months after the repair, the spot where the windshield was damaged started growing legs. I called back and they located my original claim and worked through my insurance to replace my windshield. The second technician was just a professional as the first and left my car looking better than it was before he fixed it...perfectly cleaned inside. I couldn't have hoped for better service! read more

Got a crack in my windshield and had it repaired here. Showed up 30 mins before appt and they took me immediately. Had repair done within an hour and even replaced the Velcro for my EZPass. Clean, spacious waiting room. Would recommend read more

To begin appt was not as originally scheduled but will chalk that up to the chinese virus. The tech was pleasant and courteous however trim pieces were not secured properly found roof railing to be loose which i guess had to be loosened to get at windshield trim, they forgot to install a seal around the wiper drive which they had to come back for and they found it somewhere in eng comp, cowling clip was broken which i have to replace myself and i didnt find most of this until cleaning my car weeks later, also the windshield has what looks like sticker adhesive at the area above firewall, tried like hell to remove and fear it is on the interior of windshield. I have had little luck with getting windshields replaced without there being damage to my car and I am very ocd and protective of my vehicles and hate anyone touching them and for this very reason, people just dont care, are not well trained or do in haste. I hate when companies merge and leave little choice for consumers to choose who you get service from but if you have a choice use it or insist your insurance company pay for a company with a better rating and who cares about your car as much hopefully more than they do their own. read more

I scheduled an appointment with Safelite through the USAA insurance web page. I was given a show time between 7:00 am and 11:00 am. After waiting four hours with no update on my scheduled repair I called Safelite to find out where the technician was. I was patched through to the technician, but he did not answer the call and when it was sent to voicemail a recording stated the person I was calling had not set up a voice mail account and I was hung up on. I called back to safelite and they were unable to contact the technician again, but said they would contact his shop. 22 minutes after my repair window expired I received a text message from the technician stating he would be there in 25 minutes which would be 11:47. At 12:03 I received a text message from Safelite saying the technician's estimated time of arrival would be 12:05. At 12:10 I received a text from the technician saying "like 10 min" at which point I canceled the appointment. If there was a delay I could completely understand, but to leave me in the dark and miss three different deadlines without notifying me is unacceptable. read more

My car was damaged! I was recommended to use safelite for my glass replacement by my insurance company. The communication was good the tech arrived on time but he damaged my car when he opened the hood! I was forgiving of the accident but then the problems started! I had to take the car for an estimate I had to get a rental car and I am still waiting for the repairs to be done. It is costing me money as I used my card to procure the rental and my time in all of this waiting . I recommend you ask the technician about his experience and if he has had any accidents before you trust they will do a good job! read more

One of the worst experiences I have ever had with a service. You could not pay me to use them again. The WORST service (they literally caused damage to my car) and the absolute worst workers who failed to fix their error (it's still not fixed). Multiple workers claimed they would call me back and failed to. Every time I called, I was told someone would call me back, and how sorry they were, yet I never received a call. The amount of mistakes and failures I've experienced from this office could only happen with a complete and utter carelessness from the staff. I urge you to go anywhere else for your glass needs unless you want to be driving around with more glass damage than what you started with and consistently fighting with their workers to get it fixed. They truly do NOT care about their customers or the job they do. read more

Perfect customer service on the phone and at the shop. After attempting to get to me while on vacation they were super nice about arriving and having the weather no cooperating. Accommodated me very well in rescheduling and did a quick and professional job at the shop. read more

How to comment? They lied to me about arriving. Blamed me for not picking up a nonexistent message and refused to tell me which store so I could review the correct shop. 3 appointments to fix 1 windshield successfully. DO NOT USE Safelite. Find a shop that actually arrives between the 5 hour window, takes responsibility, does what they say and does not blame the customer, especially when the customer was in fact correct. I will never use Safelite again. read more

Unhappy customer! My cracked windshield was replaced by Safelite with an aftermarket windshield and my rain sensor for the wipers no longer worked and the windshield was scratched during installation. To remedy the problem, my insurance okayed a replacement with a OEM windshield but Safelite -in their own words "dropped the ball" and failed to order the windshield until 1 week later . Then told me it would take 7 to 10 more days to get the part. The customer service at safelite gave me the runaround for days - promising to call back, then not calling back, denying that they made a mistake, etc, etc.. I went to a reputable glass dealer - JNP - and had the OEM windshield installed correctly - the molding around the windshield had not been reinstalled correctly by Safelite - with no scratches and the rain sensor now works. Will NEVER consider Safelite for glass replacement again! read more

Complete jerks here! Brian is incompetent and rude to all customers. Even had the nerve to say I did damage to my own windshield on purpose. Place seems to lack training all around. Don't trust them around personal belongings. read more

I was not called when finished, left keys in car and unlocked The installer broke the hood cowl in multiple places which also holds the cabin air filter. One of the broken pieces was lodged in the intake manifold near the throttle cables. Additionally the windshield wiper arm lock was broken on the driver's side and is missing, because of this the wiper blade assembly is not fastened to the arm. There was broken glass under the hood in the cowl on both sides which fell into the drains under the windshield. There was broken glass fragments left on the dash. There was a 12" long streak of black silicone across the drivers side window. There was silicone on the drivers side mirror housing and finger prints of silicone of the plastic trim panel surrounding the windshield on the drivers side. There was silicone on the dash on both drivers and passenger side. The interior was left a mess and there were hand prints / smudges all over the windshield and two front side windows. The date of install was 8/19/16 on a Land Rover Discovery. read more

Absolutely fantastic service, professionalism, and speed. I'm a busy student in medicine, and had my car broken into during finals week. I also have a bit of an odd car, so I needed a special glass size. I spent several hours calling up places to hear over and over that they did not have the right glass for me, but I could order it and wait a few days... or that if I brought the car into the shop, I could wait a few hours to get service, etc. With Safelite, I called to see if they might have the part (they did) and then placed a mobile appointment online (super easy). They called me in a little bit to confirm everything, which was nice, and also sent a picture of the technicia n. I later had to reschedule the appointment and was able to do so via phone (not an automated voice, though there was a bit of a wait). I was able to just stay at home and study during the whole thing. My car looks wonderful and it was low-stress. All in all, I'm pleased. read more

From the beginning to the end the experience was easy and professional. The set up with the phone call was easy. The work done by Brian was professional and done in less than an hour. He also vacuumed my car which was a complete pit at the time. read more

Trevor was in contact when he was on his way and again to let me know he was delayed. The repair took slightly longer than he initially said, but since I was at work and he came out to me, it wasn't an inconvenience. He was courteous and friendly, and the new windshield looks great. He even helped me put on a transponder that had previously fallen off the old windshield. My car successfully passed its safety inspection two days later. read more

I scheduled my glass repair/installation through my insurance company's website. It was so easy and smooth. I got confirmation of my appointment and the technician reached out to me to confirm as well. The technician was on-time, efficient, and friendly. And the best part of all... I received new velcro strips to reattach my FastLane pass to the new windshield! read more