I truly liked this company and I would definitely recommend it to anyone. My name is Eluvia Garcia and first of all I was quite happy to receive a phone call asking me if I would be interested in moving a day before my scheduled date. for me, it was great as I was ready and I wanted to get that move out of my mind. The guys that came to make the move were awesome!! They were very nice and packed all of my furniture so well. They were courteous, professional and very knowledgeable about their jobs. I could definitely tell they had a lot of experience on doing so. their names are Dustin and Javier. Great job guys!! I normally don't do this kind of reviews, but they actually made me feel at ease with the move that I was even able to entertain a family visit while the move was happening. This is not the first time I've moved; so I know exactly how it feel the day of the move which was not the case this time. Again, I definitely recommend them!! read more

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If I could leave less than 1 star, I would. My experience with United Moving has been so unacceptable that I feel obligated to warn others. My move with this company was one of the worst experiences I've ever had. Not only were there multiple issues during the move itself, but I also had to spend significant time, documentation, and money to properly submit a damage reimbursement claim through their required process. My claim was submitted through Anthem Claims in October 2021, and as of today, four years later, I still have not received the reimbursement I was promised. I was even asked for my Venmo by a representative last year, who confirmed payment was coming, yet nothing ever arrived. Since then, I've emailed and called repeatedly and have not received a single meaningful update or resolution. The complete lack of communication, accountability, and follow-through is shocking. If you value your belongings, your time, and your sanity, I highly recommend choosing a different moving company. read more

Please use a reputable moving company. Pay the few extra hundred dollars so you get a professional company who doesn't haggle once all your items are on the truck (the guy in charged called his boss and said we had no more than 450 sq ft but in the end charged us for 500 sq ft), doesn't require payment to a random phone number through Venmo or zelle, doesn't mistreat and cause damage to your items (many items were damaged but the most frustrating was my baby's mattress her great grandmother bought for her. They folded it in half and taped it and I had no idea they did this until items arrived), doesn't force you to sign a document stating you will not sue them for any reason after they've loaded all your stuff, doesn't ignore your calls and concerns, doesn't over charge you for the job (our delivery driver said our cubic feet was 50 less than we paid). Please, pay a reputable company that gives you a delivery window, answers phone calls, has a working voicemail system (because this company does not), has an insurance option that pays more than $.60/item, takes payment using a debit or credit card (we paid the deposit with a card but weren't allowed to do that for the rest of the payments), loads all the items on the quote list (this company tried to stop packing and I still had 8-10 items unpacked that were on the list), uses their own workers and trucks (this company showed up with their own truck but delivered with a one way rental). Need more information to make a decision? Please message me. I can verify I'm a paid customer with my signed contract. read more

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I would like to take a moment and thank United transportation for their excellent service we recently had to relocate from Los Angeles to Phoenix due to last minute job offer United transportation had contact us and gave us great service from the get-go their driver Daniel and his helper Eduardo wrapped our items carefully and efficiently United had delivered our items in Phoenix 3 days after picking him up in Los Angeles which was excellent for us we highly recommend. 10 out of 10 read more

Safenest Relocations - Our moving truck - Movers Near Me - Agoura Hills, California

I was recommended this company by an acquaintance who recently moved across country (as we were doing) and I wish I had done more research. Their pricing was reasonable, but my moving experience has been awful and absolutely not worth the value I paid. Their pricing and coordination contact (Sierra) was very nice and helpful upfront. Due to the size of the job (full service packing of a 3/2 1600 sqft home) we were scheduled for 2 days. First day to start packing, second day to complete packing and load up the truck. Less than a week before they changed the schedule on me and decided to only have their guys come and do the job all in one day (the day before our flight). I communicated that this was very tight and I was assured it would be okay with extra guys put on the job to get it done in time. The day of the move the driver arrived 3 hours late with only 2 other guys with him. I was told there would be extra hands to get it done to which he said there was one more person coming and that was "extra hands". I was very stressed out by this point as there was so much to do and not much time and he told me that I was stressing him out. They did end up getting everything packed, but not until after 11pm at night with our flight early the next morning. This was with both me and my husband helping them. When I communicated this very stressful situation created by their schedule change, I was told they would see what discount they could provide. But ultimately I was told they could not offer any discount to me. I was also originally told that we'd get our belongings within 14 days after our move, but on the day of the move found out that wasn't correct. That we'd get our things anywhere from 14 days to 30 days or possibly longer after the date I give them we could receive the items. This made it very hard to predict and coordinate receiving when the house would be ready so we wouldn't be living with no furniture. I.e. we can't live without beds or kitchen supplies for our family for 14 to 30 days. When the truck arrived, I found that it was VERY poorly packed. I was assured that they take special care to ensure everything is packed well and carefully during transport, well this was clearly not the case at all. When they were unloading I found crushed boxes, many broken or damaged items, and also a large item (a futon I believe) that later we realized did not belong to us. When I reached out to the person who was coordinating the movers (Amanda) she apologized and said she'd see if she could offer some sort of reimbursement for their poor service, but then no response after that. I was hoping that this company would make good on the job they did, but so far this has not been the case. I paid them over $13,000 for this job and am not happy at all. Especially considering I paid them to safely transport items that they then destroyed due to carelessness, so I paid them for nothing essentially. Please DO NOT USE this company. The pricing seemed reasonable but they do not deliver the quality of service expected. If you do decide to use this company despite my review, I highly recommend paying for insurance to replace the value of damaged items. read more

Safenest Relocations - Truck packed in a haphazard manner. - Movers Near Me - Agoura Hills, California

If I could rate a zero star rating, I would. We hired these guys to complete our move from Simi Valley to Las Vegas. At the end of the year. The pick up crew did a decent job of getting everything done fairly quickly, but left cigarrette butts everywhere, at least 40 of them. From the back yard, to the garage, to the entire front yard and driveway. But as a while, everything went smoothly. The delivery crew, oh boy. I walk outside to greet them when they pull up. First one I talk to is the driver. I ask him why the front of the truck looks so rough, he tells me he fell asleep on the way out and had a pretty good accident. Didn't think that would mean much, I'll get to that later. The delivery crew was completely clueless. They scratched the floors in 3 different rooms, deep enough that you can run a fingernail across the floor and have it get caught on their gouges. Then, about 4hrs in, they bring in a piece of furniture that was perfectly fine when it got packed, but was now severely broken. As I walked around the house, I started to notice, it wasn't just that one piece of furniture. These assholes broke multiple pieces if furniture and tried to hide it behind other items and then sped up to get out of there as quickly as possible. When I called them on it, I got responses like "it's not that bad", except, that's not how any of it was when it was picked up. They literally snapped our bed headboard into 3 different pieces, and tried to screw it back together in places where there was no joint to begin with because it was a solid piece of wood. Geniuses. I'm surprised they didn't snap the other side off to say that's how it was made. They broke so much. And we're missing at least 2 boxes of portraits of family and our dogs that are nowhere to be found now.I wouldn't hire these guys again if I was paid to, and I would rather drag it all one piece at a time on my belly. And the insurance that we purchased just in case there was damage, is as useless as the movers. We're going to end up eating the cost of replacing most of the items, because of course we are. STAY AWAY FEOM THIS COMPANY AT ALL COSTS!! read more

Avoid at all costs! This is the shadiest company I have ever had to work with. They held on to my stuff for such a long time, did not know where it was, and just generally give you the run around. They do not honor their prices whatsoever. Will be a very expensive experience for you in the end. Do not trust them! read more

If I could leave a zero rating, I would. RUN RUN RUN! DO NOT GO TO THIS PLACE!!!!! I thought I was getting a great deal. I was quoted $4,000 given the inventory I provided. The driver shows up to my house in a budget truck and then he finds some guys local to help out that made me feel uncomfortable. One of the day workers hits the bedroom door with my headboard to my bed. All they said was, sorry...everything else has been good. I was renting the house and I had to pay $350 to replace the door, have it painted, and hung. In addition, they put a lot of stuff on top of my dryer and the entire top was mashed in. They put a lot moving paper on top of dryer, so I didn't discover that until they left. Additionally, my new total was $8,500 minus a $1,000 (manager special?), that left me with $7,500 that was completely not budgeted. I was quoted $6,000 by North American Van Lines and should have went with them, a reputable and professional national moving company. I filed a claim for the door being damaged and the dryer. They came back with $90 for the dryer which is completely damaged and tried to say it was like that when they picked it up. If it was like that, I wouldn't have brought it with me. They also didn't want to take ownership for the door they damaged. They told me if I wasn't happy with the pricing, they could hold my belongings in some warehouse for 30 days until I figured out what I wanted to do. Also, my family member had to assist the movers on arrival, because the three of them felt they couldn't get my dresser upstairs. I will be pursuing this with the Attorney General's office, the DCA, Bureau of Household Goods & Services, BBB, National Consumer Complaint Database and Small Claims Court. read more

This company is so bad that they literally committed illegal acts. First, once my belongings were packed and in the truck, they added $2K to the bill, using my possessions as leverage for the money. Second, once the truck arrived at our new home, they again added $2K to the bill, saying they will not unpack unless I paid more. Third, they lost a piece of artwork (I was moving in the continental US, and it ended up in Hawaii). And much of my wood furniture was irreparably damaged. Once I have a moment, I will file a claim against them. Save yourself a lot of trouble and don't go with this company. read more

In all honesty, I am so glad I came across them because moving from CA to Hawaii was definitely a struggle in thought. They made my move so easy, less stressful and I loved that the office staff kept me updated with every move. They packed and wrapped all my items (valuable ones too) super good because that was my biggest fear and they handled it with extra care. Victor whom was the driver was super helpful, he made my moving experience so easy & I loved that he communicated in a professional manner. I am so happy with this company, they made my move that much better. read more

Booked United Transportation last minute, I needed to move my mom asap and they were highly recommended to me by a friend. I called their office and a nice lady by the name of Tamara answer the phone, she was very helpful. She helped me make the reservation. The crew showed up on time, they were nice and help me finish the packing. I'm telling you they were efficient and hardworking. Their packing skills exceed mine, and I'm glad they were there to help. I'm not only happy, I'm relieved to know that United Transportation is taking care of my mom precious heirlooms. Alex was very patient with my 70yr old mom. I would definitely recommend United Transportation to any one moving. A little secret; they offer Senior Discounts ! read more

So happy with this company's service!! I appreciate all the help they provided. Hired them to help my family to move from LA to Victorville!! Very satisfied and will be referring them over to my people. Would definitely hire again!! read more

This company is a nightmare and their main frontman Alex would speak and treat you like he's some Mafia linchpin, and would try to rip you off and extort by jacking up the initial estimate substantially on the day of pick up. He instructs the pick-up driver to exaggerate the initially estimated volume by at least 150 - 200 cubic feet (although, the estimate was made by a little milder sounding guy named Tommy by going over with piece by piece and box by box) . A very nasty guy! On the pick up date, before the truck left, Alex wanted me to give his company an excellent/five star review on Yelp for a $17 discount. I shut him up and paid $17 on top of already jacked up estimate by $550, saying that I paid $60 in tips to the driver and his local helpers. Luckily, we are not in the early 20th century anymore and are equipped with smart phones that can measure also, and sites like Yelp have empowered customers. I moved from California to Texas and myself took a 5 day road trip. I hadn't yet reached my destination or found a place to live that this guy Alex started calling and asking for delivery address. When I told him that I have yet to find the address. He hated the idea of paying for a month free storage as per contract and threatened late delivery in that case. Two days later I was able to give him address and he said now I will have to wait 3 weeks. The worst part was the delivery after three weeks! Delivery truck arrived 3 hours late. On a 100 degrees Fahrenheit plus Texas day, they refused their own driver Dxxxx to provide him extra helpers to offload. Just after the offloading, the driver started throwing up and had severe heat exhaustion. I gave Dxxxx water, some food, and a towel to regain energy and told him to rest. It took him another two hours to recover (in the picture, after he decided to sit in truck because he feared messing up my place with vomit) . When I contacted the company, the same guy Alex simply said call the ambulance if the driver isn't well and refused him any further help. I thought that these people cheat only the customers and are rude to them. In fact, they don't care even for the health, safety, and lives of their own employees i.e. drivers. Both pick-up and drop-off drivers were nice guys who were trying to make a honest living. It's this company's guys on the phone who are the crooks as well as extremely arrogant. The company is being run by insensitive and inhuman jerks! Avoid this United Transportation company at all costs, if you care about yours and a fellow human being's dignity! P.S. It has been 5 hours since the truck arrived, and I am writing this review while the driver's taking nap in his driving cabin to recover. *Finally, at 9:00 pm, I signed the final inventory list after it took 7 hours for a one bedroom apartment to be offloaded and carried inside and in that too I had to help the driver with heavy stuff because of a concern. Sofa ripped, power cable of recliner missing and a connector broken, chairs scratched. read more

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Just completely moronic staff. They lie, apparently can't read and play games. Then they accuse YOU of playing games. And to take down well deserved bad reviews, which is so odd. Steer very very clear! read more

This company gave me the lowest price for my cross-country move, as compared to a handful of other quotes I received. Their team was predominately responsive to my phone calls and questions. John was my sales agent, Alex was my dispatcher, and Victor was my mover. All are very hard workers. My shipment arrived significantly sooner than the original estimate, which I was thrilled about. Delivered items were arranged nicely in an orderly manner. Two things they could have done better: There was a surprise $280 charge that I was not initially told about: it was for a smaller truck that apparently was required for the pickup. When I ask for a quote, I expect it to be a little more accurate. Because that is not a fun surprise. Secondly, my boxes were pretty beat up, and a few minor items were broken. A little more care could have been taken, I believe. However, as far as moves go, they did a pretty good job. I would use them again. read more

Safenest Relocations - Movers Near Me - Agoura Hills, California

This mover company is a big scammed! Just take your deposit and makes a disappearing act. Not responsive to any inquiries!

I regret to say that my experience with United Transportation Moving & Storage has been far from satisfactory. I engaged their services by making a reservation on 10-23-2023, with the expectation of a smooth and transparent process. Unfortunately, this was not the case. The cancellation of this reservation became a point of contention due to discrepancies in communication and execution. Despite my immediate action to cancel upon discovering a significant reduction in the shipment weight, it seems there was a disconnect between the information provided by the company and the actions taken by their representatives. I diligently followed the company's cancellation procedure via multiple channels--leaving messages, engaging in direct conversations, and adhering to email correspondence guidelines. Despite assurances from company representatives, including a conversation on December 9, 2023, when they guaranteeing the refund process, the refund has remained elusive. The company cited a supposed failure to cancel within a stipulated seven-day period as the reason for forfeiting the deposit. However, this contradicts the information provided to me in the email correspondence, clearly outlining the move date as Oct 31 or Nov 1, 2023, not the erroneously mentioned October 24. This confusion in provided information and the actions of their representatives has caused undue frustration and inconvenience. I urged for an immediate resolution to this matter and request access to all email correspondences and voice call recordings between the company and myself regarding this reservation. they have ignored all of my attempts to resolve this matter Today 1/3/2024 I called again and the representative simply told me to take them to small claims court if i want to see my money read more

Do not use United Transportation, Moving and Storage. It was the worst moving experience for us from start to finish. Our belonging were stored with them from8/23/23 to delivery in Texas on 1/30/24. They only Delivered 40% of our belongings. 60% of our belonging were either stolen or shipped to somebody else. United Transportation could not tell us what happened to our belongings We filed a claim with them and they did not wanted to pay us a reasonable amount of money for our belongings. They did not want to refund any of our money for storage and transportation. We asked to go to arbitration and they have not returned our calls and emails. save yourself the headache find someone reputable. read more

I always believed in quality interrupt and professionalism in a company United Transportation moving and storage. Provided and invaluable service I like to give the staff a shout for their impeccable service Ernesto Daniel and Cris. Thank you for courtesy kindness and professionalism is you that make this company shine I would highly recommend United transportation for all your moving needs. See for you selves give them a call deal with the best they work smarter not harder. Thank you very much United transportation. read more

Stay away from this company is a total scam special if you are connected with John do not believe a word he said even though he sounds so professional he's a liar piece of work everything he promise is not going to happen they picked up 2 days late so that messed up our cleaning appointments to turn in the house key . we stayed in touch updating our list of item even tho everything we had matches their order list after they packed everything and drove away with our stuff they presented us the new total it went from $9k to 14k at this point of course john will not answer the phone so after i refused to pay that amount they drop to $11,550 they delivered a week later a lot of thing john promised were going to be put back together on delivered day i end up doing my self because the delivered people refused to we got a radiator for a big truck delivered to us by mistake because they mix item since they ship multiple houses in the same truck however stay away from this people . is not worth the amount of stress they gonna put you thru . read more

If you really don't want to be robbed, you should not hire this company, they make cheap quotes so that on the day of your move they can charge you double if they want, when you are dealing with Tommy he is usually very friendly and calls you all the time to make arrangements. The move after you pay will never answer the phone or emails, their big business is charging you more for each step they take, plus they tend to be very informal with pick-up and delivery!! read more

Amazing!! Simple and quick, straight to the point. They helped me move from Tujunga,CA to HTX! They came on time and stored my items till I got to my new home. Once I got to HTX I called them and they brought all my belongings on the schedule day. Reasonable pricing too. Definitely would recommend. read more

3rd time you guys have moved Us. Excellent every time... from scheduling to the completion of the job. Nothing scratched or broken and this time you packed a trailer for me to move across two states. Professional, nice and efficient, you guys are amazing and will continue to recommend you. You wrapped and loaded a piano and a glass cabinet and everything made it safely. I'm constantly impressed by your employees, making the move a pleasant experience. Highly recommend 1000% read more

The service is a scam, they take a price for the service, one person pays an invoice, and then before delivering they change the price and they want to make you pay more, and their excuse is that the driver miscalculated, and I still haven't received my things, they have withheld all my belongings, this is a scam! DO NOT TRUST THIS COMPANY! read more

Update - This company fraudulently charged my Credit card $774.00 2 weeks after my move was complete!! DO NOT USE THEM. After an investigation , my CC company is going to report them. BEWARE!!!!!!! read more

***WARNING!!*** Do NOT recommend this company at all. To start things off, the Relocation Specialist" at the time Sierra was really nice with helping me book my move from Arizona going home to Hawaii. She gave us a quote of $2,844.00 and made sure we had the first half of the payment by the time the movers came to pick up the furniture. They sent only 1 person to pack and load the truck which took roughly 4 hours for my single bedroom. Which I helped him pack and load!! After the pick up we were told my furniture would arrive in Honolulu in 14 days from the pick up. To our surprise, we received an email that the furniture arrived in Honolulu on October 7, before the 14 day period. We then received a call and email from Anna, another "Relocation Specialist" saying that we have a new quote that included fuel fees, and other square footage charges after we had given the correct amount of items being shipped as well as their size, and had received our quote from Sierra. In the end our quote went from $2,844 to double the amount. We called to check on my furniture and were told by Ben, the dispatcher that he PROMISED our furniture would arrive on Friday October 8 and that we would get a call to let us know the furniture was arriving. Friday came and went with no call and no furniture. The same thing happened on Saturday October 9 as well. Finally Sunday came around and we gave Ben a call and he was being extremely rude and even swore at my Mom over the phone and told her "You're not getting your furniture for 10 days." Ben eventually got fed up trying to help us and decided to give us the drivers number instead, who also gave us a really hard time. Constantly promising my family and I that we would receive our furniture by a certain time, and not hearing anything back when hours would pass by the given time of arrival. Finally, Sunday afternoon came around, and the delivery driver shows up at 4pm after telling us the day before he'd be here at 9am. Before the driver got out of the truck, he said the company needs the second half of the check before he can even take anything out of the truck. After unloading my heavier items, I noticed one of the wrappings was torn a bit. After the delivery guy cut the paper, we came to discover that my desk was ripped apart. It looked like they tried to just rip off a portion of it and after realizing they broke it, tried to cover it back up as much as they could when there are super easy lock screws on the sides. After unloading our other items, we came to realize that I was missing pieces of my bed frame to support my box spring and mattress, and the box spring and mattress weren't even mine!! We immediately called Anna and she confirmed that the correct bed and box spring were still in their warehouse in California, and mentioned that the bed and box spring we had belonged to an elderly woman who lived in California. Anna then confirmed my bed and box spring would be delivered in 3 weeks. When asked what does she suggest we do with this bed, She proceeds to say "For the time being, you can sleep on that bed." To finish things off, I still have not heard from anyone at United Movers and I still do not have my furniture. This company has excellent customer service. But once they get their money, they completely ghost you. read more

The driver and his accommodations for my situation were GREAT! I was quoted $1789 upon booking. BUT the payments is where it gets sketchy. First their estimate included taking apart/putting together beds. The driver still charged me an extra $112 TO TAKE APART A BED (all of 10mins). THEN the driver asked for payment so he could leave my stuff in my storage unit, which was fine (I was not in state yet). The final payment according to him was $2180 (huhhhh?????) it also included an additional $100 and myself as well as my friend calculated it several times and it was still $100 too high on their end. I paid it so that my stuff wouldn't be left on the streets. I am old the owner I would need a refund at the end of the day because I was charged over price. He did not contact me back, I essentially had to hunt him down via phone. read more

After loading our belongings these guys took everything to a warehouse and loaded it into a semi trailer. In the process they opened wardrobe boxes and dropped the clothes bar to the bottom of the box (along with our clothes) and crammed the boxes with other stuff, such as Christmas tree sections. read more

I am absolutely advising anyone to NOT get service from these folks. They are unprofessional, price hike after already having your possessions, lose your stuff, and the list continues. PLEASE pay the extra money to go elsewhere, cheaper isn't always better because the value of the stuff you lose + the additional money they add on equals out at the end. I am speaking from personal experience I wish I would've listened to the warnings but...you know what they say what goes around, comes around. I hope they shut y'all horribles tails down! read more

Francisco is a very good competent employee. He was very professional and handled my things with care. just be careful with the quotes you get over the ohone They will hit you up with fuel fees that they never mention at time booking read more

Caution please. Nightmare. Increasesd bill by nearly 100% AFTER truck was loaded. Visit FMCSA website before you hire any mover. Don't learn after the fraud like me. read more

My belongings made it cross country. Friendly workers packed up my belongings and the office workers were very involved beginning to end.

The company went up on the price soon as my furniture got on the truck, they rename doing the contract. They made a new contract. They stole my belongings they damaged everything he the office manager was threatening to auction my things if I didn't agree to a new contract after they receive my belongings, they took money directly out of my bank. Then I gave them the exact amount of the contract during pick up. I did not get my delivery for three months because they was refusing to deliver just to hike up the amount of money that I would give them in order to get delivery. Needless to say they made me draw a whole new contract as for my social my ID. all I Gotta say all my things are damaged broken stolen. And still to this day never give me any receipts. read more

I used this company in January and they have stolen all of our belongings. It is not a real company and they steal other companies names and DOT numbers. DO NOT USE THEM!. they currently operate out of an apartment in Sherman oaks California. They never delivered and will not give us our things. We have already paid them 6800 dollars. I repeat do not use this fraudulent company. They have several other names they use. read more

your stuff will be damaged & damage claim will be ignored. still have not paid the damage claim processed by anthem insurance. insurance said this company is responsible for paying but the company is ignoring my certifed mailed document, which they received per insurance. they will destroy your stuff, will not honor their written agreement (ensuring minimum of 2 movers), mover putting my stuff in haphazard fashion 7 charging more sq per space, mover on pick up date demanding cash tip of several hundreds after loading & lying about 2nd mover coming when he didn't pick the 2nd mover himself & refusing and ignoring damage claim payment. read more

Do not use this company. This has been a nightmare move from CA to TX. We were duped by a brokerage firm who we thought was the moving company and $3,000 later found out we were scammed. They subcontracted 3rd party United Transportation Moving and Storage, so we had no choice but to use them since no refund from initial payment. Then the moving money pit began. When the movers came in a leased Ryder moving truck we were told the initial contract was incorrect and the cost was substantially more than initially quoted. We paid in money orders per their contract and that was the last we saw of our property for more than 6 weeks. Trying to get answers from the so called manager, who has provided different names , "Alex, Ben, Stan" later ID as "Eyal Benjamin Dror" owner operator was a joke. We filed a complaint to their personnel office "LOL" which goes straight to Mr Dror, so needless to say the nightmare continued. On August 27, 2022, we were contacted by a female who was difficult to understand, telling us the truck will be arriving the following day and to have the payment ready for remaining balance. Early afternoon the following day, the same lady telephoned now stating the company doesn't take money orders that we must pay in cash even though contract states they accept money orders. If we did not pay in cash we will not get our property. Finally, on August 28, 2022, at 630pm our property arrived. The driver was very professional and kind so he was the best part of the experience; However, he had to stop in Dallas to find anyone who would work unloading the truck, seriously. Needless to say they were not experienced which showed as they were trying to make $50 bucks. Prior to unloading the truck we were now confronted with additional fees of $195. While disputing the additional charge to Mr Dror, he stated is we don't pay we will not get our property which was being held hostage. I explained they were violating our contract, which Mr Dror ignored continuing to state we had to pay or no property. Additionally, I confronted this so called business owner operator about changes to our contract that someone scribbled out the agreed upon cost, and wrote in a new total which is illegal. When asked who made the change, this owner operator kept stating if we wanted our property we had to pay the new cost. Even the driver was stunned and eluded this is a common practice by the owner. After waiting so long for our property we paid the additional $195. Some folks might say its such a low amount no big deal, but initial cost went from $6500 to more than $8,000 so it was a big deal to us. Our property was damaged, boxes opened, crushed, and we are missing property and now we are supposed to file a complaint via their Web Site which goes unanswered and straight to the owner operator. So do yourselves a favor use a reputable company like United Van Lines and stay away from brokerage companies, their a rip off and in the long run you'll pay them 2-3 thousand dollars to find the cheapest company regardless of reputation and then your locked in. read more