I've held off on writing this review because I didn't want to jinx anything -- but enough time has passed, and people need to know the truth. This clinic is dishonest and predatory. They took advantage of our panic and love for our dog during a scary moment, and I wouldn't wish our experience on anyone. Four months ago, our dog ate a comfort chew bone and within 15 minutes became lethargic, drooling, and unresponsive. Fearing a gastric emergency, we rushed her to SAGE first thing in the morning. From the moment we walked in, things felt off. The vet took our dog to the back for maybe five minutes -- then came back and claimed she had done an ultrasound and even aspirated her abdomen for fluids. I work in the medical field, and let me just say: that's not possible in five minutes, especially not without any signs of sedation, prep, or time. We were charged $880 for this "exam," and the vet spent maybe two minutes speaking with us total. She then told us -- with no lab work, no imaging evidence, no documentation of any kind -- that our dog had a splenic rupture and 2-3 days to live. She tried to push euthanasia on us right then and there and offered us numbers to call to put her down. When we asked for records or documentation, she provided nothing. When we asked for our dog back, the tech came in and handed us her leash -- but not our actual dog. When we asked again, she slammed the door in our face and came back visibly irritated, as if we were wasting their time by not handing over our dog to them. When we finally got her back, both of her legs were shaved and bloody like they attempted multiple failed IVs -- yet no IV fluids or medications were ever administered. Nothing. Fast forward to today -- our dog is 100% healthy and thriving. She never had a splenic rupture. Turns out she was just severely constipated and passed what can only be described as a brick. That's it. No surgery, no meds, no euthanasia -- just time and monitoring. What kind of clinic jumps to telling you your dog is dying with zero proof, while charging nearly $1,000 for fake diagnostics? This place doesn't care about animals -- they care about billing scared, vulnerable pet owners who are desperate to do the right thing. I don't know how this vet still has a license. I don't know how this clinic is still open. But I do know that we will never, ever return here -- and I hope no one else has to go through what we did. read more

Recently came here for emergency vet care for our dog. Employees were all polite enough but this chain of vet offices is so expensive it's borderline predatory. To put it into perspective: Our dog had a serious health scare a few years ago that required extensive, in-patient treatment including multiple surgeries at VCA over the course of two weeks, leaving us with a bill that went well into the five figure range. We reached that same total in less than an hour here at Sage. The cost of care here is so expensive that it would be almost impossible for the average pet owner to remedy any serious medical issues. I understand that vet care is expensive, but there is no difference in the quality of care here vs other less expensive veterinary clinics. I would not recommend this place. I cannot imagine the number of animals that are euthanized here simply because of their exorbitant pricing. read more

This review is specifically for the Campbell location. If you have the option, please go to the Redwood City location instead -- they are truly compassionate and caring. I recently had to put my dog to sleep, and the lack of compassion I experienced from a nurse named Bianca at the Campbell office was deeply upsetting. My dog had just been diagnosed with a severe heart condition that was rapidly worsening. I rushed her to Campbell because she was struggling to breathe. They took X-rays, prescribed medication, and sent us home. Unfortunately, after giving her the medication, her condition declined very quickly. When I called back in distress, I was connected to Bianca. This wasn't my first time speaking with her -- and each time she came across as dismissive, short, and unkind. On this particular call, I explained that my dog's breathing rate was dangerously high and asked what I should do. Instead of empathy or clear guidance, she said, "Well, I don't have the dog in front of me." When I couldn't hear her response due to background noise and asked her to repeat herself, Bianca sighed, sucked her teeth and said, "Ugh, did you hear any of that? Okay, I'll start from the beginning" -- in a condescending tone. I told her I was scared and that my dog wasn't responding to the meds they had just prescribed and asked what else would they do if I brought her in again bc we had just been there and asked her if she could please adjust her tone bc she was coming off as really rude, and her response was: "I don't have time for this!!" before hanging up on me. At that moment, when my dog was in crisis, her complete lack of empathy was devastating. Out of desperation, I went to the Redwood City location. The difference was night and day. The team there treated me with compassion, explained that my dog should never have been discharged from Campbell, and admitted her immediately. Sadly, her condition worsened overnight, and I had to make the heartbreaking decision to put her to sleep. At least in Redwood City, I was surrounded by kindness, understanding, and respect in my final moments with her. No one should have to experience the rudeness and coldness I did with Bianca, especially from someone in emergency veterinary care. Compassion, patience, and empathy are not optional in this line of work -- they are essential. Bianca's attitude made an already unbearable situation even harder. If you are ever in need, please bypass Campbell and go straight to Redwood City. They will treat both you and your pet with the care and compassion you deserve. Bianca truly needs to work on herself and treat patients more kindly. read more

Bobo, our Maine Coon cat's path started with a nosebleed and she's now on Day 10 post-surgery where they removed an abscess, the size of a clementine orange, that was attached to her intestine (at a very critical juncture between the large and small intestine). Sage Campbell was our third stop because they were recommended by a fantastic vet, Dr Appel @ Beacon in Fremont, for Sage's specialty medicine, specifically oncology because the leading diagnosis was cancer, lymphoma, etc... The minute we saw Dr Regan, I knew we were in good hands, she answered all of our questions, she has a cat herself, she was compassionate and pragmatic, and had a real sense of urgency. Suddenly the nosebleeds were the least of our concerns. Good news is that all tests have come back negative for cancer (lymph node biopsies, abscess inside and outside, etc...) and it seems like our gentle giant is even more unique than we thought. The abscess was filled with pus and they're still determining if the outside was a lymph node at some point or her body created this thing to protect itself from bad stuff. Dr Christopher did the surgery and he was amazing. Removing the abscess and not damaging her intestine or having to resect it was a very tall order, and he was able to accomplish both !!! He also has a Maine Coon, so completely understands that a large cat (18lbs) with chronic loose stools would be a real mess. We're still on the path to understand the cause of the abscess and perhaps how long it had been there, but until then, our large little lady is recuperating and waiting for the day she can jump and run again !!! read more

SAGE Veterinary Centers - Campbell - Veterinarians Near Me - Campbell, California

My husband and I often say we love SAGE, but we wish we never had to find out how great they are. Our 13 year-old Siberian kitty unfortunately had two run-ins with cancer, the second of which ended up taking her life. She was treated with the absolute best care at SAGE Campbell (and SAGE RWC) - specifically with Dr. Stephen Shaw. The care team at the front desk has always been compassionate and responsive. On the night that our cat passed away, I had to call 3 different vet ERs before landing on SAGE around midnight. She was under respiratory distress, and when we eventually arrived at the clinic, she was immediately whisked away to be evaluated STAT. Even though we had to say goodbye to her that night, we were reassured by the care we witnessed and received from all the staff and doctors. SAGE isn't cheap - we even had pet insurance to lessen each visit's blow - but we've found that they're worth it. I hope that in the future we never have to visit SAGE again, but they sure as heck know what they're doing. read more

Our pitbull yesterday was chasing a squirrel, snagged his toenail and ripped it completely backwards. We immediately took him to Sage and they kindly explained not sure what the wait time was gonna be. We were number three in line and offered to make us an urgent care appointment this was much appreciated. I understand that emergency veterinarians are the same thing as going to the emergency department for humans. You can never guesstimate how long the time is gonna be. I could've been next in line and if somebody came in that really was emergent, they would have to be seen sooner. It was nice to have the urgent care option and Dr. Garcia was so kind. I love her if I had the choice I'd use her as my primary care vet. Staff was great efficient and my dog felt immediately better from the moment the doctor brought him back to us. Great job. read more

The doctors in Internal Medicine and Neurology at Sage-Campbell have been fantastic, but the scheduling staff could use more empathy. Recently, Jen called to set up a follow-up for my diabetic cat. We had just visited Neurology for another issue (including some blood work), so I asked if those results might help us avoid another stressful trip from Gilroy to Campbell--my cat does not travel well. Before I could finish explaining that I only wanted to confirm what tests were needed, Jen cut me off, said she would tell the doctor I was "declining," and abruptly put me on hold. I tried to clarify, but she was already gone. I've spent a significant amount at Sage to manage my cat's multiple lifelong health issues. While I don't expect special treatment, I do expect basic compassion and understanding. I'm very disappointed by this experience and hope the scheduling staff can improve their approach. read more

Everything! Just top notch and very knowledgeable. The vets at Sage REALLY care! Took my boy there because his liver levels were high and they were very reassuring . Short wait time and lots of attention. Great place. read more

My dog went to Sage for minor surgery and died. I blame them for his death and for their disinterest after his untimely death. I will never take an animal to Sage. Extremely expensive and very poor quality. read more

My baby Lucy faced a sudden crisis, and the team displayed remarkable professionalism and treated us with utmost dignity. The receptionists, nurses, and physicians were all exceptional Unfortunately, I had to make the difficult decision to put her to sleep, and I am grateful for the understanding and compassion shown towards my feelings and my pet. Thank you deeply. Rest in peace Lucy read more

SAGE Veterinary Centers - Campbell - Veterinarians Near Me - Campbell, California

Zero stars. If SAGE determines your pet is worthy you may get care. If they determine your pet is unworthy they will take lots of your money (8.5k from me) and then kill your pet with incompetency and cruelty. My poor kitty was accepted by Oncology at SAGE Campbell. I drove 4 hrs from his home in Shasta County. He was admitted to ICU overnight. The day ICU vet, Dr Krentz, apparently knowing more than the ICU vet who had recommended advanced oncology for my cat, said my cat was not worthy of saving, refused to transfer him to Oncology. ICU is not Oncology. My cat was accepted by oncology but then after Dr Krentz decided he didn't need oncology they refused to see my cat or me. My cat needed blood before I could even take him home for hospice.The evening ICU vet called me at 10 pm and happily/giddily said I could come get my cat and go blood shopping in the middle of the night with a critically ill cat. I picked up my cat and the smell was horrid. His feeding tube insertion site smelled so bad I almost vomited. I opened the dressing and it was no longer an insertion site it was a gaping wound spewing pus. I dropped him off with a clean, dry and intact insertion site as documented by the other vet who said I needed specialty oncology care just the night before taking him to SAGE. The hospice vet in Shasta County was appalled by the wound. She euthanized my kitty because the pain of the wound was too much. After my cat's death, SAGE had the cruel audacity to send me an email telling me I was no longer welcome there. I will never get over this. Seeing that wound, the way they treated my cat and me will haunt me forever. read more

SAGE Veterinary Centers - Campbell - the feeding tube collar filled with pus when I picked him up - Veterinarians Near Me - Campbell, California

They will charge you over $300 just to tell you the same thing the vet told you. Their pricing is also extremely high compared to everywhere else. I was quoted $2800 for lab work and another $8000 for a surgery. I thought my appointment with an oncologist would be more in depth but I left feeling even more confused. Upon check out I paid and wasn't even sure what I paid for. The staff at the front that helped me check out has zero people skills. Not even a thank you or an apology that I didn't have a better experience at your location. I will never be back and never recommend this place to anymore. I will also inform my vet they should be taken off their recommendation list. read more

We were told to take our French Bull Dog, Bruno, to an emergency clinic in the bay area so he could have an MRI. He was experiencing neurological problems that couldn't be diagnosed here in Atwater, Ca. He was so stressed by the time we drove the 2.5 hr. trip that he was panting uncontrollably. As soon as we walked in the door and I think they called something like a code blue would be. They took him back immediately and gave him oxygen. We were told that would be an extra fee . They put us in a room and after we waited awhile , someone came in with an estimate sheet to sign, $9826.00! We left Bruno there so they could do the scan in the morning. After consultation with the Neurologist, he had swelling on his brain and a severe ear infection that we had been treating for months at his home vet. She explained that the situation was complicated because treating one thing would not be good for the other. We were now charged another $3994.00. Sending his spinal fluid off for analysis would take days and the treatments for his brain would be monthly and expensive. We picked Bruno up at noon after 2 nights there, took him to our local vet and had him euthanized. We are just average people but the coarse of treatment that was described, involved 2 day trips every month and about $1200 a month for maybe a year. Just can't afford that, and there was no guarantee that he would be back to normal. Going over some of the charges, they are excessive!!! I think people that come in there are in a very emotional , vulnerable situation. We were asked after looking at the estimate, "why are you going through this MRI if you may not follow through with the treatment?" We were hoping that there was a problem that could be fixed and we wanted to take that chance!!! Blood pressure, $120? The staff was very friendly and caring but be sure to take your credit cards with you! read more

SAGE Veterinary Centers - Campbell - Bruno - Veterinarians Near Me - Campbell, California

We just brought our German Shepherd home from Sage Veterinary Clinic, and after two days and a staggering $11,000 bill, we still have no diagnosis. Despite x-rays, a CT scan, blood work, and two days of IV antibiotics, his leg remains severely swollen and he's in extreme pain. All we were given was a basket of medications and no answers. While we were there, we saw a family turned away because they couldn't afford the $2,000+ treatment for their puppy with parvovirus. Staff told them she likely wouldn't survive the night. What this clinic is doing is exploitative and unethical. No matter how compassionate individual vets may be, working for a place like this makes them complicit in its shady practices. If you're facing an emergency after hours, you may have no choice. But if you do have options, avoid Sage Veterinary Clinic at all costs. read more

This place used to be dependable with great staff but seems to have gone downhill. The staff was aware that we would need to wait another two hours but neglected to inform us. I totally understand that time estimates can be difficult but if there is a known substantial increase in delay, any update would be appreciated. Our cat would have been in a carrier for 7.5 hours. Anyways, I wouldn't recommend this vet unless you have literally no options but can still wait a day. read more

We've had great experiences with Sage over the years. They treated one of our cats that developed cancer, later a dog that developed a tumor and needed a very tricky surgery, another dog that needed emergency care, and most recently a young cat that became extremely ill and needed emergency care. Special shout out to Dr. Paulina (internist) who we met with after the sick kitty was stabilized and discharged from the ER. She was wonderfully knowledgeable and had a practical approach regarding next steps. I'm so pleased to have such a fantastic resource to turn to once my (great) regular vet is out of options or when there's an emergency. read more

Our beautiful dog had issues. The onset was very quick, and of course on the weekend, when our normal vet wasn't available. We went to Sage to request their help. It's so unfortunate that there are not enough vets in our area, we had to wait for quite awhile to be seen. The staff were very helpful and concerned about our dog and allowed us to stay in our car with him until it was our turn. This story does not have a happy ending. However, the care and compassion we received while making one of our most difficult decisions was so appreciated. They gave us the time we needed to work through the options available, so that we could realize there were really no good options. Then they gave us the time to be with our dog to say our final goodbyes. We were so uneducated about the process, but they took the time to fully explain what was going to happen, and to allow us to be there or not. I am so very appreciative of the care they gave to us, and most importantly, the care they gave to our most wonderful dog. read more

Sage has excellent customer service and compassionate care. They seriously saved my dogs life he had a severe rapidly growing tumor in his mouth in their radiology treatments. Stop to the tumor from growing. I only wish I had come here sooner to prevent more of it. The staff at Sage are loving and helpful. They were very kind to me and my dog. Medical consultation and follow up was also excellent. This is a top notch facility located in the Bay Area in Campbell, California with other offices in Dublin and other locations around the North Bay. My only complaint is that they were too far away and I had to drive over three hours to get here. However, as mentioned their service was highly effective. I will mention that they are extremely expensive. Did I mention extremely? Seriously thank goodness I have great credit and got a zero interest plan. Worth it, but those who cant or cannot make the drive or don't know it is here face tough decisions. Several years ago, I had two other golden retrievers that both passed from cancer. I had no idea this service was even available. If I had, I'm not sure I would have been able to get there or afford it. At this point I did and I was and their service was amazing. Just be prepared and then if you're coming from the central Valley, you will have a significant journey and every visit will wrap up significant charges. I understand these are specialty clinics with high-end equipment and extremely well trained staff. Even the nurses and PAs are specifically radiology trained and are super knowledgeable. So I would not say that this service is a rip off, but I would say that it is prohibitively expensive for many. I do wish they would consider opening a central Valley clinic and making themselves a little more accessible. I did get the feeling that this is a high-end service targeted towards wealthy patrons of which I am not. However, they saved my dog life, and he is truly my best friend. Overall, I'm grateful they were there. By the way, the first picture is an after picture he has been cheering and energetic, and the tumor stopped growing. His hair had been getting dry and brittle and even falling out and now it's growing back into a healthy coat. His energy levels are great and he even wants to play. I'm just super happy with the quality of the service. I wish they had a closer clinic. I will be paying this of off for a minute. Costs are similar to a used medium car. read more

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I have a dog favoring her hind leg. I was concerned it was her hip and made an appointment with an orthopedist. She was very good and recommended we see the neurologist. The soonest we could see the doctor was three weeks down the road. Ok, we made an appointment and put down a deposit on the visit. At least four times via text and phone calls I was asked to confirm the visit. Took the day off from work to be available. Appointment was made for 11:!5. I get called at 8:15 doc is sick and appointment cancelled. We have been living in the basement on a blow-up cushion to avoid stairs. Really needed answers about her condition. Earliest appointment they will give us is three weeks down the road. I asked if there was any way they could fit us in sooner. She confirmed my phone number and said she would place me on hold. Was disconnected. Ok Waited 1/2 hr for callback. None came. Called two more times and both times I was hung up on. When I finally got through and asked why she didn't call me back she told me because there was other callers in the cue. I said but you were on the phone with me??? No reply. Asked to speak to a manager and was told there was none available at that moment and I would get a call back. That was six hours ago and no call. The WORST customer service of any vet I have worked with. My wife also called and tried to get an MRI due to the fact we had seen the orthopedist at Sage, and she was told they couldn't do that. When my wife said she was disappointed in how this office was run, they hung up on her. We are going elsewhere....... Very rude, condescending and didn't care at all that our dog has been in pain. read more

Zero stars. I brought my cat in after it had been hit by a car, she had two injuries: one to her right leg and a superficial cut across her belly. I brought my cat in on Saturday, and I was immediately told that she would require extensive examinations and testing to locate any and all possible injuries, including internal injuries, and the cost would be several thousand dollars. I gave them my credit card number, they did their examination and tests, and told me she was in great shape and just needed to wait until she could be seen by the surgeon for appropriate treatment for her leg. Later that evening they called me and told me my cat was doing well and responding to staff. The next morning I was called and told she was doing well, she was aware of their schedule and waiting for them during their rounds, and the prognosis was excellent, and only waiting on what the surgeon decided on Monday morning. I received a call Sunday afternoon from the vet on duty who was just touching base with me to verify that I had been notified my cat was not going to survive the day because she had sepsis. I explained to that doctor that it was completely unexpected to receive this prognosis as I had been assured just 1.5 hours prior that she was in great shape other than the injury to her leg and we were simply waiting to find out what the treatment would be for the injured leg on Monday when the surgeon arrived. He was surprised that I had been told that, as my pet was going to pass away and there was nothing that could be done for her. I asked him why the sudden change in her condition, and he said he wasn't sure but he was going to see if he could find out. Approximately 45 minutes later he called me back to let me know that they had completely missed the superficial cut on her belly, and because of that they had not cleaned or dressed the wound and it had dirt and leaves in it and had become infected and that infection is what caused the death of my cat. It seems ridiculous that they could charge many thousands of dollars to perform a very thorough examination and run a large amount of tests designed to identify all injuries with my cat, and yet they missed an obvious injury that required nothing more than a cursory visual examination to identify. I have been a longtime customer of their next-door neighbor who also provides emergency services, and I have no doubt my cat would've survived had I taken her there instead of Sage. read more

I've taken 2 of my dogs here for years. It's excellent customer service. The vets are extremely knowledgeable, empathetic and patient. I can always trust that my pets are in good hands at Sage. read more

Sage has been monitoring my dog for a possible tumor for about a year. After an episode, Sage was very accommodating in scheduling an appt within a couple of days. We live 60+ miles from the office and they were helpful in minimizing our time away from home. Everyone at Sage is nice and caring. Dr. Edwards identified some issues and kept us informed. Unfortunately, our dog's situation is not good. Dr. Arkans spent a fair amount of time explaining the issues and possible treatments. He didn't rush us and answered all of our questions with kindness and compassion. We appreciate how the staff shows concern for our dog. read more

I could never recommend this place for any emergency care, and I would never take an animal there again. I took my German Shepherd, Bonnie there on Friday, May 9th, Mother's Day weekend, from Santa Cruz since there was no surgeon available at our emergency vet that afternoon/evening. My vet had sedated her for an ultrasound and discovered hemoabdomen, internal bleeding usually caused by a tumor on the spleen or liver that has burst, and felt that emergency surgery might be a viable option...so they referred me to SAGE for further testing and possible surgery. I arrived and they took her in, and had me wait in a room to talk to the surgeon. The surgeon came in, and told me either I had to do emergency surgery or euthanize her?!? I asked to do testing first to see if surgery was indeed a viable option. No, it was all or nothing. Testing would have run $3-5,000 and surgery added $25-30,000 more. I was told that usually the surgery would only add 2-4 weeks to her life if she survived. During this time I was not allowed to see her, to use my own judgement on what I wanted to do, which made me feel quite lost with not knowing how Bonnie was actually doing. Then a nurse came in and told me that they could also rehydrate her, and let her come home with me until I felt like she was in pain and needed to be euthanized or she passed on her own, which could be a day or a week, as that was unknown. I chose this option and was assured they would give her something for her pain. They also gave me some herbal meds that I could give her at home which helped other dogs with this condition. If more was needed I could buy it without a prescription on Amazon, or elsewhere. They loaded her back in my car, as she was too weak or (what I thought, drugged up) to walk. After a long drive home, my neighbors and family helped me unload her. We placed her on her bed next to us, and she was obviously getting more distressed. I couldn't tell if it was related to the pain meds, her condition or both. I called SAGE and whomever got on the phone with me, told me they never gave her anything for pain/sedation, and it was all my fault that I took her home with such a painful condition. I was devastated, and am still haunted by knowing my dog was in such pain due to lack of compassion and caring on SAGE's part. I immediately had everyone help me load her into my car and called the Paciic and Santa Cruz Emergency Vet over here. They gave Bonnie a very caring and dignified euthanasia, with plenty of time for our tears and goodbyes. It has taken me two weeks to write this as I keep breaking down in tears, due to losing Bonnie in such a traumatic way... I also checked to see how much the herbal meds were that I paid over $100 for, and the most expensive I found them for was $11. In my opinion SAGE is all about the money, as they really do not care...never again! read more

SAGE Veterinary Centers - Campbell - Veterinarians Near Me - Campbell, California

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I called to make an appointment and the receptionist was very impatient and condescending. Very poor first experience.

Came to this location back in May, this place was a 2nd opinion as we just learned our pup had a bleeding liver tumor and were referred to this place for the oncology department. Unfortunately, they didn't have any openings for oncology so we decided to have our pup be seen by one of the er vets as we were desperate for any other solutions (the 1st vet had told us to put our pup down as they didn't think she'd live another night). The vet at this place just read over the reports from the 1st vet, said the same thing. No physical, no scans, nothing else done. The vet didn't seem sympathetic at all. She pushed us to make the hard decision to put our pup to sleep. She said that if we didn't put her down at this place, she'd go home and die painfully and that we were only looking at a couple hrs left with our pup. I let her team know we'll take our pup home with some pain meds and keep her as comfortable as possible as we look at in-home euthanasia options. We waited about an hour and a half to be seen again for them to give our pup her pain meds. When I went out to the lobby to ask how much longer, the receptionist told me she'd ask and I was awkwardly waiting there for a couple minutes until I finally asked again if she got an answer. She was on her phone the whole interaction. 2 weeks went by, we got an appointment at the RWC location with an oncology vet who recommended surgery or keep our pup comfortable. Fast forward 5 months, our pup's still here. Still eats normally, loves her car rides and park trips. I know she'd let us know when it's time...and we both knew she wasn't ready to go that day. read more

SAGE Veterinary Centers - Campbell - So thankful she reached her 13th birthday! - Veterinarians Near Me - Campbell, California

I rushed my dog over to sage for an emergency visit. When we checked in we got Dr.Wong and they took her back to examine her on a gurney. Naturally I was super on edge stressed out because I didn't know what was happening with my dog. After exam Dr. Wong came to explain her finding. She came and basically ran me in a circle of what was possibly wrong.Then continued to throw a bunch of procedures that would need to be done to pin point the problem. Every time I asked a question for some clarification I was cut off. My dog is a 15 year old pitbull, I know she's on tale end of her life expectancy. I want to make whatever decision is right for her well being and not put her through all these procedures that I know she can't take. I want to do what I feel is right for MY dog so that's why I had so many questions for Dr Wong. Her response to my questions were "would you think of it the same way if it was your grandparent?" I was taken back by that response but I held my composure because losing it was not going to make the situation any better. I had bigger issues and I needed to think about what to do next. Dr. Wong then advised me to take my dog home and see her progress within the next 5 days and that the next 5 days would be crucial. I called back and the next day and left a message for Dr. Wong to call me back because I had questions. After hours no call back so I call back again and Dr. Wong gets on the phone and says "how can I help you?" I said " I have some questions for you?" She quickly responds with "I answered all your questions yesterday. We went over all this yesterday". This is where my patience with Dr. Wong ended and I had to let her know about herself. So Dr. Wong when someone comes to your facility in distress about their pets and is paying TOP dollar, you need to be a little more empathetic to what they're going through! I don't if you ate a shit sandwich that morning but you attitude that day and the next day was shit! So think twice about bringing your pet here for an emergency visit. read more

I'm giving them a 3 because they are under major remodeling construction and are still trying to operate - with the emphasis on trying. I found the intake nurse abrasive and abrupt, unwilling to listen to my story. I had to tell her she was aggressive and she was clearly taken back and tried to back pedal, but poorly. I'm going to give her the benefit of the doubt and chalk up her behavior to stress. That place is chaotic - new hires training, construction, crazy busy. She needed to just stop and breathe. She clearly didn't read the check in 'vehicle type and location' because she ran by my car twice. If drop off is any indication of the level of care for which I'm paying ($365 for a neurology consult, had to leave a 20% down payment), I'm not hopeful. I think they should clarify 'curbside service' which I took as COVID-style, stay-in-your-car service. It's not. It's an outdoor waiting room. And the reception is in the doorway. You drop off at the door. Dr. Vitale comes highly recommended. Let's hope the front office staff can live up to her reputation. And we're done. Took us 3 months to get in and we really didn't need to come, but because it was so difficult to get an appointment, we kept it. I hope their service improves when their construction is over. I don't like the intermediary taking info and relaying it to the doc - ever played telephone? Dr. Vitaly was nice and conservative in her recommendations. I just paid $365 to confirm my suspicions- my dog is chubby with arthritis and a bad back. If you can wait until their construction is done, I'd advise waiting. If not, take a deep breath. It's going to be an epic journey navigating that mess. read more

SAGE Veterinary Centers - Campbell - Waiting area is in a tent or on benches outside. - Veterinarians Near Me - Campbell, California

I have generally had positive experiences with Sage, having visited both Campbell and Dublin before. However, tonight was quite different. My son and I waited for over an hour, yet our pet had still not been seen by the doctor. After an hour, I decided to call the clinic, as the receptionist had gone to the back and never returned. When someone answered, they asked how they could assist me, to which I explained that we had been waiting for over an hour and were still waiting for our pet to be seen. The staff member informed me that the night doctor had arrived at ten (we arrived at ten) and was prioritizing inpatients first, which I understood. When I asked for an estimated wait time, I was told that they could not provide one. Instead, I was told with an attitude that if I did not wish to wait any longer, I could visit the emergency vet located next door. "After the way I was spoken to, I felt that my pet deserved better care. I have never been addressed in that manner before, and now I understand why Sage was empty." Given the uncertainty, I opted to take my pet to the emergency vet next-door to Sage, where our pet was seen within fifteen minutes. Unfortunately, this experience has led me to reconsider returning to Sage, as the lack of communication and concern for wait times made it seem like our time and our pet's well-being were not a priority. read more

Brought my dog in there very over priced and don't work with you or tell how much everything is until later then the girl who took my dog in almost close the door on my dog's tail be careful everyone isn't the best place to bring your animal they don't seem to care much read more

This five star review is for Dr.Hsueh ,She is an amazing veterinarian and surgeon.And is super kind .She has helped me so much throughout my dog's surgeries and biopsies and healing process.I am so grateful my veterinarian recommended me to Dr.Hsueh.I definitely recommend coming here read more

SAGE Veterinary Centers - Campbell - My dog - Veterinarians Near Me - Campbell, California

We took our dog Kora to Sage because she got spayed a week earlier. We stepped out to pick up pizza and we walked through the door we saw a little blood. We noticed her incision was bleeding as we went to grab a towel we noticed the blood dripping faster. Got her in the car and her intestines started coming out! It was the scariest moment! Sage is just down the street from us. We rushed her there, they immediately took her and got her situated and operated on her the next day. They also found a huge rock in her stomach that would have caused us to come back. So thankful for her finding that. Great information was given to us upon her release. That's the difference, we weren't given the info. Properly at the vet when she originally got her surgery. Everyone is so nice at sage. Dr. Kwok was so kind and so talented! We are so grateful for her skills, knowledge and compassion. The whole staff was so kind to us and Kora. This is the 2nd time they saved one of my pets. Yes they are not cheap, recommend ins. We didn't have any since she was so young. We will be looking into it now! read more

SAGE Veterinary Centers - Campbell - Kora with her cone! Thankful she's getting better. - Veterinarians Near Me - Campbell, California

The front desk staff were kind. My only complaint/concern is that the veterinarian had long polished fingernails while performing a rectal exam on my pet. At the time, I was too anxious and focused on my pet to speak up, but afterward I realized in a medical setting, especially with invasive procedures, this is not hygienic, safe, or professional. Vets should maintain proper grooming standards to protect the animals they care for. I hope the clinic addresses this, because it does not reflect the professional standards pet owners expect. read more

I would just like to come on here and say that this clinic and doctor better be happy that they did not get a lawsuit! I was in the midst of planning my wedding at the time when all of this happened, and just didn't have the emotional or mental bandwidth to deal with the legalities. Our pup Chiquita just turned 1 this month, and had we listened to this horrible clinic, she would would not be here with us today... they misdiagnosed our little one peaches with Parvo, and unfortunately we put her to sleep. Chiquita just had worms and we are 100% certain that is what her sister had too. This clinic tried to convince us to bring Chiquita in because they said the transmission rate was extremely high, and that she would more than likely have to be put to sleep. We are so happy that we got a second opinion, but to this day it pains me that these 2 could have grown up together. I will never forget the pain of having to deal with this situation, and hope this clinic gets a rude awakening! The veterinarian deserves to have her license removed as well! To our baby peaches, we are so sorry we let these people misdiagnose and take you from us! Her sister Chiquita has the most loving home and we will always remember her! read more

SAGE Veterinary Centers - Campbell - Chiquita who just turned 1 year - Veterinarians Near Me - Campbell, California

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Called my Wellness vet clinic about my dog. They suggested taking her to an emergency pet hospital. Went to this establishment. Got there at 9am and just left around 1pm. We were just waiting for that long. I was third in queue but the other two in front of me were there two hours longer. I called my Wellness vet clinic at a different location for the heck of it and fortunately I told them my predicament and their vet accommodated me and my pet was in their care within 30 mins after I called. I understand they triage pets from life threatening to not but when you are waiting for hours while there were great turnover throughout the morning afternoon, you kind of think quality of service is lacking if you are not part of their program. Don't advertise emergency service when you don't provide it. read more

Doctor admitted that she didn't like animals (not a joke). We're not giving me good advice and not doing what's best for my dog. It felt as if all they wanted was the money. THEY CHARGED 5 TIMES THE PRICE OF A SURGERY. They take advantage of your vulnerability about your pet and get you to PAY 5 TIMES THE PRICE. Please take them somewhere else. Recommend Alum Rock Animal Hospital. read more

I recently took my cat here for an emergency visit. They immediately took him in to that back and me into a room. I didn't have to wait at all and they really made sure I was okay and asked several times if I had questions. In the end I unfortunately had to make the hard decision to put my cat down. The veterinarians themselves weren't as empathetic. However the vet techs there were by the far the sweetest most gracious techs I've ever experienced. They were so sweet and patient as well as the lady at the front desk. I wanted to give them all hugs. read more

On May 20 my dog Ernie (a yellow Labrador, actually "Fox red") was apparently in extreme pain, and not eating. Just the previous Monday he'd spent the entire day at the vet for tests, after a weekend of vomiting, and they didn't find anything serious. So I wasn't inclined to consider it an emergency at first. Then he started breathing rapidly and had extreme trouble moving. The medical situation isn't the focus here, though - it's the money and the emergency veterinarians in West San Jose. I'm going to name names and stick to the facts. I first took him to Sage Veterinary Services in Campbell about 6 pm. They are a typical medical office: big waiting room with plastic chairs, and a door into the inner sanctum. After a short interval, I was ushered into a private waiting room, and a vet came in and told me the bad news: his abdomen was distended and very painful, and she suspected there'd been a rupture somewhere, which was very serious. He might need emergency surgery, and she estimated it might cost $20,000 or more. Around 8:30 I said I was going out to get something to eat, but they really didn't want me to leave. I could call GrubHub, though, and have food delivered, so I did that. Later, she came back with confirmation: he needed surgery now, and another assistant walked me through the long list of charges: it came to $21,000 at the low end, and $29,000 at the high end. The prognosis was 50/50 at best, and maybe it was worse. Still, I will always take those odds if there's a chance of saving my dog's life. But the kicker was: they wanted the money now. Do you have that much money in your checking account? I don't, typically. I have plenty of cash in other accounts, but no credit cards to access it (a good precaution, actually, since you shouldn't). How quickly could I get at it, after normal business hours? That became the focus of the next two hours for me. I won't bog you down with everything I tried. They were polite and helpful, but unyielding: they needed the money now. Furthermore, Zelle and wire transfers were not acceptable; it had to be a credit card or cash, or maybe a check. At one point I resorted to yelling and swearing for effect, since sometimes that works. Not this time; she just called me "sir" and promised to walk away if I did it again. I did not do it again. I transferred $33,000 from my brokerage into my checking account, but of course it wasn't available immediately. I showed the receptionist a Bill Pay to them for the full amount, which wouldn't be there that night, but it was coming. I also explained that I'm retired and have plenty of assets, but not much monthly income, so I wouldn't qualify for a loan from one of their third-party loan services. No dice: they insisted I needed to pay cash now. There IS pet insurance, which I don't have but might have saved the day here. I always figured those companies are scumbags and would probably find a way to decline when I needed them, or quibble for a long time because it was more than they could authorize. "My dog must die because of a cash flow problem? No sir, that's not about to happen." So I refused to give up and go home. Finally, they said there were other emergency services and they might do the surgery for the money I had available. They brought him on a gurney out to my car, first collecting $2,200 for their services, and around midnight I drove him up to Veterinary Emergency Group, near the San Jose Airport. What a change! They have an "open plan" where you're welcome to stay with your pet, even through surgery. There was a staff of seven or eight people, and they immediately put him on pain medications and antibiotics, while they called in the Medical Director to help out. I sat on the floor with him for two hours while we waited, and he occasionally tried to struggle to his feet. I can't say enough good about the staff there, who tried to keep him and me comfortable. One of the staff collected $9,000 from me. At 2:00 am they had the operating room ready and wheeled him in for surgery. I kissed him goodbye and went home. Good thing, too, since he died of cardiac arrest before the surgery started and I didn't have to watch them do CPR. So now I get a refund of $6,500 since most of the surgical charges don't apply. I'm going to refrain from making accusations or drawing conclusions here, since I'm sure Sage will not be happy with this review. I'm sticking to the facts. read more

SAGE Veterinary Centers - Campbell - Veterinarians Near Me - Campbell, California

Treatment quality gets this place a beyond-deserved 5 stars! The only reason I'd consider removing one is the price, but I don't believe that's fair since it's not indicative of the quality of the place. And as many say, you get what you pay for. My pup went here for surgery related to IVDD, as he had a ruptured disc in his mid-back. Dr. Christina Vitale (neurologist) did the MRI & surgery. She was very sweet and answered all my questions, giving me very clear explanations of everything going on and what to expect. My boy is now 2.5 weeks post-surgery and is already up and trying to walk around (very wobbly - but still)! It's clear he's feeling good and definitely much better than he was before surgery. For reference, his back legs/feet were essentially completely paralyzed and he couldn't pee on his own right before the surgery. Also his incision has healed very very nicely and I'm super impressed. So I absolutely recommend this place! It's VERY expensive so be prepared for that, but it's worth it! Thank you so much! read more

This veterinary center/hospital is phenomenal. I was actually sent over to Sage Veterinary Center (in Campbell) after my go to emergency animal hospital, MedVet was too full to take my puppy Lucie one night during an emergency. Lucie is just a puppy, and she doesn't have all of her vaccines yet, and so she couldn't wait in the waiting room of MedVet with the other patients. MedVet was super great and they suggested that I take Lucie to Sage Animal Center (because they are literally in the same building as MedVet) and so that is what I did. Once I arrived at Sage Animal Center, I was greeted by the receptionist there who sadly told me that they too had a 6 hour wait time to be seen. I was in distress and panicking because I didn't know what to do. I couldn't wait there with my dog and then didn't offer a call waiting list either. I had just taken a Lyft ride to get to the vets office in the first place, because I thought it was an emergency situation, and because my car was in the repair shop, so I couldn't wait in my car either. The receptionist at Sage was very kind and understanding, and she said for me to wait outside while she talked with the nurse about my situation. The receptionist came out shortly there after and said that the nurse would be outside to triage my puppy Lucie in just a few moment. The nurse came out shortly there after and gave Lucie a quick exam right outside the building. After the nurse examined Lucie, she told me that she believed Lucie would be fine (Lucie had chewed an electrical cord and was showing signs of gastrointestinal distress). I am so thankful that Sage Animal Center was able to help me that night during my state of panic, all of this and they didn't even charge me for the care that I received. After the nurse helped me with Lucie, she invited me inside their nice (contemporary style) office to sit and wait for my Lyft ride home because she knew that it was cold outside that night and she didn't want me and Lucie to have to wait outside in the cold. She then proceeded to offer me some snacks to eat! I'm not kidding, she was that kind! Everyone at Sage Animal Center was wonderful that night! The inside waiting area of the clinic/hospital is super beautiful, stylish, and very clean as well! All of the team members at Sage Animal Center just went above and beyond to help me and my puppy Lucie and for that I'll be forever grateful. As for Lucie, she is at home now and doing extremity well! Nobody wants to go through an emergency situation with their dear fur child. That being said, my experience turned out to be a positive one in that I now I have another great animal hospital that I can take my fur babies to in the event of an emergency, and for that I'm super grateful. read more

I've always had a good experience here. I would give 4-5 stars for how my animals were treated. I love all of the vets and techs we have seen!!! I give them 2-3 stars for how they handle euthanasia. It's all very quick and impersonal. I would recommend home euthanasia if you can do that. You really don't want an impersonal experience on what is one of the worst days of your life. I give them 2 stars for telling people their ER wait time is 1-2 hours and then having people wait for over two hours to be seen. If you come here for urgent care, call ahead and see if you can get an appt. These folks with appts got in quickly. The moral of the story is, if you just walk in, prepare to wait a long time, but I personally have loved the docs here!!! read more