I don't even know where to start. First of all, this was the worst experience I've had a vet so far. I have two dogs and have been to many vets in the past. One of my dogs had an emergency and I called all my usual vets, ER places I take my dogs to and they were all at full capacity. I was desperate to find a place that could see my dog immediately. And was willing to drive out of my city to do so. The way I was treated by one of the vet techs/assistants was awful. I don't understand how they think it's acceptable to treat paying customers (ones that are spending thousands on their pets) the way the vet tech did. Waited 3 hours to be seen by the vet. The vet was great and knowledgeable. She informed me to leave my dog there to run further exams. So I did. 4 hours went by after I left and I hadn't heard a thing (no call, no text, no way of getting an update about my dog). So I decided to go back to the vet and ask if I could have an update on my dog. The front desk staff was very nice and said they sent a request and someone would come out shortly to give me an update. I sat in the lobby, and about 5 mins later the vet assistant/tech comes out asking for my dog's owner. She's on her cell phone, texting, and has an angry look on her face. She proceeds to tell me that me asking for an update on my dog is taking away from the care of other dogs. That at their ER, they don't call anyone with updates because they don't have the staff to do that. She then tells me my dog is fine and no call or news means good news. I explained to her that it was never communicated to me that I wouldn't get any call/text or news about my dog or that no news means good news. At other ER/ED vets I've visited in the past, they at least call or send a text with an update. She was upset and left. I was not only humiliated (because there were many people sitting in the lobby that heard this) but also felt that my dog was not worthy enough of giving its owner an update after 4 hours. I felt like speaking to the manager right away, but didn't do so in fear that they would rush my dog's care and treat him badly if I did. This happened last week and it's taken me time to process how that day went and how unacceptable the way that vet tech/assistant treated me. I've already began telling everyone I know not to bring their pets here. Why pay to be treated like garbage? I do want to point out that the young man that brought out my dog when he was ready to be picked up was very sweet and caring. I think that was the only reason I managed to feel calm after the horrible experience I had. read more

SAGE Veterinary Centers - Concord - Veterinarians Near Me - Concord, California

I do not recommend SAGE in an emergency situation. We were not given adequate information to make an informed decision about our cat. We were told she was dying and we could leave her to be euthanized or take her home. I NEVER wanted my beloved cat to be alone when she died. We thought having her home surrounded by her blankets and toys would be best for her. The security of home may lessen her anxiety and ours. I asked if she was in pain and the attendant said she was not. We were in shock and crying. No other information was given. We could not make an INFORMED DECISION. The people working there should offer to provide ALL information knowing the pet guardians are in shock. SAGE is VERY expensive. Given their price point ($$$$$), they must know people who bring their pets there love their pets and are deeply committed. That was the worst night of my life. We took her home not knowing the tumor would burst and she would be in excruciating pain. Her screams will haunt me my entire life. I wrapped her in her favorite blanket and we rushed her back. Things quickly turned ugly. The doctor on duty blamed us and said to me I should have brought her in sooner. We were in earlier. We are not veterinarians. How dare that woman place blame on us? She showed no empathy or even a minuscule amount of sympathy. She set about killing our beloved cat before our eyes. While that is standard practice, normally the vet allows for a goodbye. She was indifferent. We wanted a piece of her fur. Instead of gently clipping a piece, she grabbed a razor and shaved the fur off her beautiful tail without regard to mutilating her dead body. Would you do that to a human? Cut off the person's hair down to the scalp randomly? No. Our cat was FAMILY. SAGE emergency does not respect that. SENSITIVITY TRAINING is needed and should be required. In case anyone wonders why we did not have her euthanized earlier, we thought they were going to take her away in her carrier and we would not be there to say goodbye and hold her in our arms. We both cry daily over this unnecessarily traumatic death of a loved one. Yes, the sympathy card was a nice gesture. I shudder to think the woman who killed her signed it. I do NOT want her sympathy for causing us such tramna. Their team signed it and I only recognized the veterinarian's signature who had been treating her. In all fairness, he did all he could. He was not on duty the night she died. The woman who helped us select her urn was sympathetic and professional. I appreciated her. We came later as it was not possible to select it that night. We will never forget that night and continue to have nightmares about it. Insensitive people should leave the profession. That night, three lives were lost: our beloved cat died and pieces of us went with her. read more

My dog just got in a fight with an Opossum and called Sage to get their guidance. Kendra was extremely helpful over the phone, providing guidance on whether we should treat it as an emergency or not. She answered all our concerns, and felt no rush hung up. No pressure to rush to the emergency center, but instead her genuine thoughts on what was really required for next steps. Thank you Kendra!!! read more

Pet owners, Do not trust the staff here especially the doctors. These text book inexperienced doctors can make your healthy beloved pet ill. If you have emergency situations please do not - I repeat, please DO NOT trust the doctors. They do not mention the things to take into consideration when they evaluate your pet. They left out small things that could've helped eased through the process or to have more awareness about my pet's condition. Sage is hungry for money. This hospital isn't genuinely for animals but a business to scrape money off pet owners taking advantage of poor innocent animals health to maintain their fancy facility, to make their fat belly full running with unprofessional inexperienced staff and doctors. They are missing the most important foundation, which is LOVE. Do you guys truly love animals? Do you guys sincerely care about pet owners? What made you guys wanna work for this company? What made you guys wanna become veterinarians? Please put your hand on your chest and ask yourself if you are called to save animals. I don't feel any compassion or love from Sage period. Like I said, do not trust the doctors here. Pet owners need to pay hundres of dollars per visit with or without insurance and despite how much money we put into this fancy hospital they don't offer 24/7 emergency care at all. Been this way pre-covid and now taking advantage of covid, looking for ways to squeeze the **** out of covid to make quick money without providing 24/7 assistance and care and yet YOU (pet owners) need to do our own "research" on whichever diagnosis your pet receives because the doctor will not do a simple follow up. Make sure to have questions ready for your pet's consultation day (scheduled appointment) otherwise you won't be able to get hold of the doctor unless you demand the front staff or beg them because they don't do follow ups. Even though you tell the front that you would like to speak to the doctor to ask about "redose" "readjustment" these serious questions that I would like to ask after my pet had been seen by the doctor (BECAUSE they never do FOLLOW UPS) guess who calls back after waiting for days feeling anxious staring at your phone? Not your doctor but the nurse. I begged the front and the nurse so many times to speak with the doctor and yet they disregarded my msg. I left a msg directly to my doctor a few times in the past but the front staff replied back instead of my doctor to come through the ER. Are you my doctor? If you have important questions regarding your pet's health after the consultation, be ready to battle. The winner will hear back from the doctor which takes about 72hrs. The doctors aren't available everyday so, you have to wait until the doctor is back. This is when your pet's health condition may worsen while waiting for the doctor. Sometimes the doctors call back when you need them but you better rush and ask your questions or else the doctor over the phone will try to rush to end the call by acting "I'm not currently serving you right now so, I don't give a f about you" You pay $400+ per visit yet they don't do a simple follow up so us pet owners need to do follow ups ourselves by banging on the doctor's door for 24-72hrs! this is when your pet's condition may worsen and might have to consider going through ER again to spend hundreds to thousands of dollars! You call this COMPASSION? You call this care & love for ANIMALS? Does it feel good to make money this way? Do you guys have something called conscience? Because this is a pure IMMORALITY practice. Pet owners, listen. -Get your questions ready for the doctor on your scheduled day (any questions after the consultation is too late) -Do your own researches -Listen to your instinct The doctor might say something hopeful but your beloved pet could be slowly dying. The doctor might tell you bad news but your beloved pet could be absolutely healthy. Do not trust the doctors at Sage and make sure to try different hospitals to receive accurate diagnosis. I do not want to open to public about what happened to my beloved pet recently as it's too heartbreaking but just know that you should NEVER trust the doctors here. Always trust yourself, your instinct, what your pet is telling you, not the doctors here. I was seriously considering to sue this place, I could've done worse but I wanted to let my poor beloved pup sleep peacefully and give God all the control. Don't forget that your actions always have consequences, you guys will pay the price. read more

The team at Sage took great care of our sick kitty. The vet techs were all SO nice and kind to our old man kitty. When we arrived at the emergency the receptionist told us about a 20 minute wait... 2 hours later I was able to secure an urgent care appointment for that evening. I wish that had been recommended from the get-go. Maybe when I called prior to going... maybe when I checked in after an hour of waiting... Only after I heard the the gal mention it to a different Clint did I know they offered those appointments. Downside was there prices are high... but fair for the amazing care they provide. read more

SAGE Veterinary Centers - Concord - Sick kitty - Veterinarians Near Me - Concord, California

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In an emergency situation Go to the ER vet in Lafayette NOT THIS PLACE! Worst experience I've ever had at any Vet! I received an estimate of 800 but was then given an estimate of nearly 5k took our dog home and our dog was fine! The plan they wanted to do was to try and make a few bucks and totally unnecessary! There we at least 20 different things that were totally unnecessary! 1. My entire family is in the medical industry so I'm not an idiot! All this place wanted to do is to take advantage of us! When I decided to take our dog home the vet was extremely rude and she was making very negative comments! I guess that's what you have to do when your not going to make an extra 5k! read more

Brought an older dog in tonight for a diagnosis. A man who was not so pleasant gave us a call and told us estimate would be $3-3.5k and up. Said I needed time to think. Called back a few mins later and a different person (a woman) told us she has our estimates ready. $2700-4400. That's not what the first guy told me but ok. There was also a second, less effective option (temporary treatment) of $350. Where was that option presented during the initial call?? They were really gonna syphon thousands out of me before giving me an option to temporarily relieve my pet before I come to terms with possible euthanasia. Anyway this place is expensive. Dude who called made me feel uncomfortable but that's just my perception so readers can take it with a grain of salt. Customer service is meh... Aside from the ladies who worked tonight. Five stars to them. I just don't see myself coming back. Nothing stellar about the service. Prices are high. Plus all the terrible reviews from recently just don't make me want to trust SAGE. read more

Front desk calling their customers stupid, bitches, etc. One of the front desk ladies said "this one customer was so annoying I wanted to trip her by the door" while I'm waiting in the lobby. Very unprofessional. I'm waiting for my dog in the waiting room feeling uneasy. That is the last thing I need to hear. Please find another emergency center for your pets. read more

My poor 1yr old new mama cat of 4 kittens that are about to turn 4 weeks old on Monday gave me quite a scare. I had to rush her to the ER at 10pm because she was vomiting blood and had blood in her urine. I was an entire wreck, I really thought my baby was dying. From check in to check out, the staff at Sage was AMAZING, they really and truly made this horrible ordeal so much easier on me. They explained everything. Cost, procedure, all of it. And each of them were so gentle with me because i was totally panicking. Special and HUGE thanks to Dr Swirble for taking such good care of my girl, for being HONEST about what she thought my baby needed and didn't need. I can't tell you how wonderful her bedside manner was (via phone). She put me at ease and answered all my questions. My girl is doing much better today. Thank you for saving her and saving MY sanity!! Lol. I appreciate you all. read more

Every single time that we have taken our dog here, he has received the best care from some truly amazing vets. As you can imagine, we have been worried and scared, walking in for emergencies but have been able to have access to internists and echocardiograms etc has been a blessing. read more

Maybelline was diagnosed with Patent Ductus Arteriosus (PDA) congenital heart disease. Uncorrected, life expectancy is 1 to 2 years. Mabels just turned 1 year old. Dr. Waxman, a veterinary cardiologist, conducted a pre-examination and walked me completely through the surgery. The cost shook me for sure, however we love our Maybelline and there's no question that she was to be treated. She was scheduled for surgery in 30 days. On the day of surgery, we found the cost of medical supplies had gone up by 20%! It even surprised Dr. Waxman, yet he capped the costs as he quoted to me. Very thoughtful. Maybelline had a minor complication during surgery, but Dr. Waxman was an artist and it all worked out fine. With loving and special care with during the overnight stay, she was groggy yet ready to come home. The nurses followed up several times days after to ensure her was recovering nicely. God bless Maybelline had recovered. Thankful to Dr. Waxman and the fabulous staff at SAGE. A sincere and special shoutout to Cheryl M whose pups have been treated at SAGE and kindly messaged me to see how Maybelline was doing! The Yelp way! read more

SAGE Veterinary Centers - Concord - Post-op and now! - Veterinarians Near Me - Concord, California

I called Sage early Sunday morning after being up with my dog all night due to a skin rash/allergic reaction. I was able to get into urgent care that afternoon. Everyone I encountered was very pleasant. We saw Dr. Yang who was also so very pleasant, patient and thorough. I've had to used Sage emergency services in the past for our cat. I have always had great experiences, even when the outcome wasn't desirable. Thank you Dr. Yang and staff for taking such excellent care of Stella. She was treated like she was the only patient there! read more

Sage is fantastic! The new location is awesome. Dr Aiken and the staff are fabulous. Bridget was so thoughtful and her teaching was so helpful. All the staff is great. The trick is to message them. They will get back to you. I only wish they took care of pets for general health care . Not just for specialists. read more

Sage Veterinarian, they offer insane costs or Euthanasia. Do not treat the treatable or listen to clients. & always push for euthanasia. if they can not Secure your credit card for thousands of dollars.++ just euthanized a treatable plant, toxicity dog, misdiagnosed, would not evaluate conversation with client. "Vomiting, green plant material." No Knowledge of neurologic conditions concerning plant toxicity. Don't Go to SAGE!!! In Concord. read more

Hands down the best experience we've had at a veterinary hospital. Our French Bulldog had a mast cell tumor that needed to be removed. We had the LAST one removed at Sage Redwood City and that was a very good experience as well. Concord was just more convenient for us. From the surgical consult with Dr. Aitken and Gigi, through the discharge and after care instructions with Bridget, and having Rxs filled through Sage in SF so we didn't have to drive to Concord to pick up meds, Sage Concord has been there and responsive every step of the way. I also need to put in a shout out to Sarah at the newly opened Sage in San Francisco. She worked with Bridget to coordinate our medication transfer and pickup and was on top of it every time I reached out to her. Many thanks to all of the team at Sage Concord for an amazing experience. read more

We take our American Bulldog to Dr. Wendy Wallace for acupuncture and chiropractic care. She came highly recommended by a close friend. We've only had 2 visits so far and it's already made such a difference. Mac's been slow to get up and move around in general because of his hips. Between the visits and herbs Dr. Wendy recommended, he's more sprightly and moves like a younger pup. Georgie the nurse is a dog whisperer and immediately puts my anxious dog at ease. They're both really kind-hearted and care about their patients' well-being. Can't recommend them enough. read more

SAGE Veterinary Centers - Concord - Veterinarians Near Me - Concord, California

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They found the issue with my dog when other vets couldn't. Their clinic was extremely clean and parking was easy.

First off let me start by saying they saved our 2 year old furry son. He was given a terrible start in life unbeknownst to us. He was born with a twisted lung, and a defective diaphragm that allowed his liver to move into it. We noticed when he was a puppy that he moaned and groaned anytime we touched him, or if he thought we would pick him up ( he was not a lap dog even though he was small). We took him to our vet two years ago in Roseville and they checked him out and said he was a dwarf and would have some oddities but nothing to worry about. But last month he got really sick and we rushed him to the same vet clinic/emergency hospital and they ran multiple tests and discovered that he had these congenital defects. And recommended exploratory surgery. At that same time, no one was available to perform even the smallest of procedures like CAT scans or even an ultrasound. We called everywhere in town, we called Reno, we called the Bay Area and found SAGE Veterinary Centers was open to checking him out. We rushed him there and they found the previously described defects were in fact life threatening and would require immediate surgery as shortly after we arrived he died and they revived him. They did do the surgeries on him. He began to feel better, and he is now at home and now 100 percent better. And being that he doesn't moan or groan anymore tells us he must have been in pain for two solid years. But is now a whole new little doggie. He has tons of energy and even has a new disposition. I on behalf of my family thank everyone at Sage for their patience (we called incessantly) and their caring manner. We could tell this was not a one off, they truly care about their patients. Thank you for saving Auguste. read more

SAGE Veterinary Centers - Concord - Auguste - Veterinarians Near Me - Concord, California

My dog Sandy was diagnosed with Congestive Heart Failure by my vet. At the end of August she had some respiratory distress which SAGE in Concord treated and she returned home. Over the next two months she had periods of great normalcy in function and I had hopes she could go on for some time that way but she then developed more respiratory symptoms on several occasions and was treated again. She seemed to recover from those episodes However on November 1 she was again seen there and euthanasia was advised., I loved the care at SAGE. All of he people were so kind and the vets so skilled. However I wanted her to die at home so they gave me a list of vets that would come to the home. The one we contacted said to text him when we left SAGE and he would meet us at my home. Sandy came home on my lap with her nose out the window of my friends car, When we arrived at home she ran down the stairs and went to her water bowl and drank. The vet arrived and explained the procedure. He then placed her on my lap, On Novembert 1 Sandy crossed the rainbow bridge and she died lying on my lap while I was able to hold and pet her and tell her I loved her. I would highly recommend SAGE Emergency Care in Concord. read more

We had to rush our boy Bane to Sage Veteninary clinic. The nurses were so friendly and Dr. Beverly was wonderful. He gave us advice on what we should do. It wasn't about profit for him. He didn't try and make us get tests that weren't necessary. You can tell he loves to help animals. We all know vet bills can add up fast. Dr. Beveryly took his time to explain everything to me and asked if I had any more questions or concerns. He relieved so much worries and stress. I'm so happy with the care we recieved. I will be sharing my review on every platform I can. Dr. Beverly deserves all the praise he can get. We are so thankful for him and his team. Thankful, Crazy Dog Mom read more

I took my dog in early this morning because as I was leaving for work, she started to have blood rush from her privates. I have had her for 8 years and never before have I seen watery brown blood come out of her and I noticed her stomach felt lumpy and swollen. When I brought her in, they told me she is just in heat and as female dogs age, their blood will change as well but that I should go get her spayed asap. I INSISTED it didnt feel like heat to me, that I have owned many female dogs in my life and that something isnt right. I asked from them to look more or run some other test more than just a quick glance ( I was only at this vet for a total of 15 minutes so I know they BARELY looked at her) and they told me that "I know blood can be a little scary at 5am but she is just in heat and we are here to reassure you that." But I just had a feeling. I ended up waiting until 8am to take her to her normal vet who looked at her blood, felt her stomach and asked me detailed questions before telling me she had POYMETRA and has to have surgery ASAP. Poymetra is when the uterus is full of pus can KILL female dogs. Her normal vet said her uterus was 10x the size and ready to burst which is why when I picked her up this morning, the pressure caused some of the pus and blood to spew out. But HEY! For $165 I got told my dog was totally fine and to just take her home. Never, I will NEVER come here again. Their lack of care to listen to an owner when they say "no, that cant be right. Please look further" nearly cost my dog HER LIFE. read more

SAGE Veterinary Centers - Concord - Veterinarians Near Me - Concord, California

I was rather pleased with the staff's understanding of our needs. While it did take a little while for us to be seen the manner of the vet who took care of us was outstanding. He was easy going and listened to everything I had to say. I was relieved to hear that I could give my dog some pain medication just in case he was in pain. It was hard to tell at those point because my dog fell off the bed in the middle of the night and was limping earlier. Not sure if he was shocked or in pain or both l. I was hopeful that taking the medication with us would be good just in case. I was happy that SAGE was open. If I ever need an emergency vet location SAGE would be it. read more

SAGE Veterinary Centers - Concord - Jimmy is feeling much better and is happy to be just snuggling in his bed. - Veterinarians Near Me - Concord, California

Another update, another pet. In June 2020, my Maltese died unexpectedly at home. It was late at night and I was numb with grief but somehow got it into my head that I could call SAGE to inquire if they knew of a pet crematorium that I could take her to. To my surprise, they told me that they could handle the cremation arrangements. So I packed her up for the last time and drove to SAGE. This was at the height of the first COVID wave so the lock down procedures were still in place. They were beyond courteous and understanding, and even though I had just lost my little one, I was sure her body was in good hands. It took a week to get her cremains back. I had opted for a private cremation and received a secured wooden box with her ashes, her name inscribed on the front, and most preciously, her final paw print. It was a sad experience all around but SAGE helped me lay my little furbaby to rest one last time with ease. read more

The staff answering the phone in the middle of the night is extremely helpful and kind. They are super patient and give great advice. We had one incident where we were packing up to head to the emergency room, but their staff was calming and helped us get to where we could wait until the next morning to make an appointment. The appointment was the same day. They were correct -- it didn't require an emergency visit at all. The staff were great with our little guy. They were sweet with him...even when he got inside and pretended like there was nothing wrong with him -- thanks buddy for making dads seem like we exaggerate things. The vet took the time to explain what we needed to do for the kennel cough and what to look for to keep it from getting worse. Even the cost was very reasonable! I expected a thousand dollars minimum. Turned out to be $250. Overall, great place for pet care when the vet is closed. read more

I went to an emergency vet in antioch, VCA off of sunset and paid 560$ for them to be unable to remove the foxtail. I took Romeo to SAGE and they got it out no problem and saved my baby I will forever bring my dog here for emergencies now. read more

SAGE Veterinary Centers - Concord - My dog Romeo - Veterinarians Near Me - Concord, California

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the receptionist that sounds like she's a smoker/raspy voice. not going into details that she had with my husband but i had to call back when she hung up on him. i called and i said "is this the one that just hung up on my husband?". and without hesitation she said "yes i am". with that being said i asked for her name she said "i don't have to give you that". i then said "would you rather i get your name in person or not". i then asked for a supervisor and she said the same thing. i told her you need to provide your name because as a client of sage, i need to complain about your attitude adjustment so you need to give that information. being that we've spent money for your services, you have one job to do and you completely fail as the face of sage. she proceeded to say "i don't have time for this", so i said you're on the clock, so you have the time. like im inconveniencing her. so i told her "if you don't love your fucking job, then quit" repeatedly. then i hung up. this chick had one job and that was to just be nice. so she tried with the wrong one and i hope that simmers because what goes around comes around. LOL they blacklisted us because they wanna defend their rude ass receptionist that CLEARLY is the issue on YELP. Pretty dumb to not fire the main source of why customers complain but they'd much rather keep the problem person working for them. SAYS A LOT ABOUT SAGE. read more

SAGE Veterinary Centers - Concord - Veterinarians Near Me - Concord, California

They will hussle you for pain meds like they care if your pet is in pain but will let it suffer in a room for 6 hours with out anything for the pain. But when they give you the cost estimate then they're very concerned about her pain and wanna give you pain medicine and give her pain injections but not until you pay it up front and not until the surgery. I find it a palling disgusting and inhumane and I will never take my pet here again read more

We got turned away by several emergency and Sage in Concord were able to accommodate us. Unfortunate for us, we had to let our pet go. His kidney readings were so bad, it returned without a reading. We were given several options and were told that he was in a poor condition and if we want to keep him alive, he would be hospitalized and the quality of life, life span and cost. I really appreciate all those options. Please be patient with them. The vet will order a bunch of tests because they are trying to be thorough. This is a pet that cannot tell you why he is sick. We saw the vet, she ordered a bunch of blood work, X-ray etc,. Before they work on your cat, they have someone go over the bill. Do not be shy to tell them what you want. I saved myself a bunch of money over $1,000 when I chose what type of blood work I wanted. I rejected EKG, X-ray and some other items ordered. The blood work was enough to decide what the next best step. The place has a comfort room - for the final moments and you have the option to spend as long as you want or chose to be there or spend the time and hand your pet over. We chose to spend sometime with him, and when you are ready, you press a button. The assistant comes in after yoi press the button and you need to tell them if you want to be present or not. We chose to be there, and the vet comes in and explains everything. Her voice was gentle and I can only imagine how hard it is was for her to administer it, watch us and sit with us and listen to his heart beat. There is a private back door you can leave. Overall, very good service and care. Thank you Sage. read more

They saved my dogs leg, they are knowledgeable and professional, but on the more expensive end of providers. They are all board certified so it's a better chance things will go well for your pet, which was reassuring, but in the end their corporate administration raised prices so high that a lot of people have to look elsewhere. Very unfortunate. I was lucky enough I had the savings and insurance, plus I didn't feel I had the time/space to shop around. I don't regret going here and I am thankful for all the wonderful staff and doctors who were so kind to me and my dog,but wish their prices were a bit more in line with other local vets. read more

They've been amazing. When my dog needed sutures a few years ago & when she needed to pass in may. I am forever grateful in the care and compassion they have had/shown me and my Dalmatian. read more

Avoid this place as much as you can. My family cat got in a freak accident late at night and SAGE was the only place that was open. From the start, the doctors working with us were not welcoming and almost made us feel like we were intruding and wasting their time. The main doctor that was explaining the situation to us showed not an ounce of of compassion towards me and my sisters were so torn up and saddened by the condition our cat was in. It was as if we were being dramatic. In fact, the doctor came back into the room laughing and said "Me and all the doctors in the back are making jokes and laughing trying to figure out how your cat got this injury" - very insensitive and rude. It being an emergency hospital, we knew the costs were going to be higher than average. Yet the snarky comments kept coming, such as "we know you will be back here within a day". We were also misinformed on how severe the situation was and ended up having to put down our fur baby the next day due to them telling us wrong information. We only went there because we couldn't find anywhere else that could take our cat at the time. read more

DO NOT BRING YOUR PET TO THIS CLINIC!!! They are only interested in money. the doctors have huge egos, and the dysfunction is staggering. they will say or do anything( including guilt tripping you) to get you to continue to believe that they have any idea of what they are doing. the fact of the matter is, they collect full payment daily for all procedures, and if you even express the fact that you cannot afford it, they will send you on your way- they will send your dog home to die or push you to euthanize- they misdiagnosed my dog, wouldn't accept responsibility, then discharged her with dead, rotting puppies inside her. ( they killed them with chemo.) they are greedy, dis compassionate hacks. take your dog to iron horse instead. read more

The best of the best I highly recommend this place !!! They know what really mean the word COMPASSION snd in this case when youre feeling sad and hopeless at least they are nice to you , they even bring me kleenex snd water very sweet staff , they will work with you on budgets . Thanks for saving my dogs life Toby God bless this place !!! read more

My experience at SAGE Concord was exceptional. I live in Fairfield but the 30 min drive was worth the experience. The care was professional with frequent updates and good explanation to assist me in making decisions. Plus I could call in day or night to get a nurse update (and yes they use 2yr degree nurses). read more

The communication here is ridiculous and I will never come back unless I absolutely have to. Poison control told us to rush our puppy to the hospital, they took 45 mins to even get her in. Not to mention, I had to argue with the front desk to even get my puppy to get taken by the vet. They told us that blood work would only take 1 hour, ended up there for 3 because they did not tell us they had to redo the blood tests. Then today I had to bring my puppy back in for more blood tests and the vet yesterday told us to come in from 9-11am, so I come in at 8 just because they took so long the previous day to get taken care of, and they tell me after taking my time to move my work schedule around to get her there in the morning that she has to be brought back now at 1. Fortunately the vet herself was very good and nice and took the time to explain everything. Too bad the nurses were not the same. My family and I care so much for our puppy and we have to come back today for the blood test because our normal vet does not have room to get us in today, but we will not be coming back ever again. If I could give less than one star I would. read more

I do not even have words. These folks have been so incredibly competent, kind, thorough, attentive, sensitive to my anxieties, comprehensive in explanations of my options... The list goes on. Having an emergency veterinary partnerIs completely priceless when you are someone who lives for their pack. Sage has held my hand, stitched up my DogGo, handled freak intestinal stuff - and allowed me to run in for after care checks that were 90% neurosis (which they kindly also followed up by calling to check in.) Dr.Martin Del Campo, and every one of your nurses, techs and staff - thank you. Years ago, Sage showed new depths of compassion when gently ushering my partners kitty out of her current life. The doctor- the memory is fuzzy with sad and sweet - talked gently and directly to our sweet end-stage Coco Ritchie, and the memory still strikes me as an extraordinary way to hold space in a very sad time. Last week, the team saved my battered DogGo at a critical time. Thank you, Sage. Deeply and forever. I'm super fortunate to be able to budget for my pets care, and she is my family - so while full service emergency care will never be painless financially- I wouldn't trade the comprehensive, 24-hr availability, expert care for a lower price point. These folks are worth every penny. read more

Horrible customer service: Tried to make an appointment and the receptionist kept doubting me, questioning me if I have a primary vet, where I've been and doubted if I've taking him to my vet. When I asked to see their veterinarian for a second opinion she got argumentative and told me she's done with my call and hung up. I've had bad customer service before but never at a veterinarian's office where the people love animals too. read more

Dr Wiggins came highly recommended by Dr Corman Sage Dublin and wow...what a FABULOUS ophthalmologist. He explained everything to us simply, thoroughly and gave excellent compassionate care to our love. From checking in with Rochelle to assistance with Chrissy we ALL were in great hands. Thank you for taking care of all of us. read more

My 12 year old Maltese was recommended here by our Family Veterinarian whom we trust and adore so we fully trusted Sage from the start as they knew exactly what I needed to expect during surgery and after. Today I picked her up and she is sleeping and snacking on her favorite treats while drinking plenty of water. I find many of the 1-2 stars reviews on Yelp unfair towards Sage as I think many of us should come to terms that we are NOT experts in veterinary care or we wouldn't be coming to Sage, right? These doctors, technicians and other employees of Sage are swarmed by nonstop animals who need attention and I believe we need to be appreciative of them. One thing I know is, my dog with a heart condition is back in my arms even after going under anesthesia and I am utterly grateful to get these moments again with her. Thank you Dr Mark for being her surgeon and explaining in detail on her follow up care. And thank you to the many staff who were so kind to my dog. I know she can be a handful and stubborn but I promise she has her sweet moments ;) read more

You let my dog die! He spent the day in your kennel bleeding out instead of finding the source of bleed. I hate you all for the lack of empathy and leaving us devastated! You had no excuse to why my dog wasn't helped and why he just bled until it was too late. Anyone reading this do yourself a favor and find another hospital for your pet. Unless you want to end up with a huge bill and a dead pet. read more