For what it charges, I expected a lot more of the Salem Inn. but first the good stuff: location. That's pretty much it. room was small, had a dingy feel to it, mattress was about 20 years old, as well as the sheets covering it. If I saw one more single, odd pic on the walls or an odd container of plastic flowers looking like they had been there for years I would have ripped them all off. TV only worked well with local channels, pillows were either hard and flat or puffy, towels in the bathroom were teeny. Would not recommend this place. read more

My husband and I stayed there for 3 nights, they tried to charge us for 4 insisting the reservation was for an extra night, after showing them my email confirmation they refunded a night. The people who man the desk are anything but friendly, I wouldn't quite say rude but certainly not welcoming I felt like I was bothering them every time I asked them anything. The first room they put us in was in the Curwen House, the Queen size bed had visible body dents in it from over use and clearly the mattress needed to be replaced, the mattress was only about 5 inches thick. We called the front desk and were told they didn't have an open king size bed, and I said I didn't care if it was king or queen but that the mattress needed to be better, and the woman said she didn't have the authority to move guests around so the manager would handle it in the morning. The next morning the manager seemed to think out issue was with the size of the bed not the condition of it since clearly the girl on the phone didn't listen to anything I said. The manager apologized offered to let us leave out things in their lobby for the day while they figured it out and would call my cell when they had a room for us, we put our stuff in the car to be safe, and never got a call. 6 PM that evening we went back and the lady at the desk wasn't sure if anything had been done, she finally found our info and sent us to a room upstairs in the West house, the bed was much better, the bathroom had the smallest shower I've ever seen in my life, I could barely turn around in it, not that it mattered since the water ran brown. When we told he girl at the desk about the water she replied I'll let the manager know. So 30 minutes later when we hadn't heard anything my husband went and talked to her and she said well I let the manager know just try running the water for a while. It never fully cleared up. Also the bathroom door doesn't close, so unless you want your other half hearing, seeing, and smelling what you do in the bathroom you may want to stay somewhere else. Continental Breakfast was a joke, the Quiche was served cold with microwave instructions, which made it soggy and inedible. I would never stay at this "inn" again, my back still hurts from the one night in the bad mattress room. read more

Second visit disappointing. Couldn't wait to visit again...should have. Visiting with our puppy. Definitely not pet-friendly although accepts pets. However in only one 4th floor expensive suite. Both the terms suite and breakfast are stretches. You would hope that walking up three flights of stairs would have it's rewards.not so. It was an attic..not a suite. Old.small stall shower.furnished with things that you would expect in an attic. Breakfast is a patient line of guests waiting to use the one microwave and two toasters to heat a sparse selection of breakfast offerings. Sad because our room was very nice five years ago..best advice is to be very specific about you expectations.ask questions about your room in advance. read more

My daughter and I just returned from a lovely stay at the Salem Inn. We spent four nights there. Our room, on the 4th floor, was lovely, and the staff was very nice. My only complaint, and one I just realized as I read the other reviews, is that we were not informed that there was a morning breakfast or "sherry time", at the time of our check in. That would have been nice to have known ahead of time. I think it was just a fluke that will not keep me from recommending this beautiful inn to others or for another stay there myself. I was very pleased with this beautiful establishment. read more

Stayed here for my birthday in February with my boyfriend. We got the first floor room, it was quiet large and not very cozy until we lit the fire place. We did asked for a private bath + fire place and unfortunately this room did not have it but we were okay with it this time. The front desk girl (at night) Katie I believe was very friendly, attentive and helpful. I look for that considering I work as a front desk receptionist myself. The room definitely had a presence of something paranormal but who really knows.. I didn't sleep well because of that. No need to worry though, the bed was very comfortable everything was very clean and the room is really nice if you are ok with the vintage, historic feel, which we are. The breakfast is very cute too. Would definitely stay here again. Thanks! read more

We stayed here for a weekend away in November. Our room was spacious and very clean. We had a fireplace in our room which used duraflame logs but it was still bright & toasty. We were told that due to the historic nature and age of the building gas fireplaces weren't an option. We had breakfast which was very good and included in our room rate. We went to the Peabody Essex Museum and walked around the wharf area. The staff were helpful with things to do that time of year and there were complimentary night caps in the evening. read more

My girlfriend and I went there back in march and loved our whole experience!! The room was nice and cozy and the hospitality was fantastic! Dianne was an amazing host and gave us great recommendations for places to explore and eat. We will most definitely be going back very soon! read more

We recently hosted an engagement party in Salem. Our family stayed at the Salem Inn. We had a number of rooms in the main building but the real treat was we had the entire Peabody House which is a separate facility right on the same block. It could not have worked out better! It was as if all the cousins were together in their own home. The rooms are spacious and nicely updated. There were a number of complicated bookings with folks coming and going at different times and the staff handled it seamlessly. We are so lucky to have these Innkeepers in Salem! read more

This was an adorable bed and breakfast. Great spacious room, with a fireplace and they allowed our dog. The breakfast was good. Love the quiche and the mini cinnamon rolls. read more

My friend and I stayed at the main house (West House) for three nights. Room was clean and spacious. Staff was extremely helpful and nice. Great location to leave your car parked and explore the town. Definitely coming back again next year to see some places that we didn't have time to visit this trip. read more

Old house converted to an inn.....it's ok, but not spectacular. Best part about this place is the location. Walk to everything Salem has to offer in just a few minutes. We went for Halloween and had a great time...Salem is a fun little town!! Booked super last minute and Salem Inn had literally the ONLY room left in the entire town. Stayed in the Curwen House, was decent, clean and spacious but a little outdated. If you plan on going in October, plan ahead and you could get a nicer place for the same price. Breakfast was included in our stay but was TERRIBLE! The omelette station served up what appeared to be steamed eggs with tasteless rubbery vegetable thrown in, SO bad! The honey for the tea had to have been sitting there for years, hard and stuck in the jar, I had to use a knife to get it out. Save yourself and just go pay for breakfast at one of the local restaurants or coffee shops, so much better. read more

I stayed in the infamous Room 17 in late Sept., 2010, and at the time I had no idea it was haunted. I didn't see any shadows or ghosts, but I did have an unexplained experience. We only stayed one night in the Inn, and early the next morning (around 6-6:30am), I was lying awake in bed, thinking about the plans for the upcoming day and waiting for my husband to wake up. I can't remember exactly what I was thinking about, but at some point, I thought to myself, "yeah, you wish." Just then, my sleeping husband blurts out, "YOU WISH!" Immediately, I asked him to clarify what he had just said. In a sleepy, bearly awake voice, he answered, "I didn't say anything." Talk about heebie jeebies! After we packed up and checked out, I took a quite look at the vistor journal in the Parlor. It was only then that I learned about Room 17's haunted history. I wish I had know it was haunted before I stayed there.... I still would have stayed in the room, but would have been a little more "on gaurd." read more

Our room was tiny compared to the other rooms, while still being charged the same ridiculous, expensive price. We were supposed to have a "queen fireplace" - there was no fireplace in sight. The room was not cleaned as well as it should be, it was dingy and dirty. When discussing issues with the staff, we received nothing but poor attitudes and disrespect in return instead of understanding our situation. Not to mention the initial poor attitudes we received when just booking the room in the first place. The staff is pompous, and for no reason. Would not recommend staying here. read more

Overpriced and pretty dingy. They call it "historical" but it really is just outdated and honestly kind of creepy. The staff is, well... Let's just say a little rough in appearance and behavior. They act like they're doing you a favor by answering your questions when in fact they are just doing their job. Won't come back, and I imagine they'll be out of business soon anyways. read more

I stayed in the former owner's suite and boy was it SWEET. Try and get it if you can!

We stayed here from 8/19/16 to 8/21/16. We got the Whirlpool Room. We were in the Curwen House on the 1st floor in room 13. What a great place and a great location. From here you can walk anywhere in Salem. The Inn itself was wonderful and had the old New England charm. The room was VERY spacious and had everything we could need. There was a common room that was also very nice, but we didn't use it, but there were others who did take advantage of the room and the sherry they offered. Curwen House has off-street parking, which is a HUGE plus in Salem since parking is tough. The staff was fantastic, friendly and helpful. We had breakfast in the Main house on Summer St which is a short walk from Curwen House. Breakfast offered standard fare as well as made-to-order omelets. I also found the coffee to be outstanding! The staff there was also friendly, helpful and wonderful. Other reviews I've read really bash this place, and it's unfounded since we witnessed nothing that came close to what others have said. But if you are going to Salem in September or October, your millage may vary since this is a CRAZY time in Salem. Also, this is a New England Bed and Breakfast, not a 5-Star hotel with white-glove service. Having grown up in MA, this place was like home and would stay here again! read more

This was our first trip to Salem, MA and the Salem Inn turned out to be an excellent choice. Its location in the historic district with shopping and dining around the corner was ideal. The front desk staff was extremely helpful and friendly, giving us an overview of the area and recommended dining options for a cold winter night. The history of the building and the working fireplaces throughout made this a cozy, romantic destination. We would definitely stay here again on our next trip to Salem. read more

I recently stayed at the Curfew House and felt my room was very dated. Breakfast which was self serve and needed to be warmed up in the microwave. Not a great selection of food offered. After breakfast my husband and I tried to cancel our second day reservation and find another place to stay but the management said we could not cancel our reservation. We stayed for the second night but opted to not have breakfast there. For the price that we were charged I will never stay there again! read more

We stayed at 7 Summer St, in a 2nd floor room with a fireplace. The hope in choosing an older building is that its charm will outweigh any deficits in amenities. Not so in this case. The room decor was horrid; old lace curtains with a bed that looked like it came from a college dorm. We had to pull the area rug back to open the bathroom door, which was inconvenient. The toilet ran continually after each use. The sink and shower stall were tiny and worked like campground facilities. A real disappointment. read more

Stayed there for three nights over Labor Day weekend and had a great time. It's a quick walk to everything in Salem, including the train to Boston. I was very impressed with Katie at the front desk. She helped us choose a restaurant and get from Salem to Boston for a Saturday night show. Filling breakfast, large, clean rooms, sherry in the lobby, friendly staff-I will definitely be back! read more

I had a honorable experience we went to Salem as a bday present to me we got to the in went to are room and the door that goes out to the back porch you could see light through the frame edges so much that you could feel a light breeze and if that was not bad enough there was no heat and even worse we didn't have enough blankets and if you are elderly do not stay this is defiantly not handicap accessible to many stairs and if not in main building you may have to walk a couple blocks to get to the basement of the main building for your free continental breakfast. Next time we are definitely not going to stay at the Salem inn read more

Unfortunately, I have to concur with what many of the people said below in the poor reviews. We had high expectations as our previous stay several years ago was a positive one. Not this time. First, the room that we were given was not the one pictured on the website when we booked, so I'd say that is deceptive. When we brought this up to the manager, she was indifferent, and that is very frustrating considering how much we spent for the room. Secondly, there was little privacy for my wife and myself due to our bedroom not truly being a separate room. Also, the bed! The only thing I can say about it is that it was slightly softer than a rock! It was so bad that my wife had to squeeze herself onto the loveseat to get a halfway decent nights sleep. The room could've been cleaner also. My final complaint is that, once again, for how much you pay, there could've been a better breakfast spread than a continental breakfast. It takes a lot for me to complain about something, but given how much was spent for the room, the treatment by the management, and the sub-standard accommodations, one should think twice before spending their hard earned money on a room here! read more

The Salem Inn is a converted old home. I happen to love old, historical homes, so this was right up my alley. The location is great- no issue to walk into the "heart" of Salem where you catch most of the tours and plenty of shops and restaurants. It's about a half mile walk down to the harbor, but it's a very easy walk. Our room was very clean & the breakfast was great. My only complaints are: 1- I love old & historical, but they should probably keep up with caulking around the shower so it looks nice and clean (I never felt like it was dirty, it just isn't a nice view when you're staring at cracks all above the shower)... and 2- our king bed was 2 twin mattresses pushed together, which was incredibly obvious when you laid down to go to sleep. It may be about time they spring for a regular king mattress. Oh, it should also be noted there is no elevator. We were on the 2nd floor, so not a big deal, but I believe the main (West) house has 4 floors... not an easy feat with suitcases! It is pricey (just over $200/night in September), but it is comparable to other hotels/inns in the area, so I get it. read more

We stayed in the West House from May 31 through June 3 and were pleasantly surprised by the friendly staff (Jessica and others) and quick response to any requests we had. When we arrived we were placed in a first floor room and we asked for a second floor room (based on previous reviews on this site) and the new room (Room 73) was provided to us immediately. The rooms had a genuine "bed and breakfast" feel, cozy with a fire place and king size bed. Throughout our stay, the staff made us comfortable and provided very helpful information about "tourist" places as well as local "hot spots." When the tornado warning hit, they provided us with flashlights and a tour to the basement. The breakfast provided was simple, yet fulfilling, providing us the nourishment needed to explore Salem (most attractions within walking distance). Some advice for future guests, be prepared to wait several minutes for hot water due to the age of the building (it's part of the charm). We really enjoyed our stay and would stay here again without question. Thanks for a wonderful place to stay that helped make our vacation memorable. read more