Carla helped me & was very helpful & seemed knowledgeable to me. I believe doing hair is super hard and if you're trying it on your own you're likely going to have some not so great results. Not the staffs fault. I just had to say this from reviews below. Do your home work ask for advice (sure) but it's not a hair salon if you ask me ... it's a target for hair products read more

The older lady the one with color contacts was very judgey don't listen to her advice she will try to get you to buy wrong things and get you to do your hair with her. Her hair is fried so I knew immediately that was a no. Also they clearly don't know what there doing in there. Other lady was nice but confused on everything. Had to go to another Sally's to do a return. They need retraining here. 8011 university is worth the drive go there the manager is super nice read more

this is the worst Sally's I've step foot in. This older lady said she was a colorist.. seriously damaged my hair my hair is now GREEN I will never listen to an older lady again. I made the mistake by listening to someone with burnt hair. If you go here I wish you luck. She was an older lady with blonde hair seemed to be helping the other employees so I'm guessing she was management. I couldn't give 0 stars so I had to settle with 1. Hope this helps my beautiful ladies that do their hair themselves. IVE POSTED THIS ON TIK TOK INSTAGRAM IM VERY DISAPPOINTED SALLYS.. please I've never experienced this my whole life DOING MY OWN HAIR read more

Horrible customer service, they have wrong prices on the shelves and they don't honor the price. All they is that "customer placed the item in the wrong spot and we don't honor prices". If I could give it a 0 star I would. I don't recommend this place to anyone. The manager is even more rude than the staff themselves. read more

I used to shop at Sally all the time. Today was my worst experience.Horrible customer service. I tried to exchange an item that I bought 3 days ago with other items. Julissia Keep telling me that she can not do the exchange and the receipt is old. I went outside and I look at the receipt and it was not old it was from 3 days ago. I went back and I told her then she gave me an other excuse that the system is down and the exchange would shut down the cash register. The other Spanish young lady was nicer and tried to help me but she would not let her !!!!!! Then she told me that the customer service is open that I have to call them on Sunday such was not true , they are open from Monday To Friday. Why you are trying to make everything so difficult for your customers. You will loose them one by one with this kind of attitude. read more

We bought one to many bottles yesterday brought this one back and they said Due to COVID-19 we can't take it back I am so tired of these Covid BS excuses to make an extra buck. They said maybe next year! Next year what? You'll have a better disinfectants to wipe off a new bottle? One one wonders why people are shopping more and more thru AMAZON. No excuses no questions ask. They even pay for shipping. read more

Sally Beauty - Brand new bottle of developer bought yesterday. - Cosmetics & Beauty Supply Near Me - El Cajon, California

I rushed to make it here before they close (8pm) was there with 3 minutes to spare and the red head locks the door on me! I showed her the time on my phone and she just shook her head. Now I see why this location has so many bad reviews. Why post the business hours in the window if you're not going to adhere to them??? read more

I was looking to bring more gold to my hair as my colorist made it too ashy. The employee was very helpful in showing me which colors would help me do the next time I colored my hair. I ended up blending 2 more colors and the shade came out perfect. They are so helpful with other products I have purchased too. read more

I walked in and there was a girl working there that had an accent...she was helping me and in the middle of my sentence walks away to help someone else?! Ruuuude! Plus I couldnt understand a word she was saying. Nice thing I found some shampoo on sale and I hope it works. read more

Customer service is zero in this place, I went there to return hair brush that I purchased 2 days a go from another location, they refused to return it (bcoz of a new policy!!) and said I have to call customer service and solve the problem with them , after I left the store I called the other location that I bought the brush from and explained to them the deal they said there no such thing that they cannot return hair brushes or any other items, i.e. they can return anything as long as the receipt is available. The hair brush was returned the same day/same hour. read more

This place carries some of my favorite hair products. They always have a great selections of hair care products, shampoos and beauty products. The service is always nice as well. Sign up for their rewards to collect points on your purchases! read more

Worst customer service EVER! they need ppl that are experienced not only in the beauty community but BEING WELCOMING

Went to this location to purchase one of gigis products that was on sale. It was gigis wax warmer that comes with strips,applicators and YOUR CHOICE OF 14 OZ WAX. I was told by carmen that I can only get the deal with only the facial wax. That was the only one that applies. I asked her how come the advertisment states any of my choice and it has the codes of all the waxes that are acceptable on the back of the tag they have on the shelf infornt of the product. She couldn't give me a a straight answer, all she can says Idont know , that's the only code it works, she wouldn't even let me touch the product like I was going to break them. I asked the other lady that works there for help and she was helpless and just walked away, when I tried to get her attention she totally ignored me like I wasnt there Poor customer service, they either have false advertisment or they're trying to get rid of the waxes that dont sell and want to tell you that's the only one you can buy. Probably will never go back there, they dont know how to talk to people without sounding like they're annoyed by your questions. read more

I like coming to this store. The staff are attentive and very knowledgeable of their products. They will assist and answer your questions patiently. read more

Worst experience ever! I just came out of Sally Beauty Supply with nothing in my hands. The workers do not know what they are doing and they are definitely rude. I just wanted to buy toner, but no help was offered after asking. read more

SHOP ELSEWHERE. Absolutely THE WORST customer service I've ever been involved in. And that's saying a lot. From the moment of walking in the woman with straight honey brownish hair was simply talking on her cell phone with someone, no welcome, no "how may I help you", NOTHING.. I said out loud to someone I was with "I'll wait till she's off the phone for her to help me" because I had a question about something. Literally after walking around the store twice she finally came over and I told her what I needed etc. The whole time she was hovering and making me feel uncomfortable as if I was going to take something. That was literally the most uncomfortable I've ever felt in a store and she just kept watching me. Oh my goodness I will definitely not be coming back here and this has been the Sally's I've came to for years but I'm making sure I let all my cosmetology girls know to not shop here. HORRIBLE SERVICE, HORRIBLE EMPLOYEE. read more

Ella was so nice! She greeted me the moment I came in the door. I had previously ruined my hair and had been waiting months and months to dye it again. I finally got the courage in time for my vacation. Ella found the perfect color for me with little effort. I was able to match my natural hair at the root and it looks great. Thanks again Ella! read more

Called in before they closed to ask if they had something very specific. When the sales girl said they had it I told her I was on my way. A minute before their closing time the door was already locked and she just gave a stupid smile through the window. Horrible customer service. read more

This is a sorry place for customer service where do you seriously find your employees? Or EMPLOYEE - Since there's always every time I'd come in only one lady who's always on her cell phone talking at the register not helping.SPEND ELSEWHERE read more

Sally Beautify Supply is a great place to get any beauty supply's you need. Yes it is a little pricey but they allow you to bring you dog in and they give your dog a treat. Not many places would do that. I went in to buy conditioner for my dogs hair and the women that helped me was very helpful. She didn't just jump to the most expensive conditioner they had. She explained to me why some conditioners were better then some for dogs. When I was ready to check out I realized they had a military discount. I believe it was 15% but I might be wrong. I know it's not a lot but times are hard and I can use any discount I can get. But all in all my experience was great but like I said it was a little pricey so I have to give it a 4 out of 5 stars. read more

I went to Sally's beauty supply thinking that I'll get great service like usual, but then I walk in to old lady telling me I need identification to go into the store and to purchase my items. All I needed to get was new clippers and razor blades. The old lady told me that it was always a policy but I've been going there for about four years now and I never had my identification checked once so for her to assume that I was using someone else's debit card or I couldn't afford the clippers I wanted was disgusting. The customer service was very disappointing and I do not recommend coming to the store anymore. read more

Staff is all pretty rude. They act like you're bugging them with questions. Speak in Spanish to each other mid transaction. And they act like any coupons you use are coming out of their paycheck. read more

can I give it zero stars?? I will never forget my HORRIBLE experience with DORA earlier this year! She was extremely rude, gave me attitude, and wouldn't want to bring out the item I went in for (she had it in the back but said she didn't want to get it... who says that?) She is EXTREMELY UNPROFESSIONAL. Bitch should find a new job or just keep her rude comments to herself. This incident made me write to Sally's headquarters, but unless she got fired, it makes no difference. read more

Same review as Bridget, the girl before me. I'm pretty sure it was the same lady, Dora, who gave me bad service twice in the same week. She's a short, older lady with curly-ish hair... When I first walked in, she saw me walk to the aisle with the self tanning products and browse around, and when I walked away to another section she went back over to the tanning aisle & was feverishly looking at me then back at the shelf as if I stole something... Then I asked her if they carried eyebrow waxing kits & she went and got one for me- when I started asking her a question about the product she looked at me and said "oh, do you want me to read the label for you?" I was shocked so I walked away... Then she was helping the other salesperson with a problem at the other register, and even as I walked up to her register and stood there for 10 minutes, she didn't even acknowledge me (or the other person waiting behind me). I understand the other lady was having difficulties but there were customers waiting for her service for several minutes. The 2nd time I came back during the same week because I realized I had bought tanning remover, I meant to get tanning extender. I went up to the other girl at the register & said "Can I exchange this? I never even it" Dora wasn't the lady processing my return but she took the original item, opened it, and said "Oh, this has been used." The lady at the register just ignored her and continued on with my return. Dora makes me not want to return to that location- it's so convenient for me (I just moved to the area) but I would rather sacrifice and drive further to avoid her crappy customer service. read more

Best customer service ever! They are so knowledgeable, they are very welcoming. I love there products, I own a barbershop and all my supplies are from that store. I recommend this place! You should check it out. read more

I had the worst customer service at this store. The two girls Carmen & K that were working there messed up with my purchase at the register and after taking ten minutes to fix their mess they refused to let me purchase the items i shopped for saying that it was 9 pm and is had to leave the store even though it was their fault for the delay. They refused a $50 purchase and opened the door and asked me to leave with making fun of me. They need to get fired to learn a lesson on how to treat customers that don't accept this horrible experience. Tx read more

Horrible customer service that skinny tall lady i believe she is the manage will double check on her name soon she is horrible never smiles, great customers, or answer customers questions whatever you ask she will say i dont know like really why are you here then? Please be happy since your job requires you to be friendly with customers not rude and answering. Their questions with tough attitude. Thanks! read more

I am a regular customer at this Sally's & I don't know what that Nancy lady is talking about because I have been helped by both Kay & Carmen & they were wonderful. Always very helpful. read more

I was in there 3days ago and the lady completely ignored me when I asked her a question

Came here a few weeks ago and the man that works there guide me to the right shampoo/conditioner after just recently doing my hair! He is really great!! And my hair feels wonderful! Thank you! read more

Okay if you have read my last review you'll know why I'm EXTREMELY ANGRY . I went in to the Sports arena location yesterday for hair dye . The same hair dye I've been buying under the same promotion. The promotion states if you buy a hair dye you receive any hair care item from the ithrive section as long as it's under 10 for free(which is all of them). Guess what I loved that deal and bought 30 tubes of hair dye from here . So , you see it says buy a hair dye and get whatever free . What has been happening is that they have been charging me 7.99 for the ithrive product and giving me the $6.29 hair dye for free. So you LEGITIMATELY are stealing about 1.80 or so from me and if you average that out with 30 . That's a lot. I was lucky to be informed by Elaine at the sports arena location about the mess she even told me to bring In The receipt to clean up the mess of these dingdongs . Not happy . What makes me even more angry is that they speak Spanish whenever something happens or whenever they ask a question? Why the hell do you have to speak another language . Hire new people here whom speak English and respect costumers . You feel uncomfortable it's as if though they are hiding something . Btw this is just setting yourself up for a lawsuit . The older lady and that new girl whose loud need to go . Both of them in BOTH OCCASIONS have messed up . read more

I accidentally turned my hair orange when trying to frost my hair. The man at this location saved me by telling me exactly what to use and how to use it. After following all of his directions my hair looks gorgeous and no orange insight!! Thank you so much!! read more

Went in for hair dye and the lady working there was really nice and helped me with any questions that I had. They have a large amount of current hair colors and brands. My daughter loves nail polish and they also have a great variety of colors. read more

Today I went to this sallys location with my husband my two sons 9 and 2 yr old, my husband wanted to buy a blow dryer, while he was looking at the blow dryers I went to the hair coloring section and grabed a bottle of hair coloring my 2 yr old was running around so I was talking to him while holding the bottle trying to read the instructions or something I was not letting him run so I was walking behind him still with the bottle in my hands, my husband didnt like anything so I went and put the bottle back from where I took it, when we were about to leave the store these DORA lady ask me DID YOU PUT THE OIL BACK?? at that point I was confused I ask my husband did you grab any oil?, are you talking to me I ask her she said yes DID YOU PUT THE OIL BACK?? she repeated I ask what oil?? she said the one you had in your hands I said "you mean the coloring bottle she said yes at that point I was FURIOUS I said YES I DID! YOU WANT TO COME AND CHECK MY PURSE?? she looked down and said no. I cannot believed she almost accused me or accused me of stealing in front of my kids. Horrible custumer service by these lady. Reading the other reviews looks that I was not the only one being acuse or received bad custumer service from her and just like the others I'll never return to this store again. read more

i have to say i was upset with this sallys a while back . i complained and since then everything has improved . i am recieving very nice attitudes the girls who work here have made a huge improvement in going out of their way to be friendly and helpfull to my needs. read more

I usually shop at this location but never again. There was an older women with short hair and glasses she was so damn rude had a horrible attitude. I asked about the free flat iron deal on the door I was going to buy one but after her rude response I just left. I won't be returning read more