It's been some years since I've dined at this location, and I remember it being as good as expected, but today...TODAY, Kayla (assuming working the hostess stand and answered the phone) made it GREAT and EXTRA SPECIAL. Long story short: I live and work in the DFW area, my 76-year-old mother is the most active 76-year-old I have ever heard of, she was on an outing, called my office 6 times, did not answer when I called back, using Find My Phone I discovered that sweet old lady was HERE. Kayla answered, I gave her the run-down, was able to describe what my mother was wearing b/c she sent me a pic earlier today, Kayla happily surveyed the area and located her! To Saltgrass: Kayla put this only child who is hundreds of miles away at ease, and I just can't ask for better service! read more

Its been one and a half year. I am still upset and sad whenever I thought about it. I had a very disappointing experience at this steakhouse on New Year's Eve (December 31st), which was supposed to be a happy and memorable night. I was waiting in line to be seated, and I was clearly the second person in line. After the first customer was taken to their table, the staff member completely skipped over me and seated the person behind me instead. As an Asian customer, this made me feel singled out and discriminated against. I cannot say for certain what the intention was, but the situation felt extremely disrespectful and gave me the impression of racial bias. What made it even worse was that this happened on New Year's Eve, a time when people are supposed to be celebrating and enjoying themselves. Instead, I left feeling upset and disappointed. I hope the restaurant takes this kind of behavior seriously and improves the way customers are treated in the future. read more

Saltgrass Steak House - Steakhouses Near Me - Houston, Texas

I placed a pickup order at Saltgrass Steak House in Jacinto City (Houston) and chose the early dining menu, which is a great deal. I paid $45 for two meals, and the portions were generous for the price. Ordering ahead was easy, and the takeout server provided awesome customer service--very friendly and helpful, which I really appreciated. The food was a mix of highs and lows. The loaded mashed potatoes were delicious as usual, creamy and flavorful, and definitely the highlight of the meal. Along with the tortilla soup that was also delicious. Unfortunately, there were some major disappointments. The baked potato was hard, burnt, tasted old, and was completely inedible. The chicken fried steak was also burnt and overcooked--the meat inside was rock hard, tasted old, and honestly seemed like it was cooked in old grease, or reheated and sat out for hours, so it couldn't be eaten either. On top of that, the bread was hard as a rock and had to be thrown away. Overall, the pricing, portions, and customer service were great, but the quality of some of the food really missed the mark this time. I hope this was just an off day, because Saltgrass usually does much better. read more

Saltgrass Steak House - Early dining lunch potions Chicken fried steak with loaded mashed potatoes and tortilla soup 6oz steak loaded baked potato - Steakhouses Near Me - Houston, Texas

I enjoy the steaks here for the most part, but today I ordered a chicken fried steak. The meat was a little tough so I wasn't a fan. Staff are always friendly, although this visit, there was a question about the asparagus as a side dish to our entree but apparently it's an up charge, when we asked the waiter, he said he'd remove it, but instead the manager was sent over which wasn't requested, and when we got the bill, it was still on there. Strange way to operate business. Seafood fondue was decent. Always love the fresh bread and butter. read more

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I went here on a Saturday evening with approximately 8-10 people. It was great that they were able to accommodate us without a reservation. The restaurant was nice and clean. The visit started kind of shaky because we were asked for our drink orders but we couldn't find a list of drinks on the menu. I had to ask for the wine list. I also had to ask the waiter his name. Once we got past all of the formalities (lol) this moved in the right direction. The food was amazing. The sirloin steak was seasoned to perfection and very tender. The Brussels were fried and then drizzled with a glaze. I ate them all. The rest of the people in my party loved their food as well. Frankie was our server who did a good job managing our group alone. Wait times were minimum. He was polite and each time someone requested something he got it without hesitation. Overall a good experience. read more

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Saltgrass steakhouse was ok. I have never eaten at Saltgrass before so it was different. I didn't realize the 6 oz steak was this small and the sweet potatoe fries were ok. Service was ok read more

Saltgrass Steak House - I had the 6 oz ribeye and sweet potato fries. - Steakhouses Near Me - Houston, Texas

Saltgrass steakhouse is one of the nicer restaurants in East Houston. I was pleasantly surprised when I noticed they had a flat iron steaks on the menu. Although, a cheaper cut, it's unique and adds variety to the menu. Also, it allows customers to have a wide price range to choose from. The restaurant is one that's similar to other like Texas Roadhouse or potentially Outback Steakhouse. I believe Saltgrass is the better restaurant of the three. Although, Texas Roadhouse probably has better bread. Anyway, I ordered the steak medium rare. It was more like a medium to medium well. It happens, but good Steakhouses usually get the temperatures right. The sweet potato fries were amazing. I would recommend them. The fried shrimp were also tasty. Similar to other restaurants in the same price tier. It's a restaurant that I often come back too. It's not a top Steakhouse or anything, but for the price, it's fair. Expect to spend about $50 per person and basically have a full dining experience. The atmosphere gives me the impression that they were going for a Texas theme. It's a cool vibe. Overall, if you anywhere in East Houston, and want to get a tasty steak, without breaking the bank, try Saltgrass Steakhouse out. I think you will have an enjoyable experience. read more

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Our entire experience was colored by Davin, from his first greeting to our party at the host stand, to bidding us a great night, he demonstrated how to provide outstanding customer service. I called ahead and made a reservation for 6 at 4:30 pm because we had plans and needed to eat quickly and head to our next event. We were immediately seated and within a few minutes our server came and we ordered our drinks. When he returned with the drinks we put in our food order. One person had a salad and I had a soup so those came out within 5-10 minutes of placing our order. And then, the wait began. At the 25 minute mark with no update from our server, I had to rely on Davin, the host to help us get an update. He came to us about 5 minutes later and was apologetic, and said it would be 5 minutes. I waited a few minutes then started the timer on my clock. That countdown expired with only our server telling us it would come soon and Davin returning again to see it wasn't there and letting us know that they had a shift change for the chef which is what threw the kitchen behind. At this point, we're aware there is a manager in the building, and puzzled as to why Davin is bearing the responsibility for our customer experience. We were also told that the delay was because of the brisket tacos. Finally, after about 5 more minutes (so we're at close to 40 mins at this point), we get our food and begin eating. I finished my meal and someone else finished their entrée. At that point, the manager comes over to inquire how our meal was going. She does not introduce herself, asked specifically how our food was and only seemed alarm when she realized two plates were missing and she thought we were still waiting for food. At this point we were over our experience so we gave minimal responses, finished our meals, paid and departed as quickly as possible. I did a survey - the brisket tacos were apparently good, but "worth the wait" is questionable. My chicken fried chicken was standard fare - nothing to write home about but highlights were there wasn't too much breading, and the gravy wasn't lumpy or salty. I also enjoyed my potato soup. I've dined here before during much busier times and not had to wait that long so hopefully this was an anomaly - I shared our experience to give Davin his kudos and help the other team members learn how to treat customers by taking accountability. read more

Saltgrass Steak House - Potato soup - Steakhouses Near Me - Houston, Texas

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The food was great though the waiters were not, I was there with a large group so I didn't want to kill the vibe but one waiter didn't want to serve me cause I wasn't on his side of the table, it took forever to get a drink and then I was overcharged. I would think twice before dining there again! read more

Everything was good and fresh. The waitress was attentive. Our drinks we sweet tea, soda, and a whiskey mixed drink. We will be returning. read more

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Was there 4/4 for my birthday. Fried mushrooms were excellent waitress, not so good. Steaks were over salted. With my blood pressure could not eat it all. The friend buying my dinner had fried dried green beans. That were fried. We ate it. But the kids were playing more than working. I work at a jobs where the kids are uncaring Just letting ya know. Will be back. Waitress told more than once on everything. Wr were saying prayer. And she just walked and interrupted. Just wanted to let ya know read more

Went in for lunch and we were not disappointed. Service was quick and timely. Waitress was very nice and did separate checks for us no problem. We ordered off e lunch menu and we had very large portions. The ribs were more than a half rack and very tender. I couldn't even finish it all. The tenderloin tips comes on a bed of mashed potatoes so going with green beans or a side salad is a must. Overall a good experience. read more

Saltgrass Steak House - Tenderloin tips - Steakhouses Near Me - Houston, Texas

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Make sure you check every time you order a cheese burger for lettuce, tomato, and onion as this place doesn't believe in including that in your order. 2nd time within 3 weeks that I get the order and there's no burger toppings. Other than that the food was great, just disappointed in the lack of awareness when it's busy and they are handling to go orders read more

Terrible service. It wasn't even busy and there was a 15 minute wait. Plenty of empty tables. I would not recommend this place anymore. It's been awhile since we've visited and it has gone downhill terribly. Our waiter sucked. Checked on us maybe 3 times. Asked the server who brought out our food for A1 and never got it. Asked our waiter for tea 3 times before we finally got some. Never left a full carafe at our table. Asked the waiter for more tea and to go boxes which were never brought to us. I had to get up and disturb his conversation with another waiter just standing around for the tea and the to go boxes and still had to wait for him to bring them with our check. The food is good but not worth the service. The ambiance is casual but they did have loud music playing. Way overpriced for the service provide. Will not be returning here that's for sure. Customer service has gone out the window. read more

Saltgrass Steak House - Ribeye - Steakhouses Near Me - Houston, Texas

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My food was really good but my experience is why I gave the stars I did. I went here for restaurant week. They have a really good menu with 4 courses. When we arrived and asked for the menu, the first waitress said she didn't know what I was talking about. A different waitress was assigned to us so we asked again for the restaurant week menu, when she brought it to us she said "Our manager doesn't want us to advertise restaurant week and to only give the menu if the customer asks for it". Why sign up to participate in restaurant week if you're going to keep it a secret from customers? read more

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Date night at Saltgrass (first timers) and we had a wonderful waiter - Kyle. He was phenomenal, attentive and overall a hard worker! Steak was cooked to our liking, loved the bread, just an overall great first experience. We will be back read more

Terrible experience. The Saltgrass on I-10 East served me this burnt up chicken fried steak and suffocated it with gravy as though I would never notice it. Poor service and quality of food are the reasons I stopped patronizing them. I went today only because I had a gift card. The manager made no excuses and the first words out of his mouth were, "That should have never come out of the kitchen." SMH...... But it did! And that's a reflection of you, sir. You should have offered to cover the entire bill, considering your cook has 22 years of experience, according to you. You have now lost a patron permanently! #SaltgrassSteakHouse #steakhouse #burnt #chickenfriedsteak read more

Saltgrass Steak House - Burnt chicken fried steak suffocated in gravy! - Steakhouses Near Me - Houston, Texas

I ordered the 8oz center-cut steak with grilled shrimp, mushrooms & onions, a side of Brussels sprouts, and the house salad. The salad came out first, but I barely ate a third of it -- the leaves were not fresh, with wilted and darkened edges. I didn't complain, partly because I was worried that if I did, my upcoming meal might somehow be compromised (not saying it would've happened but a plausible concern for me). Disappointing, but not worth the risk. I ordered my steak medium, but it arrived nearly well-done. I asked the server to confirm how I had ordered it -- just in case I'd accidentally said "medium-well" (which I used to order ). The server confirmed I had, in fact, ordered medium. I then respectfully asked to have it replaced, as it was clearly overcooked -- my friend, who saw it, agreed. They had also forgotten my mushrooms and onions. Given the situation, I would've expected the remake to be rushed, but it took quite a while. By that point, my friends were nearly done with their meals, so I asked the staff to pack my replacement to-go. They apologized and explained that the kitchen was remaking everything, including the Brussels sprouts, from scratch. It's hard to say whether there was an initial delay (idk if they forgot to restart my order) or if that was genuinely the case. Throughout it all, will credit the staff remaining professional and courteous. When I got home and opened my meal, though, the steak was once again closer to medium-well or well-done -- only slightly better than the first one. I understand that steaks continue to cook while resting, but I've had enough medium steaks at other restaurants to know this wasn't a simple resting issue. The restaurant was about 60% full -- maybe a little more -- and there seemed to be plenty of staff, so I didn't get the impression they were short-handed. Perhaps the chef was new or still gaining experience. Either way, it was a letdown -- both for the cost and for what should have been an enjoyable dining experience. Scale (1-10) Staff: 7-7.5 Food: Steak 4/10; appetizers and sides 8/10 -- but I came for the entrée, not the appetizers. Overall, a disappointing experience in terms of value, time, and enjoyment of the meal. read more

Disappointing experience. We ordered drinks and waited over 20 minutes while the server completely forgot about us--no check-in, no update, nothing. Our appetizer never arrived at all, yet the drinks were literally sitting at the bar the entire time. The lack of attention and basic follow-through from the server ruined the experience. This place seriously needs better service and awareness. read more

Wonderful Happy Hour . The Range Rattlers, Tenderloin Bites, and Queso are good. Drink wise I highly recommend the Tropical Sangria. The bartender was good and food came out hot and did not take long. read more

Saltgrass Steak House - Steakhouses Near Me - Houston, Texas

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Excellent service / food was great. Comfortable atmosphere. Returned the next day and will return soon. read more

Amazing Service, Good Customer service Our Server Alex A was great !!!! We had a very good experience read more

Worst service i've ever had at a Saltgrass. For starters, we weren't greeted until about 7 minutes after we sat down. the server was acting extremely strung out on something. my water glass was dirty, the artichoke dip is also NOT worth $15 it was extremely mid my disabled uncle could've done better. the food was tasting great, but we didn't get any bread without asking for it halfway through our steaks. we didn't even get our salads until we had to ask for them, and they were not cold? like i go to a steakhouse for a cold plate and a cold salad and i can't even get that, nonetheless getting it when im almost done with my steak. after ALL of that, she charged us $140 when our meal was actually $119. not sure if she just charged the wrong ticket or if she added a tip herself? had to get a manager because wtf?? worst service ever. will not be coming back to this bum ass saltgrass. read more

Very good location. Today we had a table of over 20. The staff was very attentive and on top of everything. Our food was good and everything came out quickly. Everyone order was correct. I was impressed with the service because our group was so big. Good job to the staff read more

Saltgrass Steak House - Steakhouses Near Me - Houston, Texas

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Outstanding Managerial Service by Steve Beyond the delicious food, clean environment, and quick, attentive servers, the true standout at this Saltgrass location is the exceptional leadership of Manager Steve. I've visited five times recently--three times last month and twice this month--and every time, Steve is actively on the floor: greeting guests, assisting servers, and even bussing tables when needed. His hands-on approach, professionalism, and commitment to service excellence set the tone for the entire staff. It's clear that his leadership directly impacts the quality of the experience. I gladly drive out of my way to dine at this location because I know the service--under Steve's direction--is worth every mile and every dollar. Managers like him make all the difference. read more

A Father's Day to remember! What started as a last minute reservation, turned into a memorable Father's Day dinner. Friendly staff from the door to the kitchen and a wonderful server to help tie it all together. A special thank you to Damaris for the outstanding service! The food came out exactly as ordered and drinks were never empty. A lively dinner room called for a wonderful evening with my father and sister. read more

Teresa was amazing and trainee Michael! I come here with at least once a week and the service is always great. read more

My parents chose to celebrate their 50th wedding anniversary at this Saltgrass location on Saturday, May 3rd. My stepmother visited in person on April 8th to secure the private area well in advance. However, when my cousins arrived to decorate before the event, they were denied access to the private space, being told that it had been reserved by someone else prior to my stepmother's booking. As a result, we were moved to the public area, and decorating was delayed until 4:20 PM for a 5 PM event. When I arrived and inquired about the situation, I was informed that my stepmother had only been promised a semiprivate area and was required to sign a contract--details that were never communicated to her when she initially secured the room in person with my cousin. To make matters worse, the guests occupying the private area stated they had reserved it in mid-April, well after my stepmother's booking, proving that we had been misled. I asked the manager on duty to contact the general manager to request some form of accommodation, which resulted in appetizers being provided and my parents' meals being covered. Nevertheless, it was extremely disappointing for such a significant milestone to be handled so poorly, with strangers observing an event that should have been intimate. The food was mediocre, and we could have chosen any other venue for the celebration. To have it start in such an unprofessional and incompetent manner was completely unacceptable. read more

Ashley's service was great but I did have to ask her long long the trash on the floor next to our booth would be there after having observed her and several others walk by it. I ordered a medium well ny strip. They brought a bloody raw one. I was very grossed out but let them cook another one. When they brought the second one in 3 minutes I knew it wasn't going to be mwell. In fact it was just as bloody as the first one. The floor mgr asked if I wanted a 3rd try and I declined. This was at 5 pm and they had very few customers at that time. I'm 62; ive been to many steakhouses in my life and have NEVER had to send a steak back to kitchen before. read more

We had no wait when we arrived Monday night, seated right away. Our drink order was taken and we had bread. We ordered an appetizer, and each a meal. Our table had so much on it there was barely space for bread and appetizer. Our food was like warm (steaks included) I ordered shrimp with my meal, it arrived much after my meal. I was nearly done with my steak when my shrimp arrived. The manager removed that charge from our bill. Our waiter was nice, felt very and about the shrimp. I wouldn't pick to go here again. read more

Greeted & seated quickly, excellent service, drinks served promptly, and menu has many wonderful options. Our server was friendly and attentive. Food was good and cooked as ordered. My only issue is the value. For what we paid it is clear that Bidenomics has hit Saltgrass. read more

I was visiting Houston from Seattle and had my first experience at SaltGrass. The customer service provided by the server Michelle was excellent!!! From recommending dining options to her attentiveness to our needs....Michelle was great! She has secured my patronage at SaltGrass when I return. Kudos to this excellent server! read more

Kyle (our waiter) had given great service and was very helpful and polite, he was also pretty fast. In my opinion this one visit to salt grass has been my best one so far! It's been a pretty long time since I've got good service at a steakhouse. secondly, we had no waiting line which was great because I'm a quite impatient person and the food was amazing, although the onions needed a little more flavor I really enjoyed the visit! in total I think this visit has been my best! read more

I had an amazing favor delivery from the Salt Grass in the woodland, Tx. SHENANDOAH, Tx location. Everything was great! The food was perfectly prepared and the delivery was excellent. They were generous and gracious! Thanks again for the hospitality! read more

The food was amazing and the service especially. Our server Alex was very kind and attentive and he answered all our questions. Food was fresh and delicious. My husband and I will definitely be back to see Alex. read more

Awesome service from Liz and Alyssa! It made our visit was amazing! Thanks for all that you do!

Very disappointed with service today. Waiter was rude and took 1 hr to get my food had to do take out my lunch break was over. I was not happy with lunch there. read more

My server Michelle was very attentive, polite and a pleasure to talk to. She made sure we had everything we needed and her attitude was very positive. read more

Alex A was great waiter at your Saltgrass restaurant. The steak and all the sides so good. Cheers to the chef's.

Our server Michael was very courteous and considerate our entire meal! We were very pleased with our dining experience!