Please - if you're going to use this company, verify what you're told. We just moved to the area a year ago, so when our neighbor swore that DM Select Services was the only company to call for our a/c repair (it quit working)- I called. The young lady who answered our call was courteous, friendly and professional. I was very pleased with their ability to get Patrick out to our house the next day. Their service fee seemed reasonable and I felt comfortable with 90% of Patrick's advice. His service seemed thorough and quick. I know just enough about a/c units to have an idea of what was wrong and Patrick confirmed- the system was low on R22 refrigerant (Freon) and the coil for the compressor had gone out. He replaced the parts, but told me that it wouldn't work for long because it was very low on R22 and there was no more R22 available. He explained the history of R22, which I already knew most of, and told me the only option was to replace the entire system. This is where I became nervous because he quoted a price off the top of his head for a new Carrier system. In my profession we say that "the appearance of impropriety is as bad as the impropriety itself. How could he possibly know the exact amount and instantly recall the number? He hadn't even seen the interior unit or duct system, but said it was all inclusive - $9,500 installed inside and out. His next statement made me more concerned as it is frequently used in high pressure tactics. He said that if we decided before June 1, he'd deduct the $500 service charge from the install cost. I asked several questions to explore the issue, but he quickly shut down the questions with the emphasis on how little time I had to decide. He reminded me several times that the current a/c was not repairable due to the R22 issue and that it wouldn't last without R22. He made it clear that R22 hadn't been available for two years. Due to Patrick's statements feeling false to me, I googled it and to my surprise- Freon is available from many suppliers. I was even able to order it myself as long as I ordered it in 2lb containers or less. I was beyond upset and after a few emails received a call from their GM Tim. He danced around the statements for a while before saying that Patrick had told "half truths" about Freon. It is available, but his company chooses not to stock it- although he later acknowledged he has a 25lb can of it in his service truck. He denied that Patrick was trying to sell me a new unit using false statements and again called them half truths that were the result of poor training. Regardless, my 72 yr old neighbor who recommended them was also upset about the "half truths" she was told that made her buy a new a/c. I'm pleased to say I found a different company that is happy to install my Freon for a $90 service call. They can call it half truths all they want, I believe it is called theft by fraud and although I'm not familiar with Virginia laws- in every other state I've lived in this is called Financial Fraud of an Elder in the case of my neighbor. Please be careful- bigger isn't always better. Ps- Tim referred to company as "ARS" which could explain a lot. American Residential Services is a massive corporation out of Memphis, but DM Select claims to be a "small...family owned business" on their website. Something doesn't add up, but that's not for me to decide- I'll refer my neighbor to state criminal investigators to figure out what lies may have been told and if those lies constitute a criminal violation. Update- I found out just how badly they ripped me off when I jumped online to check the parts the installed. One part was under $12 and the other was available for under $30. The technician took less than 15 mins installing both. I believe these people are straight up criminals and you should avoid them at all cost. read more

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I've used DM Select Services twice: once for water heater repair, and once for garbage disposal repair. Both times, they fixed the problems and didn't try to upsell me on replacement. As a landlord who lives thousands of miles away from my property, I really have to rely on the integrity of the repairmen to honestly assess problems and fix them. My tenants were happy with how quickly I was able to schedule repairs and how professional the repairmen were. I don't see myself using any other company for repairs that fall within DM's range of services. read more

Total HVAC system replacement: Ahead of schedule by a week (three weeks schedule wait turned into 2). Listened to my wants and filled all needs. Top shelf products (carrier). Very professional installers that pay attention to detail (best looking HVAC installation I've seen. You can not find better (price, installation and follow up) I know this as I am an HVAC professional with 40 years experience. DM Select keep doing what you do as you are one of the best if not the best. Many thanks read more

I asked DM Select Services to come by and clear a clogged kitchen sink. I'm not 100% incompetent on the plumbing front. I took the trap out to clear it and ran my auger down the main, but it didn't reach far enough to hit the clog. I could go buy a better one, but thought I would call these guys instead. Super glad I did. They definitely took care of me. We thought we got thru the clog but it didn't take. They even came back to make sure that the job was done. Chris was awesome; would definitely use them again. read more

I made an appointment on 8/12/22 for 8/20/22. I verified my appointment on 8/19/22. DM select services advised my appointment was good. On 8/20/22, DM select services called and said they could not come to my appointment because they had a lot of ac emergencies. So, I was disregarded because I made an appointment and emergencies took precedent over me. This is after I confirmed my appointment twice. Also, a manager was supposed to call me but that didn't happen either. This shows that DM select services has no integrity in keeping there word in appointments. This shows a lack of customer service for people that do the right thing in making an appointment. Tried to do zero stars but yelp wouldn't do that. read more

We called DM Select Services to diagnose an A/C unit that was working intermittently. They were quick to respond, came out after hours, and diagnosed the problem. Ultimately we needed a new unit and they were able to get us on the schedule within a few days, which was great. They also provided two portable A/C units for us in the interim time, which was greatly appreciated. Overall we had a good experience with them in this regard. However, the billing situation has been very disorganized. The payment we made for the service call, which is supposed to be deducted from the invoice, wasn't, so I had to call and follow up to get this resolved. THEN I realized that the 20% deposit I made when I made the installation appointment wasn't deducted from the final invoice, so I am now having to deal with that problem. It's Thursday, and the person who can resolve this apparently isn't back until Monday. OK. So, although the repair techs seem to be fine, the administrative and financial part of this business is a mess. Not sure I would do business with them again due to this. It's also taken two phone calls to get them to pick up the portable units that they didn't take when they did the installation. It's like none of the parts of the business speak to each other so now it's my responsibility to deal with all of their loose ends. Four phone calls later, I'm still overcharged almost $2,000 and waiting for someone to call me on Monday to fix this. Not the way I want to do business. What could have been a great experience has turned into a drag because their administrative processes are very poor. read more

Jim, thank you for your feedback. But I also wanted to let you know that your manager, Dan, is very rude to me, saying that I am not the customer that DM select services wants to work with. And then he just hanged the phone on me without letting me say anything. So I called another HVAc company who sent the technician the next day on 7/9. They quickly identified the cause of condensate dripping, which just need to properly insulate the pipes to prevent the condensate dripping. So no need to get the Certificate of Insurance to access the roof at all. Added picture of the receipt I got with their diagnosis and the pictures after the problem is fixed. If Robert is as good as you described, he should have provided the correct diagnosis and fixed the problem when he was here on 7/6. Very disappointed at DM selected services and I have been a loyal customer since 2016. read more

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Told us they would provide emergency service, never called or showed up. When we called back they said they were "overwhelmed"

We are up to $3500 in repair fees on a warranted less than 4 year trane a/c system. Once they solve and 'fix' our issue- it stops working and we are out another $1200. read more

DM Select Services is my go-to HVAC company. It all started with their being very responsive about 4 years ago when my 13 year old gas furnace wasn't operating properly in the middle of a very cold spell in the area; turns out the gas pilot light was dirty, and was a simple fix. The second experience was prompt service to replace an A/C unit a couple of years later, when summer was in full swing. Third call was made about a year later when the 2nd A/C unit gave out and had to be replaced, again when the temps were rising. And the fourth and most recent was when the old gas furnace mentioned previously finally gave out; I went ahead and got both gas furnaces (upper and lower units) replaced to be proactive, at a discounted price. Great technicians, responsiveness, and experience every time. I will continue to call on DM for all my HVAC and plumbing-related needs. read more

I ave an HVAC annual contract with DM Select and have tried to hire them for a plumbing job. The plumbers who arrive seem knowledgeable and friendly, but the office staff is lazy or incompetent. Voice mails and email inquiries are Never returned. I even left a vm to renew my contract -- no return call. An email asking for a quote to repair a toilet got no response (it has been a week since sent). I do not plan to renew with this company. Too bad the skilled personnel are undone by an incompetent business office. read more

PLEASE AVOID THIS COMPANY. The 1 star is there only for appreciating the guy showing earlier than expected. Everything went wrong besides that. I spend $119 for the technician visit and IT WAS a TOTALLY WASTE OF MONEY. The technician was lying and did not know the AC system at all. I am just naming a few: 1. The guys inspected the system and stated the blower motor is the cause of the failure (which is true); however, the technician says because this is a high-end model, so changing the motor will be very DIFFICULT ~while later I discovered that only two screws are needed to be removed the blower motor. 2. The quote is extremely unreasonable high (quote at $1950), while later I discovered the motor only cost at most $300, and the workload is about a half-hour; so basically the technician was asking for $1750 for half hour workload. 3. The technician did not even inspect the capacitor of the motor, and wanted to replace the entire unit (for $9900+). After I asked him why he does not inspect the capacitor, he states that this unit does not have one, which is not true, and another lying behavior. 4. The technician was pushing to a deal and saying there is only 1 motor available, which is AGAIN not true. I found many availabilities online on different websites and warehouses. And at the end, the technician left the house with not even plugging my outdoor AC unit switchback. There are more than what I have mentioned that went absolute wrong and I don't understand why this company gets 4+star on yelp. BE AWARE! read more

Swift and great service! Our HVAC system died after about 8 years (installed by a different company) and the Freon used for it was no longer produced. I was given several different options to fix/replace our system and decided to go with the 10 year warranty / 10 year service plan. Andrew was very quick to respond and go over everything with me prior to Bean and Alex's arrival the next day. When Bean and Alex worked, they were great at explaining everything and managed not to trample on our garden (big bonus) despite needing to bring in a big HVAC unit across the garden. They worked professionally, quickly, and upon completing the job; cleaned. I highly recommend and will definitely be using DM when installing our next unit! read more

Amazing Service I was a bit flustered because I had to get a second COVID-19 shot today. Thought I was having a regular maintenance check, Had no idea I had problems with the Air Conditioner that would definitely been a problem as the warm weather approaches. Jeremy Allen and Tyrone Mccuistion are a great team. They could tell I was about to never call DM Select again. They were very thoughtful and professional and reassured me and explained what was happening to my Air Conditioner. I am thankful that they came because I could tell they were concerned about my budget and knowing it is really hard out here. They are the kind of guys you would invite for dinner read more

The heating system crashed down. I called them on a Sunday evening, someone took my information and told me that the main office will get back to me asap. An hour and a half later, a nice lady called me back, took notes of the problem and promptly scheduled me for a free check up on the next day. Rich showed up on time the next day, checked the system, took notes, gave me quotes and options to choose from. The minute I chose one of the options he gave me, he told me he can come in tomorrow with his crew to change the old heating system and set up the new one. The next day they showed up on time, 8:00 AM sharp. They started working right away. Took the old system out, set it up, and tested it and left the place clean as if nothing happened. I love how their team works! I called several other places and freelancers who gave me appointments and never showed up and others who tried to charge more money for the same system and specifications that DM Select offered me. Don't waste your time making further calls and waiting for quotes. They'll give you the best quote without any hidden fees, they'll get the job done, and they'll show up on time. read more

Responsive, very organize and works cleanly. We needed our upstairs 20 year old unit replaced. Alex and his crew came 10 minutes early, asked a few questions and began work. They protected the floors and wore shoe covers while inside the house. The install was a few hours and they worked quietly. Finally have the AC running again just in time for the summer heat. Great work and highly recommended. read more

I'm specifically writing this review for Nick Bennett, our assigned DM Select service technician. He showed up same-day (around dinnertime, no less) and diagnosed our broken AC unit in the middle of summer. We had told him that our newborn wasn't doing well in the heat, and he totally understood how important that was, and worked very quickly to fix the problem. Additionally, until he could get the parts to fix the issue, he came back THE VERY NEXT DAY with two portable air-conditioning units, as he didn't want the baby to be in a hot house. He was incredibly understanding, a consummate professional, and I never had an issue reaching him on the phone when we had questions. Cannot recommend him enough--if you call DM Select, seriously ask for Nick. He'll get you squared away and do everything he can to fix the problem. read more

One of the owners (Jim) called me to discuss why I was unhappy with the service. After I told him what was wrong, he asked for time to look into it. Jim called me today and said they had misread the technician's time card, and that they would be making an adjustment to our bill. I appreciated their desire to correct a mistake and am very happy with the service. read more

Our heat pump/AC and furnace quit unexpectedly right before Thanksgiving. DM Select Services was the first ones available to come out and have us a quote to replace both. After calling around for a few quotes DM Select Services came in at the lowest price by a few thousand so we had them come out. In July our AC quit working on the hottest day of the year, so I called them up after hours and they were able to come out the next day. The service tech was able to immediately diagnose and solve the problem all at no charge to us as it falls within the 10 year warranty. Great company, I highly recommend. read more

Prompt service when our toilet clogged. Also did a far better job of repairing a leaky toilet than another plumber we used. Dave was personable and very competent. The only reason I am not giving five stars is that I thought the price for the toilet repairs a bit high. We also have a contract for HVAC inspection with this company and they already have scheduled our fall inspection. We have no reason to consider a different company for our plumbing and HVAC needs. read more

I've used them for HVAC and plumbing. They always treat me right. Fair pricing, on time, very polite, leave everything clean, get the job done. Very happy with their service. read more

Waste of time. Won't service a new mini split "due to company policy." I guess it makes you wonder what they do service!

To be honest, I found a water leak in my house and jumped on yelp and started calling any company I could find. Since it was after hours no one would send someone out to my home. But then I called DM Select and one of their techs called me back within minutes. He came by the house and we diagnosed the issue as a leaky HVAC system. Not the best news but now I know. Demo team came out a few days later and ripped up my damaged floor and I discovered that the water was still coming into my apt even after we shut off the water in my unit. I called DM Select and they sent the tech back to my place and found the source of the water, which was not the HVAC unit. Ended up being a hidden drain underneath my HVAC. In short DM Select did not overcharge me or trick me into buying the unit when clearly I didn't need it. They are available for any emergency you might run into and their staff is very knowledgeable and friendly. They are my new go-to company for anything HVAC or plumbing related. Thanks DM Select read more

DM Select has always provided great service to us. Previously, DM Select replaced our aging HVAC system. More recently, DM Select provided a shower repair. They could have made a significant repair that would have cost us a lot of money. Instead, DM Select provided us with a supplemental diagnostic that determined a much simpler and inexpensive repair was all that was needed, at a quarter of the original price. Great work Tommy Davis and David Dengler! read more

Last weekend our heat stopped working due to a bad thermostat and 20+ year old system. After I checked all the breakers and all the trouble shooting that I knew of it was time to call for some help. I called two well known companies and DM Select and DM was the only company that had a reliable call back system and or answered the phone. Jamie came out and promptly and fixed our system due to a wire that i miss connected on the new thermostat. System then failed again during the night so Jamie came out again and concluded that more then likely our control board on the air handler was on its way out. He gave me a couple of quotes for a new system on my request and we picked one that I thought best fit our needs and budget with no pressure from DM Services.The heat pump unite was on back order but they went and picked up the unit and it was ready the next day to get installed. The installers Shawn and Johnathan were highly competent and did a very clean and professional job on our system. They seamed very interested in doing quality work and to me it showed in the install so we are very pleased. Also, a hot 120v line was made into a convenient outlet for us as it was originally on a old air quality unite that was long ago obsolete. Entire job only took 8 hrs. Thanks again for the good clean work and fair price for our system. read more

Select installed a brand new heat pump in my basement in 2011, and about a year later it began to make a terrible noise, and would not heat the basement. Select sent out a guy to figure out what was going wrong, and the guy immediately tried to sell me a brand new unit. I told him that his company just installed this unit a year ago. The tech insisted, that I needed to buy a new one, and that I had no warranty. I called the owner, and he sent another (more experienced) tech out, and said that my warranty would cover the charge. $500 later, I was told that my unit needed to be recharged with freon. Funny how the company went from telling me I needed a new $5k system to needing "free" repair, and finally charging me $500. All on a system they sold and installed a year prior. 9 months later, the system began failing again. So I called again. Select said it would be $85 to "look" at my system. I protested saying that the same thing happened less than 10 months ago, and I don't think they did the job right. I was told that they will not charge me again. Sure enough, $285 later they said that I needed my freon to be charged. Aggravated now, I asked why they didn't fix the problem the first time, and why am I being charged again for an apparent leak that they missed/failed to fix 9 months ago? Jim told me that they don't warranty leaks. Not only that, but they still have not found the leak. Only when I insisted that they find the where the leak is, did they offer to drain my system, fill it with helium (to find the leak), and then recharge the system with freon again. All without disclosing the cost of this service. I never fault anyone for trying to make an honest living. However, this company is in the business of taking advantage of people, and milking them, all while not standing by their own work. If you consider yourself an honest hardworking person, who values an honest hardworking company who deserve your business, I sincerely recommend taking your business to a more deserving company. read more

Update, took the word that the second fix corrected leak in air handler by Select. Did repair to water damaged ceiling myself after tech said all is good. Now 9 months later same problem with air handler leak, with major damage to ceiling again from water from air handler. Drip pan had standing water and new line installed was leaking at joint when I went up to see what was going on again. So mad that the repair was not done right on second service appt. Called Select and President of Select called me back and will have tech come out tomorrow on July 3rd to check again. Will post update after what i hope is final fix. Tech came out as promised, and assessment was low on freon so coils inside air handler would freeze and not drain correctly. Paid to get freon added to unit plus service call fee, which I don't feel is fair since the 1st and 2nd repairs were not done right or right assessment to find cause was not determined until today. Hope this is it, but told unit from1998 is old and to consider buying new unit. Fix could be a few months or last till next summer. I don't feel like a valued customer after spending over $800 with Select. Makes me wonder why I would consider Select for future business based on my experience. read more

I was contacted by the owner of the company who said he looked into the situation, had a discussion with Brian, and graciously offered to rectify the situation. He really went above and beyond to sympathize with me about what happened and fix it. read more

DM Select Services - This is the puncture in the condenser coil. DM told me it could not be repaired; they were wrong. - Plumbing Near Me - Burke, Virginia

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Very impressed with DM Select. First impressions are important and the friendly receptionist answered the phone right away, and she had a technician to my place within a day or two. After getting several quotes on a new HVAC, I did choose to use DM. They arrived at the exact time scheduled and did a fantastic job with the installation. I will definitely use DM Select for any other service they offer. read more

Careless techs more interested in upselling than responsibly, carefully carrying out the service they're actually there for. And two weeks plus waiting on a call back for plumbing services - DM Select clearly doesn't want or need to maintain clients they've had for years. read more

Our central air system, going on 20 years old, decided to give up the ghost on one of the hottest days this summer. DM Select had a technician out that morning. Dave tried his best to get the system going, but a power surge had killed it. Like many other manufacturing facilities, air conditioner manufacturers had closed for COVID and had a long backlog. DM Select managed to find us a suitable Carrier system and get it installed a few days later. They also discouraged us from "upgrading" to a higher-capacity system. It's such a pleasure these days not to be upsold! Like the previous visit, the techs wore shoe coverings and masks while installing our new system, again on a very hot day. It's nice and cool in our house again. Thank you Dan, Dave, and everyone at DM Select for your attentive and extremely prompt service! read more

Do not use DM Select in Burke. Dishonest, unreliable and simply out to take your money. They told me my supplementary heat pump system was a total loss and needed to be replaced for $12,000. I got another company to look at it. I have a Freon leak and the system just needed to be charged. Dave is a bad guy who is really a problem for unsuspecting consumers. Stay away. read more

These guys came out to service my HVAC, ended up unhooking the overflow prevention switch, and my attic puked water into the main and top levels of my house. I called their "emergency services" line and after 3 calls was told "we can't help you tonight, call back tomorrow" read more

I used DM Select Services to replace my water heater (after dealing with the headache of a home warranty company for 2 weeks with no hot water). DM Select Services came to provide an estimate within the hour and were able to replace my water heater that same afternoon. They did a great job, were safe, picked up my old water heater a week later, and came to dial the water heater down after I called. They're great. I highly recommend this business! read more

I tried DMSS for the first time and received fantastic plumbing service at a great price. Jeff Hood is a top notch pro and I will make sure I call him and his team first for HVAC or plumbing. read more

Called DM Select based on Yelp reviews and i was impressed with the service, advice and professionalism of the DM Technician Cody Ragan. He went over and above on the service tune up I ordered on my Heat Pump. Cody made some sound suggestions and gave me some great pointers on maintaining our Heat Pump and Air Cleaner. read more

I setup an appointment for a duct work quote with Tina (I think?) for the next day between 0800 and 0830. She said she would call me in the morning to confirm who would be coming out, but I never received a call. I called at about 0845 because no one had shown up. The woman I spoke with asked Tina in the background if she called me this morning, came back on the line, and told me the person was in traffic and would be here in 30-45 minutes. My response was, "wow, that's a while. I guess I'll continue to wait." She quickly something to the effect of "ok" or "that's fine" and hung up. Joshua and Sergio pulled in my driveway at 0918. Nice guys, they seemed knowledgeable, they wrote me a proposal on the spot, and said they could do the work as soon as I was ready. I'll revise this review if I decide to use them for the work. read more

I have referred Select Heating and Cooling to several neighbors and friends. I have received nothing but positive feedback. Everyone who has used them told me not only were their prices the most competitive, but more importantly, the service was excellent!! The team at select is professional and extremely knowledgeable!! read more

I want to commend Patrick Moran for his professionalism and courtesy. He went above and beyond in rectifying our issues and I highly recommend him. He is an asset to your company and a pleasure to work with. Thank you Patrick! read more

I often come across companies -big & small- who make mistakes, but never in my life have I come across a company so adamant on resolving them. After an error in pricing was made, the owner personally reached out to me to acknowledge the mistake and went above and beyond to remedy the issue. No hassles... no haggling... no nitpicking... just resolve! It's situations like this that give me hope for the smaller companies operating amidst a world full of large corporate giants. I look forward to working with DM Select in a month or so to get estimates for replacing my HVAC system. The tech that conducted the temporary repair was very knowledgeable and personable, and the owner left me in good confidence that I can recommend this company to folks around the neighborhood in similar need of HVAC work. Well done. read more