Hands down and without reservation an OUTSTANDING experience!…read more My 1999 SAAB badly needed brakes and tires. As a "victim of the economic downturn", I had precious little to spend on the repairs. I headed to A&E hoping for the best. Fifteen minutes after dropping off the car, Ali phoned to advise me they found more wrong than I had hoped. I returned to the shop where he showed me why all four wheels actually needed work. While the original estimate was fair, reasonable, and well below what I would have expected to pay, Ali understood my dilemma, and presented me with a safe, helpful, and very generous alternative. I returned to the shop at closing time and got into conversation with Ali that went far longer than I think either of us would have expected. He has shown me a depth of character and personal integrity, I find extremely rare. And, I was a first time customer with no previous contact. One week after the repairs, the car is running great and I suspect they might have done one or two additional "quick-fixes" that I wasn't charged for, or even made aware of. I will most definitely continue bringing my car to A&E and have already started sending friends there. THANK YOU ALI !

Same situation with Vald. Driving with Lyft I had my vehicle inspected…read more Several months later my Hyndai Azera was having problems with the ignition switch. I went on youtube and sent Ramses the video describing it was the ignition switch rather than the starter motor. I said to him 'are you 100% sure it's only the starter motor'? His response was'yes'. Then he had my vehicle towed to Hyndai in Colma and they verified it was indeed the ignition switch. I never was billed for the starter motor Ramses installed, nor the towing that he paid for. I never heard back from him regarding his incorrect diagnosis.

I honestly had the worst experience here . I was recommended by someone and they mentioned I can do…read morea payment plan so I said hey why not . Drop my car off he breaks my wheel bearing then charges me for it . Comes up with crazy prices $950 for breaks and rotors and the wheel bearing he broke. I've have 10 Diff cars never have I paid that much for breaks and rotors . To me that's outrageous then he said $850 so you really are just making up prices . I begged him not to leave my car over night and to fix the wheel bearing and we will worry about breaks tomorrow. Nope so I had to leave my car in Richmond over night . The next day comes and hours go by I finally get my car he only ends up doing the back . He tells me my car is shaking bad bc of my bad tires . Well 2 days ago before I brought my car my car was driving smooth as a babies bottom. Literally no issues . Get it back and it's a lil bumpy but I get 5 min from my job and it's unbearable. Shaking so bad I had to pull over in an unsafe location on Hwy4 . I get out and my front driver side lug nuts are completely loose . He sends two men out 30+ min later (at this point my job calls me off) they get there and they tighten them but I can tell something was still wrong , I'm still in a unsafe location so I don't look. Then I get back on road and my engine light comes on. Mind you my car was in perfect condition before brining here . I called him and sent pics of my engine he refused to look at it after I told him I did not want to leave my car there overnight. So anyway then a day or 2 later it's back shaking bad, I get out and look and my whole front driver side lug nut is missing broke in half . So when I had the concern something was wrong when the two guys came to fix my tire I was right, they broke my lug nut and did not say anything to me about it. Then I called him and he was trying to give me the hardest time about it when he was the only person working on my car and he already stripped my first lug not on my back passenger tire . To say the least I'm glad he did the payment arrangement because I will never be going back and he will not be getting a full payment from me . I paid $200 and with the work I received and the amount of backlash I got for his shi* work . I think we are even . Plus I'm not paying $150 for a wheel bearing you broke. I just got that tire changed a week before this and they got the tire off perfectly fine . To say the least I had the WORST experience I've ever had at a car shop

I found this used car dealership through my sister that recently purchased a car from. I was also…read morelooking for a new car to replace my older one that had other issues. Kumar was very helpful and very respectful when I arrived, he did not rush me and gave me the time I needed to look at the cars. He also let me test drive it by myself which I thought was pretty cool. The prices and taxes were a little high but I picked a very nice and reliable car. I love my new car and it runs great. This dealership gives warranties on all of his cars and takes value at making sure your car is well taken care of. If there is any issues , he takes responsibility and fixes whatever needs to be fixed. I Definitely recommend this dealership!

Went to Brentwood for a couples massage with my lady, it happened to be the day my AC started…read moreblowing Hot air... in 105 degree heat!!! I called a couple local places, and One Stop quoted me the best price, and charged by the pound on freon when other places in town charged a flat rate of TRIPLE what I paid at one stop. We arrived, and talked to Chad and I went in to do Paperwork as Chad harmlessly flirted with my fiance (I understand Chad Shes GORGEOUS) We headed next door to an Air Conditioned Mexican food place, came back and the car was done. Chad told me, that JUST IN CASE there was a leak, he put some dye in the system! Went to go pay and I dont know how it came up, but the nice lady inside alluded to having some native artifacts.... I checked them out but didnt get any... All in all... Great experience! Glad we found them! Would recommend! Also.... a HUGE THANK YOU!!!!!!

I normally don't do reviews. However I have to share my experience with One Stop Auto Service…read morelocated in Brentwood, California.  I had the absolute best customer service ever.  I had a family emergency on a Friday evening prior to a holiday weekend.  I called several shops and Noone was able to help me until Monday.  I was about to give up but I made one more last call and it was to One Stop Auto Service. After explaining my situation with what my vehicle was doing they seemed very happy to help me. They squeezed me in at the very end of the day, diagnosed my car and I authorized the work and shortly was on the road to my family.  The mechanic was very knowledgeable and explained in full detail so that I understood. Ashley, the office administrator was my 1st contact when I called and she made me feel important and was eager to help. The service from my 1st call to the office and then mechanic of my car was 110% Above and beyond my expectations.  I recommend them over any other shop. Call them and you will see, you will end up making them your One Stop Only Shop Go To Mechanic knowing you are receiving the most excellent top knotch service and skills from a highly experienced mechanic.

Honesty and value of work . I've been going to Gustavo (GV automotive ) since 2021, I didn't know…read morehe moved to 603 S. 8th Street, Richmond. Last time I was on his old shop was 2023, I sold my 18 year old truck that he fixed and maintained. Keep up the excellent work. I brought my daughter's 2017 Subaru Legacy yesterday, for tune up and oil change . Thank you Gustavo.

Even with language barriers, received exceptional service. Have had my brakes serviced and battery…read morereplacement.

Ok so I tried to use David several times.. He came to my house the first time and completed my…read morebrake job incredible.. He was on time and about the same price as a shop to complete the job, but the convenience of being at home and not waiting in a shop made him more appealing. While he had the wheels off we discussed installing the shocks and struts for my truck. There were full size struts in the front and shocks in the rear. I made an appointment 2 weeks later to install the struts and shocks. David came to my house but did not have a compression spring to install the struts. He said he was going to get some tools and come back. I said ok no problem. He never showed back up at my house. I had to work that afternoon and his assistant said they would come to my job and do them. They had to go pick up the compressor needed and would be at my job. 2 hours later they never showed up. I texted saying that Its safe to assume you are not coming back out tonight. The next day I got a text message apologizing for the mix up and they wanted to do the job. I said Ok Im at work but have money on me its not a problem. My truck is just sitting there. I told them exactly where I was located and they said they were there. I went outside and nobody was there. I texted and call several times but had no response. i finally get a response saying that we were there but you weren't so we left. If the job was too big for David to do I wish he would have been honest up front and said that he could not complete the job. If he didn't want to do the job he could have said that as well. Instead I felt like I was dragged around when I could have found someone else to do the job. So no I won't recommend him for anything other than a simple brake service, and even then I might shop around for a cheaper price.

David is a truly gifted mechanic. Not only is he a great listener - he provides no nonsense…read morerecommendations. After he initially quoted me a price to do my valve adjustment and install a new vacuum advance - he finished ahead of time and reduced his fee! This guy is really out to make an honest buck with integrity. I highly recommend calling this guy before calling a shop - he guarantees his work. He is old school.

This place is a complete joke. Bobby is completely unprofessional. I was to have someone come at 4…read morethen 6 then so on and so forth. Late at night he wanted to come at 10:30p.m . first off would you actually show ? And second thats very late. I'm appaled at the customer service. So incredibly rude and unprofessional. I couldnt get a single word in over the phone . I cannot beleive it. GOODLUCK ever getting someone out to your car. Completley stunned at how rude this was. I cant speak for any other driver . but this gentleman is not professional. I kept getting texts about how he wasnt unprofessional and how he shouldnt just been allowed to come at 10:30 pm and that sorry I have kids and how I'm not a customer. I can't. Just wow

I called for a a tow. The girl didn't give me an ETA. Called back 40 min later and the guy who…read moreanswered ( without getting any of my info ) stated the driver "should be on his way" I asked him can you double check ? He says " well I don't have any of your information " ( and still never looked it up) so asked if he can call the driver he says "well no, if he's driving he can't answer " super unhelpful. Never asked who I was , offered no help at all. Still have gotten no call an hour later . They have my contact information and still no eta nothing .

Wow! This place is really knowledgeable and seems to be very transparent about services…read more I have brought by truck in here for service a few times now and have been happy with the provided repairs. I think it's important to note that a few times I need my truck back and they did their best to turn around the service quickly when they could. 10/10 recommend

The guy that I spoke to in front of the shop was very nice. Seems like an honest shop. I will be…read moretaking the car back. Prolly a few times bec it's an old girl and needs some TLC.

So I know how these guys get a bad shake from Yelp and it's a little shady. I'd actually like to…read moreset the record straight, from my point of view. Yeah, they do pull some gray business to save you money on insurance claims and they actually saved me about $1000 doing it. That said, the only two insurance companies they will work with to save you money on that level are USAA and Farmer's - because they pay up without trying to haggle on the back end. After rear-ending a very bad driver with my Saab in June of 2009, the aforementioned tow truck driver ran me down to Major Auto Body and I can tell you when I read these reviews I flipped the F out and micro-managed the crap out of the whole process. That proved to be wholly unnecessary. Joe over at Major took great care of my Saab. I got two new tires (my choice of brand), a new compressor, and a new front end for dramatically less than I expected to pay elsewhere. I have since recommended two friends to Major Auto Body and am bringing a third one down in about an hour to have her scraped door fixed for $300-$400 less than the "other guys" are quoting her around town. Oh and Yelp - if this positive review disappears, I'm taking screenshots. Please leave it in place.

Great place- great people- great service- great result- great pricing…read more I have a 2005 silverado and got in a bad accident leaving it sitting on 3 wheels with much body damage and originally took it to another place- got the bid/list of damages then faxed it to them to compare the cost of the job and gave me a wayyyyyyyy better price, saved me $$$$ (a few thousand) and did a great job! Truck runs and looks like it was brand new. As far as customer service goes- Great job guys and thanks for the friendly/great service... Not sure why there are any bad reviews for this auto body shop... These guys made me feel like family and took great care of me. Would come here again as my first choice of auto repair hands down. 10/10 overall expirence In response to some of the other yelp comments- these guys are professionals when it comes to customer service and being objective to get the job done right- at the right price. They are good honest people providing a highly competent service at a competitive price.