I honestly had the worst experience here . I was recommended by someone and they mentioned I can do…read morea payment plan so I said hey why not . Drop my car off he breaks my wheel bearing then charges me for it . Comes up with crazy prices $950 for breaks and rotors and the wheel bearing he broke. I've have 10 Diff cars never have I paid that much for breaks and rotors . To me that's outrageous then he said $850 so you really are just making up prices . I begged him not to leave my car over night and to fix the wheel bearing and we will worry about breaks tomorrow. Nope so I had to leave my car in Richmond over night . The next day comes and hours go by I finally get my car he only ends up doing the back . He tells me my car is shaking bad bc of my bad tires . Well 2 days ago before I brought my car my car was driving smooth as a babies bottom. Literally no issues . Get it back and it's a lil bumpy but I get 5 min from my job and it's unbearable. Shaking so bad I had to pull over in an unsafe location on Hwy4 . I get out and my front driver side lug nuts are completely loose . He sends two men out 30+ min later (at this point my job calls me off) they get there and they tighten them but I can tell something was still wrong , I'm still in a unsafe location so I don't look. Then I get back on road and my engine light comes on. Mind you my car was in perfect condition before brining here . I called him and sent pics of my engine he refused to look at it after I told him I did not want to leave my car there overnight. So anyway then a day or 2 later it's back shaking bad, I get out and look and my whole front driver side lug nut is missing broke in half . So when I had the concern something was wrong when the two guys came to fix my tire I was right, they broke my lug nut and did not say anything to me about it. Then I called him and he was trying to give me the hardest time about it when he was the only person working on my car and he already stripped my first lug not on my back passenger tire . To say the least I'm glad he did the payment arrangement because I will never be going back and he will not be getting a full payment from me . I paid $200 and with the work I received and the amount of backlash I got for his shi* work . I think we are even . Plus I'm not paying $150 for a wheel bearing you broke. I just got that tire changed a week before this and they got the tire off perfectly fine . To say the least I had the WORST experience I've ever had at a car shop

I found this used car dealership through my sister that recently purchased a car from. I was also…read morelooking for a new car to replace my older one that had other issues. Kumar was very helpful and very respectful when I arrived, he did not rush me and gave me the time I needed to look at the cars. He also let me test drive it by myself which I thought was pretty cool. The prices and taxes were a little high but I picked a very nice and reliable car. I love my new car and it runs great. This dealership gives warranties on all of his cars and takes value at making sure your car is well taken care of. If there is any issues , he takes responsibility and fixes whatever needs to be fixed. I Definitely recommend this dealership!

The guy that I spoke to in front of the shop was very nice. Seems like an honest shop. I will be…read moretaking the car back. Prolly a few times bec it's an old girl and needs some TLC.

Wow! This place is really knowledgeable and seems to be very transparent about services…read more I have brought by truck in here for service a few times now and have been happy with the provided repairs. I think it's important to note that a few times I need my truck back and they did their best to turn around the service quickly when they could. 10/10 recommend

Needed something replaced on my 2010 Scion xB; I got in touch with a local dealer in my area and…read morewas quoted $100 just for a diagnostic and then they'd provide a service quote for what work needed to be done. I already knew that I needed my serpentine belt changed due to it still being the OEM belt from when I first bought my car. After looking around, I came across Neoworks and made contact. A huge shout out to the team at Neoworks for the great service! I needed my serpentine belt replaced, and they handled it efficiently and with great communication. It's hard to find an honest, family-run shop like this. The whole process from quote to service was seamless. The owner is clearly very experienced, pricing was transparent and explained quite thoroughly and the turnaround time was very impressive. I'll definitely be back for future maintenance so if you're looking for reliable auto repair in El Sobrante or the East Bay, go to Neoworks. Truly a 5-star experience!

Very nice guy...but my experience was fusterating & very stressful…read more I came in for an oil change & maintenance light would not turn off. Had no issues with my car...running smooth and just an oil change and diagnosis reading...once all the work was done, he didn't seem to remember why my car was here & he drained the battery on my car w the reading and couldn't figure out how to use the diagnostic reader & we both had to look. My car was making weird sounds and so much vibrations it was scary. He couldn't show me what was the reason because the battery was shot. He couldn't get the reader...I said the reader says - low battery I had to pay half the battery LOL I had to ask several times for proof what was done. Spent almost 5 to 6 hours there and then had to pick up next day..my fiancé went and he still had to ask for final paperwork. Disappointed wanted to like this place...highly do research and don't always follow good reviews...this was a horrible stressing experience

I've been coming here for years. They are fast, reasonable and reliable and more importantly, I…read moretrust them.

Needed a tow. Very fast response. Nice people at this shop. I wouldn't hesitate to call them again,…read moreif needed.Thanks!

Same situation with Vald. Driving with Lyft I had my vehicle inspected…read more Several months later my Hyndai Azera was having problems with the ignition switch. I went on youtube and sent Ramses the video describing it was the ignition switch rather than the starter motor. I said to him 'are you 100% sure it's only the starter motor'? His response was'yes'. Then he had my vehicle towed to Hyndai in Colma and they verified it was indeed the ignition switch. I never was billed for the starter motor Ramses installed, nor the towing that he paid for. I never heard back from him regarding his incorrect diagnosis.

Lyft recommended them for a vehicle inspection. I showed up at 10:30 am they were closed. Even…read morethough their hours are 8 am to 5 pm. I gave them a call and a mechanic said he'll be there in 30 minutes, I came back 45 minutes later the business is still close. Frustrating and a waste of time. If you want to waste your time come check this place out!

I am very disappointed. Called AAA because my car wouldn't start. Ellison Towing brought me a…read morebattery but was unable to install it. Next day went to the mechanic came to look at my car he said it is the starter not the battery. Ellison Towing allowed me to return their unused battery to get $260 back. Drove to their offices with the battery and when I asked for my old battery back. The man that works there said there's 200 batteries back there and he's not gonna go through them for me. So that leaves short a battery & still needing repair & a new starter. Thanks a lot. I don't have work right now. You should be so lucky that you are considered "Essential." Must be super busy if you can't bother to help a customer out.

Prompt service and a pleasant driver that jiggled my starter so I could drive it to the dealer for…read morerepair. He was right I needed a new starter. They are the contracted company for Farmers Ins.

No need to worry , he will come to you and get the job done Book with him & he will definitely not…read moredisappoint He always leaves my car spotless , despite the mess my 3 kids leave

I had my car detailed here and I couldn't be happier with the results. From start to finish, the…read moreservice was professional, friendly, and thorough. My car looks better than the day I drove it off the lot--inside and out, every detail was spotless. He really went above and beyond, paying attention to all the little things most people overlook. What impressed me most was the care he took with my vehicle and the quality of the products they used. The paint has a beautiful shine, the interior feels fresh and clean, and even the hard-to-reach areas look brand new. If you're looking for top-notch detailing with excellent customer service, I highly recommend this place. I'll definitely be coming back and sending friends his way!

My car is my baby…read more I needed to graduate to a mechanic once my warranty period passed. So, of course I asked my man. His recommendation? Automotive Technicians. Their reputation is stellar. These guys are the guys that take care of a lot of state government vehicles. If it's good enough for them, it's good enough for me. No, there aren't many reviews. But they're all 5 stars. And w my man coming here professionally & personally for so many years, I didn't think twice. He introduced me to Henry & Larry. They're extremely knowledgable & personable. They've now worked on my baby twice. I dropped her off & picked her up either the same day or on the next day, depending on what was being done. They were professional & thorough. Any questions I had were answered. Any concerns I had were addressed & handled. Auto Tech doesn't advertise. It's all word of mouth. The best. 5 stars.

I loved this place! So sad to see it gone. Does anyone know where Henry Lau started working after…read morethey closed shop? I'd love to continue to take my car to him.