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    San Diego Jacuzzi Transport

    4.9 (121 reviews)
    Closed • 7:00 am - 5:00 pm

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    Response time

    4 hours

    Response rate

    100%

    Services - San Diego Jacuzzi Transport

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    Recommended Reviews - San Diego Jacuzzi Transport

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    Reviews With Photos

    Bannister B.

    Excellent personal service and right on time. A well deserved 5 Star review this service is second to none. Highly recommended A++. Very personable, tons of excellent advice, you can just tell they care. Thank you so much for moving our new hot tub and for taking the time to explain the basics. Thank you so much!

    Guys hard at work moving the hot tub out of the vault
    Essie K.

    Due to some unfortunate events, we needed our hot tub out of it's cement vault under the ground and we needed it done as soon as possible. I found Tim and his crew through Yelp and thank God! Want great customer service? Look no further. Tim immediately picked up the phone when I called and booked me for an appointment a few days later. He also picked up my other follow up calls unlike other companies where all I reached was their voicemail. In person, Tim is super friendly, professional and positive. Our job ended up being much harder than he anticipated but with some brainstorming, persistence, and patience, they were able to get it out of the vault! He even showed up early because the traffic was good. Now we have to decide what to do with our hot tub but if I ever need it moved again, I will be calling Tim in a heart beat!

    Tim and his partner showing up with my new-used hot tub!
    Todd F.

    Tim is the man! Very professional and extremely helpful, not only with regard to helping me find the right used spa, but to pick-up and move the spa once I found it. Tim and his partner met me out in Carmel Valley to look at a spa, he opened it up, tested all the bells and whistles and told me what the fair buying price would be (much lower than the person was asking for it)... He told me what it would cost to fix up and I used that info to negotiate with the seller... the seller didn't want to make any concessions, so I moved on with my search. Today, we found the right spa, just one year old and in good working condition. Tim gave it the green light and moved it for me from Murrieta to San Marcos... No issues whatsoever, very good communicator. Even gave me a little class on how to take care of the spa once he finished moving it. I highly recommend Tim and San Diego Jacuzzi Transport!

    An effortless hot tub removal.

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    4 years ago

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    1 year ago

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    Tim G.

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    2 years ago

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    Tim G.

    Thank you it was definitely a pleasure working with you

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    7 years ago

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    Tim G.

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    9 years ago

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    4 years ago

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    Tim G.

    Thank you Mark it was my pleasure working with you.

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    8 years ago

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    3 years ago

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    Tim G.

    Thank you again,I appreciate you

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    5 years ago

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    6 years ago

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    Tim G.

    You’re spa was definitely challenging!!! Thank you for trusting us.

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    6 years ago

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    8 years ago

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    5 years ago

    Moved a jacuzzi I bought from El Cajon to Poway. Very reasonable price, super professional, and super personable. Highly recommend.

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    7 years ago

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    6 years ago

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    6 years ago

    The move went perfectly. They had a tight squeeze to get it to the back yard, but they moved carefully, and still got it done quickly.

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    5 years ago

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    7 years ago

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    8 years ago

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    13 years ago

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    10 years ago

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    3 years ago

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    Tim G.

    Thank you very much it was a pleasure doing business with you!!

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    8 years ago

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    6 years ago

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    10 years ago

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    11 years ago

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    8 years ago

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    Page 1 of 4

    Ask the Community - San Diego Jacuzzi Transport

    Review Highlights - San Diego Jacuzzi Transport

    “Tim came out the same day I called to measure and give an estimate, came the next day to move the jacuzzi.”

    Mentioned in 83 reviews

    Read more highlights

    You might also consider

    Pool Logic

    Pool Logic

    (18 reviews)

    Steer clear of this company. They provide OK pool service. Nothing exceptional and depending on who…read moreis servicing the pool they do the bare minimum and others go above and beyond. Unfortunately I received more of the bear minimum service. Plus the customer service you receive will be subpar! They have huge communication issues within the company as well as with their clients. We signed up with them in February 2024 when they were Cabana Pools and explained the time frame we needed. They were able to accommodate us and we became customers. Kyle was very helpful. However, sometimes they would come late or not at all and wouldn't notify us while Cabana Pools, once they became Pool Logic they never contacted us and when I contacted about service I was greeted with rude responses. Another issue we had was they would sometimes leave our gate open or unlocked if closed. Our most recent issue was the inconsistency with service and when I called to ask where our technician was I was greeted with someone else is covering and when I asked about an ETA, I was given there is no ETA. When I responded with ok however I am unhappy. It was escalated and I was given an ETA. The manager then contacted me and I missed the call. when I tried to call right back it said this number isn't receiving calls at this time . I tried calling again and a woman answered laughing. She then continued to giggle while I was responding. Very irritating and unprofessional. I spoke with the manager and he was very nice. He had explained that there was some confusion with the notes on the account, yet lack of communication within the company, and someone put notes on our account that were inaccurate. The manager was apologetic but did try to make excuses which upset me more. I did let him know we would likely be canceling service soon, and he understood. Unfortunately I hadn't canceled before they charged us, which is the 1st of the month, even if the 1st is a Sunday, which was 5 days before our next service. I immediately contacted them ask about canceling service and if I was able to receive a refund. I received confirmation the next day that they were canceling our service and a request to billing for a refund to be issued was sent. 24 hours later someone from billing, by the name Averie, said they would be sending me a check, not refunding my account. I immediately responded and explained that this wasn't ok as we have issues receiving our mail and they took the payment directly out of our account. She responded 23 hours later explaining that Quikbooks doesn't allow refunds to bank accounts. I then immediately called the office and asked for the Averie, I was told she wasn't in the office. When I asked for a manager I was asked why and I explained she just messaged me 2 minutes ago so she is in the office. I was then put on hold and she became available. Averie got on the call and proceeded to give information that was contradictory and when I asked for it to be escalated I was told that no one was there as the owner was the only escalation and he is currently out on Paternity leave and no one is taking over of him currently, so she would forward the info to him but could not guarantee any follow up soon. Very unprofessional!! I really liked the company when it was Cabana Pools. Not sure if the company expanded or merged, but since becoming Pool Logic it is the worst!

    I signed the contract with their company the second week of November. Right out of the gate I asked…read moreKyle about debris accumulating in my spa and in the pool. Their technician came and serviced my pool, cleaned out the spa and within days, the spa was full again with debris. I called and I emailed Kyle asking if he could look into it. I got no response and his technician came the following week for the regularly scheduled cleaning and cleaned the spa with the same result, debris filled back up almost immediately. Kyle (or service manager) finally texted me back and scheduled the cleaning of my pool filter. Someone from their company cleaned the filter and left residue all over the concrete and a small portion of my backyard grass. They clearly used my outdoor hose to clean the filter and just as easily could have hosed the concrete off after they were done. Even more frustrating is when they left, I was not offered additional service to vacuum the spa out to ensure that in fact was the issue. The contract you will sign with states there is an additional $15 fee to have excess debris removed if needed prior to cleaning. I would have gladly paid extra to have the spa cleaned. I emailed them about all of this and included pictures. I still got no response from Kyle or someone their company. Moving forward, the following week was thanksgiving and the service got skipped until the next week. I did not want to wait two whole weeks for my spa and pool to be cleaned out. I have numerous other services that are delayed because of holidays (EDCO, Sparkletts Water, landscaping, etc) and all my services are delayed one day, not an entire week. PoolLogic started my service well into the month and I only got two cleanings in the entire month November. If the service was prorated to reflect the start date or reflect any given holiday, I would have been more flexible with their lack of communication. But when I still had to clean and vacuum out my own pool and spa on two different occasions, Its not worth the money or the frustration. I canceled my contract via email on Nov 30th and almost immediately Kyle reached out to ask why. After sending him the above stated response, he apologized for the lack of communication and offered a free month of service and free part replacement from my filter. I accepted the offer and told him I'm an easy person to get ahold of and a little communication, goes a long way. Not surprised, my pool never got serviced Dec 1st Or Dec 8th. So I emailed him back and just told him to cancel my contract. I'm sure they are nice people, just bad communicators.

    San Diego Jacuzzi Transport - poolservice - Updated September 2026

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