Terrible service! They failed to fix my forklift properly and charged me way more than necessary. They charged us $7,000+ and refused to fix brake shoes which was part of service we paid for. Avoid San Jose Forklift Service, 888 Stockton Ave, San Jose, CA 95110! read more

My company had one of their repairmen out to replace the water pump on our forklift yesterday and today it is dumping oil all over the place. Seems like they did something to cause damage to the forklift necessitating costly repairs. When I called to find out what happened I had to leave a message for the "service manager". He didn't respond so I called back about 3 hours later. When I explained the issue to him about how it seemed a little strange to have this MAJOR issue with the forklift surface the day after they had their hands on it, he said, "Just bad luck I guess." Not only that but we found that the water pump pulley was barely holding on. The mechanic must have only put the bolts back on finger tight because it was very easy to remove them. Luckily we discovered this today while trying to figure out why the forklift was leaking oil so badly. Stay far away from this crooked company. read more

San Jose ForkLift - Forklift is pouring oil out the day after San Jose Forklift came out. - Crane Services Near Me - San Jose, California

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We have 3 forklifts we have taken there for repair over the years and have had no problems. This time we took one there for a no start and it was an easy fix, but they said it needed hydraulic lines and would cost around $1200-$1500. We agreed on that price. Got a call today and they said its ready but they had issues repairing it and the bill is now $2400!! I told them they couldnt just fix it for more than the agreed upon price before talking to us. Alex, the manager there, basically told me we are screwed and thats the price but he will take off $300 out of the kindness of his heart. That still makes the price $600 over what we agreed upon. After going around and around and threatening to call the BAR we agreed on $1800 which I am still upset about but I need the forklift back. From other reviews here this isn't the first time they have done this. This is the last time I take my forklifts here for repair. read more

The check engine light came on for my forklift I then asked my boss who he usually goes to for the forklift maintenance he then explained he used San Jose forklift in the past. I looked them up on yelp and called them automatically just to get it done. I didn't pay attention to the reviews which I wish I would have before I called them but I didn't. Let me start off by saying they want to charge $150 per hour and the time starts the moment the mechanic leaves their shop to the time they get to you and so on. Next the mechanic comes to check my forklift explains the key switch needs to be replaced (which I already knew that) 2nd he said that a code popped up on his reader saying it was the air flow sensor which would cost another $300+ he called someone to advise him the person on the phone said hold off if the error message comes up again then that's another thing we'd have to replace the mechanic was very persistent on wanting to replace it (mind you the light hasn't turned on 2 days later...) anyways the mechanic comes back today 6/1/23 to replace the key switch after completing the work he gives me the sheet explaining what work he did. Mind you on the paperwork it only shows the price of the piece $64.95 and taxes. And according to him labor being 3 hours. Bringing me to a total of $652.91 that's insane !!!!! I will not be doing business with this "company" again. read more

San Jose ForkLift - San Jose forklift vehicle - Crane Services Near Me - San Jose, California

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Our toyota Forklift wasn't running smoothly and the propane kept leaking out of the motor. It hadn't been serviced for a while. We used TMH before and they didn't do a good job. I contacted many Forklift repair company but ended up going with San Jose forklift. Calling the office was easy and they scheduled a Mechanic to come out and check out the Forklift. The next day Brian came by and he was a very nice gentleman. It took him 2 two trips until he fixed the forklift back to a smooth running condition again. I'm thrilled with Brian's expertise. I will use San Jose forklift in future for all of our forklift services. read more

San Jose ForkLift - Crane Services Near Me - San Jose, California

Had an issue with a forklift that we used as an extra. The mechanic came by and said that he would need to take the lift back to the shop to see if it could be repaired. We called and spoke to them several times and they said they were still working on it. Without any estimates they sent a bill for $3,500 without ever giving any estimates and said that the lift was not fully repaired and that it would need a new motor and demanded payment. This is a forklift we used as a spare that I got for free. I would noy have approved a $3,500 repair on a lift I knew was on its last legs. I negotiated a better price, and they delivered the lift. It smokes like crazy. I regret giving them anything and will never use them again. read more

This company sold us a fork lift with a blown head gasket. We did not know until couple years later when we checked out the engine oil and it was all water. We barely use the fork lift for couple minutes a day and it is impossible for the head gasket to go bad during our time. Stay away from this company. I would give this company negative five stars. read more

We have several forklifts been serviced by San Jose Forklift over the past 15 years. The office girls are always pleasant to talk and schedule the appointment promptly. However sometimes, we have to wait a couple of days before the service men show up. The most recent experience involved a service call when one of forklifts won't start. Patrick came out and jump started the forklift, cleanup the cable and add motor oil. We paid the service call. In less one week, the forklift didn't start again, another service call. Service calls are expensive. Later when I informed the manager that the root problem was the bad battery and Patrick failed to reveal that during the 1st service call. The manager graciously understood and waive the 2nd invoice. I love to work with company who listens and understands. read more

I would put 0 star if there is an option for that. The worst place ever. Here is what happened. We rent a forklift there. Lisa was nice helpful and I appreciate that. We got the forklift in the morning, and somehow it's not working. We called the driver and he instructed us on how to turn it back on again with a special trick. And still didn't work. We call and ask them to pick the truck after 1 hr. They said our people made things up and don't want to pay.... Seriously I was there running around to borrow next door forklift. And they said tay we used for an hour and we have to pay. Don't ever rent a forklift here!!! They just want your money and that's all they care!! Customer service is really bad. Sunstate offer cheaper price and good customer service read more

My company has used SJ forklift through out the years and have always had okay service. I called them out for an issue we were having with our forklift and was told they were having issues getting enough mechanics. Which I understood due to the pandemic. Once we finally received an appointment it was rescheduled due to the same issues, but a technician came out a day or so later. They needed to order a part and came back at the end of the week to finish. We were charged over the NTE that we were given, but we still paid it. I called the office and paid via cc in front of the technician. The woman on the phone asked for the amount to be charged and I gave it to her. One week later we receive a copy of the invoice with a higher amount (whited out) and a copy of an unapproved amount on the receipt. I called immediately and a woman that stated she was the manager Alisha asked me if I had added up her technicians calculations. I told her we only approved for the total and they had no authorization to charge more. She was completely unprofessional and very rude. She went from stating that they would not refund us to stating that she would. We will never use or refer SJ Forklift again to anyone. Its unfortunate that they don't value their clients. read more

Called in to renew my forklift certification but got no answer. I tried a couple more times no answer. I left a voicemail asking to please give me a call back as i was trying to reserve an appointment for training. I also left a message thru the website where it gives the option to i usually do both if i want to get a call for sure. The problem is that i called in early november and til this day i have yet to receive a call back or an email or some kind of acknowledgement. What is the purpose for having a voicemail if you don't go thru the messages? Whats the purpose of having the ability of leaving a message online??? And if it is hours of service why don't you answer your phones? I am definitely going to go else where to get recertified. read more

Their pricing is unreal, and customer service horrible. They will get your equipment to their shop, give you a crazy estimate, when you don't want to do the repairs, they make you pay a shit ton of money just to get it back. Delivery fees are not clear or separated from drayage fees. We ended up paying a huge amount of money with absolutely nothing fixed. They don't explain what they are going to do so you have the option to approve the work. This company is surely going down like a sinking ship. I don't doubt that the ownership reading this review already knows that. read more

NEGATIVE STARS: OVERPRICED - $98/hr for doing nothing, not even a quote/estimate DISHONEST- damaged our forklift to get more $ from us UNCERTIFIED - mechanic has no license nor legal training IRRESPONSIBLE - blaming customer for their mistake. UNPROFESSIONAL - (for saying "What the hell did you guys do?" and "We keep trying to F-ing tell you what you guys did wrong!" Overall, save your money and your feelings from getting hurt, DON'T CALL SAN JOSE "FOCKLIFT"!!! read more

We used San Jose Forklift for rental and hired a forklift operator through them. We had an unusual situation where we needed to have a forklift here to meet a delivery truck after we ordered an outdoor kitchen online. Needless to say, it was very difficult to schedule both things to get here at the same time but finding San Jose Forklift was such a relief. Everyone I spoke to at San Jose Forklift was very helpful and accommodating of our situation. We weren't sure if we could get our delivery all the way to the backyard using a forklift and they had me send them pictures of our gate and backyard access so they could determine whether or not they could do it. I felt like they really took extra time to help us out. The forklift driver was really helpful and even helped us uncrate our kitchen. read more

Really Bad Customer Service!! Jeff was really rude! Won't call this Company ever again!

One of the worst customer service experiences I have dealt with in my life! I was just inquiring about their forklift training session and if they provide a tutorial if I were to purchase a forklift from them. The sales manager I spoke to nonchalantly says," uh yeah...," which made me feel like a complete idiot. He continues to talk to me like I'm some sort of moron that doesn't know anything and laughs at my answers to his question. Wow! Very unprofessional and advise everyone to stay away from this business! I regret even calling because I was so pissed off! read more

do not call san jose forklift they dont know what there doing they are very rude people i gave them a f+

Stay away from this "company" !!! We sent our fork lift in a couple of days ago for repairs after they diagnosed a faulty seal on the mast. $1600 dollars later and 10 minutes after they returned it , it's leaking all over our warehouse floor. When we called to inquire about our new problems they denied any responsibility and told us to "do whatever we had to do" .....so here I am doing that. read more

I have worked with these guys for quite a while. They have always been quick to get to get to me when I call and just as quick to get parts needed as well. Not to mention their truck driver who was very nice and patient to wait for us to be done with a rental lift before picking it up. Not sure why the low review I would definitely recommend this company to a friend. read more

Bad customer service! They claimed I never gave them the exact details of a specific part I was looking even though I did and even after I gave them the details again, they never followed up with me afterwards, I ended up going some where else nearby that had it in stock. read more

We had them come out yesterday to fix an issue with our forklift getting stuck in reverse. The company that actually services it for us usually said we had to replace the battery. We explained we would be getting rid of it in a few months and just needed to bandaid it. They offered no other solution. However, when Andrew from San Jose Forklift came out yesterday, he was A) punctual, B) explained in detail what was going on, and C) knowing we just needed a quick fix, proceeded to repair it quickly and get us back up and running per our needs. i really appreciate his time and commitment to us. We will definitely use them again!! read more

i found san jose forklift to be fast, efficient, competitive and the only service i'll use for our electrical forklift. the mechanic sent was extremely qualified and went out of his way to fix all issues including a temporary repair so we could continue to do our job. this was followed up with an accurate quote and permanent repair the first time. tim is the electrical expert in this area. always ask for him! read more

We recently received a repair estimate that to me seemed a little high. I called to see if the shop could save some money on the repairs. I was professional and friendly. I stated that I would like to see if we can get the repairs done a little less expensive. The person we I spoke to "Jeff" stated that "look this is the bottom" and he started getting very upset and irate towards me at the fact that I didn't want to spend that much, or that maybe he thought that I disagreed with his estimate. He even went as far as stating that he needs to make a living and needs to pay his guys, etc., and even started lecturing me about how business works. He was very rude and unprofessional. I would not recommend this place. We have used them in the past for other services and unfortunately I cant use them any longer nor will I recommend them to anyone. Again he was extremely rude and unprofessional and in a day where customer service must be excellent, the consumer has options and I chose to exercise my options and spend my hard earned money elsewhere. This experience was the shining example of what a business doesn't want. Good luck and I wont conduct any future business with them. read more

I have been a customer for San Jose forklift for a couple years now and they have always taken care of me, they have quality mechanics that have always diagnosed the problems I have had and have taken care of it in a timely manner. Seems like many of these reviews have came from either false customers or other competitors. Either way San Jose Forklift has always done a great job for me and I will continue to come back. read more

they get your forklift repair in and out of the shop with lighting speed and great honest work, i'd go bad to them in a heart beat