Family Member Purchased a Used Car from this location only for it to have the worst Battery Problem. All The sales Man Sell The Worse Cars Here Don't fall for any of these positive reviews. There all fake read more

I bought a car from these folks in August of 2022. I regret giving this dealership my business. They have YET to transfer ownership via the DMV and the temporary tags are expired. This car was for my son to drive to work, and now instead I have a $15,000 paper weight parked in front of my house while my wife drives my son to his job. I've been lied to multiple times by this dealership and I'm now preparing to take legal action. read more

Do you like Shady Characters.?? Do you like Lemons ?? If so. Well come on down to SMAS. Not only will they sale you a lemon but you get to have someone nice and shady politely try to convince you to buy anything on their parking lot no matter the condition of the internal engine. What happen when they sold me a very expensive BMW I take it to get an oil change and they notice the engine didn't come w an air filter.?? I got the blame. Yes. Me the consumer. That's right..!! How come I didn't notice it didn't have one ?? Well you guessed it. I'm not a mechanic. I thought it went through an inspection like they said. Oh well just needs a new engine. Thanks for denying me a trade or return. Karma will definitely work out in your guys favor in the future. Good luck on the next person u fool. I mean help out.. read more

This experience was worth every single star rating. Working with Tony and the Sales Team at San Mateo Auto Sales was a perfect example of how dealerships should do car deals. Easy , Transparent and of course Professional ! Although the main key for myself here is that the team took COVID 19 regulations seriously and helped make it a very safe environment especially for myself with asthma. Mask's were worn at all times, sanitation was done in every part of the building and cars and it truly spoke volume of the respect and safety they have for their customers. All in all just like we all do at times, I checked the vehicle myself to make sure everything was true and not a thing was wrong as it is a bmw. Of course true to Tony's word not a single leak or scratch was on this car and after buying it I took this straight to Tahoe and she drove just as expected BEAUTIFULLY! Not single creak or leak coming from any part of this car ! If your truly looking for a quick but transparent and delightful experience then head on over to San Mateo Auto Sales !! I will definitely come back for another car read more

San Mateo Auto Sales - My Brand New BMW from San Mateo Auto Sales - Car Dealers Near Me - San Mateo, California

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I thought that San Mateo Auto Sales - in particular, their lead salesman, Ranulfo Alvarez - were an excellent and professional local business and I was happy to support them. Purchased a 2011 Ford Fiesta off of them for $4500. Just to put this in perspective for you, I am in my early 20s paying rent on my own and this was my first car purchase EVER. $4500 was ALL of my savings that I have collected painstakingly over the last 5 years. In fact I had to borrow $500 from my parents but I trusted Mr. Alvarez and San Mateo Auto Sales so much from their seemingly caring customer service that I thought it was such a good deal that it was worth it. Well, less than a week later, the engine CATCHES FIRE on the freeway, putting me and my passengers in serious danger. I took it to the mechanic - engine was barely limping along with 0psi on all but one test. I was livid. Clearly they were aware of the problems this car had before they sold it to me. I tried to call Mr. Alvarez to give them a chance to make it right, but all I got was a game of phone tag for a month before finally cornering him on the phone for 20 minutes of awkward excuses and "Um let me call you back" s before they finally just ghosted me altogether and refuse to return my calls. They are a SHADY DEALERSHIP and you should TAKE YOUR BUSINESS ELSEWHERE if you care about your money at all. This has totally crippled me and I am now saddled with this lemon of a car that was TOTALED before they even sold it to me. I'm shocked it even made it off the lot. They must have sighed with relief when I managed to drive off. These people clearly do NOT care about their customers or their customers safety at ALL, and you should think twice before investing in them because they certainly screwed me over in the most unethical way they could. read more

I bought my 2nd car from here. In response to the lady and her car fire. They don't repair cars. They explained to me, how they send cars to repair shops. The repair shop gets the car ready for sale based on Ca guidelines. The shop backs their work. 120 point inspection. They now give all their cars a 3 month 3k warranty!! My first car had some issues 2 months after purchase. They replaced a battery for me and did an alignment. They go above and beyond to help. Even tho my car is AS IS and the battery was fine when I bought the car. I also purchased a extended warranty. I have used it only once on my first purchase. I would highly recommend this Dealership and their new guy in charge Tony, has been amazing. He has helped 2 of my friends with tough credit, into a nice car. Ask for Tony! He is the man in charge read more

Unprofessional af , how you gonna tell someone to meet at a certain time and not show up and not answer the phone calls after , I was interested in buying a car . Guess they don't wanna sell it . If you couldn't make it you could have said something before making me drive 45 minutes. read more

I just sold my Challenger SXT to this dealership and Sarah treated me with grace and kindness on top of paying me a fair price. We finished the transaction at my bank this afternoon and then they drove off with the car. Their pickup service is another big reason to do business with this organization! I will certainly contact them in the future when I am in the market for a car! read more

I purchased my 08' Nissan 350z from here about a month ago. Not only is the car in perfect condition and has all the evidence of excellent care... but they sold it to me for 4K under the KBB value. What a deal. I can't wait till I save up a little more and buy a truck for these guys. Nico and Erick hooked it up. Additionally, the drivers side window motor in my car started to act up, sometimes it would not work and the window was locked in it's last used position, usually up. The guys at SMAS covered the labor cost for me to have a new window motor installed. I'm souped. Their cars are quality and are sold for a great deal. read more

San Mateo Auto Sales - Car Dealers Near Me - San Mateo, California

I was looking for a Lexus GX for a very long time, calling out of state dealers, calculating shipping cost, this cost, that cost...It is almost impossible to find one with a low mileage and a reasonable price in California. Then all of a sudden a New Listing popped up on Cargurus.com with a low mileage/reasonable price and on top of it, it was here, right in the middle of the Bay Area. I called "San Mateo Auto Sales", it was Friday, little before 6pm. Tony showed me the car, treated me with respect, no pressure, no bs. The next day, I was the owner of my dream SUV. Thank you Tony! Thank you Tak! read more

HIGHLY RECOMMENDED! This is a little, late however, I purchased a 2009 Acura MDX from Eddie in March 2017. The experience was very pleasant, quick and laid back. I got the car at a fair price with financing at a reasonable % rate. When I took the car away, I was told by Eddie that he would take care of any problems if they should come up. As it turned out, I did have a couple of issues: 1. My a/c stopped working. 2. I had a loud noise while driving freeway speeds. 3. My battery died. So I tested the 1000 mile warranty. Eddie took care of me! I had to make a few trips to the mechanic, but Eddie took great care of me. These were simple fixes but fairly expensive. At no time did Eddie hesitate to take care of me! I enthusiastically recommend Eddie and San Mateo Auto Sales! read more

San Mateo Auto Sales - My "new" car. - Car Dealers Near Me - San Mateo, California

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Fito at San Mateo Auto Sales is awesome! Such a personable and honest guy! We will definitely do business with him in the future. They have a good selection of vehicles. Our transaction with him was smooth. I strongly suggest you check them out if you're in the market for a used vehicle. Check them out! We love our new used vehicle! read more

San Mateo Auto Sales - Car Dealers Near Me - San Mateo, California

San Mateo Auto Sales deserves more than 5 Stars for sure. I'am very satisfied with my purchase and Thankful not only did i purchased a vehicle, i made friends. Every one at San Mateo Auto Sales is VERY Professional, Honest, and they try to help you get the car you want. They treat you with Respect and even though i walked in there with my fiance and my 2yr old to check out a car, i was more than welcome to test drive the car while other dealership judge you or don't help if your wearing running shoes. I was very Excited with my purchase at a very low APR% at San Mateo Auto Sale I actually returned the car i had got from Carmax and made my purchase with SAN MATEO AUTO SALE, i truely recomend. Thank you ! San Mateo Auto Sale - Macias Family. read more

Fito and his team are incompetent and a straight headache. I cannot believe the hell hole they put me through after selling my car to them. After completing all paperwork and transferring liability I had to pay for toll charges they racked up over a year and a half until they finally decided to transfer to the new owner. I battled with them for months and they were not helpful. Called and showed proof to toll that I had sold the car. They put me in a gray area that nothing could be done except by the dealer and they didn't. Fito had the audacity after the year and half passed to reassure me everything would figure itself out and I would no longer have to worry! Like c'mon now, we are passed that point and I contacted them 11 times prior to this! Super upsetting, unprofessional and just stressful. Highly recommend to stays away! They don't go by store hours and rarely answer the phone. Never again! read more

Highly recommended. Customer service is extremely satisfied and most vehicles are affordable. All staff are very friendly and fun esp the guy Nico. He's the best guy who assisted me in almost everything when I bought my 2015 Nissan Versa note. Another guy also helped me , he's nice aswell and Teresa. San Mateo Auto Sales is trustworthy, they explained everything in detail and make sure you don't missed anything. I am blessed to chose them when buying my car. read more

I've been to a number of different dealerships, and I was pleasantly surprised with this place. Great service, and safe environment given the Covid situation. I was looking for a "first car" for my younger brother, and we fell in love with one right away. Thanks guys! read more

I stopped into their dealership a few weeks ago and was pleasantly surprised by what they offered me for my older Toyota. I was looking to trade in my car for an SUV and they gave me a real good deal on one. The folks there are very professional and have taken all precautions to keep us safe in these times. Very happy with them read more

I recently did car consignment with Nico at this location. Nico is friendly, honest and professional. The whole process is easy and transparent. I highly recommend him to friends and family. I would do this again with my other car! read more

Dropped by today for some advice on selling an old car. I was greeted by the owner who patiently gave me advice in a market that is well outside of my expertise. While I haven't sold my car yet, I'm happy with my consultation. read more

I just moved to the US so I got no credit. As first time buyer, i was really nervous because I got turned down by other dealerships multiple time. However, San Mateo Auto Sales treated me very well and professional , explained to me how their first time buyer program and fresh start program works. Eventually, I walked out with a 2016 Hyundai Elantra, which drives really really smooth, my interest rate was decent as first time buyer, and my monthly payment was just within my budget. thumbs up for the San Mateo Auto Sales team! They have great financing programs. read more

Nico and Eric are the best! This is the dealership wont give any stress at all, they will help you to get a good deal as possible. I highly recommend this place for people whose looking for used vehicle thumbs up read more

Nicco and Chris are great. Although I'm still in the search for the perfect used BMW, I am not giving up. Their service is fast, efficient, they are far from pushy and love to make people happy. They have kept me coming back and keep checking on the deals they have! read more

I was highly impressed by the manager, Fito, he made purchasing a car easy and very comfortable. He sold me a silver 2005 Honda Pilot EXL with about 90k miles on it, on Superbowl Sunday (I think it was Seahawks vs. Broncos). This was the car my wife wanted and she loves it. I was kinda sketchy at first since it was a small dealership and what he told me about how I only qualified through one bank, but he was right I had a few banks send me the denial letters. He also, gave me a week to find another bank to see if I could get a lower interest which I did (Pacific Service Credit Union - got me 2.24%) and offered me some great warranty packages. Also, he even drove the car from San Mateo to Stockton to deliver it at no extra charge! A+ service! I highly recommend doing business with Fito! He was fair, honest, and friendly. read more

I bought a car from here and the repairs were worth more than than car after 1000 miles in less than 30 days ...when contacting the dealership all i got was a negative response and no help ..i have to get a new oil pump timing belt pulley the coolant was leaking fluid , new starter and the smog test is family owned and fraudulent read more

If I could give more than 5 starts I would . Nico is AWESOME and the other employees as well . He got me a great deal and made my tough situation work especially during covid . I love that I in no way felt pressured or scammed . If i had to buy a car every year I would come to this place . I've been referring him like crazy to everyone I know that needs a vehicle . My overall experience was quick and wonderful . My car is everything and more . I AM SOOOOO HAPPY . read more

Tony was AMAZING he made it extremely simple and easy to purchase my car, im a first time buyer and didnt even know wich way is up when purchasing a car! But Tony took the time to walk me through the whole process and even sat me in every car i glanced at to make sure he absolutely got me in the vehicle right for me! I was apprehensive at first because everything was kind of scary with all the paperwork but, once again just like how he walked me through the lot and took his time to explain the benefits of each and every car he put the same effort and time into walking me through paperwork! Now what more can i say after that! To make a long story short i left the lot MORE than happy. I'm 100% driving the perfect car for me couldnt be anymore happier! Trust me when i say this weather your a first time buyer like me or your just looking for an upgrade Tony is your man!! I was treated like nothing less than family there! Once again Tony im 100% grateful to you and everyone there at san mateo auto sales will definitely come back again! read more

I was in the process of leaving the US and although I had paid off my car loan, the title was stuck in "bank processing limbo." Other dealerships wouldn't help me because they couldn't get a payoff letter, but San Mateo Auto found a more creative approach and took the car off my hands so that I could leave. What's more, my flight got cancelled and I found myself stuck in the Bay Area for a couple extra days without a vehicle (and daily rentals at SFO were in the neighborhood of $150/daily for the smallest car), but San Mateo Auto helped me out with a loaner car. Very few businesses will ever do anything for you after your business with them has completed, so you know you're dealing with genuinely good guys at SM Auto. read more

STAY AWAY unless you want to be insulted by their employee ERIC. He spoke very disrespectfully to my elderly mother and myself when we walked in with an easy deal and made it clear what the parameters were. He decided to insult me by saying "I guess you don't have any money" ...."too bad you don't have money to buy a car" and words to that effect. If that is how he treats elderly females in the public, the owner of this dealership should know. I am relaying my experience from May 10 to the appropriate parties. For a local business to have an employee be so blatantly disrespectful to the public is a liability for the owners. By the way--- we went down to another San Mateo independent dealership and made the deal that would have been yours if Eric were not such a malignant personality. I am sure that dealership is busy counting their thousands of cash dollars as we speak. read more

Nico an Eddy are the BEST! They care about their clients an bend over backwards to keep you happy. Their not just after your wallet! They truly care and it shows in their amazing customer service!! I highly recommend buying a car from Sam Mateo Auto Sales! The best deal on a car.. I researched many places. I'm so happy I found them an love these guys!! Thank You Nico an Eddy!!! read more

I had the BEST experience buying a car from these guys. I went many places and felt the car lot blues but when I drove on that lot I knew it was different. The energy of the sales people were different and the selection of cars was great. I agree with all of the other 5 star reviewers, they bent over backwards to KEEP me happy. I come from a family of car dealers and they represent what the industry should be. I will always check with San Mateo Auto Sales or refer them when someone needs a car! read more

Nice sales guy, but they are going out of business being bought out. They had about 20 cars. Sign says credit union financing. Cars have high mileage read more

I highly, HIGHLY recommend not to bring your business here unless you're looking to be unpleasantly surprised with their lack of quality customer service and if you're in the market for an over priced lemon. I can assure you that their one month or 1,000 mile warranty is just enough time for your beautiful lemon to get out of their hands. They will take no responsibility for anything. My first experience there I was met by your typical used car salesman but very friendly and eager to get me in the driver seat. I fell in love with the car even though they weren't very willing to budge on price after I had pointed out that their local mechanic who was supposed to do a break job had only done a pad slap and one of the tires had illegally been patched on the sidewalk, which is a big no no in the car industry, but I let it slide because they assured me that the car was in great condition and had just been fully inspected. 2 months down the road and about 2,000 miles later my motor had a catastrophic failure where the head gaskets blew. I called the dealership and anyone I talked to on the phone took no responsibility for the mechanical error so I took it into my own hands to go to their mechanic who had supposedly inspected the vehicle very recently just to find out that they hadn't done an inspection since the beginning of January of 2016, I purchased my vehicle late December of 2017. Instant red flags. Now I am dealing with the fact that they had purchased my old vehicle as a trade in and was told I didn't have to worry about a thing once I signed the release of liability. I've now signed that paperwork twice because they had lost the original copies and 5 months later I am still receiving letters from DMV regarding my old vehicle letting me know not only do I owe for registration but I now owe a late payment fee. Again, if you're in the market for a lemon, poor customer service and a huge headache, San Mateo Auto Sales is the place for you. Future inquires, you've been warned. read more

I called about a vehicle and was told it was still available. This was the Wednesday before thanksgiving. Called Friday morning and told car was still available. When I got there 35 minutes later the car was gone --- but one for 5k more was available. What a surprised! I passed on the bait and switch car and went home. Just for fun I called 3 hours later that same day. I was told the original car I wanted before thanksgiving was still available and to come on in. Give me a break! Can believe this place is for real read more

DO NOT PURCHASE A VEHICLE FROM THIS CAR LOT!!!! I traded in my old car for a car from this car lot and they completely screwed me over. I turned in a 2010 vehicle in very good condition, the car ran like a dream, but I felt it was time for an upgrade as my old car didn't have a display screen, sunroof, etc. I ended up trading it in for a 2011 vehicle and all is well until I take the car home, which started displaying a light saying increased battery discharge, meaning the battery was bad. I take it to my local mechanic who informs me that this car has multiple problems, including oil leaks, cracked bushings, etc. Basically, I bought an 11,000$ car and find out it needs $2k of work done to it. Turns out the car has even more problems after I realize it still isn't running properly, so I take it to the mechanic who says there are more oil leaks, another $3000, very far into the car so the leaks are hard to get to. The car was also listed as having features like parking sensors, and it does not. The people selling cars at this lot are shady and deceptive. Do not buy from this car lot unless you want to spend way more money than you expected to. I was told that they wanted to assure they were selling me a car in great condition so they took it to a mechanic, who must have not been a real mechanic considering he missed about 7 things that were going wrong in the car. I would do anything to get my old car back which I turned in with zero mechanical problems but unfortunately it's too late. Stay clear of this car lot, you don't want to end up in a similar situation. read more

Absolute hassle....What I thought would be a quick easy process I was sent jumping through many hoops. My biggest issue is the car I bought said "this car is approved for warranties" so I made the deal to purchase the car with it, signed the contract and back home I go. I'm from Modesto and drove out to San Mateo to get this car, a week goes by after purchase and was very concerned how many companies were running my credit. I get a call saying I can not get approved for the loan with the warranty...so they gave me an option to purchase the warranty with 10% down of the cost and 12 months of payments no interest on top of my car loan...I really wanted the warranty so agreed...couple more days go bye, my credit was ran three more times and then got a call saying I will not be approved for that loan either, after a small discussion I decided to buy the warranty out right...I planned a whole Saturday to drive back out there to get a call AGAIN After I was already half way to the dealership that now my car is not available for ANY warranties and there's no way for me to purchase one. I had to drive all the way back out to San Mateo to have a whole new contract written up even though we had an agreement...only reason I jumped through so many hoops was the fact this was the car I had been looking for. I spent 7 hours at this dealership on the day I was purchasing my car just to be told I needed to get all my info again for the second contract...that would of been fantastic to know before hand since I left my proof of income at home with all of the other needed information. After many trips to the bank, driving back and forth to San Mateo and being told things were available and then switching it to "nope can't help you" I will never deal with this dealership again. Only reason for the two stars is the fact the sales guy left me alone to check out the vehicle. If something isn't available for a vehicle DO NOT ADVERTISE IT!! They should have known if warranties were available especially when it's been sitting on there lot for 5 months! Bait and switch tactic, a lot of hassle, credit over ran, to many sales lies and nothing but stress. Learned my lesson on small dealerships....just make sure if you purchase a car you get EVERYTHING YOU SIGNED FOR or take them to court....this was way more stressful than car buying should be... read more

I can't say that this is true of all their salesmen, but the one that I was dealing with was the stereotypical car salesman who tries to hide things about their cars and intimidate you into buying something you're not comfortable with. He literally gave me the line, "Show me the cash. Money talks." He tried to get me to agree to buy if he showed me the Carfax and it was clean, before I had test driven or seen the Carfax. Unfortunately I don't remember his name, but he was a taller white blonde wearing sunglasses, probably in his 50s or so. read more