We had a pleasant experience buying a new car here at KIA Burlingame. Rishi had good communication on the phone and helped us with the process of choosing the exact car, letting us know what the different colors were and explained all the details of the car features and functionality. Rishi was polite and let us know about the pricing and financing options, promotions, and each step of the buying process when we were there. After that Ilorna helped us finalize the finance and maintenance terms. The whole process was timely and straight forward. My wife and I are happy with the purchase of this car and we drove off with it that day. read more

Bravo to Putnam KIA - unbeatable sales and service We leased the KIA EV9 GT-Line AWD -- such a fun car and easily the best SUV in its class. Our experience with their team has been truly amazing. Francisco in Sales went above and beyond to locate the exact configuration we wanted (even beyond dealer inventory), was willing to hold it for two weeks to suit our needs, and offered us a great deal as well. John and Rishi in Sales were super helpful too. On the service side, Chris is a rock star and Marlon is always cheerful and ready to help -- they make every visit a pleasure. Outstanding team, top-notch service, and a dealership that truly cares about its customers. For both Sales and Service, Putnam KIA is the place to drive to! read more

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[update: dropping to 3 stars bc the terms of the lease were changed on me at the last minute. Very disappointing and def left a bad taste in my mouth on what had until then been a very positive experience.] As a female first-time car buyer (age 40, but have lived in NYC for the last 17 years, using only public transportation), I was worried a car salesperson would try to take advantage of me. Instead, John was professional, kind, patient, helpful, direct and willing to answers my endless questions. When test driving, I asked to drive on the freeway, to have John drive me in the front passenger seat, and then the backseat. I asked him to walk me through multiple permutations each of buying and leasing a 2026 Sportage EX. He do so, happily and patiently. He never pressured me or tried to shmooze me. I decided to lease a 2026 Sportage EX. Has been an amazing experience all around! Thanks so much, John!! Kia should acknowledge John's stellar performance. Truly! (He did not ask me to write this. I sought out how to provide feedback bc he was so wonderful! ). read more

My rating is due to the great customer service SAMANTHA and JUDE gave. It was my first time at a dealership to get my own car, so I was really nervous. But the Putnam Kia Team was awesome! Everyone had a smile on their face, was super friendly, and the dealership itself was clean. While I was waiting to get my car detailed and some gas in the tank, I was able to watch how the other people in sales engaged with the other clients. It was really nice to see everyone being professional and ready to help! Samantha was incredibly sweet and knowledgeable about the car. I came in with my sister to initially test drive the 2026 Kia K5 GT-Line and ended up leaving with it due to her. Throughout the drive, it wasn't awkward at all-- as if I was merely driving around with a friend. That's how comfortable we felt! Jude, who's in finance (I believe the offices are shared with Toyota) was also awesome! The process for the paperwork was really smooth and didn't take long to finish at all. It wasn't as intimidating as it would seem thanks to his friendly personality and humor. Plus, the car itself is a 10/10! She's incredibly smooth and easy to drive. All the features are so incredible, especially that panoramic sunroof, and my family also likes this car. Especially my dog! Besides, the red leather seats are to die for. I'd 100% recommend this dealership if you're looking to test drive or buy a car! read more

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Came in debating what car to get and Rishi was able to answer all my questions over text about the car's feature the next couple days. Went back the next week to finalize it. I was in and out within 2 hrs! read more

John was super helpful, communicative, and knowledgeable. My partner bought her car from him three years ago and was pleased. I just got a Kia Niro with him and am equally happy with his service and support! read more

Rishi was very good. Very easy to work with. The finance department (Jude) tried to sell me bunch of maintenance plans, and I declined, but Jude didn't push. He was great. We bought my spouse's Mazda from Putnam Mazda 5 years ago, good experience then also, and hence came back to the Putnam family for my Kia because of that. Keep up the great work. read more

Imma keep it 100, I first went to another local kia to get my car serviced. They said it would take 5 days JUST to diagnose my car...thats unheard of. I needed a quick turnaround because I need my car and the other location wouldnt even offer a loaner while they would have my car for 5+ days. In comes Putnam Kia. I explained the situation to Marlon (the GOAT) and he not only was able to diagnose my car the same day, but it was fixed and picked up the same day as well. Ive only had this KIA for 3 months (purchased at another dealer) and to have an error with it is annoying, so having not only honest and friendly service from the start but to have my car back in such a quick fashion was really the breath of fresh air I needed after having such a bad experience at the previous service center. This is and forever will be my service center. Marlon is a great dude... professional, kind, personable, knowledgeable, and really cares for his profession as well as the customers. It seems like such a basic thing to do but stuff like this goes a very long way and I cant thank him and his team enough. read more

I can't begin to tell you how great my experience was to have my Kia serviced at Putnam. I was blown away! I bought my Kia in Georgia and had problems right away. The service department at Kia in Georgia was a nightmare, and the service department at Kia in South San Francisco was worse, not that I thought that was possible. I decided to give Kia one last chance and took my car to Putnam Kia in Burlingame. I have to admit I was expecting the worst. When I pulled into the service bay, I was amazed by how clean everything was and how friendly the staff was. They came out immediately, all with welcoming smiles. My service advisor was Eric Santagada. I immediately could tell he loved what he did and who he did it for, and that he had impeccable customer service skills. I explained to him the issues I was having with my car. I have a 2024 Kia Soul. He went over the factory warranty with me in complete detail. He explained the charges that might apply depending on the circumstances of the repairs needed. As it turned out, I needed to have the entire steering column replaced. He made sure that it would, in fact, be covered under the warranty. My car was there for six days. Eric communicated with me every day to keep me updated on the repair's status and when the part would be in. When I went to pick up my car yesterday, Eric had a big smile on his face like he was greeting an old friend. My car was washed, and he went over the invoice, and the factory warranty covered the entire repair. No matter how far I have to drive or how much it costs to have my car towed, I will only go to Putnam Kia for service and hope to have Eric as my advisor again. I worked for over twenty years in luxury hotels, and I know talent when I see it. Putnam Kia is extremely fortunate to have someone like Eric on their team. THANK YOU SO MUCH, ERIC AND PUTNAM KIA. read more

Amazing service by John I love my car great team work and great service by everyone at Putnam Kia please ask for John his the best read more

My husband and I had a great experience working with Rishi at Putnam Kia in Burlingame. He really took the time to listen to what we were looking for and made sure we got exactly what we wanted -- no pressure, no rush, just genuine care and professionalism. Rishi made sure we were a priority, even though we were a walk-in and he was closing another deal. He went above and beyond to make the entire process stress-free, answered all of our questions, and helped us walk away with a fantastic deal on a brand new Sportage. It's rare to find a salesperson who truly values customer satisfaction the way he does. If you're looking for someone who is honest, friendly, and will go the extra mile to make sure you're happy with your purchase, ask for Rishi Shrimali at Putnam Kia Burlingame -- you won't be disappointed! read more

I recommend working with Luke in Sales. He is knowledgeable, communicative, friendly, and not pushy at all - hes there to help support what's going to work best for you! I've also had a great experience in the service department, especially with Chris. Overall, I've had a wonderful experience at Putnam Kia. read more

kevin helped us got us in and out and was very professional super helpful with paperwork and deep cleaned my car and filled up tank!! read more

It is my first time buying a Kia and I really didn't expect much at the beginning. The experience turns out great. I got a car with a reasonable price and some discounts. I saved a lot compared to buying at other manufacturers. Samantha and the manager are very helpful, attentive, and nice. I will recommend shopping here. Financing and paperworks are done pretty quickly. read more

What an amazing experience. I had walked in less than an hour to close and Rishi was kind enough to show me a Kia sportage hybrid AND allow me to take it for a test drive. I was in the car market and was test driving a lot of cars and fell in love with this one. Rishi was not pushy whatsoever he gave me his card and the next week I ended up buying a car from him. The experience was truly very smooth and Rishi and Francisco were super helpful. I've had my new car for almost a week and Rishi has been checking in to see how it's going and if I have any questions which is truly very appreciating he is following the process even after buying the car. It shows he cares for his customers. Thank you for making my experience truly memorable! read more

Putnam Kia - Used Car Dealers Near Me - Burlingame, California

Bought a new Kia Sportage with Rishi of Putnam Kia. Rishi is very helpful the first moment I met him when I just looking around without intention to buy. I bought the car with him a week later and the process is smooth. Service is great too. Patrick helped me for all post sales services and installation. read more

Very satisfying experience with Putnam Kia. Rishi helped me out With kia sportage lease

I reached out Putnam Kia and spoke to Rishi. I had a sense of what I wanted and had spoken with other dealers already. But Rishi was very helpful and walked me through the benefits of the model I was going for. Over the next two days he was very responsive and followed up regularly to answer any questions I had before I finally came to the showroom. He was extremely attentive and made the entire process very smooth and a pleasant one. He also accompanied me on a test drive though I had tried it out earlier at a previous dealer. During the drive, he walked me through a lot of the features which was very helpful. I'm typically very of sales persons who push too hard. It was refreshing to meet someone who genuinely built trust through the selling process. read more

Terrible experience with John Elgelda. Came to test drive and was told to come back next day with an appointment even though they didn't look busy. Set an "appointment", which was just a verbal "anytime tomorrow". We came back the next day and were allowed to test drive like a quarter mile through the neighborhood only. He told us there was an accident on the freeway so we couldn't go on it but clearly there was no accident when we checked Google Maps. As soon as we got back to the dealership he got out of the car faster than us, not giving us time to ask questions. Total time he spent with us was 5 minutes max. Overall it was a very rushed/unpleasant experience and we will not be returning to this location. read more

The service manager, Chris let me just say that the customer service was top tier and how easy he made this whole process made me feel so great and at ease, even if I didn't have a Kia, I would want to bring it here still because of how easy he has made it for me. I haven't been anywhere ever where they made the process this easy for me and helped me fix my car under warranty. I didn't feel intimidated as a woman by myself. Let's just keep our fingers crossed that my car is fully fixed but I believe that it is thank you again Chris. Patrick is awesome too love it there! read more

Putnam Kia - KIA - Used Car Dealers Near Me - Burlingame, California

Two weeks ago got a Kia Telluride 2025 Love it , great car a lot of great features John is the salesman who helped me With the purchase of the car Strongly recommend!!! read more

John was great Highly recommended Love my new car! Ask for John. The whole team is friendly and professional.

Thank you for your help with this purchase, John. You were great to work with and I appreciate the time, effort and care. Thank you!!!

Absolutely great service! John helped me find the perfect car and deal for my family. Highly recommended

Amazing experience from Putnam Kia buying my new to me EV6. Hats off to Luke, Francisco, AJ and Ryan for making the process as smooth as possible! Come see these guys for your automotive needs! read more

Great experience working with John. He was helpful, responsive, and made the whole process easy from start to finish. Really appreciate his professionalism and support. Highly recommend asking for John! read more

Loved working with John, prompt and no frills in communication. Happy customer with Putnam Kia!

Rishi is the best salesman ever. He is very customer service driven and treats you the best that you can hope for. He's very knowledgeable.

Luke, our representative did an excellent job and made our experience smooth and easy! We are thankful for his knowledge in the business, flexibility with working with what we have and the ability to find something that would work for our family. We ended up with the van we wanted and it was an overall great experience. Highly recommend Luke and his expertise! He followed through with his promise and we are glad we got to work with him. The manager was the one who delayed our purchase because he was being a bit unreasonable and was a bit rude and unfriendly. We walked away since we didn't really need to purchase one right here but later Luke called and was able to work something out and we returned to purchase our vehicle. Thanks Luke! We appreciate you! We look forward to coming in for our future service needs and possibly another purchase. read more

John was a great salesperson and was able to answer all of my questions clearly and thoroughly. He was knowledgeable, professional, and made the entire experience smooth and easy. read more

Had an amazing time here thanks to John, they helped me through all the steps! I would recommend

Angelo made me feel so comfortable from the very first phone call I had with him. It was my first time purchasing a new vehicle, and he was very patient with all of my questions. He helped me understand all of my options without pressuring me to go any particular route. He even gave my partner advice on his vehicle, and we could tell he's very passionate about his job and knowledgeable about so many cars. I tend to be a nervous driver, so test-driving a new car gave me some anxiety, but Angelo was super understanding and made me feel so comfortable and at ease. He was genuinely great to work with and made my first car purchase an awesome experience. Highly recommend!! Thanks Angelo!! read more

Putnam Kia - Enjoying complimentary coffee & the Man U game while we waited - Used Car Dealers Near Me - Burlingame, California

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I came to Putnam Kia because I heard that they have the EV9 prototype on display at their location. Angelo greeted me and my family and he answered all of the questions we had about the car we have been looking at. We actually came close to purchasing a Sorento plugin hybrid but ultimately me and my family decided decided to wait for the full electric SUV as it worked better for our needs. Thank you Angelo for all your help and we are looking forward to purchasing an EV9 from you soon! read more

Putnam Kia - Used Car Dealers Near Me - Burlingame, California

John is really friendly and help me proceed with my leasing and return efficiently and smooth

Meh. Pretty uninspiring service in their sales department. I get the cars are not high end but really your sales ppl can give half a gram of energy. For my (supervised! Road test vibes starting from a very congested parking lot) test drive, it was pretty much around the block in a really congested neighborhood. They also weren't really selling it hard or trying to sweeten the offer at all. It was overall a bleh experience. read more

We test drove a car here and were ready to talk about price but the salesman, Kevin was simply not interested in our business. He was looking at his phone the entire test drive and when we asked him about price, he didn't seem interested in our business. The dealership was very crowded so maybe they have enough business? read more

Brand new (less than 1 month old K5) dies at a stoplight and eventually restarted and slowly drove to Putnam. We were told that since we didn't buy it there, it would be a minimum 650 ddiagnostic fee. He said we could take it to where we got it for no fee. (It's 150 miles away.) read more

I had to go shopping for a new car and I knew exactly what I wanted. Since the last time I went car shopping years ago a new KIA dealership opened up in Burlingame which was so much more convenient for me. Almost right away when my father and I walked in to the dealership Xavier approached us and asked if we were ready to make a great deal. Within a few days of some negotiating with Xavier's help we got a great deal and I had my exact car of choice. Xavier has been an absolute pleasure to work with. He has been absolutely attentive to us and answers our questions and gets back to us when he says he will. An extremely polite and nice gentleman that I would work with again and I recommend everyone shopping for a car to go see him. Xavier made the car shopping experience as smooth as possible. read more

Putnam Kia - My new KIA Soul S. - Used Car Dealers Near Me - Burlingame, California

Putnam doesn't sell used KIA EV and I ended up buying a 2 year old EV elsewhere with 7950 on the odometer. As the car is still under warranty, and it was coming up on 8000 files, I contacted Putnam Kia to schedule it first maintenance and perform a recall that was outstanding. I originally went to the website and noticed they had the option to schedule online which I went ahead and did. Got a follow-up email and text of the person, Maddie Nelson, that someone would be following up. A few days past and no follow up. I decided to call to confirm the appointment. The person who answered was very professional and confirmed there was no appointment. Surprised, I asked was there a Maddie Nelson who worked there. She replied no. I asked does this dealer use AI. Yes, she did and stated I might have left incorrect information. I went ahead and reschedule the appointment for later the same day as but a little later as my original time was no longer available. A follow-up text later stated AI had thought I was a sales call and routed me elsewhere. Strange, a sales person not following up? Onto the service. Brought in the car. Service Advisor is professional and efficient. Went though everything so there I understand the process. The 8000 maintenance calls for tire rotation. It's not included and runs $80. Passed on the $50 to decontaminate the cabin filter. They also performed an EV multipoint inspection, which gave measurements on the brake lining and tires. There was also a part used called window wash which ran a couple of bucks listed. The car checked out, and I was told it was in good condition. The car was purchased last week. The selling dealer did a 150 point inspection, which included the windows washer fluid. Just before I took possession of the car, they were showing me the frunk as a tech was filling the washer reservoir. Took about a gallon and a half and filled to the cap. We had driven 175 miles before taking it in and didn't use much washer fluid in that time. Was this one of those automatic charges they do? I called the service advisor and mentioned my concerns. He said they use a tablet and distilled water for the washer as part of their work. He also followed up with a texted picture of the tablet. This would mean they had to drain what was in the washer reservoir, before putting in the tablet and distilled water for $4.25. You can judge for yourself whether this was the case. read more

OMG I had the best car buying experience thanks to Rishi!! I had to say goodbye to my 15 year old Subaru and Rishi made everything happen so I could get the car of my dreams! He patiently answered all of my questions and clearly knows his stuff! Everyone I dealt with at the dealership was very nice! It was a fun stress-free experience and couldn't be happier! Thank you again Rishi!! read more