I've purchased a lot of cars over the years -- probably two a year on average -- and I can honestly say this was the best car-buying experience I've ever had. Johnny at Peter Pan BMW took care of me from start to finish and made what is usually a stressful and time-consuming process incredibly smooth, efficient, and fast. For the first time in my life, I truly felt taken care of during a car purchase. I felt like I could genuinely trust my salesperson, which is rare these days. Johnny handled everything, stayed on top of every detail, communicated clearly, and made the entire experience feel effortless. It was honestly a breath of fresh air and actually made the car-buying process enjoyable. Huge thank you to Johnny and the team at Peter Pan BMW. If you're buying a BMW, ask for Johnny -- you'll be glad you did. read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

Five-star experience at Peter Pan BMW - and Eugene Masalitin is the reason. I just leased my second X7 from them and the entire process was as smooth as it gets. Eugene walked me through every option and package with total clarity, helped me dial in the perfect configuration, and handled the ordering process seamlessly. When the car arrived, the pickup was shockingly fast - 20-30 minutes and I was driving away. No waiting around, no back-and-forth, no time wasted. I value efficiency, and Eugene respects that better than anyone I've worked with. If you want a premium car-buying/leasing experience that actually feels premium, go see Eugene at Peter Pan BMW. Highly, highly recommend. read more

I am writing this review as I am driving back home in the rain. My husband called Peter Pan BMW earlier today and asked if we can come in to take a look at some cars. The guy said we may close early today but call us as you are on your way and we will stay open for you. Their financing option expires TOMORROW and today is the only day we can go together to the dealership. So, after getting off work and as we are driving to the dealership around 447 pm, we called and spoke to Danny and he said they were starting to close soon, but if you get here before 530 pm, we will see you. Driving from SF to their dealership in San Mateo takes about 30 min, so we can definitely be there before 530 pm. We even told Danny we will get there at 515 pm, according to GPS. A few minutes later, Danny calls us back and said he spoke to his sales manager and said they will close in 10 minutes. That means, they will close at 5 pm, when the store hours said they close at 6 pm AND they said we will stay open for you if you call us and are on your way. How is this any kind of customer service? You have a client on their way and following YOUR instructions to call YOU before coming in, AND my husband called YOU earlier today at 330 pm confirming YOUR store hours and you said you will STAY open for us if we are coming. If nobody is coming or if we didn't call you, then yes I understand that you can close your store early because it's a holiday. But this is clearly not the case. AND the financing option expires tomorrow. Peter Pan BMW, you went back on your word all because you want to leave work 30 minutes early. You lost a client (and hopefully many others in the future when they read this review) because of your lack of hard work, or in this case, just work. Update as of 1/14/26: I emailed Gary from Customer Relations, the same day he replied to my Yelp review to "connect with me about my recent visit and communications with our team". I honestly did not expect anyone to respond when I wrote this review, but when I saw that Gary is interested in connecting with me, I thought wow ok, they do care about their customers, hence their name Customer Relations. When I emailed him, there was no automatic reply about him being out of office (as what people usually do when they are unable to respond to you), so I assumed he would reach out. It has been 11 days, and I still have not yet had a reply from him. I'm just saying, if you say you're going to connect with me, I'd expect you to. This just shows, yet again, I have reached out to Peter Pan BMW and have gotten a negative experience. I'd honestly prefer that you do not try to reach me now because I've had 2 bad experiences in this 1 location. To Peter Pan BMW Customer Relations, I honestly do hope you follow up with your customers when you say you do because this it is not nice to not follow through with your actions. read more

I am really surprised to have seen all the positive reviews for Peter Pan BMW because my personal experience with this dealership over the last ~30 days has been abysmal. If you are an out-of-state buyer, don't bother. These guys will actively do anything and everything they can to prevent you from being able to successfully purchase a vehicle from their dealership. They said as much, preferring to sell to someone who will come back for repeat business and presumably the ongoing car maintenance as well. While I can respect and appreciate this consideration, I would have expected more transparency in the process as opposed to poor communication, a lack of prioritization, incorrect information, and just a generally "lets drag it out and hope an in state buyer emerges" approach. If local, I'm sure your experience will be great. If you're an experienced buyer of out-of-state used vehicles, don't waste your time. read more

If you're in the market for a BMW, do yourself a favor and head to Peter Pan BMW. I just purchased my dream M3 here, and the entire process was seamless from start to finish thanks to an all-star team: Kam Pourhadi (Sales), Gary Hutchinson (General Manager), and Ivy Wong (Finance Manager). Kam went above and beyond--literally. When I needed to grab a cashier's check, he didn't just point me to the nearest bank--he personally drove me there. That kind of customer care is rare these days, and it immediately set the tone for the entire experience. In finance, Ivy made the process smooth and stress-free. No aggressive upselling, no pressure tactics--just clear explanations and a genuine focus on what worked best for me. I truly appreciated her transparency and professionalism. Gary, the GM, also took time out of his busy day to personally help with my application and made sure everything went through with my preferred lender. He's approachable, knowledgeable, and genuinely kind--qualities that are hard to find in management at a dealership. Buying a car can be overwhelming, but this team turned it into something enjoyable. I walked away with my dream car and a smile, and I can confidently say Peter Pan BMW sets the bar for what the car-buying experience should be like. read more

I have bought or leased multiple cars here in the past 25+ years. I'm super happy with my most recent purchase (11/2025) and the team there has been amazing! Huge shout out to sales maintenance guy Isaac! And my sales guy Cam also! If you buy or lease a car here, be rest assured you are valued and Isaac and his team will take care of you! No other BMW dealership in the area provides this level of service! Thank you, Peter Pan! read more

Peter Pan BMW - My new X7M60i - Car Dealers Near Me - San Mateo, California

We just purchased a brand new car from this dealership! We visited a number of different car dealerships and found either the service or the car not to our satisfactory. When we visited Peter Pan, Christian took care of us and from the get go! He was not pushy, was professional, and was very kind. He explained the cars and the experience as if to educate you rather than sell to you. The test drive was amazing - BMW cars have so much performance and the one we drove was really sleek and roomy. It met all our criteria AND the model we wanted is more affordable than comparable models at other brands we wanted. It was a no-brainer to buy at that point. The car with package we wanted was not in stock, so Christian helped us order directly. We legit waited for only 6 weeks before the brand new car was assembled and ready for us to pick up. Christian kept us updated the entire time and the pick up was extremely smooth - he explained everything and Ivy from finance took care of payments and finance. The entire experience was a dream and we recommend Peter Pan BMW for everyone who is looking for high performance cars and professional sales team to work with! Thanks Christian and Ivy! read more

I had the pleasure of doing business with Peter Pan BMW recently. I went there in September 2025 looking for a manual transmission M3. Met with Internet Sales Manager Javed Ahmadzai. The car Peter Pan had on the floor was a really nice Dravit Gray MT M3. But it was a 2025 model, and I was not up for it, especially this late in the year. My first impression with Javed was he did not push me to get that car off his floor. Instead, he immediately aligned with me to place an order for a 2026 model. He was working diligently to convert the Competition X-Drive allocation he had to the Base MT that I wanted, and helped through placing the order. And during the few months of waiting time, when I changed my mind more than a few times to make changes to my specs, he patiently obliged to all my requests for changes and kept updating the specs as I pleased. Fast-forward 4 months to mid December 2025, the car arrived at the entry port at Oxnard, but the timing at the VPC and trucking company to the Bay Area was very narrowly colliding with my holiday trip that I had planned with my family. Javed worked with his GM, Gary Hutchinson, to track down the truck that carried my car, gave me continuous updates on its whereabouts, with an accurate estimate of when it will arrive. We had just one day between the arrival of the car at the dealership and my date of departure for my holiday trip. He went out of his way to: (1) First capture a 10 second video of my car arriving at the dealership on a truck to show my kids - who were tracking the car all the way from Germany, across the ocean to America, and were eagerly waiting for it, (2) Finish all the paperwork needed ahead of time to save time on delivery, and (3) Arranged for finishing the PDI over the weekend when usually it is not done during weekends, to deliver the car to me the very next day - which was one day before my trip! My kids were so happy to see the car with a nice bow on top - 4 days before Christmas! Javed is an amazing communicator, who knows exactly what to communicate to the customer and when. He predicts and anticipates ahead of time what the customer would be looking for, at any given time of the vehicle purchase process, and makes sure the customer is kept informed accurately, in a timely manner. If you are looking to buy a BMW, do yourself a favor: Please head to Peter Pan, and ask for Javed. You will be happy you did! Rest assured, you will be treated with atmost care, professionalism and most importantly, with great respect! I would definitely do business with Peter Pan again, and will be calling straight into Javed, and I am looking forward to that time! Thanks Javed & Peter Pan! read more

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First off, ask for Danny! He is truly AWESOME! I contacted Danny to inquire about a 2023 BMW X6 that was featured on Peter Pan's website. He invited me to come in for a test drive. Being that's this is my first BMW I was nervous. Danny took time and patience to explain everything in great detail to me and my Uncle who is a mechanic. My Uncle who is hard to please, was pleased, and that is a rarity. He truly went above and beyond. He's compassionate, humble and delivered exceptional service. Shakeeb, the finance manager finished the deal with a bow. Thanks to these two gentlemen. Ask for these two if you plan on buying from Peter Pan! They're a phenomenal duo! read more

Honestly this was easy AF. I drove in with my old 330i and rolled out with an awesome deal on a new one. HUGE shoutout to Javed who made the whole process hella easy. Stoked on my new 330i and on Peter Pan BMW. Super super easy. read more

Just recently came in to pickup a new 2026 BMW x7. Was a little worried about what was on the lot, but Eugene Masalitin helped me, gave me a break down of the inventory, asked if I wanted captain chairs, tow hooks, etc. I made my selections and there were three x7's on the lot, we went home with our Brooklyn Grey Mettalic x7. Eugene was extremely helpful as usual, it's one of the main reason why we continue to come back to BMW as a brand and Peter Pan in San Mateo as the dealership. Thank you so much Peter Pan team, everything was seamless. read more

Always a pleasure working with Eugene at Peter Pan. This is our 3rd car from him, won't be the last!

We have historically loved BMWs and have been loyal customers of Peter Pan BMW for many years. That loyalty is why we came back recently, excited about a deal on a BMW i5. However, we were shocked to discover--through our own research--that the vehicle had a stop sale due to an unresolved electrical issue. Not only that, but we were told it was a loaner car with 5800 miles, but on the specs sheet it noted Priority: 1-Customer "sold" at the top, which I am guessing means it was designated to someone else and was not sold. This important information was not disclosed by the dealership until we asked about it, and they could not tell us what it was for (high voltage or low voltage). Their only reasoning was the car could not be sold with a stop sale. While true, this approach was incompetent at best, or worse. And it wasted an hour and a half of our time. This is not small to us; our previous experience purchasing a BMW from Peter Pan years ago also involved a serious electrical issue that ultimately led to a recall under the lemon law. While we wanted to continue our relationship with the dealership, the lack of transparency here created an unsustainable environment for mutual trust. Note this is not about the recall, though two lemons is concerning, it's about trust. Unfortunately, because of this, we are no longer able to be customers at Peter Pan BMW. We hope the dealership takes greater care in full disclosure to rebuild trust with future customers. Selling cars is not rocket science. Being responsible, customer focussed, and at least being close to honest should not be a heroic request. read more

Had an amazing experience with Peter Pan BMW. Started with my salesperson, Adam, friendly and knowledgeable. Got the deal done quick. Went into finance. Where I was greeted by a very friendly finance person. His name is Shaq. Made this transaction smooth and easy. Thank you Adam and Shaq for an excellent customer experience. read more

Had a fantastic experience at Peter Pan BMW thanks to Adam. I really appreciated that the negotiation happened over phone/text rather than being dragged into the dealership for hours. Adam was super responsive, matched my target price, and had all the paperwork ready when I arrived. He made the whole process fast, transparent, and stress-free. Highly recommend working with him! read more

I ended up buying a BMW from here! Ok. It's been close to two decades since I last purchased a car, and this was my first BMW purchase. I was on already on edge since this purchase would be one of my more frivolous purchases and my last car buying experience of a different brand wasn't very honest (the dealership doesn't exist anymore). I gotta say, they run a very well oiled machine here. I called the night before because I found a car that had the majority of configurations on it. I came in the next morning right during opening and was greeted by Kam. To my surprise, everything I had discussed over the phone with the other sales person the night before was recorded and already set up in the system. I found Kam to be friendly, knowledgeable, efficient and no nonsense. I told him I was trying to get out on time to make some meetings and we really zoomed through the whole process. The price was the price, and there were no weird additional add ons. He showed me all the math and the pricing on his monitor. I'm sure he noticed my astonishment over the simplicity of buying a luxury car. After the pricing and set up was initiated I was moved over to the finance manager, Thomas. Same deal here. The price is the price and there are no weird funky add ons unless you choose so. Thomas was really knowledgeable since he himself has been in the industry for awhile, and honestly answered my maintenance concerns. The virtual desktop thing he uses to show you all of the documentation is super cool. We had a bit more time once I had my car delivered and I was really fortunate to have Nader give me the white glove treatment. He showed me how all the high tech features worked and has been quite responsive in my post purchase concerns. I do hope I'm able to keep this bimmer around for as long as I kept my last car, but I hope I can get a chance to buy another car here again! read more

Peter Pan BMW - Finance manager with the super cool virtual table - Car Dealers Near Me - San Mateo, California

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Another phenomenal experience with Raj Poojary at Peter Pan BMW--this marks my fourth BMW lease with his help, and once again, he delivered with absolute excellence. Raj made the entire return and new lease process seamless, completing everything in under two hours. From the red carpet service to the ultra-efficient paperwork (done in less than 30 minutes), this was by far the best BMW experience yet. The level of professionalism, responsiveness, and care Raj and the entire Peter Pan BMW team bring to the table is simply unmatched. Highly recommend Raj if you're looking for a truly exceptional BMW experience. read more

We got an amazing deal from the team of professionals at Peter Pan BMW, Cameron Khalil and Tom were like a fine tune basketball team and each one scored over 100 points with us. We were first dealing with Khalil, but he was out for a couple days and he handed off to Cameron, who dunk the sale and then shot it over to their finance manager, which went above and beyond Tom is a great guy to work with, and he finds ways to save you money, specially in the warranty departmentI give them a two thumbs up on both hands read more

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Kees Stokman was amazing! He helped up purchase a car & was able to make the whole process smooth!

Called up to arrange a test drive in a new M3 Competition. Told very abruptly that they don't allow test drives in M series cars.... I have 3 GT series Porsches and various Aston Martin etc bought locally and never had a problem getting a test drive immediately in something that cost 3-5 x an M3...yikes NO SALE read more

This is my second time buying a car from Eugene Masaltin and once again, it was an excellent experience. From the very beginning, Eugene made the process smooth, stress-free, and enjoyable. Eugene is professional, knowledgeable, and patient, always taking the time to answer my questions and make sure I felt comfortable with my decision. What I appreciate most is that he truly listens to what I need and helps me find the right fit without any pressure. That's why I came back the second time--and I wouldn't hesitate to recommend Eugene Masaltin to anyone looking to buy a car. Thank you again for making the car-buying process such a positive one read more

I have been leasing BMW cars from Eugene Masalitin for the past decade. The service is always excellent and hassle free.Eugene takes care of everything. read more

Great experience with Peter Pan BMW. I purchased both of my BMWs through EUGENE MASALITIN. Very responsive and he got me the best deal possible. read more

I purchased a brand new X5 two years ago from Peter Pan, which was a smooth experience. Recently I'm thinking purchasing another performance coupe, so submitted my inquiry online for i4 M50 and M4. This time I was really disappointed by the sales person Raj Poojary. He directly told me that M4 was not for test drive unless I decide to purchase the car. This is ridiculous! How I'm supposed make a decision without any test drive! Very disappointed in how they treat returning customers and I'll never come back to this place again. read more

Since 2014, Mr. EUGENE MASALITIN at Peter Pan BMW has been my go-to person for leasing cars. This November, Eugene's helped me get my 5th car in almost 12 years. The experience has always been extremely smooth and hassle-free. He really takes good care of you. No issues, whatsoever. I am very satisfied with the services Peter Pan BMW, in general, and Mr. EUGENE MASALITIN, in particular, provide to their customers. read more

Eugene is not just a salesman at Peter Pan BMW -- he is a truly knowledgeable adviser. He pays close attention to his customers' needs and isn't afraid to share honest opinions about the best way to meet them. There are no games with pricing; he is straightforward and clear about your options. On a personal note, I also enjoy talking with him about new models and how they compare to each other. Eugene is friendly, personable, and always punctual. With his help, my personal record for buying a new car was just 1.5 hours! I've purchased 10 BMWs with Eugene so far, and I don't plan on changing that. As long as I'm driving BMW, I'll be working with Eugene. read more

Eugene Masalitin is awesome! He's knowledgeable, prompt and a pleasure to work with on getting a new car lease.

Working with Eugene Masalitin and Peter Pan was seamless. We approached Eugene to lease an iX and he was so responsive and willing to help! We came in and the process was easy as can be. The financial department had our paperwork and walked us through the process with zero glitches. We will be coming back when its to lease again and will refer our friends/family with ZERO hesitation. read more

Test drove our first BMW and had a pleasant experience. We had to stand around for a bit when we first arrived before anyone came up to us to see if we needed help but from there, it was pretty smooth. Our associate took down our license and insurance details, got the keys for the model we wanted to drive, showed us the ropes on how to work the car, and then we were on our way. The ride was smooth but I could tell that BMW is trying to figure out what demographic they want to target - the car was a combo of new tech and analog components, like they were split between catering to the traditional aspects of making a car that actually drives like a car (unlike some more futuristic models out on the market today) versus wanting to keep up with the competition of being more high tech and digital. Our associate luckily was not a pushy care sales guy, which I hate. He understood we were still in the exploratory phase and not committed to anything and didn't give us any pressure to make a sale. He also gave us some helpful information on the different pricing options between a purchase and a lease so we could have different options to consider. If you're in the market for a BMW, I would recommend Peter Pan BMW. read more

I had a very good experience purchasing my BMW from Peter Pan. Victor Hung was very nice and easy to work with. He helped me through a few obstacles that I had. Chris also was really helpful as he demonstrated how the infotainment system all worked. Its really simple after a little practice. Within a couple of days most things were second nature. If your in the market for a nice EV, I highly recommend checking out the I4. This is my 3rd EV and I like the BMW more than the other 2 brands. read more

I've been working with Eugene Masalitin for over 15 years now--leasing and buying BMWs for both myself and my wife--and I can confidently say he's one of the best in the business. Eugene goes above and beyond every single time. We tend to be pretty particular about the cars we order, and he's always incredibly patient, detail-oriented, and genuinely committed to helping us find the perfect fit. He never rushes the process. In fact, he often spends hours with us--presenting options, creating multiple quotes so we can compare configurations, and making sure we fully understand every detail. What really sets Eugene apart is that he proactively looks for ways to save us money. He often finds better rates or suggests less expensive alternatives (even when we're not asking for it!). He always applies every possible discount and makes sure we get all the free extras that might be available. It never feels like a typical sales interaction--it feels like working with a trusted advisor who has your back. If you're looking for a personal, stress-free, and genuinely enjoyable car-buying experience, I can't recommend Eugene enough. He's professional, honest, knowledgeable, and genuinely cares about his customers. That's rare these days--and it's why we'll keep coming back. read more

We literally bumped into Nader Sadegh at the front door of Peter Pan BrMW, and it turned out to be the best thing that could've happened! Nader wad friendlyj, professional, and incredibly knowledgeable. He made the entire process smooth and stress-free, taking time to understand our needs and explain everything clearly. We couldn't be happier with our new BMW and highly recommend Nader to anyone looking for exceptional service! read more

Bought a new i4 here from Nader. He was very upfront with the pricing, patient with the test drives and not pushy. The dealership is a nice and inviting place I highly recommend Peter Pan BMW! read more

A+++ I had amazing experience with Peterpan BMW! They do discount upfront so you don't have to fight for the deal. Ali was my sale rep and he was very informative and respectful! There team was amazing! No pressure and fast buying process. I never really liked dealer until now. It just took too long time and too much pressure. If you want fast, honest and deal with amazing team, go to Peterpan BMW. You won't be disappointed. Thank you Peterpan BMW! read more

I've been working with service advisor kenny Lew at the Burlingame location of Peter Pan BMW for about 15 years during which I've owned several different pre-owned BMWs all of which I hhave had extended warranties on. Kenny is an excellent service advisor. Kenny is Kind, considerate, well prepared repared, and professional. He makes drop off and pickups very quick, easy, and pleasant for me. He's very considerate towards me & asks me how my family & I are doing which I appreciate. He's a very personable guy. I look forward to continuing working with Kenny and I would suggest you request Kenny if you visit Peter Pan bmw for service. read more

The whole atmosphere is unwelcoming, the sales people don't know what their talking about. And the GM is very rude and full of himself. If I were corporate I would let go of the whole team and hire competent workers, I'm sure they'll find better workers to uphold the bmw name. read more

Stopped by the sales department to purchase a new BMW. The floor manager didn't do anything wrong, but I just felt he lived in the past. He kept telling me this car was the only one that is available around and refused to provide some reasonable discount. Come on, there is a thing called the Internet. I found two exactly the same configuration cars within 1 hr drive area. I made them few calls and stopped by one of them, then I got my ideal deal. To sum up, I prefer to work with more straightforward sales, because I value my time. But if you are in the sales game. Go for it. read more

I had a disappointing experience with Yev over the phone. From the moment we started talking, he came across as rude and dismissive. He asked why I was calling and I politely explained that I had questions about terminating a lease, his response was "ok.. what?" I asked what the process was and he said "then pay it" sarcastically. Instead of providing helpful information, he seemed annoyed by my inquiries. I had more questions but he hung up on me. I called back and unfortunately he picked up so I asked to speak to another manager. He wouldn't allow it and said "it's 7pm, he won't talk to you." His tone was curt, he kept interrupting me, and even made comments about me wasting money for terminating a lease prematurely which was obviously none of his business. This kind of customer service is unacceptable especially from a managerial position. We are long-time and regular customers (having purchased at least 3 cars this year) and this experience left such a bad taste. Overall, a very frustrating and unprofessional experience. read more

leases ended on my last bmw and so thought id check to see whats new, and guess what???! got a great deal on a new iX. Eugene Masalitin helped me, and was awesome, Johnny Chan was great also! highly recommend!! read more

Thank you to Yev and Johnny Chan the manager. Excellent service and I got an excellent deal. No haggling needed had the best price in 10 min! They had the easiest process for me to go through. Will be getting my second BMW from them as well!! read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California