Want to be treated like your friend is the Salesman? Reach out to Jerry Becker at Sanderson Ford in Glendale AZ

On January 5, 2021 I started to look for a Ford F150 at Ford in San Tan. I was there from about 9 AM to 4 PM once we were there we spoke with Gary and he helped us find a vehicle that suited our family the best. We learned about all the features that it had to offer and it was a Ford F150 XL 2016 with 59,000 miles. After going back-and-forth on a good sale price with Gary and his boss, as he called him. We were carefully considering the price that the truck was that we wanted to say vehicle for our family. We were told there was a certified Ford 100,000 drivetrain warranty as well as a one year or 12,000 mile bumper to bumper warranty and hearing about this really sold us on the vehicle although it was a little over our price range. We settled upon everything and just as I'm about to sign papers, I'm told that the warranty actually isn't available anymore because it has aftermarket suspension and wheels/tires. I was so upset they did a bait and switch with me. I valued that warranty the most.. I quickly left the dealership upset I wasted an entire day at the dealer who did not value me as a customer and clearly did not want my business because they were not going to do anything to make this right. read more

My worst car buying experience ever. The Internet dealer treated me like I was a naïve child and insisted I shouldn't worry about price, just come down to his dealership and not trust anyone but him. He irritated me so much that it turned me off to even buying a Ford. He proved one thing and that was for me to Never trust anyone who tells you that you cannot trust anyone but them. read more

So here's the skinny on posting a negative review about this dealership. Robert Taylor will add a comment to thank you about bringing to attention that something isn't satisfactory. He will ask you to call him to talk about it. After seven calls and three messages he still hasn't responded or called back. When I asked to speak to the general manager I was told that he was in a meeting. Sounds believable however I have asked for him three times now and he's always "in a meeting". He won't return my call and now his assistant is avoiding my calls. Aren't I the customer? I will contact Ford directly to voice my concerns about San Tan and their management. It's sad that Tim Holvik (general manager), his assistant and Robert Taylor could care less about the customer. I'm not surprised that Tim and his dealership get only 2.5 stars. I'm actually shocked that they are comfortable with such a pathetic score. read more

I know car salesman, but this was fraud and "they" have no sense of business ethics. We purchased a vehicle from them and were informed to come back the next day for the completed paperwork since everything had closed by the time the deal was made. The salesman disappeared, failed to return repeated phone calls, & then pushed us off to a couple other manager names Then, these knuckles also failed to return phone calls. When 1 of the calls were reached we were told our salesman was fired, which was incorrect. Repeated phone calls were never returned, even when leaving a message for the top. Wait, there's more. We later received a copy of the paperwork (missing a couple forms) by mail which included my FORGED SIGNATURE!!! Now I understand why they don't communicate - take the money and run! read more

This establishment is horrendous. I want to be as concise as possible to ensure people read this review. My husband took his 4 year old car in today for a recent safety recall. He picked up the car got home and his drivers side door would not open from the inside. He had to crawl out through the passenger side. My husband thought it was a fluke and we took the car to a local establishment an hour later. In the parking lot my husband again couldn't get out of the car from the inside. I opened the drivers side door so that he could get out and then the door would not close. I contacted San Tan immediately. I spoke to several people who passed me around. Finally got through to the line service manager. This person was the worst rep I've ever dealt with at a professional establishment. He made jokes about the situation was laughing on the phone and told us to tie the door and drive 20 miles to them and they would charge us to fix it. I am 8 months pregnant and we were stranded in a parking lot mind you. He proceeded to tell me the door being broken right after they serviced it was " a fluke". Seriously? They operate this way? I am floored. Also, when we originally dropped off the car and picked it up they have sales people literally in the front of the business hackling you as you walk in. This establishment is unprofessional and operates on a sub par basis. I wouldn't trust them with the safety of my vehicle. Our situation has not been resolved. I will follow up with additional information once it has been. read more

Horrible Quick Lane service. The people who help you at the front are great, but the service workers are terrible. They've messed up something on my oil changes three times now. I will never go back. read more

Buyer beware!!! Very negative experience with this dealership. Used bait and switch, very deceptive. I thought those days were a thing of the past. When Ford corporate finds out, they will be forced to find their ways. We will be contacting multiple agencies to get this deal rectified. Will never buy a car here, EVER !!!!!! read more

The parts department is the worst!!So Inconsistent!! And the person I dealt with today So rude!!! I went in To get a key replacement. Prior to going in I called to get a quote. They asked me standard questions model, make, year and what key I wanted. I told I'm I just needed a physical key no programming. They said to come in and it'll be $40 plus tax. Great! I go in to the parts department later that day and they tell me they don't have that style of key in stock. That they could get it at any minute. At this point I'm thinking to myself.... well the guy on the phone could have told me that but no worries I'll come back. I go back today, with my key and say "hi I just need a copy of this, he asks standard questions model fusion, make ford , year 2018, then he asks if I need a quote. I say, "Oh no I called ahead and was here last week, the guy said it'll be forty bucks" he says ok and heads to the back. After a few minutes he comes out and says "don't know who told you that but it's actually $70 plus tax" .... excuse me?!? I reply "but I was here last week and the guy said $40, I'm only back because you didn't have any before" his response: well I have about 20 of them Me: you didn't have any last week that's why I'm back Him: well now we have it and it's $70 So I asked him for my key back and just walked out. I was so angry and did not want to take it out on him! But maybe I should have because he was extremely rude!! read more

First visit here to the service department, as we moved to the east valley a month ago. Like our DE dealer there is an express no appointment lane for oil changes. Easy enough to drive in and the sign says to park and walk-in. A little confusing coming inside as I wasn't immediately greeted by anyone even though there were plenty of folks around. Kind of felt like I may have went in the wrong door or something. This is my main reason for a 3 star rating. First impressions are everything, even though everything was great after that. After about a minute one of the reps who finished up on the phone, greeted me and checked me in. Everything was great after that initial awkwardness. He pulled up my car history, let me know I have a couple of recall items to address and made me an appt for the following week. Showed me around the service area since this was my first visit. Wait was around 30 minutes, which is what I usually expect for a no appointment oil change, car was also washed. read more

This company will do anything to sell you any car they don't care about what you want. I called and asked about a suv for sale after they said they had it. I drove the hour trip to take a look at the car I asked about over the phone only to find out they couldn't sell it. The car is on hold and was put on a do not sell list 2 weeks ago. Thanks for making me drive down here for a simple no over the phone. They will do anything to get someone on their lot. And as if that isn't bad enough they treated me awful after that.. and tried to blame it on me.. DO NOT GO HERE!! read more

Stay away from here, management is rude, overly pushy and does not treat a customer, let alone another person, right. It's 8:45 PM. My buddy who is a corporate manager for Ford lets me know they have a very special discount that ends February 28th but he has extended it to a few people and he only has 1 discount code so I should ask fast. Our 2003 Ford Focus just died on us, and it was too good of a deal to pass up. I call the number listed on Google and a girl answers the phone. I tell her we can be there before 9:00 PM but I don't want to be "that guy" who makes everyone stay late, and I can come in the morning if they'd prefer that. She assures me it is fine. We pull up at 8:55 PM and right away a man asks us, shortly "here to buy a car?". I explain our situation and he says they are closing soon. When I tell him the girl on the phone said it would be alright he sighs, disappointed and yells another guy over to show us cars. As we walk away he (the manager) says, "you gonna walk out of here with a car" and I say, optimistically,"you know it!". The salesman who we worked with was quick, considerate and attentive; he helped us find the right car, but at a price we weren't able to afford. He needed to "go talk to his manager" and after getting us credit qualified sits down with us to talk numbers. He can lower the monthly payment closer to the range we are looking for and I tell him that it looks good but, after working in sales for several years, I have a rule of not making an impulse buy. My wife and I told him we entered with, as we found out, unrealistic expectations and were really sorry for making him wait 45 minutes after closing with us. He said it was no problem and that he would call us in the morning. After he walks away, his manager, the man who was disappointed that we stayed, yanks the paper our salesman was using and sat down with an abrasive, "what do I need to do to earn your business?". I assure him that what our salesman had offered us was enticing and we needed to sleep on it, I had already assured him that they could call us anytime tomorrow to follow up with us. Not good enough for him. He begins to be even more abrasive and raises his voice to my wife and I saying, "no, no, what can I do to earn your business? Aren't you a man of your word? I am just holding you to your end of the bargain, you said you would buy a car tonight. Well, we have stayed open 45 minutes past for you and this needs to happen". I tell him I need to sleep on it, that it is a big decision and he can call in the morning. His reply, "I need a yes or a no, aren't you a man of your word?" I tell him that if it needs to happen tonight - then no. He stands up abruptly, takes the paper we were looking at, shakes his head, holds up his hands in exasperation and tells us, "I am a man of my word, I am just holding you to yours" and walks away. Dumbfounded my wife and I look at each other. She, at this point, is very uncomfortable. We are left, with no one in sight at the table and I tell her we should just leave, that they are upset with us, even though we apologized for wasting their time and genuinely felt bad. We left and that was that. Or so we thought. As we are pulling out of the dealership, someone in a Ford pulls out quickly from behind us and starts driving erratically, following us. Crestfallen that we are in a bout of post-negotiation road rage from the dealership, I assure my wife it is okay and we lose them at the light. I am not making this up. It was surreal. "How do I earn your business?"... not like that. We are the customers and we were treated so poorly. I have worked in sales for 3 years and have never encountered something so asinine. Save yourself the hassle, visit another Ford dealership. Unless you want to be shouted at and followed by an irate manager. read more

The service and attention was almost perfect. Delivery of the car could have been better. I was missing the front passenger mat, then they tried to give me another one used and not belonging to the car, until they finally got the right one. The car was dirty on the outside. Apart from that, everything else was great. read more

Tim Hovik and his sales/service team are the best out there. They went above and beyond to get me exactly what I was looking for, with the best deal possible, and with me doing as little time in the dealership as possible. This type of treatment and service is a rarity... definitely go see them! read more

I recently bought a car at San Tan Ford over Presidents' Day weekend. I wasn't sure what I was going to be able to get into and was kind of dreading the whole car buying experience, but the guys at San Tan Ford sure took care of me. When I arrived I was greeted by JD who took the time to understand what I was looking for in a vehicle and what would be the best fit for me. The experience from start to the finish was awesome. I didn't feel the normal pressure like I have before at car dealerships and instead they focused on what was the right fit for me and I love my new car. I would definitely recommend San Tan Ford to anyone else. read more

I have never seen a dealership's service department close at 8:00 PM. I can't believe these guys understand that the majority of the population has jobs that are 8-5. They are AWARE of that fact. Not to mention they serviced my Ford Fiesta & when I needed a rental they even called me to let me know when one was available. Then when my car was ready & fixed, I was able to drop off the rental even though they rental guys were gone for the day. And when I forgot to fill up the tank in the rental they even let me go to a fuel station nearby to fill er up so I wouldn't get charged jet fuel prices for them filling it themselves. Wow. Let me also mention that when I looked like I was waiting around for someone, whether it was the rental guy or the service advisor or even the cashier chick, there was always someone who cared enough to ask me if I was okay & if i was waiting on someone & when I told them I was & whom, they said the person would be with me as soon as possible. Wow again. No other Service Department at a Ford dealership (OR ANY dealership), whether it be in my hometown of San Antonio, TX, or elsewhere in Arizona, has been so courteous. None other has left so much of an impression as San Tan Ford Service Dept. Thank you guys. I haven't even touched the subject of how they repaired issues that were otherwise passed off as "Normal" with Earnhardt Ford. I'm not trying to slam Earnhardt, but the very last time I went there twice in a row they said that transmission shuddering & hesitation are normal per Ford. Now I can't verify that Ford Motor Company was the one telling them it's normal, but I do know that San Tan fixed the issue months after I had to endure a rattly transmission & they fixed it right the first time I told them about it. Maybe Ford told dealerships to say those things to customers. I don't know. One thing's for sure. No more rattles, no more shudders, no more hesitation from first to second gear. Sweeeeeet. The TCM was replaced. Something I knew about from reading Ford Forums. They identified the issue & now I am on the road with my own car again with zero issues with the trans. Am I angry at Earnhardt? No. Do I live near San Tan now & want to go to a dealership closer to home for service? Yup. read more

Don't buy a car from here. I made a deal with the sales rep and was promised money back(a lot) for the trade in of my current vehicle. They said they would mail us the check. After a month I called and asked about it. They said oh, it usually takes like a month. Okay? After month two I have called several times and apparently the check was sent but I never got it. They are dragging out this operation for almost 3 months now to get my money back to me. Horrible customer service horrible business people. Horrible experience for me. And I'm sure one of their workers will comment below apologizing for the mishap, any good business will do that. I have called about getting my check and have gotten no where. My wife is angry about it I'm angry about it and I'm sorry it's boiled down to a nasty Yelp review. Congrats guys you scammed another one! read more

They'll jerk you around from getting your car serviced. When you finally get in, you'll have to wait as they're servicing the lemons they continue selling cars where transmissions fail and oil leaks as early as 7000 miles. Don't buy a ford and defiantly don't get it serviced here. read more

I bought a 2018 Ford Raptor from this dealership. I had a manufacturer defect occur on my vehicle at 8k miles. This dealership said that it didn't fall under warranty without even seeing it!! I offered to drive it down for an inspection but they said they didn't need to see it, Its just not covered. So I called Larry H Miller Ford down the road and somehow they had NO PROBLEM covering it! They were way better than San Tan Ford and they didn't even sell me the 80 THOUSAND dollar vehicle. STAY AWAY FROM SAN TAN FORD! GO TO LARRY H MILLER FORD right down the road!!!!! read more

I am giving Cameron Miller from San Tan Ford 5 Star Rating based on our previous car buying experiences. We walked in with our price after much research and quotes from other dealerships on the car we wanted. We walked out 4 hours later with an even better car at an even better price than we anticipated. Nobody likes the whole car buying experience but I have to say Cameron was really a decent guy. I sure hope when go to get our new car serviced we will have the same great customer service. read more

I would urge people to have their ford vehicles serviced elsewhere. I've been using SanTan for four years, as they are a newer dealership, in a nice area, and convenient to the east valley, but I will be driving further in the future. Service writers are not particularly helpful (see the guys' recent January post) and when I went in for a NHTSA recall on a door handle, they refused to even walk out and look at the problem without charging me! Even though I had the recall # in hand and a broken handle on the truck. I ended up purchasing the part myself and putting it in just to be done with it. On that note, noone cares about your car as much as you do... and definitely not these guys in the quicklane service bay. Watch as your car comes back with oily fingerprints all over, an oil handprint on the fabric upholstery, and the only person sorry about that is you. Still, they have a big lot, nice new cars, and if you get hungry while you're waiting, and waiting, and waiting some more, you can buy a donut from the snackbar for a dollar. I like Ford's product, but boy do I wish I could find a good place to get work done. read more

Shopping for a new Ford truck I went to this dealer and found a truck I liked. The salesman was great but the sales manager was horrible! A real jerk. I stopped looking for a while and the salesman continued to follow up with me. I decided to go back being assured the same sales manager would not be involved. I also went to Camelback Ford but did not find the truck I wanted so I went back to San Tan Ford. The salesman was still great, then the new Sales Manager got involved. I didn't think he was that bad until I was in the finance office and found that he mislead me. What a waste of time and how insulting. I do not recommend San Tan Ford since their sales managers fit the old stereotype of looking to confuse customers in order to take advantage of them. read more

I filled out a credit app for a vehicle and I received a phone call back from a David in sales. His response was I'm sorry we can't help you. He did not have the common courtesy or the customer service skills to give me a reason why I was denied. It is just common courtesy to give an explanation for denial. Customer service is horrible and I would definitely never do business with these people. read more

My wife had emailed her thoughts on the poor customer service, the strange conversation with the sales person and the broken promises relating to the sale, to Michael W. and has not received a reply. Just another example of the poor service. The finance guy, Jason raised it up a star initially, but after not receiving a reply in regards to our concerns, I feel that initial 2 star rating is not deserved. It shouldn't take a publicly available negative review to get someone to care about the customer. As soon as a poor score hit Yelp, then there's a response to our concerns? That's not right. read more

I brought my car in to have my sound system repaired (for the third time) and two separate techs told me there was an OBVIOUS distortion in my front speakers. After waiting an entire day for my car, impacting two job work schedule, i received a phone call that their "system" could not detect anything wrong with my speakers. Therefore, they refused to look further into the problem. Odd how my warranty expires in 2k miles. I have never been to a dealership with such a lack of customer service. The fact is there has been an obvious issue with my speakers for several months, verified by two technicians. This will be the last time I take my 2014 Ford Fusion in for service at this location. I highly suggest this to others if they are in need for any vehicle repairs or maintenance. read more

DO NOT WASTE YOUR TIME!!! I've been looking for a used Ford Explorer for about two weeks and looked online at SCAM TAN FORDS used inventory. They had several possible choices and their "internet pricing" was a good value. We went over and checked out a few Explorers where we met with Christy (salesgal) we told her our out the door price (not including tax and title) told her if they could do the deal give us a call and we'd come back over the weekend. She called us the next morning and we made an apt. to come down later in the day. When. We got there she was already helping a customer so we waited around for a while, when she got to us it was almost 5:30 and because we were not doing financing and paying cash we decided we would come back Monday. When I came in Monday we sat down and that's when things got super shady! We had agreed to a price already so all I needed was the total for tax and title. She starts asking me "what kind of payment I was looking at?" I said no payment I just need the total. She goes in to see the sales manager and comes out with a piece of paper with 31,750 on it!! I said "What the hell is this?" Then she goes and gets the sales manager who comes out trying to make chit chat and bullshit me. I said what is this number and he has a new piece of paper with a breakdown of all this "extra" Mind you, everything he was saying I needed to pay extra for was already on the car! Window tinting, nitrogen for the "new tires"... all a bunch of bs!! I said I want to pay what you agreed to AND what is advertised on your website to which he tries to tell me that that price is how they get customers in the door and that they're in a business to make money and cover themselves! I said this is false advertising and he was like a deer caught in headlights. He starts asking me if I want to put some of it on a credit card? . I said to him "you're a scam, this place is a scam!!! And I shook hands with the saleswoman suggested she work for someone with integrity and walked out! I drove across the street to Carmax, picked an equally nice Explorer with LESS miles and 4K cheaper, and promptly purchased it. No lies, no false ads, no shady sales manager. Do yourselves a favor and skip the dealership- honestly Carmax to excellent care of me and had a zillion cars to chose from AND more cars with one owner NO fleet cars! Screw You SCAM TAN FORD! read more

I am not giving a stellar review of the dealership for several reasons. As a matter of fact the silver lining to the whole process was the Sales Consultant, Michael Donlevy (The only reason why this isn't a one star), who was professional, courteous and was the reason why I wanted to take my business across town (I am from Litchfield Park) and become their customer. I was looking at a Ford F-150 Blue Jeans Lariat with the 502a package. Something I had my heart set on. It costs a pretty penny too, and rightfully so, you are getting a very nice truck. Here is where things take a turn for the worse after reviewing their inventory on foot, that just left the whole new car buying experience south on me and has me reconsidering the whole car buying process. I left upset and somewhat angry. The first item. The car has 1200 miles on it. The dealer has been driving the car around. By definition, this is a slightly used car and any new car driven off the lot has a depreciation of 11% by definition. The dealership was using semantics such as 'It wasn't registered'. They were not willing to consider that fact when negotiating... I find that if I were to do the same thing with that vehicle, they would take more than 11% of the value from that vehicle when considering value. They were at best trying to take 1000 off.... laughable, its a percentage not a dollar figure and it is, by every sense of the word, used and thus should be treated as such with an understandable depreciation value (I wasn't asking 11%, that's the number on average of the depreciation value). The next item that had me scratching my head. I had a sales manager give me an initial quote on the car at around 56K. The car is showing online at 54K. Not only did the sales manager not cross reference their own website, they were not even on the same page as their own online price and quite frankly, the perception was they tried to pull the wool over my eyes. How can you try and to give me a 'deal' when you don't even know what you are offering the vehicle for?!! This tells me their sales managers do NOT do their due diligence to take care of the customer. Finally, the GM, who calls the shots, was in negotiations with me this morning, felt he was not budging on price (which, honestly is his own prerogative and needs to understandably make a profit... this is a business after all). But the man reeked of alcohol on a Monday morning. I am not trying to say the man is an alcoholic or that he had been drinking on the job... I am just saying if I held a match up to his mouth there would have been an impressive fire show. With that being said, I will not do business any further with them as it seems they do not understand the definition of new versus used, they don't know their own pricing for vehicles and their GM might have a substance abuse problem. I wish we had come to an accord, but it did not happen that way. This is not retaliatory, given the fact I didn't get the deal I wanted (just an unfortunate circumstance). I feel there seems to be some issues in professionalism and some management concerns going on behind the scenes. This is coming from a 2 time war veteran (OEF and OIF), military officer who has served his country faithfully for 17 years and counting. There are some serious concerns at hand here, especially with a perceived substance abuse by the top leadership of the dealership. MAJ Jonathan Reading read more

San Tan Ford is an absolute mess. My family bought 4, yes FOUR vehicles from here. 2 have never had any issues aside from the mandatory safety recalls. Mine, however, have both been absolute nightmares. The first vehicle was a 2012 Ford Focus, marked as a Certified Pre-Owned. While I am aware that a dealer does not have to show you the CarFax by law, it would have been nice to have been shown them especially since I was a first time buyer and I had asked for them. I did not want to screw myself into a junk lemon. I found out later that the first Focus I purchased was beat up like none other in California. I ended up running the CarFax myself to try and understand why the car didn't like to run, and why San Tan Ford was avoiding working on the Focus. If I had the chance to go back and re-do the deal, I would have run as far away from that dealership as possible!!!!!!! But of course, I got angry instead of using my head. I took the car back, explained my issues with it, and told them they could have it. At that point, I did not care if it affected my credit in anyway, shape, or form. And what do you know!! The same guy that sold us our first three cars swoops in the "save" the day. With being as distraught as I was, I allowed him to sucker me into another heap of junk "Certified Pre-Owned" Focus. I should have known better, but I messed up by letting him use his snakey dealer tenancies and I got myself into an even bigger mess. I cannot even begin to tell you the number of times I have been stuck at that shop. Each time, they deny me a loaner or a rental. Exactly how am I supposed to get to work to pay for the piece of crap if I cannot get there on time? I have since taken my Focus to other Ford dealers, and they have treated me like such royalty. When I make an appointment, they don't hold my car for a WEEK before even looking at it, and they make sure I am able to get around and do what I need to. The problems just never end. I know cars are not problem free, but when it is the same issue over and over and over again, there are only two reasons for it: 1) San Tan does crap work, or 2) San Tan lies and does not do any work at all. I will never, EVER, recommend anyone to come to this shady hole of a dealership. Selling cars is not about who you can screw the worst into a vehicle. I really never should have switched from Dodge to Ford. At this point, I would have even bought a Chevy. Never again will I buy a Ford, especially not from this place. read more

I find San Tan a frustrating place to be. I have a 2014 Expedition, with an extended warranty. First - making an appointment. I appreciate that their 'Quick Lane' is probably good for people who want to drive in and be seen. I like to plan my time a little better - so I make an appointment (9am on a Wednesday) for a regular service - oil change, top up fluids, rotate tires, safety check, etc. I was still in the dealership at noon. 3 hours for a pre-scheduled simple service? Second - making an appointment (again) - I fill in all my vehicle information, and what I want done, online in their appointment system. When I show up, none of that information has been transferred to the service department. Guys - get your IT systems in order! Third - What needs done. I requested a minor repair that would be covered by the extended warranty. I put the details in the online appointment request. When the service is done (finally) they still have not looked at my minor repair and 'don't have anyone to look at it right now'. Having spent my entire morning waiting on an oil change, I lose patience and leave. This is the part that really annoys me - I paid for that warranty and San Tan Ford appear as reluctant as possible to actually have someone look at the issue Finally - after being made to hang around for over three hours, I get to pay $1.25 for a tepid coffee. The one saving grace is that the price for the service was OK. Not a super deal, just OK. They *did* find an issue with my battery and replace it under warranty, but neglected to put the heat shield back on or properly clamp the battery in place. Shoddy. read more

Buying a car at a dealership is such a sham and it's no different at San Tan Ford. Before we even knew the final price of the vehicle, they had shoved paperwork under our nose for us to fill out. They tried to charge us $700 for a GPS service that they said they were going to "pass on to us". HA! They weren't passing anything on, they were charging us for it and they tried to charge us extra for 'dealer adds' on a used vehicle. These dealer adds were not newly added to the vehicle (there were scratches in the supposedly new spray in bed liner). And, the reason we will never shop with San Tan Ford again....they only gave us one key to the vehicle. We had to beg for a key to the tie towns in the truck bed and the sales manager will not return calls to discuss a second key to the vehicle. It's a shame they are willing to lose a family of customers over a measly key. BOTTOM LINE: Know what you're buying. Know what you're paying for it and how much you're paying for it. And know what you're getting (or not getting). 7-19-17 UPDATE: San Tan Ford did come through and provide us with a 2nd key to the vehicle we purchases. For that I changed my review to a 3, I can't go higher than that because they did shove forms under our nose before we even had settled on a price and they tried to charge us for dealer add on's that weren't added on for us but for the previous owner. read more

This was my 2nd truck purchase from SanTan Ford!! Jim Berns from the internet department was awesome to work with and I got an awesome deal!! SanTan Ford will always be the first dealership I visit in the future!!! Thank you again!!! read more

Bought a new truck here 3 years ago and still bring it here for service. No problems with anyone here. The service dept is helpful and solid and no one is pushy. (And they support the Cardinals!) read more

This is for the review of the service department and the car rental return. First off every time I go to this location everyone is ridiculously slow. It's a little frustrating when there's always multiple employees standing around talking with each other but there is hardly any around to help. The other day when I went to pick up my car I had a rental car that I had to return to ford. When I tried to return the car two male employees were standing in the rental car return area joking and laughing with each other. They asked me to wait so they could continue their conversation; so instead of waiting I threw and paper and keys on the counter and walked away. While I was waiting for my personal vehicle to be pulled up into the front one of the employees checked the rental in, said everything looks great, and said he would refund my 50$ hold. This morning I woke up to find a 200$ charge on my card for a smoking fee. How is there a 200$ charge on my card for a smoking fee when the employee sat in the car when I returned it and said everything is perfect. Just because I get pissed off and get an attitude with your employee gives him no right to make a false 200$ charge on my credit card. I called and spoke with a girl at the counter this morning and she was basically laughing at me saying too bad the car smelled like marijuana. I asked to speak to a manager and asked him if I could come smell the car since nobody in my household smokes, and he calls me back an hour later saying he is going to refund me since he cannot smell anything. Just beware of doing business with Santan Ford service department because they will lie to your face and then charge your card for something unwarranted. read more

I recently was over there last weekend to look at the Ford Focus. Had a horrible expierence with a salesman named Andre. I prequalified for a loan through Capital One but didn't know my exact limit to the loan since it was on a Sunday. I was upfront with them and let them know I was going to wait a day to find out my exact loans limit and also wanted to see other dealerships and that I didn't want to jump on something without thinking of everything through. They were pushy, as I expected, not complaining about that. He kept pushing monthly payment figures at me. Which I repeatedly told him I was not looking for a loan through them, I had my own financing. He still persisted. I just wanted to know what the total cost out the door would be. He would not give me a straight answer, just kept talking monthly payments. I pretty much just told him I would get back with him. The next day we found out our exact loan limit through Capital One (which I highly recommend anyone purchasing a car to use) Called Andre up and basically yold him I know my limits and wanted to know an exact figure. I was not trying to lowball hi, just wanted to know a price with the rebates on the car and what it would cost after tax, title, and license. He then started to get very rude to me. Even raised his voice!! He would not tell me a price and wouldn't even give me a ballpark estimate. He totally pissed me off. Then he said he would talk to his manager and get back with me, but never did. Later that evening, I talked with Horne Ford and that was the best experience ever with a salesman. His name was Paul Bunswick, the internet director. He gave me exact out the door figures of a Ford Focus over the phone. He gave us an awesome deal. Well that night we went and purchased the vehicle with ease. Everything went smoothly. Highly recommend them. read more

First of all, the salesman showed me the wrong cars, then he went on and on with very bizarre stories about his "secret" work for the military (apparently he "plans wars") and how he taught John McCain how to relax before speeches. He also gave my 25 year old daughter a very creepy feeling and was constantly focused (complimenting and even touching) on her instead of trying to sell a car. I feel that I was shown finance numbers that had been "played with" in order to make the extended warranty look like a better deal. No one ever explained the financing to me and I left very confused and unsure of what I had agreed to. I am very unhappy that I was convinced to purchase the extended warranty based on faulty figures shown to me by the salesman and basically left in the dark by the finance guy. It was also never explained to me why I had to pay an additional $995 for a desert package that, as far as I can tell, involves tinted windows, some gas in the tires and possibly wax. I cannot recommend this dealership to anyone based on my experience. I am a very unhappy customer. They did call for my opinion but were unable to really do anything for me, other that speak to the salesman about his creepy behavior. I'd like to cancel the extended warranty stuff that I feel I was confused into buying through dishonest business practices. read more

San Tan Ford is amazing! Tony in service is awesome! We did not purchase our Explorer from them but they have always treated us wonderfully. We had been having problems with our screen not working, a known problem with our vehicle, which of course was just barely out of warranty. San Tan Ford went above and beyond to help us get the problem fixed. When another dealer quoted us $2800.00 to fix the screen San tan service department called Ford to let them know we have had problems in the past and got the parts warrantied for us. We have since purchased another truck from Matt and Kevin. They treated us very fairly and gave us a great price. I would highly recommend San Tan Ford for a vehicle purchase or service work. Thanks again guys for the wonderful service. read more

Went in today to purchase a 2015 Ford Escape and the General manager was brought out To Try and work a deal. I came in with cash and was actually discouraged from paying cash. They preferred that I finance. So I said ok and offered what i thought was a fair OTD price. We were very close but then he walked away to review the offer and never returned!! HOW RUDE IS THAT!!! Then the vehicle we test drove and parked up front was GONE!!! Of course we left in dismay never to return....GOODBYE SANTAN FORD.....HELLO EARNHARDT. read more

What is the point of offering service appointment times when walkins are taken in as if they had an appointment? There is no reason one should have to wait up to 2.5 hours for an oil change. When making the appointment online you have to select whether you're dropping off or waiting - why not mention then cars are taken first come first serve and the appointment time you are scheduling doesnt mean squat. Seriously, why bother offering appointment times at all?? At minimum that should be mentioned on the website so someone doesnt drive an 1/2 hour out of their way wasting time and gas. read more

I purchased a F150. I like the truck. I worked with internet sales and used the Costco discount. This is the only way to buy a car or truck. The dealership was very friendly the service shop seems very clean. I would have given them another star if a gotten a hat with my purchase. read more

On 11 May 2019 my F-150 had the check engine and wrench icon come on and it went into limp home mode. Took it to San Tan Ford for repair. It was determined that the lead frame assembly needed to be replaced. A week later I got a letter from Ford Motor Company indicating that my F-150 may develop the problem as described above. This is the second recall for this part. The first was for a computer reprogramming, which I had done. It also stated that if I had already had the repair done to return to the dealership for a refund. I took it back and was told that I couldn't get a refund because a "code" didn't match. I called Ford and was told I had to deal with the dealership. I don't understand how I don't qualify since the the problem I had and the part that was replaced is exactly what the letter from Ford stated. I have been a Ford customer all my life and have been looking to buy a new F-250 diesel. It won't be from San Tan Ford and it will not be a Ford. Chevy has a 2500 series that will do the job just fine. Ford obviously does not appreciate customer loyalty. Ford owners beware!!! read more