This place was the worst. My husband made a down payment on a car, but he didn't end up buying it. He was at the dealership for 6 hours and they still didn't give him the money. We waited for about 2 weeks from when they said he would get the money and they kept ignoring his calls. Finally, he called the family lawyer and within 12 hours we had our money back. I will never buy a car from here. read more

Worst experience ever. Ready to leave with a car when Abraham, with the finance department, refused to give me prices on all the mandatory additional costs that magically appeared between the sales person and his office. Not only did he refuse to give the info but he copped a major attitude when I pushed my questions. Will never go there and needless to say we did not buy from them. Nor would we recommend that dealership to ANYONE, EVER!!! read more

I am currently sitting in San Tan as I write this review. The first time I came here, it was because my wife and I were new to AZ and were staying close to this location. She always gets her car serviced at dealerships, so it made sense to come here. It was an underwhelming experience having to wait 3-5 minutes for a representative to acknowledge my existance and attempt to help. I was mildly interested in test driving a car, so I did so. The gentlemen who helped me was very courtesy and not too terribly pushy. After the test drive, I still waited 30-40 minutes for my wife's car to be done with "The Works" oil change. Then we moved. I received a call the other day from San Tan (which I was incredibly impressed with) saying they missed me and offered me a "special discount" for service at $39.95 for "The Works" package again. Cool. I couldn't even remember what I paid last time, but knew it was about that price and the car DID need servicing, so what the heck. I showed up 4 minutes late for my 10:00am appointment (there were two cars in front of me in line) only to be greeted by no one again for 3-4 minutes, followed by a greeter who told me my appointment was with John (a service "expert") who was not there, and I should wait by his desk. Three to four minutes later, John appeared after being summoned by a technician who noticed me waiting (many thanks to the tech). We did a walk around, and John was very thorough with it. I expressed my interest in doing another test drive, this time I wanted to look at their pickups. John gave me a pat on the back (don't touch me if you don't know me, please) and said sure, he would find one of his non-evasive sales guys to help me out. Great. That was at about 10:20-10:25. It is now 11:38 and not a peep. I'm guessing I'll have to wait another 20-30 minutes 'till the car is done, which again, seems like a really long time. I, a layman, can service my pickup in less than an hour. Not terribly pleased at this point. read more

I just have to rave about San Tan's service department and service advisor Brandon. Today I put my A.C. on to discover it was blowing nothing but warm air. I could survive without A.C. even with the warm days we have been having but I have a road trip coming and need it working! I stopped at the service department without an appointment and Brandon helped me right away. He even went the extra mile to have my car looked at today even though it was super busy. He was able to have the problem fixed today as well when I thought it would not be until Monday . He kept me informed and was so very helpful. My mom also brings her Escape there for oil changes and they changed out a battery for her on a Saturday as well a few months back. Thank you so much for the outstanding service! read more

TL;DR - For their refusal to do anything outside of looking at codes and essentially saying "Eh, it is what it is", they have lost me as a customer permanently. No more purchases from them, no more service. Full story... I was a loyal service customer of San Tan Ford since December of 2014 when I bought my Premium EcoBoost Mustang. I absolutely love the car, but as of the past 6 months, the backup camera has been having issues. Sometimes it works fine, other times the video rolls like an old broken television, and sometimes I am met with a simple "Your camera is unavailable. Please contact your dealer". Eh, it's not such a huge issue that I need to take it in immediately, but I will bring it up during my next oil change. First time I bring it up to a service advisor, they tell me that they weren't able to reproduce it and I should take a picture or video for next time. Okay, fair enough. So, over the last couple of months I take pictures and videos when it happens so I have something to show them. It happens almost daily, so it is not like I didn't have opportunities. Well, on Monday morning I took it in to have them do my oil change and take a look at it. They couldn't find anything in the computer the first day and weren't able to reproduce, so they asked to hold it overnight and take a look in the morning. I get a call at 11am today saying that they still can't reproduce it and they've run out of things they can try. I ask "So, I just need to deal with it acting this way". They respond with "Oh no, we're not saying that at all. We totally believe you that there is an issue, we just don't have any other things to try and we can't reproduce it." Alright, whatever.. I tell them I will come and pick up the car shortly. I get there, pick up my keys and then ask to speak with the service manager on my way out to my car. I tell him about the issues and he informs me that he is aware and test drove the care himself to try and find the issue. Since they were unable to reproduce it and couldn't see a code, there was nothing else for them to try. I reply, "So I just need to live with it?". Assistant Service Manager - "Oh no sir, that's not what I'm saying. I'm just saying we can't reproduce it or get an error code. It's not that we don't believe you, we just can't reproduce it. We're open to suggestions." After another 5 minutes of back-and-fourth, they are not willing to replace the parts because Ford might make them pay for it if Ford can't figure out the problem either. Whoop-de-doo, you saved yourself the expense of a $65 camera, wires, and then $500 for the Sync console; but you lost yourself a customer. If your dealership is not willing to support me with something minor like a camera, how can I trust you with something major like my turbo chargers or my engine? I'm grateful to find this out now rather than wait until something more serious happens. Congrats on saving a few dollars on my service this time, you did so at the cost of my future business. read more

I was interested in a used car and ultimately ended up at SanTan Ford. When I left, I was driving a new-to-me Ford Flex. I was impressed with how friendly the sales people were but not pushy in the least bit. Ann and Matt could not have been more helpful and informative. Thank you both....if anyone I know needs a car, I will definitely recommend SanTan Ford. read more

The first time I took my car to have what soon turned into a safety recall, in a panick turned to San Tan Ford, when I walked into the service department shreaked to see the sea of employees knowing full well that I was going to get screwed because I was sure to pay for some of their salaries. I WAS RIGHT! Boom! Paid out the A**! Then when the latches became a safety recall brought it back to have them replaced, unfortunately San Tan Ford was the closest who had the parts. The clutch I had to have replaced came with a warranty, 24 months, three days before the warranty was to expire the clutch assembly died, because I had the first replacement done I decided to just have the work done there. So let's recap, safety recall items need to be replaced, warranty work needs to be replaced, well that means they're not getting paid! So I got the dreaded phone call that a part that wasn't under warranty needed to be replaced in order to have the clutch assembly work properly it needs this part at $120, I knew I was going to get this call because after all I needed to pay salaries, when I go pick up my car, naturally, I'm asked to pay for $145 part that is NOT under a warranty, when I read the description, it says it was making a noise when tested, not it needed to be replaced or all will be lost as I was told. Of course, I knew I was going to pay in more than one way. I WILL NEVER TAKE MY CAR THERE AGAIN! I will never recommend this stealership to anyone and when Ford sends me my questionnaire they will hear about it too! DO NOT BRING YOUR CAR HERE, unless you want to dump your hard earned money into a service department that is completely over staffed and a money pit. Your welcome. read more

This is beyond on of the worst experience getting a new vehicle I have ever had ! Kareem was my sales representative and he was great ! Until about 2 weeks go by and I get a phone call from a guy named Shane stating I need to bring my vehicle back because they can't verify my employment .. not only did I give them my pay stubs , bank statements and employers information .. & you can't verify my employment ?? Beyond unprofessional!!! Not only did I have to leave work in the middle of the day and stop by the dealership because they can't do there job . Shane accused my pay stubs as being fraudulent! Are you kidding me !!!! I am a legit paying customer and for somebody to accuse me of doing illegal activity is beyond wrong and he should be ashamed of himself ! Not only was he rude and he said he can't help me and I need to bring my brand new vehicle back and they will give me my vehicle I traded in !!!! Shane told me I could come back in a couple hours to pick up my vehicle ... when I arrived again and saw my car I traded in .. it looked worse then when I brought it in for the trade ! It was beyond dirty and the driver seat was broken !!!!! Not sure the name of the person who gave me my vehicle back but he told me he has filled up my tank .. no that was a lie because I had it filled up when I traded it in !!! All I have to say is this was the worst experience! You guys treat your customers like we don't matter and I feel like you guys did a good paying customer beyond dirty ! I will never come back to Santan Ford in my life time ! read more

Absolute WORST buying experience of my life. I purchase a 2013 Ford Raptor in August 2013 from this dealership and I will never purchase another vehicle at San Tan Ford ever again. I should have listened to all the bad reviews on various rating sites beforehand. Extremely poor customer service. I had my own financing in place with Chase Financial & their sales rep, Scott Z, flat out LIED & said that we could get financed at San Tan through Chase, which we later learned was not the truth. This was after we received a payment agreement from US Bank. Their finance director, Josh Jones, also lied when we asked again if the loan would be through Chase, and he said if that's what was worked out then that's who would have the loan. I am EXTREMELY disappointed to say the least and now have to do twice the work to get this loan back with Chase. Side note: We also had the same issue with the $500 "Holding Deposit" that other reviews mentioned. We did not get that back, but felt it was insignificant compared to the financing issue that has been ongoing since we purchased the vehicle 2 months ago. read more

Absolutely tired of being given the run around by Leslie Martin in the service department. I purchased a F 150 in May. The air bag cover on the drivers steering wheel has faded. It was replaced but faded again within a month. I keep asking Leslie about the issue but she keeps telling me that Ford doesn't have a resolution yet. I find it hard to believe that Ford has not come up with a fix for this problem. Also, beware of the overall service. I recently had my F 150 serviced and they didn't properly check and inflate the tire pressures. I checked before and after. It was resolved after I brought it to the managers attention but it makes me wonder, if the most basic part of service is not done, then what else did they short cut on. read more

I have walked into this dealership 3 times and have had a poor experience every time. Front line sales staff are fine. I have nothing bad to say about them. read more

Horrible experience! I have bought a vehicle from them in the past and I thought it would go well. Boy was I wrong. Finance guy didn't really want to make a deal and only came at me with one deal. After finishing filling out my credit app I sat waiting for them to stop screwing around outside and come inside and work my deal. They also asked me to fill out a credit app for my wife and sign her name. I could see someone in the finance room smoking a vapor cigarette and blowing vapors everywhere. I am very displeased with my experience and will not step foot in this dealership again. read more

Horrible MANAGER IS A COMPLETE ASS! We walked in and said we only had about 2 1/2 hours and the manager said then leave because we want to make the full sale today. But a sale tomorrow wouldn't have hurt! read more

Watch your deals with this dealership!!!! They have made some unhappy customers very upset! if they decide to stand behind their word and follow through with their deals, maybe things can workout! read more

I truly have a love hate relationship with this dealership. I really want to love them but I can only seem to bring myself to sort of like them. I have had both very good and very bad experiences at Santan Ford. The only department I have absolutely no complaints about is the Parts Department. The Parts Department team has always treated me with dignity and respect and has on more than one occasion gone the extra mile to find parts for me that they didn't have in stock. 5 Stars to the Parts Department. The Sales Department is always hard to rate so I will just share my experience with them. Last year my wife and I were investigating the purchase of a new SUV. We arrived at the dealership with the intension of test driving 3 or 4 different models. While we were working with a salesman the Internet Sales Manager came out to greet us. I explained what we were looking for and he replied to us that we had Champaign taste on a beer budget and needed to look at something else and took us into his office. Needless to say we didn't test drive any vehicles at Santan Ford that day which was the primary purpose of our visit. After test driving several different makes and models of SUVs we decided that the Ford Escape was our first choice but with the options we wanted it was a little out of our price range and would need to save up for a larger down payment. While considering this I decided to sneak back onto the Santan lot and take a quick peek at the 2014 Escape to see if it had all of the same options at the 2013s we had looked at. I had no intention of buying that day nor was I considering buying from Santan Ford after my previous visit. Well a sharp eyed salesmen spotted me and I explained my situation. I wasn't there to buy and needed to save up a larger down payment. Omitting the part about what had happened to my wife and I the previous week. The salesman took me in to see the finance director where I explained my situation again and he ran with it. Two days later he had found me the Escape I wanted with financing to match and I purchased it from them. Once very bad situation to one great resolution so I'm torn. You could say I saw the best and the worst of Santan Fords sales department which leaves me with a neutral feeling towards them. 2.5 Stars to the Sales Department. The Service Department hasn't given me a complete warm and fuzzy feeling yet but I believe this to be true with most Dealership Service departments. You can schedule service online which is nice but the availability for appointments varies depending on the service advisor you pick. This leads me to believe that you are really scheduling an appointment with the advisor not seeing shop mechanic availability. Having worked as a mechanic this kind of makes sense but it is also misleading. Santan Ford does have a courtesy shuttle to get you home or to pick you up when your service is complete which is convenient. Here is my latest service experience with Santan Ford. My wife recently tore the sidewall of one of our tires. Santan Ford did have them in stock but were a little bit higher priced that the local tire shops. I just so happens that the tires on my escape are an oddball size so no one else stocks them. When I mentioned the price-match they advertise I was told they will only price-match them if we can prove their competition has them in stock. Let just say I really hate hearing yes we do... but... Prior to taking it in for service we noticed on of the door panels had come loose where it sits in the window channel and we asked them to look at it. They were able to put it back in place but seemed unconcerned about it coming loose to the point of smugly telling my wife and I it that it isn't a door handle and walking away. Personally I have owned 16 vehicles 10 of which were Fords and I have never once had a door panel come loose were it sits in the window channel no matter how I pulled on the door. If it does come loose on this vehicle from pulling or resting weight on it engineering needs to go back to the drawing board not chastise the owner for regular use. Being a Service Manger myself I was very offended by the statement made by the service advisor. Not only was it very rude but it shows a complete lake of pride in the company he represents. The proper response should have been to show concern that it did come loose and ensure me that it will be resolved. Personal feeling aside he represents both Ford Motor Company and Santan Ford. I am left feeling Ford Motor Company isn't what it used to be and Santan Ford doesn't care. Zero Stars for the Service Department. Over all I believe Santan Ford and earned the 2.5 Star rating they have here on Yelp. read more

I've been coming her for years for both car maintenance and buying service (we have bought several cars from this location). We continue to come here because of the customer service. Our salesman was extremely friendly and personable. He wasn't overly pushy, and cared about our needs/wants. I do want to point out that Andrew in the finance department is phenomenal. There were a few issues that needed to be addressed after my purchase and he has been on top of everything to ensure things were done properly. His friendliness and customer care are out of this world. Thank you Andrew for the outstanding service! read more

Terrible!!! I Was there haggling for almost 6 hours finally got the deal I wanted only to be told they could not get financed three days later after arguing back-and-forth they finally got me the deal I wanted originally this place is a rip off and a scam go somewhere else!!! read more

Beware of Oil Changes at this dealer. They left the oil cap off my new Ford escape after an oil change Now I dealing with potential engine damage. read more

San Tan Ford Service Department was great. They took care of my vehicle without any issues. The price quoted & time spent waiting were better than I expected. Everyone here is customer focused & pleasant to deal with. read more

Where do I begin? I stopped by San Tan Ford last Sunday to test drive a Ford Explorer and was immediately greeted by a salesman who lost interest as soon as I mentioned I wanted to lease a vehicle. Shortly after I was approached by a salesman named Dale and we test drove an Explorer Limited (since they did not have a Sport on their lot). As we pulled back in the lot I asked if they could run an appraisal on my F150 while we test drive a Ford Edge. He said they would not consider running an appraisal on my truck unless I was serious about purchasing a vehicle and we started talking "numbers." Dale said the reason is because the amount they offer for my trade is contingent on what we discuss regarding the purchase price of the vehicle. This was a little disturbing since the amount they would give me for my trade was "contingent" upon whether I would do business with them or another dealership. It wasn't until I was getting ready to leave that he said he could have an appraisal done. He apologized if he seemed to come off rude, but said it was because he had a migraine the last 2 days. We went inside and he brought the Sales Manager (Harry) over to discuss my interest in purchasing an Explorer. I explained I wasn't too impressed with the Limited and wanted to test drive a Sport, but they did not have one on their lot. Harry said they could write everything up for a Sport (even though I didn't test drive one yet) and have one delivered to their lot. If I wasn't happy with it I could bring it back and we can "work everything else out." Needless to say they lost my trust and the salesman lacked professionalism. The following day I went to Berge Ford (who had the Sport I was originally looking for) and was greeted by a salesman named "Taff." He was professional and willing to assist. We test drove a Sport and he was more than willing to have an appraisal done on my F150. He did not lose interest when I mentioned I was considering a lease and I did not feel pressure to talk "numbers." They ended up offering me more for my trade in, were more professional, had the vehicle I was looking for, exceeded my expectations and won my business. I normally don't write reviews about other businesses, but I thought it was important that the buyer beware! read more

If I could give negative stars I would. Service advisor, Robert, was rude from the beginning. He sat in my car and looked at my paperwork after making me feel like I had inconvenienced him by showing up for my appointment. He looked over my warranty information. Told me there was a diagnostic charge, but don't worry, my warranty would cover it. After having to rent a car to leave, he called me to tell me my warranty had actually just expired by mileage and that my repairs cost was $1300! Then he charged me $135 diagnostic fee!!! This place was shady from the start, the only bright spot was the sweet rental car lady. They should give her a raise. read more

The dealership itself is great. Big, clean and nice overall. I worked with Brian Huglin and John Dye and they were great. They were patient and gave me a great deal on my new Explorer. Go see them, they are patient and make you feel like they want your business. read more

Never in my life have I ever been lied to so many times in 48 hours. Do yourself a favor and go shop the other 200 Ford dealerships in the valley. This one will only shorten your life span. If you want more details, ask. It's gross. read more

Bought my 2008 ford focus here back in Febuary. I love my focus, however the customer service here lacks. All this dealership wants is to sell a car off their lot. For my free oil changes I have had to call over and over again to get a hold of someone to schedule an appointment. Next time I buy a car it will be at Peoria Ford or some other place. read more

I have only had issues with this dealership, I bought from a dealer thinking the car had been inspected and would be up to par. I paid the price listed and then was made to feel like I got the car for a cheaper rate and the issues were my fault. Then I gave a bad review on the survey and they had the nerve to scold me because some of the items were fixed. This should have been done before the car was sold. Every time I go in for service I have to return once or twice to get something corrected or whatever was fixed causes another issue. I recently went in for an oil change, came home with a leak and mess to clean up in my garage. But hey I got a free wash!!!! read more

Tried to make an appointment for a service (oil change, tire rotation) and the person on the phone said just come in the morning and we'll get you in. So I came in the morning and sat in the "quick lane" for over 20 minutes and nobody helped me. I was told, we'll be with you soon" twice....20+ minutes! Nothing! Don't even try this place unless your time is not valuable. read more

I was looking for a Used Ford Flex. San Tan had a great selection of low mileage vehicles. They were just a few years old but in great shape. My experience with our salesman Kieran Mitchell was excellent. He walked us through all of the bells and whistles the car had to offer. He explained how the convenience package worked and was sold. We picked out a color and started the paperwork. I had to leave due to an emergency. He was very understanding and never felt pressured to buy right now. I told him I'd be back in the morning. He called me the next day to inform me that someone else was also looking at the vehicle. I thought to myself what a typical salesman tactic. But sure enough when I arrived someone had purchased the vehicle. Since they did have a large selection I choose the other white Flex. While working out the numbers with the manager Bryan Hutchison, Kieran informed me that the other car did not have the navigation package I desperately wanted. So we moved into another color. My wife actually loved that color better. It had a few more miles than our original choice but we agreed on a price. I got through finance pretty quickly. Andrew Mannion was awesome. Walked me through all of the paperwork quickly. I knew I wanted an extended warranty with all of the newer electronics. He asked how much I drive, which is a lot. He showed me the options and actually talked me out of a longer term but added more mileage. So I have 150,000 miles of worry free driving. Since we were back and forth on cars the longest part was waiting for the detail. That too was magnificent. The car came to delivery clean inside and out. I drove away with a full tank of gas and a smile on my face. Thank you Bob Johnston for the info on entertainment systems. I'll be back or the kids will have my head!! Thank you to everyone for the best buying experience I have had. read more

San Tan Ford - Merideth and I have just arrived to her new home. I hope she likes it. - Auto Repair Near Me - Gilbert, Arizona

Santan Ford "It's all about you...r wallet" It seems like every time I go in for simple fixes on my car they find a way on charging me extra on any little detail that they can find wrong read more

San Tan Ford advertised a price for a brand new car online when I got to the dealership the price was $4000 higher then the advertised price and they said the advertised price was a mistake and they also tried to add on $2500 in additional fees they had listed as "accessories ". What?? Scam alert!! Stay away! read more

I did get a great price on tires I am only giving them two stars for their customer service. I had arranged to drop my truck off for the full day so we could have all tires replaced and an alignment done. They called around 2:00 to tell me my truck was ready. When paying the bill I noticed they did not do the alignment. While I confirmed with the service department more than once to make sure they put me down for an alignment they did not. They then proceeded to tell me if I want it done I would have to wait a couple of hours. No. Unacceptable. You had my truck all day and now want me to wait an addition two hours for your incompetency. Not a follow up phone call, nothing. Will not be back. read more

I bought my truck from here back in February of 2012. So far I have had great service from them. All I have had done after buying my truck is get the oil changed. The service department was great and friendly. Maybe I just got lucky but I have not had any problems with them at all. The reason I only gave them 4 stars is because I realize I haven't had to deal with any major repairs or issues. If something comes up, which I hope it doesn't lol, and I have to go there for service then I will up date my review accordingly. read more

They claim to have the best prices and customer service... Hardly. I was ignored by everyone. I asked the receptionist for a sales person, she said she would help but never did. I just asked someone else. The sales guy that started to help me (Chris) was great! He listened and was helpful. Then, some other sales person came over and tried to step in (John). Seemed like a nice guy but refused to listen to my needs and wants. As well, didn't want to negotiate. Didn't offer to search other dealerships. DIDN'T ATTEMPT TO PROVIDE THE BEST CUSTOMER SERVICE. Needless to say - they lost a deal. I'll take my business where they offer BETTER prices and BETTER customer service, because it's not here... What a waste of my time! Don't waste yours by going here! -- at San Tan Ford. read more

Beyond amazing service by Matt in sales, Chris in sales, Johans in finance, and the whole San Tan Ford crew ! Thank you for putting me in a brand new Ford Focus! Highly recommended to anyone in the market for a new car or truck! read more

It's embarrassing the AZ Cardinals are linked to this tiny owned chain of a car dealership. My dad didn't have much luck here on a trade in 2 weeks prior until I went in, really lowed ball him compared to other offers he received. I went in wanting to buy a 2nd car, should have been easy. In the end, the salesman chased me down in the parking lot and agreed to my price. What led up to that point was nonsense, lies and games. I loved the car I test drove and you came down to my price, but won't give you my business, next. read more

be highly causious with this dealership...they performed a 3K service in my AC and now I need a new engine. This people failed to fix the a/c properly the first time and they over charge the system the second time after I took it back and on a trip out of town the system cause one of the hoses to rupture and over heated the car. From this point forward I'm going to promote no FORD car purchases of any kind....I had a 1997 Ford explorer and after the transmission failed at 102K I replaced it for a new one which the transmission also failed at 112K....I'm pro American economy, but based on experience I'm never buying American cars again, not after the quality of the car, nor the service provided from their dealerships. SCUM!!!!!!! read more

I find it funny that I received a noticed being declined 23k but ended up financing 25k. THEN talking with the finance manager about it, he tells me his job is to get the loan approved.... -_- I find that funny also. Just tells me you done care about it or me at all. Sunroof liner was messed up. They told me I would have to put in a claim for it. YOU knew the sunroof was messed up! WHY do I have to pay. You tucked it in to make it look good. But when I rolled the windows down it flaps. I found broken glass in the back hitch lock which i'm assuming its just going to make it break. A key program took from 7:30 until 2:30 -_- They told me nothing about how to work the functions of the vehicle but i'm not dumb. I will never go to San Tan Ford again. I will not refer a friend. If I could I would return the Edge I purchased and go to another place. I should have walked off the lot. This being my first time purchase..... IT WAS HORRIBLE! I should have left. After 2 weeks still waiting on a response for my sunroof being sold already messed up and nobody mentioned it. Horrible customer service. No call reguarding my sunroof from the team that sold me the car. And i was a referral. And the service department said they informed to contact me. They know what they did was wrong!! read more

This place is a joke. I made an appointment DURING the week, one would think that you would've called to verify my warranty plan before I brought my car in. It's Saturday and they're closed....you're more than welcome to pay for it out of pocket!!! YA THANKS BUT NO THANKS. I paid too much for my plan to be paying out of pocket for maintenance work! read more

I had an incredibly positive experience while purchasing a 2016 Mustang from San Tan Ford. It began with meeting with salesman James Zyck and explaining my wants and needs for my new car to him. James found a perfect car for me, and after a good test drive, we started the negotiation phase (for us consumers always the worst phase) of the process. While James and I were discussing the price of the Mustang, I met Mr. Alan Cauble (sales manager) and was pleased with his approach to the negotiations, and how respectful he was to me. From the initial contact with James, to the price negotiations with Mr. Cauble, I never once felt pressured or hustled into buying the car. Learning that I was retired from the US Army, James researched and found a Ford veteran appreciation discount that was available to me which saved me a lot of money on the car. I found a great car at a great price (with a nice veteran's discount included), so I bought the Mustang. At this point, James introduced me to San Tan Ford's "finance guy" Jason Zakaras. I found it a pleasure working with Jason, and he worked very hard to get me the best interest rate and terms for my auto loan. After signing the contract, but before driving away, I met Justin Hedges who gave me a tour of my new Mustang's electronic features (nice touch!). Justin (like me) is a Ford enthusiast and a "Mustang-nut." I thoroughly enjoyed my "Mustang class", and the Ford car-related topics that we covered when we digressed from class topics. My time with Justin was enjoyable and it helped me gain a much better understanding of my Mustang's capabilities and technical features. From my initial arrival on the lot, to me driving away in my new Mustang, I found it comfortable and enjoyable working with everyone at San Tan Ford. All four of the gentlemen that I've told you about were friendly, professional, and treated me with great respect. Again, I never once felt pressured or hustled throughout the buying process. I would certainly again purchase a car from San Tan Ford, and would recommend them to my friends. read more

100% wouldn't recommend the service department. I brought in my 2013 ford focus st to them a few times. I had issues with my wiring harness where my car would stall and die while driving. On top of that I had drop from the windshield nozzles, the service writer proceeded to tell me that it's normal, and that his buddies car does the same when clearly it's not, not on a new car. Took my car to another dealer in the valley where y confirmed the wiring harness job completed by San tan was completely botched and it was done correctly the third time by the new dealer. In addition, they did also confirm that both windshield washer nozzles were faulty and were replaced, and guess what, no more drip! Please don't waste your time here. Plus the service manager was extremely rude when I called to make her aware of the botched repairs. read more

our salesman was Jim Berns. Jim is exactly the type of salesmen you want. I think he sensed right away how nervous we were in making this purchase. first of all, it has been many years since we have made a car payment. He picked up on that right away. He followed us thru each step of the transaction. We started with Jim and as we left the lot with our new car Jim was the last person we talked to and the last face we saw. We asked Jim to treat us as though we were part of his family and we both felt like he did just that. read more