Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

LAZY! The house I bought had a pool which was the first one I have ever owned so I knew nothing…read more I used Johnson because they had serviced the pool for the previous owners. From the get, their service was mediocre and spotty. Then I learned that despite the pool being salt water--which they were aware of since they actually wrote up the sellers condition report for the pool disclosure part of the buying process, Johnson just ignored that and NEVER serviced the pool as it was meant to be maintained in order for the salt water system to work. Instead they would just show up periodically and dump chlorine into the water--NOT what you do to a salt water pool. Consequently the salt water cells were never cleaned allowing the entire system to fail and refused to correct the situation. They are LAXY USELESS CRIMINALS who will happily accept your monthly payment yet do nothing to earn the money spent. STAY FAR FAR AWAY!

absolutely recommend for pool work and maintenance.read more

Tiny LOCAL shop. Recommend. I finally found a pool on…read morecraigslist but I dont know anything about them. I already like to support local but it's even more important with all the bs the last year. So i went to the smallest little hole in the wall pool shop Id remembered seeing when I got the pool. Self teaching about things but this shop was super helpful and had the patch kit I was looking for (BOXER vinyl pool repair kit with tube of adhesive and sheet of clear vinyl you cut to size vs stickers. This is a little more work but works excellentl). I also needed sand for the filter and knew it wasnt play sand but special pool sand and she helped me with that. They carry a nice sand made from recycled beer bottles. She told me about the chemicals amd what would probably work best for my pool. I was going to get a floaty thing the bleach pucks go in that I remember from my Gram & Papa's pool when i was a kid but she said that with such a little pool it would be way too strong for it. She explained to me that a granulated chlorine would be better because I can dose small and also told me to mix it up in some water first before I put it in to make sure I dont chance having any granules make it to the bottom of my pool and hurt the liner (Again because its a small frame pool). My brain has difficulty sometimes understanding things and she was happy to explain it to me a few times. They ARE a little mom & pop shop so they have to do a lot of different aspects of running the shop, this means they might not jump up and come ask you if you need anything as soon as you walk in the door because they are looking at the computer doing inventory or ordering or whatever but if you need help like I did just ask and they are very helpful. The things I got so far have been fairly priced. I am looking at an upgraded skimmer net possibly and its cheaper on amazon but for all you people who don't understand how small business works- local mom & pop pricing is typically going to be at a 50% markup from what you might find online. There are many steps to the distribution process for brick & mortar shops as well as wages, insurance etc which is also why most mom & pops have mom & pop working in the shop! being the managers, sales, customers service, inventory specialist, orderer etc all rolled into one!!! They also dont have the benefit of bulk buying power that gives large billionaire owned corporations bulk pricing. Do you want to help people in your local community pay thier mortgage payment or kids school stuff or do you want to give some billionaire some more pocket change? Something to think about. I got a better price on my sand than amazon and the same for my patch kit. I haven't picked up chemicals yet because I dont have water in the pool yet. But i also got my questions answered and personalized help and some good down home local small talk :)

Benjamin Williams from Hot Tub Store provided excellent warranty service for my spa. He arrived on…read moretime, was polite and professional, and clearly had extensive knowledge and experience. Benjamin fixed the issue efficiently and also took the time to share helpful tips and tricks for caring for my spa and keeping it in good condition. I was very impressed with his friendly manner, expertise, and attention to detail. I would confidently recommend Benjamin to anyone needing reliable and knowledgeable spa repair services. Ann Schibig

Alison did amazing job helping me navigate through multiple options and select the option that fits…read moremy needs and budget. I am looking forward to get this project done successfully.

Teirin, the manager, was super helpful and had such a positive attitude. She made the whole…read moreexperience easy.

Dec 2024 my pool sweep broke. I contacted this Leslie Pool store and spoke with Eric. Eric was…read moresuper helpful and had me bring the sweep to the store. He was very knowledgeable about the product and suspected the cord was malfunctioning. He provided me the info to determine if it was covered under warranty. I then dealt with manufactures over the phone that wasn't much help. I then spoke with Tieryn at this Leslie pool store. She was very very helpful and great customer service. Bottom line is Eric and Tieryn assisted me in getting the warranty coverage and replace the product with no hassle. Their knowledge of the product and outstanding customer service is worth me doing this Yelp review (which I rarely ever do. I would HIGHLY recommend this store because of their great customer service and prompt attention to my needs. Thank you Eric and Tieryn.

I can't recommend this company enough. They were incredibly patient as I went through my…read moreconstruction project which was delayed. They rolled with my changes and stored the tub until I was ready. Amazing customer service!

Had a great experience and conversation with Mark and highly recommend A Hot Tub Place. We had…read moreawesome install help from Anthony who set up the tub quickly in our back yard! Learned a lot from Mark about how to care for the tub and the wood surround and we're so happy with our new Softub!

This is the follow up to my pool surface being ruined by high acid from Johnson Pool Maintenance…read more The acid was so high it ate the rubber off the wheels of the pool sweep. Just to clarify, the grandkids of the original Johnson Pool folks are taking no responsibility for the damage. The grandkids took over the company in 2025 and appear to have made changes to the business model which resulted in the damage. Nobody from Johnson ever contacted me about the pool sweep or the plaster being ruined because they were charging me $200 per month and never opening the cover.

I visited Jonson Pool & Spa this last week. I had recently drained my spa and needed advice on the…read moreprocess. Vince went above and beyond to guide me through the process. He was so nice, knowledgeable, and willing to help- it was a 10 star experience. Thanks, Vince! Appreciate you.