Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

We go here to purchase chemicals to treat our hot tub and purchase cleaning products. This store is…read morereally cool to walk around in. Everyone that works here is so friendly, welcoming, and knowledgeable. They also have a lot of high end products on display such as hot tubs with built in massagers, saunas, massage chairs, cold plunges, patio furniture, and so much more! An amazing store if you own a hot tub or pool or are looking to purchase one. It's also an amazing store if you are looking to turn your backyard into a retreat or add something inside your home to add to your health and wellness. Highly recommend this place!

Another follow-up on what a terrible company Johnson Pool and Spa is. We just had an inspection…read morereport done and the inspector found that the etching was indeed from a chemical imbalance caused by Johnson Pool negligence. The novices running the company tried to gaslight us into believing it was natural deterioration. They refused to pay a dime to fix it or take any responsibility whatsoever. See photos of inspection report below.

Benjamin did a great job discussing maintenance of my tub, and I've signed up for the maintenance…read moreprogram, with them. Very informative, thoughtful and pleasant in his interactions. We've been very long-term customers of the store in Santa Rosa and continue to be very pleased with our saltwater tub.

We just had our Hot Springs Vanguard hot tub delivered, and so far the experience with this store…read morehas been truly white-glove from start to finish. It began with Nick, who was incredibly responsive and attentive to all of our questions, and continued with Benjamin, who is probably one of the best salespeople I've ever met - largely because of his genuine enthusiasm and care for both the product and the customer experience. We originally had no intention of signing up for the monthly service plan, but after Benjamin thoroughly explained the benefits and value, we ended up opting into every available service. Would highly recommend these guys!

Dec 2024 my pool sweep broke. I contacted this Leslie Pool store and spoke with Eric. Eric was…read moresuper helpful and had me bring the sweep to the store. He was very knowledgeable about the product and suspected the cord was malfunctioning. He provided me the info to determine if it was covered under warranty. I then dealt with manufactures over the phone that wasn't much help. I then spoke with Tieryn at this Leslie pool store. She was very very helpful and great customer service. Bottom line is Eric and Tieryn assisted me in getting the warranty coverage and replace the product with no hassle. Their knowledge of the product and outstanding customer service is worth me doing this Yelp review (which I rarely ever do. I would HIGHLY recommend this store because of their great customer service and prompt attention to my needs. Thank you Eric and Tieryn.

Treat your customers better. At least act like you care. We…read morebought a pool 13 foot round on sale. Set it up in June and noticed it looked like patches on the bottom. I thought maybe it was made like that. So a month or two went by and it started leaking. Up too 1.5 feet a day.My family started complaining about the high water bill. Do I called Leslie's pool were I bought it and he couldn't find the purchase in his data base. I didn't anymore have the receipt but I had my bank statement that I bought it there. I took the pool to Leslie's were I bought it and Eric the manager said he did not care. If I did not have Leslie's receipt there was nothing he could do and he did Not Care! Worst customer service I have ever had in my life. I said how bout I leave it here for you and he said he would call police for terrorizing Leslie's.?so I left very unhappy and ruining my last weeks of summer He would not even look at it.

I can't recommend this company enough. They were incredibly patient as I went through my…read moreconstruction project which was delayed. They rolled with my changes and stored the tub until I was ready. Amazing customer service!

Had a great experience and conversation with Mark and highly recommend A Hot Tub Place. We had…read moreawesome install help from Anthony who set up the tub quickly in our back yard! Learned a lot from Mark about how to care for the tub and the wood surround and we're so happy with our new Softub!

It's not often you find an owner of a pool company who really knows his business. His father was in…read morethe business. He is curious,pays attention to detail and really listens. I have a cracked pool that requires sophisticated decision making.The owner Matt has not only been honest, incredibly perceptive, creative, and acted in my best interest. Also the company is socially just, and treats its employees well, including full medical benefits. I recommend company without reservation DS retired kidney doctor

This is the follow up to my pool surface being ruined by high acid from Johnson Pool Maintenance…read more The acid was so high it ate the rubber off the wheels of the pool sweep. Just to clarify, the grandkids of the original Johnson Pool folks are taking no responsibility for the damage. The grandkids took over the company in 2025 and appear to have made changes to the business model which resulted in the damage. Nobody from Johnson ever contacted me about the pool sweep or the plaster being ruined because they were charging me $200 per month and never opening the cover.

Having Holy Waters to remodel my 38 x 18 inground pool was the best choice I could have made. Juan…read morekeeps all of his promises, and got the job done on time and at the price promised. He and his crew are honest, trustworthy, and hard working! Special thanks to Martin on his crew. The guy knows what he's doing. I highly recommend Holy Waters! They are the best! - Dan in Santa Rosa

Excellent work - on time and on budget. Highly recommend them. Great communication and very…read moreprofessional