Sad to say I have been ordering from here for years. Always enjoyed the food and the quick service. Had a small issue with the order, so I called. After speaking with the manager, I can say my business is done with them. The food was made incorrectly, and I offered to show them proof clearly listed in the order history. He answered with, I can send me pictures on how his systemprinted the order. Obviously something is not working corectly. I can see if I made the mistake, however that was not what happened. Easiest fix, so simple ! They showed on the receipt (taped to the sub) steak and cheese with no cheese add banana peppers. Please look at the photos to see if this says anywhere at all..... no cheese?!?!?. Was very rude and extremely poor with customer service. After being spoken to in such a way I decided to let them know I'm going to take my business elsewhere moving forward. The managers answer to that was go ahead no problem have a good day and hung up. We have been ordering from them for years 150-250 a month easily if not more. I guess they dont need the business from us no more, than manager made that clearly understood. read more

Great portions for the prices!! Call ahead and have your order ready in less than 15mins. Clean, not very crowded. Delicious in flavor, not lacking seasoning or cheese. read more

I ordered lunch from here on a weekday via a catering app. Because of this I can't speak to the ambiance or staff so this review is based on the food only, which was awesome! I ordered a kabob salad with extra chicken. Generous portions and salad came with a pita. Exactly what I want from a Greek salad. Plenty of other options on the menu too! Definitely recommend! read more

Santoro's Sub Shop - Kabob salad with extra chicken - Pizza Near Me - Lowell, Massachusetts

Sad to say I have been ordering from here for years. Always enjoyed the food and the quick service. Had a small issue with the order, so I called. After speaking with the manager, I can say my business is done with them. The food was made incorrectly, and I offered to show them proof clearly listed in the order history. He answered with, I can send me pictures on how his systemprinted the order. Obviously something is not working corectly. I can see if I made the mistake, however that was not what happened. Easiest fix, so simple ! They showed on the receipt (taped to the sub) steak and cheese with no cheese add banana peppers. Please look at the photos to see if this says anywhere at all..... no cheese?!?!?. Was very rude and extremely poor with customer service. After being spoken to in such a way I decided to let them know I'm going to take my business elsewhere moving forward. The managers answer to that was go ahead no problem have a good day and hung up. We have been ordering from them for years 150-250 a month easily if not more. I guess they dont need the business from us no more, than manager made that clearly understood. read more

Santoro's Sub Shop - Please tell me where it say no cheese.....? - Pizza Near Me - Lowell, Massachusetts

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Worst place I mentioned light toasted on my Italian sub not roasted to blacky!! So disappointed read more

Santoro's Sub Shop - I said light toasted roasted!! So disappointed - Pizza Near Me - Lowell, Massachusetts

Decided to try them again. Still not good. Sub rolls are terrible. Not fresh. Too bad since it's close to where I live.

My go to place for delivery! Online order is a breeze and reward program is a plus. You can track your order and most of the time they are fast with delivery. Food is always on point and consistent. Only down side is the location. If you're picking up, definitely keep an eye out cause it's extra sketchy around the way. read more

The only thing this box of pizza was good for, was a heated mattress pad for my cat. I did not know someone could mess up pizza that badly, but I guess we should have listened to previous reviews. Never again my friends. read more

Santoro's Sub Shop - A heated mattress pad. - Pizza Near Me - Lowell, Massachusetts

Stopped in again while I was in town to get a large steak and cheese sub. Definitely worth the trip wherever you're coming from. Do yourself a favor and purchase one of their chocolate chip cookies for dessert, you won't be disappointed. read more

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I have gotten food from this place so many times. The service has gone so far down . I received a delivery tonight without the drinks . The driver said he forgot them and would be right back. Then he went and did other deliveries instead. I finally got my drinks 2 hours later. Manager on the phone did nothing to resolve the issue. My food was inedible by the time I got drinks. I strongly suggest you don't waste your hard earned money on these people that don't care about the customers at all. read more

It's average bar food and pizza. I had zero expectations and given the price point, it was slightly above what I expected. 3.5/5 but .5 for pricing that is reasonable read more

Do not order take out here. I ordered a sub for take-out. However, they gave us a different one than we requested, which we discovered the next day upon opening the wrapper. When I called them to complain, they refused to either replace it with the correct item or to refund my money. The excuse Santoros gave was that I had waited too long to report the mistake. This is dishonest and wrong. read more

100 disappointed with tasteless meat and burnt bread :( the spaghetti was so salty and soggy too didn't even give it to the dogs read more

Santoro's Sub Shop - Pizza Near Me - Lowell, Massachusetts

Excellent sandwiches, excellent service!! Needed to order sandwiches for 40 college baseball players and these guys were so flexible to help us. Sandwiches were so fresh, cut and packaged to accommodate us. Thank you!! read more

Made my food incorrectly and refused to admit it was incorrect? They were telling me that it was correct as I was staring at the wrong food which I have an allergy to Very rude, very argumentative and stubborn as well. read more

Delicious gluten free crust! Buttery, fluffy and delicious - probably the best I've had in a while Quick delivery read more

I ordered a roast beef sandwich dinner, and what I got was a very gray meat sandwich. Called the shop to let them know, only for the guy on the phone to tell me it can't be because they slice it fresh to order. read more

Santoro's Sub Shop - Pizza Near Me - Lowell, Massachusetts

Long time customer here!!! Except for after tonight I will never ever ever order from this establishment again!!!! I've been ordering here for years, but over the last year or so they've considerably gone downhill with service and quality of food. I ordered from my job because I do get hungry at work and like to eat.. well I was delivered a pizza that sat on someone's seat tipped over and all the cheese had slid to one side so when I called to report it and let them know that the pizza is pretty much inedible I was put on the phone with three different people. I was screamed at I was called a dirty, dumb homeless bitch I was told that I didn't give enough money when my order came to $15.74 and I paid with a $20 bill and did not ask for a change back. Tonight is the last straw instead of just remedying the situation you had to get on the phone and tell me I didn't give you enough money and then call me derogatory names. That's not even the worst of it. This grown man that I'm gonna have to assume is the manager or the owner called me a CUNT as well!!! Sorry for graphic language but the truth should be put out there about this establishment after I was treated the way I was tonight. I was then hung up on so if you want food that you can't eat and you want to be called disgusting names order from Santoros !!! I didn't even realize that Indians knew how to make pizza ‍ read more

The food is good I won't lie about that but the staff are terrible, the guy on the phone told us a 40 min wait and 20 min later we got a call from them asking if we're coming and she said "where closing soon" I told her will be there in 20 min and when we got there they were closed so we wasted are time, on top of that when I asked the guy if it cost extra to add things on the sub he goes " I don't know you tell me buddy" so because of that terrible experience with the staff I won't be coming back‼ read more

Awesome subs and calzones and very reasonable price and good service and great delivery and deals and quick and easy services

Love love love the pasta w/ red sauce and baked cheese. It's my go to everytime! The only thing I would change is their garlic bread.

terrible management. they refuse to refund me even tho I never got my order delivered. they told me I can wait till they close for a driver to come by which by then my food will be close or I can come pick it up (which I couldn't) the food that I did get was FROZEN still. I will never go back. when I asked for my refund for the food I didnt het he said "I can't refund u" since I paid with a cc he would have to refund the whole order. PATHETIC read more

This place stays late inlime most places in Massachusetts! The food was also very good. The Philly cheesesteak egg rolls were my favorite but also the chicken teriyaki calzone was my siblings favorite! It was so good we came back before we left back to town! Definitely am coming back whenever I am in town. read more

Ordered a chicken parm sub and got a cold chicken salad with parm cheese .... wtf 1. disgusting 2. not even close to being the same thing read more

I literally wasted $50 today on trash food. They need to change that nasty oil that shit old asf and you can taste it through the food/fries! The audacity and then they have me paying for extra salad dressing and don't even bother to put just one packet at least so now I have some dry ass salad no dressing at all! Oh and it had steak tips in it and chilllldd don't get me started on that dry ass steak that also had lIke that nasty re used or re heated taste y'all know what I'm talking bout! Like They just threw it in there! Then I call talk to manager and he apologizes and says he will send me over new food and dressing which I paid for extra dressing it came with none. It's been two hours and Nothing!!!! Its Okay though I'm take that L but going forward will I ever again think of ordering from there. Such a shame because back in the days the food was made with love... read more

If you know me, you know that I have experience in this field. And, that I am very fussy about me getting good food. I highly recommend Santoro's. I have ordered numerous items and all have been extremely satisfactory. Yum! read more

I got the fried clam plate n it was actually pretty good...the choices of sides r pretty good...the coleslaw n fries r good...got loaded fries that the kids enjoyed...the guy that took my order was really nice...n the delivery guy was nice as well...id recommend this place...steak n cheese is the next thing I would try read more

This place went downhill , I am a regular so I know what I'm talking about . One of the girl employees who work there specifically at night time are RUDE . I got a order today APRIL 22,2023 at 11pm and they sent me the wrong thing, when I called the store so I can inform them to send me the correct food , the woman was already annoyed probably because the other customer was upset as well that they got my food instead of their own . She wouldn't even let me finish. She literally already knew what I was calling about. The problem is she could've been more nice instead of being so rude and so anxious. The food is alright nothing serious . UPDATE : no one ever brought me a replacement order , so I waited and waited then 1am came and no call or nothing so disappointed $10 went down the drain . read more

I really think this place has excellent subs and fried food, it's my go to takeout place in Lowell. Steak and cheese is done really well, chicken fingers are really good, pizza rolls and Buffalo chicken rangoons are super yummy. I don't usually post but I think this place deserves a higher rating than it has. read more

I ordered a chicken sub - and I checked off only the condiments and add ons I wanted. I DID NOT check off mushrooms or pork as I do not eat either. They brought me a sandwich that was FULL of pork and mushrooms - also it looked FAR from appetizing and the chicken looked old af. When I called to have a new sandwich sent they were rude and refused to correct their error or refund me. Will never order here again and fate was probably saving my stomach as the fires were cold and hard as well. Poor customer service. read more

DO NOT ORDER FROM HERE. I ordered through a food delivery app in hopes I could help support a business during these tough times, especially since my boyfriend enjoys their chicken parmesan. What happens? Our food ended up never coming, nor did the restaurant EVER pick up their phone calls. If you're not open or you're extremely backed up, please let your customers know. I'm generally understanding. On top of that, they marked our food as delivered despite never showing up/answering their calls, taking our money with them. What a shame. read more

Very disappointed! Ordered a large steak and Cheese! The steak was like sawdust pieces! Never tasted any cheese!, A shame I used to frequent this location in the 80s! read more

Had the Italian sub definitely not what I remembered from my childhood. This place must have been sold a few times over the years. I miss the original subs. read more

Good food, great selection! Love it I'm glad they are so close to my work, convenient and friendly

If you are hungry for some food ?! Well check in and get right ! Count your money and get ready to order some good food trust me ! If it ain't good after you finished it let me know what you want after. read more

Great place in Lowell. Food is fast, fresh, and portions are huge. Friendly service! I liked the subs personally

The best food I've had in town! Two nights of amazing food. I ordered almost all I could think of because I needed a new spot. They did NOT disappoint! From seafood to salads and subs. Just wonderful and the service was impeccable. read more

Santoro's Sub Shop - a salad and chicken nuggies - Pizza Near Me - Lowell, Massachusetts

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madddddd disappointing fr lemme tell you.. this place used to BUSS but they lowkey fell off heavy.. ordered chicken broccoli alfredo and i had asked for it to be mixed together / incorporated and they dead just plopped this excessive load of alfredo thought maybe the special instructions for the meal would've helped but ig i was wrong... i saw this same place do the same lazy work on my friends separate plate as well read more

Santoro's Sub Shop - Chicken Grilled Veggie Alfredo Pasta Dinner - Pizza Near Me - Lowell, Massachusetts

I love this pizza.... It's literally the best in the Lowell area...the quality of just the simple cheese pizza is so good

This place is great-- I do not understand the three star average rating. Pastas are outstanding, pizza is hot with generous toppings, and the subs have Non-soggy bread! What's not to love, I ask you? read more