Like some other reviews, I should have taken the 2 star rating as a warning and read some reviews. My bread was also old and stale. Definitely no crispy edges or soft warm middle. The meat in my sandwich seemed a little air burned. Dry and crispy edges on the meat ... I ordered a cheese pizza for my son. Old bread again as well. I'm betting it was from the previous day, not fresh made. We got a cinnamon roll to split which we haven't eaten yet. In all, for the $$ you pay here the food sucked! read more

I would rather drive five miles to the next nearest Schlotzsky's than go to this location. I ALWAYS have the worst experiences and they cost more--pay more for bad services and less food. I have included my favorite item below--the $12.39 flatbread is from this location. The other, $10.39, is from my favorite location in Cedar Hill. read more

Schlotzsky's - Wheatland location - Delis Near Me - Dallas, Texas

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Bad customer service lobby was closed for no reason and there was a lady in the drive-through window that didn't hand me the DoorDash order, it was a Chinese lady read more

Schlotzsky's - Bad customer service lobby was closed for absolutely no reason - Delis Near Me - Dallas, Texas

I ordered the strawberry chicken salad and a pecanbon. Both were perfect. They have the raspberry dressing I love. Seems to be ran by a nice family. I would definitely eat here again read more

Drove to this location on 1/6/26 at around 9:30PM. Arrived and the restaurants gates inside were all set up except for the door part which had a sign that said "drive thru only" with the restaurant hours indicating they close at 10:00PM. We drove around to place our order and no one was answering, therefore we went to the window and there were 2 asian people there who looked at us and then looked away. They appeared to be ignoring us. But thought, maybe they didn't hear us at the speaker, therefore we drove around to the speaker once again and one more time, nothing heard. Either the hours need to be updated on the business or the employees need to be informed of the correct closing times because this is so unprofessional. read more

I'm not sure what's going on , BUTTT online it says they close at 10:00 ; I pulled up at 9:20pm and all the lights were off and everything was closed . I am highly UPSET. I will be calling corporate in the morning ! Thanks for wasting my time !. read more

The service was great couldn't decide what I wanted to eat but I knew I wanted a good pizza in not Pizza Hut waited until the inside was close so I call and they told me I have time to come through the drive through I did 10 minutes before close I pray that it's wasn't gone a leftover pizza prayer got answer lol the best pizza I have had since I been in Texas been here 4 years yes I have try many different places but this one meet my expectation from customer service and perfect fresh exactly the way I ordered read more

Now I know why only 2 Star rating. They don't listen when you're placing your orders. Wrong items!!! Also, noticed they Walked order to couple sitting next to me yet They asked me to go to counter & get my order. WTH !!! Try another place or location. read more

This restaurant is like something from SEINFELD. The owner/manager has no concern with customer service. He performs like a dictator. The front doors have been locked for over a year; they don't want customers in the lobby area-- they don't want customers to eat-in. So we haven't seen the inside for a long time. Other customers have talked about roaches/lack of cleanliness. We can't tell, b/c they don't let anyone in. We tried to call in an order at one point, but he said he no longer takes call-ins b/c too many people don't show up. It would be comical if it weren't so unfortunate for those of us who like Schlotzsky's. The sandwiches produced via the drive through window are-- meh. Sometimes tolerable. Sometimes worse. I don't understand why som corporate rep doesn't go to this location and (legally) demand that this man CLEAN UP HIS ACT. read more

This location has horrible customer service and I'll never go back. I placed an online order which was paid and confirmed. When I arrived at the drive thru I was told systems were down, no order. After she reviwed my on line order, she closed the window. After quite some time of waiting in my car at the window I got her attention and asked if they were working on my order. She rudely stated no, the system is down. Can I pay cash? No! She stated. I understood. She wasn't interested in making a sale. I left and will find other options in the future. read more

Visited this location today and it's fine. It's clean and the people who run it are great. But.....I have an issue. Each time I order thru the drive thru - I ask for extra lettuce and onion on my sandwich. They always assure me very nicely that it's been added - and then NOPE! I have the same threadbare amount of lettuce and onion that made me order extra in the first place. It's honestly mildly infuriating. Next time, I will ask for extra lettuce and onion on the side when I get to the window. read more

Customer service is so horrible, I didn't bother to even order after talking to an employee.

My favorite place wow they double charged 17.41 & refuse to credit back. no longer going there. warning better look at you bank to make sure they don't double charge you. I had to call my bank to dispute the second charge. that's sad i had to go that route. Sad they think of us as trying steal from them to me they stole from me by double charging. I am a little angry you think. poor customer service.3335 W. Wheatland Rd read more

Schlotzsky's - Proof of double charges they still did not believe me. Seriously! - Delis Near Me - Dallas, Texas

Just left Schlotzsky's and they delivered just like they always do! These sandwiches come in three different sizes; small, medium, and large (the large is so big that they cut it into four parts)! You can make it a meal by adding some chips and a drink for about five more dollars. The original sandwich is made with different deli meats, lettuce, tomato, onions, black olives, and purple onions. It's delicious. They also have other signature sandwiches, pizza, cookies, and they sell "Cinnabon"cinnamon rolls. I usually get the pink lemonade instead of soda because it's refreshing but not too sweet. I have eaten in at the Mesquite location and the tables are always clean and plenty of available seating because most people get their food to go. If you want something lighter than a burger but just as satisfying, make sure you check out this establishment. Happy eating! read more

Not bad. Standard chain quality. Bread was warm. They got our order correct. Coke machine didn't work and it was difficult to get a refill. read more

Had a corporate order which was complicated and for several people. However there for every single item correct! Food was excellent and received quickly. This is my first time eating at this chain but will definitely be a repeat customer! Very good food! Will be back read more

This location had horrible customer service. Me and my 2 friends went to the drive thru and I said if I can do 3 separate orders, the guy on the speaker said yes, and I told him the orders. I pulled up to the window and I show him my phone for the rewards he takes my phone and scans it. He then tells me the total for the second order, I take my friend phone that is sitting next too me and show him the reward for him to scan on her phone, he takes the phone and scans it. He then tells me the total for the third order and I get my other friends phone that is sitting in the back, I show him the phone and he starts telling me "no you cannot use that many rewards it's only 2 people for reward" he made no sense because we where 3 different people with our own phones, and with our own rewards and he refused to scan the last reward. I told him it's 3 of us and we have our own rewards but he still refused with a bad attitude. I then said okay then take the last order off he then closes the window and gives me my 2 orders and says nothing not even a have a good day. I hate to say but this place was a bad experience for me. read more

I sat in line for 30 minutes only to get to the window and she asked if I got the pepperoni pizza! No, I got the original and baked potato soup. I already had been in line for 30 minutes and now I'm up to 40 minutes! When I finally get my order there was no soup, so I wait AGAIN. When she finally opens the window I tell her there's no soup, she says too bad that I wasn't charged for it! I ORDERED SOUP! She says well I didn't charge you for soup! I just left, I was afraid if I paid and waited for soup it would be another 30 minutes! DONT GO!!! read more

The two stars are for the nice smiles and the neatness of this business. Ok, I LOVE SCHLOTZSKY's A lot...but...something is up with this place...and it isn't good either! I have ordered the California Avocado Chicken flatbread at other locations and they have all taste the same...however, this one...I don't know ....but it's something up with that "chicken"...it don't taste like chicken!!! Something is strange about it...I took two bites and said to myself THIS is not CHICKEN!!! I don't know wth it is not its not CHICKEN.... Totally messed up my whole experience and day!!! I will never eat at this SCHLOTZSKY's again!!!! And NO I DO NOT RECOMMEND IT EITHER!!! Be cautious!!!! read more

Schlotzsky's - This is NOT Chicken... Don't know what it is.. But it is NOT chicken... Beware!!!!! - Delis Near Me - Dallas, Texas

I must admit this is the kind of place you frequent after a night of something fried breaded and dipped in some sorta sauce. This place just makes you feel good I'm a creature of habit so the Signature Turkey Club is my go to 7 bucks is a reasonable price for a sandwich that's full of meat fresh vegetables and a sourdough bun to die for. This location is family owned service is allways fast and friendly. The only knock on this place it's a extra 4 bucks for chips and a drink smh # Family Dollar. read more

Schlotzsky's - Saturdays Saturdays don't you just love a Saturday - Delis Near Me - Dallas, Texas

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Simira Lee the "manager" is an absolute treat. She is helpful and willing to take care of any problem you have . Just the food and the healthiness of resteraunt is terrible. There are roaches in every corner the restroom looks like a homeless man just bathed in the sink. This is by far the worst kept resteraunt I have ever been too. The staff except for Simira are all terribly unkempt rude uneducated individuals. They also overcharge for everything. The price at this slotchsks is at least 5 dollars more . Please save time and avoid this part of town ND this resteraunt. read more

Ordered the original with lite mustard. No meal just the sandwich. I have never regretted paying five dollars for a sandwich in all of my life. Wish I had read the reviews first, and I have never been to a Schlotzsky's that was not full of customers on a weekend. When I drove up there were two cars in the parking lot no one in the lobby and one person leaving the drive-through. I should've followed my instincts and went to the Schlotzsky's in Cedar Hill. The sandwich was skimpy and dry. The sourdough is usually perfectly balanced with crispy edges. I think the bread was dry. I've never had dry sourdough bread so I'm not sure but it is the only way I can describe what I just ate. read more

2016 Yelp 100 Challenge Review #75 I came in for lunch today, this is my second time. Both times have been very pleasant experiences. My order has been executed well. Customer service was as expected. And both the dining room and restrooms were clean. I like that they have the Coca-Cola Freestyle machine. I would definitely come back here to eat lunch again. I'm not really sure why the reviews are so low but perhaps they've made a change because my visits have both been great. read more

Would not honor coupon for free sandwich Asked for two fiesta chicken on wheat with sauce on the side. What I got was on its normal bread and extra sauce on the side. The guy acted very irritated - proceeded to correct the sandwiches and then comes back to try and argue about the order - It seems his wife had to come up and grabbed the order and to go correct the order And that took longer than necessary and brought it back to me didn't say nothing just dropped the sandwiches onto table Did not offer anything- not even an apology for the inconvenience So do you think owners read these Yelp reviews? read more

I told them I wanted my sandwich extra crispy and it was just barely toasted. They only give you one small salad dressing and charge an extra 65 cents for more. In my opinion the quality of the food isn't good compared to other Schlotzsky's I have been to. I think I will stick to the others I usually go to. read more

I was quite pleased to see that a new Schlotzsky's opened in the area, so I stopped by this evening on the way home. The sandwiches were pretty good, but it seemed like they skimped a little on the ingredients. This may have been because of the "birthday special" promotion they were offering. They also had run out of 2 different soups I tried to order, but I suspect that may have had more to do with the fact that they were busier than usual from the special deal. Although they were a bit rushed because of the promotion, our food came very quickly and still tasted good. I was pretty pleased by the chicken enchilada soup. I was nice and thick, cheesy, and had quite a few chunks of chicken in it. The only thing that would have made it better would have been if the the tortilla chip strips had made it into the bag. (Again, not actually a big deal.) I'll definitely try this place again--maybe on a day when there's not a major promotion taking place--and update my review when that happens. read more

I have never written a bad review somewhere in my life but this place has been horrible both times I've gone through the drive-thru. Customer service was nonexistent, the lady was condescending and rude, the language barrier did not help. I regularly order the same meal at different locations but this one has given me a tummy ache twice and I should've known considering grease was dripping off of my wrap both times. Fool me once, shame on you. Fool me twice, shame on me. There will not be a third. read more

I hadn't been to Schlotzsky's in years but a friend raved about their Chicken Pesto Pizza. So, I decided to check it out and to stop by Schlotzsky's despite their negative reviews. Never again! When I entered the store, they weren't crowded at all. In fact, there were only 3 other people in the store other than the employees. I walked straight to the register and ordered my Chicken Pesto Pizza to-go. Within minutes, I was headed home with my pizza. I was ready to eat after a long day at work. To my dismay, there was a pepperoni pizza in my box. What?? My order was the only order the employees had to prepare at the time. Immediately, I called the store and spoke with the manager and explained my situation. He asked me to come back to the store so that he could remake the pizza. I told him I was tired and hungry and I didn't feel like driving back to Schlotzsky's. He was almost insistent. I asked him, are you saying that if I don't come back tonight you won't make this right. He said, "You can come by tomorrow but you must bring the item (the pizza) and your receipt for me to replace the item." Really?? Did they plan to resell the item? This was the worst service ever! I hadn't been to Schlotzsky's in a long time and I will not return any time soon. They missed up my simple order and I was punished. Wow!! P.S. I have already called corporate and I will follow up with an email. read more

There pizza seems to taste better than just about anywhere. I pretty much always go for the pizza. They need to keep the lemons available for the tea drinkers out where it can be used instead of having to ask for them. They will give you some but still not leave it with the customer to use as many as would like. Seems kinda stingy. Otherwise a decent place. No concerns going back outside of that. read more

I would go to this location often after a 13-hour shift and always buy the same small sandwich with no problems. I decided to redeem a coupon for a free small sandwich tonight and it was like I insulted the establishment. I handed the man my phone that had the coupon and he messed with his computer for a while. He opened the window again, handed me back my phone and said: "the internet is down and I cannot use this". I replied "I already activated the coupon for this location and it can't be undone" He defended the stance that Schlotzsky's couldn't afford to shell out 1 free small sandwich because he couldn't document it with the system down (even though it's free either way?). I told him that was bad customer service and that I've worked food service, so I know it's easy to comp someone a cheap item. He took my phone back inside for quite a while. He returned and said that I could go to another location to use the coupon! I said, "so you're telling me that you would have me drive to another location for a free small sandwich, rather than just give me the thing because I have a legitimate coupon for it?" He handed me the sandwich and said: "I made it, I made it". Why was he so petty? This interaction was really unnecessarily frustrating. read more

Worst service ever! I went today to redeem a birthday reward (small original sandwich) through the drive thru. They asked for the reward code and I gladly gave them my cell phone to verify the code. Next I was told that the code did not work. I'm not sure why because the reward was just given to me on their app. Nevertheless, the Chinese employee closed the drive thru window without saying another word. I blew my horn to get his attention and tried to show him on my phone that the code was just redeemed at their location with the date stamped on it. He simply replied it did not go thru and closed the window again. It was pouring down rain and there was no way I was going to go inside. This was my first time at this location and my last! read more

I love Schlotozky's but this location has messed up my Uber order three times. This last time, I placed an order for my team which was also messed up. When I called to have it corrected, the lady owner pretended like she didn't understand what I was asking. So I left my office to have them fix it. I showed them pictures of the food and the man owner was saying that the tomato in the photo was the missing bacon. I FaceTimed my team member so that she could pick the sandwich apart and show him that there was no bacon on the sandwich. He kept saying it was there when it was not. I then started talking to his wife who notices that the sandwich is not in fact the BLT that we ordered. It was another sandwich that of course doesn't come with bacon. I won't go into the other orders, but this particular incident adequately describes the level of customer service to be expected at this location. Very poor. No attempts made to remedy the situation. So I would not recommend supporting this business. read more

Wow so disappointing... after eating at the Cedar Hill and Arlington location I realized how sub standard this location is... dirty floors, had to ask for pickle, sandwich bread not good .... drive a little further to cedar hill location!! read more

I rarely write reviews, but this place I truly have seen nothing like it. This is by far the worst fast food establishment I have ever enquired. There is nothing fast about it, I ordered a single small turkey sandwich at 12:35 and did not get it for 40 minutes. I can honestly say there was not a single customer in that 40 minutes that was satisfied or will be returning. read more

Rude and abrasive customer service. Seemed more concerned with moving people thru the line and profit than assisting with inquires on specifics about a couple different items. To top it off found a hair in my salad and a sandwich. And that is all I have to say about that. read more

Rude service..food was under cooked and paid full price hardly had the toppings i wanted and know..i will never go back. I wanted the sandwich I have loved for ever ..I was treated horrible even worse food. Terrible I work at the hospital across the street we all can't stand it. read more

I've had way better pizza at other Schlotzsky's locations! It had no sauce, not enough toppings, and no mushrooms which it was supposed to have. Disappointing because usually, I love their pizza. Please fix it! read more

I will never go back to this Schlotzsky's! The manager was so rude and unfriendly, probably because the complaint was about him. He took my order through the drive threw and when I handed him the money the change dropped on the ground and then he blamed on me. Any other establishment would of said don't worry about it, but he stood there with his hand out shaking his head. I asked him for the manager and he replied "I am the manager & the owner." I asked him if he was having a bad day because this is poor customer service & he said " I am having a good day," & saluted me the peace sign good bye. So GOOD BYE to you too!! read more

I give this establishment NO rating as it was the worst service I have ever received. I went through the drive-thru and ordered a turkey cobb salad and 2 cups of broccoli soup. When i drove around the guy took my card and handed me the receipt. Shortly, he came back to the window and gave me the salad as they were still making the soup. I looked at the salad and saw that it was made with field greens and had cubed turkey meat. What I was thinking was that oh no maybe I made a mistake because the salad I usually get does not come with dark greens and feta cheese or cubed turkey. I asked the guy if they had another salad that had shredded turkey and iceberg lettuce. He said yes but with hesitation. I was hesitant as well because I knew this was not the salad I thought it was. I looked at him as to say well, can I get that other salad because I didn't expect field greens and for sure my mistake because I don't know the name of salad that I want.He was irritated at this point. He said hold on and a woman came to the window and asked for my salad and said she would make another salad and she was clearly irritated. I was fine until he said to me that all the salads they make have field greens. I tapped the window and said well lets just cancel the order because I cant eat field greens if that is all you have. That is when it turned from irritation to pissed. The guy went off! He said we made this food for you and you're gonna be rude and not take it well you are not getting your money back either you take this food or you leave! He said we do not do refunds. At this time they had the food and my money. He was pissed. I was too at this point. I have never been treated like this by anyone who I was patronizing. The people in the back was telling him just give her the money and he said no she is rude. I was not rude, he was saying to me that I was rude because I didn't want the food but It wasn't that at all for me. First of all, you said you only had field greens which i do not eat. He was yelling at me through the window so I called 911 and rolled up my window. While I was waiting on 911 he called them as well because I was still in the drive thru and did not move because he had my money and refused to give it to me. He yelled through the window to me saying you're gonna take this food we made. He said you're rude just like all the people in this area. Once the police came I pulled up my car in a parking spot and walked towards them. The police was talking to him first and asked me to step to the side. The police walked over to me and I started to tell him my story about this man yelling at me and refusing to give me my money back and they still had the food. The police told me then that they could not do anything to help me because they could not make him do anything. So at this time i started to cry because I was terribly upset. It made me so upset that I could get terrible service and be treated terribly and have them keep my money. The police said that this was a civil matter. Sure it is! I was crying at this point because it became more than food or $20. I told the police that if it were him he would hit the roof! if it were his wife, mother, sister etc. who was being treated this way he would not stand for it. The police said that all they could do was to ask the guy what he was willing to do and as you would know it.... that was give me that food. He told the police they don't give refunds!!! I am angry for the way I was treated today. I am upset because as a consumer I had to get something that I didn't want and be treated like a dog to get it. I am angry because at that time I had no rights whatsoever!!! I will not let this rest, as I told the police, I am a warm blooded human being just like them and I deserve to be treated as such. Tonight I was treated unfairly. I came online to read the other reviews and now I totally understand what the problem is and what lies ahead for this business in the future. IF they make it, and that is a big IF, they have a long way to go in customer service. RUDE and wrong orders are the common words used in most reviews concerning this place and If you asked for help it will be greeted with irritation and flat out harshness. You will not get the kind service that you would expect from Schlotzsky's. read more