Great customer service that truly went above and beyond! I wasn't able to select sweet tea in the app, so I had to choose a Coca-Cola product instead. When I got to the drive-thru, I asked if it could be changed to sweet tea, and the kind gentleman working the window happily took care of it for me. They even had me pull into the second lane so I wouldn't have to wait behind the other cars, which I really appreciated. The sweet lady who brought out my food was incredibly friendly, and her kindness truly made my day. Thank you all for providing such outstanding customer service. It means more than you know! read more

Staff were super nice and helpful giving me ingredients of various sandwiches so I could find the perfect one for me. The staff member at the drive thru window was easy to work with when I wanted to change my order and add something to it. The sandwich was perfect. Everything tasted great. Just enough fillings. It really hit the spot. I'm looking forward to the cinnamon roll for breakfast. Keep up the good work!!! read more

I don't get it. I ordered a sandwich, a bag of chips, and a Cinnabon to go. The chips were not in the bag when I got home. I didn't check my order before I left the store, so I suppose it's ultimately my fault. I should assume the worker would forget one of my three items in the 10 minutes it took to make my sandwich. It's hard to remember three things for that long. What is wrong with people these days? read more

Do not eat here. Got two sandwiches and both had hair in them. Inside smells like cigarettes too

Order was completely wrong and they upsized my drink to a 44oz soda which was filled to the top and once placed into my cup holder it popped the lid off and spilled soda into my console which has vehicle buttons now covered in soda. Got home and realized they forgot my chips and added onions after asking for no onions. Ham slices were huge literally 1/2" slices. Worst experience ordering a sandwich read more

Schlotzsky's - Sandwiches Near Me - Liberty Hill, Texas

didn't give me my chips on drive thru order. Messed up sandwich order. Over charged me

I bought a md veggie fresh with extra veggies.. I came here to say FACKKK I love this location, the people and whatever they are doing ..don't change! I could open mouth kiss every single person who touched my sandwich just like that sandwich just did me. That's-a-French-kiss-baby!! *chefs kiss* This is the third time I have ordered this. I no joke, get excited to go get a veggie sandwich from here. Which is exceptionally easy to screw up. But no. They are killing it. Thank you. read more

I made the mistake of going back for a salad. they seem to have the only decent salad in town. I asked for extra garlic bread none was given. to top it off they forget the straw for my drink. read more

Deserves no stars. 2nd time at this location. Same kind of vibe. No cars in the lot or in drive thru. Waited 6-7 minutes at drive thru order kiosk and no response after multiple tries. Pulled forward and nobody came to the window. Honked several times to see if it was open to pick up an order. Nobody responded. Didn't look like there was a security situation. Finally came to the window after we called to verify they were open. Said they didn't have the order. If it hadn't already been paid we would have left. Sandwiches were passable - a bit soggy like they'd been sitting around - hmmmm... Never again at this location! read more

My first time going to Schlotskys. The staff was really friendly and my food came out fast. All around a good experience.

Cashier his 3rd day on the job needed help ringing us up. We ordered one small and one medium received 2 medium sandwiches and charged for 2 mediums. Both Fiesta Chicken sandwiches were very good. Inside was very clean and organized. Guy who delivered sandwiches was very friendly. read more

Been here a number of times. As I have said on here in the past. If you are open from 10-9p. Stay open until 9. Don't shut down at 8.55. Or earlier. Folks drive all the way in town to get food and you close early. Frustrating. Or change your hours to 10-8.45p. Good had been good here. Service needs to smile a bit more. Maybe a tough working environment but not as friendly as the other places in LH read more

I typically would consider giving this location a 5, but I have three comments. If you don't have drinks wouldn't it be prudent to have bottle water? We had to stop elsewhere to wash down the sandwiches. There was ONE napkin for two sandwiches that was soaked in pickle juice. Lastly our sandwiches were swimming in mustard which overpowered the taste of it. read more

Schlotzsky's - Sandwiches Near Me - Liberty Hill, Texas

Order wasn't correct, but receipt was. So reading comprehension is not a necessity apparently. Ordering online was useless considering the wait, despite there being plenty of staff not busy when I finally went inside. Waste of my time. And app should make it obvious you are paying for the privilege of ordering online. read more

The service here was great. We can in near closing and they made sure to accommodate us. Daniel, Nathan, and Tyler did a great job of getting us our food quickly and exactly how we ordered it. Would definitely recommend this place! read more

Johnni got my receipt correct but gave me a bag of the wrong order and nobody will answer the phone to correct it. I really wanted that calzone but instead got a little bitty sandwich that was not hardly warm. $17 bucks to feed 1 person in the drive thru and it's wrong. Nobody to answer for the mistake just my fault for not turning around and walking inside after I figure out where to park my dually. Bad day for lunch. read more

Total armatures at customer service and communication. I placed an online order for pickup. 4 cars in drive through when I arrive for my pickup. I parked my vehicle to walk-in to get my order and I get to the front door with a small piece of paper saying lobby closed. I walked back to my vehicle to get in drive through and 4 more vehicles got in drive through ahead of me while wasting my time to walk to the front door. Had they put a little more effort in communicating with a larger sign they wouldn't be wasting my time and patience. This place goes from 1 stupid move to another. read more

Just dog shit service and speed. It's a sandwich shop... wtf am I waiting 35 minutes? Shame on the owner of the franchise for not keeping these workers in check. Worst fast food place in LH. read more

Today my coworkers and I had the Cinnabon's, they were delicious. The food is great and the staff is always friendly and ready to serve their customers. Great customer service! read more

Great customer service!! The line was pretty long so I expected a longer wait time. When I got to the window they told me there was a glitch in the system and I was afraid I would have to wait even longer. Jeff and Ross were great at problem solving and worked effectively and I got my order right away. Super happy customer! :D read more

This location has been going downhill. First with the quality of the food. Second with their rules about specials they send out and not honoring them. Now Schlotzkys has DISCONTINUED items that have been on the menu for YEARS!!! Im a born and raised Austinite. Sucks to see what was once a great place to eat go so bad so fast. You will never get another oenny of my money. read more

I Schlotzsky's! I am back in Texas and I have to drive 12 miles to the nearest location but it is always worth it!!! I the turkey choices!!! Also always great customer service! read more

we eat schlotzky's very often, at least once a week. this is our first time at this schlotzky's and it was a bad experience the ladies room was filthy, no tp, but don't flush the paper towels. My sandwich had a piece of a third toothpick in it sideways. the two toothpicks that were expected were whole and complete. the sandwiches were constructed incorrectly. put in an incorrect order just kind of piled on in a haphazard manner. so, for us, our first and last visit as we pass through LH. read more

Had a good experience. The drive thru took a while but the service was friendly and the order came out correct and delicious. What more can you ask for? read more

Schlotzsky's - Sandwiches Near Me - Liberty Hill, Texas

I LOVE Schlotzsky's. Just not the Liberty Hill Schlotzsky's. I have been going to Schlotzsky's since the late 1970's and I have NEVER had a bad sandwich at ANY of the numerous locations I have eaten at. I was so excited to finally see one in Liberty Hill, so I could pick one up on the way home from Austin. The first time there, my daughter in law and I ate there. The employees were very friendly. The food was just ok. Bland. I thought it was a fluke. After all, almost 40 years of perfection is a tough standard. Second visit. I went through the drive thru. Employee was very friendly, service was fast. Sandwich was inedible. Deluxe Original. I always get the same thing. The lettuce was brown and bitter. It wasn't shredded like it usually is, just big brown chunks. The bitter taste got on the meat, so removing the lettuce didn't help and I didn't feel like bathing the sandwich. I bought a medium sized sandwich so I could have the other half for lunch the next day. I took two bites (yucky) and my garbage can ate the rest. I will not be returning to this Schlotzsky's and I make sure to tell all my friends how bad it is because the prices are too high for feeding your trash can. read more

The only reason I didn't pick 5 stars was because the girl at the front, that took our credit card and handed us our drinks, actually adjusted her bra (in the front) and wiped her nose with her hand when she was saying our order back to us...in front of us. We put hand sanitizer on after she took the card (with the fingers she wiped her nose with, in front of us) and then wiped the card down. I'm not a germaphobe but come on girl...other than that the food was great. Although I'm hoping we didn't have anything extra in our food. read more

Only gets three stars because of the food, gotta get better on the drive thru accuracy. For the second time in a row my drive through order was messed up. My bad for not checking the second time. I have to say this time I drove back and found the restaurant to be closed already. I knocked and was let in and met with the manager. She was super apologetic and offer me free stuff for my trouble. Nice recovery. Ill be back. read more

Omgoodness, we just needed a quick place to pop in and grab something light on our way to the winery. We thought sandwiches, salad we should be good. They got our order wrong several times, just to realize it was still wrong when we left. It took over 30 minutes for Mac & cheese because they ran out of cheese, said they're not use to large orders. We ordered 3 Mac & cheese. The club chicken flat bread (the bread was kind of soggy). I just held on to it until I got home 4 hours later to see if I could crisp the crust on the flatbread. My friend ordered a salad with no chicken or any other protein, she's a vegetarian (and of course it has chicken on it). To say we'll never stop here again is an understatement. read more

WTH? Where's the pastrami? Your pastrami and swiss on rye were favorites along the option for Reubins. sorry to have to drop you from a weekly stop in LH. Hoping GT and Austin aren't impacted so we don't have to dump you completely. We could see it coming when you started shorting pickles to save a penny. I originally got 4 for every large sandwich and later had to beg to have them included. My last stop was for 3 large pastrami/Swiss (double meat) and I got 2 pickle slices to share with 6. Good luck on your road to shutdown. I do apologize to the employees that suffer from poor management decisions. Unfortunately, I can get what you won't deliver from other local business and without excuses. read more

I live in Liberty Hill but work in RR and I frequent Schlotzsky's in RR and always love them however when I visited the LH location with some friends they a) forgot two add ons I wanted on my sandwich then b) remade it still missing one add on and then forgetting the avocado that came with the sandwich (the avocado was on the first one) then c) took my receipt when they remade it which was for a $40 order thus I could not scan the receipt for my app Not happy at all about the situation considering they messed my sandwich up tboth times having different issues and by the second time I didn't want to have my friends wait any longer so I just ate and left very irritated. read more

Always super slow service and only sometimes they get the order right? I have been eating at Schlotzskys since it's inception in the 70's. This location has lacked proper oversight and management since 60-90 days after opening (when the owners were no longer present). They still get a lot of business due to the lack of options in town, that's why I occasionally still come here. As this community grows and more dining options become available this stores business will decline if changes are not made. So unfortunate because I do love schlotzskys food when I get what I ordered, made correctly and in a REASONABLE amount of time compared to the dozens of other locations I have visited over the years. Took nearly 20 minutes for me to get a single sandwich and a sweet roll today! read more

I don't understand the hype. The food is TERRIBLE. There's nothing worse than spending hard earned money on gross food. So disappointed. EDITED to say that their customer service is phenomenal. Called and spoke with manager Mike about our dissatisfaction and he was kind courteous and understanding and refunded our money no questions asked. The food may not be for everyone but props on their customer service skills. read more

Last Thursday (8/17) really close to 8pm my daughter and I stopped in ,there was only two people ahead of us inside. (Outside, cars were around the place) We ordered a LG orginal nothing special ordered. after seeing people that were behind us in line get their sandwiches. I asked a man (manager, owner)where my meal was. Then nothing , no sorry let me find out what's up, he says we have been slammed and snatched my receipt and walks off. In maybe 2 minutes he brings the sandwich to me like it was my fault that they missed my order. Kinda of weird too he kept my receipt. I might give them another chance. Customer service was not found ! read more

This location can't seem to get organized despite being open for 3 years now. Each of the dozen or so times we've picked up food, the orders have been either completely wrong (instead of a chicken smokecheesie we received a bun with a pile of dry beef and once a cheese pizza with only bread and sauce) or just missing items completely. The buns are consistently flat and stale and the meats are dry. We were so excited to have a location nearby but the quality is seriously lacking - enough so that we'll make the drive to CP from now on. read more

If I could give this place a zero, I would. Don't bother with online ordering cause you will have stay in the drive-thru line with everyone else. So if you're short on time like I am, then skip this place cause their online pickup is useless. read more

I wish I could give more stars, but it's so slow. Sandwiches are good, but lord have mercy the service is insanely slow. Edited while we are still waiting: we ordered at 12:35 at the drive thru with 4 cars ahead of us. We got to the window, got our drinks, and we were told to pull ahead. The car behind us got their order, ours was 3 flatbreads and a kids sandwich. We finally got our food at 1:00. read more

I should have listened to the other reviews about the drive thru. I received the wrong order and didn't realize until I got home. I called them to tell them and it just kept ringing. Finally drove back to the restaurant and told them that I received the wrong order, they never once apologized and gave me my sandwiches which had been opened and touched by the person in the drive thru who received it first (while COVID is going on).They were cold and they didn't even try to wrap them in new paper. I'll never go here again. read more

Wait time for drive through exceeded 30 minuets for 2 sandwhiches!! I wasted my whole lunch break waiting for my food! Lets hope they get my order right this time and the bread is fresh. One disappointed local customer read more

Not sure why people gave this place 2 stars. The workers are nice. Salads are huge and very healthy. Place is clean. Workers pay attention to customers. read more

Very rude cashier. Highly displeased with wait time and customer service. The salad menu screen was out, so I asked the cashier to briefly describe the salad options to which she responded with an eye roll and a sigh. She then reluctantly described the salad options for me. Overall very poor experience. read more