Went through the drive thru on a weekday night. The young man working the drive thru was very friendly and professional. He served my order with a smile. My order was very well made and tasted wonderful! Will definitely go back! read more

I was getting my tire fixed next door and walked over to this location to get drink and Cinnabon bun. The gentleman behind the counter was very pleasant. I ordered a Cinnabon and a drink and went to sit down. All of the tables were dirty and sticky. I was the only customer at the time. I did ask to have a table wiped off which he did do for me. But only my table that o wanted to sit at. The Cinnabon was dry and tasted old. Giving 2 stars for the service. read more

The staff are wonderful. Management, not so much. It's a hot day. Decided to have a late lunch with my son. I've got health issues like lung cancer and much more. We walked inside and it felt like another heat wave hit your face. The staff were sweating, felt horrible for them. They were kind, considerate, apologetic for the inconvenience of no air conditioning in the establishment. Son and I tried to sit long enough and maybe power it through. Couldn't do it. Food was brought to us. Thanked the employee for the food. Asked for to go boxes because it's too hot to eat inside. If the staff looked miserable, customers were miserable. Took the food out of the store and had an asthma attack in the car. Again, have health issues. Didn't expect to experience eating a sandwich in what felt like a sauna. At the end of the day, if you (management) spent a little more money focused on the patrons of your business being comfortable as they enjoy their food, maybe they would not be taking their business across the street to Panera Bread. Panera Bread turns their air conditioning ON! You've got great employees who take pride in their job. They were apologetic for something they can't control. But to you, management, you can change by making the business enjoyable again. read more

Food was prepared quickly. Staff was very courteous. I was very impressed with cleanliness. Would visit again when in the area. read more

I wish I could leave no stars. Been sitting in drive thru for 40 minutes...because drive thru only, no one would answer phone to cancel my online order, finally get to place to order and they say they're not taking any more orders...when there are literally two cars (me and the one behind me) left in line to order. Someone should have come out and said something. But because I have a mobile order, I'm told I can continue to the window. Yep, I'm going to need my food after sitting 40 minutes because YOU ALREADY HAVE MY MONEY! Luckily, I was able to save the man behind me some time and frustration because I KNOW HOW TO COMMUNICATE with YOUR customers. read more

LOVE the food but the customer service lacks terribly. Stopped by on Sunday afternoon and decided to go in and get our order to go rather than use the drive through. NO ONE up front! No one at all! Stood there for over 10 mins. Looked in the back several times and the workers could see me but didn't acknowledge my presence. Two more customers came in behind us and stood there for another 5 mins or so and shrugged their shoulders and left. FINALLY, someone from the back came up front to take our order. I have never seen anything like this at another fast food type restaurant. If this is the norm, who knows how many people just walk out? How much business is this location losing?? read more

Schlotzsky's - Front end is vacant of any employees. - Pizza Near Me - Roanoke, Texas

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Not the best experience. We ordered a small fresh veggie - the bread was huge & there was barely any veggies. Seriously, two cucumbers & a dusting of lettuce. I asked for extra olives, which were a $1.50 & I'm pretty sure there wasn't any extra olives!! Our second sandwich was the large turkey & guacamole - same thing, thick bread with barely any meat or guacamole. And to top it off, we waited 12 minutes in the drive thru. 12 minutes. We definitely will never be back. It was a complete waste of time & 22 bucks. read more

this place is temporarily closed or something but says it nowhere on maps/online. drove all the way there and there were signs on the door & drive through. read more

I was waiting for some doordash orders so I went to get something to snack on, which I got a cinnamon roll. The dude straight up saw me and stared at me while approaching the register and literally called me a little kid. I'm utterly disappointed by his comment. The food is good however just the service was terrible. I even waited 20+ minutes to even get my food. There was literally no one around. Not coming back. read more

Schlotzsky's - Pizza Near Me - Roanoke, Texas

I don't know why this store got such bad reviews. We came for a Sunday lunch and had a great experience. They were out of Diet Coke on the fountain machine, but gave out bottles of Diet Coke. So no harm. The sandwiches were hot and fresh. The staff was very friendly. The store and tables were all clean. So if you had a bad experience, you should try this store again. read more

Great sandwich shop for a quick lunch whether you want to dine in or to go. The Tuscan sandwich was delicious. Turkey, bacon, mixed greens, Avocado with a savory sauce on a toasted ciabatta bun. The crunch of the toast paired well with the turkey and bacon. Service was excellent as well. read more

Schlotzsky's - Tuscan sandwich - Pizza Near Me - Roanoke, Texas

This was the worst experience,I was using a bogo coupon and they try to ring it up so you pay more. I confronted them and they got upset. I've used this coupon at many different location and they get it rite so I know they were doing it wrong. Will not return to this location nor other ones because of this. read more

Schlotzsky's - Pizza Near Me - Roanoke, Texas

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Waited in drive thru for 15 min. Pulled out and parked went in side to order had one guy taking front orders and drive thru . Everyone inside was also waiting on food. Ended up leaving . read more

Love the franchise and food. The service at this location has gone from good to terrible over the last several months. Super long wait times to order and receive food. Coke machine is always out. The food is good, don't plan on it being quick read more

Terrible terrible! The food quality how it's put together order messed up! And the longest black hair in my sandwich! Super discussing!

I cannot figure out why this location simply cannot get their act together. Easily 50% of the time we visit there no pizza crust, today were here at lunch and again they are out. Receipt machine is broken, all TV's are off and we seem to be bothering the staff by ordering our meals. Just wished they had consistent mgmt. that was present and put some effort into service. read more

The soda machine spits out at you! Employee was very rude and treated me as if I was not knowing what I'm talking about I ordered 2 sandwiches and she had put 3 on there and wouldn't remove it! Terrible service read more

The drive through guy was super rude. I ordered soup and wanted just a toasted sourdough to dunk in the soup and for some reason that was too difficult to understand. Got an "enjoy" and an eye roll, won't be back to this location. read more

We arrived there at 2:30 on a Thursday afternoon and there was no one there to greet us. Another patron walked in and we just waited. I finally put my head in the kitchen area and the staff there must have had earbuds on because they didn't hear me when I said hello. A blue-haired girl finally emerged. I just wanted Cinnabon to dine in and a pack to go. We waited several minutes for some stale cinnamon rolls. You'd think that since we waited that long we would get freshly baked ones. If you're in a hurry, don't go here. If you want hot Cinnabon, the closest one is in Grapevine Mills. read more

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HOT IN HERE!!! If they're too cheap to allow employees and customers to have AC. What else are they cheapin out on? Bad

Seriously, almost half of the time my boys and I go here, they're out of food. I'm not talking about 8p or 9p at night, I'm talking about before noon! Several times they don't "make" what's on their menu either. Not to mention the lost orders. We won't be going back. read more

It is so hot in here and the employees say they aren't allowed to touch it. Plus the fact that there are 6 cameras just along the front wall shows an owner that only cares about their pocket and they don't care to treat their employees with respect. Will not eat here again! read more

There was a real mouthy creep working at the counter. He repeated my order back to me incorrectly. When I corrected him, he started to flip out. I told him to not get weird about it but he did. Then he starts telling my friends that "it was 2022 and he has 100% heart and I only have 15%!" I just wanted a turkey club and had to deal with this goof having a mental snap. I actually checked my sandwich for loogies because of the bad interaction. He may do better in the back away from customers. read more

I ordered a curbside pick up order. When I got to the restaurant, there was no designated curbside pickup location. I parked at the front of the restaurant and called the store and they told me to get in line in the drive-thru and wait! I'm sorry, I know each order takes at least 5 minutes per car, I didn't want to wait 15 minutes for my sandwiches that's why I ordered curbside pick up. I told the lady on the phone "I'd prefer to not wait behind the cars in the drive-thru, I'm parked up front" she said that if I didn't want to wait in line I could come in and pick up my food!! I didn't want to wait in line and I didn't want to come into the restaurant, that's why I ordered curbside!! read more

This is by far the best Schlotzsky's I have ever been to! The staff is great, and very welcoming. The service is fantastic, and the food always comes out amazing! A great place with great food, and a great staff, I couldn't ask for a much better experience! Definitely coming back! read more

Saturday evening 7pm. One customer in the place and yet every single table is dirty. Its sad when you have to wipe down your table just to eat in an empty restaurant... Not like they were busy. Poor management. read more

Award Winning Schlotzsky's!! Sad sad sad when just getting a simple dinner gets you thoroughly insulted and you spent over 50 minutes at a fast food and still come home with a wrong order ‍ Award Winning Schlotzsky's!! Indeed this is an award swimming dinner. They get the award for getting the order wrong almost every time! It is always something with this place! They get the award for the most rude staff you can imagine. They get the award for the laziest stuff who act bothered when you order something! They get the award for the most incompetent stuff and most incompetent management too!! Bad on me that I keep giving them a chance! Came in the other day and ordered two pepperoni pizzas and Calzones. After an incredibly long wait I got two pizzas, which I would latter find out are cheese pizzas. Then comes the long wait for the diet sprite without ice, which they can't seem to get right and I'm given regular sprite with ice! My son and I bit into one slice each of pizza as we wait and wait ...no pepperoni! I let them know about this and they looked offended that I brought it up, I wait longer, at this point I am at the window over 35 minutes!! The window finally opens and they handed me a few pieces of pepperoni in a box and tell me to put it on top of the pizza!!! I handled them back to pizza boxes and asked them to remake pepperoni pizza as we paid for on the receipt and they said they can't do that and I should just put the pepperoni on the pizza. Also their machine is broken and they can't ring up the Schlotzsky's coupon for a free drink and so they say they don't give out free food?!? Huh! It's just gets more and more ridiculous from there?! What free food if I'm giving them back the pizzas they got wrong to remake! We also ordered two calzones that they got wrong! I went inside to talk to the staff and they're just incompetent teenage kids! I could have been okay with that but they were so condescending, rude and disrespectful on top of that. I ask why they can't remake the pizzas and they say it's because the owner says they can't remake the pizzas for me?!? I asked to speak with the owner and they say their older is not here but she told them not to remake the pizza for me (mind you I have never met this owner?! ). I asked them how she could have told them not to give it to me specifically if she is not there?!?! They don't even know my name. It then gets more bizarre with them saying that she recognized my voice while they were on the phone with her while I was making the order from the car ‍‍‍. Folks you can't make this craziness up!!! I am an IT executive in there they are telling me that Schlotzsky's that I am asking for free food when I tell them to re-make an order that they messed up?!? Then they accused me somehow of the fact that now there are two wasted pizzas. And I'm like who's fault is that?? Exasperated I told them they must be confusing me with someone clearly and that I wanted to talk to their manager and I asked them to give my number to her to give me a call when she gets in. But these kids just abandoned the front desk and rudely walked back to the kitchen without taking my number to give to their manager. One of the girls cleaning up the tables clearly felt so embarrassed and bad about how they had treated and insulted me. She quietly took my number and apologized. I felt really bad for her having to work there. Of course two days later no one has called me. Sad sad sad. read more

Today was my first and last visit to the Roanoke Texas Schlotzsky's location . The store charged me for additional chicken when I asked to substitute chicken for the turkey on the sandwich . This is a substitution I make at other locations all the time. I only came to the Roanoke location because they have a drive-through and I wanted to bring my dog along for the ride. I will not be returning. I promptly went to a nearby location and was charged correctly. read more

The pizza is so good every time. It takes time to cook properly so probably not the best item to order in the drive thru. Sandwiches are also very good. The girls who work there are sweethearts. read more

The reviews seem to be hit or miss. This was my first time at this location and I was promptly greeted. The food was hot and delicious, and the restaurant and restrooms were clean. The staff was friendly and Jimmy was very polite and even charming to interact with. read more

Under New Management! So happy to see this place CLEAN. We were immediately greeted and our order and the food came out fast & wonderful ! The re-branding in there looks great and the service and cleanliness were top notch! Good Job guys, keep it up and the customers will come back read more

Slow at drive through & greeted by robot. Bee bop boo. Took order repeated couple times. 1 sandwich was wrong bread. Ordered rye that magically turned sour doe. Flat bread was right. Called back to staff to fix & their reason was off mechanical. No fix. read more

Alysa was incompetent and lacked basic customer service skills. My brisket Cuban didn't have any Swiss cheese or ham on it. She told me I had to pay extra for what it was supposed to come with. I asked for my money back. She didn't know how to give a refund. She had to get a coworker to provide me with a refund. I asked for the manager. Alysa said he's already gone home. I asked who is in charge. She replied I don't know. I feel she may need some additional training. read more

The second consecutive time we've been there and they have butchered the order. It wouldn't be bad if they gave us equal value stuff, but we always order a large sandwich and get charged for a large sandwich and then get home and received a small sandwich. Usually missing one item, such as chips, or a cinnamon roll, but it's always something with this place. Point of reference, always check your entire order before leaving with this place. read more

I am currently sitting in the drive thru waiting for my food AGAIN! It's probably my fault for giving them another shot, but I try not to let a first impression ruin a place for me. I was in line for 19 minutes before picking up my phone to write this and I am will delete this if my food arrives before I finish. I am watching this immature girl and her buddy play around and laugh in the kitchen through the window and it is obvious there is no urgency to get my order together. Just to be clear, I have one flatbread and nothing else in my order. I will not be returning here to be messed over again. Still no food...the review is going up! read more

Beware! I have been eating at Schlotzsky's for years, but no will no longer be going there after being denied a refund on food I never received. After paying for the order I was informed that the items were not available and when I asked for a refund I was told to come back tomorrow, because the manager was not on duty. This was 8/17/21 After two trips to get a refund I keep getting told to come back or they will call me. The manager is never there when I go and and no call back. Still no refund as of 8/21/21 and refusal to issue credit. I will contact with corporate office. I want my money returned. read more

Something smells funny in this Roanoke, Texas location. It opened up recently, so I guess a clean smelling facility is not a priority here. This place needs to be thou roust. Lcleaned with disinfectant. My wife said it smelled funny as well. . First time in this location, and had to order out. I seriously hope we don't get sick. I love the sandwiches here or else I would have left as soon as I walked in. Not good Schlotsky's. read more

Came here for a quick lunch, approximately 35 mins later, my daughter & I had our food; sandwich & flatbread. The food was subpar, both the bun on the sandwich & the edge of the flatbread was a little too brown, but still edible. We were there around 2pm and there were very few patrons in the store. Also noted several empty, but still dirty tables that never got cleaned while we, and 2 other customers ahead of us, waited for our orders. So decent food, but only if you're not in a hurry. read more

We have eaten a Schlotzky' original each week since this location opened. We have always loves Schlotzky's, but this one is the best ever. The food is so fresh and hot. The only thing I would recommend improving is the lettuce. I have noticed that most shredded lettuce served at restaurants on sandwiches these days has a funny taste -- not fresh. What is it that causes that? The bag it is stored in? A preservative? I am sure it is more cost effective to buy bagged shredded lettuce -- not to shred the lettuce before each busy period. We are very pleased with this Shlotzky's. Try it. You'll like it. read more

Friday night. They were out of Chicken and Rice Soup and Potato Soup. Next, they were out of crackers. The sandwich was good and fresh. The restaurant was not particularly dirty, although I expected it to be (because it usually is). read more