My goodness today I had the pleasure of having Nick Goodrich as my service liaison for my oil change... not only was my service great but the experience was almost unreal because of how kind Nick was! From the moment I met him until the end of my visit he was thoroughly attentive to explaining everything about my car from what was wrong, what was right and even sharing that there was a recall on my BMW. Schomp BMW hasn't always been known for its customer service, sometimes not acknowledging the customer there but Nick made me feel like my being there was just as important as his job. If Schomp ever needed someone to represent their company during a time of doubt it's Nick. And one more thing Schomp BMW women's bathroom spotless!! read more

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I went in with my mom who barely speaks english to help translate for her, she needed and oil change. The second we walked in, not one, but TWO of the workers looked at us and immediately walked away; one even snickered. After 2 hours, we were finally able to get someone to help us. It was a white male, dark full hair, dark eyes. The first think he asked me was if I was "there to translate for my FOB mother". Immediately, I asked him to repeat himself because I genuinely could not believe that was the first thing he chose to say to a customer. It somehow got worse from there. He proceeded to ask my mom if she "even knew how to drive the car" and then asked me if she had "won it in some kind of immigrant raffle." When I told him that his comments were completely inappropriate, he apparently decided the best way to handle the situation was to start explaining BMWs to us like neither of us had ever seen a car before. He pointed at the steering wheel and asked my mom if she knew what it was for. We were there for an OIL CHANGE. At one point, another employee walked over, looked at my mom, looked at me, and asked if we were "sure we could afford the service." My mom literally pulled out her BMW key and put it on the counter. He stared at it for a few seconds and then asked if it was "a rental." The most bizarre part was when they somehow managed to lose the car while it was being serviced. Yes, the car. They told us they "couldn't locate it" despite having the keys. We waited another 45 minutes while three employees walked around the parking lot looking for a black BMW that was apparently sitting inside their own service department the entire time. When they finally brought it back, the oil change still hadn't been done. I have never experienced such blatant disrespect, condescension, and incompetence at a dealership. We came in for one simple service and somehow left feeling like we had been interrogated, insulted, and taken on a scavenger hunt for our own car. Absolutely unacceptable. read more

Schomp BMW - This is me and my mom. I would never recommend anybody to go here. Blatant racism and disrespect. - Car Dealers Near Me - Highlands Ranch, Colorado

We've purchased two vehicles from Schomp BMW and the experience has been amazing both times. We also take our vehicles here to get serviced and it's always easy. Most recently, my wife was looking for a newer vehicle and found a 2023 X1. Our sales rep Tito was very helpful and couldn't have made the buying experience better, he even bought our kids Culver's. I had an overpayment issue with our trade in and spoke with Ben, who added the payment info to our account. We should receive a refund within a few weeks. Schomp BMW always has the best customer service and makes you feel like you're valued. Always a pleasure doing business with you! read more

Have given this place several chances to work on my car. Each time it's always some issue. Actually had to get manager involved, had to change service writers because the one I generally use or assigned to was just plain rude and incompetent. BMW dealership is supposed to be the experts! Far from it. The constantly try to recommend expensive services which the car doesn't even need! Tell me I have oil leaks, yet this is not true. Have looked closely at it myself, have had another shop look at this, and no leaks. Every time I go in, the want nearly $10,000 in services that don't need to be done! Just over them for the last time. They can't find the correct problem, recommend services not needed, rude service writers. It's a no brainer to not ever go back. read more

. Absolutely horrible experience. I brought my car here to get the windows tinted, trusted them with my vehicle, and somehow $400 that I had left in my center console was gone when I got my car back. I trusted this place to work on my car, not to leave me wondering where my money went. It's beyond disappointing and completely unacceptable. If you value your belongings, think twice before leaving your vehicle here. I definitely won't be coming back, and I'll be making sure other people read more

DO NOT USE SCHOMP BMW FOR SALES OR FOR SERVICE. I bought a BMW from them 1/2026 . Their sales people ARE NOT ethical and DO NOT know what they are talking about when they sell a warranty. I had multiple conversations with multiple people that work there before using my warranty. I was told that my warranty was not about how much money the cost repairs were but about the months and then I can cancel my warranty at any time and will be reimbursed for the amount of months that I did not use. I used it once for a service that they said that I needed.(which I don't even believe that I did) and since I did that ultimately when I went to go cancel my warranty the amount that was used for the repairs counted against my warranty, and it was exactly opposite of what they had told me, even though I verified with multiple people before I had the work done. Ally, the manager that I originally dealt with texted me to tell me the bottom line and when I asked her to call me, I never heard back from her EVER. Scott Davis, another manager that I spoke with, basically told me that I didn't "read my contract". When people are buying a car, they sign on the dot line. I asked my sales person what the process was if I wanted to cancel my warranty; before I use my warranty, I then used another sales person. Jeff who's worked there for 24 years. I also spoke with a service repair manager Brian before getting my repairs done in regards to my warranty. All three of these people told me that although I was getting a repair worth $4000 that that $4000 would not go towards my warranty and my warranty is based on the amount of months that I used it. When I told Scott Davis, how unethical they are and that their own people are selling something and recommending services without knowledge of what the bottom line is, his only answer is is that I did not read my contract. I've since then talked to multiple people who will not use Schomp BMW because they have experienced similar experiences with the culture of unethical business read more

The service received was top notch. Izzy Suliaman at Schomp BMW is by far a people person and great at delivering top self service! Will and would recommend, she made my buying experience pain free and actually fun! Very knowledgeable! 10/10 would recommend! read more

Two years out from buying my SUV from Schomp, I shopped on Truecar with two X5 parameters and there was one car in the country for me. Michael secured the dream machine, worked through my many questions and I have to say I am very happy with the sales experience and very satisfied with my Bavarian Motor Works, again. My first new one was a 650 '76 with horizontally opposed engines for $2300 retail. It is beautifully engineered on several levels including design. Hope you can experience the ride that seems to be better than I dream. Thanks Michael for your sage advice and upfront approach.. read more

I had an extremely unpleasant experience at this dealership. I brought my car in for an oil change/service and left with a whole new bag of problems. My sunglasses were missing. A new ding appeared in my driver side door. And to top it off, my oil level remained at the minimum amount. When I brought this up to the mechanic I was met with scoffing and cursing. After asking for a manager(Emily) or higher up he said word for word "fuck off". Really, I've worked in some pretty shitty places and never told anyone to fuck off. You guys are disgusting and have no idea how to run a functioning business. All I have to say is "fuck off"! read more

What the fuck BWM took my car to just get a tint, when I come back my shits gone? Sunglasses wallet and a few of my other things just went missing. Now I have to waste my time getting a new id and cards. And they can't do anything. This place is so stupid. Shit like this is completely unacceptable and should never happen. Never coming back. Don't go. read more

I bought this car which had problems. i have purchased three cars from them and had numerous problems - BMW app did not work which they said take it home and try it, headlights were aimed down so low that I had to drive with high beams on, spilled antifreeze in the fuel injectors and would not repair it. I had to have it towed to another dealer to replace injector #7 due to a failure, had to wait for a new module for the BMW app, the spilled antifreeze caused injector 8 to fail as well. They refused to acknowledge any issues with their service and by the way - I live 550 miles away so "taking it home and try it" causes another whole issue of bringing the car back! They refused to take care of or acknowledge any of it! Precertified vehicle does not mean they actually looked at it! Buyer beware! read more

Went there for a test drive with Micah. Great guy, patient not pushy. Knows his stuff well and keeps it simple and honest. I'd buy a car from them if they have the right miles and price in their inventory. Followup has been great from their front desk as well. The only point to note here is they sometimes are not great with the handoff especially if the assigned person is with another client. I was asked by the original person assigned to walk to the car myself and open it up and check out the interiors, instead of him guiding me through their parking lot to locate the car. That's not a great first impression for the dealership that wants to sell premium brands read more

Delt with Jeff and Ally who were not willing to let my wife and I test drive a used vehicle because another salesperson had a client "on their way" to also test drive. The other party was late for the appointment causing Jeff and Ally to stall as long as they could even though Jeff had keys in hand. Asked if the other customer had placed a deposit or something that would explain the hesitancy on letting us drive it we were told they did not. I've never delt with such a passive salesperson and "manager" who simply couldn't give us a good answer as to why we were forced to wait on someone else who had no skin in the game other than an appointment they ended up being 1 hour late to. This was a giant waste of time with complete incompetency. If you want to feel overlooked, confused and sales/management not being straightforward with you then this is you place for you but I will never give them my business! If you're looking for a BMW I highly recommend Loveland BMW as they bent over backwards that same day to help us find a vehicle and even drove, it to our home that was an hour away. read more

Mathew C is one of the best experiences I have ever had when shopping for a car! If you are even remotely interested in buying a BMW, go to Schomp and ask for Matthew! read more

Just had my oil changed here. Brought in a coupon and they refused to used it, even though it came from them. They state they give you a free car wash and vacuum as a part of the services, neither of those things happened. For the price you pay for an oil change ($120), these things should happen. Horrible job. read more

Had a wonderful experience buying Our 2024 X3. Car was our coordinator and she did a great job. Would highly recommend Shomp BMW

Only go here for service if you have money to burn. They will try and upsell you on everything. Even things that aren't needed. The representative was rude and dismissive . I had just had my car checked out somewhere else and everything came back great except for a pump that needed replacing and it was covered under warranty. Of course Schomp says I have a million problems with my car and I need to pay $200 just to diagnose what those problems are. I had them fix the pump issue and took it back to my regular place just to be sure everything looked good. Of course it came back saying my car is in good shape and nothing else is needed. read more

The experience was smooth, easy and highly professional. Our Sales rep, Sean thought ahead on addressing our priorities which was greatly appreciated. This is the fourth BMW we have purchased from Schomp. There is definitely a reason why we come back--they do good work on all fronts. Well done!!! read more

Jesse Esquibel was fantastic. With his guidance, I was able to complete a large portion of my purchase online. Jesse is very personable and had great recommendations on the purchase of the vehicle. read more

What a disappointment BMW was today. We went to view an electric vehicle and our sales person had no idea what features the car had. Why would a sales person be put on the floor that has to get help to show how to connect the phone to a vehicle, let alone any of the other features in the model we were looking at. No excuse if you want to drop 70k on a car. Do better read more

I highly recommend Schomp BMW. The staff was knowledgeable and friendly. I appreciated the low key approach. The salesman, Matthew Coslian, was excellent in every way. read more

My time spent with your people was really good they explained all of my questions with respect and courtesy. I would definitely recommend Schomp BMW to my friends and anyone else. read more

My sales associate Haydar was outstanding. He followed the parameters of my needs without deviation. He made me and my wife feel like family. The other employees that I encountered were friendly and eager to please. I am very happy with the vehicle and the deal that I made to acquire the vehicle. I highly recommend Schomp BMW if you're interested in purchasing or leasing a quality vehicle. read more

Jeff was awesome to work with! Helped my wife get into a car she really wanted and provided excellent service the entire way. We'll definitely be back to see Jeff when it comes to getting another BMW read more

Schomp BMW - Car Dealers Near Me - Highlands Ranch, Colorado

I had a very poor experience at this showroom. They did not take responsibility for the issue or make an effort to resolve it. I would not recommend purchasing from here. read more

Very disappointing experience. The showroom did not take ownership of the problem or work toward fixing it. I would not consider buying from here again. read more

I found the vehicle online, and got in contact with the dealership. My initial experience when going in was good (test drive, communication, etc.). There was a repair that needed to be done to the car before I could purchase it, and that's where the communication stopped. No updates, no information, no responses via call/text. When I finally arrived to buy it, the sales guy seemed very upset that I took the time to read through the contract and sign everything. Constantly checking his watch and sighing whenever I would choose to read something. Highly unprofessional, will certainly not be dealing with this dealership again. read more

We bought our new X5 remotely. One of the best vehicle selections in the country. Outstanding customer service through the whole process. Painless and informative. Special callout to the internet business manager, Austin, as well as Jeff the sales consultant who delivered the vehicle. read more

I brought my X3 in for a scheduled oil change. I picked it up the next day, parked it in my garage. I didn't drive it for 3 days. When I backed it out there was a huge oil stain on my garage floor. I was not able to drive it until I could get it back to the dealer on Monday. I brought it in and worked with Brett who I had when I first brought it in. Not sure what was wrong, maybe they didn"t tighten the filte, who knows?! I now have a huge oil stain on my garage floor. Brett filled my car with gas due to my inconvenience. He is great but this should not happen! You aren't Grease Monkey! read more

Well I went in very interested and wasn't given the time of day. The CSR had a very elites attitude. I was told their sales people don't go out to the lot. Well off to spend money with a different dealership. read more

February 3rd- February 24th Ralph Schomp had my brand new X5 for a paint repair and a noise when it was cold. The shop foreman was caught driving my car when it was 71 degrees outside to go pick up Mexican food to see if they could find the "Noise" that I had while it was cold. They have swept it under the rug, didn't give any resolution and didn't prove that they held the shop foreman accountable. Stay away and watch out! I have video proof of him going into the restaurant to get food and being in my car for 42 minutes! Go to BMW Downtown. Have left multiple messages, voicemails and emails with no response other then accusing me of asking them to pay off my car. I RECORDED The entire meeting! STAY AWAY read more

Caleb is amazing, would definitely buy another car through him and this dealership. The deal was exactly as talked about over the phone, Patrick help so much in learning how to operate my new X3. Thanks again. read more

Incredibly nice but woefully incompetent service department. Three times in a row of poor service and I'm over it. First maintenance: should be done by 3:30. I'm sitting in the lobby until 5:00 and still no call even after texting. They wanted to charge for warranty/ first year service. New windshield: oh, we didn't know you wanted it calibrated so you don't get headaches by staring at a double vision blurry HUD. What? Charged for an extra day on my loaner and gasoline. But I returned it the day before they claim on the receipt with a full tank of gas. They claimed I drove 368 miles. Sounds like their staff was joy riding and then charged the customer. read more

I had an excellent experience with Simon, my salesman. He could not have made my purchase go more smoothly!! Very first class!!

Just bought new tires at Schomp BMW, saving money over Discount. Thank goodness for the road hazard warranty (included at Schomp BMW). Two weeks later, something in the road punctured a tire. Without the warranty, it would have cost over $500 for the one replacement tire. It makes a difference on who you get in service. Rafaell's negative review below was caused by Chris (service advisor). We've had run-ins with him and he is to be avoided. The rest of the folks are great though! read more

Very attentive! From sales to follow up phone calls the process was quick and easy. I am getting help with learning how to use all the features. read more

Our car buying experience was so good!! Ours was more difficult, as it was our first car buying experience for our business. Nevada was so kind and patient and walked us through the process. She also helped us figure out the exact car we needed and really took her time to show us all the options, even on Valentine's Day!! read more

I purchased a 550e in December. First, I love the car! VERY EFFICIENT PHEV! There was a misunderstanding during the sales closing. After that I had a conversation with the Sales Manager, Darrick, the misunderstanding was resolved. Darrick made it right, HONEST! Because of the understanding, honesty of the sales staff and the quality of the car, I wholeheartedly recommend Schomp BMW. read more

Schomp BMW - Car Dealers Near Me - Highlands Ranch, Colorado

I found a vehicle online and got in contact with the dealership. Everything was going smoothly but randomly they stopped answering.. My sales rep was "tanner mottau". I won't be doing any business with this place, they waste your time, have bad communication, and are very unprofessional. read more

Victor is excellent -- deserves high praise for his communication and customer service. made the entire process a breeze.