Flawless from start to finish, First Class team , Wouldn't consider going anywhere else

I'm going to differ from the stellar reviews of Ralph Schomp BMW. I bought a used car (Lexus RX) on 7/9/25. Part of the written contract is a commitment to reimburse me for the purchase of a second keyfob for the car since it only had one. On 7/11/25 I provided the sales manager Michael Tizzani with an invoice for that second keyfob. More than a month later I've received no reimbursement check. And the sales staff (Austin Dilg) and sales management (Michael Tizzani) have stopped returning my calls and emails. To say I'm disappointed is an understatement. read more

went in for recall work. got the car back with engine light on. service manager Brian took no ownership of anything when I expressed my dissatisfaction. I hope people stop supporting schomp altogether as none of them are worth the time. read more

Tito was awesome to work with, had patience throughout the whole process. would absolutely recommend Schomp.

In 2018 I bought a 2018 BMW 440i x-drive from Schomp BMW. When committing to the purchase by phone, the salesman requested a $1,000 credit card deposit. When reviewing the final paperwork I noticed the $1,000 deposit was not accounted. It took weeks and numerous calls to Schomp BMW to secure the return of the $1,000 deposit. About a year later the seat adjustment malfunctioned. The Schomp BMW service advisor speculated I had placed something under the seat causing an electrical short. I had not placed anything under the seat to cause such a malfunction. When picking up the car I noticed issue had not been corrected, despite being informed the malfunctioning seat had been fixed. This resulted in having to leave the car with Schomp BMW four more days. After the 440's warranty lapsed I used the services of an independent shop, specializing in BMWs, for an oil change. During this service the oil filter housing cover was found to be missing. I was advised such a cover would need to be obtained from BMW. The part cost me $54.65. Shortly thereafter while at Schomp BMW Parts I provided the part number for the oil filter housing cover and was informed the part would cost me $91.00. After receiving information on service specials on July 3, 2025, I took my other BMW to Schomp BMW to have both front seat brackets replaced. It took several days for the parts to arrive. After paying for the service and picking up the car my wife noticed one of the newly installed seat brackets began to bend when adjusting the seat. This was brought to the attention of the service advisor who admitted he had not inspected the replaced brackets while indicating had he done so he would have caught the issue. The car remained with Schomp BMW. I was later informed another seat component was needed to properly install the seat brackets resulting in several more days delay in correcting the matter. During this service Schomp BMW had the nerve to charge $43.19 for "shop supplies." The service advisor informed me shop supplies are a standard charge at any repair facility. This was news to me as I have not been on the receiving end of a standard shop supply charge at other BMW shops. Schomp BMW, you need to slow down, pay attention to detail, and cease nickel and diming customers who have already paid a dear price for their vehicles. Caveat emptor! Christopher R. read more

Had an awesome experience working with Tanner at Schomp BMW! Tanner is knowledgeable, patient, and fun to work with. If you're looking for a BMW, I'd highly recommend Tanner! read more

Terrible communication. Fabricate the need for expensive repairs. Did not get back to us then when th y finally did said it would take an additional week for a brake fluid exchange because the car had been 'taken out of the shop'. Every time we take the car in they tell us something different needs done despite not having had previous recommendations done. read more

HORRIBLE Customer Service on the sales team side including managers. Long review but I want to cover everything so I'm accurate on the events . On Wednesday June 18th 2025 my Step daughter and I came into Ralph Schomp BMW to purchase a Vehicle we had seen online, We waited for a sales person and met Gabe (sales guy) , We talked about a specific vehicle they had for sale and was looking at trading in a Ford f150 Blackwidow Custom truck and depending on the worth would pay the rest in cash. Went on a test drive and told Gabe we were ready for the next steps, A manager (Ben) had to assist to find the value of the truck (being a special addition Blackwidow ) , We waited in the dealership for well over 2 1/2 hours until we decided to go eat , they only came up to us 1 time within that 2 1/2 or more wait to say sorry were working on getting a value on the truck. Gabe said he would call us when they had a value and the build on the truck (note I sent them the build with the Vin number from the dealer and company that built the truck for Ford ) , 5pm ish came around so I called Gabe and he said " The shop sent me up to boulder so when I get back I will call you" NO call back , Next day Thursday the 19th 2025 I emailed Ben and called the sales manager to see if he had received the build specs yet , Well Gabe then send me an email and said " Chad , I told you yesterday I'm Off Thursdays." Not once did I hear or read that he was off on Thursdays in texts emails or in person same with my Step daughter, ok fine so I again called Ben (the sales manager) and he said the truck came back at $40,000 ( first it was $35,000 then $39,000 Now $40,000) also Ben told me he got the build on the truck but it was a different truck so he was comparing it to mine ( even though I sent the accurate build with Vin ) and said its only off by $1,100 dollars lol ok , I said ok I would like to trade the truck and 5 to 6 grand for the car which was dropped online another $500 bucks Wednesday night ( have pictures ) to $47,912 , so a difference of $1912.00 ok not bad I could even honor that because of how much we wanted the car I could up the cash , Ben told me " Let me see what I can do to make it happen and ill call you back" NO Call Thursday or Thursday night NO text , NO email Nothing, Ok Friday morning 10am June 20th 2025 I went to the website to look at the car again and it was gone. I called both Ben and Gabe since they both were working on this deal 3 to 4 times, left messages , NO call back NO answer till I kept calling the store , finally Ben came to the phone and I said you never called me back and now the car is off your site? , he said yes it sold yesterday Thursday ( Gabes day off) I said wait we were working on all this to complete the sale and he said well I don't know why Gabe didn't call you ! REALLY Ben said he would call Thursday after he figured some stuff out ( meaning making the deal happen) , Ben called around 1:15pm and said "Im sorry " wait really that's it no car no deal wait was I confused so I told him why didn't you call me when you said you would to make this deal happen and all he said was "sorry" I can try and find you another car , WHAT so basically I wasted 3 days on the vehicle we wanted that I thought they were working on and sold the car from underneath us and I get a sorry followed by a bunch of excuses and lies that he was called out on by me. So basically their customer service has gone from customer service to let's just make a sale anyway we can. So if you are looking at a vehicle from Ralph Schomp here are some tips. 1) Dress very sharp and expensive you will probably receive better customer service .( Saw it Wednesday while we were waiting) 2) DON'T leave the lot till the deal is done no matter what. 3) Make sure your sales person doesn't have an upcoming day off, they will sell sell sell even if you're making a deal or discussing a vehicle for purchase.( Yes that really happened) Sorry this is all Google will let me write. June 20Th 2025 read more

Pretty laughable this place..Chris Is one of the worst service advisors I've ever met in my life and I was a service advisor. Didn't disclose The price of a service and then sent me a bill saying it was gonna be $80 to rotate my tires. His attitude is horrible and The fact that you're charging people $80 for a tire rotation is absolutely asinine. read more

This dealerships sales process is not great at all and unless you can pick up right when they call good luck. It's frustrating trying to buy a car and not being able to other than by a long phone call, they apparently can't text or email. I have a short window and can't just drive from dealership to dealership test driving and schmoozing. I need something locked in before I visit for a test drive. read more

DO NOT BUY FROM SCHOMP BMW!!!!! They will smile in your face to sell you the car but when you need them to show up, they will leave you in the cold. We bought our 2020 X5 with all the options and thought we were buying the service and pedigree that came along with it. We could not be more wrong. Know this: Anytime you need a warranty item covered, you will not be given a loaner or a rental car for the time your car is in the shop. You will be expected to spend your own time and money procuring your own transportation. $75,000 doesn't get you much anymore does it? The maintenance department manager never calls back but it's probably because they fire a new one every six months. You will not build any relationships at this dealership like back in the old days. Better off going to Porsche or Volvo, etc. read more

Schomp BMW - A useless vehicle with an even more useless maintenance department to support it. - Car Dealers Near Me - Highlands Ranch, Colorado

I purchased BMW parts from Schomp BMW for quality, and support, so MY customers can have peace of mind. But when the parts fail prematurely,(less than 2K miles), then Schomp denies any warranty liability. Schomp didn't deliver quality parts or support. BAD ON THEM! read more

I scheduled my appointment with Mike today, August 19th, and made the 4 hour drive from Aspen in order to get an oil change but more importantly get the charging port on my car fixed. When I arrived I was told that they would be unable to service the car for at least two days and would only be able to offer an oil change today. I questioned them why they wouldn't inform me that they were backed up because I would not have made the 4 hour journey to highlands ranch knowing I wouldn't be able to get my car serviced. In addition they were unwilling to work with me in any regard to get transportation back to Aspen. In fact, he questioned my financial ability and suggested I purchase a flight from Denver back to Aspen while I waited for the service to be completed. I don't think I've ever had a service advisor question my ability to pay for something. To say I'm shocked is an understatement. I drove 4 hours after confirming that I would be able to get my nearly new car serviced and was in disbelief at the service and treatment I received from Mike Gibson. Please, heed the warning of both my experience and others and steer clear of Schomp BMW. read more

Great BMW Service!! I had to take my daughter's BMW X1 in for service due to a check engine light. Kara Nessel and Christopher Collins were able to quickly and accurately diagnose the problem, get it fixed and get us back on the road. I really appreciate and thankful the text updates and the video of the problem; it made it much easier to understand what was wrong and know the progress of the repairs. I also appreciate your team checking and inspecting the rest of the vehicle, top to bottom and front to back, to help ensure it is safe and sound for my daughter! Again, thank you for the great service! read more

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I am beyond impressed with the service I received while working with Ian Mccullough. The first time I leased from Schomp I was disappointed at the time it took. This time I was so pleased that I was fortunate enough to work with Ian. He made my new lease process painless and easy. I highly recommend working with Ian Mccullough at Schomp BMW. read more

Our service advisor Josh Brayman is outstanding. We have had a couple minor issues such as flat tire, windshield repair and annual service and he has been attentive, accessible and very professional in his communication. The entire SCHOMP team has been fantastic from the time we bought our X5 one year ago. Great work! read more

I recently purchased my first BMW at Schomp. Nevada Jenkins was my sales Agent, she was great and kept me updated through each step of the buying process of my new M240i. I was trying to stay inside a budget, and she was sensitive to that and did not try to over-sale. During delivery Steven Bruner was the Genius assigned to my car, he was almost as exited as i was about my new car. He took the time to show me all the details i needed to drive the car safely home. I am planning on doing my maintenance here, and judge that experience for myself. read more

Absolutely the worst for service and repair! I took my vehicle in for a repairs. It took them two days to examine the car and one week to make repairs. No loaner car offered. I had to personally push for updates on my vehicle, they were not proactive at all. After over $2k in repairs and one week in the shop, they returned my car filthy. read more

If you want to feel like a million bucks when buying a car, this is the place to go. There's a reason Schomp BMW is considered the #2 BMW dealership in the country, and while I haven't been to the #1, I wouldn't be surprised if they sped past the competition. I just purchased a new BMW M440i here and it was the best car buying experience I've ever had. I had been looking at trading in my vehicle, so I went to multiple places to see what vehicles they had and what they would offer me for mine. While Schomp BMW didn't offer the most money for the trade-in, it was very fair and made me happy. Everyone I met was extremely professional, courteous, and made me feel like I wanted to be there. They weren't pushy, they were honest, and I couldn't have asked for a better team. Let me contrast this with my experience at Arapahoe Hyundai (Genesis). If you're looking at purchasing a Hyundai or a Genesis, drive 15 minutes West on Arapahoe and visit Genesis of Littleton on Broadway. That is, unless, you enjoy getting "taken out back." I won't delve into the details of the dishonesty and skeevy practices that occurred at Arapahoe Hyundai, but if I'm looking to spend $80k on a new vehicle, they would be the last place I would go. Even though they offered $2,500 more on my trade-in, it's the little things - like being offered a bottle of Fiji water or a fresh cappuccino - that really go a long way. Back to Schomp BMW, I truly enjoyed every minute I was in the store, and I've enjoyed every 1/4 mile leaving it. I have nothing bad to say about any of the other local BMW dealerships, but being the #2 store in the country has its perks. They get priority over quantity and quality of vehicles - ones you may never find for sale within a 1,000 mile radius. Thank you, and I look forward to purchasing our next BMW from you soon. read more

Schomp BMW - Car Dealers Near Me - Highlands Ranch, Colorado

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My first visit to Schomp was a real pleasure. I took less than 10 minutes to drop off my car, and pick up a courtesy vehicle. Every body was very friendly and efficient. I had a specific reservation with a service advisor, who helped me at check in, stayed in text touch, and helped me at checkout. The mechanic found the problem, fixed it, didn't sell me anything else, and texted me a short video explanation of the repair, cool idea! They are extremely organized and efficient, I now trust them, Especially Mike!!!! See my repair video https://us.citnow.com/vx28Gt5vxTC read more

Schomp BMW - Smooth check in! - Car Dealers Near Me - Highlands Ranch, Colorado

I bought an X5, came in for scheduled service, Loaner desk Agent, Leilani Alvarez telling me that they were saving the X5 loaner for a "special customer who spent more money." Completely unacceptable. As a woman who already paid for a new BMW X5, standing right there. I am tired of getting treated as a second class customer at this dealership. read more

Ally and Travis were outstandingly helpful. I plan on being a repeat buyer and having my car regularly serviced there. Nice that they are right in the neighborhood! FYI If you wait to get your car serviced, even for an oil change, it's at least 1.5 hour wait. read more

The sales department sucks. They are deceitful, greedy and very unprofessional. When a customer asks you to stop calling them, you should listen to them. I will continue to write bad reviews until your sales department, particularly, Aly stops calling me. I have been called texted and emailed over 28 times. Eight times after I notified them in writing to stop calling my number. I have never had this poor service from any kind of a company before. They are out to get you, remember that if you are thinking of buying a vehicle from Schomp Automotive. You will regret it. read more

I bought a used Tesla from Jeff. What a nightmare. I live in Colorado Springs (1hr away) so I tried to do as much as possible prior to going up there. First of all, I asked about damage and autopilot. I was told incorrectly on both. The vehicle had some cosmetic damage to the front, the rear, and the hood. Also, the car had a bad tire. I was told the Tesla had autopilot, it did not. Lastly, the car did not come with a charging cable. Schomp gave me $200 and said that was all they could/would do. The registration was a mess too. It's been 2 months and the DMV and I still haven't received the paperwork necessary to register the car. I had to go in (to the DMV) and get a second temp registration because it is taking Schomp so long. UPDATE: It's been 6 months. It cost $2,000 to get autopilot/Full self drive and $2,500 to have my body shop repair all the damage. What's worse? I've had two major issues with the car! One required a tow-in to Tesla because rodents had chewed up wiring harnesses (with the previous owner) so much for a multipoint inspection. Any seller with an ounce of integrity would have done a thorough inspection and caught it. Now I'm lookin into legal action, lemon law, etc. I have NO IDEA how much of the wiring is compromised. Getting involved with Schomp was the biggest mistake I've ever made. What a crappy deal. Another thing for me to remember about 2020! The photos show rodent debris and damage. It definitely didn't happen ON MY WATCH! read more

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DO NOT do service in Schomp they are a joke. When I toll my car to Schomp BMW because my car was failed to install an update which was leading my car could not turn on or even start. Everything was great until my front and back hook cover were missing, Schomp blamed tow car company but that not true. I contacted the tow car company and they sent me images of proof that those hook cover are still attached with my car when my car was tolls to Schomp Bmw. Ashley is the one who said will help me get my hook cover back. But after a few week of promise they were keeping their lie and never pay for my hook cover and anything, they even kept silent and did not answer me after that. You guys are just unprofessional since you are a big dealer. What a shame Schomp BMW, shame on you too Ashley you are a joke. read more

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So per the suggestion I reached out to Jeremy Behar and have not heard a word back. My experience yesterday was to trade in my 2021 x5 with 12k miles they offered my 50k said they'd retail it for 57k yet they have 2021 on their lot for 61k. Greed. And they just don't care about their perception. read more

It should come as no surprise this place has terrible reviews. It's full of morons with slicked back hair and fake Rolexes playing like they are something special. I have never had a worst experience with sales and service. Buying my car was a shit show, servicing it was even worse and now it's time to return my lease and guess what! The madness continues! The sales manager even refused to come speak to me when I was trying to return my car and RON said he was to busy. The service department literally broke my car while doing an oil change. A week later gave it back to me with a check engine light on. Total rediculous mess Will never step foot in this place again One price one hour one person my ass I went through 4 sales people then the manager and my lease priced started at 760 then ended at 589 Don't believe there bullshit for one second read more

Ian Madison at Schomp BMW is my go-to car guy! I always buy my cars from Ian because he is top notch, excellent! I can be like a moving target as a busy lady and business owner. Ian actually walked into my shop with keys in hand to allow me to take a short break during a rush and check it out. He then ordered me the perfect car and was spot on with delivery, price and everything important. I love the entire team at Schomp and always enjoy my experience there. I won't shop elsewhere for my cars. Why mess with perfection! My husband loves the new car too which is a plus:) read more

Schomp BMW - My husband loving the new car! - Car Dealers Near Me - Highlands Ranch, Colorado

They're definitely trying to help me out. I still have to pay 50% for a set of tires but better than nothing. Fingers crossed.

The Schomp management team is amazing! Ron always helps me out tremendously. I've come here for many different reasons and I'm always impressed with the level of customer service that I receive. The team in the detailing department has done a great job with my vehicle as well. Service is always prompt and I know that I can trust this dealership. I highly recommend Schomp BMW if you are in the market for a new vehicle/services!! read more

We had our BMW serviced 9-1-22 at Schomp for tires, wheels and struts. It was an extremely frustrating experience due to lack of communication, missed commitments, pricing and not saving parts we had requested. Now after more frustration with a constant loud rattle we had taken the car into another dealer. A circular compression tool ring was lodged around the right strut (we are investigating the safety concern!!!!), the Schomp tech left the tool in the car. As with before, Kyle R the service manager will not return my calls. Obviously I want to communicate their error as well request the $650+ I had to spend to correct it! read more

Schomp BMW - 6" tool left on our drive train - Car Dealers Near Me - Highlands Ranch, Colorado

I did call Mark the general manager but no response.... My experience was ! * Arrived for 9am appointment needing front end alignment and said," I was fourth in line for a loaner"! When I scheduled a week before they said that was taken care of. (They sent lift) * Text at 4:15pm to check on status *5:30 Text That they found 2 things wrong...front and rear brakes, rotors Oil filter housing gasket active oil leak! total cost ='s $3476.42....I said, " I don't want any of the extras fixed I will pick up the car"! It was ready the next day at 12 noon. I then took my vehicle to my local mechanic who I have used for 5+ years and said there is nothing wrong with your brakes rotors and there is no oil leak! read more

Took my car in today... ALWAYS a good experience at their service department. The people that work there are genuinely eager to help you quickly and to make sure all your concerns are addressed. Went in again today for service. They have completely changed the look of the place. I'm not impressed. Now, it looks like every other car dealership inside. It's too bad, I always told people how nice this dealership was. It was so classy, and I loved being there. Now, it's just a big open room... nothing special. I have to say... the bar is really nice. I wish they had left everything else the same, and just added the bar. read more

Schomp BMW - Car Dealers Near Me - Highlands Ranch, Colorado

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Updating my review of Schomp. Thank you Amber at scheduling, Marian (I think, the lovely female service manager supervisor who was very patient and solution oriented) and most of all my service manager Chris. He is amazing! I'm so glad he's back. He is excellent at his job, getting things done. Even though bc of supply chain issues it took a few weeks to complete my car brakes and oil change maintenance he got it done and kept me informed. read more

Brian is my service advisor and he keeps me informed of how my service is progressing. Ian answers all my questions regarding new car sales.

Sup Yelpers I've been a customer for 10+ years at this point and its always a pleasure doing business with Schomp. I'd like to highlight Bryan Alvarez who's one of the Sales Associates/Client Advisors and his manager Ben Wegner. These guys are incredible. I just did a lease buyout and every question/concern was always answered/handled promptly and professionally. I'm extremely happy about my purchase and cant say enough good things about Schomp BMW. Do yourself a favor and ask for Bryan next time you're looking for a new/used BMW. He'll go above and beyond to make your experience worth while. Thank you guys! Chris read more

Schomp BMW - 2019 X3 M40i - Car Dealers Near Me - Highlands Ranch, Colorado

Update: to anyone who read my review and then read the GM of the dealer reaching out in an attempt to help. I reached out to the GM as he requested, minutes after he posted that comment and never heard back. So sad how this dealer is representing BMW. Side note: after my fiasco that was posted about in my initial review, I got my car home and noticed a piece of trim on my roof had been torn off by their car wash. I reached out to the service advisor, told him and he said he would order the part, have it painted and reach out to me. Never heard back on that either. I think I have been blacklisted by Schomp BMW. My loss apparently. read more

Schomp BMW - Damage from Schomp BMW while my car was in their possession. - Car Dealers Near Me - Highlands Ranch, Colorado

Super disappointed with my service here - brought my 2015 BMW X6 in for a scheduled service and was immediately pawned off on technician because my service rep was busy. Then I was told that the Pre-scheduled loaner was not ready for me because they were "out of cars". I've been waiting for over an hour and am now going to miss a meeting. This is a huge inconvenience for me - I won't be coming back to Schomp. Update - they refused to do any of the minor warranty work that it was brought in for... they also returned my car to me filthy (see photos). Last, I had to ask when I would need an oil change next - they said next month.... how did they not offer me an oil change before I came to pick up the car?!? Now I have to make another trip (somewhere else) to get this done. read more

Schomp BMW - Car Dealers Near Me - Highlands Ranch, Colorado

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We worked with Mhamed for my BMW X5. He did an excellent job showing us different vehicles we were interested in, worked with us to explore different price options (lease vs buy), and was patient with us while we asked several questions. It was one of the best experiences I've had working with a sales person and dealership. The process was easy and they were transparent and upfront. Not to mention we were able to take advantage of the BMW loyalty program because my fiancé has owned multiple BMW's in the past. I cannot recommend Mhamed and his team enough! read more

My service advisor Samantha was amazing. She not only showed genuine concern about my automotive problem, but was also interested in ME (and my dogs). I had just driven my X3 back to Colorado from a dog show in Kansas in 88 degrees and 40 mph winds with no air conditioning. My Bernese Mountain Dogs were extremely uncomfortable, they do not do well in heat, and driving with the windows open was awful with the dust and noise. My Service Manager, James, was equally caring and professional. He listened attentively as I told him about other concerns I had with the car. Not only did they fix the AC, they performed a total inspection of the vehicle. I highly recommend Schomp BMW Service, and I look forward to returning (just not TOO soon!) read more