We have used ScooterBug many times over the last years and recommend their service all the time to friends headed to WDW. They have never dissappointed us! It is a reasonable cost and so great to arrive at our resort and find our carts waiting for us, fully charged and ready to go. I have one recommendation every time I use the services. It would be nice if they offered a discount for repeat customers. read more

Rent from some one else. wish i read reviews before i rented from them for disney and universal visits. disney scooters were in disgraceful condition. I rented 2 scooters for 2 weeks no discounts Nothing. when i switched disney hotels i had to move scooters myself. no transportation between hotels. so we took scooters from one hotel on a bus then a boat to next hotel. left them there. then i pushed my travelling partner in a wheelchair, borrowed from disney. from my next hotel to a boat then to a bus then to the hotel to retrieve my vehicle. I'm 76 years old. Scooter bug wanted more money . it was considered a new rental. Never again!!!!! read more

What a Terrible Company.Disney should not allow them to do Business Scooter was Delivered late did not realize no charger was with it Scooter was in Horrible shape Absolutely horrible battery life. At full charge scooter hardly could do any inclines eventually turned scooter back to bell service Before rental was over After leaving review on there own website they emailed me saying a partial refund was issued NO REFUND HAS SHOWED UP Total use of scooter less than one full day out of a 5 day rental. Issued a $31 refund read more

This was are first family vacation do to are son who is a very special needs toddler and haves a very rare condition we wanted to make this as smooth as possible for him. Bc it has been a very thought 3yr for him so when we seen that the grand Floridian had the option for this stroller we booked it and left ares home. Btw we drove so it was lest to pack. When we got it it was broke and cut up and didn't drive Well. The next day they lost it at the front desk and didn't do anything about it so we didn't go to the park bc of that we didn't have anything to put him in his well-char he can't be in it for a long time. But the guy he helped me book his stroller was great very nice. But the problem was the stroller and all the things that when whit it not happy with this company. read more

Went on a trip to DisneyWorld with my grandma and her friend. Both of them needed scooters , so we rented them from ScooterBug. One scooter was squeaking at one point. Both scooters could not hold a charge. We had to bring the charger and continually charge it at the parks. The scooters both died multiple times and couldn't hold a charge. We let ScooterBug know and they gave us a replacement, which has been working fine so far read more

As a travel industry partner they are not good. They did not pay commission to my travel agency and this is from Nov. 2022 & Jan. 2023! Several attempts to contact them for payment and they give me nothing buy lies for an answer! Dana PA read more

I can honestly say as a Travel Agent I would not recommend this company to any client or anyone else. I recently had a client who I recommended to this company. I did so because they were part of my TA group and because they recently made a deal with Disney. I thought they had to be a reputable company that prided itself on service. I was wrong. My client who is 75 years young rented 2 EVC from them. Right from the get-go, they got the name wrong on her rental. This caused her to have to play hunt and search for her EVC leading to the missed reservations. I would have written that off as human error and simply offer my client a gift card for her inconvenience. Nope, she no more than picked up her EVC only to find out one had a broken basket. Then as she was boarding the bus to head to EPCOT her EVC just stopped. No reason for it to stop. It had a full charge and everything seemed ok her companion EVC seemed okay. So she turned it off waited 10 minutes then reinserted the key and boom it worked. She got to EPCOT and it did it again. SO she called the company explained what happened and they told her they couldn't do anything for her as it had a full battery. She politely said ok and after a few minutes the EVC started up again. This happened multiple times throughout the day. My client called back several times and got the same reply. When she finally got back to her resort she parked both EVC back at the front desk and called another company to rent EVC for her final two days. As a travel agent, I was horrified that my client went through this. So horrified in fact that I am making arrangements to refund her money as if this company can't even fix an EVC I know they won't refund her money. I honestly will not be using them again and will not be recommending them to anyone in my TA circle or within my community of digital influencers. I would hesitate to recommend them at all to anyone. Customer service is awful and their EVC is just in really awful condition. read more

Service and quality of the equipment. Their website rarely functions. They canceled my reservation without telling me. I had a receipt. After arguing with them, they sent a scooter 24 hrs late. The scooter barely functioned read more

I reserved a scooter with this company online and provided my credit card information. However, they didnt process my card and, instead cancelled my scooter without letting me know. I am now at Walt Disney World without a scooter and they dont seem to want to do anything to help rectify the situation. I asked to speak to a supervisor and they would not connect me with a supervisor. read more

They used to be my Go-To as a travel agent, because they're the only "Disney Approved" scooter company. Unfortunately they apparently recently changed their policies, and now require 48 hours booking notice despite their website saying otherwise. They're also very understaffed, hold times average 30 minutes--if they pick up. Got hung up on 3 times yesterday. Going elsewhere from now on. read more

ScooterBug - Website misinformation - Mobility Equipment Sales & Services Near Me - Orlando, Florida

The scooter I rented was at the resort when we arrived. The scooter worked fine and mechanically had no problems the entire time. The reason I rated 4 stars instead of 5 is because the basket on the front was cracked. Also, the side of the seat was ripped and looked horrible. It seemed like all the parts were loose (seat was loose, arm rests were loose and crooked). The paint was chipped all over it. It looked like previous renters had really abused it. I didn't report it while I was there because mechanically it ran fine and I don't like to complain. I hope they retire that scooter or give it some TLC before the next renter. I'm going again in December and will give Scooterbug one more try. read more

This is the preferred vendor but not sure why. I tried to use their website and it would not work. So I called, waited on hold for 5 minutes and it got disconnected, called back and the phone wasn't working, called 3 more times and finally got hold of someone and they didn't have any available. Like I stated before I have no clue why this is the preferred vendor because they don't seem to have it together read more

No complaints at all! We rented a scooter for my mom during our trip to Disney World. We stayed at the Dolphin and the scooter was waiting for us upon our arrival. My mom said it was a life saver! (She's 75 and recently had lung surgery - no way she could have done all that walking.) We were doing 12 hour days and that puppy stayed charged ALL day long!! On our check-out day, I finally got to drive it to the bell hop to turn it in. Easy peasy and extremely convenient! They also looked a lot nicer and more comfortable than the ones you can rent at the parks. I would highly recommend ScooterBug! read more

ScooterBug - Mobility Equipment Sales & Services Near Me - Orlando, Florida

To say my experience with Scooterbug was a great one would be a lie.. to say it was terrible would be a lie as well.. Scooterbug is a day by day event. Some days you'll be trying for hours to get a hold of someone for a simple question, and other days you'll spend minutes completing your reservation without issue. Full disclosure, I am a travel agent who just wants to see the company get better at working with everyone who wants to use their services. I am recommending Scooterbug simply because when they get things right, they are a treat and easy to work with. However, when you are having a rough time with communication, the times are REALLY rough. Communication is the department the company really needs to focus on, with customers, travel agents, and internally. Let me summarize my experience below: The Negatives: As I said, communication. Sometimes you can make a phone call to make inquire about things the bot messaging system on their website cannot answer, but you'll be on hold waiting for sometimes a hour or more, only to get hung up on. Other times, a reservations agent will pick up the line, and somehow hang up without getting a number to call back if it accidentally disconnected. Sometimes the reservations agent that picks up simply does not know the answer to your inquiries, and instead of putting you on hold to seek out those answers, they either say "I can't help with that" or they "accidentally" hang up the line. Internal communication has been an issue as well. Their rental products are sometimes marked wrong in their system despite you filling out the reservation form with the correct information AND having confirmation of your correct information. This could lead to the wrong product being delivered or the correct product being delivered to the wrong resort. This has apparently been an issue with several customers I've spoken with or recommended their services to. The Positives: Their products are all well taken care of and function properly. No broken parts, no visible damage (in my personal experience), and you get what you order (when marked correctly in their system, that is). Ordering online can be real easy and streamlined. When there is an issue, such as a product being delivered to the wrong resort, they are quick to send someone out to deliver to the correct resort, sometimes only a mild inconvenience of a hour or so. When you get a competent agent on the phone, they are easy to work with and help with any issues that may have come up. Conclusion: I think Scooterbug has a lot of room to grow, but they are a solid company to use. There will always be good and bad experiences with any company you browse reviews of, so you just have to get a general sense of what you're willing to deal with. I have used worse companies, so there's that. My only wish is the Scooterbug recognizes and effectively addresses the issues they do have, not just sweep them under the rug as "minor complaints". The service they provide helps a lot of people out who are on vacation or in need of the products they rent out. Their prices are great, and there's no hidden costs associated with them. So just be better at communicating and consistently good with your deliveries. read more

I made a reservation for Jan 30 -Feb 3. I was charged for the reservation but did not get a confirmation. I called them and they told me I reserved the wrong dates with an online reservation. The dates had past so I was out of luck. I looked through my email and called back. A different lady said the reservation was never made. The dates the other lady was talking about were from last year. Then the Second Lady then told me to turn it into my credit card. Still this mess left me without a scooter for my trip. Luckly Gold Mobility stepped in with a same day delivery. read more

Find another place to rent one We rented a wheelchair for a week while at Disney World. The first day we found out it was too wide for many of the rides. We had rented the wider, more expensive model ($85 for the week). I called ScooterBug to exchange it for the narrower model. After a while on hold I was told it would cost an additional $55 to get a replacement. I considered that outrageous and told them so. I just wanted to exchange it for the narrower one. I didn't expect to get the lower price. I was fine with the higher price. But 65% more then the wider chair was too much. The next day I found out that we could borrow Disney chairs where needed. That got us through the week just fine. read more

First Scooterbug is not reliable for delivery, I reserved an ECV a couple of months in advance. Since I was staying at an air B and B, I had to pick up the scooter at Disney springs, no problem. They failed to tell me that is a third party vendor, not a scooterbug location. I had marked pick up and they said this causes the delay One of the batteries lasted less than 2 hours One of the small safety wheels on the back was missing I would rent from ANYONE before Scooterbug read more

Battery died after 3 hours of use at Disneyworld. I have used other scooter rentals before with no problems, those scooters kept a charge for 10 plus hours. Called customer service, was on hold for 30 minutes. I asked them if they could swap the scooter and was told no and to"manage my expectations ". I'm surprised Disney is affiliated with this lousy company. read more

Disappointed. I reserved a scooter to be delivered at a Disney resort by 4:30. I arrive here and call them to ask if I would receive a text when it was delivered. Was told the scooter was already delivered. Went to the concierge, no scooter in my name. Called again, Scooterbug spoke to a Disney Cast Member and they told them it wasn't there. I was allowed to borrow an extra scooter to go to my room because I really needed to go. I return the loaner scooter within 10 mins, and call to ask again when the scooter will be delivered. Was told it was already delivered and ask a Cast Member, which fortunately I had in front me and they said that no, nothing had been delivered in the last 20 mins. It is now 5pm and we are going to dinner but I can't walk these huge distances, so I am having to skip out on a family dinner. At this point I am not sure I'm even getting a scooter today. I just called and they said it might not be until after 6. If the scooter is not here by then I am calling my credit card company, cancelling and going back home. It is impossible to rent a scooter from elsewhere. I just tried at all the local scooter places. Never again. read more

I was recently injured with a calf tear and was dreading my vacation. Someone in a Disney group recommended scooter bug and I'm so thankful!!!! They delivered to my hotel, full charged and ready to go. Picked up from a different hotel for my split stay. Absolutely the easiest part of my trip. read more

Contract # R-164150 My scooter was NOT delivered to the park at 1pm the day of. I had even called the week before to make sure it was all in order. It is hell to get anyone on the phone over there too. Finally they brought one over after 6pm and I was not able to go to dinner with family because of it. read more

Pick-up and drop off at our Disney hotel went great - it was there when we arrived. However, the stroller was in serious disrepair and condition. One of the canopy supports was broken off and wouldn't stay up/attached. The handlebar has some sort of sticky wrap around it which didn't seem all that clean. There was a noticeable squeak when rolling and overall the unit seemed filthy. We were surprised it actually lasted the entire trip and our kids are little/easy on strollers. read more

The scooter was good. Battery lasted long as long as you turn it off when not in use. Just not used to turning it much especially in sharp turns or skinny ways. Just didn't like the jerking movement when I stop. I don't know if it's me or the scooter. And also felt the chair was lose. But love that I could pick it up and drop off at my resort bellhop. Will rent next time we go back. read more

Very easy to book, the stroller was in great shape. They were very responsive, price was great and delivered right to the hotel. Return was super easy too. Highly recommend will def be using again. Used it for my 7 yr old with autism read more

ScooterBug - Stroller - Mobility Equipment Sales & Services Near Me - Orlando, Florida

Didn't get the rental on time as we requested, even though we booked the rental nearly 3 months before our trip. That being said, they did get a rental delivered to our resort, very quickly afterwards. Otherwise, would've been 5 stars. ECV worked great and the battery lasted all day, each day. Would use again in the future. read more

Everything about this rental went perfectly. It was at the Disney hotel when we got there, charged and ready to go. It had the 4 wheels that I ordered, and for the three days we were at Disney World, it ran really well. Getting on and off the buses for the parks meant a minimal amount of walking, and the drivers were very helpful maneuvering it onto and off of the buses each day. Charging was easy every night. We dropped it back at the hotel on the evening of our third day for pickup the next morning. All in all a great experience. I would rent from them again in a heartbeat. read more

I would give them a zero star review, but it would not allow me. So we booked a double stroller on August 15, 2024 for delivery to our WDW resort on November 9, 2024 at 2pm. We got to our resort and no stroller. We called Scooterbug and they could not find our reservation, BECAUSE, they cancelled our reservation after giving our stroller to someone else. They did not call us to tell us this, they sent an email at 12:01 am the day we were flying in to Florida, so we did not get the email. No apology, they hung up on us twice and they had no solution. If that was my company, I would not have given away someone's three month reserved reservation or Scooterbug should have gone to Walmart or Target and purchased a stroller. We ended up having to rent somewhere else and picking it up ourself. Such poor business practice and poor customer service. You should be ashamed! This poor review will be posted everywhere and all friends and family traveling to Disney will not get a recommendation for your company, but seeing your poor customer service, I doubt you care. read more

The delivery system was flawless. Our double stroller was ready when we needed it at the place it was meant to be. However, our stroller upon pickup was still dirty. The tops of the canopy shades had some sort of white stuff dried on them though it came off easily with a wet wipe. Also, our double stroller was definitely near the end of its life. There was tape on the handlebar where repair had been done but the most bothersome aspect was that the canopy shades continually fell off of their tracks. Every time we folded up the stroller, the shades would fall off. Even during regular use, they would sometimes pop off when we would open or close them. This was our first time renting with ScooterBug and I will probably rent again and just hope for one that is in better condition. read more

I don't recommend! I rented from them, and my scooter wasn't at the resort when I went to pick it up. Terrible customer service. Was told I would get one in two days. As we know, when we have mobility issues, two days is too long. Not a good start to our Disney vacation. read more

Awesome all around service and delivery. My scooter was amazing and looked brand new. It was amazing to help me with my Disney Mobility Issues and made my staycation experience the best ever! read more

ScooterBug - Me going from the hotel to Universal, did not need to rely on property transportation, scooted over and back on my own time!! - Mobility Equipment Sales & Services Near Me - Orlando, Florida

we rented from this company for a five day vacation at Disney World. we've rented these EV s many times before. on our day2 we noticed sporadic battery fail after in the park for six hours. we used it to get to different places in the park and always turned it off. it finally quit but we gave it more time and got back to the hotel. we called customer service and she assured us the vehicle was fine and we just needed to plug it in every time we stopped. this is not possible at the park. Recommendation: Fund another service to rent from. read more

We rented 2 ECV's from Scooter Bug for use at Disney World because they were Disney preferred. Upon arrival at our hotel one scooter was not charged and the other had a wheel issue. Tried their help line and no answer. After quite a while we spoke to one of the reservationists. Said it would take another 3 or 4 hours to send replacements. We did ask to speak to a manager but they would not get one. Replacement scooters not much better. Sent 4 wheel instead of 3 wheel as ordered. The 4 wheel constantly needed charging. The scooters we received were "very" well used. Scratches, dents, etc. In the past we also rented from Buena Vista and Gold Mobility. Never an issue with scooters. Also much better customer service. Will not rent again from Scooter Bug. Very poor customer service. read more

I have downgraded my stars to a one (would be a negative if I could) because their customer service is so poor it was ridiculous. The manager Diaz whose job was to help did nothing, but issue a small refund. I say that because that was her answer "I am sorry your upset" I can't do anything, I am sorry you called my company and wasted so much time during you vacation I can't do anything, I am sorry this was "the worst customer service ever", but I can't help you. "I can't" gets old, "I am genuinely so sorry that we wasted your time, caused your wife to have to walk, and I am sorry we didn't call you back the 5 times we said we would (we left her wheelchair at home because we had this reservation). For your own sanity go with a company that cares about their customers and has solutions to problems because this company is not it. read more

fantastic experience from pickup (at our hotel upon check in) to returning the stroller. it was easy to schedule online, easy to pickup and very user friendly. It was also a bonus to not fly with a bulky stroller and just have it waiting for us and we could leave it when the trip was done. One less thing to worry about! read more

Our scooters were at the Disney resort when we arrived and both worked great for the entire 11 days we were there. We used from morning until late night on one charge and they were life savers. I can't imagine doing Disney parks without a scooter and the fact that we could depend on them running every day was priceless. I rented from another company during my last visit and will never do so again. Scooterbug is the only ECV rental company I will use in the future. read more

They just canceled my reservation 1 week before our trip to Disneyland! Now I don't have a double stroller to use with my 2 kids! Unbelievable!!! read more

First scooter wouldn't hold a charge and emitted a loud beep with a flashing green lite. Had to wait almost 15 mins to get thru on phone, rep that answered argued with me and wasn't helpful. Very frustrating lost an entire morning at Disney Park waiting for a return call from warehouse to see if I could get a replacement. Finally got a replacement and it was smaller, less comfortable and had a definite lean to the right side which made it uncomfortable after an hour using it. Will never rent here again! read more

I usually have a good experience with scooterbug I was very upset this time it was my birthday and the battery on the scooter died . I waited on hold For like an hour . I called Scooterbug and they were rude and even though the scooter died they would not replace it until the next morning . I was stuck without a scooter . They did bring it the next morning but did not Help Me the night it died . This is not very good customer service and I will think about not using scooter bug again . People with mobility issues depend on the scooter to get around on vacation this was not a good experience for me i am Disappointed in the customer service read more

This is the worst company to deal with. First day got a malfunctioning scooter and had to call the second day to get one. Waited on hold almost an hour! Got a second scooter that quit working and called three times, multiple hold, no call back. Finally got through on fourth try. The third scooter ran out of juice after less than an hour of riding and I literally walked all day. Never did get through. read more

We rented a double bob stroller to use while at Disney. This was our first time using Scooterbug as the company we typically use did not have any doubles available. The stroller was dropped off at Bell Services and we got it from there. The stroller was not in the best shape. The brake lever was bent so you thought the brake was on until it started to roll. The sun shades were not in the greatest shape. Also, it was difficult to open once is was folded down. For some reason it didn't want to click into position. We have never had these issues with any other double bob and we've used a lot of them. read more