Standard medical staff who carry out job duties but lack true care and passion for their career. If…read moreyou need a prescription refilled fast, this place requires you to make another appointment. Once you've received a diagnosis, I recommend using an online telehealth service instead--much more humane and priced appropriately.

Beware of surprise billing!!! I was admitted to the urgent care however somewhere during the…read moreprocess of assessing my condition (x-ray etc) I was transferred into the other part of the building that did not qualify as ER and received a surprise bill for $800! My insurance covers 100% of ER after a copay. However they did not cover this bill as it was not an ER. This is unacceptable. It's a cheating practice from the very people who supposed to keep your best interest at heart. I never went to this location again and don't recommend doing it.

Kindest staff ever! And super fast visit. I came in same-day (Friday afternoon) for an ankle x-ray…read moreand was seen immediately. The staff was super helpful when they took my call beforehand to explain how long the visit would take so I could plan my work schedule around it. The nurses, receptionists, and doctors are all phenomenally kind and patient. The Imaging team was super chatty & made the experience really enjoyable. I loved that the urgent care was in the same building as all of the other speciality providers, so they can all see you as part of the same appointment. Would definitely recommend!

I went to Swedish Redmond Urgent Care today because it was at the top of a short list of places…read morethat my doctor recommended for me to go to get the XRay and the blood tests that he wanted me to get done. The receptionist in imaging was very nice. The XRay technician, Sean, was personable, and he told me a few interesting tidbits about the XRay machine in addition to giving me the instructions as to how I needed to stand for the XRays to be taken. I was in and out of Imaging in about 10 minutes, and it was a pleasant and hassle-free experience. The lobby was nice too. Next, I was checked in to the Lab by Austin, who has a great sense of humor. He had me laughing so hard I told him that he should do stand up comedy! He told me that he actually does want to do stand up comedy, and that his friends have already come up with a possible name for his Netflix show if he ever gets one! I hope he does get a Netflix show, I would definitely watch it! His comic timing was spot on. I shot back some jokes and I made him laugh too, and he said I was hilarious. Austin tried drawing my blood, but he wasn't able to find a good vein at first. This happens a lot for blood draws for me. I do drink a lot of water, but my veins are not easy to find for most people who draw my blood. Austin decided to draw blood from my hand instead of my arm, which was a good call because he was able to locate a suitable vein in my hand for the second attempt at drawing my blood, and he started to get the blood draw going... but then the needle (it's a smaller needle that he used for the hand than the needle that he would have used for the arm) popped out of my hand before he could draw enough blood to do the tests, and my blood spurted all over my fingers, my hand, and my forearm. I can't stand to see blood (mine or anyone else's), and I look away even for a normal blood draw, so I was mildly horrified when I saw the blood all over my fingers, my hand, and my forearm. Austin apologized for this. I accepted his apology. I feel like it could have happened to anyone. Austin called Daryl over to try to do the third attempt at my blood draw. Daryl was also unable to find a suitable vein. Daryl had a great sense of humor, too, and he ribbed Austin playfully and made both Austin and I laugh. Daryl also complimented my jade rings that I wear every day on my left hand now, and Daryl happened to be wearing a jade ring as well! I shared with Daryl that my new nickname this year is Jade. Daryl inserted the needle into my arm, but he was unable to get any blood from the place that he inserted the needle. Austin told me that they weren't going to try more than 3 times today. He said that they can usually get enough blood on the first try, and occasionally they need a second try, but the third try was the final try for today and they would not try more than 3 times in one sitting. It has frequently taken people 2 tries to draw my blood in the past, but I've never needed a third attempt until today, and I've never had an overall unsuccessful blood draw until today, either. Austin and Daryl were so kind to me, though. Both guys were upfront about my veins being hard to find, but I never felt blamed or shamed in any way. Austin kept telling me that I was doing "outstanding" even though I was growing a bit nervous and worried after the two unsuccessful blood draws and was fervently hoping that the guys would be able to successfully draw enough blood from me the third time, for the tests that need to be done. Both guys had used several techniques to try to get my blood flowing more to my arms and hands, including having me clench and unclench my fists, using the tourniquet, and even using a hot compress on the areas that they wanted to draw blood from. Unfortunately none of these techniques ended up being very effective. I really feel like both guys did everything that they could to try to get the blood that they needed, and it wasn't totally their fault that they weren't able to get it. My veins are hard to work with. I'm kind of bummed that I still need to get my blood drawn again another day soon, though. I thought I'd be good to go after today. Austin painstakingly cleaned off all of the blood from my fingers, hand, and forearm after the second needle had popped out of my hand and my blood had spurted all over those areas. He used several packets of alcohol wipes to do this, and he was very thorough and he got every last drop of splattered blood off of me. Then he carefully bandaged my hand. Although I'm bummed that I still need to get my blood drawn again, overall I felt very cared for by every staff member at Swedish Redmond Urgent Care that I interacted with today, and interacting with each and every one of them was a very good experience for me. Also, I don't think I've ever laughed that hard at a hospital before in my entire life. I wish Austin all the best if he does make it as a stand up comedian. He would rock it!

This place should be retitled, "NOT SO URGENT CARE"…read more After signing in, we were told it would take 20-30 mins of waiting. After 30 mins, we did got to a room, but no provider came to see for an hr. When asked, we were told provider would come to you as soon as he is available, felt lucky we weren't told "Provider is finishing a movie at Bella Bottega" nearby. Waited for another 15 mins and left the place, never to come back ever.

The billing department is not helpful at all. My daughter went to the urgent care for stitches and…read morehad a $60 copay. She asked the staff 3 times if she came back would she gave another $60 copay. Well, she got a bill for $60. What a surprise! Called the billing department and all they kept saying that it was billed correctly. They didn't care about the integrity of what was being told to patients and I think this also falls underneath the no surprises act. They could choose to write it off, but they are going to die on their sword.

This is a limited review for the imaging department only…read more Normally, imaging department has its own outside door that I can park near. I did, which turned out to be a mistake because of COVID. There's a sign telling everyone to walk to the main door. That's ok though; I could use a few more steps. Entering through the main door, a person in a booth nearby waved me over to ask me the standard questions about any symptoms and gave me a sticker. An 1 min thing. Anyway, the Imaging department is very straightforward - two ladies at the front to check in and insurance. And if the appointment is the recurring mammogram, I go no more than two doors inside - one to change, one for the imaging. It's super straight-forward and easy. Brownie points for the most recent appointment. I'm so used to having nothing to do due to COVID that I didn't look at my calendar and completely spaced out having an appointment. They just called, booked another appointment, no change fees. Yay! So thanks!

Shame on this ER for the way a young family member of mine was treated by Dr. Paul E. Doetsch…read more She came to the ER seeking help and expected compassion, professionalism, and respect. Before a procedure that Dr. Doetsch acknowledged would be very painful, she requested pain medication. Her request was refused, despite her explaining that she had recently undergone surgery and was currently taking prescribed medication related to that surgery. She felt that her concerns were dismissed and that she was being viewed with suspicion rather than treated as a patient in need of care. What was even more concerning was the lack of respect for her privacy. She was instructed to provide a urine sample in the treatment area instead of being allowed to use a restroom. While she was in the middle of providing the sample, Dr. Doetsch entered the room without warning and did not apologize. No patient should have to experience that. The entire experience left two young women feeling unheard, humiliated, and without confidence in the care being provided. They ultimately left and sought treatment at another hospital. Every patient deserves to be treated with dignity, compassion, respect, and privacy, regardless of their age or the medications they are legally prescribed. I hope the hospital reviews this incident and takes meaningful steps to ensure other patients do not have a similar experience.

Rarely do I find myself in the position of needing urgent medical care. Fortunately, Redmond Urgent…read moreCare was there to help get me in to see a doctor, and out with a prescription to be on my way to healing. What was really impressive about this place was the fact you could schedule an appointment the same day. The website provided an estimated wait period, so I was able to make an appointment 30 minutes from the time I visited the website. Upon arrival, I was promptly checked-in with the receptionist. After paperwork had been filled out, I was almost immediately brought to the back where the initial part of my appointment was initiated. After the doctor's assistant had completed the basics, it was not more than five minutes later before the doctor came into the room. The entire staff was incredibly professional, and the whole process was efficient. Great experience overall!

Took us over 2 1/2 hours of waiting just to see a Doctor that's not including the paperwork to just…read moreenter. Will not be going here in the future

I had a great experience at Indigo Urgent Care when I went in for a burn on my hand. I was able to…read moreschedule a same-day appointment and was seen within minutes of arriving. The facility was clean, modern, and well designed, and the check-in desk staff was especially friendly and efficient, which made the whole process easy and stress-free. I also appreciated the complimentary water in the waiting area -- a small touch that made a difference. The doctor and physician assistant were knowledgeable, kind, and thorough. I honestly didn't expect such a smooth and positive experience from an urgent care visit, but I'm really glad it worked out this way. I would absolutely recommend Indigo Urgent Care.

They were very helpful and the staff was very nice. I was seen right away and the doctor was great…read morethank you

I have two children (one boy) so let's just say I've seen my fair share of ER's in Washington!…read more Yesterday my son fell getting out of the shower and split his chin open and I knew it was going to require stitches immediately! We headed out during rush hour traffic to go to Evergreen ER which is somewhat close and I remembered seeing a commercial about no wait so I googled and we were off! It was a pretty short drive from Woodinville and I have a feeling it would have been a longer commute if I had to deal with I405 going to Evergreen. The building was very clean and professional, we were greeted by a nurse at the ER counter who asked some basic questions and before we even sat down we were whisked away by another nurse to an exam room. As soon as we walked through the door there were three other nurses who greeted us and got right to work, one charting, one assessing, one taking vitals. Right when all the basics were complete and there was a stitch kit ready to go the doc came in and examined him and got right to work! The nurses and doctor were amazing, not only for getting us out of there in an a little less than an hour but they were friendly and very professional, they were also very delicate with him not only giving him the anesthetic by injection but gave him a topical treatment before the injection to ease the pain (that is normally given to young children). My sons stitches look great and i don't think he will have a noticeable scar! God willing we will be limited on ER visits but if we need to I will defiantly be going back!

I ended in their ER room because Swedish Urgent care don't have an EKG machine (lol!)…read more Very quickly, they ruled out that my symptoms - chest pain, dizziness, shortness of breath - are not related to a heart attack. They released me without any clear explanation what's going on, and warned I will receive three separate bills. Since then, for the next 10 months, I'm receiving a bill after bill. There are around 4 or 5 so far, amassing for over $3K total. After insurance, of course.

I was able to make a same day appt online to see a OB/Gyn specialist. She was very knowledgeable,…read moreand had a wonderful bedside manner. She listened to my concerns, made great suggestions and was overall a wonderful doc. Wish I could have her as a primary provider- yet couldn't hope for better care in a pinch. They did have some odd billing practices in that they require payment same day, there wasn't a "send bill in mail" option, I reached my full yearly deductible which should have resulted in 100% coverage, but they charged me ~$50. I will have to work that out with my insurance though I guess.

Please post very clearly on your site that you don't accept any sort of federally funded insurance…read morebefore people waste their entire mornings keeping an appointment, just to be turned away.

We have been coming here for four years with our three kids, and we have absolutely loved it. We…read morelove their staff. Especially Devin and forgive me for not remembering their name but some of the Latino male nurses. My son came in with a laceration in his head today, and the doctor found a unique way of gluing it so we can avoid stitches. It was an excellent experience for my son so redeeming from ER 6 mo ago. By far, my favorite urgent care clinic in the area! Their care and upbeat attitudes are unparalleled. Sometimes the wait be a little bit longer than I would hope but I've found that to be pretty normal almost everywhere. Although this time with the medium laceration, we were in and out so quickly. Keep it up team! We adore you guys!

I've had a sore throat for a couple weeks and the Urgent Care location I normally go to was closed,…read moreso I figured I'd try Indigo. Is "Meh" a sufficient summary? My appointment was for 5:00 but they say to show up 10 minutes early. Traffic was light so I was there at 4:30. The guy at the desk says "Well, there's a 4:45 ahead of you, so go ahead and have a seat." 4:45 appointment shows up at 4:48, checks in, goes back. At 4:58 he calls me over, asks a couple questions to check me in (including prepaying based on their check of insurance), and I sit down again. At 5:11, they take me back to a room. The usual questions and a strep test. Doc comes in, takes a look, and says it's probably post nasal drip from a cold. Do a nasal rinse before bed and take some Mucinex DM if I'd like. A few minutes later, a nurse comes in and hands me some paperwork and starts moving me towards the door. I had to ask if my strep test was negative (fortunately, yes). As I'm reviewing the paperwork at home, there are a couple things that are surprising - when a sentence starts with "Discussed" I expect that we would've discussed it. Sorry, we didn't talk reducing nasal steroids if I get nosebleeds. Is that a big deal? Probably not, and I can read fine. We didn't talk about chamomile tea or fluid intake. I find it concerning when a medical chart says we discussed something that I'm reading for the first time. Between that and waiting in the totally empty lobby for half an hour when there's no one coming in or out? Meh. I'll try to plan my sicknesses around my preferred Urgent Care's hours in future. Update: I get it now. I got an email summary of my visit and they're big on metrics. My "Check In" was at 4:55, presumably when the receptionist started on my paperwork. By ignoring the fact that I'd spent 25 minutes just hanging out before checking in, their numbers look much better. Yeah, I'm good going places that focus more on patient experience than contrived data. Update 2: It was a bacterial throat infection. A doc at a different clinic took one look at it, heard that it'd been that way for over two weeks (same info as Indigo had) and was like, "Yeah, that's an infection. Viral wouldn't last that long, so here's a script for some antibiotics."

This place is a scam, was sent home without any care and was told I had a sprain. I went to…read moreanother doctor a month later because it wasn't healing and learned I have a full thickness torn radial collateral ligament. Let me be very clear, my finger was deformed and locked in an unnatural position. I should have known immediately and walked out after the receptionist had his mask below his nose and was the assistant for my x-rays. I did not feel safe as a woman. DON'T GO, but if you must, definitely don't go alone.

Over the past year, members of my family have been to three different urgent care locations. This…read moreone is my favorite. When I first saw the bill, I was like "That's expensive!" Then I checked the other urgent care locations and saw they were at least the same price. They do tend to prescribe medication more often here than other places, but when I've expressed concern with a specific Rx I had issues with, they were quick to find an alternative. The biggest reason I love this place is the time it takes. I'm usually out the door in less than 15 minutes (with an appointment). That includes greeting reception, getting vitals from an assistant, answering questions about why I'm there, talking to the doc, and leaving with my visit summary. I don't come here when I'm feeling well - I want to be back home, wrapped in a blanket, hopefully with some antibiotics or medication to make my plague less miserable. More than any other place I've been, this checks that box. If you're looking for a conversation about how your family is doing, make an appointment with your PCP. If you're sick and need something addressed quickly, visit One Urgent Care.