I give this place 2 stars because we love the providers, however the blonde front desk lady leaves a lot to be desired. Her lack of professionalism is astounding! She is rude and unfriendly. Yes all doctors offices run behind but a little common courtesy and communication go a long way. This clinic needs to realize their patients time is just as valuable as the doctors. We have been coming here for awhile and have only been seen on time about 10% of our visits. Have spoken with the clinic administrator but all he does is shirk the blame to the doctors and make up excuses. read more

It is with much disappointment that I give this clinic 1 star. I like my doctor a lot and the nurses are great however, there office staff leaves MUCH to be desired. Twice in the last month I contacted the front desk for refills on prescriptions. I was told I would get a call back on both of them. I didn't ask for these call backs but I waited both times for 3 days for a call back to go get my prescriptions and when I called I was told that my prescriptions had been called in days ago. The first time I let it slide but the second time it was a time sensitive prescription and I was upset enough to talk with the office manager. He wasn't in so I left a message. I bet you can't guess what happened next folks? That's right...it's been a week and no call back. I would have loved to have resolved this issue with the office manager but unfortunately he didn't feel it was an issue that needed resolving, and it will unfortunately likely result in finding a new doctors office. So be aware when you choose these doctors the doctors are great but your points of contact will be difficult. read more

At first, I was absolutely thrilled with Dr. Scannell. But yesterday, I had a different experience. My 4 month old weighs 12 pounds, which is DOUBLE her birth weight. She takes after me and is a small baby. Dr. Scannell said she wasn't big enough or hadn't gained enough weight or whatever, but how does a baby that weighs 6 pounds on the dot at birth gain 9 pounds in 4 months? She looked down at me and said, "Is your milk supply good?" I think mothers who are breastfeeding need to feel confident in what they're doing for their baby, especially if they feel didn't do it right with the first baby. She kept talking about her weight and mentioned her weight at the 2 month check up. My husband and I pointed out that she was weighed wearing a wet diaper and a onesie, not naked. She asked who would do that because that's not how its supposed to be done...Dr. Scannell did it. I don't think we take our kids back. read more

we have left multiple messages to get the feedback for my blood work and it's been 3 weeks it's ridiculous that it's taken this long was a crappy clinic this is. i do not recommend this clinic to ANYONE. read more

Loved Dr. Nerantzitis, and his staff/nurse. He listens to you carefully, makes no assumptions. His nurse made an embarrassing problem -- quite comfortable thanks to all.. read more

I'm really picky when it comes to cleanliness and this place is very clean! The staff has been nothing but super friendly to me and my husband. They seem to run a little late but I've never been anywhere that doesn't on occasion. read more

Dr. Goldfarb is my G.P. and Dr. Scannell is my children's Pediatrician. Both excellent doctors in skill and manner. Genuinely caring and always contact me back in a reasonable amount of time if they need to see me or if I call them. Office staff works very hard and every nurse I have dealt with there is wonderful and patient. They have their own radiology and lab in the office which is great. I never have to go elsewhere for lab work or an x ray. I hope my insurance keeps allowing me and my boys to be treated here. Best doctors I have ever dealt with. read more

Twas the morning of Christmas eve. I woke up with a rapidly developing skin condition. I felt it needed immediate attention, but did not want to go to the nearest Scripps Urgent Care clinic at Torrey Pines Mesa. It's a 30 mile drive from Lakeside (One star on that one). My regular clinic is the Santee one. It was a shot in the dark, but called them hoping to get in that day. From my 8:30 call, got an appointment for 9:45. And this was even with only one doctor on staff because of the Holidays. Dr Nerantzinis was very proficient and knowledgeable and took care of my condition in no time. He was never rushed. read more

If i could i would give Scripps Clinic in Santee zero stars. They let me leave their building with a Pneumothorax. I Called them on March 15th with sharp pains in my back and they scheduled me in a few hours later. I saw my doctor for about 5 minutes while he poked around my back, prescribed me some pain killers and sent me on my way. From the start i felt i wasn't examined with care. later that day shortness of breathe set in and i started throwing up from the medicine they prescribed me. I tried to sleep it off. The next morning it was even worse so i called them back and asked them to give me an X-ray. When i went back, after the x-ray they found my left lung completely collapsed. They sent me home with one lung! Any good doctor would want to see an x-ray when there is sharp pains in the back and at this clinic they're more interested in getting people in and out. If you have any medical issues id strongly advise you to take it elsewhere because these people don't care. read more

We love Scripps Santee at our house!! Both of my daughters see and have seen Dr. Lynne Scannell since birth. She is wonderful, kind, smart, and loving person and doctor. You aren't just her patient you are her friend and loved one. From the moment you walk into her area of the office you can see how much she truely loves what she does. Everyone at the office knows myself and my daughters by name and they always makes us feel like family. I know my daghters are getting the best care and are treated with nothing but love! read more

I can only say great things about this clinic and Dr. Hawkins. I didn't have time to read any articles in the magazines in the waiting room before the nurse called me in for my vitals and ensured me that Dr. Hawkins would be right with me. And there he was. He is very professional, courteous and attentive to my needs and concerns. I also like the new Scripps online connection. Very convenient. read more

My daughter visited Dr. Scannell (which we LOVE) and received two vaccines and we found out she had a staph infection in her skin where she had a diaper rash. I waited a few days to give her immune system a chance to react to the vaccines, and then started the antibiotics for the staph infection. The next day she started getting welts on her skin. She has very sensitive skin and gets rashes here and there, but these looked different. Since we were by the Santee Clinic we thought it would be a good idea to bring her by to ensure it wasn't an allergic reaction to the antibiotics. After my husband explained the situation to the gatekeeper/receptionist, she asked if we made an appointment and told us Dr. Scannell was booked out for the day. We could make an appointment and come back tomorrow. My husband asked if anyone was concerned with the fact she could be having an allergic reaction and what if something happened before tomorrow? She said they were, but kept repeating that there is no one that can look at it and they are booked out for the day. She said if someone looked at it and treatment was needed, they wouldn't have time to treat. She gave him a list of urgent cares. He asked if someone could at least look at it an tell us if we should take her to urgent care (we don't like to go there exposing our kids to more illnesses unless it's necessary). She again said no one can help us. The entire situation made us feel like no one truly cares about the wellbeing of our kid. We realize people have appointments and they need to stay on schedule, but in the amount of time it took to talk to my husband, the nurse could have taken a quick look at her welts. I guess if you're not scheduled and paying that co-pay, it doesn't matter to them. Very disappointing to be treated like a number. read more

Dr. Scannell is nice and very knowledgeable but I had to get a referral for my daughter to see a cardiologist and I have been waiting for almost a year. I have spent at least 15 hours on the phone with this office (on hold most of it) and they kept transferring me. I called my insurance company and they said they never received a referral request from Scannell's office. I called the Scripps office regarding this and then finally the insurance company received a referral almost 6 months after the initial referral was to be submitted, a few weeks later I called my insurance company and they said that the the referral was authorized weeks ago, I called Scripps and they said there is still no record of authorization. After at least 4 hours on the phone and being transferred over and over I was finally told that there was a problem with Scripps System and that the authorization was approved which is what I told them and they insisted it had not. When it was finally fixed the referral expired (3 month expiration period) and I am now in this insane process again and still no referral the second time and it has been almost another month. This totals almost 12 months since my daughter has been trying to see a cardiologist. I am so angry and I will be changing doctors in January. The thing that makes me so angry is that there were no records of my calls or the referrals, and no one at the Scripps office seemed to want to help they would just say "the referral has gone through, we will have someone call you back when it does", and I would never get a returned call. It is a nightmare. If you have an HMO do NOT use this office. read more

Had one of the worst healthcare experiences in my entire time as a scripps subscriber at this particular clinic. I had been in a bit of pain and discomfort from sinus problem that had manifested in an infection of sorts, and when I went in for my appointment at 1:50 I arrived right then but had two people in front of me and the women in front of me took an extended amount of time filling out her insurance information, so by the time I was called forward to check in she needed to "check if they could still see me," and then told me, "No, sorry I will have to reschedule." When clearly I arrived in an appropriate timeframe for my appointment and was now bereft of the opportunity due to the extended wait due to the people in front of me. I was honestly shocked that I was turned away as a patient in pain, and told to go away. That to me was truly shocking that as a patient in discomfort I was not treated or helped in any way, shape, or form and it really dedicated my faith in Scripps as a healthcare provider. This is far from the first negative experience I've had at this clinic but definitely the one that "broke the camel's back" so to speak. From this point forward I am looking into switching healthcare plans to a provider that is willing to help me when I am in pain. read more

This clinic and ALL of their staff are SO nice and so on top of their game! My husband and I have been going here for about a year now, and have had nothing but positive experiences. The woman who works at the front desk to check you in is super, super sweet; she just gets everything rolling in the right direction. I've met with many different nurses during visits and they're all really friendly and on top of things. And I've seen Dr. Christopher Nerantzinis three times, since the original MD that I signed up for as my primary just works part time, and he is so nice and smart that I just switched over to him as my new primary care doctor. I've called the front office way too many times (LOL) with questions and following up on stuff, and they could not be more awesome. Every single time, they take care of exactly what needs to be taken care of in a timely manner and are really professional and friendly. I highly recommend this clinic!!! read more

Dr. Hawkins and all staff are dedicated, attentive and seem to LOVE the great work they do! In my 50+ years I have never experienced a more attentive and knowledgeable physician as Dr. Hawkins. He is by far the best listener, and provides much more time than one would expect when with a Doctor. Even if it's been 8, 10, or 12 months, he picks up where we left off - asking me about personal things that we discussed "off the record". A true professional with top notch people skills. Over the last 3 years, waits have never been more than 10 minutes. Blood work is quick and painless....even without an appointment. Nurse Rebeca is the queen of care, concern & follow-through - always remembering to follow up and inquire about test results, new meds, etc. Finally; no one greets patients coming through the door better than Susan - a real welcoming Angel. Best office in every single aspect. Thank you! read more