Con Am is the worst property management company ever! We have been emailing this property…read moremanagement since June about mold growing in our master bedroom and both bathrooms and have had no replies or remediations other than it being cleaned by the old maintenance staff on the window once in June. I called the properly manager 3 times since this Wednesday after we stopped paying rent this month and filed a notice with a lawyer on Monday and he initially said that they will talk to the risk department first on Wednesday and then that changed to Thursday with the updates from the vendors that came on Thursday. Multiple vendor came by to look where the mold is growing but didn't really test anything. They said they were going to use the moisture reading from 5 months ago when they replaced the master bathroom and other bathroom flooring as soon as we moved into the apartment that was warping and coming off from the existing moisture issue that no one informed us about when we moved in. When we did not hear back after the supposed Con Am management call, I called David again around then to get an update only to find out the risk department was not able to join on any of the calls and when asked for their contact, David the manager refused to give their contact details out to us to reach out and resolve any lease contract issues which is now null and void due to Con Am breaking the California habitability law. My attorney has requested Con Am's attorney's information at least twice, once on Wednesday and another on Thursday, but for some reason my attorney has not been given Con Am's attorney's information. We have been trying to resolve this mold issue for months, and even after we were served with a 3-day notice, Con Am has still not engaged with us or my attorney to resolve this issue or the 3-day notice. When on the call with David, he asked once if we were willing to move to another unit in the building when he mentioned all the possible work that is going to be done with the hvac leaks, walls, flooring and pest control/ termite treatments and I pointed out that they may need to do a lot of renovations in here to make this apartment habitable as I cannot live here during that time since Con Am has failed to resolve the mold issue, so I may be forced to move out due to how sick myself and my dogs feel while living here since we moved. I said we are willing to take a look but the way that this whole situation is being handled is really not making us trust that the other units may be any better than here. We have had to live here with mold and these issues which we made the management and leasing office aware of as soon as we saw them without any proper long term solution for these ongoing issues from basically the time we moved here. We are not paying rent to live here in this unit like this and they need to offer a long term solution of me moving out one way or another. My dogs have had multiple vet visits into thousands of dollars at this point just for horrible allergies which the vet just confirmed may be caused from mold. I'm having multiple doctors visits for confirmed mold symptoms myself. I am concerned for the health of my husband, dogs, and myself. Con Am's failure to address this issue is causing us financial hardship and health issues. Property manager David said that his management refuses to let him to give us the risk dept/ lawyers contact information so I did mention we're being forced to consider other means of legal action if we do not hear back on anything today. The 3 day notice to pay rent to David served for September rent is illegal and void at this point as the lease was violated by their management and the contract has become void due to management's lack of response to resolve the mold and water damage and rotting wood issue for months.

If you are looking to live in a mold infested apartment, by all means rent here! I was in a…read moredomestic violence situation, and was felt completely discriminated against by management. and Now they say I owe them thousands of dollars. Beware !

I am updating my review now that Lamonda has left Somerset and Eleonor, the previous property…read moremanager, has returned. Eleonor is caring, community focused, and has a genuine desire to ensure all residents feel welcomed and cared for. She hosts regular community events, sends monthly updates regarding the property, and always makes herself available when needed. Eleonor truly makes Somerset a more enjoyable place to live.

Moving from Temecula Valley to Carlsbad, waiting for our house to close was stressful enough as it…read moreis, now imagine trying to find a place to live and store your stuff for almost 3 weeks. The seller of the house we wanted was back and forth on us for months so I didn't even know if we would get the house. This is when I looked for month-to-month renting options nearby. I wanted a place near where we're planning to move so that I won't have to move my kids from their schools again. It was already stressful enough they had to transfer into a new school a month after it started, so I found this place. Jennifer, the Community Manager here, got back to me immediately, sent me an email and gave me the options they had available. She was responsive, sweet, and accurate with all the details I needed. I reached out to a few other places where the community managers either took weeks to get back to me or didn't seem too thrilled when I asked for a tour of the apartment. Jennifer offered the tour for me and got right to it when I arrived to look at the place. We moved from a 6-bedroom house into a 2-bedroom condo here, but we only needed it for 17 days, so I couldn't complain. I didn't even bother unpacking a lot of my stuff. The place is clean, updated, washer and dryer in the unit, plenty of storage space in the corner unit, and the place was very well maintained. Everyone we met here were really nice, offered help and one lady even came by and gave us a bottle of water while we were moving to welcome us to the neighborhood. I wished we got to stay longer and really enjoy this place, but now I'm just a few blocks away anyway. We ended up getting the house that the lady was back and forth on for 3 months, we got to take our time to move out since we had the place for a month, and even then, Jennifer remained kind and helpful through it all. You don't have to rent this place month to month like I did, but if you ever need an apartment in La Costa, I would definitely recommend this place. Thanks again for helping us with our transition into Carlsbad, a great one.

I'll start from the beginning! Late December in 2019, my…read moreboyfriend and I were looking for our first apartment together, and we found Creekwood Villas by chance. We decided to drop by and immediately felt safe when we saw another young couple moving in, and a couple of children playing in the lawn areas of the complex. The assistant manager at the time was very friendly and showed us the apartment that was ready to move into, ready as is. New crown moulding, and cleaned carpet. We fell in love and got everything ready with the application and fees the next day. Moving day came in January, and the winter was pretty chilly for me since it was a single-pane window at the time (my boyfriend slept like a baby though. He likes the cold lol). 6 months later, and I'm still in love with this place. It's getting hotter, but shading the patio and managing air flow is helping since summer is coming and we don't have AC. I see other apartment have AC units in the window, so it's definitely an option if someone needs the temperature regulation. Management is always on top of notifying residents on changes via email and sometimes paper notices, in case there's issues that need immediate attention, like the recent double-pane window installations. Laundry room was recently upgraded to industry-power MAYTAG machines, and residents have been fairly good about keeping their distances due to Covid-19. Maintenance teams are always seen, always friendly. There's weekly, if not monthly, landscaping and/or maintenance to the amenities to keep the place looking fresh. Every apartment comes with 2 parking permits to park in the immediate parking area surrounding the apartments (no extra fee for the covered parking first come first serve), and then there's additional visitor parking marked on the east side and on the road. If you're looking for a completely quiet neighborhood, this ain't it. There's families everywhere with children playing every weekend, along with families and people in general holding family/friend gatherings, BBQs, parties, etc. at least once a month. Nothing unreasonable, but definitely not COMPLETE silence if someone is looking for that in a complex. There is loud revving sometimes in the wee hours of the night, most likely from racers on Oceanside Blvd, but doesn't really bother me since I'm usually asleep at that time. Only hear it when I'm up getting water or taking a whizz. Fireworks will also go off sometimes in the complex next door lol! It's pretty lively here, all things considered. A safe, family friendly neighborhood! The ducks and ducklings in the creek, ambient birds in the morning, the bridge strolls to my car, are the absolute sprinkles on top of everything. This place really set a standard for other apartment complexes in the area. Worth every penny for location, management, and ambience. :)

This apartment complex has a lot of potential and, in many ways, is a beautiful place to live. The…read moreproperty itself is quaint, quiet, and tranquil, and the atmosphere is generally peaceful. The grounds are well kept, and it could truly be a wonderful living experience. Unfortunately, the management office (Monica) significantly detracts from that experience. Monica present with a significant lack of customer service skills. She is inconsistent with whom she enforces the terms of the leasing contract and she herself does not abide by them. Interactions with office staff have often felt rude, dismissive, petty, and unnecessarily condescending. Rather than feeling supported as a resident, I've frequently felt talked down to and ignored when trying to address concerns professionally. The most frustrating part is the apparent lack of any clear avenue for resolution or accountability beyond the onsite office. Attempts to escalate concerns or request assistance through a higher level of management have not been productive. It's disappointing because the property itself deserves much better management and resident relations than what is currently being provided.

I Love My Home!! my granddaughter, and I have lived at our Tuscany Hills apartment for six years…read morenow. What differs Tuscany Hills for most other apartment complex complexes is that the manager is also the owner of the complex. And that makes a huge difference! They put money back into the community every year. The management team in the office here is wonderful! And you put in a maintenance call and their app to be out the very same day. Everyone here is absolutely wonderful and great to work with. I highly recommend Tuscany Hills apartments!

Wow! Monica and Angie made my transiting living here so smooth and easy! The leasing office has…read morebeen nothing but communicative and helpful with all the steps to making my living experience here worth while. In all my experiences at other apartment complex's, this has BY FAR been my best, and favorite experience living here at Tuscany Hills, thanks to Monica and Angie. Whenever I come with a problem or issue they always give their full attention to making sure I feel heard and that the problem gets resolved, and I am beyond thankful for the whole team for being so helpful!

hello, my daughter and i resided here from 2018-2020. During our short residency here, I was…read moresexually harassed by the maintenance man often, every time I needed a repair he would make comments about my appearance and how he wanted to kiss me etc. I reported it to the management company several times but they ignored it. The leasing office manager at the time was very kind and, I witnessed more than once, the management company regional manager verbally abusing her. In addition, there were several times whereas the amenities such as the pool and spa were closed for months but, I was still charged for their usage ( a direct lease violation). I did not feel safe living there. My apartment was loaded with mold, the windows are old and falling apart, the spa was filthy ( when it was open), and neighbors marijuana use led to smoke in my daughters bedroom. Lastly, even though I legally had the right to withhold rent, I've been reported to a collection agency and thus my credit is affected. Stay away from this place. Better yet, if you are a patriot who loves God and does not want to be harassed get out of California

I wish there was an option to give 0 stars because the entire Elan Alicante apartments and property…read moremanagement should no longer be in business. I was greeted at the door of my soon to be apartment by Megan Tarver, the property manager, who had (what appeared to be) a nice, comforting smile and was very professional. She sold us on our unit and we rapidly moved in. As time went on, our maintenance orders became more frequent. And to top it off, our PROPERTY MANAGER became less responsive. The phone is Almost NEVER answered and the office is almost ALWAYS vacant. First was the broken kitchen fan, then the washing machine (which sounded like there were a ton of bricks inside, the maintence guy said this was normal) then the broken closet rack that held up all of my suits and uniforms, the bathroom towel rack, the peeling paint on the doors and bathtub, the rusted metal throughout the apartment, the broken door to our fireplace. To add to the frustration, our upstairs neighbors were engaging in daily domestic disputes. We documented every incident and sent them all to MEGAN, our property manager. She merely warned the tenants and the problems continued and worsened. The cops were called and one was arrested in front of all the children in our complex. To continue, Alicante way is not a safe street to park cars (which is where guests or additional tenants must park if your spot is taken or the lot is full.) We had two incidents where cars all up and down the street were broken into via blunt force. When we contacted the property manager begging for security cameras to be installed or patrol officers to be hired, nothing was done about it. The mold was our final provocation. My room mate and I woke up and were coughing black mucus. We opened up all of our vents and saw what appeared to be mold pores everywhere. We contacted maintence, and of course they denied the mold and said it was moisture from the weather. They cleaned out the vents and we spent most of the next few days out of our apartment. When we came back, we noticed a strong chemical smell in our room which we believe was from the maintenance trying to remediate the mold. Attached to this review are pictures of all the maintence requests and pictures of our vents for photo evidence. The staff here is unprofessional and absent, the maintence crew is UNQUALIFIED TO DO THEIR JOBS. The appliances are old, rusting and do not work properly. The amenities (pool & gym) are rarely clean and the gym is a joke. There is dog feces everywhere as the tenants do not bother to clean up after their pets. Please do not fall for Megan's fake charm. This was such a disappointing and miserable experience.

Absolutely Disgusting and Dangerous Living Conditions - Avoid at All Costs…read more If I could give zero stars, I would. Living here has been an absolute nightmare -- from dangerous health conditions to a complete lack of professionalism from management. Here's the reality: Safety concerns Mold and Unsafe Living Conditions We discovered mold in the unit, which is a serious health hazard, especially when ignored by management. Despite timely report, we've been met with blaming being put on us and stating that we caused it even though we just moved in and it was found due to a leaking AC. That yet again we were attempt to be blamed for. No apologies for the health issues it caused or even attempt to make situation right. Trash Everywhere / Parking Lot is a Dump The parking lot is disgusting. Overflowing trash bins, garbage littered across the grounds, and no enforcement of parking policies. Residents park wherever they want -- sidewalks, red zones, blocking garages -- and management does nothing. Meanwhile, we follow every rule and still can't get basic courtesy in return. Unresponsive and Incompetent Management We've called, emailed, texted, and even visited the office in person -- only to be ignored for days or even weeks. Voicemails go unanswered, and no one is ever around during posted office hours. When you do get a response, it's a copy-paste excuse, with no actual resolution or accountability. We were told an inspection was happening so we had to be home, instead they turned the water off and forgot to update us. Pest Infestations Ignored We reported a nest above our front door -- nothing was done. Just like everything else here, they blame "Wi-Fi issues" or "construction," but the truth is: they don't care. Selective Enforcement & Favoritism Certain tenants get special treatment (e.g., more parking passes than the limit), while the rest of us are put on waitlists or forced to pay extra for parking spot. This favoritism is clear and completely unfair. Noise Complaints = Useless We've submitted seven noise complaints about the neighbors next door -- nothing was done. They party constantly. Bass so loud it makes our walls shake and paintings move. We showed video proof, and management still dismissed us. We're business owners working from home, and this has disrupted client calls and our daily work. Instead of helping, they made it worse by telling those tenants exactly who reported them -- resulting in us being stared down and harassed in our own home. This has now become a personal safety concern, especially for my partner, who no longer feels safe in the parking lot. Lies and Broken Promises from Day One On move-in day, we were promised repairs that never happened. They even asked us to write a positive review on the spot -- that should have been the first red flag. Since then, we've been treated like we're the problem, when all we've asked for is basic communication and safety. Bottom line: This place is gross, mismanaged, and downright dangerous. If you value your health, safety, and sanity -- look elsewhere. Do not let their "tour day charm" fool you. What you'll get is silence, trash, mold, and a management team that gaslights you for complaining.

Office personnel were very helpful and very nice , made the move in very timely and I appreciate…read morethe help that I received

If I didn't have to leave I'd stay here forever. I've stayed here for several years and Tony and…read morehis team have always been incredibly responsive to any issues that I and the apartment have. Both the interior and the exterior are lovely with constant improvements and attention to detail. The surrounding area and community are nice with friendly neighbors and pets. Overall I can't praise Tony and his team enough as they made myself and my family's experience in Oceanside enjoyable.

We have been at these apartments for about 4 years now. We have nothing but amazing things to say…read moreabout Westwood Village. The property manager is very attentive, fair and informative! Tony will make sure everything is as it should be when you live here! The apartments are quaint and quiet. Best place to live in Oceanside!

Just an extremely unfortunate place entirely. Infested with roaches. And I mean infested on the…read more1527 block. Property management always had me sign n have people come spray but never fixed the problem. When I finally was able to move out they put all of my roomates costs on me because I was the main individual on the lease? Which is odd because there was never a Main person on the lease when asking for licenses/income etc in the move in process. People in office are rude and could care less. Oh and they also don't live there. Which says enough.

Canyon club is probably the worst apartment community I've ever lived at in my entire life. I am…read moreprobably one of the better tenants on property keeping my unit very clear and clean, following the rules with parking and having guests at the pool and most importantly always paying my rent on time. None of this is taken into account from the office if they don't like you. Don't try and ask questions about why things are being done to a certain degree because Ana Limon will gaslight you to make you feel like you're wrong for asking questions, and straight up lie to you when you know you're bringing facts to the table. They once thought they put the phone on hold but really just put it down and proceeded to call me names and talk bad about me when I was reporting that a neighbor was abusing her dog. They have towed my vehicle by mistake and then purposely reported my husband's vehicle to the towing company and changed around the parking details to "punish" us for asking questions. They are threatened by intelligent people and will not treat you well at all. The rent is way too high at this property for all of the ongoings that tenants have to deal with such as drug deals, messy tenants, prostitution in the parking lot and again allowing tenants to kill thier pets and then laugh on the phone when you're truly concerned or have facts that could help the situation. They would rather "be right" about what they think than keep a tenant who does all the correct things under the rental contract. I would never stay here another month if the rental market was better but sometimes you get stuck in a spot to have to stay. AVOID CANYON CLUB do not rent here at all. I was told by the property manager today to go ahead and file a grievance with the Wasatch Group (which I have done and sent 5 separate letters about the illegal actions taken upon me as a tenant) and the Wasatch Group has not gotten back to me about any of it so that's really a pointless process. I am a little bit in fear of writing this review because I know there will be repercussions from the property manager but at the end of the day everything I say I have proof on and retaliation against tenants in the state of California has some pretty high consequences so if they feel they want to take it there so be it!