technician showed up on time. very curtious knowlegable. diagnosed problem quickly only issue is the freezer compartment was not tested with the food inside. drawers need to be aligned properly in order for it to work properly. read more

[[HIGHLIGHT]]was great almost arrived on time[[ENDHIGHLIGHT]], however. I have three items that I'm getting a maintenance service on and you schedule them for three different days seems a little ridiculous to me in a waste of manpower when you could send one man out to do two at least and maybe all three it's your AI that is screwing things up. I don't know how it can be more efficient. You should have some oversight on your AI scheduling. It's doing a very poor job. read more

Lines freezing, diagnosis low freon, unit was recharged, showed on time, prompt diagnosis fast service....AAA+ !

[[HIGHLIGHT]]He was very nice and personable.[[ENDHIGHLIGHT]] I actually talk to him over the phone via my mom and he was professional and courteou. read more

[[HIGHLIGHT]]The appointment was rescheduled twice.[[ENDHIGHLIGHT]] When service was finally provided, the repair was not completed and my microwave remains inoperable. The technician requested that my wife sign a damage waiver and responded unprofessionally when she asked for clarification, stating they would be paid regardless. Parts ordered under my warranty were removed from the home and we were told they belonged to the company. Despite the repair not being completed, the company was paid by my warranty provider. [[HIGHLIGHT]]We were left with a broken appliance and no resolution.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The first appointment made was rescheduled at the last minute without consulting me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called and they rescheduled it sooner.[[ENDHIGHLIGHT]] When the technician arrived late in the day he stayed less than 15 minutes. I was told we had mice that had caused damage. He went out to his truck saying he was contacting the warranty. He never came back in the house to inform us. read more

I wish I could give negative stars. They waste your time, never show up, and then reschedule a month out. [[HIGHLIGHT]]There is not even any way to contact anyone about it either.[[ENDHIGHLIGHT]] I honestly think it is a fake shell company just to provide low rate warranty companies cheap nonexistent service. read more

I have a service contract with Sears. After multiple cancellations by Sears I finally got a repair tech. issue was not resolved. Trying again but have two cancellations already. Each time I am up at 6:30 am waiting. [[HIGHLIGHT]]Of course can't go to work that day because schedule is from 7 to 5.[[ENDHIGHLIGHT]] I understand maybe one cancellation but for a contract customer they should have priority. six cancellations for one service call is ridiculous. I won't be renewing with Sears. read more

[[HIGHLIGHT]]Chris was so courteous and very knowledgeable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Was so answered all my questions.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Wonderful young man[[ENDHIGHLIGHT]] read more

The technician did not really diagnose the problem. He gave me the wrong part number to order for the lid switch. He told me that the company would make him charge me about $700. to replace the lid latch and the drain pump on my washer, so he suggested I order the parts myself, except he gave me the wrong part number. He charged me $129. for the service and all he did was take off the drain pump and put it back on and take off the lid strike, not the switch and put it back on. read more

[[HIGHLIGHT]]27 Dec 2025 - Initial request submitted to my home warranty company to repair washing machine. I identified the transmission as the most likely issue in the request. Appt scheduled for 6 Jan[[ENDHIGHLIGHT]]. 6 Jan 2026 - Technician 1 arrived, completed troubleshooting and identified the clutch as the issue, not the transmission. 15 Jan appt scheduled. 15 Jan - Technician 1 replaced clutch. Tested without a load of clothes and tech claimed repair complete. 19 Jan - Ran first load of clothes since 15 Jan repair - original noise before repair persisted. Requested return of technician. Scheduled 27 Jan appt. 27 Jan - Technician 1 returned, showed him video of washer with noise and he identified agitator as the issue. Ordered agitator. New Appt for 7 Feb. 7 Feb - Technician 1 replaced agitator, tested empty washer, claimed repair complete. 10 minutes after tech left, ran a load of clothes, original noise still persisted, requested return of technician. Appt scheduled for 17 Feb. [[HIGHLIGHT]]17 Feb - Appt was cancelled by Sears, rescheduled for 20 Feb.[[ENDHIGHLIGHT]] 20 Feb - Technician 1 returned and finally identified transmission as issue. Ordered parts. New appt 26 Feb. 26 Feb - Tech arrived, found wrong parts shipped, ordered correct parts, scheduled next appt for 4 Mar. [[HIGHLIGHT]]1 Mar - Parts arrived early, Sear moved appt up to 2 Mar.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]2 Mar - Appt cancelled by Sears, rescheduled for 5 Mar.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]5 Mar - Appt cancelled by Sears, rescheduled for 6 Mar.[[ENDHIGHLIGHT]] 6 Mar - Technician 2 arrived, replaced transmission. We ran washer with load of clothes before technician left and found repair to be complete. Total: 7 visits by 2 Sears technicians, $1,468 in parts and labor charged to my home warranty company. Sears could have brought me 2 new washing machines 9 weeks ago to save time and money. read more

I had a washing machine issue. A technician came out and diagnosed the problem a couple of days later and did so in a timely manner. He said a replacement part would be ordered and when it arrived, a technician would come out and install. Unfortunately, the communication between Sears and me was horrific. I started getting automated generated messages setting up appointments to install the replacement part. I'm guessing I received 10-15 of these messages, each one with different appointment dates. When I was finally able to talk with a "live" person, they said the replacement part would be sent directly to me, at which time an installation appointment could be confirmed. However, the live person or isubsequent ndividuals I "chatted"​ with could not tell me when the part would be delivered. I continued to receive new generated appointment dates even though no one knew when the part would be delivered. I finally received the part 5 weeks after initial technician visit. At that point I set up an appointment for installation. The technician was courteous, apologetic, and professional. He completed the repair, and checked to make sure washer worked properly. He did an outstanding job. No complaints at all with the technicians. My complaint is with Sears, the automated generated communications, the inability to speak with a live person, the inaccurate information provided, and the lack of knowledge for pending part availability and arrival. 5 weeks without a washer without clear, concise information and expectations was very, very frustrating to me as a consumer. I rate the experience as a 2 only because the technicians were outstanding. I would have have given it zero if it was only rating Sear's customer service. read more

[[HIGHLIGHT]]Douglas was very professional and knowledgeable.[[ENDHIGHLIGHT]] Right on time and respectful of propert.

The technician was very good and professional. He didn't leave until he made sure the washer was working properly

[[HIGHLIGHT]]Doug was on time, courteous and professional.[[ENDHIGHLIGHT]] He worked on Christmas Eve! The repair was not complicated, and he explained all steps to me as he worked so that I understood the repair and related charges. [[HIGHLIGHT]]More technicians should be taught customer service by someone like Doug.[[ENDHIGHLIGHT]] read more

Mr.Timothy has Always done a very Fantastic Job, with all of our Heating an A/C equipment, a very Great, Wonderful Technician, Pray that he will be around for a very long time doing Great work for me an my Family. read more

[[HIGHLIGHT]]very courteous and service was quick![[ENDHIGHLIGHT]] awesome job! would definitely use this appliance repair again!

The technician didn't look at anything. He just said it needed a whole new ice maker. I waited all day for him to arrive and in five minutes tell me that I needed something that was not cost effective for the age of my refrigerator. I had signed up for the appointment because I received a $50 coupon. However, the coupon was a sneaky way to make people think that that was the actual price. However, even the technician acknowledged that the age of the refrigerator did not warrant spending $550 to repair it. Because. I didn't agree to have them repair it, the cost of the appointment was no longer discounted. [[HIGHLIGHT]]I don't appreciate companies who have to trick customers by not having clear information.[[ENDHIGHLIGHT]] I will never be calling Sears home repair again. [[HIGHLIGHT]]Sears replied that they want to make it right but they gave their website that doesn't allow me to report a problem and the number provided is not a person.[[ENDHIGHLIGHT]] i do not recommend!!!!! read more

Ice maker quit working and called it in on 6/26/25 for service. We received a repair date of 6/30/25. [[HIGHLIGHT]]We did not receive any communications or technician on 6/30/25. We called to find out that the COMPANY rescheduled us to 7/10/25, confirmed, and we had no options but to wait, again without a single bit of communications[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Then, 7/10/25 rolls around, and no technician! We got told the TECHNICIAN cancelled the appointment on 7/10/25, did not call, and did not communicate in ANY fashion[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]WE found out about the cancellation via e-mail stating we HAD to reschedule or cancel the call.[[ENDHIGHLIGHT]] WE had to reschedule to 7/28/25, the EARLIEST available time. THIS IS A FULL MONTH OF NO SERVICE FROM A PAID SERVICE CONTRACT!!! Talking with the Tech, he showed up on EVERY call the company sent him! The tech shows up on 7/28/25. He checked out the icemaker and stated he thought the water valve was working correctly. Stated that he would change the ice maker, the technician stated that he hoped to have the part on the truck; at that time I stated that I sincerely hope so! The idea that over a month of knowing the ice maker did not work, should have made the company and the technician ASSURE that ALL the parts was available for this repair. The replaced ice maker did not fix the issue. Water streamed out of the ice maker, filled the ice tray ran over and through the refrigerator under the cabinets and out the floor where the gas line comes in for the stove, and ran outside! I immediately called back to state that this "repair" failed! This next call was scheduled for 8/18/25. The tech showed up and checked out the refrigerator, and stated that he needed to order the complete ice maker kit to get the valve and new ice maker, and that should fix this issue! Again, any company in this business SHOULD HAVE HAD THE PARTS ON HIS TRUCK for this SITUATION!!!! A month and a half, a failed ice maker replacement, but again, had to ORDER the parts. Parts show up, and are not the correct parts. Has to re-order, AGAIN! Now it is scheduled to 9/8/25. Parts were ordered on 8/18/25 for the repair, and I have to wait another 3 weeks to get this repair, IF IT FIXES IT! [[HIGHLIGHT]]WE did not get ANY communications from the company or Tech about missing this appointment on 9/8/25! It was just dropped, like the one on 7/10/25[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]We did not know that the Tech was not showing up until after 4:00 p.m. on 9/8/25. That is when we started calling to find out what has happened to this repair appointment[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]After calling in and having to re-schedule again, we were told that we requested another tech. Numerous requests on WHO did that, and the company stated that I did that![[ENDHIGHLIGHT]] Now washer, which is on the same contract, starts leaking water on the floor. The tech shows up, and has to order parts. Re-schedule for 2 weeks ... AGAIN. Parts mailed to us, a different tech shows up to install the parts, to find out that more parts are needed. Ordered and re-scheduled, AGAIN. Tech shows up, and replaces the parts, but the machine will not work. He called in and the company is replacing the washer. The company tried to replace a commercial grade washer with a regular washer. Not happening! They offered $799.00 for a $1219.00 washer. This $799.00, per the company, covers the washer, delivery, and installation. Many calls a State Attorney General complaint, along with a Better Business Bureau complaint, now the company expects us to take $1268.00 for a $1665.19 bill on the replacement machine. Why in the world would we take a 25% reduction from this LOUSY SERVICE COMPANY? Sears Home Service used to be good, now it is being ran by bureaucrats that micro-manage and try to make up their own rules on their printed contracts! I am trying to get them banned from business in the State of Missouri! This crap does not belong in BUSINESS!! read more

Andy is very personable and very knowleable. He is a good listener and toke the time to explain his diagnosis and what is needed. He presented different options to consider in order to weight the best value and quality for both repair services requested. read more

Andy provided excellent onsite service done a great job on my riding lawnmower, very professional and friendly. Again Great Job! Richard M. read more

Timothy diagnosed the problem and let me know what was needed to have the job done. I decided to wait to see if I could replace this eight year old refrigerator with a new one. read more

The technician called in advance of his arrival and made a quick diagnosis of the problem and provided multiple solutions. I would recommend Sears again ! read more

[[HIGHLIGHT]]The technician was very nice.[[ENDHIGHLIGHT]] Came on time, went to work right away and explained what the problem was. He fixed promptly and went out of his way to help. Doug gets 5+ stats from us read more

Quick and easy to work with! Part ordered and fixed within 1 week! Appreciate the texting and communications as well. read more

We needed repairs to a dishwasher. They gave us a 7-4 pm window of arrival. Around 3:30 we got an automated message rescheduling us for another date. This is disrespectful of our time. read more

Timothy did a great job. As soon as I began to describe the issue his face lit up and he knew exactly how to fix it. He also gave me some pointers on how to increase the longevity of my hvac. [[HIGHLIGHT]]One thing that would have been nice would to be on a roster and know where you are on the list. trying to plan my day around a 9 hour window is atrocious.[[ENDHIGHLIGHT]] Do I have an hour to grocery shop? Who knows I might have to bail halfway because the technician is now available. read more

[[HIGHLIGHT]]IM not in San Francisco I'm in mo. how do you explain that? More incompetence![[ENDHIGHLIGHT]] just came down to check the dryer and i find that the vent pipe was never reconnected, so your tech gets 2 stars!!!!! read more

[[HIGHLIGHT]]Absolutely horrible experience with two different technicians from Sears.[[ENDHIGHLIGHT]] The first technician Andy poured too much refrigerant into my AC unit, which blew my compressor. The second technician they sent over by the name of Timothy wrote a false report to cover for his friend Andy, and drove off without discussing anything with me. Because of his bold face lie my claim was denied by my home warranty company. Now I'm stuck paying for Andy's very expensive mistake. Also, there is no one to make a formal complaint to because they are completely AI now. Do not trust this company, or their technicians. They have zero integrity, and do not stand behind their work, nor do they own up to their mistakes. read more

The service tech was great! Roger came in and figured out what needed to happen and did a great job. The scheduling department, however, is terrible and does not care at all about the customer! Our appointment had been originally scheduled for the previous week and while we received a bunch of emails, had no update until my wife called at 3p to find out what was going on. The company said the tech would still arrive before the 5p cut-off. At 4:10p, my wife called again and then was told that they "just got a call that the repair person called in sick". Quite convenient that the person "called in sick" only 50 minutes before the end of the day and an hour after we were told everything was on track. I called the scheduling department to outline that we needed someone to come out the next day because my wife wasted the entire day waiting for someone that then cancelled literally at the end of the day and they said there was nothing they could do until Monday. They said they understood our frustration, but that was clearly not true as they had zero interest nor desire to try and make it right. Their response was "sorry, you will have to wait until Monday". Sears has really gone downhill! I used to really value Sears, but this experience has taught me they are nothing like they used to be. I would not use them again, but our warranty company chose them as the service organization so it is not our choice. Update: Received a comment to this message from a Sears representative and asked me to follow a link to provide more details of the service call, however, the link did not work...said it was broken. Just another example of poor performance by Sears! Makes me wonder if that response was just for "show" to let others think Sears really cares about what happened. read more

After several frustrating calls and dealing with the call center regarding 2 no show appointments they were automatically rescheduled after waiting all day, finally we get our fridge fixed with a new compressor. However, the repair person, Andrew F. did significant gouging into our hardwood floors. I'm going to call the "call center" to inquire about a claim for repair. Our fridge is on wheels and slides with out incident to the floor. The damage is directly where he was working and was not there the day before when I mopped my floors. We have no pets or children to blame. The value of the warranty is not worth the frustration and now the damage to the hard woods. My recommendation would be to cancel your Sears Home Protection! Shop elsewhere, and stay away from Kenmore refrigerators! read more

Sears Appliance Repair - Visible Scratches on the floor. - Appliances & Repair Near Me

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I do not recommend!!! [[HIGHLIGHT]]They are a customer service nightmare.[[ENDHIGHLIGHT]] It has been 9 days since the repairman came to my house to service my washer. [[HIGHLIGHT]]They keep rescheduling me via text.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I can't get a hold of anyone to file a complaint.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All they have is this stupid AI agent that is no help.[[ENDHIGHLIGHT]] read more

we waited over six weeks for the repair. The original repair was opened in September. parts were ordered and received, but Sears cancelled the service which required opening a new ticket, ordering the SAME part, and waiting for another service appt. This was the worst service experience we have ever experienced. Gregory did an excellent job today read more

I would rate John 4 out of five. He's punctual with pre service phone calls and finds the appliance manuals and the information needed to do the repairs. He repaired my range except for one burner that he missed that doesnt.light. otherwise no problems with the service. 4 star read more

Super nice fellow, but the machine still leaks. Otherwise, he would get 5 Stars He was polite, hard-working, and knowledgeable. I would recommend him, but not Sears. read more

Doug found issues with our washing machine and ordered the parts and set a return appointment. Doug also checked our range and range hood, as per our maintenance agreement, and found they were working well. He arrived at the appropriate time and worked very efficiently. read more

I am not shocked Sears went out of business. After working with them I can honestly say it was the worst service experience of my life. They give you a ridiculous 12 hour window and most of the time will cancel on you anyways. [[HIGHLIGHT]]Then there will be technical issues with their system in the rescheduling process and NOBODY can help you or keep you updated.[[ENDHIGHLIGHT]] Fridge was broken for a month with no movement before I gave up and bought a new fridge. The Better Business Bureau should investigate these jokers ASAP read more

my repair appointment were rescheduled four different dates. on the four time the arrival time was rescheduled three times. with a 9 hour window the technician estimated time of arrival is important. i am obligated to remain and he arrived one hour late from his estimated time of arrival. read more

Our service guy, Bryon was awesome! he did a great job and was very friendly!! I highly recommend him!! however, the company itself is a pain to deal with! Their AI system is garbage and inaccurate! if you want to speak to a human, it is very unlikely to happen. But, if you do get through to a human, they're in Southeast Asia and absolutely no help!! My appointment got canceled and re booked 4 times before the issue was fixed!! read more

He did nothing at all, and I'm still not fixed and do not have an ice maker, this is ridiculous