Living in the U.S., having access to an optical shop like this truly feels like a privilege…read more Today, my 10th-grade son broke his glasses frame while playing soccer, so we rushed to the shop to get it fixed. The optician repaired it flawlessly with incredible skill and attention to detail--it looked as good as new! I'm so grateful for the genuine care and dedication he showed us as customers. We'll definitely be coming back to this shop again!

Eleven is the only optical I use since I first discovered this place 4 years ago…read more The owners are very attentive and patient. They never make you feel like you have to purchase anything. My husband and I have purchased glasses here multiple times and would never go anywhere. When I used to purchase/order glasses from other known opticals, they don't always make it correct and you have to wait weeks. Here, as long as its simple single vision lens, he makes it for you in one hour. There are decent number of selections for glasses and sunglasses as well and the prices are very reasonable. I highly recommend here for everyone to purchase their next set of glasses!

Super friendly staff, and fast service. They don't have the biggest selection of frames, but they…read morehave good frames. I'll go back.

I have never written a review before but I feel compelled to do so for Dr Godines. As a senior, I…read morehave been to many eye doctors but none have compared to Dr Godines. He is so pleasant, kind, understanding, professional, and very thorough. We drive from Leavenworth just to see him and he makes it well worth the time and effort and so appreciative as we are of him. Krista is also very pleasant and knowledgeable. Thank you so very much, Dr Godines, and Krista as well! Jim and Sandy

Love this store! Customer service was excellent! Ali helped me choose the frames I've been wanting…read moreand she made my shopping experience perfect!!!! She's a 10/10!! The best part... I spent $780 at the competitor for similar designer frames that came loose twice in a month and their customer service was HORRIBLE. I finally gave up, got a refund and came to Warby Parker instead. I spent half of what I paid before!! I'm a customer for life now.

This company is all marketing and branding. The quality of the actual product is pretty poor. The…read moreprotective coating started coming off within a year and they charge a lot for lens replacement. I'm back to my optometrist from now on.

Alderwood Vision Source is amazing. From the ladies at the front desk always getting me in quick,…read moreto the techs that are always so friendly and ask about my day, to the doctors who listen to my concerns, to the optical staff that have so much knowledge and a great selection of glasses to choose from. Everyone is great! 1000000/10 would recommend to anyone.

We had an unfortunate experience with our 8 year old son trying on special contacts at this…read morelocation. We were not thoroughly briefed before the appointment that staff would not be allowed to assist him with the contacts, and that parents weren't supposed to be in the room while he was trying them on. This was a traumatic experience for our son (the contact got stuck in his eye and the doctor had to use a small plunger to pull it out after I begged them to) but especially traumatic as parents watching our child struggle while the staff did...nothing. I hate leaving negative reviews but parents need to be told EXACTLY what to expect so this situation doesn't happen again. No, we will not use this business again nor can we recommend it.

Can't praise enough. Very easy to work with, very knowledgeable. Goes beyond to make sure we are…read moretaken care of, healthy and happy.

From making appointments to insurance billing, the staff managed everything seamlessly and I really…read moredidn't have any issue with co-pays or anything, since Eye-Q Vision is in-network with my insurance. Dr. Hamasaki is really great; he is knowledgeable and addresses my concerns. Highly recommend this place!!

We ended up at LensCrafters when we couldn't find a kid's glass at my optometrist's location. We…read morepicked up a nice frame from here - we got a great deal. I was super happy. they had a deal going on at the point and I could get another backup glass for less than $150. After a month, we picked up that as well. It was all great. We visited in between for some adjustments and they did it so well. Now when it comes to my glasses, I picked up a frame, they checked my insurance and they did the math - it came around $600. I asked the guy who helped me why it's that costly, I had never paid more than $200 for my glasses ever. He said there are some changes to my prescription and for those glasses my insurance is not covering much. He showed me a few options and finally I ordered mine. I went there again for another pair - this time a reading glass - nothing fancy. It was another person who helped me this time. With a decent frame, it came around $400. I was curious when I saw that amount. He mentioned that my insurance is charging out-of-netwok - that's the reason the cost is high. Then I asked him to check my order - which is already in processing. He confirmed that I was charged the out of network rate - which the first person never mentioned it to me. I ended up canceling that order and did my orders elsewhere - costed me $145 and $120. I never understood why they hid the fact that insurance is charging at out-of-network rate. I understand that customer may not have checked whether LensCrafters fall under in-network or out of network. These are grey areas which change every year when you renew / change the insurance. Why don't they show the minimal courtesy to inform the customers about these details. You may get a few orders, but how long will you get on with it??? Never again!

Why the 3-star reviews from everyone? I just had an amazing experience with Josh (btw, a 17-year…read moreemployee in this LensCrafters location.) Not only was he extremely knowledgeable of how glasses should fit, but he wasn't afraid to suggest a different frame if it didn't "look right" for my face. He shared the benefits of bi-focal (over my habit of having reader-only glasses and a separate pair to correct my normal vision.) It was a GREAT experience from the minute I arrived till the time I left 90 minutes later. Best of all, he was very patient!

Costco is a corporation so its unlikely they will make changes unless it comes from above, but my…read morelow rating is due their lack of transparency in terms of pricing. I made an appointment for contacts because of convenience and the price (145 dollars). However once I actually arrived for the examination, I was told it would be an extra 30-50 dollars to get my contacts fitted even if I knew what contacts I liked. So really I was looking at 195 dollars. I made it clear that this was ridiculous and they should have told me about this earlier. The doc was nice to give me a slight discount. Anyways while the doctor was knowledgeable be aware that contact examination will likely be a 195$ instead of 145$. Having hidden cost is ridiculous.

Lynnwood Vision Center within Costco provided me with exceptional care as I sought an eye exam and…read moreglasses. As a senior my vision is important to my balance and ability to interact with the world around me. I highly recommend them. My appointment was with Jessica Vuong, OD. She was very thorough, professional, and communicative, with a kindly manner. Her exam and care for me was exceptional. The Costco crew who ordered and fit the glasses were great as well: efficient, professional, patient, and friendly. They are first come, first serve, so weekdays are best. I was there on a Wednesday mid-afternoon and had little wait. I have previously ordered glasses online and had dubious results. I appreciate anew having someone fit me in-person, plus their pricing is comparable.

I was there for 15-20 minutes trying on glasses without a single sales associate asking if I needed…read morehelp with anything. No other customers were in the store.

I went into this store for a small repair. The person at the store was very friendly and…read moreprofessional! I totally trust this store and the staff. When someone does a small thing well with great efforts , I have no doubt they will take care of the customers with the same efforts and attention!! Thank you!!

Very slow customer service and I felt like it was on purpose. I did not need a receipt but she made…read moreme wait for the receipt to print before she would hand me my offer that was paid for. She was training someone but she stopped helping me to scan paperwork when she was already in the middle of helping me. I'm confused and annoyed. -5 stars if I could.

This place has the absolute worst energy, they are all so negative and rude. Especially the guy at…read morethe front desk, he had no time for anything. Everyone was a bother. The woman wasn't any nicer, it was all an inconvenience. They didn't want to do anything, this has been on two occasions. They need a new staff and attitude adjustment.they were extremely rude to the man who couldn't speak English and couldn't care less if they helped him or that he leave. It was so bad that I had to ask the front desk guy why he was so rude. He didn't answer me and continued to be better than everyone and everything. Go somewhere else where they actually care.

Sherman Optical offers the best eye glasses that you will find anywhere! I am so pleased with my…read morenew glasses from there! I'm especially impressed with how good the lens are. I'm 79 and have worn glasses since I was 6 years old. I know good quality in glasses when I find it. Having been in business since 1939, Sherman Optical offers that good quality. They also offer a warranty on your glasses and lens and free cleaning fluid. Plus when you go to Sherman Optical you are welcomed by nice, friendly people who know exactly what they are doing. I won't go anywhere else for my eyeglass needs!

Mike was very helpful and very understanding of my needs. I am here in Seattle visiting my children…read moreand I dropped my only pair of eyeglass. I couldn't function without it. Mike understood my dilemma and helped me out by fixing it so fast. He fixed it within an hour. He's really amazing. I couldn't believe this kind of service at all. I am really appreciative...