The Appliance Family was the only responders to my request for an installation. I have a high end…read morewall oven and Zack didn't hesitate to answer my request for a wall oven bottom cavity installed in my wolf oven. The price is fair that he's quoted and he will be here on Friday. I will definitely use them again and I will recommend them to my friends. Thank you Zack! Francine

Beware of this company. The technician was supposed to install an oven hood vent and was a nice…read moreguy, but obviously did not know how to do it. When I saw that it was being done in violation of code (and looked terrible), I asked him just to stop. Rather than have a big scene in my house, I paid the entire service charge. Later, I called the office to negotiate at least a partial refund, and the person I needed to speak to was "not available" four times over a week's period, and never called back as promised. I kept calling to at the very least let them know things didn't go well. I finally spoke to a supervisor, and after explaining the whole ordeal, he said he'd have to compare my account to the technician's story. When I called back (again, no response as promised), the supervisor refuted my version of what happened and blew me off. I was out $300, and still didn't have my vent installed.

My top loading washer stopped working. I contacted AMS and described the issue. Todd quickly…read moreidentified the issue over the phone and ordered the part. He then came out to my house later that week and fixed my washer in no time. I highly recommend AMS for any appliance issues.

The owner/operator Todd answered my phone call right away! He came to take a look at my washer when…read morehe said he would. Called me back with a quote and how many days it would take to get the part. I would use him again in the future for other appliances. Thank you Todd!

Stand behind your warranty. Answer your phone calls and do good customer service. and when a…read morecustomer calls the manager or owner, the manager or owner should call the customer back.

I first hired FA to remove & replace the lining on our front loading LG washing machine that had…read moremold on it. This was done quickly & efficiently. A few weeks passed & we start having problems starting the machine, or not completing a cycle. Unplugging and waiting 5 minutes then resetting seems to work so we call FA again for a diagnostic. Understand we have already spent a few hundred on the lining. We get quoted $500 for a controller panel inside the machine that keeps tripping. We need to think it over. Weighing our option of whether to just buy a new washing machine. We decide to get it fixed to save money 2/3 weeks later as the problem persisted. FA order the new controller panel. On the day of getting the new controller inserted we went over the same issues, he replaces it no problem but as he packs up to leave he notices water still in the machine from using it while testing & installing the new part so pushes buttons to empty it but it won't work. Long story short the controller wasn't the issue, its now the interface. Same issue - sometimes doesn't start, have to unplug & reset to get it working. He tells me its the interface & we would have to get a new one. We have just paid for the controller - buying a new interface makes it cost more than a new machine. I said no I didn't want to do this and if the issue is still the same as it was then I don't want to pay for the controller either since it didn't fix anything. Another long story short he changed his language to "we have a separate issue," which he also shares with his office. I object asking how an issue is separate if the problem presented is still the same even with a new part. The technician (sorry I forget his name) and the office person both parrot each other & tell me that I must pay for the controller because they cannot send it back after its been installed. I asked why no one told me this could be an outcome. I asked why no one said the new controller panel might not fix the issue as I had said multiple times I don't know if its worth it, might be better to just buy a new machine. They took the labor costs off our bill & said we must pay $290 for something still not working. So $290 for nothing. In todays economy that $290 means I miss out on fixing or building something else in our home & we will not use FA again if they think its professional to conspire a "separate issue" with the same problem originally quoted & agreed upon all because a part cannot be held for future use or returned that did not fix the customers appliance. Disappointed & feeling scammed.

Pasha was great - he did a thorough diagnostic and was able to order the parts for my old…read moredishwasher. Excellent communication - and repair. I'll definitely be calling him back for any other appliance issues.

We have a laundry room at our complex with several old washers and dryers that hadn't been…read moremaintained for several years and we were worried that they would all need to be replaced. Pasha got them all back up and running and for a fraction of the cost of new machines. Polite, punctual, and excellent communication. Can't recommend Pasha and PMA Home Experts enough.

Needed a washer gasket replaced as it had gotten really moldy from years of use. Abdul was the ONLY…read moreperson to actually give me a quote without needing to do a "diagnostic" and charge a fee first. Appreciate his fast response and he repaired it fast. This was for a business and he was able to work within the hours I needed. Thanks again! Highly recommend!

Abdul went above and beyond with our over-the-range microwave install! From the moment he showed up…read morehe had a confident, calm and expertise demeanor. We had dismounted our previous microwave but needed assistance installing the new one. Abdul had the same right tools and knowledge to get this done--and then some! He responded quickly and was able to complete the job the next day. Will utilize his services in the future!

I can not thank Jeff Yarrow enough for being so professional fixing our dishwasher that broke down…read more On top of that, he is a super nice guy, and very knowledgeable. We called him Friday evening, and he came over Saturday noon. Did I mention he is super honest? He Is!!!!! He is on our list for appliances repair now!! Thank You Jeff!!

Yarrow answered my initial request quickly and was able to fit me in the next day. He appeared…read morewithin the promised window of time and quickly performed the repair to my dishwasher, having brought the appropriate part with him to the initial visit. The charge was extremely reasonable. Excellent service!

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

When i called for service, i spoke with very knowledgeable experienced employee. After scheduling a…read moreservice appointment for my extended warranty, i received ongoing messages for times and tech arrival. Since they had washer make and model, he brought the right parts. It only took about 15 minutes to repair my 22 year old washer. I would highly recommend Appliance Express. Every business should be so well run and professional. Cyndi in Leander

I was not impressed with Appliance Express. I contacted them because my 3 year old Whirlpool oven…read more(that was in the house when I bought it) kept randomly losing power. I wasn't sure if it was an electrical issue in the house or a problem with the oven, but I started with the appliance. I made an appointment with Appliance Express--they couldn't tell me until the day before what time they'd come out, so I had to allocate the entire day to stay home. The day before they texted me with a time range, so narrowed it a bit. On the day of the appointment the repair guy called me when he was on his way, which was helpful. The repair guy was very nice but didn't strike me as being terribly knowledgeable about our particular oven. However, he suggested that it needed a software update (which required first connecting the oven to our WiFi). He gave me a phone number to Whirlpool support who could assist in connecting the oven to our WiFi and downloading the update. He barely touched the oven, other than to look at the current software version on the display. But for that helpful little piece of advice about needing a software update I was charged $162.36 by Appliance Express. They could have just told me over the phone, before someone ever came out, to try that solution first. I got the oven connected to our WiFi (I'm a retired IT guy and am very intentionally judicious about what I connect to our home network as I'm very aware of the security and performance/bandwidth implications of connecting devices willy-nilly). Once connected, I had trouble getting the update to install. The repair guy watched for a little while and then left. I called the Whirlpool number and they were very helpful in getting it sorted out (it turned out there was something they had to initiate on their end). After the software update I have had no problems with the appliance (other than I think it's stupid that an oven requires Internet connectivity and software updates to function). So, in the end Appliance Express identified the likely problem so that I was able to take care of it myself, but they charged me $162.36 for that little nugget of information. They could have just suggested over the phone that I try that first before they came out.