Honestly I really want to love this resort! The aesthetics and most of the staff are amazing. It's perfection in theory, however in practice it's lacking in so many ways. Firstly, the food can be better given the price you pay. The desserts at coco cafe are inedible! We ordered the coconut mousse and it was like a very hard jello and tasted so artificial almost like eating sunscreen. The coffee was also lacking. Our first night here we ate at the seaside grill and it was horrible! Everything was doused in oil including the cheeses and olives at the buffet. Breads were stale and the steak was inedible. It was pure steak blasphemy! They must have used frozen meat, because the inside temperature was very cold, outside was almost boiled not charred or grilled. We ordered the New York and the ribeye, both were horrible! Also the desserts were so inedible! They proclaim an item as mousse while it lacks the delicate texture and you're neatly eating a very hard gelatin ball. Seaside was a one star for sure. I purchased the love but limited package for a couples massage, breakfast in bed, champagne and a welcome gift. 2 out of 4 was good (spa and champagne). Breakfast in bed was cold, inedible, poached eggs was hardbroiled eggs, waffle was soggy and covered in whipped cream, hash browns were MASHbrowns ( literally mashed potatoes). The food here is lacking in so many ways! They really need to focus on simplicity here and offer simple items like a simple omelette with veggies. Our welcome gift was literally three red apples ... it would have been nice to have a bathrobe or slippers or notepad something small not expensive at all. I will say though, oceana was an amazing experience their food was a 5 out of 5! Hoping the rest of the restaurants are better read more

Great resort. We really enjoyed our time away here. Prettier and much larger than some of the other adult only resorts we've visited. Nothing ever really felt crowed. There are enough pools that even pool space is plentiful but as with any resort, pick your spot early since chairs do fill up. We were able to try all of the restaurants with the exception of the Japanese one. Every meal was better than your typical all inclusive resort. Service was always kind and attentive. Reservations are a must and booked more than a day or 2 out for a Hibachi style meal. The service and hospitality was spot on, all the way around. This is a beautiful resort worth visiting. ElDivo is must see show. Probably more of a 5 star but the 1.5 hour drive from the airport was a detraction for me. Seawood along the public beach area can also be a problem, although they work diligently to try to keep up with it. Recommended. read more

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Amazing. Beautiful. Best customer service I've had at a all inclusive resort. Highly recommended. Our concierge was Talia. She was helpful, friendly and accommodating. The room was beautiful and also had a huge circular tub (bigger than normal jetted tubs) that was a blast. The beach was the best in the cove. They rake it every morning. Great security detail both at the entrance and on the beach. Abraham, one of the beach security guards gave me a ton of helpful information our first night there that proved to be very helpful. The food was delicious; room service and the restaurants. Victor and Oliver were our two waiters. Both were hospitable and super accommodating. Last, the snorkeling was a blast, right off the beach too. There are turtles, stingrays, coral reefs, grassy bottoms, all the tropical fish you expect and a ton of variety all enclosed in safe wave-less bay. I told my wife that this is a resort I would chose to go back to. Usually we like to go to new places but this one is worth a return trip. Thank you! read more

This rating is based on 6 people's experience and 10k spent at this hotel. (please excuse the missing spaces I wanted to squeeze it all in) I am giving Secrets Akumal 1 star. The one star reflects the experience only, but I would give the following people five stars: Ivan:pool concierge)Oscar:hotel entertainment team)Alan:building 5 concierge)Armando (executive chef) Edgar:waiter at Seaside restaurant)Elizhar (sp)(seaside restaurant manager.Are(sp)poolside waiter Claudia,spa masseuse.The listed people are the reason why I stayed, and before I EVER book again here,I would need to ensure that they are there. Let me begin with the property.The property is extremely clean, very well groomed, everyone on the property,no matter how hot or uncomfortable it was,they never took off their mask, even when I would ask,so that we could take a picture together.That was AMAZING!Their staff was clearly committed to safety,and the room was very clean.Now on to the reason behind the one start.The food was a problem UNTIL Armando,the executive chef stepped in. The food was very regular, nothing that you would expect from a Secrets Resort, and often times, was either served too salty,too sweet, or cold. Armando, the executive chef, SAVED the resort one day before we left. I assume he heard he must have heard about our complaints, and he made us a special dinner and a special lunch before leaving and it was NOTHING SHORT OF YUMAZING!In addition, because of protective COVID practices, the hotel restaurants were only able to accommodate so many people at a time. BUT the hotel was FULLY booked without considering how many people they could accommodate for food. So - there was a wait at every restaurant that we went to. The longest wait that we had was 40 minutes, the shortest was 10minutes, which was not b ad. Next, I would like to talk about the spa. We had reservations for 6PM and we were told by three different people, one at the spa kiosk, and two different people at the actual spa, that we needed to arrive 15 minutes early for our reservation. We did exactly that, just like our four friends before us did. However, the difference was when our four other friends arrived 15 minutes early as advised for their appointments, they filled out the paperwork and had one full hour of hydrotherapy prior to their massage appointments. Not so for us. Our experience was far different.When my husband and I arrived 15 minutes early for our appointments and filled out the paperwork, we naturally asked about the hydrotherapy as what we then understood to be an included part of the service. Spa staff responded to our question by telling us that we should have come earlier because hydrotherapy is closed.I had the hot stone massage, and my husband had the deep tissue. My husband's experience was great. However, my hot stone massage left a lot to be desired. As a matter of fact, I left with more pain in my neck than I came with and was hurting for two days.Racial profiling is also real in Mexico. Friends that we traveled with, when we went to Seaside restaurant for breakfast, my friend had on a skirt cover-up for her bathing suit and the hostess asked her to go to her room and put on shorts because the requirement was shorts.My friend complied, but when we sat down, we saw two white women walk in with similar bathing suit cover-ups, and they were not told to go back to their rooms and change. They were sat down at the table.The last night before we left, I ordered a bottle of rose (please excuse the lack of an asterisk over the "e") at the Hibachi restaurant. The gentleman poured the bottle of rose for me to smell and taste. Immediately, upon the smell, I could tell that it was a skunked wine. I told the waiter that the wine was bad, and he sent over - who I think to be either the manager, or the person that's in charge of wine. That person told me that1,he was going to go to the back and taste the wine 2,perhaps the reason why it tasted bad was because "it's a young wine," and 3,he finally told me that he would comp that one bottle for me, but that if I ordered another bottle and it was bad, he would not be able to comp that bottle. After listening to him and letting him have his moment, I then informed he was not speaking to someone who did not know wine, and in fact I have a WSET lII and I know what a skunked wine smells and taste like, and that it has nothing to do with it being a young wine and it had everything to do with how they inappropriately stored it. He then nodded his head and walked away.All of these complaints are complaints that my husband, myself and the four other people that we traveled with, kept telling the staff as we were polled on surveys they were randomly doing with people at the resort, either poolside or beachside. Here is another issue not one person from management called our management person called us,gave us a bottle of wine, or comped anything off of the $270 we paid at checkout.I more to but...character read more

Love it here. So beautiful, temperature is perfect this time of year and the food is amazing. Daniel is a great concierge. read more

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My husband and I just returned from Secrets Akumal yesterday after four amazing nights! We vacationed with four other couples; celebrating an engagement, birthday and our first time away from our daughter. Upon arrival we were greeted with a eucalyptus towel and champagne, easy check-in; we were offered the VIP presentation but all you have to say is you're not interested. We were taken to our junior suite preferred with a tropical view in building five, third floor and we were blown away. The views were stunning, private with a luxurious sunken hot-tub on the balcony (I used it daily)! The tropical gardens were absolutely beautiful, lush, very well maintained. We enjoyed the Seaside Grill and the Market Cafe but were not a huge fan of Portofino (the Italian restaurant). The Chicken Quesadilla's on the beach were spectacular along with the Ceviche and Cheeseburger from Room Service. We spent a lot of time at Manatees (swim-up bar) and Rendezvous (lobby bar) and enjoyed ourselves every time! Bring your Yeti or favorite cup from home. A) your ice melts fast because, hello you're in Mexico and B) straws are not offered. The beach is indescribable! Turquoise water, white sand, beautiful reefs...yes, it's a public beach but our time was not ruined by having to share. My husband snorkeled three out of the four days and he saw multiple turtles, sting rays and lots of beautiful fish. Word of advice: bring your own snorkel but leave your fins at home! The pools are beautiful. I read by the Main Pool one day and then we hung out with our friends at the Infinity Pool or at the beach, which are only a few steps away from each other, the rest of the time. The staff all around were very welcoming, always smiling and helpful! Thank you Secrets for an unforgettable trip. We definitely recommend this resort and can not wait to return! read more

We got to stay here in February for a Chief Buildings loyalty trip and loved every moment of it! This is an all inclusive, adult only resort. Any staff we encountered were very friendly and helpful. They have a great selection of alcohol and all of the restaurants were delicious. Our room was nice and clean. Fantastic resort! read more

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It was the most magical weekend I have yet experienced... It all began four months ago when I started looking for a resort to stay in for my bachelorette party, and I can say without a doubt in my mind that I chose the BEST resort out there to have the most aMAYAzing party. From the moment we stepped onto the resort to the moment we said our goodbyes we were met with warm smiles and gleaming eyes. My girls and I felt like queens and this was all due to the caring nature of the staff (esp our concierge, Karen). Truthfully, I wasn't expecting much because one of my bridesmaids said that they weren't doing anything for me and being the gullible person that I am I was like "ok!" and I moved on because all I wanted was to have a good time with the girls. But I was hit left and right by surprises that Karen + team had prepared! 1) They decorated my room and according to my bridesmaids they did everything that they asked for from the pictures that they sent via e-mail. I was so in awe by their hard work and dedication to make the room beautiful (ex: they blew up balloons and stuck them onto the ceiling with tape and there was a lot of balloons!). They had virgin drinks lined up for all of us (because two of the girls don't drink) and also added shots of tequila on the side for those that wanted to add it to their virgin drinks.They also made PENIS cakes from the mold that one of the girls brought from the states (10 stars for the girls 10 stars for the staff). 2) Our building attendant, Angelica was just the sweetest person you'd ever meet - she was so patient with us when we wanted to go outside of the resort for massages. She contacted the places and got the rates for us. She also reserved a taxi for us to go to town. 3) Everyone got together to set-up an amazing "last" dinner for me. They had a table for us outside on the lawn of Oceana and they decorated it to the max! It was so beautiful! Karen + team kept checking up on us to make sure everything was good to go. OHH p.s Karen drove us to our destination in one of the golf carts like a BOSS! They also got a cake for me and lighted candles on it! I'm so touched by their generosity and their creativity. It was so overwhelming (in a good way). The resort has a lot of fun activities for you to do: 1) Paddle boarding 2) Snorkling 3) Kayaking 4) Karaoking 5) Dancing 6) Volley balling 7) Yoga on the beach 8) ...+ so many more other activities I really enjoyed the water activities and we were able to see so many fishies and turtles (I've never seen a turtle so close before)! I enjoyed it so much that I want to go paddle boarding again! I will never forget the feeling that everyone at Secrets Akumal gave me during my bachelorette weekend, it made me feel like we were all a big happy family. *sigh don't want to go back to reality where I am a nobody (haha). Restaurants: Market - really good buffet style breakfast and lunch Portofino - lasgna bolognese and the beef fillet French place - escargo and lobster salad Oceana - everything was pretty delish here for dinner COCONUTS: line up early to get the fresh coconut juice! UGH, can't believe I have to wake up from my magical dream... I already told the fiance that we have to go back together so he can understand why I loved this weekend so much - I can't stop raving about SECRETS AKUMAL! read more

This place was a dream come true! An absolute dream come true, and the start of my out of the country adventures. You can only go up from here! read more

Best time ever!!!! Such a beautiful resort! Beautiful rooms too! Great entertainment staff, things to do everyday all day . read more

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Wow where to start. 1: We will never be returning here. It is a beautiful resort, but it falls flat from there. 2: As soon as we got checked in at preferred club they scheduled us for a time share meeting. Not exactly what we are looking for while on our honeymoon. Preferred club doesn't seem to come with other amenities other then getting coupons you can't use and open use of the spa facility. 3: Our room was supposed to be ocean view, but that wasn't the case. We did get a beautiful view of clouds of smoke from maintenance when we would try to eat breakfast on our balcony in the morning! 4: We ordered room service a few times which the food was always good; except when we ordered one night and our food never came which isn't acceptable. 5: Our travel agency told us there were 13 restaurants, the is not true. And be prepared, they all aren't open every night. 6: Be prepared to wait for a while for your meals to arrive at dinner. It usually would take 45 minutes to an hour just for our appetizers and then another hour for our entree. Three different times I ordered soup and it was always cold (ya I know why would I keep ordering that then). Every entree was good but the waiting just made the experience horrible. 7: Nightly entertainment on several occasions was projecting a concert on the side of a hotel building; fail. Not what you should expect for the amount of money being spent. 8: The spa. We had "coupons" that you could barely use, and on top of that there was a special being advertised on the inroom IPad for a couples massage under the stars, with chocolate covered strawberries and maybe champagne - sounds nice right?! Well when we went to book they said that promotion is old and no longer accepted. Thanks for the false advertising. 9: Be prepared to wait in line for breakfast or lunch to sign in at the buffet and be taken to your seat. Yes a buffet. 10: just a heads up the beach isn't adults only, it is a federal beach in the area so families are around. read more

Secrets Akumal Riviera Maya - Hotels Near Me - Tulum, ROO

This place is nearly perfect. I say nearly because having stayed at other Secrets resorts, the food was not the best I've had. However, the resort itself is serene, extremely well maintained and the staff was accommodating and very pleasant. The entertainment team was fantastic and made our stay much more fun! Can't wait to visit again in January 2018! read more

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Overall this is a very nice All Inclusive resort in really quaint area near Akumal. Akumal was a sweet beachside village with great dining and cute shops. It is less than a 5 minute walk from the resort. Pros: Amazing and friendly staff that will do anything for you with a smile. We had the privilege of getting to know our pool waiter Alfonso more personally as he shared alot about his family, life in Mexico, etc. I truly enjoyed getting to learn about his culture and his service throughout the week. He works so hard to please the guests. The accommodations were beautiful and the rooms were well appointed. The resort itself feels so secluded due to the beautiful flora and fauna everywhere. The walking paths throughout the resort made you feel like you were walking through a lush rainforest jungle. Our Preferred Club tropical view room was lovely and provided us with everything we needed, except for a view, but we knew that going in. The beds were overall comfy and the rooms were clean. The 3 pools all offered different levels of relaxation as it pertains to noise and activities. The water was warm and perfect temperature. The beach had great padded loungers with palapas and the option to rent Bali beds per day. Obviously one of the draws to this resort is the ease of snorkeling, especially with sea turtles. We only saw one turtle on our third attempt on the last day. Seeing the turtle was a neat experience but I have certainly experienced better snorkeling in other places. Cons: Food and Beverage. I am a foody, so I try to keep my expectations in check when at all inclusives. For this caliber of resort, I had hoped for more. We really enjoyed the Market Cafe daily for breakfast and Coco Cafe for coffee and sweet treats, but most of our other dining experiences fell short. I won't give specifics to all the restaurants, but my favorite was Oceana, especially the seabass. Room service food was disappointing. Many people had commented on how good the room service steak was. It was awful. Beef is just different in Mexico and should be avoided. Also avoid the shrimp cocktail. It is swimming in a sauce that tastes like a mixture of ketchup and salsa. I did enjoy chips, gauc and pico daily for lunch along with the rotational poolside offerings that change daily. Pizzas from the wood fired oven were the best! Lastly and this is a big one, drinks. Either the alcohol is watered down or somehow during 1 hour drive from Cancun Airport to the resort I developed an impressive tolerance for alcohol. Of the 4 of us traveling together, we thought we had drank a tremendous amount of alcohol, never to feel a buzz, unless drinking beer. There are only so many fruity drinks one can drink without any fun side effects before you just switch to water and save the calories for dinner. A couple of tips: Kalido Travel for private airport transfers was great. You can preorder drinks for the drive. Thank you Kalido Travel for providing me with my one and only vacation buzz. Cenote Santa Cruz cenote tour was one.of my most memorable and enjoyable travel experiences I have ever had. Highly recommended! Overall a solid resort, but just go into it with realistic expectations regarding food and beverage. read more

The hospitality here is the best! We are loving our trip, and everyone works to ensure that we are having a great time. Best resort staff ever! If you spend time by the pool, find Israel, he'll make your day and goes above and beyond! If you do hibachi, ask for Carlos! read more

We did 4 nights over Thanksgiving and it was amazing!! Champagne on arrival and "Welcome Home" was a nice touch!! There were a few hiccups: Due to the sales pitch of the time share, and then the tour, we didn't get to our room till an hour after we arrived and I had to make Cesar stop and let me open the suitcase for the mozzie repellent. That was after he finally found my bag.... The people in the room before us had a "no alcohol" note on their room and between them leaving and us coming, it wasn't removed, so for the first 2 days we kept calling and asking for it before someone realized what had happened. We also asked for a citronella candle 3 times and never got it. We had a swim out room so it was something we wanted to have at each door, but luckily we'd bought our own so we just had it on the pool side. The app said that there were no activities for the 4 days we were there. We checked with the concierge and they fixed it within a few hours of us mentioning it. Now that's out of the way, here the good stuff - everything! Food First: Breakfast - we stuck to the buffet everyday. We could have ordered room service or went to the cafe but they had sushi grade salmon and tuna at breakfast so...no need to say more! Lunches - we ate at the buffet once, the seafood restaurant and the steakhouse - get the crab taco's, they were to.die.for! Dinner's - we ate at the French Restaurant, Japanese Restaurant for the Teppinyaki show (we had to book a day in advanced, see the concierge - if you don't want the show you don't have to book), Steakhouse and the Thanksgiving night was a special dinner by the pool. All of the food was great! There was nothing that we didn't like and all of the staff were great. Beach/Pools: 3 big pools and one magnificent beach. The beach was beautiful everyday, not clear all the time but most days the water was clear. That still didn't stop you from seeing the most amazing sea turtles all the time. They like to hang near the sea grass. The first time you go out, follow a tour group so you'll definitely see one, but we liked to go out early before any other people were there, that way it was quieter and they were closer to the shore. No flippers so you don't hurt them. We also saw a big barracuda and a few sting rays. The guys at the beach barracuda bar were friendly enough but the fun guys were in the pool bar. Alejandro was awesome especially when you asked him to spike the Pina Colada extra hard - he listened!! Give him a good tip and the Jack/Coke is 50/50. If you want a lounge chair but that pool, get there early, but if you go one pool back you can get one most of the time, just no ocean view. Room: Junior Swim Out - not preferred club. We were in building 9, and it was a little noisy sometimes when there were carts being wheeled past. Jacuzzi in every room and the pool was beautiful, warm and cleaned everyday. We got room service once, took about 45 minutes. No tea in room but there is a coffee machine. I was taking teabags from breakfast and using the hot water to make tea so I didn't have to wait for room service or leave the room. Preferred club - from what I can tell, you get some better alcohol, another bar, another breakfast restaurant and your room is closer to the beach. Not worth the money in my opinion. Activities: Hubby did volleyball, I did yoga, we both did Angry Birds and stand up paddle boarding. The "hire" shack is just down the beach from the resort and if you's busy you might have to wait 20 minutes for a board or kayak. It was breezy while we were there so they were not booked out all the time. The entertainment crew were amazing!! Marcos was my favorite, loads of fun. The Angry Birds was really cool. Nightlife: Every night there was a few things on. Thanksgiving night was a Casino night as well as an acrobatics show over one of the pools and the buffet dinner by the pool. Another night was a Beatles show that we didn't go to and another night there was a singer up at the reception bar. Spa: I had a $100 voucher that I received from our Travel Agent (Amy at Purple Palm Vacations) and it was $95 for a pedicure, so that's what I had! Great first experience. I can't wait to come back. read more

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I wasn't going to leave a review, however I changed my mind the morning of check-out, when we found a cockroach in our shower (see picture below). Overall pros of the resort: beautiful pools and very kind staff who are always at your service for the little things. Cons: dated rooms that smell a little musky, the food, while it looks fancy, is actually very poor quality, some areas are very loud as they have a lot of live music some of which runs late into the night, and finally, they have timeshare people who hassle you. Last major con was that our air conditioner malfunctioned a total of three times. The front desk seemed to think we were okay with continuously calling the maintenance personnel to fix it. A staff member said "well, sometimes things break down." The hotel staff are helpful to an extent and only when they want to be. Seriously, this place it too expensive to be this unsatisfactory. read more

Just got back from this amazing resort last week. We had the best time!!! Our swimout room was gorgeous, the food was very tasty, the shows were so much fun and the staff made our stay that much better. Can't wait to return next year!! Thank you Secrets Akumal!!! Alene and Arturo read more

First time in a 5 start resort. Everything was well thought out. Last of entertainment. Food was so good. Turn down service was nice. The resort is in a Turtle sanctuary area so all drinks at pools and beach are serviced without straws. Turtles chew on plastic straws and die.Took getting used too but I would probably take a metal straw with me next time to keep the turtles safe and also enjoy my ice cold drinks a little better. read more

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Absolutely disgraceful customer service. We booked to go to secrets Akumal for a friend's wedding in May. The day before we were supposed to leave, our daughter tested positive for covid. Due to CDC guidelines and laws, we were unable to travel to the hotel. Our travel agency has been reaching out to them to try to request a refund, change of dates, or just hotel credit and they denied everything, despite having documentation emailed to them proving that my daughter had covid and I would not be allowed to fly. I tried calling the hotel directly to ask them to reconsider their decision, and Viviana was extremely rude and unprofessional. She would not speak to me, just insisted if I booked through a third party, I am not allowed to call the hotel directly, I needed to go through the travel agency. We are still in a pandemic; how can a huge chain hotel not have policies in place for covid?? Other large chain hotels such as Sandals have great covid policies in place, such as free change of dates or credit for a year after cancelation. I will never book a secrets hotel ever again and I will be telling everyone I meet to never book one either. read more

Secrets Akumal was such a beautiful resort, and I really enjoyed my time there... In fact, I'd say it was a trip that I will never in my life forget. The staff was amazing, and they would quite literally bend over backwards to accommodate their guests in any way possible. I've been to many nice places in the United States but never in my life been treated as well as I was by the staff at Secrets Akumal. Everyone was so nice, and friendly--and seemed genuinely happy to be there. My room was beautiful. Everything seemed very high quality, and I'm sure the developers didn't take any shortcuts or spare any expense when they designed and built this resort. I loved having the sound system in the bathroom area where I could listen to music while I showered or freshened up. It made for a nice surround sound experience while laying in bed or lounging on the couch as well, and there seemed to be good sound proofing so hopefully I wasn't bothering my neighbors. The linens were a nice quality, along with everything else like the toiletries and fixtures/furniture. There was a nice stand up shower with a rainfall shower head and a regular handheld shower head and they were both independent of eachother in terms of temperature. The shower was absolutely amazing, although the water from mine did seem to seep into the toilet area on the other side of the wall. That didn't cause me any issues, but again I thought I would mention for the management in case that is something that needs to be addressed. The view from my room was incredible. I was in building 4. I didn't have a ton of ocean view but I was thankful to have any view at all... Pictures will never do that beach any justice. It's so much prettier in person than I ever imagined! I was at the resort for a beautiful wedding. The staff put together a beautiful wedding and I can't imagine prettier scenery to get married. They were quick on their toes to move the reception and cocktail hour indoors due to an approaching thunderstorm, and they quickly gave umbrellas to the guests at the wedding when it started sprinkling. It was very nice. The drink that the bride and groom chose were mango mojito's, which I must admit were DELICIOUS! Mojito's are a drink that are totally hit or miss. I've never had a mojito that was anything in between love or hate--and I loved these. We ate dinner in the wine cellar between Bordeaux and Portafino and the food was delicious! The appetizers were deep fried chicken tacos with guacamole and cream, and grilled pepper/mozzarella bruschetta served with basil and olive oil. Delicious! We then had a mixed lettuce salad served with spinach and pineapple, with a raspberry vinaigrette . Next was soup... chilpachole/tomato soup. Up next was beef filet with legume, served with garlic potatoes and cabernet sauvignon sauce... closing out the meal with creme brulee and fruits. Dinner was amazing! The staff was very attentive and made sure no one ever had an empty glass, and they offered hand picked wine pairings for the meal. There were a few minor details that I think could have made for a better experience, but overall I was very pleased with my stay and I'd love to go back for another adventure. I wish I could give half stars... This was 4.5 out of 5, easily. - Air conditioning in my room didn't seem to work very well during much of my stay, which made for a somewhat uncomfortable and muggy experience in my room--which also meant I showered as much as 6x a day. The thermostat said it was 65 degrees in my room, but that was most certainly not the case. The room and the shower were both fantastic, so I hope readers will take that with a grain of salt... It's silly to complain about air conditioning in a part of the world where most people who aren't wealthy don't have air conditioning at all, but I felt like it was worth mentioning. - The ceiling fan in my room... I couldn't figure out for the life of me how to actually control it. At one point on the last night, it seemed to turn off and I couldn't figure out how to make it come back on. I really liked that ceiling fan when it was working. I'd love to have a fan above the bed as well, and that would alleviate some of the concern about the air conditioning while sleeping. - The food on the room service menu was nothing like what you could get in the restaurants on the resort apparently. That's likely the same for most resorts that offer room service, but I must admit that it was disappointing. With that said, I'm talking ONLY about the taste and quality of the food--not the service. The service was fantastic. I wish the food had been higher quality. Since I was traveling alone, I felt more comfortable ordering room service and eating in my room than I did going out to one of the many restaurants to order food. I appreciate having the ability to have food delivered to my room, but I would encourage you to work on the quality of the food overall for an even better experience for guests. read more

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Secrets Akumal is an excellent resort. The employees go out of their way to make your stay the best it can be. Ricardo at the martini bar makes the best martinis! The staff at the scuba shop are fun and friendly. (You can scuba daily and see sea turtles, tons of fish and coral reef right in front of the resort) The seaside grill had the best wait staff and excellent food! We didn't have a disappointing meal but seaside grill topped them all! read more

Secrets Akumal Riviera Maya - Hotels Near Me - Tulum, ROO

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What an amazing experience! From the moment we arrived, we were treated like royalty. The service is spot on, genuine and warm- from the beach server to the bellboys and bartenders, everyone was so eager to help us have a great time. The entertainment was phenomenal, you can tell the people here love their jobs! Special shout out to our concierge for building 2, Christian, as well as Ivan and Luis who were serving at the beach. All exemplary employees who demonstrated the utmost level of service. I have never been so depressed to leave a vacation. Thank you!! read more

Having a blast , enjoying this great vacation with my fam Bam. Excellent customer service !

Some great friends of ours got married this last weekend and the experience was amazing for all! Sure, the resort is still really new, so the chefs will improve cooking time and efficiency over time, but impressed with how well trained everyone seems already! The staff at Secrets Akumal will blow your mind! They are all extremely friendly and they care. We all really enjoyed Angel in Desires--he was a great DJ and awesome entertainer! We closed that place down almost every night we were there! The wait staff in the restaurants are amazing too! Jorge was one of our favorite waiters and we were lucky enough to have him at a couple of different restaurants when we were there! Always smiling and always trying to offer a positive experience! Miss you already my friend! Our concierge Paulina was one of the sweetest people as well! Always so helpful and eager to make our stay more enjoyable! Mentioning the wait staff brings me to the FOOD! I have stayed at several all-inclusive resorts, but the food has never been impressive. The amounts are always great, but the quality and taste usually lack. Not at Secrets Akumal!! All of the food that we are, including room service items, was absolutely delicious. Everything was full of flavor and was always so satisfying. This was a common topic amongst our group because the food was so incredible! I cannot wait to come back some day and I would recommend this resort to anyone! Thank you for the great experience Secrets Akumal! Hope to see you again soon! read more

This is by far one of the best hotels my husband and I have ever stayed at. It absolutely blew us away with its exceptional customer service and cleanliness. I got very sunburnt on our second day, so I was worried about being in the sun the next day. The pool concierge was so thoughtful, he went and got us a day bed and umbrella and made us a shaded spot by the pool so that we could still enjoy the day. They GO ABOVE AND BEYOND to accommodate you. Everyone we talked to there agreed it's one of the best hotels they've been to (including a travel agent who covers tropical destinations)... We loved Andres and Alberto! also, they have live acoustic performances that are so romantic and enchanting. Ugh I can't say enough good things about this place. If I was a millionaire, I think this would be the only place we'd go to... LOVE IT! (Also- the swim out pool is so worth it) read more

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We loved everything about this place... location, grounds, service, food, entertainment, etc. We are looking forward to returning again!!! Highly recommending this resort, but guys, pack long pants if you want to be able to dine inside any of the restaurants!!!! read more

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WARNING: The "secret" here is Salmonella. My father is in the ER right now and has been in and out of the hospital since visiting this all inclusive POS resort early last month (September 2016). Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella Salmonella read more

This place is beyond amazing. The room was incredible and clean. The pools and beach were beautiful. The food was good. They drinks were great. The pool activities were so much fun. We got to meet so many people. The service was out of this world. I am going to recommend to everyone. read more

My husband and I stayed here for 5 nights and the resort and beach are absolutely beautiful. Everything is new, clean and modern and the grounds of the hotel are maintained beautifully. The beach is clean and really beautiful with plenty of lounging chairs and huts to lay under. The service at the hotel was great and the spa was amazing. The drinks were good and there were plenty of bars and 6 different restaurants to choose from. I only have two complaints: the food could have tasted better...everything was ok not great and they try to sign you up for a time share type presentation from the moment you check in so beware. We declined to go but they still have us coupons to use around the hotel for different things which was nice. Also, the mosquitos there are a pain but they so give you repellent in your room which is nice. read more

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Go here!!! You will not regret it. We loved our swim out room in building 4. It's the preferred club and I would highly recommend it. There is a bar in the building for preferred club guests and it's close to breakfast specially for preferred club. Preferred club is closer to the beach and the main pool so it's more convenient and well worth it overall. Everything was amazing. Book the cabanas on the day you arrive. It's 50$ a day but you are really paying for the service of having someone get you drinks and food and you never have to leave the beach. The service from when we arrived to leaving was so nice. I just don't like how they make you buy a bottle of wine etc if you wanna have a seat up front at night for shows etc if you don't then you have to sit at a big table with others. Also when you arrive they try to get you to go on a tour to buy a timeshare, but just decline nicely and it's not a problem. Don't waste your time being sold on free spa coupons etc. not worth it. Just cut them off and say no thanks. Do not go to the Italian restaurant. The food was awful. The Mexican and Asian were the best. The cafe that's open 24 hours was lovely and the sports bar. They usually have a nice bbq by the main pool during midday and it was really nice. They only have coconuts on Sundays!!! I was disappointed in this. But oh well!! Really they should have them daily. read more

I spent an entire week here and am already planning my next trip back. This resort offers excellent customer service, amazing location, clean and beautiful beach and delicious food. The rooms are clean and offer every amenity you can think of. You have over 4 different theme restaurants to choose from and each night in addition to food and entertainment combination dinners. Things to consider: it is an adult only resort, resort is about an hour and half drive from airport in Cancun and make sure you pay attention to which rooms you are booking as some of the rooms are located in buildings that are about 10 minute walk to the beach. Lastly, strongly recommend making reservations for the Hibachi restaurant ( only place you need reservation) days in advance as it can get filled up fast. The pictures in this review don't do justice to the actual beauty that this resort and the beach offer. Strongly recommend coming here!! I'll be back soon. read more

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Amazing resort. Staff, food, and resort were wonderful. The beach is the greatest benefit. Sea turtles nest just off the beach in crystal blue water. read more

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I can't even say enough things about this resort, I've been home for 2 weeks and can't stop thinking about it. We went for a destination wedding, the wedding and the food and the service and the grounds were absolutely amazing. I can't wait to come back. read more

The entire staff is willing to do anything they can to make your stay enjoyable. Rene, Lessly, Oscar, and Fermin of the entertainment staff are amazing and make everyday fun and enjoyable! All the bartenders are excellent and can make just about anything you can imagine! Definitely recommend this place for a nice getaway! read more

1st class service!! We are members with UVC and our week stay here was everything we imagined a high level membership would provide. I did have a little issue, but the UVC team was on top of it, and they delivered a beautiful, top notch experience for my wife and I. We felt like the membership we payed for was worth it! The staff is attentive, and professional at the highest level. They treat you like family and make you feel important. Vincent with UVC is 100% classy and knows his UVC and resort like no other. Sergio the Chef at Sea Side Grill made one of our nights so memorable (as we ordered the wine service). The Chef came to our table with our server Alejandro, (who was the most phenomenal server) I ever encountered, and made us feel so important. The dish that was prepared blew our mind. Every restaurant had incredible service! The pool areas and bars were perfect with service. We were given a cabana by the water for a day, and I must say that was absolutely relaxing! Room service, turn down service was first class. We love our membership and appreciate them listening and delivering. This resort is absolutely incredible, with the best attention to detail I ever encountered. We are from California and we will be back again. Thank you to all the staff/UVC and all who gave their all to give an unforgettable experience from start to finish. read more

PLEASE READ: THIS PLACE IS AN ABSOLUTE JOKE! Pros: * Warm weather * Fun snorkeling * Met some nice people Cons: *Told we would have a direct shuttle from the airport. Instead had two other families to wait for and drop off at their resorts. Ride took almost 2.5 hours, around 7:30/8pm by the time we got to the resort, our flight got in at 4pm. We paid for that full first day. *Upon arrival, we were pushed into some meeting we had to go to, and all these other spiels we could not retain, as we were WAY too tired and hungry. It was like some MLM product. All we wanted to do was go to our room and eat. *When we got to our room, it was the wrong room that we booked. We told them about our food allergies (celiac) but had a fridge full of beer and pringles on the desk. We told them we were on our Honeymoon, but no flowers or anything on our bed. The room was dirty and the outside bathtub had bird crap in it. It's like they just shoved us wherever was convenient for them. No personalization. *The lights in the room did not work, bed was hard as a ROCK. Light would not go off at night in the closet and kept us up. They switched us to another room. This one had broken air conditioning/bathroom fan & no hot water! They cut the fan out of the ceiling and patched it up with stucco one day. The whole resort has random stucco everywhere and it's slowly falling apart. For how old it is, it will be a mess in a few years. *Every day my wife had diarrhea from the food. I got a horrible sinus infection from the broken air conditioning in our room. It spread to my ears, throat and lungs. I am still recovering at home with antibiotics. No real medication available on/off the resort. Wife had to get parasite pills. We did not eat or drink off the resort. *Wife was ridiculed for not drinking. Staff would make jokes like "do you want cookies" or "why even bother making virgin drinks" or just flat out laugh and not want to make virgin drinks. This was disgusting. *They do not use straws because it's not "environmentally" friendly. You would get a frozen drink and couldn't even drink it, because it would fall in your face. For the price you pay staying here, they could get environmentally friendly straws made from bamboo or paper. This whole place screamed of cut corners and cheap substitutes. *They want everyone to do a time-share breakfast, and make it sound like it's mandatory. They butter you up by asking you your age and your preference for a gift. She could tell we weren't comfortable but kept pushing it on us. This is beyond disrespectful and very tacky. We did not go. *Make sure to unhook your room phone. They will bug you, day or night. We even had the "do not disturb" light on and they still called to ask if we really didn't want to be disturbed. *Better get to the beach at 5am to reserve a spot, otherwise EVERY spot is "taken". It's so childish and this should be handled better. One morning my wife was out there for 2 hrs; not one person in those "reserved" spots showed up. Beds you can reserve for $55 USD per day. It's ridiculous! *The food, my god! We did not take many photos, but the pictures attached is a normal meal there. Boston Pizza quality. I also have celiac and never fully felt comfortable eating here as employees gave different information. Oceana restaurant had a meal with barley in it and said it was a GF! The sushi was the worst sushi we've ever had. Like something from a grocery store and looked almost comical. *Lot's of drunk people. We dressed up one night to the Mexican restaurant with nothing but couples there; very quiet and romantic. This big group came and this woman in her early 50's started screaming at the top of her lungs - twice. They didn't even tell these people to leave or at least be quiet. One other woman fell over in the bushes during an outside dinner. They put everyone in danger not limiting the intake of alcohol. *Doors are not soundproof - you can hear everyone slam their doors at night. *$9 bag of Doritos at the convenience store. They bring vendors here that tried to sell us a 2000 Pesos rock turtle on the resort. Found it at Playa Del Carmen for 174 Pesos. *You get a free sombrero pendant at the jewelry store if you're a preferred member. The guy told us he only had ones with chains on them ($15 extra) and that we'd have to come back tomorrow. We did, and they pulled out a huge drawer of like 100 and gave us one. *We tipped every meal, room service, everything - no better service. No one really went out of their way. *There are way nicer beaches in Florida. Sand is pretty dirty. You dig down 2 inches and it's like cement. *10/10 would never return to this resort, and most likely never to Mexico again. Save your money! Total nightmare! read more

Secrets Akumal Riviera Maya - What you get for $1000 a day! - Hotels Near Me - Tulum, ROO

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Second time in a Secrets resort first time here. Food choices were excellent. The room service menu was the best I've seen in all the resorts I've been too. They have healthy, not so healthy and even gluten free options. You will not hate anything you eat at this resort. Although this resort isn't a fun resort ( its a lot more relaxing) you can make it fun with a little more alcoholic drinks in you. I'm a sucker for spiked coffee ( mud slide) and this location had it on point. Save a few trips and just ask for triple the alcohol. Pool bar was the only pool we were in but no music whatsoever. Make sure you bring your humming skills. The only music they played was during activities. I brought my own speaker and wasn't allowed to use it. So back to the bar I went. The resort is very romantic. They have a movie theater, disco, and nightly entertainment. The staff were the most hardworking people I've ever encountered in a resort. Secrets whatever you are doing with the staff keep doing your thing. I noticed that even the managers would help clean and bring plates when needed to keep the flow going. That was awesome to see. Although I had a relaxing vacation I won't return only because the beach is very crowded in front of the resort and no music makes you get bored easily. I would recommend this resort to people who just want to get pampered in a quiet all inclusive location. Sea side grill for lunch turns to a steak house for dinner YOU MUST EAT BOTH TIMES read more

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Personally this hotel wasn't for me. If you want a hotel that says it's all inclusive with activities; they should caveat activities are only eating and drinking. They do offer snorkels in an area where you can't see anything . They claim you can see turtles but I never did. They do not have kayak or paddle board rentals which is what I was led to think. All other activities are available for limited hours with limited space. read more

We got a master ocean view suite. Service, food, amenities are top notch. We have stayed at many all inclusive and this is definitely the best i have been to. read more

This place is a SCAM!! I booked online a 2 person double bed room and showed up to the hotel with my friend only to be told its double the price and we had to cough up $700 more dollars!! Apparently there was some error between the booking site and hotel and they booked my 2 bed room for 1 occupant, but neither hotel or booking.com would take responsibility. I spent an entire day between booking.com and the hotel staff trying to figure out how to remedy as this is a hefty pricetag that is too far above my budget to just "let go". Trying to track down a manager on the property was just as much of a headache. I was given the runaround by staff, claiming they had no way to contact mgmt directly. It was a 3 hour ordeal to get the manager in person and then get him to come to some solutions (which were essentially "f off" as they did nothing) What?? To make matters worse, we were put in a room in a building a 10 min walk from the beach with a hideous view of a dirt road trail that staff takes to travel between the buildings. Their way to "remedy" this was to move us to preferred club which meant a few more drink options and a 25 min foot massage. We did get a room closer to the beach, which helped the sting a little less, but it certainly isn't worth $700!! And comically enough the manager tried to make the preferred room "upgrade" seem expensive at $240 a night, until I then called him out - we were currently being charged $250/night for the horrible room 9 buildings back which didn't include the preferred club "extras". Total scam. The service here is abhorrent. Each day on the beach has been a waiting game for drink orders...the first day I didn't even see any waiters and had to trek back to the pool bar, the 2nd day I managed to find a waiter but then waited 2 HOURS for my drink. I will never stay here again. BUYER BEWARE. read more