Beautiful resort and friendly/helpful staff. We had Freddy and Jose secure us a seat at the preferred club pool. After asking the staff if our seats would be secured while we went to lunch and the answer was a big yes that our preferred seats were saved. We come back from lunch to find our seats taken. We asked the staff and basically were told sorry we have to go somewhere else. Sucks to have something like this dampen such a great vacation spot. It's only day one. Who knows what kinda stuff might happen. I'd highly recommend you resolve this issue as I don't see myself coming back here. Cheers UPDATE: I happened to run in to our original friend Freddy and he completely helped turn it all around. We spent basically our entire vacation at the Jungle pool! Freddy is an absolutely amazing asset! Eduardo, Pedro and Arturo as well as Jaime all helped to make our stay incredible! Yes we had something unfortunate happen but what matters is how it is addressed and this resort stepped up to the plate and hit a home run! Belen was our concierge and she was amazing in helping me make my girlfriend's birthday one to remember!! read more

Secrets Playa Mujeres - Jungle pool - Resorts Near Me - Cancún, ROO

We booked this trip through Costco Travel and chose the all-inclusive package, which specifically included gratuities. We paid approximately $17,000 for this vacation, so it was disappointing that throughout the resort there were several instances where staff seemed to be expecting additional tips, creating an awkward atmosphere. I understand that some employees may not have known our package included gratuities, but it still left us feeling uncomfortable. We have previously stayed at Secrets Akumal and Secrets The Vine, and both experiences were exceptional. We love the Secrets brand and were excited to try this property. The resort itself is beautiful, well-maintained, and very clean. Some staff members were genuinely friendly and helpful. Unfortunately, the level of service was inconsistent throughout our stay, and we encountered multiple situations where staff members were unhelpful, unfriendly, or simply rude. As Preferred Club guests, we checked in through the Preferred Lounge. One of our rooms had a significant mosquito problem. When I asked the Preferred concierge if anything could be done, I was repeatedly told there was nothing they could do. Only after I continued to press the issue was I told the room could be fumigated. The concierge took down the requested date and time, but when we followed up the next day, no one had any record of the request, and we had to start the process all over again. The food experience was also inconsistent. Our first dinner at El Patio was excellent, but when we returned another evening, much of the food was overcooked and dry. One of the cocktails we ordered was noticeably missing sweetness. We knew this because we had been ordering the same drink throughout the resort. When we politely mentioned it to our server, he repeatedly insisted nothing was wrong with it. My husband suggested it might simply need more syrup. Instead of taking the drink back to have it corrected, the server brought a bottle of syrup to the table. His demeanor throughout the interaction was cold and dismissive. Another disappointing experience occurred on our final morning. My parents went to Market Café for breakfast by themselves and sat patiently for quite some time without anyone taking their drink order. My mother eventually approached a server to ask for assistance. That employee spoke with the server assigned to their section, but no one ever came to the table. My mother had to seek help a second time before receiving service. Ironically, near the end of the meal, the assigned server finally appeared and asked how everything was. The entire situation felt bizarre and completely avoidable. These experiences were surprising because they are not what we have come to expect from the Secrets brand or from a five-star resort. We don't know whether the service issues were related to the fact that gratuities were already included in our package or if there were other factors involved. We would have gladly tipped additional staff members for exceptional service if gratuities had not already been included. While the property itself is beautiful, the inconsistent service significantly impacted our overall experience. Unfortunately, based on this stay, we would not return to this resort. read more

Our first international trip was to this resort for a wedding and we were excited since it was only 2 years old. We got the preferred access since we wanted to go all out and it was worth it. It's about an hour out from the Cancun airport but the drivers were so skilled that the drive felt so fast. I never felt unsafe during my stay at all. Preferred gets you a personal check in with luggage concierge and walk to your room. They upgraded our room to a swim out pool and it was nice. Each and every room was designed with precision and accuracy that I felt like royalty. Staff treated us so well and we were so happy with everything. Room included snacks and fridge full of drinks, free of course. Beds and pillows could have been more soft but it did the job. Tub was nice with the jacuzzi. Everything was so nice. Preferred also gets you access to other pools and hang out areas that serve appetizers throughout the morning and afternoon. They have nicer liquor but since we don't drink much, we didn't take advantage of this. Marketplace was perfect for breakfast and lunch since it served a variety of ethnic dishes. The other restaurants were good too but I preferred the buffet. The cafe there is also open 24/7 which is cool and the ice-cream is homemade and to die for. It was so good and I had at least a scoop a day. So good. I would definitely come back and stay here again, especially at this resort. Thank you for great service and stay! read more

We were staying at Dreams, but since we didn't have kids we kept walking over to Secrets. If you don't have children, I would recommend staying at Secrets over Dreams. I love that there is a ton of seats and daybeds. I never felt like we couldn't find one to lounge on. There is also a good amount of shade for people looking not to burn. We ate at the buffet and Oceana and I found both to be pretty good. Overall the octopus and ceviche were always really good (I know, I was bold to eat ceviche in mexico) and I never liked the sushi. Oceana had a beautiful view of the ocean so I highly recommend it for lunch. The buffet was actually pretty good. Since it is only adults here they don't have to cater to kids (like with french fries and chicken nuggets). I didn't like a single dessert I tried. All the juices were pretty good though, I liked the guava water in the buffet. They had live music by the pool, which was really nice. The singing was horrific, but the song choices were amazing. The aquatic fitness class was super weird and I'm not sure if the teacher was actually a fitness teacher or someone who was just thrown in last minute. But everyone at the resort is really friendly so we all just rolled with it. They have a good number of people walking around taking drink orders. They just renovated and you can tell. My sister liked the gym (said it was much better than Dreams). It's a little out of the way, but since you're going to the gym anyways, what's a bit more of a hike? read more

Attended a wedding here in February of 2026. The all inclusive was not worth the price due to the inconsistency in service. The resort grounds were beautiful and pretty easy to get around. We had the buffet dinner on the first night and were served completely raw fish. However, we also had an amazing lunch at the seafood restaurant and an amazing dinner at the Italian restaurant. The ceremony site for the wedding was not private at all, there were random people watching the ceremony. The reception was right on the pool deck, also not private. The dinner was cold and they were not accommodating to dietary restrictions. The nightclub was very fun. The drinks were so weak; but if you asked for a double they would serve it. Overall, the price did not match the service services we received. read more

See all

Maybe this is because this is my first time staying a resort, or maybe because Secrets is JUST that good - but my family and I adoreddddd this resort. Swim up bars, pool after pool, entertainment after entertainment, drink after drink, meal after meal, smile after smile, greeting after greeting - there was literally nothing missing from this resort. My family and I stayed at Secrets for 3-days for a wedding, and had the honor of having Belen and Anna for our stay and omg, Belen stole the show for us. She was so attentive during the week, giving our room the best refresh throughout the day, icing our champagne, cleaning without additional requests. She even met us throughout the resort to greet us, check on us, etc. Our group of about 40+ had great experiences with the staff overall; Martin the bartender, Oskar at Oceana, those 2 alone were great the entire trip. I wish I could take them alllllll home with me, to spoil me with delicious food and drinks for days on end! Even down to the staff that Secrets partnered with to drive residents to and from the resort were so friendly. Personable as well, sharing their history, heritage and overall Mexican joy with a us. It was indeed a pleasure. read more

After a year from the last time we were at the property, the experience has been night and day. With just having been opened, the bumps and bruises at that time could be felt, but this time around the experience went well beyond expectations! We had always thought the property was beautiful, and the amenities top rated, however, the service this time was what put this all-inclusive resort on the map as a 5-star worthy club contender. There are several honorable mentions that we OK would like to take a moment to thank. Jordi, our previous server at Oceana, was now moved to El patio and was our server for our last evening's meal. The smile was everything, He was so excited to see us again and recognized us right away, after a year.. Truly memorable, with Marco and Jordi teaming up to bring out the red carpet and then some with the delicious food. Sixto, at seaside grill was another individual that we had connected with the year before, and you could tell he was so happy that we asked for him again, conversation with him seemed as if we were catching up with a longtime friend. The gratitude was so humbling. Enjoying breakfast every morning at Market Cafe, being greeted by Ximena, so cheerful and knowing that every morning we wanted to sit in Angelica's section, again, someone we had the pleasure of meeting last year, such a pleasant person, making mornings for breakfast something we sincerely looked forward to. Something that stood out among all else was Carlos, the executive chef. He had noticed that we were looking through the buffet and we had made mention our love for sopes. In short, it was just a brief conversation we had already sat down and started having our meal, and he brought over freshly made, prepared sopes that were beautifully plated. He then took it upon himself to make us a personalized breakfast of enchiladas and a Al Pastor huarache. We were treated like a king and queen, the attention to detail was incredible, Alberto and Misael, the morning floor GM and food and beverage manager make such a great partnership , and you can feel the professionalism and pride they bestow upon their team. Freddie, our maintenance individual was quick to help us address our fan in our room, showing that the effort and time they put into their work meant something. Lastly, Carlos, our pool attendant, and a lover of Major League Baseball just blew my mind when he personally reached out to thank us for our visit. Words cannot express the world class service that was provided during our stay, and how grateful we are to have met some truly wonderful human beings that genuinely enjoyed our company. We look forward to returning soon! read more

See all

Edher the pool wait staff was absolutely amazing as always! He always goes above and beyond and is professional and friendly. Another favorite by far is Annabelly at the pool! Oh my she's amazing and just like Edher, she went above and beyond to make sure we were taken care of. So kind and friendly. Both of these wonderful people made our stay so nice. Santiago at the pool is just as amazing. Kind, friendly and made sure our stay was outstanding. Jesus Avila in the entertainment staff was also amazing! Friendly, kind, and professional. Always wanted to make sure everyone was included. Now for the resort. We have stayed twice before, and this is our third time coming back after the renovations. The rooms were amazing, and beautiful. There are still a lot of hiccups with the rooms being; no hot water, poor electricity, sometimes no water at all. The resort seems to be filled more and more with big corporate groups and large weddings. One of the downfalls is that you can stay at dreams as an adult and go to secrets, which end of itself is amazing to have two resorts, however; the chairs at the pool get overrun, and there are not enough seats for everybody. We've had good meals and bad meals and I think that's par for the course of any all-inclusive. It used to be a nice relaxing couples resort and now it's more of a breathless vibe resort rather than the Secrets brand we've known to love over the years. All of the staff are amazing and unfortunately, I did have a jar of face cream stolen in the last night that we were there. there are a lot of men in shorts, jeans, tennis shoes, hoodies for dinners. That was a little disappointing to see as we know that this hotel chain generally is more of a romantic vibe. And unfortunately, this time around it was not. We have had two good experiences before and that was well. The preferred club is not needed at this resort. We've been preferred club twice before but this time around we did not. We never felt like we missed out on anything. We love the staff! They are amazing! However, the resort is not what we've always known to love in the past. read more

See all

I just left Secrets Mujeres Playa Golf today. The resort is beautiful. They have very well maintained grounds, very large pool that has bridges connecting side to side. The pool was relaxing and overlooks the ocean. The beach is beautiful with white sands and accessible chairs. The bar at the beach is not connected to the resort, so bring cash or card because you will need it for drinks. The rooms were very nice looking. The problem was they were so humid that our linens and bed covers and pillows were all damp. The room smelled musty. We were moved to another room, smell was similar but the room was less damp. They need an a/c with a dehumidifier. The food at the resort was almost inedible. The pizza worse than school pizza (premade cardboard like crust) the pastas just as bad (went to Portofino) the mozzarella didn't taste like Mozz, the "Alfredo" was something that could have come from a Campbells soup can but more watered down, also tried the veggie lasagna and it was partially cooked veggies, still crunchy and the red sauce was utterly tasteless. More food, Fries were fries but colder and soggier, Mexican food couldn't hold a candle to the food outside the gates. We also tried Fusion Nikkei at Dreams next door. My wife and I do not eat meat. They had a tofu appetizer, no crunch on the fried tofu and tasteless. We had vegetarian sushi rolls (teriyaki mushrooms, sweet potato , cuke, and avocado) there were no mushrooms to be found, and the sweet potatoes were very much raw. All underwhelming. I have had better sushi from a grocery store. My wife went to get food one night from El Patio for both of us , my sunburn was pretty bad, shivering in bed, she was told that she could eat there but no food would be able to be box up to go, even if left over. So that left us with room service, please beware before ordering. The pastas are worse than the bad ones at the restaurant. Stale bread and rolls were common. We ordered nachos the cheese was soupy and orange in color, but didn't taste like cheese. We had wine from room service on different days. It always tasted watered down. The champagne was the best option. The room does have beer and soda in the mini fridge. All in all the only small bites we ate that weren't horrible were at the buffet where they had a taco station where they were made to order. They were fine, but possibly because everything else was so bad. The Spa. We arrived an hour early for our massages. The area where you get changed and prepped before you are let outside was very nice. Had different waters to drink including Hibiscus water and Chlorophyll water. Both were good and refreshing. There is a stream room and sauna. We skipped right to the pool. This was ok. Not relaxing and very strong pressure for the different centers of water therapy. We then were moved to our massage room. The service was good. We chose a soft massage, we were sunburned. I get massaged monthly, it didn't live up to that. It was just ok. We also told them we were sunburned and they in turn charged us an extra $30/person for an aloe ice combo instead of oil. However oil was still used, got into our sunburns and caused a rash on top of the sunburn. The charges were not explained. The staff needs to prep you better before entering the back area that there are up charges and they may not be explained at all. Check out was the worst experience I have ever had at a hotel. They hold you hostage from your airport transport until you wait in line and get yelled at by those near the golf carts to take you to the front area. I had to walk back to the desk. Get a slip of paper that would then let us out of the resort. Very strange and not comfortable. Hyatt, DO BETTER!!! read more

First, I want to start off and say make sure you bring linen pants for the men because jeans are not going to be comfortable in the weather that they have here. They are extremely strict on the dress code for the restaurants and they charge $200 for men's pants in the gift shops. We had a good time. The food was better in the high-end restaurants than the normal restaurants and the drinks were good if you could find a bartender that knew how to make drinks. Light that it was an adult only all inclusive, so there weren't a lot of kids running around. The resort had many activities throughout the day you could park in. The beach was a little dirty with seaweed, but they tried to clean it up each morning. read more

Secrets Playa Mujeres - Resorts Near Me - Cancún, ROO

See all

Loved our stay! The rooms were perfect, the food was soo good and the service was amazing- shoutout to Delmi at the pool! We stayed in a non-preferred room and didn't miss it at all! read more

ZERO Stars!!!! I was staying at Dreams... next door is "Secrets Blanca" so I went for their "Tour" since it's a new place. We were blitzed by Timeshare Vipers! They came at us like a barrel of snakes just wanted blood.... #1 Guy....Alex. Told him straight up... I'm from Jersey I aint signing nothing today. I'm NOT interested-Stop while you're ahead. After Alex exhausted himself... He called in Caroline who takes REALLY FAST and smiles like the devil herself. Told her..... NO!!! Call in #3 Closer... My Italian was starting to appear.. I told #3.... Dont even sit here.... Get me my car NOW!!!! #3 Ran for his life right into a palm tree. Call in #4 Closer.... Approached..... With Caution. He said "I got a special gift for you". I said...." Keep it.... Get me MY CAR NOW!!!!! Here comes Final #5. He said "Your not very nice". I said "You haven't seen nothing yet".... GET THAT CAR NOW!!!! I was just visiting.... They do this to their GUESTS!!!! All I wanted was a tour of their facility!! Instead they tried to incarcerate us in a room till we SIGNED for Timeshare!!! Read the Reviews And Stayyyyyyyy Awayyyyyyyyyyy read more

The Secrets Playa Mujeres resort by Hyatt Inclusive Collection was amazing! The service from arrival in the lobby, throughout the entire stay and checkout was first class all the way. The resort itself is in a great location and secluded so it's perfect for relaxation. The staff is very attentive and helpful and always there to take care of you. The resort is large and has several restaurants plus a buffet, and 24 hour room service. The food was delicious and offers a wide variety of options including vegetarian and some vegan. During the week, the resort offers dinner alfresco with themed entertainment such a fire show and a mariachi show featuring folk music, singing, and dancing. The resort has a number of large pools. The main pool in the center had a swim up bar. Throughout the pool area, there are numerous lounges, daybeds, and Balinese beds for guests to lounge. During the day, there is a variety of entertainment in the pool area, such as water aerobics, dance parties, games for guests to enjoy, and stage performances by the activities crew. The activities crew does an amazing job getting people excited!! The resort also offers a nightclub called Desires. The night club offers a wide range of music from hip-hop to R&B, Spanish rock and pop, and electronica/dance music. The club is open from 11 PM to 1 AM. The staff at the club was amazing, in particular, Marcela, who made sure that we always had a fresh beverage in hand. During our stay, we had dinner on the beach. The experience was unique and the dinner consisted of filet mignon and Australian lobster. The set up was amazing, and the staff very accommodating. Kudos to chef Laura for a delicious and fancy dinner with several rounds of tequila shots. The best way to get around the resort is to hop on and off the golf carts. Resort employees, chauffeur guests to various points from which they can walk to access restaurants, the beach, and the sister resort next-door, Dreams. Between the two resorts, there is so much to do. I highly recommend this resort. Enjoy! read more

See all

Amazing resort, great food and the service was top notch! Shout out to Delmi for being our family friend and server all week! She is the best!! read more

So many good things to say but the couple of negatives made a big enough impact to lower my rating. Most important: the service was fantastic. I really can't say enough good things about the staff and how hard they work to provide excellent service all day long. From the pool servers to the entertainment staff to the waiters and waitresses in the restaurants. All great. The pools and pool decks/common areas are all clean and well maintained. Our room was clean as well. This goes a long way with me. The food... for me it was just ok. The best thing I had was the filet mignon at Seaside Grill. The burgers at the outside grill area were also very good. My husband loved the breakfast buffet and there were lots of options from fruit and yogurt to omelets to pancakes etc. Someone who loves lots of new and interesting ingredients/foods would probably appreciate the food more than I did, honestly. I felt a little underwhelmed at times. We did have to change rooms mid-stay due a smell would couldn't identify but was definitely unpleasant in our room or bathroom. We asked them to rectify it and they came to clean but the smell returned and we needed to move. This was handled relatively quickly without much hassle which we appreciated. Overall, I enjoyed the beautiful resort and left feeling relaxed and like the vacation was definitely worth it. I don't know that I would return to this resort again, but that doesn't mean we didn't have fun! (P.S. all the sales pitch stuff is SUPER annoying. You have to firmly decline and they'll stop but they will try). read more

Secrets Playa Mujeres - They called this the infinity pool? The resort is being remodeled next year so hopefully they'll upgrade this! - Resorts Near Me - Cancún, ROO

Absolutely loved this resort. It was my first time traveling out of the country. The staff were all friendly, welcoming and knew my name as i travel throughout the resort. My husband and I had planned a symbolic wedding Ceremony on the beach, and the wedding planner was top notch. She stayed in contact with me throughout the entire planning process. The rooms were spacious, decorated minimal but modern, and cleaned daily. We had a swim out suite, and it was absolutely gorgeous. There are plenty of restaurants, and bars. The staff at the main building were very helpful with planning excursions. Always book the club level. You will have access to a bar, and food. The only downside is, this resort is made for couples, and really laid back. It's not a party scene. If you want to get away and reconnect with your spouse, then this is the place for you. Can't wait to visit again! read more

See all

Let me tell you about this resort! It was everything I expected yes. The food was eoooo good the staff was EXCEPTIONAL!! We also were able to access Dreams resort and that property is beautiful. If you ever get a chance please visit either property they both share uniqueness. read more

See all

My fiancé and I arrived at Secrets Playa Blanca Costa Mujeres and were immediately impressed -- the property is beautiful and check-in was pleasant. Shortly afterward, we were invited to attend a presentation about their travel program. We initially declined, but staff emphasized it was not a timeshare, there would be no sales pressure, and it would simply showcase their properties. Based on those assurances, we agreed. We attended the presentation the next morning. The agents were polite and professional. While it was not entirely pressure-free as described, that alone was not the issue. We purchased a travel plan and were clearly told the contract included a four-day cancellation guarantee. After spending more time at the resort, we realized it was not the right fit for us. The food and amenities didn't align with our preferences, the minibar selection was minimal, and the resort layout offered limited quiet or private areas since most activities were centralized and communal. This is not to say the resort is bad -- it simply wasn't for us. We sent a cancellation email the day we departed, well within the cancellation window. We received no reply. The following day, I called the representative assigned to our membership, who claimed no email had been received. My fiancé and I had copied each other and both received the message, and we verified the address was correct. She asked that the cancellation be resent and explained that only a manager could finalize cancellations, with a return call expected within 24-48 hours. At that point, I became concerned we were being given the runaround. To summarize what followed: * Two follow-up cancellation emails were sent * Multiple phone calls were made * During one call, I was hung up on * When I called back, I was placed on hold and no one returned to the line for 30 minutes, after which I ended the call All communication has been documented, including recorded calls. The payment was made by credit card, and a dispute has now been filed. I am sharing this experience because reviews matter, especially for travelers visiting from the United States. Based on our experience, I strongly advise caution when accepting invitations to their travel program presentations. read more

We stayed at that resort for four days! We enjoyed the most part of it! Beach was clean and they remove seaweeds every day from the shore! The room was fantastic and very elegant and we enjoyed the view too! Service was excellent for the most part The food was okay not the best but okay! All restaurants are first come first serve except one called Himitsu ! Last night we tried to reserve online and we couldn't! I went to the restaurant and the front desk guy said it was full but he can squeeze me in if I buy a very fancy wine bottle for $100!! Overall it was a very pleasant experience and Definitely we will back to Cancun but maybe different hotel! read more

Such a fun resort to go to! I will have to preface that this was my first resort in mexico. I am sure others might be better or worse, but as a first time resort experience, it was magical! This place has it all! I didn't use all the features, but I did dine at a lot of the restaurants and experiance the pool and beach side services. Check in was a breeze, we had the driver pull up to the front and they were able to check us in quickly. They offered us drinks and a hot towel to start. They took our info and and took us to our room shortly after. The staff was really helpful, and spoke both spanish and english. The rooms were prestine and clean. The mini bar was filled with drinks and snacks. Room service was prompt and the food looked freshly made. The outdoor area was well kept and manucured. I really like the attention to detail all the staff have. They ensure our needs were met at the pool side, restaurants, and beach area. The drinks kept coming and the friendly service with it. The food was good overall, I was hoping for more mexican flare, it seemed like more american than what I was expecting. As far as price to value goes, I think there are other places where you can get more for your buck "peso". But if you are here for a wedding, have no doubt that youll have a blast. We did! read more

See all

Okay- we got spoiled and our only other Secrets experience was Secrets Akumal- where our daughter was married- there is NO comparison between the two- especially as far as service and communication Let me be clear- many of the staff and workers are amazing!! So helpful, cheerful and the pool entertainment was fantastic. The band who had some equipment issues due to water being splashed on their equipment, was so talented and the crew who engaged us with games and exercises were awesome There is no building concierge- we never heard from the concierge at all- so not really sure where the shows or activities even were, unfortunately. The Ap is a bit confusing as is the one board by the pool. We were also with a corporate event so not lots of free time at night, so this was a bit on us, But having a concierge who we could ask questions and get a print out of the days activities and where they were- was much more helpful We wanted to watch the Big 10 championship game- there is no sports bar and when we were guided to the cavernous, impersonal Desires- there was just some boxing matches on a couple of basic TVs with a few hard chairs near them- we went back to our room, watched on our own TV with our room service to eat We enjoyed the sit down restaurants we ate at- including Oceana, Portofino, and Bordeaux - Coco cafe has great coffee too The views from our room were stunning- but we forgot our damp rid- and wish we had not. Even in December- our clothes stayed damp the 3 days we were there. It was very windy when we were there so while we walked the gorgeous stretch of beach daily- the red flags were out- so not swimmable nor any activities available There is only one large pool with different sections- but it is very nice. Drinks were not the same caliber as at Akumal- but the bartenders are great and still lots of options If you eat at the buffets- we recommend getting your dishes cooked to order on the grill. Anytime we got items from the chafing dishes at buffet- they were cold and stale-chafing dishes often were not even being warmed and food was not replaced as they emptied. Our company had a buffet event and we could not choke down the tasteless, cold food that was left, as we were some of the later diners- there was no table by table order, just a mass of 300 people all trying to get their food from just 2 stations at the same time- so went back to our room and ordered room service which was delicious Word- on room service- just call! We tried the Ap- and it bombed out- so I called to see if our order went through- was told there was no order for our room so placed again- only to have 2 orders delivered. There is a lack of communication here. Our biggest issue, was the resort's mishandling of our room check out dates. When we checked in, we made sure the correct date was for check out- as we were staying longer than our event, and had paid in full prior for the extra night. Yet on the app the date was wrong. We contacted the front - actually took the golf cart over, was told no- that was just a glitch and would be corrected. Well, the extra day comes and we get locked out of our room and told we cannot even get our things until we put hundreds on our credit card. We were treated rudely and as if they caught us trying to run a scam. Nobody wants to have their vacation tainted by false, hurtful accusations. We showed proof that we had paid and explained that we made sure the dates were correct at check in. But nope- either we put the money on our credit card or we could not get our belongings or have access to our room. We were treated like we were trying to rip the resort off by the first team member - who told us we should have checked out at noon- and instead took advantage of the resort- and while a manager came over and was nicer about it- it was still "hand over your credit card or else"- of course the next day they realized their mistake. The following day we did get an apology phone call- and charges removed but that was it. So not exactly 5 star service by any means. This resort is a fraction of what Akumal pricing is- it is about to be renovated- we get it. This resort is a great value for what it is, but is not the 5 star Secrets resort you might expect. I know on some of the social media sites - there are posts stating this resort is the same or better than those that truly are 5 star- it is not. BUT- it the grounds are beautiful, the rooms are very nice, there are many team members who are just the best- but it is not consistent. Do not expect the same degree of service and avoid the buffet chafing dish options- fresh only. read more

Secrets Playa Mujeres - Views are gorgeous - Resorts Near Me - Cancún, ROO

The views are the only thing that's breath taking. Don't even think about eating anywhere unless you adhere to the attire police. Spend thousands to be turned away because you wore dress shoes, dress pants and a dress sweater. Remember what I said, spend thousands to be turned away for adhering to their dress code! read more

Absolutely beautiful resort...we unfortunately stayed here when the high winds were occurring...we are not pool people and having to stay at the pools was for us not nice. We don't understand how people will play their music and talk, talk, talk, talk. What the heck??? read more

I had the most pleasant experience coming to this hotel. But overall, what made me feel most happy was the service I received from a specific server. Her name is Jazmin. I dined at Sea Side Grill. I must say everything she did for me was beyond happiness. I can't even put it in words how satisfied I am with the service I received from her at this restaurant. I just want to write this review and give her a shout out and say thank you to her because it is of her I will be returning to this resort. read more

I can't believe my review got deleted or they created a new account or something! I love this resort. Only thing to watch out for is the 90 minute presentation. You can end up wasting your entire time there trying to unfold their vacation scheme. Just don't go to the presentation even if they offer gou some reward. Be smart haha. For us, we just kind of got into it and ended up wasting their time. We had fun figuring our their business tactics. However if we weren't mapping out their offer, we would have spent time walking the beach, eating more. At least in the backroom when you're negotiating, you can order all the virgin margaritas. read more

My husband and I along with 3 other couples had a fantastic, stress-free friends reunion trip. The resort was perfect in size - not too big that it was overwhelming and not too small. The shuttle service was always prompt and frequent. The food was great with almost every cuisine you may be craving. There was never a long wait for a table even with such a large group. The resort does have a dress code for dining (long pants and closed toe shoes for guys at dinner, swim cover ups/no cut off shirts). It can be annoying at times especially when guys may prefer to wear shorts at night but it is also nice that they expect a certain level of dress. The infinity pool overlooking the beach provided the perfect backdrop. The beach itself was immaculate and beautiful. The entertainment crew at the pool did a great job of keeping everyone engaged and the servers were very attentive with food/drink orders. My only complaint about the pool area is the lounge chair availability. You had no choice but to wake up at the crack of dawn to reserve chairs. There were times when people decided to move your things and pretend as though you did not claim it already. For an adults-only resort, it would be great if the staff could assist with finding open chairs and making sure the ones that look reserved are actually taken. The resort was very clean and well maintained. Besides mosquitoes, I do not recall seeing one single insect! The rooms were great... except for the one mishap. Our key cards stopped working and the staff determined that the battery needed to be replaced. For some reason, it took almost 30-45 minutes, several discussions, and 4-5 different people to finally realize that the only way for the door to be unlocked was to override the system and change the battery. We really took advantage of the gym... While it could have been a big larger to accommodate the number of machines/equipment, it served its purpose. Also, there was a ton of live musicians/entertainment. They were all excellent musicians and added such an awesome vibe to the place. Overall, this was a fantastic resort. The service was outstanding and they run like a well oiled machine. I would come back in a heartbeat! read more

The hotel is clean and beautiful. The staff were very friendly and kind-- especially the staff at Gaucho's Grill which is on the Dreams side. The food at Gaucho's is also the best option, IMO. I also tried Oceana for lunch, which is a gorgeous venue. My partner and I also had ice cream at Dolce (also on the Dreams side) like 3 times! The drinks are also solid-- I had palomas and margaritas for days. Minus one star because (1) tried to give us the timeshare presentation as soon as we checked in-- which was really poor timing given that we had just arrived off a five hour flight and almost one hour shuttle ride. Luckily we were able to cut it short. (2) some of the food was really unappetizing/ mediocre. (3) cafe which is supposed to have late night hours had really poor and unappetizing offerings. (4) no horchata at all! Lol. But seriously, we would've loved to have some horchata. (5) there were jacuzzis, but since it was so hot we couldn't use them because they weren't open at night. read more

Secrets Playa Mujeres - Pool - Resorts Near Me - Cancún, ROO

The best parts of this resort are 1. Preferred Club Master Suite Ocean Front Private Pool (the larger size pool; not the dinky ones) 2. Balinese bed at the beach 3. Oceana restaurant 4. Preferred Club Lounge makes the best drinks This resort has A LOT of mosquitoes. I assumed it is because of the heavy landscaping but I didn't have this issue at Le Blanc. Spa services (massage and hydrotherapy circuit) were okay. Specialty restaurants were horrendous (food wise). Service was decent overall. read more

Secrets Playa Mujeres - Private pool - Resorts Near Me - Cancún, ROO

See all

Wedding/Vacation Collectively as a group we spent over $200k. I think I can leave a honest clear review with photos that would be deciding factors of your future trip here. 1. The golf cart guys, and front lobby people are amazing. They would give us information about the city and resort. Remembering names and families. Made us feel warmed and welcomed. 2. Smoking policy is STRICT, kinda beyond what makes sense. Why would you all sell us a $600 cigar rolling table with matches and then tell us we can smoke outside the party, THEN tell every that did move outside to smoke they can't smoke. That's very inconsiderate and why would we spend 600 for a cigar roller when we can smoke them. Literally a joke. 3. This place is UNSAFE. We had 3 guest slip and fall because of wet floors. One guest went to get assessed and they were trying to charge him to even look at it. WARNING most of the floors are wet from condensation in public and private places. I was afraid to have my father walk home on his own due to this. UNSAFE conditions. 4. My guest had their bathroom ceiling fall in, along with multiple mold issues. 5 rooms had to be reassigned due to mold and water damage. So over 10 people had to be moved due to water or mold issues. 5. Communication- My guest of honors gets to the resort. She is 98 years old and needs a handicap room. The reservation includes handicap on actual paperwork. She had to wait until 6pm to get a room. That is ridiculous. 6. Food- it's a no for me but had a few places that we enjoyed. But from the soft over cooked shrimp to the pizza with no sauce. It's not worth the resort fee they charged my guest to be on the resort. 7. Prices change all the time here. They literally will change before your eyes. We were charged various different prices pending on the day. They kept reinstating their policies but never stated these things before. 8. I would not invite a big crowd here. I would be firm on the price I pay because it's not worth it to me. The place is old, shabby, they don't serve food all day. They don't serve drinks all day. Overall not really a vacation, more like a facility stay. The most fun I had came from the people who showed up for us at this wedding. It was a beautiful wedding. But seems like they do so many that they do it day by day. So a few unorganized points that caused frustration. Paloma was Awesome Leo was Awesome Martin was Awesome Alex was Awesome. But understand this hotel will scrape you for every dollar. Literally saw the. Leave my grandfather because they were focusing on a balance that "wasn't unpaid". Would I come back? Absolutely not, and I would suggest you come unless you've never been on a resort before. Otherwise you will be dissatisfied. This is NOT a 5 Star Hotel. UPDATE: Spoke to operations manager Jessica Jimenez. I had to force the front desk lady for me to speak to her. Her frustration gave Jessica the wrong impression and she barely wanted to listen to me. Gave her room numbers told me I don't have to repeat it. At the end she said there was nothing to do about it. Another update is she works between both of the scamming hotels. I've had guest irate in the lobby due to the horrible service. This is just terrible. Secrets and Dreams. This post will suffice for both. read more

See all

Pick a different resort. The dress code alone is annoying and a pain in the rear end. That's all. You can't get in anywhere even if you wear nice shoes. It's ridiculous. read more

We visited in late October for a wedding. The staff was nice but beware art the airport and lobby of the hotel because of the aggressive sales people. The resort is beautiful and you have access to the family friendly resort next door, Dreams. All restaurants are first come first serve but you must be dressed. They have a pretty strict dress code compared to other resorts I've been to. They had complimentary room service 24/7. It was convenient because their app has all the information you need. My main complaint is the food it did not taste as great as I hoped. The food for the wedding was great and the food at the rodizio restaurant at Dreams was good. We had a great time but we were also with great company. All the staff at the hotel was friendly. read more

See all

We are currently staying here in a swim out suite. I am extremely disappointed in our stay. The room maintenance and upkeep is horrible. 2 days in. Pictures- (Note the bug on the wall no one has catches). The filthy wall by the bathtub. This is not what I expect from a Secrets! Garbage in the hallways... Not to mention last night I had to call the desk 3 times to get the roudy group a few doors down to be quiet. Even afterwards they were still carrying on until late hours of the night. They were all over the swim area. Up on our deck. Drinking and smoking (which is not supposed to be allowed). They broke a glass in the pool area. Not sure it's even safe to go in now. When I said something to them about being on our deck, I was called a bitch. This is something you'd expect from a lower star resort. I called to move rooms. We did ask for a room upgrade away from this area, which we would have gladly paid to salvage our vacation. I am soooo disappointed, I cannot tell you enough. This definitely feels like a lower scale vacation and we've stayed in two other resorts in the area where we have been happier. Forgot to mention the outrageous prices in the gift shop. To give you an idea.. $109 for a YETI cup ($30 on Amazon but doesn't have their logo). $8.12 for a Kind granola bar...Yep $8.12 for a Kind bar I just paid $1 for at Safeway! Sent from my iPhone read more

See all

Food is just not good. I'm here for a wedding. Hands down worst food at any wedding I've been at If you can't afford things to be all inclusive at at high level don't offer it. Ethnic foods that are for "white" palates. Will not be coming to this or any other secrets ever read more

Everything amazing here. Especially the customer care. Beach is beautiful, rooms and grounds-immaculate. Delicious food options. Can't wait to go back!! read more

(1/2) How could you not?? tl:dr down below Tired, weary, hungry etc. all the affects of your travel is taking a toll on your body. Stumbling through the airport, through baggage claim, through the exit where you meet your transport to start your long awaited vacation. Secrets Playa Mujeres Pulling up to the resort you're greeted with a glass of champagne from one of the wonderful attendants waiting outside. Whether or not it's your first time in an all-inclusive, the overwhelming feeling of excitement and joy rushes over your body. Giving you the proverbial, "second wind". As you step through the open air lobby you'll meet another attendant that'll direct you to check in table as well as a guide for any excursions you haven't already planned. You'll also have access to their other location, the Family Friendly, Dreams. (You chose this location for a reason and if you need to validate that reason, go to Dreams. Don't worry, I understand) After collecting your keys (mobile key is available but only available on one device) you walk through a little pathway where you wait for the cool carts that'll take you to the "residential" area. Immediately stepping into the main area you'll finally feel you made it. (There's a cool iguana statue in the lobby!) The room we checked into was a Junior suite with a swim out. I was hesitant at first since we were on the first floor and yaknow, hot places = big bugs and critters. However, our room had no such thing. The room was spacious with immaculate water pressure. There's also a TV in the room with a very peculiar channel, keep that in mind when channel surfing. Minibar is sweet too! A couple of beers and sodas, and don't be afraid to ask for water bottles too. The door to the swim out was a little bit heavy to start but once it moves, it really moves. They have a latch lock on them so be sure to always have that on when leaving. The swim out doesn't provide much privacy besides a little hedge along the pools and you share the location with your neighbors. Once you've unpacked, and rested a bit, it's time to head out and explore. (The air conditioner in the room could freeze hell over, but I guarantee you won't change the setting) Stepping out of your room you'll be greeted with a couple of options. Head to the pool? Grab some grub? Beach walk? Events? The options aren't limited. You can start your adventure however you like! We went with food first. read more

See all

I stayed here for two of the nights I was in Cancun last month. The hotel is located a bit far from hotel zone, so if you plan to hang out in that area, I wouldn't suggest staying here. When we arrived, we were welcomed with a glass of champagne before we even checked in. The resort is so huge, you'll need to ring the bell for a golf cart to swing by and pick you up to take you wherever you needed to go. Secrets is all inclusive, so we were able to dine and drink all we wanted. We were also able to enjoy the amenities and restaurants at their sister resort next door, which was a plus. The rooms were nice and clean- we had a nice view of the pool, but wish we were closer to the beach. We had breakfast at the Market Cafe, ate baked goods from Coco Cafe, booked facials at the spa, and checked out the swim-up bar. Service was excellent at every place we went. The staff even went above and beyond for what we asked for. For instance, I wanted a non-alcoholic drink that was pretty and the bartender said that it wasn't possible since everything in the drink I requested contained liquor LOL. Next thing I know, he surprises me with the prettiest slushy! You will never get bored if you book your stay here because there is something fun to do all day. read more

See all

My husband and I enjoyed this resort very much! Secrets has some very amazingly talented musicians (violinist, saxophone, piano, trumpet, electric guitar, harp) . Romance taken to a different level. This is a "baby making , honeymoon, couples resort." Delicious food , service was top notch. I have been to other hotels in Cancun , but this hotel takes the cake on the overall experience . We used the photographer on site .Our photos came out great ! Thank you Anaide for capturing our precious moments. read more

See all

I stayed in a Junior Suite with Ocean View for about a week in August 2021. The property was absolutely beautiful, with a luxury feel every step of the way. The moment we arrived, our bags were taken away and delivered directly to our room. We were handed glasses of sparkling wine as we completed the required COVID screenings. One thing we were concerned about was being hounded about purchasing a time share - we were offered to attend the presentation once during check-in, but we declined once and heard nothing about it again. The room itself was lovely. It was huge, and had a feeling of "zones" throughout the room. There was the bathroom at the front, and as you walk toward the back there was the sleeping zone, a desk zone, the couch/seating zone, a dining area, and finally the balcony. The view overlooking the pool was stunning, with a beach view further out. The coolest feature of the room was the iPad, which allowed us to view daily activities and restaurant hours and to place 24/7 room service orders. Another unique feature of the room was a room service box by the door - it allowed contactless delivery of room service and a place to store plates once finished. With the press of a button on the iPad, they would come and clear the plates from the box. The resort offered poolside and beachside beverage service (no wristband or anything required). They were attentive and made frequent rounds, so they weren't hard to flag down at all. The drinks are less strong than you would expect, but it's great for trying a few different options without over-indulging. We didn't have trouble finding loungers when we wanted them either (may have been related to COVID capacity restrictions, not sure there). We visited the spa during our stay for a massage and a facial. The staff was professional, and it was a very relaxing experience. They typically allow access to the hydrotherapy circuit with your treatment, but unfortunately, it was closed when we visited due to a hurricane. They offered to allow us access the following day, but we were leaving the resort and couldn't fit it in. To get around the huge resort, they had 24/7 golf carts available. The restaurants, gym, spa, lounges, theater, and front desk are a bit of a hike away from the rooms, so the carts were nice to have. There was a short wait during peak meal/show times, but we never waited too long for a ride. They covered them up whenever it rained. Finally, the FOOD. Everything we ate at the resort was amazing from room service, to the buffet, to the specialty dinner restaurants. Portion sizes run a little bit small at most places (except for room service which was huge) to let you try a larger variety of items. You also get exchange privileges with Dreams, and the golf carts will drop you off there. The best restaurant we tried was the French restaurant at Dreams - they had special welcome drinks and a 10/10 service experience. It could easily stand up next to the swanky French restaurants in NYC. The last thing I would note is that while we were visiting, a hurricane came through the peninsula. Severe weather can always be scary, but the resort handled it very professionally. They let guests enjoy the amenities the maximum possible time it was safe to do so, and they reopened activities as soon as possible after. They provided multiple notifications about the precautions via paper and the room iPad prior. They also made sure there was still food available to guests during the severe weather. Preparations were made to keep guests safe, so there was no damage following. You can trust that when you visit, regardless of what the universe throws your way, the resort will prioritize your safety and vacation experience. read more

See all

I wish I could come here every month. We had the most relaxing time and enjoyed all the great food. We did not get sick and no one tried to aggressively hustle us into a timeshare. We absolutely loved the ceviche and the octopus. Breakfast at Oceana is the best. We want to come back here again but we also want to explore other places as well. The service was great and we never had any issues. read more

See all

What a joke of an all inclusive. Cannot believe we wasted money and time at this disgraceful location. I have to point out that all of this.. HAPPENED IN THE FIRST 4 HOURS AFTER CHECKING IN Pros: The staff.. I really do appreciate the workers at this resort. From bell hop to restaurant workers, everyone was so welcoming and tried their best to make our stay enjoyable. I would like to give a shout out to Alejandro at Oceana restaurant but def this one star vs a zero star was Jaime at the Asian restaurant. He went way above his duties and ensured we had everything. Big big thanks to him!!! I will say our room, outside of the major issues we had with it which I will speak about in the CONS, was very pretty but for the price, i wouldn't expect anything less. We had the Preferred Swim out suite with our own decent size pool. Right down by the beach. If not for our issues, I would have said excellent room, away from the rif raff and easy access to oceana restaurant and the ocean. CONS: I dont know where to begin to so I'll continue with the room. For a "5 star" hotel, how do you not have any hot water. Initially, we were very understaing as we were being told it was a minor issue but they were working on it and it would be up and running in a matter of moments. Mind you, since we checked in couple hours prior to that, there wasnt any hot water. We went about and went to dinner with hopes it would be fixed by then. It was not. Kept getting the run around and other guests we spoke to confirmed the issue was ongoing. Spoke to manager who assured me by 9-930pm it would be fixed.. it was still not fixed by time we checked out. Their response to us wanting to freshen up or shower was to walk to the next resort and shower somewhere there!!!!!! There were outlets that did not work. At 2-3 star hotel, no big deal.. comes with territory, at this location.. completely unacceptable. Wife had try 6 different outlets throughout rooms to find one that worked to do her hair. Mini bar was beyond lackluster. Yes you can call and order what you'd like but so was so unimpressed it was almost a joke. Food: the most disgusting attempt at food I've ever tried or seen and I come from a third world country... it was so completely inedible that we thought they were playing a joke on us. We gave 4 places a chance bc they all cant be bad right?? Wrong.. each one was worse than the other. Oceana Restaurant, very nice looking.. and Alejandro was great in helping us. But holy crap was that horrible.. they brought out a sampler of all appetizers and nothing was edible. A waffle crab cake??? yes it was as bad as it sounds. We both had one spoonful of the soup couldn't stomach another bite. The main dish food was rubbery, no flavor and most importantly smelled. Sushi restaurant was just as bad in every way. The sushi rice was slimy and inside, well who knows what was in it. Ordered california roll and dynamite roll (shrimp tempura).. both gross.. The fried ice cream wasn't horrible, but still bad. Jaime, our waiter, was nice enough that he offered to get us food from any of the other restaurants that were close by and bring it to our table but we decided on a hibachi plate. Also, not unbearable but def very bad. Room service was the biggest joke of all.. ordered a cesar salad, pizza, pork loin and chicken taquitos.. one bite of each and it was bringing us on verge of throwing up.. It was so frustrating that we couldn't eat, shower or relax that after only 4 hours of being on site, I called Hyatt and Secrets and had a teleconference about how I can get out of this and have monies returned to me bc we couldnt stay one more minute. We wanted to leave this resort immediately!! They didn't want to let us break our agreement and wanted us to stay whole time. After an hour of being on phone with no resolution, we had to wait till next morning when the VIP host Valeria finally agreed to return half our expense and would let us check out early. Of course we immediately did and put this place in our rear view.. It was a disaster plain and simple.. please do not go here as you'll undoubtedly have some of the same issues. And for anyone who reads this and says the food wasn't as bad as I'm saying, please go have yourself checked out immediately, theres something wrong with you. If you do plan on staying here despite all this, I will be nice and try to give you a piece of advice if you're driving your own vehicle. I used 3 GPS, google maps, waze and apple maps, and each one brought me to a different location, even copying and pasting directions directly from hotel app. None of them were correct. We had to stop and ask random people how to arrive. so with that being said, please look for a front gate that says only "Playa Mujeres" on the brick wall and wait in the line to pass through that gate and then drive to the literal end of that road and you'll see Secrets Playa Mujeres read more