I wish I could come here every month. We had the most relaxing time and enjoyed all the great food. We did not get sick and no one tried to aggressively hustle us into a timeshare. We absolutely loved the ceviche and the octopus. Breakfast at Oceana is the best. We want to come back here again but we also want to explore other places as well. The service was great and we never had any issues. read more

See all

What a joke of an all inclusive. Cannot believe we wasted money and time at this disgraceful location. I have to point out that all of this.. HAPPENED IN THE FIRST 4 HOURS AFTER CHECKING IN Pros: The staff.. I really do appreciate the workers at this resort. From bell hop to restaurant workers, everyone was so welcoming and tried their best to make our stay enjoyable. I would like to give a shout out to Alejandro at Oceana restaurant but def this one star vs a zero star was Jaime at the Asian restaurant. He went way above his duties and ensured we had everything. Big big thanks to him!!! I will say our room, outside of the major issues we had with it which I will speak about in the CONS, was very pretty but for the price, i wouldn't expect anything less. We had the Preferred Swim out suite with our own decent size pool. Right down by the beach. If not for our issues, I would have said excellent room, away from the rif raff and easy access to oceana restaurant and the ocean. CONS: I dont know where to begin to so I'll continue with the room. For a "5 star" hotel, how do you not have any hot water. Initially, we were very understaing as we were being told it was a minor issue but they were working on it and it would be up and running in a matter of moments. Mind you, since we checked in couple hours prior to that, there wasnt any hot water. We went about and went to dinner with hopes it would be fixed by then. It was not. Kept getting the run around and other guests we spoke to confirmed the issue was ongoing. Spoke to manager who assured me by 9-930pm it would be fixed.. it was still not fixed by time we checked out. Their response to us wanting to freshen up or shower was to walk to the next resort and shower somewhere there!!!!!! There were outlets that did not work. At 2-3 star hotel, no big deal.. comes with territory, at this location.. completely unacceptable. Wife had try 6 different outlets throughout rooms to find one that worked to do her hair. Mini bar was beyond lackluster. Yes you can call and order what you'd like but so was so unimpressed it was almost a joke. Food: the most disgusting attempt at food I've ever tried or seen and I come from a third world country... it was so completely inedible that we thought they were playing a joke on us. We gave 4 places a chance bc they all cant be bad right?? Wrong.. each one was worse than the other. Oceana Restaurant, very nice looking.. and Alejandro was great in helping us. But holy crap was that horrible.. they brought out a sampler of all appetizers and nothing was edible. A waffle crab cake??? yes it was as bad as it sounds. We both had one spoonful of the soup couldn't stomach another bite. The main dish food was rubbery, no flavor and most importantly smelled. Sushi restaurant was just as bad in every way. The sushi rice was slimy and inside, well who knows what was in it. Ordered california roll and dynamite roll (shrimp tempura).. both gross.. The fried ice cream wasn't horrible, but still bad. Jaime, our waiter, was nice enough that he offered to get us food from any of the other restaurants that were close by and bring it to our table but we decided on a hibachi plate. Also, not unbearable but def very bad. Room service was the biggest joke of all.. ordered a cesar salad, pizza, pork loin and chicken taquitos.. one bite of each and it was bringing us on verge of throwing up.. It was so frustrating that we couldn't eat, shower or relax that after only 4 hours of being on site, I called Hyatt and Secrets and had a teleconference about how I can get out of this and have monies returned to me bc we couldnt stay one more minute. We wanted to leave this resort immediately!! They didn't want to let us break our agreement and wanted us to stay whole time. After an hour of being on phone with no resolution, we had to wait till next morning when the VIP host Valeria finally agreed to return half our expense and would let us check out early. Of course we immediately did and put this place in our rear view.. It was a disaster plain and simple.. please do not go here as you'll undoubtedly have some of the same issues. And for anyone who reads this and says the food wasn't as bad as I'm saying, please go have yourself checked out immediately, theres something wrong with you. If you do plan on staying here despite all this, I will be nice and try to give you a piece of advice if you're driving your own vehicle. I used 3 GPS, google maps, waze and apple maps, and each one brought me to a different location, even copying and pasting directions directly from hotel app. None of them were correct. We had to stop and ask random people how to arrive. so with that being said, please look for a front gate that says only "Playa Mujeres" on the brick wall and wait in the line to pass through that gate and then drive to the literal end of that road and you'll see Secrets Playa Mujeres read more

Only giving a 3-star review on this place because the location/views on the beach are great and because most of the staff were very friendly. Otherwise, this place was a damn ripoff. Entire resort seems rather dated and in need of serious capital investment to update rooms, finishes, the spa, etc. Pool was kind of gross and just felt like a warm tub; didn't help that I think everyone around me was urinating in it. Gross. The pool deck itself was pretty nice, though. Plenty of lounges and places to hang close to the pool to catch some sun, and the drink attendants were pretty good. The drinks themselves however, were beyond terrible. Be sure to ask for liquor by its name (i.e. 'Don Julio' vs 'Tequila') because if you don't they'll give you bottom of the barrel shit. Even still i'm convinced the alcohol is all watered down. Had a bartender tell me a bottle of Don Julio without plastic around the cap was "brand new, fresh from the box". Yea, sure it is buddy. None of the drinks tasted right. Stick to the bottled/canned beers. As mentioned, most of the staff were friendly. Gio from the entertainment team was my favorite for sure, but that whole group was very fun and outgoing. Some of the bartenders were kind of rude/demanding about tips, which I think should be earned and not expected. That said, it doesn't take much to get on their good side and have them give you heavier pours for the day. Food was mediocre at best. Small portions and just low quality food for the most part. I thought the breakfast was the best/most consistent, as it's hard to mess that up anyhow. The "24/7" room service was kind of a joke, as the app was down half the time and it was otherwise pretty slow. Only received turndowns on half the nights I spent there, and for 3 consecutive days/nights they failed to replenish the bottled waters in the fridge and I had to call for more (sometimes multiple times!). For the amount of money I paid I certainly expected more/better from an "all inclusive" resort. There has got to be better ones out there. If you do go, I found the bars/drinks/facilities overall at Dreams (the family friendly resort attached to Secrets) to be nicer across the board. Spend some time there in the evenings and you might find it a bit more tolerable. read more

Just arrived to Secrets Playa Mujeres and day 1 denied entrance to All restaurants because of my medical diagnosis requiring special footwear. A fellow UVC member and just wore same shoes to secrets Moxche, Maroma, Akumal, Live Aqua, The Grand at Moon Palace etc. mortified and embarrassed to say the least. I have medical documentation on hand, was told if I was in a wheelchair I couldn't wear these shoes. Wasn't afforded the opportunity to speak to a GM either. The evening desk manager wouldn't provide me his contact info. I was completely embarrassed and treated like I was a liar. Was told the same dress code would apply if I was in a wheelchair! I have bilateral plantar fasciitis and foot bursitis with heel spurs, I have custom footwear, get injections in my feet, and the only sandal I wear are recovery ones. read more

Secrets Playa Mujeres - The shoes I was allowed to change into with my dress - Resorts Near Me - Cancún, ROO

See all

Yelp 100 Challenge 2018 - #78 What an amazing all inclusive adults only resort! My husband I had our wedding ceremony here and it was amazing. We couldn't have asked for a better place to share such and amazing memory. Upon arriving at the airport, we were greet with AM Resort staff who escorted us to our resort. At the resort we were escorted to check in at the preferred club lounge. I highly recommend the preferred club because you get access to a special lounge with drinks and food all throughout the day as well as a beautiful room. The resort is so huge that you need a gold cart to get from the entrance to your room. They offer a ton of different restaurants to dine at as well as 24 hour room service.There is a club on the property, a movie theatre, a gym, a spa, and non motorized activities. This resort is amazing and the beach is breathtaking. It is an amazing romantic getaway. There is also family resort next door that you have access to. They have similar restaurants, a waterslide and a lazy river. read more

See all

At 11:30 pm on a Friday night we cannot find an open entertainment venue or bar on this resort. NOTHING is open other than Desires club that clearly only caters to the 20 something clientele. They do not even keep one of their bars open! I guess this is their way of pushing their guests in their rooms early. We are not party animal.by mo mrans. We are late 50 somethings who love to travel. However, we are used to resorts who cater to the fact that their guests are on VACATION!!!! This is our first post Covid trip and it has been totally disappointing. On the positive, for.the most part, the service has been awesome. Marcella, our pool bartender was absolutely amazing! We tip everyone sply because we feel they deserve it, but a simple thank you is appropriate. Some of the staff is rude obnoxious and downright disrespectful. ROOM: Upon check-in it was obvious that our floor had not been mopped. Stains were obvious when walked in the room. That tells me that they don't care Two requests to have someone to mop the floor has been worthless. Disgusting!!! FOOD: I have only experienced the food in the buffet which was food on our second night. The first night everything was overcooked and dried out. read more

Food was not great. Staff expects tips for everything Rooms were nice. Watch out for the team selling time shares. read more

We just got back from a great vacation. Staying at the Secrets Playa Mujeres Golf Resort with ocean view. We also upgraded to The Preferred Club and it was well worth it. Probably the most memorable time was the dinner at the Oceana restaurant celebrating our anniversary. Our waiterJaime was attentive and helpful. My wife is vegetarian and he made recommendations that were on point. The food was outstanding all week. We loved going there for breakfast too. Thank you Chef Juan. Finally we want to thank the manager Fernando who oversaw the restaurant and was always making sure we were taken care of. Thank you Team Oceana read more

See all

If you have stayed at other Secrets resorts then you will know what you are missing here - it just doesn't compare. I did not expect the staff to be unfriendly .. repeatedly :-( ENOUGH of the time share pitches !!!! The place was falling apart - many issues with the room - crumbling concrete falling into the pool. Overcrowded - unless you get up at 6.30am you will not get a spot by the pool. Just so much disappointment - for me the whole Secrets chain is tainted by this poorly maintained and poorly run facility read more

I truly have no complaints about this resort. We had a beautiful swim out room, great food, great service... we loved it so much that we became members of their Unlimited Vacation Club (like a timeshare but it's not). I suppose my only complaint is they stated the presentation would be 90 min and because my husband and I are both in sales it was 4 hours! We did get a 90 min couples massage, free bottle of wine along with multiple 7 day trips and other shorter trips included. Aside from this it was fantastic and we are excited about our next trip coming up soon! read more

See all

We travelled from December 28-January 1. We were a little nervous about travel during COVID but we are sure happy that we did. The resort can only fill to about 60% capacity meaning we never had to scurry for a spot to lounge and catch the sun. We opted for the Preferred club which gave us access to Oceana for breakfast, access to the Preferred club lounge which offered some upgraded liquors, access to the beach cabanas (first come first served) and access to the Bali beds by the pool. We made use of each of these perks and felt is was worth the small difference in room rate. We also enjoyed our jetted tub on the balcony every evening overlooking the ocean. The service and staff were all very pleasant and helpful. We had one poolside server one day she called herself Suzy and she was superb!!!! Not a moment with an empty glass!! They took COVID seriously and had hand sanitizer everywhere, took your temp for the restaurants and required masks when entering buildings. I absolutely loved having more space as well The housekeeping staff was amazing, we had turndown service without even requesting it!! What a delight. The room was always clean and tidy. The food was really good! Our only disappointment was that we didn't get to eat at the Italian spot, completely our fault poor planning. We were there for New Years and wanted Italian for New Years but, had we looked ahead of time we would have know, there was a set menu for New Years and every restaurant was serving the same menu. An adventurous menu that was as well!!! We enjoyed our time so much I immediately began researching which Secrets to visit next!!!!! read more

See all

Thank you to the Secrets Playa Mujeres staff for helping to make this week-long vacation for my boyfriend and me​ memorable and fun! Facilities- This resort is only a few years old. The decor is suitable, think 2000s-style spa aesthetic​ with the dark wood and white walls. Personally, I'd think a luxury resort would have been built and designed with more modern decor, but that might be the south Floridian in me critiquing​. The resort itself is very clean. This is the first resort I have stayed where they offer room service twice a day instead of once. Love it! After tracking sand from the beach and accumulating shot glass after glass, you'll want the midday maid service. Room- Unfortunately, the first day shocked my boyfriend and I both. We paid for an ocean view and got a room with a ​view of palms and trees blocking everything. To make it worse, we are convinced our first room contained mold. There was evidence of this as we first walked into the room- the A/C was on full blast, yet it was muggy and there was condensation on the mirror...also an odor in our small entry hallway. After complaining​ to the front desk, they switched us to a true ocean view room that night. Much better but the first experience reflects on my overall rating. The rooms come with a ​shower room, big enough to fit two people and a hot tub with jets that can fit two as well. I will say I am impressed that hot water is an abundance at this resort. Food- If this section can get five stars alone, it would. From the flavors​ to the presentation to the portion sizes- we were both very happy. ~Bordeaux: The steak is the best thing on the menu- we actually preferred the French restaurant​ at the neighboring Dreams resort much better. If you sit outside, often there will be a small jazz band or a violin player on the Himitsu patio you can see and hear clearly. ~Market Cafe: One of the healthiest buffets I have seen at any resort. If you're vegan or maybe just need a little detox from all the partying, grab some tuna tataki and a kale salad here! ~Oceana & Portofino: Didn't try as we heard from every couple that the food was bland. ~Himitsu: Omg, omg. I wish we had this restaurant​ at home. This is just one of the tastiest ​Asian​ eateries we have been to and easily the best restaurant​ in the resort. ~Hang around Barefoot Grill around lunchtime- one day they will have strictly seafood- grilled octopus, sauteed prawns, grilled salmon, shucked​ oyster, ​ and mussels​. One day they will grill hotdogs and hamburgers. One day they will serve gin and coconut juice in a coconut. Yum. It varies so just keep visiting every day​ as it changes frequently. If you are staying here make it a point to go to the Fiesta (typically on Sunday) and the BBQ (inquire the day at the front desk). These dinners are outside and included in your stay. You'll get to taste many different types of food. The Fiesta bar had a taco station, a chicken station, a tequila station, a dude with a tequila cart, a dude making paella, and so many other things I forgot to mention! This is also a great way to view free entertainment and meet other vacationers​. Drinks- Ketel One is included so I was a happy girl! I would say that the liquors are mid-shelf​. If you are a beer and wine drink, you're covered all the way around. If you just like pretty, fruity alcoholic mixed drinks- girl (or dude) this is the place for you! Bahama Mama and The Superman are super popular and live up to the hype. Also, if you want to make your trip just a little more comfy, get a stack of dollar bills. Yes, the place is all-inclusive, but those dollar-tip-per-drink get you lightspeed service and often the staff will cue you in on little tips and tricks to make your experience even better. Entertainment & Resort Culture- We stayed here for a week and frowned when we had to leave the resort. There are​ many classes and activities to do for every type of vacationer. You can wake up and do yoga- or go rifle shooting. Take a ride around the property on bikes or take Zumba at the pool with your fellow early AM drunks (which I highly recommend​ and you'll see that people-watching​ here is very entertaining). The entertainment staff works very hard to keep the guests engaged in whatever is going on. We took a ceviche class, sushi rolling class, pole dancing class, went to a rock show, saw a Mariachi band, went to a Mayan ceremony, saw a rodeo performer, saw fire performers...and many other things. ​The entertainment staff has great English and are so personable. Chat it up with them and they will tell you after so many other​ things going on in the resort you may be unaware of. As far a resort culture goes, my boyfriend and I met so many other fun couples! An extrovert's happy place. Thank you again Secrets for the memories! We'd love to come back read more

See all

To start we just got back from secrets in Cancun - Isla de mujeres , ( 7 day vacation) Day 1-7 mosquitos bit us like crazy at check in which took about 30 minutes , with no one from staff to offer any spray to lessen the agony. Place was very secluded and away from civilization ( which is a 2 way sword) good for silence but crazy for pricing ( sunscreen lotion we averaging $28 ) cheaper at Walmart in CA. Taxi were super expensive - everyone from staff telling you that the employees don't make too much $$$ and tips are appreciated . So why did I pay $4k for my trip so I can leave tips ? It's a resort highway Robbery and they support ripping us off " the tourist" . Food was horrific for a 5 diamond resort - sushi was the worst - bouncing rice - see video. Went into town spending $80 but it was the best investment we did - 5 of us ate at a restaurant and really well - for 450 pesos which is close to $23 dollars The Italian restaurant pasta did not have marinara sauce .( insane ). Fettuccini was the worst - over cooked and with butter . The Brazilian restaurants was the only one that was decent . But not great. OceanA was great for lunch. Pool activities were the same day to day , if you don't book a trip you will die of boredom. "Chichenitza" was the best . Also the massages were great, but 100% more expensive than the US, $199 per massage per person is ridiculous . My previous vacation to Puerto Vallarta massages were $40 per person and were as good or better. This resort try to isolate the tourist so you can buy and tip from them and no one else . REALLY SAD - MY GIRL FRIEND and I - vouched to never again do what we did. The only plus to this trip was the house Keeping and that's it. Left her $50 tip cause she was great. read more

Secrets Playa Mujeres - Resorts Near Me - Cancún, ROO

My boyfriend and I went for our 2nd anniversary and spent 6 days here. The service was amazing. From the very beginning, Amy at the VIP Desk explained some promos they had and told us about this 90 min informational session that would then end with us receiving some leisure dollars. While we did use these, don't waste your time going through with this. They are just trying to press you to sign up for their Unlimited Group travel program. Overly aggressive. Huge shout outs to: Amy @ the VIP Desk Rene and Victor from Room Service Denis at the Swim Up Bar @ Secrets Ivan & Alan @ the Infinity Pool at Dreams Christian @ Dreams Spa Karina & Yamili @ Secrets Spa Omar @ the Theatre Bar Abraham @ the Desires Bar read more

Just got home from 4 nights at this wonderful resort! We were welcomed immediately as if they were waiting for our arrival all day. Issued damp hand towels to fresh up with. Luggage taken and we were swept away, away from the real world. Secrets truly is an experience like no other. You can experience many perk of Mexico without ever leaving the hotel. They bring the food, entertainment, shopping, and excursions all together. We were whisked away to a comfortable and speedy golf cart and instructed on how to call one anytime we needed a ride. THANKS JORDAN! He was a great member of the transport team. We were taken on a very brief tour, pointing out different locations, restaurants, the gardens, on the way to check in. We were immediately taken aback by the main pool area, absolutely beautiful, with an ocean view. After being escorted to the preferred club we started the check in/ pay process. Now I know I may not look like I speak Spanish but muttering that my room is occupied and speaking vulgar slang to your co-worker to have him go check may not be the best way to behave in a VIP setting... I understood all of it and it definitely put me a bit on edge, especially because I had already spent ten days working my ass off across the yucatan and I was finally able to relax. While we sat there waiting for confirmation... several loud drunk people came in to pick at the snacks and reload on beverages, that's when it dawned on us that this is the single most expensive way to "do mexico" and that this is going to be a resort full of drunk Americans. But we had done several trips to Mexico "on a budget" and this time we wanted to go big. So as a preferred member I truly felt like I got the experience and service that I paid for, the food was hit or miss and the drinks were always flowing. One thing that we took a hit on was that my husband does not drink alcohol at all, so that was something we knew we were eating the cost on. I didn't expect too much on the food but the seafood restaurant at Secrets with the ocean view did not disappoint. We were a little annoyed with the fact that you could not schedule reservations for restaurants, there were two nights that we had to wait over 40 minutes to eat at a popular restaurant. Pro-ITS ADULTS ONLY! Con- Adults can still bring their 16-18 something punk ass kids Pro- You can order room service anytime, for every meal. The salmon was great read more

Recently enjoyed a wonderful vacation with my girlfriend at the Secrets Playa Mujeres. We loved the hotel and the service. You have the option for more or less all top shelf main brand alcohols (Don Julio, Gray Goose, Black Label, Etc). Some of the restaurants were better than the others. Portofino was for sure my top favorite restaurant and Himitsu was for sure least favorite (both food and service at Himitsu was terrible). Market Cafe is a good quality buffet available, only downside is they close by 4 PM. One thing to avoid while here is the sales pitch they will throw your way to get you to sign up for their millionaire's club membership. It was a total waste of our day spent with pushy arrogant salesmen. I really wish I had avoided that. read more

Secrets Playa Mujeres - Lobby/entrance - Resorts Near Me - Cancún, ROO

We just got back yesterday from our vacation SPM. We had a wonderful trip! We booked here because it is adults only, we have 2 small kiddos at home. My favorite part was the bali beds on the beach and the beautiful sunrises. I'm an early riser, so I was able to get us one no problem. The full shade was much appreciated, incredibly relaxing. The food was also really great! We loved the octopus at Oceana, the French food was amazing and the Brazilian steakhouse at Dreams was incredible. The only place you need a reservation is at the Hibachi grill (you can reserve at 12 pm on the AMR app each day), they had great sushi. We had great service the entire time! They do really appreciate a small tip, so come prepared with lots of small bills. I also really enjoyed the small coffee shop with pastries. The pool is huge and the wait staff is on top of your orders. Very nice! Our room stayed nice and clean, waters, beer, soda's were provided in our mini fridge. WARNING/CONS: Do NOT do the shopping tour. Javier got us to go on the free shopping tour through the resort, stressing that it is very safe and better than taking a taxi yourself. We were told we were going to a large mall and would be able to find gifts for our kids. Not true! We did get to take some great pictures at the CANCUN sign by the beach, then they take you to a tequila tasting/jewelry store (total tourist trap, very expensive tequila, the one we wanted to purchase was $180 USD and they wouldn't come down on price), then they take you to a Mexican restaurant for tacos attached to a store (they were good but $15/plate, only tourists there too, and the shop was expensive too; $60 for a straw hat), that is the last stop on the tour. We did not get to visit any local shops. We ended up buying gifts for our kids at the airport. If you would prefer a tour guide instead of getting a taxi yourself I would highly recommend Rey with USA Transfers. They provided our transport to and from the airport. He lived in the US for 20+ years and was wonderful. The men must wear pants to many of the restaurants for dinner. Also TEEK type shoes are not allowed. I do feel this is very unfair as women are able to wear shorts, sleeveless, jumpers, flip flops, etc... (dresses are not required) also you are allowed to wear a ball cap. The employees are uncomfortable enforcing this, but must do so to keep their jobs. Also, men can not wear sleeveless shirts in the buffet. read more

Secrets Playa Mujeres - sunrise - Resorts Near Me - Cancún, ROO

See all

My husband and I just spent 5 days here for our honeymoon! It was fantastic. We got special treats sent to our room and all the staff was very accommodating. Spent most the trip at the pool bar and the beach bar. Oscar, Emilio, Alonso... all gave us amazing service I felt like we were friends by the end of the trip! & if you have never had a carajillo-- get one! Every morning we would have this amazing drink with breakfast! Fantastic golf as well! read more

See all

This is a sister hotel to Dreams Playa Mujeres. Secrets is an adults only resort. This resort is beautiful. The resort is about 35 minutes from Cancun International Airport (CUN), 15 minutes from Cancun city and located right by a marina. The food is great, the pool views are breathtaking. read more

See all

A Review of Our Tour of the Premises & Sales Pitch to Become a Member During our recent trip, my partner and I were approached by a salesman at the airport, enticing us to check out a nearby resort. Intrigued by the promises of freebies and an exciting tour, we decided to give it a shot. However, our overall experience fell short of our expectations, and I feel it's important to share an honest review of our time at the resort. Upon arrival, we were warmly greeted by a friendly salesperson, who would be guiding us throughout the day. This initial interaction left us with a positive impression, as they seemed knowledgeable and eager to assist us. The breakfast buffet at the resort was extensive, offering a wide variety of options. Unfortunately, the quality of the food was lacking. While there were plenty of choices, none of them were particularly remarkable or memorable. It was disappointing to find that the culinary experience did not meet our expectations. The highlight of the tour was supposed to be the promised incentives, including a free bottle of tequila, a boat tour and an underwater museum. While these offerings initially sounded appealing, we soon realized were going to sit through a lengthy presentation about their membership program. (We weren't naive to think there wasn't going to be a trade-off, however in hindsight we couldn't have imagined how big it was going to be). Towards the end of the tour, we found ourselves spending over an hour and a half being pitched the benefits of their membership program. The salespeople assured us that it wasn't a timeshare, citing the multitude of resorts and hotels available within the program. Upon closer examination, it became clear that the financial obligation resembled a traditional timeshare. We were repeatedly urged to commit to a *30 to 40-year membership program*, requiring a significant financial investment of tens of thousands of dollars! The salespeople made grand promises of exclusive benefits and savings, but the overall value proposition did not seem to align with our travel preferences and financial goals. Ultimately, we concluded that the membership program was not worth the steep commitment. While there were some positive aspects of our experience, such as the friendly salesperson and the initial allure of the incentives, the mediocre food, and the lengthy sales pitch left us feeling disillusioned. If you are considering a visit to this resort for a similar presentation, I would advise approaching it with caution. Be prepared for an extensive sales presentation and carefully evaluate whether the membership program aligns with your travel needs and budget. read more

The best part of Secrets, is the easy access to Dreams. You get to take advantage of their restaurants without a thirty minute transfer. Less than 5 minutes walk. The rooms are very comfortable. I would highly recommend a room with private pool. read more

Secrets Playa Mujeres - The beach - Resorts Near Me - Cancún, ROO

See all

This place was absolutely a mistake. I knew it the second we checked-in. We check-in around 2PM. Honestly the longest this should take is 15 minutes. Normally people are tired from flights, and really hotel staff should be mindful of this. But that's fine, I'm here to remind them of the obvious. - as we check in the man attending us begins to do other non-related matters counting cash money from a drawer and answering phones. So this took 30 minutes. we get driven to where the room and pool areas are. We now have to wait for our bellboy to bring our bags. Another 30 minutes go by and i asked staff-- "hi, we just asked want to rest and eat by the pool where are our bags." They take us to our room, without our bags, and we wait a whole other hour. It is now 4 and we have wasted a day that we have paid for. We get our bags finally. The room - there's this heavy gross scent of just dirty or mold?!? It's really an odd smell which was hard to miss. The bedding was gross because it reeked of mildew. We hated the room. We call the front desk and ask if we can be upgraded and that wouldn't mind paying more. They tell us all the rooms are booked and can't help us. We decided to give this place one more night but booked with a neighbor hotel we were familiar with. Service - honestly i had to complain on Twitter to the main resort account to get some help. I then meet Valeria (she's who deserves 4 stars), she came to me after receiving news about my experience. She wanted to immediately upgraded me to their suites with ocean view... remember they weren't trying to accommodate us when we were willing to PAY for the upgraded room. Now it's there for no extra cost? No thanks. An upgraded room won't help the experience at the pool side where it's impossible to even get a buzz since the staff are hiding or our dancing waiting on the one order every 30 minutes they complete. An upgraded room won't help the in room service where it took 1 hour and 45 minutes to get a toothbrush. Or how they never brought our in room dinner. The food is mediocre. Rooms are gross. And service can't make up for any of this. read more

Beautiful resort breakfast was good, unfortunately they will make you sit down on your vacation time and talk to them about a time share/membership that is $100k and they will toss multiple Sales people at you. No is not taken as an answer. Take my advice. Tell them you have plans and you'll be late if you don't leave their meeting. read more

Wow. We had such a wonderful stay at Secrets. Outstanding customer service, luxurious rooms and delicious food. Everything you want for a romantic getaway. We had received a message in advanced asking what time would we arrive and we were greeted with champagne at the lobby. They right away take your bags and walk you over to check in. They go out of their way to provide you with exceptional customer service. I love that it's adults only, no kids! This resort caters a lot towards romance and couples. My husband and I stayed here Aug 15-21 for our anniversary. We loved it so much we became members! We will definitely be coming back and bringing family and friends to enjoy this wonderful resort. I'd say the only negative is just where the resort is geographically to where most of the excursions tend to be. But other than that we had a wonderful time. Highly recommend, we will be back! read more

Great adult only resort. Beautiful grounds, nice rooms, great food, excellent service. Amazingly clean and the resort takes extra precautions to be COVID safe. Entire staff wears masks, lots of hand sanitizer, and a COVID test 2 days before departure. Oceana has an amazing breakfast But all the restaurants are good. The hibachi grill was excellent. The beaches are beautiful and the pools are slightly heated to the perfect temperature. Drinks are fabulous. We're are thoroughly enjoying our visit. read more

See all

We decided to come to Isla Mujeres for our honeymoon. We saw the pictures of Secrets online and decided this was where we wanted to go. It was a great choice. After we arrived, we were greeted with drinks and a cold towel to help cool off while we waited to check into our room. They did take a long time to deliver our bags to our room, but after that, the resort made sure we were taken care of throughout our trip. Room service is offered 24 hours a day, with different options throughout, depending on the time of the day. We definitely took advantage of this service. There are several dining options throughout the resort, and if you are staying long enough to eat at every place at least once, you can go next door, via shuttle, to their sister resort and try the dining options there as well for no charge. There are nightly entertainment options as well, ranging from magicians to dancers. We also took advantage of their spa services. They have a huge spa, which includes wet and hot saunas, and several relaxation pools. The staff here were top notch. Only thing I might warn about is if you go through their sales pitches for signing up. They can be a little pushy - sometimes to the point of offending their potential customers. We got through it all without buying, but you could tell they were a little upset. All in all, a great trip. read more

Staff won't look at you, assist you or provide you with anything unless you clearly have money in your hand..

Had a disaster of a two year anniversary with my wife here. All the customer service is fake and watch out for the presentations they try to sell you $200 in extra spa money which isn't much of a deal at all in the end, because you can turn it to $100 into leisure cash, but the presentation lasted almost 4 hours, when I was only supposed to be 90 minutes. Make sure the weather is good when you come as well. You really need to know how everything works, otherwise you'll be misinformed and waste a lot of money in the end. Get to the point! My wife is so frustrated. One person offered us half price on our room and then wasted our time in the lobby figuring out the room was double the price, and they can't do anything for the inconvenience the staff has caused us. Unbelievable, hope we have a better stay at The Vine secrets resorts. read more

Secrets Playa Mujeres - Resorts Near Me - Cancún, ROO

Disappointing to say the least the advertisements and photos are deceiving: - we reserved the best ocean front suite available with private pool (huge room with private room service was really nice) Beware the pool is not very private. Be advised the promise of top shelf alcohol is not true. Understand that your refrigerator only offers 4 beers and no alcohol. The food is marginal and the entertainment is sketchy. The up selling and timeshare type encounters are a pain ! Property is massive, so expect spend time shuttling constantly Recommend you do more homework than we did and don't waste your money on all of the premium options read more

I have to post a few times. I love this place. They have treated me so well. Angel: entertainment...so wonderful, talented and charming. Gabriela VIP service. Will go lengths to take care of you! There are so many names I need to write down to acknowledge. But I promise you. Not only are they safe. Sterile and kind! But the beach is gorgeous and clean. read more

Foods not good, and the place is run down and the restaurants are a joke if you have a big party and want to set together you have to buy a bottle of wine. Our hall flooded two times, the ceiling was falling in the hallway the steps were broken off . My husband just had knee surgery 5 weeks ago and I asked if he needed a wheelchair at any point could we get one and they said it's an extra charge. Don't ask for a straw it's like you're asking for their first born. Swim out rooms are very small and smell like a turtle tank not worth it. Room service takes forever. read more

Secrets was absolutely fabulous! The staff was incredible, food was amazingly delicious and the pools and rooms were so comfortable and very beautiful. My husband and I came and stayed for a week and initially were blown away by the beauty of the resort and room, but then through out the week it just got even better! I honestly don't know what secrets could do better... the staff was absolutely incredible. The pools were so beautiful and clean. There is so much variety of seating options in the shade or sun. There is always a staff member present if you ever need anything. The entertainment staff did such a great job too! Our favorite part was pool volleyball. Dylan was one of the entertainment staff and is a beast at volleyball. He is so funny and a great teammate, so make sure you're on his team haha! The restaurants have wonderful ambiance and the food exceeded our expectations! There was not a single restaurant we did not have a wonderful meal at. Every morning I would get a latte from the cafe and the barista Eunice would make the best coffee and was so sweet! Such a great way to start the day. Our favorite restaurant was Bordeaux, which is were we choose to spend our last night. Hayden, Artemio and Regellio gave fabulous service and such great conversation! The transportation around the resort is via golf cart which is wonderful on hot days. Moises and Mario were fun drivers and gave us the run down on where to go when leaving the resort and visiting other areas around Cancún. Which was so helpful! I normally don't write this long of reviews, but we were so refreshed and felt so blessed having stayed at Secrets it is worth sharing!!! Thank you Secrets staff! read more

See all

This resort was amazing! Great food, friendly service and tge entertainment team was the best we ever had. This is our 7th time to Mexico and our 12th All-inclusive and this was our favorite!! p.s. It is adults only read more

Secrets Playa Mujeres - Love this resort!! - Resorts Near Me - Cancún, ROO

Let me first tell you I have not stayed at this hotel. We toured the property and went on a "time share" meeting. We have 2 other timeshares. If we could get rid of one of them I would join a membership with secrets! Their program makes sense! read more

We had a great 6 days stay at Secret Playa Mujeres. Excellent service by the staff's and room service was amazing quick an easy. And our room was cleaned every day sometimes two times a day. Food was great, many restaurant to choose from only one I didn't like was the French Restaurant. We never got the chance to try out the Buffett for lunch (breakfast we did). Dream next door was great too. It's two resorts in one. Although we had a walk-in pool at our room we never used it, we did use the main pool every day was great time and weather. Everything was clean and on point. The beach was nice as well but we went only one day. We have no complain about this place, hopefully in near future we can visit again. read more

See all

Oh man, where do I begin with this resort? My husband and I enjoyed every minute here that we stayed from Oct 16th-23rd. The staff makes you feel so welcome and are so friendly. I would highly recommend this resort for anyone considering an adult-only all-inclusive vacation. If you have kids, then I would highly recommend Dreams next door which you also have full access to at Secrets Rooms: We actually stayed in 2 different rooms during our trip. We started off in the Presidential Suite and stayed 3 nights in this suite. This was by far the nicest place I have ever stayed in. It was over the top beautiful with 2 bathrooms, a shower indoors and outdoors, private pool, living room, dining room, bar area, and kitchen. If you are looking for extravagant, this is the place to stay. We really enjoyed the bottle of Champagne left in our room and the private pool which gave us a perfect view of the ocean. When we first arrived, the air conditioner wasn't working but I called the front desk and they had 2 people over in 10 minutes and they stayed an hour fixing the air. It was truly appreciated. The next room we stayed in was the Master Suite Ocean view. This room was on the highest floor so I had the most amazing view of the ocean. It was just as luxurious as the Presidential Suite and had a hot tub on the double balcony. The only difference between the 2 was there is no dining room, kitchen, or pool in this room. Everything else was about the same and we loved it. In both rooms the fridge was stocked everyday with our favorite drinks. I couldn't have been more pleased with the accommodations. Service: The service here was the best that I have received from any resort. We have been to many chains such as Sandals and the service here was unparalleled. You see the same employees all day long so you know that they work long hours but they are always smiling and wanting to help you in anyway they can. Everyone was so amazing but a couple shout outs to Sexy Ross and Hugo the bartender. They both made our stay here so great. For anyone planning a trip here, please bring plenty of ones and fives to tip. I did not see nearly enough people tipping and everyone works so hard to make your stay great. The least you can do is fork over a single when someone brings you a drink. In my opinion if you can't afford to tip, then you shouldn't come. Food: The food for me was a hit or miss. There are some restaurants that I loved and others that I didn't care for. The great thing about this resort is no reservations are needed (except for Hitmisu), so if you don't care for your dinner, go somewhere else. My favorites were the Italian restaurant, the Mexican restaurant, and seaside grill for lunch. We also really enjoyed the Preferred Lounge every night for various desserts. Activities: We took part in many of the activities that they had to offer. The great thing about this resort is there is always something going on, so you can either participate or just relax. My favorite activities include all the shows (especially the fire show), casino nights, water zumba, and bingo. All of entertainment are excellent and really go out of their way to make sure you have a good time. Also, if you are part of the Preferred Club then you also have access to the cabanas on the beach and the lazy river on the dreams side. We enjoyed both. All in all, I would not hesitate to book this resort. We had such a wonderful time and you have full access to the resort next door as well giving you plenty of options. I will certainly make Secrets Resorts my new go-to for vacations. read more

See all

My wife and I love Mexico but it has been awhile since we were in Cancun. We could not believe how the place has grown up since our last visit almost 30 years ago. A lot of jungle and a few hotels. Now the trip from Dallas is only about 2.5 hours to a beautiful and efficient airport in Cancun. A prearranged private vehicle got us to the hotel in 45 minutes. There are so many choices of beautiful resorts. How to choose? My son and his family stayed next door at Dreams on two visits the previous year. The family with three young boys loved it. They wandered over to Secrets and were very impressed. So, with their suggestion we booked our trip. Everything was as good as it gets. I am not sure where to start but perhaps our arrival is a good place. We saw the attitude of EVERY employee was outstanding. They all seemed happy to be there and happy we came to visit. After our welcome, everything else was just as great. A very nice room, excellent restaurants and beautiful grounds. On our last night there was a Mexican Fiesta that had so much food that was impossible to taste everything. We met nice people from all over the USA and Canada. Young and old, all were having a great time. This would be our first choice for our next trip to Mexico! read more

Typical Secrets resort. Have also stayed at one in Cozumel. Was so glad to just finally go on vacation and not get hassled about a mouth diaper. Highly recommend upgrading to the preferred club. Also, the spa and water therapy is amazing. read more

My wife and I came here for our honeymoon and had an awesome time. Not looking for much action we just wanted to veg out in our room, enjoy the ocean and our private ocean front pool in our room! I would highly recommend paying the extra money for the beachfront master suite. We felt right at home, had tons of privacy and never set foot in the hotel pool. Tucked away below the hotel pool at the front of the beach you really don't even feel like your at a resort at all. Drink service right to your private pool looking out at the ocean and enjoying the wildlife was all you could ask for. The service was outstanding. We ate breakfast every morning at Oceana (only open for preferred guests), had room service every day for lunch and ate dinner at each restaurant. (Our favorite was Portofino, then the hibachi place. Overall the food was good. The room service food left a lot to be desired but that was easy to overlook with how friendly and attentive the staff was. This resort is next to the family friendly Dreams resort which you have access to. We wondered over one afternoon to use the big water slide and it did not disappoint. 10/10 recommend. My only recommendations to the hotel would be better food, more daytime entertainment and some new glassware. The glasses used for serving most drinks were ratty and brown. Shout out to employee Sari, she needs a raise! read more

See all

The ambiance here is romantic! The staff take emasculate care of the resort. My favorite restaurant is Portofino (Italian restaurant). Paulina sat us promptly. Robin & Pablo were excellent waiters. Elpidio, the manager came and checked on our table multiple times. My food was amazing. The staff in general were great! I will definitely return! read more