I dealt with Ethan Olson and was very satisfied with my purchase experience. He was very…read moreprofessional and helpful.

DO NOT COME HERE-STOP SCAMMING PEOPLE. I went in for an oil change like I always do. This was my…read morefourth time coming here, and I had never had any issues or complaints until yesterday. My car was perfectly fine before I brought it in. Jemarquis Wright( Quick lane manager) checked me in. I told him that the last time I came here they recommended replacing my lug nuts, but I couldn't do it because they didn't have any in stock. This time I brought a new set with me, and since they were already going to rotate my tires, I asked him if they could replace the old lug nuts with the new ones. He said, "No problem, I'll let them know." After waiting almost 3 HOURS (he originally told me it would only take 1 to 1.5 hours), he came back and told me there was a problem. He said the threads on the oil pan were damaged and they couldn't reinstall the drain plug. He then told me the only solution was to replace the oil pan, which would cost around $700. I asked him to give me a few minutes to think about it, but instead he gave me an attitude and kept trying to pressure me into having the repair done there. It was very very annoying. First the price dropped from $700 to $600, then to $500, just to convince me to stay. In the end, I paid for the oil change but decided not to have the repair done there. On top of that, they never even replaced the lug nuts that I brought, even though I specifically asked them to. They also returned my car with grease stains all over the doors and didn't even bother to clean them. To anyone reading this, be careful. Based on my experience, this place is unprofessional. They should hire better technicians and treat their customers with more respect. Gonna make sure to post this everywhere so nobody else ever has to deal with this ever again!

Me and my family walked in looking for the best deal possible and Jose got it done. No other dealer…read morewas capable of providing the best deal. But Jose made the numbers work and gave me and my family the best deal possible. Truly exceptional service. Thank you

This has been one of the most frustrating dealership experiences I have ever had. I purchased my…read more2022 GMC Terrain on 11/21/2022, and for over three years I have been dealing with an ongoing transmission warning light, poor acceleration, and shifting issues that this dealership has failed to fix. Early on, I was told the issue was "not serious" and that I was covered. That turned out to be completely misleading. I have brought my vehicle in multiple times and even left it for an extended period, receiving a loaner, yet the problem continues. At my most recent visit on 2/3/2026, I was told there is nothing they can do because the light comes on and off. I was also told I needed filters, but within a day, the transmission light came right back on. I emailed management last year and never received a single response. No follow up, no accountability, nothing. Now I have been instructed by GM to take my vehicle to a different dealership, which says everything about how this one has handled the situation. This is the third winter where I cannot rely on my vehicle, with a 50 percent chance it will even warm up and run properly in Chicago weather. Between the distance, my demanding job, and dealing with health issues, this has been exhausting. I bought my last two new vehicles to avoid this kind of situation, but instead I have been stuck with an unresolved issue and a dealership that refuses to take responsibility. Avoid this dealership if you expect real service or follow through.

Outstanding customer service. Was very nice and knowledgeable of the vehicle I purchased. Two…read morethumbs up

This is not a joke but a very serious experience when I first met Ethan at Ziegler Ford. I got a…read moreidea to swap my 2022 Escape with only 2400 miles for a simulator mileage car. The car suspension finally needed replacement, which I had a prior quote. When the current administration added tariffs I learned repair for my car had double in prices. My idea of swapping was unrealistic because a the car still required upgrades for a new buyer. I was not at the point for a new car, no one pressure me. Ethan walked me step by step, a young man with honesty and integrity. I definitely challenge his every word and actions; why? That's what we do. The best part of wisdom is being a senior citizen, the other great moment is finally meeting a young man that is trustworthy of your time. D Nichols

OMG!!! Fantastic!!! Family owned business that takes pride in customer service. They understand…read morethat it's important build trust with the customer and courtesy. They always over deliver and walk you through the repairs they've done and give very honest suggestions. I feel confident bringing my car here for everything! They work early and finish your car early. So glad I found this place. From day one they have been fantastic and more repair shops need to follow there lead. They are a company that is worth it!!!! Ask for Elio, Fred, or Stan. All will treat you as a valued customer.

The personal service and attention to detail cannot be beat! Alio REALLY knows his cars and takes…read moretime to explain exactly what is best, and doesn't sacrifice quality, me and my BMW 328i have finally found our perfect service spot! They give the right service at the right price!

Very good preoccupied dealer,the prices were great for quality car ,very honest and professional…read moresalesman, they give me a good deal and the stuff was very polite, I recommend it to anyone.

From the owner: Used Cars, Off-Road Vehicles, Used Trucks, Used SUVsread more

My husband and I had a amazing and smooth experience at the dealership! We worked with Rich and the…read moremanager Nick and they were extremely helpful and transparent! Rich went out of his way to explain every detail of the car and was available for ANY questions we had after driving our new car off the lot. We are extremely pleased with our experience and service!

My husband and son went to this dealership in October to buy a Volvo. They made it very clear that…read moreworking air conditioning was extremely important because my husband spends hours in the car. The AC was turned on, and they were led to believe it was working. Since it was cold outside at the time, there was really no way for them to know it was not actually cooling properly. About two weeks ago, once the weather got warmer, my husband realized the AC was not working at all. On March 18, he took the car back and was told the condenser needs to be replaced and that the repair would cost around $2,500. After all of that, the dealership said the best they could do was offer a $400 credit. In our opinion, this should have been repaired at no charge. We made it clear from the beginning how important working AC was, and this was not something that should have become our expense so soon after buying the car. They are a dealership, so it likely would have cost them far less to fix than what they expected us to pay, and it would have been the right thing to do for someone who had already spent thousands of dollars there. What makes this even worse is that we traded in our Toyota Avalon because the AC in that car was not working, only to end up with another car that has the same problem. That is honestly unbelievable. What really made this whole situation worse was what happened after my husband posted his negative review. Suddenly, the dealership was willing to offer more help, but only if he removed the review. First, they said they would bring the repair cost down to $1,500 if the review was taken down. Then they came back again and said $1,000 would be their final offer, still only if the review was removed. We said no both times. At that point, it did not feel like they were truly trying to make things right. It felt like they were more worried about getting rid of the bad review than actually being fair about the problem. If they really cared about customer service and standing behind what they sell, they should have fixed this at no charge from the beginning instead of making offers only when a negative review was posted. This whole experience has been frustrating, disappointing, and expensive. We trusted what they told my husband and son at the time of the sale, and now we are left dealing with a major repair that should never have become our problem this soon after buying the car. Buyers should be very careful here, or better yet, save yourself the stress and go to a different dealer. Make sure everything is fully checked, tested in real conditions, and put in writing. I am posting this so other people know exactly what our experience was. I would give this place no stars if I could, but one star is required in order to post a review.

Been calling & emailing them for my down payment back the finance guy Jose said my money should be…read moreback in my account days ago. NO worries my bank is handling everything since they think they're going to keep my money. Think Again!!! I don't recommend them. They have shady business practices

Horrible car lot. They pressure you into buying a lemon from them once they run your credit. Most…read moreof the cars are from auctions and they rig up the prices making you pay more for that lemon. Not worth the hassle go to a real car lot because if you don't purchase that expensive extended warranty you on your own! You been warned

Great experience, Fair Pricing , amazing Staff . Helped me out when my Check Engine Light turned…read moreon. would recommend to shop here no question .

Excellent service! No pressure to buy! Took a lot of time to work with my son to help him make a…read moregood choice. We'll be back when my brother's finance needs a car. I totally recommend this business!!