I just recently purchased a vehicle from rocket auto I…read morewalked out extremely happy. they were so friendly and helpful. Im so greatful I found the. I was in and out. best experience ever. I'd totally recommend!!

I would give it a zero... The own doesn't care about his customers, especially disabled person who…read moreliving thru 4 near death experiences... They sold me a car that causes nothing but issues! Don't believe anything they say. If you are that desperate to purchase a car, sure go ahead buy a car by them... but know if you have any questions or can't find something about the car, dont expect the owner to call you back! Still never received my license plate or my title car! I am waiting from ADA to look into this company & hopefully the real Rocket company is aware!

Russell, the sales manager, provided exceptional customer service from start to finish. He was…read moreextremely thorough, from having the vehicle cleaned and ready, to explaining the mileage, features, test drive, financing options, and every detail we needed to feel confident in our decision. He worked with us to get a great deal, but what stood out most was his professionalism, patience, and genuine care. We arrived unsure if we were going to purchase, and we left completely satisfied with both the vehicle and the experience. I highly recommend Russell to anyone looking for a vehicle and a smooth, honest, and enjoyable buying process.

Jack phelan service dept. Was probably the quickest I've been in and out for service out of all…read moreother shops , I was greeted by Jason who took care of me in a timely fashion, will be definitely be returning to jack phelan.

Was told by manager his tech was "having a day" ... Would not return. Got my vehicle serviced here…read more Got the "all inclusive" bundle which included lube, oil change, tire rotation, and multi-point inspection. First, I never was provided the multi-point inspection form. I followed up with the service advisor who never responded. Probably wasn't even completed. Second, there was no oil change sticker placed in my windshield, advising of what oil was used, when the next change is due, etc. Makes me think they didn't even complete the oil change. How do you forget to put an oil change sticker? Third, car was returned to me unwashed. This was just the icing on the cake - overall left with a bad impression. The service manager called me to discuss the above. He said his guy "was just having a day." Whatever that means. And as far as the car wash is concerned - it was "broke down" for the day. Just excuses, no further action. Would not return.

If you're buying a Kia, this is the place to do it!…read more We went to several dealerships in the area, and so many of the salespeople didn't know everything about the Telluride. Granted, we did a TON of research before buying, watched every Youtube video, did all the side-by-side comparisons, read all of the blogs. So we knew probably more than most people do. But we were shocked by how many salespeople gave us incorrect information, and didn't realize it until we corrected them. Quite a few times they tried to upsell the vehicle based on things that were included, just to get us to pay a higher price. We dealt with quite a few bait-and-switch situations. Berwyn Kia was by far the furthest dealership from us (northside of Chicago), so we were hesitant to drive all the way down and deal with the same stuff. But they had the Telluride we wanted, so we made the drive. From the first interaction, everything felt different. It felt very casual, it went at our pace, and they recognized that we were knowledgable buyers and met us where we were at. They were really straightforward about pricing, and rather than having to negotiate, we got a great price right off the bat. Alex was really knowledgable about the car, and never once gave us incorrect information. It made us feel really comfortable. Aside from that, both Alex and Dennis (manager) actually took interest in us, and we had some really great conversations. When we actually came in to purchase the car, they took great care of us and we got to know each other to pass the time, because the actual purchase part does take time. Once we were ready to get in the car, Alex hopped in and walked us through EVERYTHING (features, specs, Kia Connect app) even though it was almost 9:30pm and the dealership had closed at 8pm. He didn't let us leave until all of our questions were answered. I really can't say much else other than if you're looking to buy a new Kia, I'd strongly recommend starting here and asking for Alex. A lot of dealerships are bigger and flashier, while this one is smaller and more humble. If you've been to those other dealerships, you'll feel the difference here immediately.

I am hoping this is the correct Sam's Auto Sales. The address we went to was at 6815 S. Western…read more BUT I must say Frank was awesome! We were able to walk around the lot and not be harrassed by a "sales" person. We found a great vehicle at a great price and it had some issues and Frank took care of all of them! They really help my son with the financing and found him different options that would suit what he needed. I would recommend Sam's to anyone who ask.

From the owner: we have all kinds of vehicles.read more

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

I would like to shoutout Emilio for helping me and being very helpful when getting my first car, I…read morejust got it in May 11th and left happy! I appreciate his service and hope to do more business doen the line.

Very good preoccupied dealer,the prices were great for quality car ,very honest and professional…read moresalesman, they give me a good deal and the stuff was very polite, I recommend it to anyone.

From the owner: Used Cars, Off-Road Vehicles, Used Trucks, Used SUVsread more

I was assured that the coolant level sensor light was on due to a broken fuse. Well this was a lie…read moreto my face as I was just in the city yesterday from Dupage and the coolant expansion tank blew up! Yes it blew up! Greaaaat work. The people are friendly and will try to save you money. I wonder how...I was told by helmut 'we're a small car dealer we can't sell damaged cars.' My ass haha. Stay away!!! Now that I think about It, This dealer is so deceptive they have the name 'chicago Cars US' as their main title but they come up primarily if you search for 'chicago auto mart'. Hmmmmmmm After looking back upon a few months, they were very nice people, I got what I paid for more or less... Hood still won't open 100%. But they were very kind polite. Besides the one problem I had with cooling which was 500$. It's been great.

A friend of mine recommended this place. I got my Cadillac here last month and I've been loving…read moreit! The staff here is great, and very helpful. A++

Me and my family walked in looking for the best deal possible and Jose got it done. No other dealer…read morewas capable of providing the best deal. But Jose made the numbers work and gave me and my family the best deal possible. Truly exceptional service. Thank you

This has been one of the most frustrating dealership experiences I have ever had. I purchased my…read more2022 GMC Terrain on 11/21/2022, and for over three years I have been dealing with an ongoing transmission warning light, poor acceleration, and shifting issues that this dealership has failed to fix. Early on, I was told the issue was "not serious" and that I was covered. That turned out to be completely misleading. I have brought my vehicle in multiple times and even left it for an extended period, receiving a loaner, yet the problem continues. At my most recent visit on 2/3/2026, I was told there is nothing they can do because the light comes on and off. I was also told I needed filters, but within a day, the transmission light came right back on. I emailed management last year and never received a single response. No follow up, no accountability, nothing. Now I have been instructed by GM to take my vehicle to a different dealership, which says everything about how this one has handled the situation. This is the third winter where I cannot rely on my vehicle, with a 50 percent chance it will even warm up and run properly in Chicago weather. Between the distance, my demanding job, and dealing with health issues, this has been exhausting. I bought my last two new vehicles to avoid this kind of situation, but instead I have been stuck with an unresolved issue and a dealership that refuses to take responsibility. Avoid this dealership if you expect real service or follow through.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

First off, this s#@thole is off, and I mean OFF, a main Street, Harlem, you have to fight truck…read moretraffic to get to this place. When you finally do, guess what????? You can't find any parking that will secure your car, what?, have it on a single lane street where trucks and other cars drive past???? So you fix my mechanical problem and then I have to go to a body shop because the rear view mirror got damaged??? This place is utterly stupidly placed, it shouldn't be allowed where it is located because it's a hazard to traffic.

I was very excited to purchase a 2015 Prius Plug-in with on 19k miles for $16,900 they advertised…read moreon both their website and Cars.com. They advertised the car as accident free and a clean title. I made an appointment to go see the car and even got my paperwork ready to purchase it. Out of an abundance of caution I decided to run a Carfax report to confirm their claims. The title was branded and the car had been stolen and mileage altered! I am now out $39.99 for the Carfax report. DO NOT DO BUSINESS WITH THESE CROOKS!!