This company is such a let down since it is a veteran ran company and being a veteran myself I want to support. I made a scheduled visit a week and a half ago and all they had was a Saturday at 6pm. I also run a company and moved all my jobs for my Sunday, which is normally my day off. They called me an hour before my appointment to cancel! Then they asked when I'm available, I said Monday afternoon, they said they need me to speak with a consultant. Such a waste of time. Thank you for wasting my whole Saturday! read more

5 stars! Not sure what happened with some of the other customers who wrote 1 star reviews but this was the 2nd solar system that I bought from Semper Solaris and happy on both of them. You can't make everyone happy especially in this crazy day and age. Rhami helped me with both of my projects and he is the best. He actually cares about what was best for me and guided me on both projects. Always responded and answered my many questions As expected, Semper's crew nailed the install and I've already gotten my neighbors asking, sending me their number and who did your system. Haha. Rhami met with my neighbor and they are in process with their system and happy so far. Thank you again Rhami & Semper Solaris. read more

I would leave zero stars if possible. It took weeks to get an appointment, and once I had an appointment they found the issue and said a part was needed to be ordered. We are now at 8 weeks since the appointment and the part still hasn't come in with no update on when it will come in. They told me once it does come in it could take another month or so to schedule someone to come out a fix the issue. I'm sorry but for what you pay for solar, 4-5 month or more to get an issue fixed from start to finish is crazy long. I've been told multiple times someone would look into where the part is without ever hearing back. I am very disappointed with the customer service I've received from this company. Currently still waiting to get an update on the shipping for the part. read more

From the first contact the lady who scheduled our in person consultation every one we dealt with said what they could do and did what they said. Paul made everything easy to understand and reasonable. Once the process was underway I was amazed fat the speed with the Branden, Andrew and all the install crew pull the project along and we were done. I less than 3 weeks. Now we are just waiting for Pto from SDGE to operate. read more

From start to finish, the Semper Solaris team was great. There is an amazing amount of pride in all the employees we dealt with, the crew and support staff. Excellent communication as they all know how to listen and work with you. We felt a part of the process at all times. Our main contact, Alex Thomson-Corrao, was above and beyond in his positive efforts to help us. Also, the project managers were very excellent keeping us informed for scheduling and what work was being performed. At different times, it was necessary to make contact with Alex. I never had a problem making a connection by phone or email. The best recommendation I can offer is if I were still working, I would want to be a Semper Solaris associate. read more

Semper Solaris - Solar Installation Near Me - El Cajon, California

Mark Ivory was our initial sales person 5 years ago. When we put the first part of our solar end period we wanted to expand to include additional battery for electric vehicles period when we called, it turned out. Mark was the person who came out again period since he knew what we had. He was able to quickly. Discuss our update. We are still waiting on the Installation but so far everything is good. read more

The amazing service I got from Mark ivory is truly mind blowing. He was able to give me a quote and explain everything with the most positive attitude I can't wait to recommend him to my friends. Thank you Mark ivory read more

You will have to be your own customer service rep, project manager, electrician and coordinator. There was a complete lack of communication unless I reached out first. If you call their customer service number you will be on hold for 30 mins then they will hang up on you automatically. If you opt to have them call you back, you'll get a call 1-2 days later. But if you miss that call, the agent doesn't give a direct line, just tells you to call the generic help line again. The two reps I was able to connect with when I called RIGHT when phone lines opened were very nice but they even acknowledged they didn't know what was going on with my project and unfortunately they weren't able to find out anything outside of subject line items, "needs sub panel," "new fire code," etc. Ultimately, it seems the reps are not equipped with the tools to help you. Customer service emails and even the "priority care" email get no responses. I also found out that a sub panel was needed and that it was "already included." How could they know to include additional work in the cost before hand? Very dishonest, just means less commission for the sales person. I could go into much more detail of all the ways they dropped the ball and didn't acknowledge a single fault. Stay away. Find a local installer for your solar needs. read more

We've been with Semper Solaris since 2015 and called Mark Ivory back for more work recently. He knew exactly what we wanted/needed and got it done. The crew was very professional and quick to respond. I am very happy with the two added batteries and microinverters. Things are working great! read more

This review is based solely on the terrible customer service post roof replacement/solar panel addition. The products and installation seem fine. If the installation/products weren't so good, I'd leave 1 star. Trying to get ahold of anyone to deal with customer service issues is impossible with Sempar Solaris. Not even their own workers seem to be able to reach anyone. I wish we'd have gone with Baker Electric at this point (they were our second best quote). The only reason we didn't is Sempar supposedly services their own panels (I cringe thinking about ever having to have this done as I can't get competent help for simple matters). Save yourself the aggravation; go with a different company. read more

The work is fine but any follow up support is abysmal. I bought an insurance policy in addition to solar panels and batteries and scheduling anyone is almost impossible. I'm so tired of listening to "sitting on the dock of the bay" which is the holding music I heard for a week. The upside is the sales person Sue Champagne is extremely helpful and efficient but there is only one of her. I have had dropped appointments however with other departments that are beyond frustrating. read more

I needed assistance getting my solar system back on line. Sirenna French help me out by checking the system from her end and walking me through the process to resolve the issue on my end. Within minutes she had the system working. She was so patient and professional with my limited knowledge of solar systems, and within minutes she had my system up and operating as designed. Sirenna your the best! Thank You!! read more

With the fast increasing monthly electricity rates, my wife and I were thinking of going solar but were highly hesitant because of negative opinions that we have been hearing from people. When Tania from Semper Solaris came to our home for the initial appointment, she was able to appropriately educate us about solar energy. Tania was able to show real-time information and visuals that helped us understand the benefits, as well as the limitations, of having solar energy. Because of this, not only that we went ahead and move forward with our solar project, but also we decided to work with Semper Solaris to make our solar project a reality. Kudos to Tania for her deep knowledge and to the rest of the Semper Solaris solar panel team for being patient in answering our questions and providing the necessary information we needed on our end for our HOA approval. Lastly, at the completion of the project, Semper Solaris Quality Assurance rep reached out to us to review our experience working with them on our project. This enable us to share both our positive feedbacks and also areas that we thought could have been handled better. This helped ensure that, us, Semper Solaris customers, are taken cared off. Thank you, Semper Solaris! read more

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This was the worst choice I've made. We installed solar ar our house in 2013 with Sullivan and since that time our annual bills have been minimal, if not less than zero. Since installing two Tesla batteries from Semper Solaris, our SDGE bills have averaged nearly $500.00 per month and now we are saddled with a loan through Mosaic for roughly $40,000.00 to purchase and install two Tesla backup batteries with a monthly payment of over $700.00. So to sum up, we went from a credit from SDGE in 2022 of $145.00 to a new monthly cost of $1,200.00, or about $14,000.00 per year. Ridiculous and no help or offset. read more

This company advertises heavily to veterans and their families. Because of that, we chose them over their competitors. We had a sales rep (Sue Champagne) come to our house to bid a project for roof replacement, adding additional solar panels and adding power walls. Another Semper Solaris employee came to our house and evaluated the best place to put power walls and the additional solar panels. The process was moving along just fine, or at least we thought so. They did communicate with us to assess how well were being treated throughout the process up to that point. Everything was going smoothly and everyone was very friendly. They frequently sent us emails to evaluate the level of customer service. Sue was very nice and friendly BUT not reliable. After we signed the contract for the original estimate, Sue contacted me saying she had some bad news. Turns out she and the company underestimated the bid. They said they "accidentally omitted" all four sides of our flat roof. She also increased the bid for our sky light replacements by more than $1k per skylight. When all was said and done, the original bid was increased by more than $16,000 dollars! While researching roofing companies, we saw similar complaints about Semper Solaris but didn't think they would do that to disabled veterans like me. We were wrong! If you get a bid from them, get a back up bid from a reputable company so Semper Solaris doesn't try to rip you off like they tried to rip us off! The only good that came out of this was that we found out early before spending almost $100k with these people. When we canceled our contract we said we would like to talk to the owner of the company. We never heard from anyone. Update: After my review a Semper Solaris representative called me and asked for an opportunity to review my complaint. I agreed. She also asked me if I would change my Yelp review while she "investigated." I said no. After a couple of days, she called me back and basically gave the same explanation I had been given before. She said the sales representative may not known that the sides of a flat roof need to be included in the original estimate. My comment, isn't that the same as selling a car and not knowing you need to inspect the tires? No answer. I was more disturbed by the closing comment where the representative reminded me that Semper Solaris contracts includes a clause allowing them to modify pricing as needed. In my case, that included an increase of more than $16,000.00. Buyer beware! Do your homework and don't let these people rip you off. The sickening thing is they're selling these misleading contracts under the umbrella of "proudly serving veterans." read more

From the salesman, Sandy, to the commissioning agent, Daniel, and all the gentleman in between that work so hard to accomplish our solar panel installation. We're fantastic to work with. It's hard to find a group of guys that get along so well and get the job done confidently and competently. I was glad to that we hired them, we're not 100% done yet but things are going in that direction quickly I do recommend Semper Solaris to other people, considering using them for service or installation of equipment, and being a tradesmen of 36 years that opinion comes with years of experience in the field, and in the trade read more

Semper was great. good price. amazing job. On time. Nathan and David were beyond good workers, polite and on it. Mike, the site boss, came every day to check on job and workers. He was amazing as well. I would recommend Semper Solaris to everyone. The clean up was superb. The roof looks perfect. Check around, you won't find a better price for what you get. Not to mention Mike--Nathan, his brother, and David. The best. read more

Sirenna French was very helpful in helping me understand what i was looking for in my question about my solar batteries.

One of the most important things before you get solar panels is you must get at least three competing quotes from reputable companies to ensure you get the bang for your buck. Solar Solaris was the middle priced quote I received but they had no California State License violations unlike LA Solar and I strongly believe that they will be around for many years to come. It's important that a company stays in business as the warranty they write in the contract is useless if they're out of business. Roland was my salesman and he did a very thorough job explaining every detail of the equipment I'd be purchasing, to the installation, and ensured everything got approved by the city and SDG&E in my condensed timeline. Roland got my install done QUICK. If you want it done fast make sure to ask for him. Everything from speaking to him to having the panels operational took a little over a month. It would've been faster but because I had competing quotes going at each other that added about a week. I kept on going back and forth between LA Solar and Semper Solaris as each company kept trying to beat the other companies quote. I suggest you do that regardless of whether you choose Semper Solaris or not. Get the best deal you can get by asking each company if they can beat the others quote. Once you give Roland the thumbs up and approve of the pre-design (how the panels will look on your roof), you'll have a preliminary inspection take place several days later where someone from the company comes out and checks the condition of your roof and looks at your main service panel. You don't have to be home unless you want the invertor located in your garage vice next to the main service panel. I chose inside my garage as there is no way to lock the invertor so anyone passing by can turn your panels off and unless you're constantly checking the SolarEdge app, you won't know you're not generating electricity. About a couple weeks later I had Billie call me and she had an availability to install the very next day. Installs typically take one day and I wanted it done ASAP so I took it. Billie manages all of the sub-contractors. There is someone else that manages the in house teams, so just be aware that there are two different types but all must perform to a Semper Solaris standard. Billie was responsive'ish. It would take her a while to get to my questions and sometimes I would have to ask Roland to get a hold of her for me. Her subcontractors appeared to know what they were doing but they were HORRIBLE at their cleanup. Cleanup as part of the install and a direct reflection of the quality of work. They left a lot drywall dust and cut wires all over the place that I had to cleanup myself. So, pay $14k to cleanup after the guys that install the panels? They DID NOT even attempt to clean up after themselves. Also, they will put a laser engraved plaque of your solar design on your service panel, so make sure it's accurate because mine was missing a panel in the drawing and it was also poorly riveted/glued onto the panel and now I can't shut the panel door without a lot of force. I had my inspection completed by Chula Vista within a week of installation and permission to operate my panels by SDG&E within a few days after that. And after my permission to operate I had my login to monitor my electricity production within another couple days. Everything seems to be working as of right now. Only reason for 3 vice 5 stars is the horrible cleanup and timeliness of getting questions answered from Billie. Also, the electrician has to come out twice to finish up some wiring verses once that I was promised. So, I had to take extra time off of work for that unnecessary extra visit. I still recommend this business but maybe ask for their in house teams to install your panels instead of the subcontractors. read more

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I have a Samsung split system, and basically had 2 different companies come out to fix my Air-Con unit and while both reps from these companies were professional they had no idea on how to fix my system, I even had the error code and the problem isolated to help speed up the process, one rep even made things worse by switching the thermostat to Celsius, how does that even happen? So I did what I should of did first, I contacted Samsung HVAC tech support and they provided me with a short list of vendors who were qualified to service these split units in the SD area, Semper Solaris picked the phone up on the first call and they understood my problem and arranged to have a tech call me back to arrange a service call and ask additional questions about the error code I was receiving. Within 45 minutes I had a call back and an appointment scheduled for the next day, amazing as another vendor who managed to call me back 2 days later and couldn't come out for two weeks. My tech Phillipe arrived on time, very professional and right off the bat isolated the problem and within 1 hour I had my AC working again, If I could give this company 10 stars I would in a heartbeat. Pricing was reasonable as well and they will be my go to company for all my service needs in the future, as well I let our HOA director know we now have a qualified vendor to service these units in our condo community, over 400 condos that may need qualified service in the future. If you need great service, reasonable pricing, and the job done promptly call these guys, you will not be disappointed! read more

I was helping my elderly aunt to search for an installer for a solar system. I am very grateful to Sandy Peisner for helping us and getting her properly set up with a system that best met her needs and the logistics of her home. Most importantly, I knew that I could trust Sandy to ensure that she was well taken care of. He was respectful and worked hard to provide the best option based on her budget. Thank you, Sandy! read more

We replaced 1/2 of our roof and had 12 solar panels installed on our home and Semper Solaris was super professional while providing expert workmanship and support through the entire process! Char Toledo was our singular point of contact from the initial sale all the way through our authorization to operate and activation. She was amazing. No matter when I contacted her, she usually responded within minutes and if she didn't already have the answer, she contacted project managers, schedulers, technicians, or whomever to get an answer with hours. Semper Solaris is a great company that takes care of their clients without compromise. If interested in solar panels, make sure you talk to Semper Solaris, and ask for Char! read more

September 9th and still no contact from a " Support Specialist". Lucky for me, I guess; I knew that was the terminal point of a resolution. Such a shame I got the benefit of high quality service from the Trades people but not the Accounting Dept that lost three check for 22K. Anyway Semper Solaris all my contact info is the same and has been for 20 years. Give me a jingle! read more

I had the best no pressure sell from Mark Ivory of Semper Solaris. He was knowledgeable and answered all questions fully pertaining to solar. My wife and I had no intention of getting solar, but we were convinced after spending time with Mark that we should purchase solar. The installation process was truly amazing too, since it was completed in one day. I would highly recommend Semper Solaris for anyone thinking about solar. Bill and Jennifer Stalmer read more

These guys did a wonderful job installing the solar on our house last year. I like to wait to review I'm case some issues would come up. Kevin T. Was the first guy to come out and bid on the install. He did a good job presenting and explaining the process. Their bid was on par or a bit cheaper than others but quality looked better. I made sure to get all information we discussed in writing as part of our contract. Of course, there were a couple of issues, but of no fault of Semper. The timing was accurate (yes it takes a long time for all permits) and was told the length of time it would take. No unexpected fees or other delays. Ben and Chad did the install and it looks clean and fully functional. One of the issues was the wifi signal from the inverter to our router. It sucks at obtaining a signal so they had to hard wire the inverter. On doing so, they drilled a hole into our garage that I would have liked them to ask about as it is pretty ugly. I've since patched it as we can now get the inverter to communicate to our router....sometime. The inverter is the problem. We have a SolarEdge HD Wave SE5000H and it simply doesn't pick up wifi well. Semper has been out a couple times to fix it (again kudos for Semper coming out to look at it). It has gone over 40 days not transmitting the signal even tough it was still working. One of the issues is that I was never notified it wasn't updating. Btw, I have other wifi devices farther than the inverter and they get strong signal. I would recommend a different inverter. Another small thing is I did refer a friend for Semper bit we never got a referral fee. No big deal as we didn't know we had to initiate the referral. Our friends did get one extra solar panel from it, so that's cool. I'm not docking a star but just be aware how to refer friends if you want money. Few closing things: 1) get 10-15% more solar than Semper will recommend. We got more and are happy we did! Time of use sdge will eat into your production. 2) Get EVERYTHING in writing. Our contract saved us. 3) Look for better inverters. Ours only updates about once a day so you can't really tell what the system is producing regularly. It is supposed to continously update. Google it and you will see this is a known issue. Our inverter will probably need to be replaced in the future. 4) Know how to refer or you won't get your money! I am please with Semper and will continue to refer them. Just providing honest feedback. read more

Mark Ivory of Semper Solaris was very helpful in explaining SDGE new policy that allowed the installation of solar without affecting my NEM rating. He was able to design a system that allowed me to add more panels than other solar companies. read more

I had a great experience with Semper Solaris. Rahmi did a great job explaining everything to me and answering all of my questions. I interviewed other companies and chose Semper. Everything happened on schedule. Since the system was installed I have referred two of my friends to Rahmi, and I will continue to refer people to Semper. read more

Rhami was the main guy that helped me getting my solar panels set up. He explained everything well and anytime I had questions he would get back to me with an answer. My panels are installed and look great. Just waiting on them to be activated but thats SDG&Es fault for taking a long time to replace my electric box. read more

Semper Solaris - Solar Installation Near Me - El Cajon, California

We procrastinated on the decision to go solar till there was little time left to beat the April 13th California reduced buy back rate for electricity. This left very little time to process all the required paperwork and necessary steps but Jen Romero, the salesperson, has been on top of this complicated process from the beginning allowing us to beat the date. So far we have: 1 Reviewed the California solar requirement, 2. Determined panel requirements, 3. Cost evaluation, 4. Loan application and approval, 5. Site assessment, 6. Design review and plans, 7. Plans submitted to the city. We still have the following steps to be completed. 8. Receive the city building permit, 9. Installation, 10. City inspection, 11. Utility company inspection, approval and turn on. Hopefully the last 4 steps go as smoothly as the first 7. read more

We had solar installed on our home about a year ago. Since that time, the soft start capacitors they installed into our AC units failed on the hottest day of the year. We reached out to Semper Solaris to come and fix them, but the only calls we got were sales calls attempting to sell us a solar system. They still have not called to repair the failed capacitors in both AC units. We do get near daily sales calls though. We had to go with a different company to fix those AC capacitors at a cost of $425 that should've been covered by SS. Around the same time we also learned that our solar system had not been in operation for several months until we got a $1600 electric bill. We learned The inverter chosen and installed by SS (SolarEdge ) had failed. Both Semper Solaris and SolarEdge are refusing to assist with subsidizing the payment on our solar system during the time it was down nor the electric bill. Keep in mind this occurred as no fault of our own. We looked into how we could have possibly not received a notification on any of our apps, and SolarEdge informed us that Semper Solaris needed to enable that notification feature, which had never been done by SS. To this date, I've made several calls to have them repair the inverter, only to be met with numerous and repeated sales calls and zero followup calls about the repair of the inverter to restore solar during the peak production time. if I could have the system removed from my roof and go with another company such as SunRun Solar, which we have on our other home, I completely would. This company is unreliable. They place the sales of new customers over taking care of their existing customers. In the last 24 hours we received nearly a dozen contacts of them trying to sell us a solar system. Not one of those being follow up to the system they already installed. They have inverters they are currently installing for new customers while leaving their existing customers without Solar for months. Resulting in being without any solar for several months is completely unacceptable. Buy from them at your own risk. It is apalling to me they used their military background to project an image of reliability, quality and service. read more

We are pleased with our solar system and would highly recommend Rhami & Semper Solaris. Rhami kept us updated when we reached out to him. The crew was fast, polite and professional. Very good work. All black panels look great on our roof and we are recommended Rhami and SS to our neighbors. read more

Semper Solaris - Beautiful install - Solar Installation Near Me - El Cajon, California

Super star company, started with no pressure, very informative sales guy (Rhami) who was been helpful and patient, this is a big investment, especially during COVID, he gave us a very good deal, their estimate for how many panels we should get was on the money. We are producing more than we consume and life is good. We have 2 electric cars and the system covers our AC usage and charging 2 cars, granted we are not driving as much due to COVID, but the number of panels was very accurate. The installers are very respectful of the property, they did a good job, they cleaned up afterwards, and walked us through what they were doing shout out to Eric who went above and beyond on This install. They also helped us install a charging station for our cars, we've been generating electricity and charging for almost 2 months with ZERO issues. Also the project manager Mark , was very communicative through the whole process. read more

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Rhami was fantastic to work with. He answered all of my technical questions. Oh yes, I am a contractor and an engineer so you know I can be a pain with questions about capabilities for current electrical load demands and projected usage should we pick up an electric car, best placement of collectors to maximize time of day generation which yields best return on investment. I am more knowledgeable after working through my questions and their offered solutions. The crews were timely, clean and professional. The work was well done. What more can you ask for? I can honestly say I am already recommending Semper Solaris and Rhami to my clients as well. read more

Semper Solaris - This is our control equipment. - Solar Installation Near Me - El Cajon, California

With all the different companies that have knocked on our door - we are SO glad we were referred to Rhami from Semper Solaris! He is super knowledgeable (didn't need or ask for a million pieces of info to be able to provide us a solid quote in record time), proactive (no follow up from us was ever required), honest (throughout the entire process) and all around just super easy to work with ... he is the definition of a true professional. Everything was coordinated in our behalf (from permits to installation) and faster than we even could've ever expected. We placed our order in October and were off the grid by end of November (giving us plenty of time to be able to take advantage of this years tax breaks). The whole team at Semper is top notch and we are so glad we chose them to install our solar. read more

Semper Solaris - Panel - Solar Installation Near Me - El Cajon, California

Unacceptable customer service. Wait times for a service request response are estimated to be 10 to 15 business days. That's just for response not an actual appointment to fix solar panels that they charge a premium price for. They will, of course, answer the phone and be responsive to sales calls, but for service, forget it Do NOT use Semper Solaris for solar panel installation. read more

I met with David K with Semper yesterday and he was very helpful in helping me understand the my options for my solar needs. David was very professional, educating me so that I might make the best decision for our family. I did not feel pressured or rushed but supported. I felt like I could really trust him. I would highly recommend David Kaul and Semper Solaris for any of your solar needs. The company is great and he is the perfect representative to match their high quality product. read more

This is my second time using Semper Solaris for my home improvement. I first used them for installing my solar panels. My current project is replacing my HVAC system. I received quotes from multiple companies. Semper Solaris beat their prices by about $3,000. The rate for financing beat all the other companies by a LONG shot. I worked with Mark Ivory on both projects. Mark was very professional & patient. Whenever i had a concern or a question, Mark was ALWAYS available. If I called or texted, he would get back to with an answer within a reasonable timeframe. Thank you Mark for your professionalism and patience! read more

All right folks GOING SOLAR is where its at. Don't think twice. Do it!! I interviewed five companies before I chose, don't write many reviews so believe me when I tell you that Semper Solaris is your best option. Best price, best customer service, military discounts, all made in the the USA equipment, with the best warranties. Special thanks to: Anela my sales rep, Cesar my roofing supervisor and his 2nd in command Javier, I'm sorry I don't remember the names of the guys who actually put my panels on but they were great to. I can't say enough about their excellent customer service and professionalism. Do it GO SOLAR!!! read more

Semper Solaris - My gorgeous new roof - Solar Installation Near Me - El Cajon, California

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I called Semper Solaris because I wanted to update my 18 year old solar system and add battery backup. I was visited and given a $40,000 quote last Saturday late afternoon. Rhami, the sales person was knowledgeable and friendly. I was clear with him that I was also going to be quoted by the original instaler of my current system. I told him that I should be able to make a decision within two weeks. This past Wednesday morning I received a text from Rhani that if I didn't purchase by Thursday, the price was likely to rise due to "demand". This was absurd since I had been quoted barely 4 days prior. Having been a California licensed General contractor, I knew a scam when I saw one. I notified Rhami today that I would not do business with such shifty pricing and quoting policies. read more

Due to the heavy rains and winds in CA I had wind damage to my roof. On 21 March 2023, I submitted a claim to my insurance CO, USAA. On 5 April 2023 I was approved for coverage of part of my roof. I contacted Semper Solaris and on 11 April 2023 I had a meeting with a Sales Person (SP) for an estimate to replace my roof and possibly solar. She told me that she has been working with insurance companies all the time to get the entire roof covered. She then asked me if I wanted solar as the rates would be changing very soon. I indicated to her that I only wanted solar if my insurance company would cover my entire roof. On 16 April 2023, I signed the contract.... MY MISTAKE... at which time I again told the SP ( via Text) that I only wanted solar if my insurance company would cover the rest of my roof. The SP replied "Yes understood". On or about 16 April 2023 I received a call from Semper Solaris saying that they were going to obtain the permits for my Solar. I again told them that I did not want Solar if the rest of my roof was not going to be covered. On 24 April 2023 Semper came out to survey my roof. I did not receive the survey results until 24 May with the pictures to submit to USAA. The amended claim was denied, which I understand, as the survey that was submitted was not a detailed report. USAA sent e-mails to the SP as to what documentation was needed to have my claim reviewed. She claimed that she never received it. On 30 May 2023 I forwarded the SP the e-mail from USAA and she replied that she received it. After that I called several times to discuss it with her, left messages with no response. 9 June 2023 I informed the SP that I had decided to go with another company. She became very belligerent. I called the company to complain about her and spoke with a supervisor. She informed that if I cancelled I would have to pay for the permits that they had already paid for, even though I had stated from the beginning that I did not want solar if my entire roof was not covered. She indicated that bottom line I signed the contract, and said that Semper Solaris would send me a check for $500.00 for my trouble and would give the SP a stern talking to. As a widow of a retired Marine, this company stood out to me because it is a veteran owned company and they speak of bringing military discipline and attention to detail on their website. I received the opposite treatment and feel taken advantage of. I really hope this does not happen to anyone else and I am requesting that you please look into this. read more