Incredibly unprofessional and unfortunate experience with HT Hook It Up, particularly from their…read morecustomer service associate, Leigh Ann. Seeing Google reviews, I am not the only one who has had a poor experience with this company and individual. Beware and take your business elsewhere. You have options -- Costco does offer other installers if you are in the Columbus area.

Great dishwasher install; Costco third party install. Not a perfect fit in the spot due to…read moreexisting infrastructure, but worked through it and made it work.

Excellent company. Great people who do top notch work. Strongly recommend this company.read more

Recently bought a house that needed some electric work. Had Survivor come out check for any safety…read moreissues and get the place grounded. They are fast, efficient, and personable.

Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and…read moreapathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!

The most professional work we have had done on our system on 25 years. Unfortunately, we needed a…read morenew motor and the did what they said, with quality parts, and timely and friendly service at a fair price. Thanks again Taylor with the work and Rosy for great communication. Would use them again.

Thank you so much for your service and kindness! It is scary when an old lady's refrigerator is…read morebroken and I so appreciated George's skill.thank again. Janet C.

Excellent service, reasonable pricing. Very good. Highly recommend George, who came out of…read moreretirement!

Gave us an honest estimate. Price is right. Very professional and peronal. My daughter and I are…read moreboth going with them for new GENAC generators based on honesty and good referrals.

This company provides the highest quality products and services. We just had a malfunction of our…read moregenerator. I called and they were here in less than an hour even though it takes me more than an hour to get to their shop. The technician quickly discovered and solved the problem.

I am wayyyyy overdue on leaving ASAP my review! Man, I don't know where to start. What an amazing…read moreexperience! Martha and her company ASAP carpet & HVAC cleaning by my best friend who had used them for her own HVAC cleaning. We both have pets and allergies and I know she wouldn't give me a bad recommendation. Her experience was so positive, I knew I had to reach out. I don't think ASAP does carpet cleaning in the Columbus area, but they do come to Columbus for HVAC cleaning - yay!! Not only was Martha kind and prompt throughout the scheduling process, she thought of everything -- including looking at my house/street parking situation. I had never had HVAC cleaning before so I never thought about needing parking permits since they worked for probably 5 hours. I worked with the city and paid for the right-of-way parking we needed in advance. Her consideration helped us avoid a huge issue! We didn't have to wait too long for our appointment. They arrived on time, worked quickly and thoroughly. I knew our HVAC was dirty, but man the before/after photos they took were unreal! No wonder I couldn't keep the dust down! My favorite part - and this really sets them apart: they use a thyme-based disinfectant in the ducts that smells SO good! It doesn't last long, but everything smells fresh when they're finished. The difference it's made in our air quality is incredible. I wasn't sure what to expect, but I had high hopes and ASAP knocked it out of the park. It's not the cheapest service, but the price is absolutely fair and competitive (several hundreds of dollars below a competitor quote). Support this local business and you will be so happy you did!!

I can't say enough about how professional and helpful ASAP was in cleaning my dryer vent after my…read moredryer overheated. I called them on a Saturday night, and they were able to come out promptly on Monday. Very qualified and excellent service. Also very easy to deal with and at a very reasonable price. I highly recommend Martha and Preston for all of your dryer vent inspection and cleaning needs. I also hear from my friends that they do an excellent job at carpet cleaning as well! Lannie Stoll, Heath, Ohio

KMA Electric service is best choice to call first before any other electrical contractors…read more Residential only, no apartments. Everything they need is on their radio dispatched trucks

Russel was very thorough and knowledgeable. his price for duct cleaning and carpet cleaning was…read morevery competitive. His final product was quite satisfactory,,,especially with lot of pet induced stains and smells. I would re-hire.

3/31/2026 - No stars and do not use this company. I scheduled over a month ago for furniture…read morecleaning and carpet cleaning for 3 rooms, one hallway and stairs. No call 24 hours before service and they no shown or called. I have everything ready for the cleaning. Poor business practices will go to major company now. One hour later, a man showed up at our home. No company uniform or vehicle. I thought you did not have our information? No thank you, do not bother us again.