I don't shop at Sephora for myself but they make great gifts for my friends who are obsessed with the store. I also prefer this location as it is walking distance from where I live. This location is in the packed South Coast Plaza mall so it is usually pretty crowded inside the store. There are, fortunately, multiple employees and they are really good about signaling to one another to find someone available to help you for assistance. When I went I also wanted to get the free 'mini make-over' for my eyes as I was going to an event later in the evening so I figured, what the heck. Have a professional do my eye make-up for once. The assistant was super sweet and explained all the make up she was using and how to use it. The check out line was long but moved surprisingly fast. They keep the cashiers stocked pretty well, at least at this location. I have been to a couple other Sephora locations and they were about the same size as this one, maybe a little larger but you can definitely find what you need here. As for me, I will be back next time my friend has a bday because the samples they gave me and the birthday gift (small lipstick), will be plenty for me for awhile. Don't forget about your free bday gift during the month of your bday! No strings attached except you sign up with your email account but then you can easily unsubscribe...although they do send out good sale notifications! read more

This Sephora loc is my go-to store for all my makeup add-ons, perfume and more. I have been coming here for the last 4 yrs and have always had a great experience. Store is super busy on most days and on the weekends and holidays, however it stays organized, friendly and super helpful. Every employee here is smiling and ready to answer questions. The make up team here is awesome. Ready to let you test out eyeshadows, blush, lip color and more. Be sure to check out some of the featured items too. I did notice that there is a glass door way in the back of the store that reads: "Personal Beauty Advisor" I am not sure how that works, but interesting enough to come back and find out! : -) A+ for mystery. Perks: Huge MakeUp Forever station, also this Sephora carries most of the Sephora line and Skincare lines in OC. and I must mention its inside South Coast plaza, so more shopping awaits you. Awesome TIP: This store has the smartphone square check out station in Client Services. They will usually let you know when its available if the check out line is long. OverALL: Love. Love. Love. I cannot complain. Stop by, go browse and have fun! read more

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Absolutely love this location - always well stocked and the staff is so friendly. That said, Hannah is an absolute standout - she is professional, efficient but also attentive. The store was busy, yet Hannah was patient and listened to what I was looking for. Like a true pro, she asked great follow up questions and pointed to the products that were the best fit. As someone who does not have time to linger, I appreciated Hannah's efficiency. She made this experience an absolute thrill, I felt like she was my personal shopper. Thank you, Hannah! read more

Okay, moment of honesty. I'm a total dude when it comes to these places. I stand around and try to not look like I'm in pain while my significant other looks at all of the various products and fragrances and makeup products for 20-30 minutes. At Sephora, thankfully, there's a very large selection of men's colognes and skincare products. It's not as entertaining as the XBox display at Best Buy, but I can definitely smell a few new colognes for myself, possibly steal a few samples of eye creams and lotions that are too expensive for me to buy, and at least time passes by at a reasonable rate, compared to other stores. read more

This Sephora is huge. Was able to attend a meet n greet with Chriselle Lim of The Chriselle Factor here tonight, what a treat! Sephora should do more of these events in the future! read more

I came in to do a 60-minute beauty session with Roger and he is second to none. He basically gave me a whole lesson on simple, natural makeup for sensitive, acne-prone skin while doing an incredible job during the session and made me feel so comfortable. I had so much fun getting my makeup done and he was so thorough and insightful. HIGHLY recommend!!!! read more

I absolutely adore Sephora though it's kinda pricey it's great, I wish they had a better rewards program but it's still an amazing store

You have to wait in line to get in due to the limited capacity rules and you have to wear a mask, not a big deal. I came in to buy some cologne so I was in the corner where the men's fragrances are and I pulled my mask down to smell the different colognes they had. A worker came over and told me she needed me to put my mask back on or I'd have to leave. I was literally the only person in the men's fragrance area and I was probably at least 10' away from the next closest shopper. I told her I wasn't going to spend $100+ on a bottle of cologne without smelling it first. She replied it was store policy so I just told her that was fine and I would leave. I'll spend my money elsewhere. read more

I come here mainly for convenience because it's close to my home but also, I enjoy the brands they carry. This Sephora is always crowded and the line moves relatively slow. Service isn't the best, I've asked staff questions and they sometimes just ignore me. It doesn't take much effort to tell me where NARS is right? I don't understand. They also need to train their staff better. One girl color matched me and told me to go with Bisque (M) for the Marc Jacobs foundation. I trusted her so I bought it. Now I'm stuck with a very dark foundation that I can't even return. Oh, and samples here are always destroyed, dirty or messy. Especially lipsticks and eye shadow palettes. Bummer. I've been to better Sephora locations where service is exceptional and the make up samples look like womanly products- not play dough. read more

I originally had gone to the Sephora across the street but they were out of the brush I was looking for so they called this one for me to check if the had it to which they said yes, they had 2. So I came over quickly just for them to not have it. I asked one of the workers to check for me but she was not that much help. She told me they were out and it seemed as though that was all she was going to help with. I asked her did you sellout it in the last 5 min because someone had just confirmed they had it to the other store across the street. That's when she "tried" to help me look for it. She says oh the store across the street says they should have some. Obviously not if I just told you I came from there ‍. How does that help? I then replied well it says online that that you guys have some too to which she didn't have an answer. They checked the back and still didn't have it so someone must have lied over the phone or didn't check well. Either way their customer service is horrible. I understand inventory can be off sometimes but how do you have someone literally confirm but not actually have it. Sephora also needs to fix their in-stock on the app to be more accurate to reflect what they actually have. I didn't catch the workers name, I wish I had because she truly was no help at all. She didn't even offer any tips to get it online or any suggestions for similar brushes. She was just ready to stop helping me. How are you supposed to sell more products like that. Customer service there is 0/5. I truly do not recommend this location, go to a different Sephora. read more

This is definitely my all-time fave Sephora store. Not only do they carry a lot of brands that most other locations do not, but their beauty studio artists are amazingly talented and sweet! I always receive excellent service here from their employees. I would highly recommend getting your make-up done here. It's complimentary for VIB rouge and free with a $50 in product purchases for everyone else! read more

Although this location was big, I wasn't impressed with what I found. I came here looking for an eyebrow enhancement kit. It took foreverrr to get some help. I don't mind that some of the workers were occupied with other customers, but there were a few workers who weren't doing anything and saw me wandered around looking clueless, but didn't mind to help me. I made eye contact with some of them and before I could ask for help, they would look away, walk away, or touch up on their makeup and whatnot. =/ Thankfully, I finally got some help from a lady whose name I didn't ask for. I told her what I was looking for and she gave me a few options, which was nice because I like a variety to choose from! I also asked for the huge combo palettes, but unfortunately, they do not have them in the store until winter, so I can only get the big ones online. I finally decided to get the Sephora Arch It Eyebrow Kit that came with the eyebrow color, 3 stencils, eyebrow gel, eyebrow brushes (1 big one and 2 mini ones), a tweezer, and a small pouch to put all of those things in. The price was $35. I came home and used it that night and it didn't work so well for me. The thing that sucked was that this kit only comes in ONE SHADE for the eyebrows, so you can image that the shade didn't fit my hair color very well. Maybe it was only my second time using stencils, but I cannot seem to use them effectively! Any tips with stencils? Anyway, I'm definitely returning this kit. Maybe I'll find something easier to use? read more

I usually get decent or good service here. I finally found some foundation that matched my weird skin almost exactly! The only reason I took away some stars is because: It is always packed The testers are often out/applicators out because of the above They keep running out of different things I want and I end up going to Macy's. They keep changing the layout around when there wasn't really anything wrong with it in the first place. read more

First of all, I'm the kinda girl who never wears makeup and if I do, its minimal. Second of all, I have little experience with makeup and I dread going to makeup stores in fear of being looked down upon as a plain someone who's trying to look for something to fit my skin complexion in a store like Sephora. BUT LO AND BEHOLD; I came out with a dazed smile and a Sephora bag with my self esteem still intact, if not totally shined and polished x20 like my face. The ladies at Sephora were super helpful and friendly. I had a lot of questions regarding finding the right moisterizer and cleansers for my face and they did a superb job at finding my right shades! There was also a special at Sephora where you could get a free facial and they also kindly directed me to one happily. They were really attentive and gave me wonderful recommendations and comments about which items suited my skin. The products are rather pricey, but I walked out with a smashbox lip gloss, eyeliner and moisterizer with a happy face :D Once I save up more money, I'll be back to Sephora~ read more

I'm not really a makeup person but thankfully Sephora isn't all about makeup. They've got all kinds cool stuff like perfume, skincare, and nail polish which is more my thing and when I do want to dabble in the makeup world, I can come and play here. I spend so much time here that I've even got a Beauty Insider card which I can add to my PassBook. They also have an iPhone app. I like stores that are tech savvy. I also love that I can check out at any time with one of their associates because they all have a Square card reader like device attached their phones. I came here to redeem my birthday freebie and to also get a lip exfoliant. Every major brand has one but I was able to find one that I liked from Fresh that was all natural and organic. The sales associate was kind enough to point out the different ones and help me make a decision. Now thanks to her, I no longer have dry chapped lips which is often an occurrence during Winter. This is a pretty big Sephora located near Bloomies and has several products. Customer service is also friendly. I'll be back for more goodies. read more

Love the new location but what's up with the services? Browsing and MINDING MY OWN BUSINESS at the lashes section, here comes lady in red (staff member) would just get in front of me and trying to adjust merch. Although it was fine. No excuse me, no pardon me, no nothing! Here comes another lady in red training another girl and literally cut me off by showing lashes etc etc .. I'm a customer! I'm Freaking shopping! Where the heck is my personal space?! VERY rude! Other than, store is big, lots of products to choose from. Just wish my shopping experience was more pleasant. Ugh! read more

Came here with my bestie for a special event. The creator of Tokidoki (Simone Legno) was there doing an autograph signing event. The girls working at Sephora were really fun and energetic. I personally had no idea who this guy was or even what this brand was about. But either way the positive vibes being emitted from the crowd was nothing short of contagious I let my bestie go shopping for about 10 mins and in that time she managed to drop $100 bucks.....all on tokidoki stuff. Yea go figure. But she was stoked to get a personalized sketch / autograph and picture with him, so if she's happy; I'm happy :) Also one of the employees told me that Kim Kardashian will be making an appearance there soon.... I'll definitely have to come for that one!! read more

SEPHORA - meet and greet with tokidoki creater Simone Legno - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

Yikes! I'm a VIB Rouge member, so I spend a lot of time and money hoarding beauty products. First impression of this store, the staff definitely needs more training!! First, I'm looking at concealer and a tall older blonde woman offers to help. She steers me toward a gorgeous Tatcha product that she admitted while swatching it on the back of my hand, they don't even have in stock. Bummer! I can order it online right? Nope, she gives me this fake sad look, shakes her head at me and says the manufacturer is totally sold out. Sooo thanks for showing me this product I can't even buy?? Then I start looking at a summer foundation that comes in two formulas - matte and dewy. I told her I prefer matte. Again with the head shake and insisting that I need dewy bc that's what all the girls are doing these days. But. I want. Matte. She fully ignored me and then pawned me off to the visiting Givenchy sales rep who talked my ear off for half an hour so I can buy from her. Ew. I'll just stick to buying online! read more

Hands-down one of my favorite Sephora locations & I mean, you can only say this so often about stores (am I right?). I'm going to be straight up, I'm not a die-hard makeup enthusiast and I don't know always know what's the latest news about beauty products, but I know what I like and don't like. My recent love affair with lipsticks, lip stains, and lip liners have become so real and prominent - I can lose myself swatching different products while in this store. It's the inner super girly side of me, what can I say? Hardwired to love it all! Wonderful to begin the start of a beautiful collection, but painful for my bank account! The best thing about this location besides all the products readily available to you, is the quality of the workers. The customer service here IS something to rave about. They are super friendly (& not fake friendly) and genuinely there to help you with your makeup needs. While some may not like always being attended to, I really don't mind because it's never been too excessive on any of my visits. It's funny because every time I used to come with one of my good friends, SHE would be mistaken for a Sephora worker. Priceless. If they don't have something in-store, I believe you can order it when you're checking out or if you're not down for that, feel free to order online. The only really main pitfall I can think of is that this location can get super crowded & certain popular items may run out quickly. Another tidbit is that if you can foresee yourself spending a good amount of money on makeup, if you haven't already you should definitely sign up for the beauty insider rewards program. Woo another card to add to your probable ever-growing collection of reward and stamp cards in your purse/wallet. Exciting. tldr; Great location, many different products, great service but can get crowded. SWATCH HEAVEN, SWATCH HAPPY, SWATCH LIFE. ^ & if you do get swatch happy, there's makeup remover and rubbing alcohol on the sides of aisles. :) read more

Came in on a whim after shopping @ Macy's. Mother-in-law gave me a gift card to Sephora and figured I'd use it that very same day. I came in, and asked if they had time for a full-face makeover. If you're an avid Sephora shopper... you know that there's a difference between a mini makeover (spot on face) or full face. Olivia greeted me and asked me exactly what I wanted done. I initially wanted light purple lid and a nude lip. I rarely have eyeshadow done... since I don't know how to do it myself. Lol. I end up looking like Carrie after attempting to paint my face lol. Anyways, after Olivia finished my eyes, I wasn't happy with the purple color. It was "Very Alice and Wonderland," she nodded and suggested going with a brown. I'm happy that she wasn't fazed by my indecisiveness and last minute changes. Olivia was attentive, patient, sweet and a master at her craft. Excellent customer service and above all a great representation of Sephora. Can't say that about the Sephora in Marin lol. read more

Huge shoutout to CRIS!! She helped me find the right affordable products for lip care. The cold weather has left me with chappy lips but Cris assisted me with affordable and very effective moisturizers for lip care. Additionally, she shared her insight on Urban Decay's moisturizing lipsticks which not only look great but also keep my lips hydrated during this dry cold season. Cris went above and beyond when assisting me with lip care products + sharing her insight on best lip care! Thank you, CRIS. read more

Yuck. Service here is a hit or miss for me. Sometimes I get really excellent service and the staff is super helpful. Other times the staff can be really rude and it takes FOREVER to get waited on. I am not a makeup person, although occasionally I stroll in whenever I run out of lipgloss or need mascara (BTW, the place is great if you love the namebrand stuff...I do). The store itself is pretty big and there's a lot to choose from compared to other Sephoras I've been to. Eh...I'd probably write more, but I'm in a bad mood and I'm already a little peeved at my last shopping experience. Thanks to NO ONE at the boutique, I'm stuck with a foundation that looks terrible on me, and I'm debating on whether or not I should return it (oh, their return policy is pretty nice, I'll admit). And this has nothing to do with the store (well, kinda), but...Bare Minerals sucks for ladies with olive skin and it's NOT hypoallergenic! read more

Very good service here!! I came in the other day looking for my foundation color and an employee by the name of Andrew was incredibly helpful. Looking for my shade under MUFE was a very easy process. She sat me down and tested the products on my face. Unfortunately, MUFE is incredibly pricey, so she gave me wonderful alternatives that did similar things. I didn't want to commit so I asked for samples. Expecting only literally "sample size", she gave me enough foundation from both types that I could probably use for at least 4 times!! She discussed with me the different types of foundations and described with me what works well for what type of skin tone and everything.. superrrrr helpful!! I learned a lot, thanks!! And she was very nice :) Their Beauty Insider Card is probably not as great as Ulta's (because they have days where you get triple points..) but this place is closer. Just because it is inside South Coast Plaza, it is relatively busy, especially on the weekends. Weekdays is much easier. Their return policy is great too! You can keep a product for however long you want but just as long as 80% is still available, they will return it :) read more

This Sephora is only useful if you know what you're getting. Location is pretty nice but the service is slow and they don't acknowledge you. There's tons of staff around that avoid eye contact and pretend to be busy. I wanted to know which highlighter would look best for a natural look and their artist told me to play with the colors. She went on a rant about females finally getting power and how we should experiment and not be told what to wear or do. I came to Sephora ready to spend and for advice on upgrading my look, not to experiment. I ended up going to Nordstrom for real expert advice. Dear Sephora, instead of overstaffing...just invest in quality people read more

Got a makeover done here by Alanna C. She was super nice and personable and made me feel comfortable the whole time. She asked if I was okay and if I liked what she was doing during the whole makeover. I ended up LOVING my look at I love the friendliness and great customer service that Alanna has. Would definitely drive out here again for a makeover with Alanna again. read more

SEPHORA - Final look. - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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Went in when the store was pretty empty, I couldn't find my shade of concealer on on the shelves so I tried looking for someone to help. There was a male employee that went straight to help another group of girls that had designer bags, walking right past me. Another group of employees were just chatting and ignored me, so I gave up and went to pay for the things in my basket. Told the cashier my situation, when asked if someone helped me, she apologized and looked for my shade. But sucks that most of the employees are stuck up. read more

Everyone uses hair, face, skin, body care products. I'm included. I've been coming here for years & always had good experience, this review is long overdue & I'm motivated to write it, thanks to their greeter & make-up artist who helped me yesterday. Here's a model of great client service: to be warmly welcomed when I walk in, get what I need, pay, go & get rewarded for my purchases. It's not rocket science, but good service seems to be more rare these days, so when I find it, I write about it & reward the individuals who made my day. I needed a mini eye-make-up done for birthday dinner with my husband & the super-sweet greeter (glasses, braces, dark hair, sweet smile with a Harvard pin on her uniform, too bad I forgot her name) was quick to find a great make-up artist: Alexis, friendly & professional. Always a great start! I'm SUPER picky when it comes to eye make-up (I know what hubby likes). Often times it's hit or miss, but this was a hit! Alexis skillfully worked her brushes & products, made me look like a rockstar! I then grabbed the lip balm I needed, paid (off hours-short line) at the nice cashier & done! Thank you Sephora for having great artists like this one! I'll be back for more! read more

This Sephora is by far one of the worst Sephora I have been to. Jean is a tall blonde lady that only seems to help other women that is around her age and seems extremely bias and judgmental. When I kindly asked for a sample she rudely said you can bring it here. Keep in mind she was doing absolutely nothing besides standing. I hope you can see this Jean because you definitely made this my last trip to this location. You turned a good day in to a bad one just because of your terrible and entitled attitude. Thank you for giving me one of the worst experience at a Sephora when you didn't even have to do anything. Great nonexistent customer service. read more

The woman at the door with the tattoo on her left arm was so kind today! Unfortunately I never got her name but was beyond impressed with her service & briefing of store rules. There was another shorter woman who was very helpful. I would give five stars but the woman with the ratty balayage & hazel eyes needed to lose her attitude and put more effort into her job. Other than that, it was a clean store and a nice visit. read more

Jeffrey gave me the best experience I've ever had at a Sephora or any store to be honest. I rarely wear makeup but was feeling brave and wanted to find a red lipstick and liquid eyeliner. I approached Jeffrey 3 different times while shopping in the store and Jeffrey was the kindest, most supportive and helpful person I've ever met. Not only that, each time Jeffrey seemed genuinely excited to assist me. Jeffrey was so knowledgeable that when I showed a photo of a lipstick and asked what it was, Jeffrey knew what color it was instantly and showed me how combining two colors would get me the color in the photo. This experience makes me want to come back to this store all the time! I tried the makeup at home and was so happy with the recommendations made. Protect Jeffrey at all costs. You have a gem at this store! Thank you for being you Jeffrey! read more

Despite 2 new Sephora locations that opened up near me, this store is still my all-time favorite! This location has better makeup artists, higher end brands like SK-II, and a larger selection of gift sets. I love getting makeovers here since they always do an amazing job on me! Weekends get packed so schedule a makeover in advance! Last weekend for the VIB rouge 20% off sale, I got most of my items at this location. Even though this location is always packed, it's such a large store that it has the best selections! As for makeup classes, this location has a ton of classes each month! I try to go to a class every couple of months to learn new tips and techniques. Plus, the classes are free! I also love getting a Perks facial with $75 purchase. The facial does wonders for my skin. Everyone here is so friendly and knowledgeable, I've always received product recommendations and the best makeup advice here! read more

My daughter always likes to purchase her makeup here, we recenelty visited and had her makeup done for homecoming and it was done very poorly. We still enjoy the products, the service and makeup artists are not the best. It spoiled her special day thats why i am giving them a 3 star. read more

The staff here (for the most part) is friendly, approachable, knowledgeable, and helpful. I always appreciate the undivided attention I receive when I request assistance -- yet I never feel pressured to purchase. I enjoy the ability to sample many of the products while in the store -- and receive complimentary samples to take home, too! They have an amazing return policy, as well (just wish I was aware of it earlier). I lose track of time when I'm in here. read more

For a location inside the trendy and expensive So Coast Plaza, I expected more from this store. Its located steps from Bloomingdales, where the clientele are supposed to be "better off", yet looking at their shelves, it seems the ghetto girls went through the store. I walked through the make up aisle, and it looks like people with no knowledge of hygiene touched the sample cosmetics. I know a lot of ladies like to freshen up their make up, some even come in to do their make up completely, but cross contaminating one color with another, or not even trying to keep make up clean was gross. Maybe it was a busy weekend, where all the riff raff comes to stay cool in the AC? Regardless, no one from the Sephora floor was checking to see if people were keeping things clean, or, maybe they've given up. It seems more staff were schmoozing with other pretty people, letting the store go to hell. read more

Sephora at South Coast Plaza is the best!!!!!! They are fully stacked with merchandise and their staff is courteous, knowledgeable and professional. There is no pressure to purchase items here and you can find everything that your heart desires. Also, even though the lines are long sometimes the staff is efficient with moving along the lines. Overall very happy with the shopping experience here. read more

i left a review on google but i felt i need to leave one here too. the workers here judgmental and rude as hell! i'm minding my business looking at MAKEUP ! like miss girl stop staring at me and thinking i'm gonna steal! i have money! do i need to be walking around with bands and expensive clothing so they think otherwise? and one of the workers literally was trying to push me out of their way when there was SO much SPACE! also i'm brown and lowkey feel it's racially motivated but i don't want to be the one to say it. i rather take my business to another sephora. like ladies stop taking the job so seriously they aren't paying you enough for that you're not getting a medal or a raise ! you're only making people uncomfortable and losing business! i was ready to spend over $200 but i decided to put everything back and i bought my stuff online instead. fix y'all's attitude life ain't that serious sorry i had to rant I WAS SO PISSED! read more

This review is for Narry who is just amazing at what she does!! I started getting my eyebrows and makeup done with her since last year and she consistently went above and beyond each time! Not only is she an excellent makeup artist and just awesome at what she does but she's also very professional and such a beautiful human. I get tons of compliments each time I get my makeup done with her and I'm so lucky I found her! read more

Just left the South Coast Plaza store; not happy with the level of customer service received. Associate JoDean was very rude and condescending, unprofessional, and unhelpful; this appears representative of multiple team members at this location. It's nice that Sephora remodeled this location but they should've focused more on remodeling their employees' attitudes. read more

This Sephora is so well managed. I have never been asked more if I needed help or assistance. The store was packed with post-Christmas shoppers and the staff was handling it impeccably. When I got to the register, I off handedly mentioned something I missed and the associate helping me left the cash register and went and got it for me! And, even though the line was so long, they had every register open and that line moved so fast. I was so impressed. We were even greeted on our way out and asked if we found everything we needed. Well done to the the whole team at this location. read more

Okay let me start by saying EVERY-TIME I've been there I've been treated well. ALL employees make an effort to smile and welcome you. LYIDA and her team of Artists Alex, Crystal, Manny, Brenda to name a few, have gone above and beyond to make me and my BFriend look beautiful. The New Dry Bar is awesome too. I'll be getting my hair did every Weekend now for $20 bucks. Thanks to All read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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