This biz does not trust you. Next time you're in the store, notice how they watch you from a distance , cameras sec, and at the door. If you make a purchase, it's fine, but if you try to return something, you'll face unnecessary hassle and intimidation read more

Claire went above and beyond to help us, answering questions we had about makeup and skincare! She was extremely patient and knowledgeable. She made sure we were color matched, and let us know our skin types, and what products we should use. She was the sweetest, and made our experience amazing we will definitely be coming back to her! read more

It was amazing getting the Full Face Makeup Service! Rogelio was the best! He did a neutral look with a nude lip. I absolutely love it. He cheered me up and made me look and feel amazing! Thank you so much! I really appreciate you and the work of art of a service you did for me. read more

This place is not friendly and so unprofessional. The workers do not help when asked and they show laziness, they just stand around and talk to their coworkers. I asked for a color match and they left me hanging there saying that they will get someone else to do the job. read more

Roger saved our family photo shoot. I arrived at the wrong Sephora for my makeup appt and had to rush to the correct location. I arrived late, sweaty, and SO flustered. Not only did Roger have the perfect calming energy, but he also did an incredible job with my make up. He made the perfect recommendations and knows what he is talking about We arrived at our photo shoot with minutes to spare. Thank you sooo much!! read more

I consulted with my wife for this review because she is a regular at the south coast plaza Sephora. This location usually has most merchandise in stock. The sales reps are nice and not too pushy. I was very happy with the fragrance specialist (9/14/19). She took the time to explain the difference between perfume and cologne etc. I told her what fragrance I currently use and she found similar scents for me to choose from. So cologne smells different on everyone, I was already wearing my normal scent. The fragrance lady sent us home with a few samples. Now I can try the scents and see which works best with my pheromones. read more

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Yes- this store is always busy but I have to say they almost always have what you are looking to buy. Very large selection due to the size of the store I suppose. The staff are always helpful and seem to be patient for such a busy location. The lines are long but go very quickly. Sometimes the testers are messy but I wish the customers were a bit more respectful of trying to keep those things clean instead of making a mess for the employee to deal with which can't be easy all the time. I think there needs to be more tissues and makeup remover in places so you don't have to hunt it down so much. Overall, great store and convenient location. read more

Roger is the best at makeup ever!! Go to him. Went for my engagement party makeup with glam. (Also a great time)!

Love love love this Sephora. I live inland and our Sephora is like 1/2 of the size of the South Coast one. The South Coast Sephora has more products available in store too! Lorna helped me the other day and was an angel. She was so knowledgable about the products and ingredients. Super sweet and helped me find everything I needed. Thanks so much! read more

Roger is fabulous. Friendly, down to earth and know his stuff. Very familiar with wide range of product. He can definitely help you looking fabulous. Highly recommends him read more

I came into Sephora wanting to find a lip treatment for my lips and I was welcomed by Kristina and she told me about the PERK treatment and I was super interested because I never did a deep treatment for my face and lips! Roger that the one who treated me and he was just amazing! He went into detail on exactly what the treatment will entail all the way down to detail of each product he was using for me and why he was using it. I've been struggling with my skin for years and Roger made it so easy to understand the process of a good skincare routine. Plus this treatment was so enjoyable! Learned so much! Thank you Roger!!! read more

There is a treasure at this Sephora and his name is Roger . He's a kind ,funny and knowledgeable individual, who not only made me feel beautiful and extremely happy at the end of my service but he made me feel comfortable about wearing makeup which is something I rarely wear. He encouraged my questions without sounding annoyed and followed up with great detail on application techniques and recommended wonderful products that alined with my preferences all while not being pushy. I 10/10 recommend him to anyone,will definitely be coming back for beauty services with him read more

If you need to get your makeup done, ask for Roger. He did such a good job.. he literally made me look like a doll. He is Very fast, and knowledgeable! read more

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I love this location for its variety of options! I'm able to experiment and try different products in person in this location !

I booked my first 30 min. service with Roger. My main focus was to find my perfect foundation match. I suffer of hyperpigmentation and covering my blemishes is a huge deal for me. A lot of the times I use hats to cover my forehead blemishes, and I feared that I would not be able to find something to help. I wanted something light weight natural looking. Roger tried several samples and made sure I left to my satisfaction. Good news I end up buying two winners! A full coverage for special event and a medium coverage for everyday. Check out the before and after. Thanks Roger!!! read more

SEPHORA - Roger's magic - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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Roger did my make up and he did such an amazing job! He made me feel welcomed and most of all beautiful. I will definitely be seeing him again. read more

DRE!!!! Bottom line, I SUCK at makeup. I'm rad at skin care & knowing great products but for some reason my chubby lil fingz can't seem to apply makeup well haha I prefer to not wear makeup so when the time comes where I do, I'm seriously doomed! Dre saved my face & my day my making me look fab w out the drag for my friends wedding day! She did exactly what I wanted, which was a simple sexy look! By far my faveeeeee makeup artist to date! Can't wait to go back to her for another event :) Ty Dre :) read more

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Roger did my makeup for a wedding I had this past weekend and did a fantastic job. I looked like a million bucks and received compliments the whole night. I would highly recommend Roger if you need your makeup professionally done, and he gives you great tips for doing your own makeup later! read more

I would've give this a five star but I was there at least an hour before closing time, did not get help within the first 20mins of waiting. I absolutely loved the way Eric helped me with my foundation match, did not feel rushed at all! I was happy he helped me. Only reason I will be returning! read more

Loved the service I received here! A sweet worker named Binh helped me navigate the store really well. She was incredibly kind and helped me. When I went to pay for my items, another worker named Aaron helped me so much. He was the sweetest. I'm glad this Sephora location has great workers read more

Roger was great. He taught me some great tips for applying makeup and he did an amazing job on my makeup.

Nicholas was incredibly sweet, knowledgeable, and efficient. Understood what I was looking for and sold me on some products, that I tried out for tonight and couldn't be happier with ! Having worked in customer service for years it's refreshing to have someone be so attentive in such a chaotic store! Thank you Nicholas ! read more

I've always been a make-up junkie wannabe and I learned really young that what you put on your face is as important as what you put into your body. Quality products are essential and for me, I can find most of my make-up needs at Sephora. This location is quite large and they have more brands than other locations. For instance, the South Coast location carries Chanel makeup, which other locations do not. This time around I was looking for the Disney Ariel collection mirror compact which was sold out online and was sold in limited locations. I made the mistake of going to the Shops at Mission Viejo first, and was told that they didn't carry the Ariel line. The CSR there told me to check out South Coast Plaza. So I called the store at South Coast to save myself the trouble of driving there and coming out empty-handed. The CSR who took my call put me on hold but after 10 minutes, she actually found one. It was the last one they had in the back and she put it on hold for me. There's this moment of jubilation that every girl gets when she finds exactly what she's looking for and I had it at that very moment. Thanks to Sephora for making this girl superficially happy. read more

SEPHORA - Disney's Ariel Collection mirror compact - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

I scheduled a 60-minute mini makeup session with Roger(Rogelio). He did an amazing job showing me how to do my eye makeup, as well as deepening my knowledge and skills. He was friendly, professional, and patient when providing service. Definitely 5-star experience! read more

I'm not an ardent Sephora fan, but decided to pop by their huge store in South Coast Plaza to try out a mineral sunscreen. Firstly - the store is huge, which means navigating it can seen daunting. There's a lot of staff around (some that are very friendly and who will come to you if you look a little lost or bewildered, and others who look displeased if you approach them for help, but c'est la vie!). I love the fact that you can get samples of pretty much everything! I got two Kiehl's serums as samples, and my friend got everything from foundation to setting powder to try at home. The one thing my friend and I both noticed (both of us being on the shorter end) is that the wall/shelf mounted mirrors are really high so we were constantly on our tip toes when trying on different products. read more

This sephora location was one of the first Sephora stores in LA , there weren't too many people knew about Sephora back then, I used to shop here often when I was younger. I usually buy cosmetics at Bloomingdale's now, but sometimes I still come here to hunt for pretty colors and scents. I like the Makeup Forever store inside this Sephora store, this brand is playful, lots of glitters and little stones to do special looks for Halloween or holidays. I ONLY choose brands that are NOT tested on animals, beauty without bunnies, that's the real beauty! Look for brands that are made in Europe, like Paris or London, they have banned testing cosmetics on animals many years ago, or Urban Decay and Smashbox, they are the only two American designer cosmetic brands that are cruelty free! For the moment. I love the makeup primers from Smashbox, the green ones fix my red face on alcohol problem real good. The bright colors of Urban Decay are so intense and beautiful, I use it to do playful looks sometime, but I found out that I couldn't wear Urban Decay eyeshadows more than 2 or 3 hours, I get irritated eyes from it. My skin is very very sensitive, I am allergic to a lot of brands, except Chanel, Dior and Smash box. So I stick to these three brands all the time now. I just can't get enough of Dior cosmetics, the colors are so feminine and pretty, since I don't usually wear face and eye makeup, I just keep buying lots of lip colors, I always have two lip colors with me, one for daytime, one for nighttime. The 5-color eyeshadow compacts have always been my favorites, too bad I don't wear eye colors often, so I can never finish those, for $60, it's really wasteful. They have very expensive brands like Guerlain, Givenchy and Dior..etc, or more affordable brands like Urban Decay, Makeup Forever, Too faced, Hard Candy...etc, or just Sephora brand, even more inexpensive, you sure will find something within your budget! They have everything, I mean everything here, makeup, skincare, bath and body, perfumes, tools, high tech tools, beauty on the go, and many many more, just tell the sales people what you are looking for, they will help you to find the right things definitely! As for men, they have skincare and lots of colognes, men need skincare too when they grow older, especially eye cream! A huge store with all the beauty selections, everybody can find something great here for sure! read more

SEPHORA - Makeup forever store inside Sephora. - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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At all cost avoid the older blonde/brunette lady at the register. I went to the Sephora store with my gf because she needed to return some lipstick. When we got to the counter it started off cordial, but for some reason every time my gf responded the older cashier kept cutting her off. 1st she asked why she was returning and my gf responded. Then when she asked for a follow up reason as my gf was going to respond she immediately got cut off and asked if any of the lipsticks were used. My gf replied that 3 were and 1 wasn't. The cashier checked and awkwardly implied that my gf was lying and glared at my gf and said all 4 lipsticks were used. I was a little confused at the tension that occurred because you get the same refund regardless if they were used or not. So...? After she asked for my gf email and as she was telling her the email the cashier again cut her off and took out a pen and told her to write down her email. What was the point of asking for the email if she was just going to have her write it down in the first place? All in all she was very rude and a simple return created a lot of a tension. Towards the end of the conversation I observed my gf stop responding because she kept getting cut off. I bidded the lady a goodnight and left. I'm glad i don't buy make up so i don't have to deal with her. read more

I was looking for a makeup artist to do a makeup look for engagement photos and saw all the great reviews for Rogelio on Yelp. The reviews did not disappoint and he did an amazing job! The look was perfect and he recommended some great products to me. Definitely going to be my go-to for future events and photos! read more

Ashi the manager here is an absolute gem. I had a minor setback which she resolved with so much grace and kindness. I will definitely be back to continue to support this Sephora location due to her excellent customer service! read more

Roger at So. Coast Plaza in Costa Mesa, CA was honestly the reason I had a great experience at Sephora! He did not bombard me when I was browsing (which I appreciate). He simply informed me of the services and gave me space. I wanted the Makeup by Mario Master Mattes Eyeshadow Palette but unfortunately this is the THIRD time it's sold out at Sephora and I was truly upset by the news. To cheer me up, he asked if he can help me find anything else so I asked him what he recommends for my skin care and under corrector/eye makeup. His positive vibe and his customer service oriented assistance is a perfect balance so I decided to try the hydra facial! I am extremely grateful for him because he was kind, funny, personable, and made the hydra facial treatment an unforgettable experience! I felt like I was being treated with the upmost respect and he helped me relax and forget about my stress during the process. After the facial, we reviewed my skin regime and he introduced products that helped reduce my redness, pores, and dry patches. Since my skin was red after the facial, I asked him to help me cover it with tinted moisturizer and OMG he introduced me to light, natural, skin enhancing makeup. I was jumping with joy because the products he used on my skin were AMAZING and he enhanced my features without looking aged or cakey. He truly exceeded my expectations and I felt a like a weight was lifted off my shoulders because I no longer had to do research on an overwhelming list of beauty products thanks to his assistance and patience. Roger is a rockstar and I felt extremely lucky to run into him at Sephora. I've now recommended him to my SpaceX colleagues and I will ask for him on my next visit to California in March and I can't wait! read more

SEPHORA - Roger's attention to detail, customer service skills, and knowledge on skin care and makeup exceeded my expectations! - Cosmetics & Beauty Supply Near Me - Costa Mesa, California

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Came in today to buy more products before the sale was over, Narry was amazing and I ended up doing a 30 min hydra facial with her!... my skin looks amazing!! I'll definitely be back read more

I don't normally write too many reviews but good sales/customer service people should always hear positive feedback and I'm having a good day thanks to ROBBIE :) Sephora is very intimidating and I feel very out of place when I'm there, I don't know the names for all the make up I don't know much lol. Some experiences I've had I have left feeling more confused. Today I was cruising around, wanting to make this a quick trip. Robbie found me right away and I just said "you tell me, which shade do I need" he asked me three questions about what I was using it for, tried it on me and boom I'm sold. That's how you do it people, honesty, efficiency, and compassion. My whole perspective has changed, thank you Robbie :) read more

Roger is amazing - don't hesitate to book with this artist! And he's a lovely kind person too!

Sephora is to a girl what Home Depot is to a man. That's how I like to think about it. Like the girls who miserably trod beside their men in Home Depot there are just a bunch of men who miserably trod behind their women when shopping is involved...(unless the girl is your hag.) How can you not be giddy when you see all the brands of makeup from Sephora's very own, to Nars, Makeup Forever, Perfumes, Colognes, Makeup brushes, makeup pallettes, Urban Decay. Primers for your face, lipstick, and eye shadow can be found. Lipsticks of oh so many shade. Lipsticks that can double for blush. Highlights, concealers, hair accessories, and makeup artists. You come in thinking you want one thing you leave spending 50 bucks for a few things. This is my vice =( This place is well stocked and so popular that I find myself going first thing in the morning. That way, I get to choose what I want and enjoy my personal space. That way I don't have to worry about reaching for the same item another person's looking at. That way I don't have to share a mirror as I try to put on eyeliner. I came here one morning with a friend who was wanting a new look and the guy who did her makeup was so helpful with his tips for her eyes. I really appreciated how he would do one side of her face and have her mimic his tips and make up application on her other side of the face. The only thing about this store is that coming here during the afternoon and evening is insane, it's enough to make a girl turn away! The crowds are a plenty, the people who work there are a bit more brusque, and the general energy makes me want to turn away. Yet come in on a weekday, first thing in the morning, and aaaahhhh. It's just so much more ZEN! read more

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My daughters and I was going into Sephora to buy some skincare and makeup. I was at the chanel section and my daughters were looking around. When one of my daughters asked an employee, the employee gave her a stare thinking she's going to steal something. I see those tiktoks about sephora kids and they mistaked her as one of those kids. This is unacceptable. Workers should not judge anyone. She was being polite and asked the workers politely to recieve back a death stare. Once she started paying, the worker was asking for me, as the mom, when she was paying herself. Very unacceptable employees. Never coming back again with my children read more

The lines are just always insanely long here. I do love the service and selection they have here and usually come when they send out coupons and I am looking for something specific, or for the free birthday gift, their rewards system is also very generous and worth joining. While this location is practical being inside the mall, it is also a guarantee for a long wait, though they do their best to keep it moving as quickly as possible. read more

Nicole from Too Face was awesome she helped color match me and was super helpful with picking out the perfect foundation and eyeliner!!

Today Jackie helped me with finding a travel size bottle of a fragrance I was given. She spent a good amount of time helping me and was able to show me something that I liked. In the end I decided getting the Replica lazy Sunday morning. Ty Jackie for all your help :) read more

I shop online whenever I can but on the rare occasion I have to go in, the staff are consistently aggressive with "loss prevention" techniques to the point it's uncomfortable. For example, I had to run in today for an exchange and in less than 3 minutes was sternly "greeted" by the same employee three times. She followed my around the store as I got face wash and then did my return. Why?? I didn't have any large bags, bulky clothes, and in fact asked on my way in to be pointed in the right direction so I could get in and out quickly. It's like this every time and it's totally unprofessional. read more

ohhh sephora... i love this store. its soo big its like dying and going to heaven. when i come in help is pretty non exsistent. the store is soo big i get lost easily trying to find the brand i want. having a sephora credit card is deadly. i always come in looking and buying one of everything. read more