Unfortunately, I had an extremely disappointing costumer service experience. Flagged down one of the employees & asked if I could ask her her a quick question, and she rudely replies, "No, sorry. I'm coming back from my lunch break." Super disappointing. read more

Should be zero stars! This place is ridiculous! After purchasing a few over priced items with my daughter, the girl at the register forgot to put the over priced lipstick in the bag. After 20 minutes waiting on them reviewing video footage they were able to determine the lipstick didn't make it into the bag! Are you kidding me. They won't be swiping my credit card anytime soon! Back to Nordstrom's where the treat you like a human and not a petty thief! read more

I'm a huge fan of Sephora. I've been since Kevyn Aucoin was alive and recommend the late and great mr shu uemura eyelash curler. Those were the days when customers truly appreciated service and wrote to celebrate and suggest, not tear down with detest. I shop at Sephora South Coast Plaza and Brea as I live in Anaheim. But I gotta admit that driving down to this Sephora and getting a consult on some simple things I need are precious and special. Time is valuable so I do a lot of my online research. And when I was at the Mission mall, after dining at Rubio's, although I didn't feel my most fresh, I visited the Sephora here and had to get a fragrance and a few tools. I also needed a little assistance with my foundation as some health issues has made my skin awful currently. There's a guy who works there names Lewis or Louis who used to be at the Sephora South Coast and there he was! At Mission! What fun. We caught up on skin and makeup and he also showed me that I needed to exfoliate gently so I got the Thatcha powder. Anyways, kudos to an awesome team, your hard work, and for making the world a more beautiful place with your generosity and time. It's hard to try to please everyone and you guys are never gonna but believe me when I say that the ones who are happy...are grateful. Thank you to this Sephora team for your outstanding service because it's not easy but you guys made it fun. I've been shopping at Sephora since 1999. South Coast Plaza and San Francisco. Thank you again...and the Thatcha powder exfoliatiant has made my skin glow like Orion's Belt! Lewis, Louis, thank you again. read more

My mom and I visited the Sephora in the Mission Viejo Mall today. I have shopped there many times and had good service but today 2 employees went out of their way to make our experience today excellent! I was going in just to restock my usual make up but my mom needed brand new make up. Marissa, a make up artist for Smash box make up offered to help. She helped my mom a find new foundation and gave my mom a mini make over. She is very talented with make up and gave great advice and make up tips. Needless to say we got all the make up she reccomended. When we got to the counter to pay, Katie rang us. She was so pleasent to talk to and very bubbly. This was the best service I had in a long time! read more

I had a great experience at this Sephora, though it could have been a disaster. They had one of my color in all the products I needed, but I noticed that a lot of the other colors were sold out. I spoke with a makeup consultant, however, and she was extremely helpful! I had to wait quite a long time for a consultant to be free to answer my questions, but the Shops are always packed. read more

Kristy is the NICEST and realist girl at this location! She helps me every time I'm there for as long as I need her, from skin care to make up to facials! I always find what I need there and spend so wisely with her help! read more

I love this place.. They help you find what you need and they just make you feel comfortable there. I never can leave sephora without buying like a million things hahaha read more

I had a great experience here. I am not a big makeup user and am pretty clueless when it comes to makeup. I came here for help with my homecoming makeup. I started with a mini makeover. Debbie (I think that was her name) was incredibly kind and helpful. She helped me find a foundation that matches my skin perfectly and minimizes the redness, which was great. I met a few of the other workers there as they helped me find various products for my eyes and skin. My only complaint (not that this is under the control of the sephora workers) is the price. I struggle to pay $30+ for a 3-oz. bottle of makeup. Sephora is very high end, do not come here if you're hoping to find a cheap $10 skin or eye product. read more

I came in here to buy my girlfriend a birthday present and the girls gave me nothing but attitude. I am a dude and I'm clueless about skincare and make up and there was no help whatsoever. They all seemed too busy to help so I waked Out and I want to Nordstrom. Little did they know I would've spent a few hundred dollars there at least I ting a gift card. Shame on you sephora. read more

Vanessa L was a FANTASTIC help as I was trying to figure out what makeup would be best to have for my upcoming wedding. She made sure that I knew how to apply (as I am doing my own makeup) and that I knew the importance of everything I was placing on my face. I learned a lot from her and felt well taken care of. read more

WORST. SEPHORA. EVER. First of all, this Sephora is very small and doesn't carry a lot of stuff. The cashier who helped me seemed new and didn't know how to do anything. I had to order something because they didn't have it in the store. She didn't know how to do it so the manager (or whoever that woman was) had to help. Anyway, the cashier never confirmed the shipping address with me, which to me, is pretty standard. Well, the address was wrong. So now, she told the manager, who never even looked at me or apologized to me. So the cashier instructed me that I will get an email with the tracking number, and that's when I should call to change my address. Um unless Sephora is the only place that does things differently, when you receive the tracking number, the item is ready to be shipped. Anyway, I had to call and change my address. Today, it says the item is shipped to my house. GUESS WHAT? it is not. I had to call AGAIN to cancel the whole thing and ask for my money back-- which will probably be a problem, too. Advice: don't go there unless you have the patience to deal with people who have no idea what is happening in the world. read more

Wanna ruin your day? Visit Sephora at the Shops in Mission Viejo. Terrible customer service. I spend hundreds here (I would just go to Ulta instead, but they unfortunately don't have all the products that I need), yet they never remember me, are almost always snobby, & only come talk to me because they're looking to see if I'm shoplifting. I don't steal, & just because I dress a little bit different & look like a teenager doesn't mean you should treat me any differently from the Housewives of Orange County. The one time I asked the nicest worker I've ever encountered there (who still wasn't all that nice) for help finding new eyeshadow shades, she got confused & just directed me to eyeshadow primer. I know what primer is, homegirl, I was asking about eyeshadow itself. I ended up not getting anything. It's gotten to the point where I dread walking into this store, all because I know they're going to make me feel like a piece of trash. read more

I would like to give this place no stars. I went in this store with my sisters and there was 4 girls working it was not busy since it was close to closing time so I don't understand why with so many girls working we didn't get a greet or asked if we needed any help. After maybe 10 minutes of me looking at the line of makeup and looking in the draws for what I needed one lady came to help while the 2 others proceeded to carry on with there conversation like they had been doing since we walked in the door. I guess I won't be going back to this store and of corse it's not like they care after all the less they work the more time they have to chit chat so maybe the less people that shop there the less hours they work the more time they have to get together and talk ! They must not really need a job. read more

Worst customer service third time in a row. No offer to help and when we did look in the drawers for a product we were scolded by a condescending sales person with clown tear makeup. I quote: "We are here to work so you can play... Just for future reference.". I didn't see her working at all! I wish I had her name but we were never introduced. If the products were properly stocked we wouldn't have to search the drawers underneath. The person ringing us up was lovely though. read more

I've never been to a Sephora where the staff is ruder than here! Every time I asked for a sample I was given a dirty look. When I eventually asked trying a different product I was told you can't switch product lines.. What?! Do these people even know what they're talking about? Some creepy older lady who I'm guessing is the store manager followed me around, gazing over my shoulder as I was trying to shop. I eventually got so frustrated I left and drove all the way to South Coast. Don't shop here expecting help or great customer service! read more

WORST SEPHORA EVER! went in with my teenage son, who didn't want to be there in the first place. While walking past about 12 employees to the makeup I wanted nobody said hi or can I help you, everyone just walked by us as we stood waiting for someone to notice us, we literally stood there for 12 min! My son finally yelled out can we get some help and still nobody did anything!!! This place is a joke!!!! Back to Mac I go!!!!!! read more

If I could give negative stars I would. I love Sephora except for this location. I've been here many times and was treated like an inconvenience always. It was actually really difficult to find an employee, not just once but every time I've been here. They were too busy talking to their work friends to help me or other people I've been to this location with. The only thing I got was a goodbye, probably because they were happy I was leaving. I expected a lot more from Sephora, steer clear from this location if you need help with anything. read more

Such a bummer. I came in this morning and asked the salesgirl at the register if I could get foundation match. She was very nice & put me on the list, said I could browse & someone would find me when ready. I waited almost about 25 minutes & twice visiting salespeople for specialized brands asked if they could help me but not doing foundation. I finally tracked down the salesperson with the master list, she said I should've already been called, had I left store. Nope. Promised someone would be with me quickly. After waiting 10 more minutes with no help in sight, I finally left, empty-handed. Would have gladly bought what I needed there IF I'd gotten any help. I'll head to department store next time. read more

Terrible costumer service. The employees are all over the place. Nothing is fully stocked, and they also didn't worn me about a two week delay about buying anything online through there store. I still haven't received my product and I'm terribly upset. I go to Ultra all the time and everything is nicely displayed and they have great costumer service. I suggest if you need something from Sephora, go to South Coast Plaza. The employees act like they are too busy to help and the store is just awful. read more

I love Sephora but lately the service at this location has been poor. I used to get a welcome greet as soon as you enter the door, not even a hello as you walk into the store anymore. As for me, I had to find for help, I mean there's only like 10 girls on the sales floor and can't seem to catch any of their attention. I also hate how their always out of stock at the store, and on their website it shows it's available. I came in today to purchase the new Becca shimmering palette that everyone is talking about and I didn't see it under their display. After 10 minutes of searching around looking for help, I finally get asked if I need some help and I asked the girl if they had that palette available because it showed it was in stock at the store. She said that since its launch date is for today she would check In the back for me. 10 min later nothing, I then walked around the floor and saw the same girl who was going to check for me, fixing the shelve! I mean really! So got over it and went to pay at the front and asked a different girl and she said it was sold out! This store really made me not want to go back. Everyone doesn't seem to get it together and it wasn't even busy. read more

Just had the worst experience I called ahead and had them pull items when I got to store I found myself being followed by security. When I got to front they had already returned my items at 8:59 I understand you wanna close early but geeze worst customer service ever experienced read more

The staff made sure to welcome us in their store but then when I needed help to find an item, no one was to be found. I finally found my item and stood in the long line. The girl who checked all my items was wonderful. Staff could have been a little more helpful on the floor, but they were alright! read more

My friend and I came in a couple weeks ago and decided to smell their fragrances. Typically when I go to any Sephora, I ask for help to get some samples of their fragrances. This is like the 3rd time coming in and nobody doesn't ask if I need any help. Finally, this women sales associate ask if I need help and of course I said, "Yes, if I can get some samples of the perfumes that I liked." which were 3. My friend ask if he could get samples of what I'm getting as well. Instantly, her mood changed. It was written all over her face that she got irritated because my friend wanted the same samples I'm getting. Why is that a big deal for you? Your not doing anything, the store wasn't busy, and your making a fuckin perfume sample.....It's not brain surgery, bitch! I was very kind and respectful when I asked her. I don't appreciate this type of behavior. I did not tell you to apply here, it's your fuckin job to accommodate the customers needs. She needs to go some where else if your not happy making a simple perfume sample that only took less than 3 min. read more

Every time I come into this location I walk out empty handed and sooooo disappointed. Cannot get anyone to even answer a question. Thought it might be because I am older but my daughter and her friends have the same problem. Guess they don't need the business. Too bad because it is so close to my home. I end up shopping at the Sephora in NYC when I go east. They are great. On 86th street. I always spend too much when I go but they are so nice and helpful. This location has sent me to Nordstroms. read more

Horrible!! I was in there yesterday morning around 10:30 on a Thursday. The mall just opened and it was not busy. I needed to speak with someone to do a color match for me. The second I walked in with my son, I made eye contact and smiled at an employee she immediately saw me and turned down an isle. I followed her, said hi very nicely. She had a horrible attitude and wasn't friendly at all. She said ok and walked away. I'm standing there not knowing if she called someone over, I waited for 10 minutes and losing my patience. I walk to the front counter and ask the same. No one was friendly and spoke in her Walkie-talkie. I walked back to the front. Still no one!!!! How come there are all these employees and no one can help a customer with actual makeup. I walked out of that store in a bad mood. I drove 20 minutes for nothing. I will now be going to Ulta. That location is a joke. Horrible employees with horrible attitudes. read more

This is the worst Sephora I have ever been to. I got passed to no less than 4 people today, the last one being a pimply faced girl who had NO make up on, and told me she was a "color specialist" at 20 years old. Oh please. I left and I will go back to my favorite Sephora - the one at South Coast Plaza - everyone is awesome there! read more

The store is never that crowded, but employees all seem too busy to help. I've been twice recently and refuse to ever go there again. Same products at Macy's with much nicer & more helpful staff! read more

I see from a lot of other reviewers that they had really negative experiences at this location, whereas the one in South Coast got a better rating. My experience here was quite the opposite. Always has been. Usually when I venture into a Sephora, I go with what I need already in mind. (i'll browse online and know what I want since I can't stand malls and want to get in and out!) But the girls here have always seemed friendly but never pushy. One girl in particular ( i can't for the life of me remember her name) helped me the last time I was in there. She was so cute and sweet. She was helping me peruse the Dior selection, and since they're a pricier line I had a lot of questions and concerns before purchasing. This girl not only matched me to concealer and foundation/powder but she did give me some samples of OTHER foundations (which she also matched for me) I was debating between the Dior foundation powder (which i'd never tried one) or just sticking with a typical foundation and loose powder. And she listened to me when I voiced my concern about having extremely oily skin- so some products don't work for me as well as for normal/combination skin types. I REALLY appreciated that she took the time to get me some samples of different types of foundations so that I could use them different days during the week to see what looked best by the end of the day! As it turns out, I am obsessed with the DiorSkin powder and I recommend it to all my friends...most of them have gone out and gotten it also! Also I have never been in there I guess when they're out of stock with everything! So I honestly have no complaints....other than if they could have a bigger checkout area then the holiday shopping wouldn't feel like a zoo in there! Literally I had to push people out of my way to get to the perfumes, as if I were at a concert! ugh. read more

I wish I could give them 0 stars. The store itself was fine but unfortunately the cashiers were super unhelpful. I wanted to use my my Citi Costco card with my picture on but apparently that's not enough. Instead of trying to help out the customer, the 2 cashiers were plain out rude. But you know who was kind and helpful, Anastasia makeup artist at Macy's. Well Sephora's over $100 loss was Macy's gain due to going a little over and beyond for their customer. Being in customer service myself, I don't understand how they are the last contact with the customer. Especially the checking out should be a very nice one, that's what really determines if your customers will choose you again. Being rude and unprofessional, I will definitely will not be returning unless there's a change in the attitude or an apology. read more

LOVE IT! I always get great service when I come in. I have gotten a make over a few times already and have always had a great experience and awesome customer service. Jasmine has done one of my make overs and helped me a couple times during different visits and she's been awesome! read more

Love this place! They always have a great makeup selection. Evelyn helped me choose my Hourglass Primer. Nicole helped find my Tarte makeup in my shade! I would be lost walking in here if it wasn't for these ladies. read more

I enjoy being in the store. I can spend hours looking at the new makeups, trying them on, smelling perfumes,.... love it

This Location has the worst customer service. Every time I come here it seems as if no one wants to help me. I only go to this location because I live right down the street from Mission Mall. I usually spend between $50-200 every time I shop there and they hesitate to give me a sample of a new product that I want to test out. Isn't that what Sephora is known for?!?! Giving samples to try out so you can come back and purchase it later if you liked it. Don't these ladies like their job?!? I don't recommend shopping here unless you know about makeup and know what you want to get. I fortunately do and am I makeup guru. read more

Although, in the past, I've sometimes found staff to be a little stand- offish, at least to a senior like me, today I had a wonderful experience, due to a darling, respectful, and knowledgable makeup artist---Salina! She is perfect for the store as, because she was such a good listener and applied no pressure, I ended up buying more than I had intended at my suggestion, not hers! She took her cues from me and never tried to push anything on me, Her product knowledge is excellent, and, as a result of her artistry and competence, I came home one very happy camper. I definitely will recommend Salina to everyone, no matter the age! read more

I love how stocked up they are on their products but the store feels a little too crowded....

I'm a a VIB Rouge member at Sephora and I spend quite a lot of money here on a regular bases. Specially at this location . And I normally have a ok experience here . The customer service isn't very accommodating but normally no one working here is rude by any means . Except for today atleast . I came in planning on buying a afew products for my kit as well as grabbing a foundation sample or 2 (because the foundations I try on in store rarely match when I leave the store) . The girl that "helped" me (Nicole I believe) started off very sweet . Then the second I asked for a sample her complete manner changed with me . Keep in mind I have gotten samples here before with no problem and I have worked at multiple makeup counters before so I know the guidelines of how samples work . Anyways the girl tells me that she can't do that , but that I can try the foundation on in store if I'd like . I just responded with " oh ok iv gotten samples here before though" and she responds with "well it ruins our products " by the way this isn't a powder or anything like that. So anyways she rolls her eyes and grabs the foundation from me and when I ask to get a sample of one other shade so I can see which color fits me better (your usually allowed up to 3 samples) she responds with " well I mean technically I guess you can" with the most annoyed attitude I have ever experienced. So she walks away and gets the samples and she puts them in a shopping bag and shoves the bag to me and says " k well we don't have sample bags so here's this ". And walks away. No have a nice day , let me know if you need help with anything else , nothing . Keep in mind this whole situation I was very apologetic and polite even though she was being a raging bitch from the second I asked her for a sample . So I just left without getting the things I had planned on getting in the first place . Most uncomfortable experience iv ever had at a makeup store . read more

If I can I would give NO STARS! I am a VIB ROUGE member and I have enjoyed all the Sephora stores except for this one. For some reason they have terrible customer service. Every time I go in here, I NEVER GET HELP! When I do get a representative, they will ask you why you want to buy the make up brand and recommend their own idea of what will be better for you. Obviously I would know since I am a ROUGE member so I would know a lot about make up. I always do my own research, it is incredibly stupid for their representative to prevent you from buying anything from that store. The Sephora stores in SAN DIEGO ARE SO MUCH BETTER! I always get help! I gave it a second shot and tried to go. After walking around for a good 15 minutes trying to find something, I finally approached someone that can help but she was so rude and ended up giving me an attitude for asking for help. She said with some kind of annoyance that I can only buy it online. Sure enough I was able to find it myself but since I do not want to support this store, I decided not to purchase from them. TRY GOING TO ANOTHER LOCATION, YOU ARE BETTER OFF GETTING HELP AND HAVING A KIND PERSON WHO WILL GLADLY HELP YOU. I went back to San Diego and went to the Sephora at UTC. They were so nice and kind and i was able to get a lot more help. There was always someone approaching me if I needed help with a product or if I have questions. I really think they should visit the Sephora stores in San Diego and try to learn from them. read more

i've tried to give this place multiple chances, but im honestly tired of it. rudest employees ever, if you walk in not wearing makeup they dont even help you and when you flag them down for help they half ass help you and its clear theyre uncomfortable and want to leave. i was in skincare for 10 MINUTES before someone came to help me, and they only came because i had to go up to the counter and ask them to send someone to skin care. when she got there she was rude and impatient and when i was asking her about the product she was talking to me as if i was a complete idiot, in a very patronizing tone. i just put the product down and left, i wanted it but she made such a bad impression on me i didnt want to spend a single cent there. sorry i feel comfortable in my own skin enough to walk into your store without makeup unlike you cakefaces, learn some manners and proper CUSTOMER SERVICE honestly. awful location will not return read more