Pretentious beauty "experts" dressed all in black walk around this store without helping those inexperience beauty buyers who are need of service. Is it just me or does any Sephora staff at any location not know I'm around? Maybe I give off the "I don't need help vibe" but on this particular visit I really did! I was searching for a Clinique product that was said to be carried at any Sephora location. After holding the sample bottle in hand, I was able to flag down a staff member and asked if they had any more in the back. She said she would check, but 10 minutes later she was no where to be found and I just walked out of the store straight into Macy's to buy my Clinique product. Siiiggghhhzzzz... Oh Sephora, you are a big disappointment to me as far as service goes. Though this location did have items that were just not stocked on the shelves (not just my product alone). I'm hoping the reviews boost the much needed "service quality" in a beauty store. read more

DAMNN. What's with all the bad reviews for this place? I come here all the time and the sales associates here are super duper nice. I feel like every Sephora I've been to has been a great experience (so far). They always greet you, ask if they can help you with anything. I was here looking for some halloween make-up and I asked one of the girls for some inexpensive white eyeshadow. I told her upfront that I wanted something inexpensive for halloween and instead of trying to sell me the $20 stuff, she showed me the cheapest eyeshadow sold in the store. Then she even suggested to use white eyeliner as an option if I didn't want to spend too much (since those come in the price range of $5-$10). I like. read more

Service was fair - everyone who helped me was pretty nice. The lowered rating is due to their store being so dusty and dirty. All the make up products, whether it's testers or in boxes had a huge layer of dust on it. I did not feel comfortable trying anything on even after sanitizing it, which really sucks because I was there trying to buy a new shade of lipstick and colored eye liner. The team there needs to take better pride in the store's appearance and products. It was my first time at this location and definitely my last. I rather go out of my way to a much cleaner store than to go to this one. read more

It's been a year since my last review & I definitely feel like this place deserves an updated one. My past 3 experiences at this location have honestly been EXPONENTIALLY DIFFERENT from the ones I received last year. I'm glad that I never gave up on this location because I've seen its growth through the year & it's been a good one. The store has weeded out a lot of people that were just no good for the store environment. I've actually filled out the survey for the Stonestown Sephora twice & they were both extremely lengthy & positive reviews. One for Vanessa & one for Faustin. I also received fabulous customer service from another woman whose name I forgot but we were engrossed in a great conversation around HUM nutrition products! These ladies really made me believe in this location again. I love coming here now because I don't feel like I'm being judged or anything like that. I'm not giving a full 5 stars because I won't lie, there are times when the hygiene stations need a little extra attention & it's hard to get a color match with the high volume that this store receives at times (especially on the weekends) but after a few minutes (10-15 maybe) the product consultants definitely are attentive to your needs. They really care about what you're looking for & try to help you out as best as they can, especially in the skincare section (in my own opinion). Sephora stonestown, I applaud you for really stepping it up. Lots of love! Xo read more

When this Sephora first opened, there were nice employees. There still are now, but I had a recent bad experience with this one female worker or manager. Whoever she is, she was mean! I had some make-up that I got for my birthday awhile back and wanted to return them since I didn't like them. I had around $140 in store credit and the lady told me I can exchange for whatever I want. I walked around for a long time trying to find stuff but only ended up with a Make Up Forever foundation and primer. There was nothing good. As I approached the counter another lady comes, I am not sure if she is the manager or not since they all wear the same clothes..and told me that since I had no receipt for my items she is only letting me do an EVEN exchange. WTF? I came here many times and was given store credit without hesitation. So since I had no choice I forced myself to get a bunch of stuff that wasn't even needed..and when I was at the counter once again. She was saying that for an exchange this big I should really have a reciept. Omg, I already told you that it was a gift! Stupid!! Got me mad! Funny thing is a couple of days later I came back and return everything I got and got store credit. SO boo ya, stupid woman who wouldn't give me store credit to begin with! Now I have over $100 of Sephora worth goodies. I want the Naked Palette from Urban Decay! I am patiently waiting! read more

Everyone is always helpful and knowledgable! I always leave with amazing new products for my make up drawer! Check out is always a breeze! LOVE this location. read more

Completely matched me incorrectly for my concealer!!! First time I ever had a dissatisfing purchase from any Sephora. =( read more

I remember my friend Sandra and I waited in line for the grand opening of this store back in 2009. We were the first two to go in and both won $50 gift cards! Wahooooo! Then we proceeded to swiping our fingers on the new eyeshadows. Hehe. I've never had a really bad experience here like everyone else says. The girls seem generally nice except there was this one girl who looked rude all the time but she moved to MAC at Nordstrom now. This Sephora is larger than the Union St one and carries Philsophy, NARS, Bare Escentuals, Urban Decay, etc etc. There's garage parking in this malll so parking is a breeze. The lines move quickly so the wait is never too long even during Christmas season. My only complaint is that they sell out of nailpolish so quickly and I always have to make a trip out to another Sephora to get the color I want! read more

If you want someone at Sephora to put makeup on you, ask for Eva. She helped me and my mom today and was great! Clearly the most talented person working there. In other news, loving the Pantone for Sephora line. I just wish the packaging were less intense, thus making the products cheaper (for real- the packaging for a single lipstick makes it look like there is a brick inside!). read more

All staff were awesome. Daniel has awesome energetic energy and good taste in makeup lines. Shivaun was very personable, and had perfect recommendations. Happy with the service here. read more

WORLD CLASS SERVICE!! The cast here are sooo friendly and helpful! And they are honest with their recommendations! They're not just trying to sell, they are really trying to help! Very attentive, always greeted at the door, and always sampling! Never hesitate to ask for a sample! :) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Francisco, California

Sephora has a lot of name brand goods and a good variety of products all in one spot. Rather than having to travel to particular specialty stores, I was able to always find what I need at Sephora. I used to love going here to buy their nail polish because they had a decent variety of colors and I'm one of those people who sticks to a particular brand and never liked having a gazillion different nail polish shaped-bottles in my collection because I'm not super crazy about nail polish. The price on it isn't cheap either; it's about $9-$10 per bottle, unlike your typical drugstore brand which you can sometimes get for $2-$4. I believe that perhaps it's that expensive because it may be better or there might just be something wrong with me. I come here to purchase a majority of my makeup products and store assistants and make up professionals are really helpful despite not having a commission system. I feel really comfortable asking them for their opinions on particular products and they really know what they're talking about. I came in this one time with a handful. of question and left with all of them answered and satisfied. This place has particular standards so their products are not cheap but I feel that it's worth the price. Sign up for their Sephora Insider card for free and earn points to redeem gifts. read more

It was another gloomy day in SF, so my sister and I decided to go make-up shopping. Our first stop while at Stonestown was SEPHORA. I read through many of the reviews on Yelp about the horrible customer service, but my experience was just the opposite. I was strolling through the Make Up Forever aisle and a really nice girl asked me if I needed any assistance. I actually told her that my sister needed some help to get a foundation color match, so we went over to the Clinique products. The make up artist, "Liz S." was super helpful. She tested a variety of colors on my sister and was able to help her find the perfect foundation and a concealer to hide her freckles. After my sister was done finding what products she wanted I asked Liz to help me do a color match. I told her I have sensitive skin, so she recommended the Tarte Cosmetics line. She was able to do a color match and help me find the brushes I needed for application. She spent about an hour and a half helping my sister and I with our beauty questions and testing out products. I greatly appreciate good customer service and *LIZ S.* made it a pleasant experience. So, for all of you make up gals that need help and are new to the cosmetics game just ask for *LIZ* she is absolutely fantastic!!! read more

I was here on Feb 7th and this is my experience.... I walked in and started looking around. No one helped me until 10minutes later or so. Daisy helped me with finding a lightweight concealer. I asked her if she could test a one of the Nars concealers on me (I was holding the color Custard in my hand). She was tested it on me and I ended up purchasing! Nichole helped me at checkout and she knew a lot about the rewards system. She helped me to choose the pink gel top coat. I gave a 4 STAR because I had to ask for help, but overall I loved the service and will definitely be back! :) read more

Dani Daniels is a freaking superstar!!! My makeup artist flaked the day of my brother's wedding. I was dependent on her to help me glue on my falsies. I swung by Sephora and Dani taught me how to put in on myself. She was patient, did not judge and gave me a lot of good tips. I watched a lot of YouTube videos prior and failed at my attempts. With Dani, I was successful! THANK YOU SO MUCH DANI!!! read more

So glad this store is here - smaller than the Downtown store but the staff is more friendly. I like the tidiness of the store and how the brands are arranged. I like to walk around and browse through products and then order what I want through their website. The Friends and Family Promotion "FF2009" just ended yesterday, so you can only imagine how much stuff I ordered. Typically the Friends and Family event is around this time (end of October and beginning of November). They have an awesome bag of samples usually around Christmas time with your regular order of $25 or more but shipping isn't free until you order $50 worth of products not including tax. The best thing about ordering online is the free samples (3) each time. From time to time they up it to (5) samples with each order. read more

LOVE this Sephora & had the best experience EVER today at this Store. I walked in, was immediately greeted by their staff. I had a $25 Gift Card that I intended to use and I wanted to get some pore/wrinkle minimizing cream that I could rub in to my face. As I was searching for products, one of their bubbly staff approached me and offered to help and showed me one that looked really nice and was Dr. approved. It was $45. I tried it on, loved it, but explained that I wanted something a bit less expensive to start with and was shown to another product, as well as given information and samples of two other products that were similar but different that I might be interested in. I liked it and bought it but while I was chatting with Shelby I complimented her on her makeup and eyes and she showed me the Urban Decay glitter she used as eyeliner and invited me to try it out. I LOVED LOVED LOVED it! She also explained to me that I could come to Sephora anytime to play with all of their products and sample/try things out. I was soooo well chuffed and pleased. I also LOVE Sephora for all of their great fragrances that they carry, particularly Flowerbomb & Spicebomb, my favourite by Victor & Ralf. When I cashed out I was invited to join the beauty club and was given a club card and offered loads of helpful information and emails. This was really great and I am so impressed by Sephora, their staff, particularly Shelby and I feel so compelled to come back and do more shopping indeed!!! My original Sephora review for other stores: I Love Sephora simply cos you get to come in & browse around & sample products that you otherwise couldn't do in Department shops. I love the Music that they play and it is very appropriate for the experience.I come here particularly for their Nail Polishes, Viktor & Rolf Line of products, & their stocking stuffers during Xmas time. Great grab & go products by the cashiers. They have great makeup, perfumes, and I love how the Staff all wear fabulous makeup and are all in black with red touches! There are some incredibly cute boys that work here as well! Staff are knowledgeable and if they don't know the answer they will help you find someone that does. I like the Security at the Entrance & wondering around as well cos they keep the serious shoppers safe & keep the store in line for people wondering in that ought not belong! Sephora is all Glamour & Style even though its a bit pricey & high end. I'll prob never shop in department stores again after experience Sephora! read more

There's a Sephora at Stonestown? It's tucked away on the second floor of the mall. It was practically empty of customers and sales staff. I like to browse and try on makeup without being bothered and here no one bothered me. However, in the back of my mind I found it a little weird because at the Union St location there would always be staff asking if i needed help and also someone greeting at the front door. Here, no one bothered me and no one greeted me at the door because there was no sales staff anywhere! The store later got a little busier and i started noticing a sales person here and there helping out customers in a hurried way. They didnt seem like they enjoyed being there either. So i see what some reviewers are talking about. I do like that this location carries shiseido skin care products because i wanted to try their sunscreen products and see if there would be any eye irritation later on. That's when i was hurriedly asked if i needed help. I was browsing with no intention to buy this day so i declined. This location needs to put out more makeup remover stations and keep them stocked. I was practically wandering around in circles trying to find one. read more

I wish I could say great things about this place. It's a hit and miss not with the products but more with the employees working there! Everytime I go I get different experience I get it, but more then usually I walk in the staff will look at me never greet me, if I need help they will put me on a waitlist and someone who hates doing what they supposed to do will help me. Othertimes I come it's great service and friendly.. But it's like finding a diamond sometimes very rare. This store is little bigger but not as big as Powell, too many people inside and lines are always long. They can have a good stock too, just wish I was greeted like a human sometimes. read more

One word, Angie! I went in browsing looking for foundation for my oily skin. Having never wore foundation and only attempting to buy off color drugstore kind, i was stuck trying to figure what color to use or even the brand. Angie to the rescue, she was the sweetest. Not only did she help me find the perfect shade my skintone. She gave me a lesson in how to apply,even did my eyebrows and showed me to contour my fave. She having had oily skin her self told me her skincare routine and i talked about me and she threw in some samples of products she used. I have never felt more welcome by anyone in sephora, I have gone countless times to the sephora downtown and always felt unwelcome and never attended too but not here. Angie is an amazing person read more

I came in here today on a whim after a less than stellar experience at the Sephora downtown about a month ago. During the original trip I was looking for some staples to incorporate into an everyday make up routine, as well as treat myself to some birthday skin care items to remedy my adult acne and cold worn skin. The sales associate did not listen to me and suggested items that were high in price, yet low in standard and ultimately were not what I was looking for. After returning the items I had pretty much given up. I had a few hours to kill, so naturally I went to the mall to spend money. I walked around the store idly until I saw Jen and her naturally glam makeup, which stood out to me in a good way. My biggest issue when going into make up stores is that sometimes the make up on associates can be so over the top that they suggest over the top items to the customers. That was not the case with Jen. Once I explained to her what I needed and how much maintenance I was looking for, she whipped up some products I had never even considered. Toner, primer, color corrector, etc. It seemed like a lot, but she took time to explain why these items very staples and it all made sense. She gave me a simple regimen that I can use everyday for work as well as how to keep my skin looking good on my leisure days as well-- exactly what I was looking for! Jen was awesome because she listened to me and asked a lot of questions about what I normally do, what I wanted to improve, and overall made suggestions that seemed rooted in helping me, not just selling me on things. I ended up buying all the make up she used and she gave me samples of the skincare to make sure it was good to me. I will definitely come back to this location simply because the level of service was very personable and effective. Jen is dope! Gerline at the register was also very bubbly and reminded me that I had not picked up my birthday gift-- a month and some days later! I asked her for a suggestion and she was knowledgeable about the products in the case and I felt good about what I chose and excited to use it! read more

Always a bad experience when I go here. I feel like the employees judge me on how I look when I shop. I always get the head to toe look before they freaking answer my question and then walk away because the associate was helping another customer with a big sale. I had a makeover as well and I think that was the worst. I walked out the store feeling ashamed on how I looked like. Will never go back here. read more

I love Sephora, I really do. I've been going there ever since I started wearing makeup which was 4 years ago. Today I went into Sephora hoping to purchase things, but leaving without purchasing anything because of how they treated me. I walked into the Sephora looking for my friend who I was meeting with but as soon as I stepped inside, the employees were just following me around. I was gonna get a few concealers, but as I continued walking around I realized that I didn't want the NARS concealer so I put it back. The manager stopped me a few isles down and saw that I didn't have the concealer in my basket and asked if I didn't want it. I responded with a simple "yea. I didn't really like it". I continued shopping and like any person shopping would do, I put whatever interested me in my basket and then when I was finishing up my trip, decided what I would buy or put back. I decided that I could get the things in my basket another day or from another location if necessary. So like the good person that I am, I properly returned all my items in my basket and even the basket itself. When I was about to walk out the door, the manager and other employees stopped me, and ONLY me! I COULDN'T BELIEVE IT. They asked me if I returned all my items and to show them where I put them, so I showed them where I put everything. They wouldn't even let my friend leave! We left but my friend wanted to use my portable which was in my bag, so I told her that she could get it from my bag. The manager saw and she sent an employee to stand by me and my friend to see if we had stolen anything! I WAS SO FRICKIN PISSED WHEN THEY DID THAT! This person asked to look in my bag and obviously I said no cause they have no right to be searching me and I didn't have to show them anything. They threatened to call mall security if I didn't and I still refused. The mall cop came, I explained the situation, they explained what they had to say, but in the end they couldn't search because it was in fact illegal. So me and my friend left, but now I am beyond pissed and I will NEVER shop or recommend this Sephora to anyone! read more

The Sephora in Donwtown is better in my opinion. This Sephora didn't really have much, they didn't really have lots of good makeup to try on, and there's no photobooth! (I love taking pictures. LOL.) The customer service is okay, they weren't that helpful. Might come back to see if it's better though. read more

I am VIB Rouge and I spend around $10,000 at Sephora annually. The staff here is terrible all they do is follow people around like they're thieves and profile people over their walkie talkies and I've heard this multiple times. They will profile you before asking you if you need help and follow you around instead. Absolutely pathetic I'd much rather shop online or another location. I avoid coming to this location overall read more

If you're a girl, Sephora is one of your girlfriends for sure. I frequent this place to replenish my Clinique skin products. In an attempt to give my perfectly imperfect skin a fighting chance. Anyways, I find the gals and guys here very helpful. Let them help you with foundation color matching or with pallette selection. And don't be shy to ask for samples. They give out a small tub of sample product, enough for you to see if it works for you. I've tried this technique a couple of times now and it helped me decide if they are really for me. Today, I took home 2 sample color shades of liquid make-up to try with the powder foundation I currently use. Lots of brands, kinds of make-up for you to try while at the store. All I wish is that they have Mac as well :( read more

I love Sephora..It's like walking into a candy store!! I love the fact that we can play around w/ the makeup here..just to test it out or give it a try before actually buying it.. I came here during the weekend to pick up a moisturizer..Dear John, by Benefit.. Suprisingly it wasn't busy.. although as soon as me and my sister walked in there were 2 employees right by the door..chit chatting away and didn't even bother to greet us hello..whenever I walk into a Sephora one of the many things I look forward to is getting greeted by the door.. haha well not really but its a nice perk.. the 3 stars for: -finding the moisturizer rather quickly. -being able to spray myself w/ some issey miyake before leaving the store -getting my free sample for the visit!!! woot woot*!! -2 stars for the 2 employees that couldn't even bother to stop for a quick measley second to say a quick hello! read more

I came here after going to Bare Escentuals downstairs. I know that they sell BE products here, so I wanted to get re-matched for my foundation color. I approached an employee after she was done with a customer. I asked her if she could re-match me, & she gladly told me to take a seat. Surprisingly, she didn't go the Golden Beige (as the employee at BE did). She went 2 down from my current foundation, Medium Tan. She compared Medium & Medium Beige next to my Medium Tan on my face. Once she found a foundation that seemed to work best with my skin (Medium Beige), she put it all over my face to make sure it was good match. I really appreciated this! I then asked for a sample, & she gladly prepared a sample for me. Really good customer service :) Also, I was totally fascinated with their display of nail polish. My friend & I had time to kill, so I re-did my nails. They had everything..nail polish remover, base coat, plenty of colors to choose from, & top coat. I used it all & it was great! :) read more

This goes to Quinn, the skin care consultant. He is incredibly awesome. Above and beyond costumer service and very professional! He is very knowledgeable in regards to skin care products and explain it very well. I met him twice already and he is very consistent with how he helps his costumer. I'm just blown away how he treat his clients !!! I can't wait to go back and see him again. read more

This is hands down the worst Sephora I've ever been too! I went in on Monday, the place was not busy at all, in fact there were a couple girls helping/conversating with 1 costomer, and few just walking around. "Excuse me, can I get some help. Please?" The girl looked at me and said, "I will be right back" I waited and she never came back. Then I ask another girl, she helped me and before I could ask about a product she was gone. Its like they were in a hurry. Never again wasting my time here!!! read more

I've been meaning to go to this Sephora when it opened back in Summer as I got the e-mailed w/the free clutch coupon but never used it since I had to go back to school and did not have the time to pay a visit. Since I'm back home for Winterbreak, I have to do a lot of my Christmas shopping in the city. I can finally say that Stonestown is my favorite nearby mall besides downtown since it has almost every store I would want in a mall, almost. I went here a few days ago to pick up an Urban Decay palette for my sister's Christmas gift. I did not find the palette she wanted, simply because they didn't have it in stock. I noticed that they don't have a lot of stuff stocked like the Sephora in downtown because I was specifically looking for the YSL lipstick in #1 but settled for a #2, yesterday I went to the downtown Sephora and they had #1 in stock! Which is bizarre since Downtown is more busier than Stonestown, at least I would think since you can always find tourists there. Anyway, I hate the fact that there isn't enough workers to walk around and come up to you to ask you if you need help, I seriously had to go around the store to look for help. I asked this lady for help but she simply asked another work to help me, he was super nice though and helped me look for the YSL lipstick I opted for but no luck. He was the same person who rang me up, and he was super nice.. he wrapped up my sister's gift for me. And although I had to settle for the #2 YSL lipstick, it's okay 'cause I kind of like it better than #1. This is unnecessary, but his hair is amazing. read more

Dear Cashier/sales associate, Please do not given me attitude and make me justify when I purchased my product and why I am returning, and tell me next time to bring my receipt. I am returning them SIMPLY because I was not satisfied. I am happy to take store credit because I am a regular VIB customer and choose to buy from Sephora because of such exceptional return policy and free samples and freebies. Customer service needs improvement. I get better experience shopping online. read more

Yesterday I bought a skin care products from downtown Sephora and want to return it today at stonetown Sephora since my friend bought me an extra one. However, the attitude and service they provided was very bad. The paper wrap was even still on the product while I was returning it and the cashier kept staring at me, asking me did I use it or not and also asked manage to come and check about it. Waited for a long long time, and ended up whipering saying that product was used. Even though they refunded back to me, but I wanted to say is if you think the product is already been used then you guys (Sephora) would be the one who sold the used product to the customer. Don't want to buy products at Sephora anymore. read more

Been to lots of Sephoras. This one is great! Tomi was one of the nicest beauty salespeople ever and so helpful. Olivia was so knowledgeable and nice as well. It was a pleasure to shop here! read more

I have stopped in here a few times over the last few months... each time has been a super positive experience. This location has really friendly, helpful staff.. I even had an exchange without the original box and multiple people assured me it was no problem. Such a relief. Thanks for always finding me the best products! read more

A bit of age discrimination going on here? I'd say yes, though not exactly intentional and not sure the staff is aware of it. SEPHORA--older women need help too! If perchance Sephora posted in their headshot/model gallery of giant images above the merchandise, a couple of older women, I might be convinced Sephora caters as well to women who are not in their 20s-30s. Albeit, they've got the right idea featuring in that gallery and hiring women and men of all colors and types but finding help for age appropriate make up when you're over 60 is hard. The salespeople have to be flagged down twice before anyone pays attention. My experience was most of those who helped me were polite (and rushed) but uninformed, guessing at the make up products that will work and proper application for women who are experiencing loss of lashes, eyebrow hair, etc. I would love to see some salespeople of a certain age working here as well. To me having only young and gorgeous sends a message. Throw in some 'of a certain age and gorgeous' and your influx of Babyboomers will feel less invisible and more cared for. read more

Not as many brands here as the downtown location. Someone tried to assist me in finding a lipstick but only ended up making me feel pressured and uncomfortable. I returned a shampoo here that didn't work out for me and the cashier had a slight attitude when she opened the top and some shampoo squirted out. Not my fault as I told her it was used. read more

This location is pretty good, I've had a couple of really nice clerks help me out. The lady I talked to, sorry I don't know her name, but she was really patient with me when I couldn't figure out what to get. The only problem about this location is that they seem to run out of stock quickly, so if there is something particular I am looking for, I would drive down to the location in Burlingame. read more

I have been missing out. Before walking into Sephora, drugstore make-up was the only beauty world I knew. After several recommendations from coworkers and friends while searching for the perfect eyeliner, I knew I had to make a stop here. I found what I was looking for. And not only that, I am CONSTANTLY going here now! Nearly every other day! Just to purchase one pencil, oh wait, now I need to buy a specific sharpener? Ok then. Oh, hold on, this comes in OTHER colours? Well.. one more can't hurt. Waitasec.. WATERPROOF? How will I get this off? Oh yeah, gotta buy the "waterproof" make-up REMOVER. So I've spent near to a hundred dollars on eyeliner pencils and accessories in less than a week. Gosh, I really hope this was money well spent. But only three stars? Pump up the customer service girls. You're all made up and pretty and we'd love to know your secrets ;) read more

This location is okay. If you are looking for something in particular I would suggest you call ahead and see if they carry the brand you were looking for as well as the product. Their selection is pretty small because the store itself isn't that big or stocked. I've been helped by a few really nice employees over time (Jen and Faustin) but I never can come in get help and go. It seems like there is only 2 or 3 people on the floor when I'm in and today when I seen someone available I approached her and asked for help and she said she couldn't help me because she was set to work the fragrance area. So I walked away. I wish she would of at least help me find someone else to help me. read more