i don't even wear makeup most of the time, but when i do need a new lip gloss, or eyeshadow, sephora is the best place to go... as public transit is the way i ride, sephora has a convenient bart-happy location, and they have just about every cosmetic brand in the world. it's also a great place to find a new scent, whether you're a man or woman. be prepared to roll out the dough, though! read more

I wish I could give it 0 stars for their terrible customer service ......Horrible customer service, I returned an item by mail and they refunded me for the wrong item. After countless emails and several calls they never corrected it and never credited me the right amount. I suggest if you are going to return an item don't do it by mail it, make all returns in person or you might be ripped off, I will never buy from Sephora again, thankfully there are other options! read more

The best thing about Sephora is that you can try everything on before you buy (and at those prices, you need to have some kind of gaurantee it'll look good) and how it scares my boyfriend. Love it! read more

I shop here frequently for make up and face products , came for a makeup service for the first time. Received a bomb facial first , Loved my makeup by Marsha. Marsha was so sweet , she talked me through the whole process explaining each product. Received so many compliments! Thank you Marsha read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Francisco, California

candyland! i can spend hours here staring at all the prreettty colors. nice place for getting gifts or a gift ceritficate. they also carry l'occitane if you can't make it to the flagship store on fillmore. i like the nice antique looking tin with different shaped and colored soaps inside for 22$ or was it 25$? anyway, pretty reasonable. this location seems to have more stuff but also attracts more people so sometimes, i head to the one on union st. the union st one has a great guy that does make up for shows or shoots. he gives good advice for wedding make up. one tip that i have been trying is the translucent powder over lipstick. it makes your lip color last so much longer and doesn't smudge everywhere. tip* the little mascara wands that you use to try out products are good to use to get rid of clumps in the morning. read more

i'm not a prissy girl but, boy, my friend and i spent like 2 hrs in there one time trying everything on. I use very few products on my face. I like just the good stuff that is simple and easy to use. You can get samples of everything in there. Def try it on while before spending loads of $$. read more

Bit rude but they did help :/ meh. They judge you by how you dress. Asked for the lady to check the lipstick stock but she acted rude.

Nice products, horrible customer service. I went on a busy day, and not one of the employees greeted me, and most of them had a pissed off look that practically screamed for you not to approach because they weren't interested in helping you. I made my way around the store looking at products and this was the general attitude from most of the employees. Even the ones you seek out don't seem to be that knowledgeable about the products. I would have purchased if not for the horrible customer service. It was so uncomfortable I wanted to leave ASAP! read more

horrible!!! the lady didn't allow me to return something tht i ordered online a few months ago. it is a brand new one! She said the sephora return policy change. is that true? then she told me the only way i can do a return is to call the customer service. i remember last time i returned sometime that has been past 60 days in another store, the lady was really nice and didnt ask a question. read more

It kind of feels like this place is where TV newsladies go when they die. A lot of really big hair, really big smells, and really too, too much cosmetics. However, the selection is excellent and that feeling of being watched carefully by someone who will taser you if you even THINK about shoplifting gives the whole experience an extra nervous ruffle. read more

HUGE THANKS to Mandy, my hero, for letting me know about a promotion that saved me almost 40% on my order!! I had come in to replace my favorite highlighter (which I'd dropped and shattered on my floor a few hours earlier :'( sob!) and pick up a few other essentials. Mandy went above and beyond to help me, and thanks to her, my entire purchase cost less than it would have if I'd paid retail for the highlighter alone. Needless to say, I'm thrilled! This location always has a high volume of shoppers, but when I visited over the weekend there were multiple extra clerks helping check people out in addition to the regular cashiers, and that helped move the line along quickly. It's always a bit crowded and hectic, but I've always found the staff to be polite and ready to help (if they're not in the middle of helping someone else!). I end up at this location a lot because of how convenient it is to get to via transit and because they tend to have a wider selection of services and products. read more

I was not impressed with the service at this location. Although the products that Sephora offers are top notch and such a unique selection; that means very little when you have unfriendly people selling it. I saw many patrons being helped with their selections by smiling attendants; however, the one that approached me was clearly not approaching me to assist; rather to sign me up for some silly laser treatment. I'm not too picky when it comes to makeup so I like to look around and dream a little- due to the fact that I made a few rounds about the store I was approached several times- by the same girl attempting to sign me up for this laser demo. By the time I checked out their was a huge line- and it was moving rather slow. I noticed that the cashiers were giving some free samples of various products to everyone checking out and thought that was rather neat. Low and behold, when I checked out I received nothing. I asked if they had any samples and the girl at the counter looked at me as if I just asked for her life, "No, not for your purchase"... she said. Mind you- I just spent $165, which was probably commission-able. I was not happy. read more

It used to be Sanrio when I was younger, and now it's Sephora: my wonderland of goodies- a store where I go in and feel giddy just browsing around. I like how usually I can browse for a long time without sales people staring at my every move and trying to talk to me, but there are the occasional "stalker" sales staff. It's hard to go into this store and come out empty handed. I think I've averaged a 10% success rate of going in and not buying anything. read more

Nestled in the crowded touristy area of union square, this place is a oasis. Every time I walk into this glaringly bright store I feel like I am walking through the Pearly Gates of Heaven. I hear a choir of angels singing in my ear. I have arrived at the promise land, and I am in a multi- palette paradise. Going to Sephora is much like a wild night out for me. I don't really remember what happened when I was in there but know I enjoyed myself, am normally down like 60 dollars, and my face is looks similar to that character Mimi from the "Drew Carey" show. But whatever- its a 20 something year old girls amusement park, and I love it. read more

Oh my God...I've ordered items from Sephora via the web, but I've never gone into an actual store...until recently. I wanted to buy practically everything in the damn place! Perfume - which I rarely wear -lotions, creams, lipsticks, etc. I was having an orgasmic overload - the need to want to buy almost everything and anything was making me hyperventilate. I took a deep breath, and concentrated on buying what I went there for - A Philosophy skin care product along with their Waffle Cone shower gel. I stuck to my guns and did not over-spend, but I did make sure to walk every square foot of the place to drool over everything. The place was buzzing with activity and there were plenty of salespeople around to provide any assistance. It was cool to see some guys in there shopping for themselves too. ( I always like to see what guys are buying - I'm nosy that way). I will definetely be coming back for more goodies in the future! read more

Shopping spending money about 7 bags in my arms including Sephora bags, as I was leaving, security pulled me aside and wanted to check my bags....yea I must have stole everything that why I a carrying Sephora shopping bags too....after this I will never return...showed him all my receipts and bags and left. read more

i'm posting this review to spread the gospel about a stainless steel double tipped loop stick that you may have seen in the "equipment" aisle of sephora. while this little gem could pass for some scary surgical tool, what ye of little faith may not know is that it does an amazing job of expunging your pores clean. that's right - i used the word expunge! if you can't have a facial on a weekly basis, this is the next best thing. while it may sound completely disgusting, the accomplishment of pro-actively squirting the gunk out is an everyday victory (cue olympic theme). make the world's pores a cleaner place...a better place for you and for me. read more

My friend and bride-to-be got her make-up done yesterday by Sam. She looked amazing! While we were waiting, Joseph did my make-up as well as my other two friends. I guess we looked pretty amazing too. :) The staff was so patient and had great recommendations for us. Thanks Sam and Joseph! read more

As a girl and being uber feminine at heart, this shop has always been my beauty shop since my teens. I love the free samples, trials, service, sales, and consultations! This is cosmetic and skin care heaven for all women and make up mavens everywhere! Prices are arguable but sales and sample do exist. read more

when i need makeup i like going here because most of the time you're left alone to browse the products without a watchful eye following you around. department stores are difficult to shop at for cosmetics since they have people at every brand's make-up stand trying to sell you something. sephora has a wide variety of brands and products. the only downside would be that they tend to be out of stock on alot of the products i want to buy and that's why i reserve a star for when i walk in and the store is fully stocked... read more

I have to say that overall, Sephora is a fantastic one-stop shop for all things beauty. I've been to this location a few times and have never had a bad experience per se. Most of the products that I buy from here I read about them in Lucky Magazine and then decide to try them out. Because I already know what I'm looking for, a salesperson asking if I need help isn't really necessary other than for finding the product in the store. I get that this location has very heavy foot traffic and probably not enough staff to help other customers, which is why I have had to hunt sales people down for them to help me find something I can't on my own. Only once have I been looking for a product that actually was not launched in the store so I couldn't find it, and another time the product I was looking for was already sold out so I ordered it online. I do have to say that this location doesn't have customer services as good as the Emeryville location. Fortunately, the lines for the cash register are shorter than they are in Emeryville so that's a definitely plus! read more

Ah Sephora. I hardly wear make-up ... except for lip gloss, and maybe eyeshadow. But, oh, your Siren's song always manages to convince me that I need make-up. Make-up that I'll never wear, that'll just sit on the counter, in a bag, taking up space. Sometimes, though, a girl wants to feel pretty - and Sephora, you're good for that. So good. And so bad, at the same time. And I'm not complaining. read more

I remember my grandpappy sittin' me down during my tender ages and showing me his grooming kit. It was a manly kit, complete with the usual M-ANLY gear: a bottle of Old Spice deodorant, the Vitalis for the hair hold, and the coup-des-gras: a bottle of stinky "Eau De Idunno What." Back in the day a M-ANLY M-AN worked the Grecian Formula through his hair and then followed it up with the Alberto V05 or the Vitalis... unless you were Kojak ("Who loves you baby?!). A M-ANLY man also went to get the hair cut, not "styled." There were Playboys and Sports Illustrated mags for the M-ANLY MAN to think out Hugh Heffner like or Agony of Defeat M-ANLY thoughts as a M-ANLY barber cut a mean M-ANLY head of hair (insert record scratch). If you were a M-ANLY M-AN, a real Steve Austin, the Marlborough MON, you used Skin Bracer or doused your palms with Aqua Velva before slappin' the shit out of your face with previously mentioned palms. I loved me grandpaps so I won't dis his grooming process any further. Instead I'm here to offer up a new type of man: THE SEPHORA MAN. (Oh the Fab Five would be so proud). I was first introduced to Sephora by my sis, Hango, who two years ago said, "Let's stop by Sephora and get you some real cologne." After some mulling about row upon row of sleek, variously designed bottles, she picked one up and said, "Dahling, this is for you." That bottle of Gucci Envy changed my life. Recently I was feeling a little low at work. My friend Bstar and I were having that "What are you doing for lunch?" convo. She busted out the, "I'm going to Sephora to pick up some things for me and my boy." I replied without thinking, "That sounds cool." Before I knew it, we were driving to the Stanford Mall, zipping past cars on the uno-zed-uno. We got there and separated-"divide and conquer" without any need to divide or conquer. I quickly went through 500 Sephora paper testers. I tried the Gucci, the Pucci, the Susan Lucci... If it was from France or Italy....and there's a lot of that there.. I wiffed it ALL. Several kind Sephora sales persons, dressed in the same uniform black, with the "down-to-business," no nonsense, Robert Palmer "Addicted to Love" video coldness, came over to help. One of them guided me to several new "scents" which turned out to be STINKS, but hey that's part of the ride too. I settled on some Anthony face scrub, whose use description rivaled that of instructions for setting up an HDTV system complete with surround sound. Then I was armed with about ten pounds of free samples, the rational being that Sephora wants to make sure you like a product before purchasing. Apparently a lot of M-ANLY MEN use the product once and try to return it: "THE CUSTOMER IS ALWAYS RIGHT blabity blabity blah!" I walked out a happy camper, regardless of the fuss. Turns out the recommended products were great. A Sephora lunch cures all that ills.... most of the time. 4 duckets for letting me have my Metro moment. read more

For employee: Rochelle R. I had such a great experience here because the customer service is amazing! Even though this store is always packed, the employees still go out of their way to make sure to tend to everyone. One employee in particular, Rachelle, stood out the most. I always spend way too much time in this store (but who doesn't amirite?) and had many employees ask if I needed anything; but Rachelle stuck out the most because while I was checking out (mind you- long line/crowded/bombarded) she had the BEST attitude and biggest smile- asking how my shopping went and making sure I had assistance when choosing skincare products. She really is an amazing person, I can just tell by her genuine care. I left the store feeling great. Thank you Rochelle! read more

I've been a makeup enthusiast for years and have only just recently been starting to get interested in skincare... omg this store is amazing! I've gotten mini-facial's here and custom makeovers. This store is amazing and the employees are so helpful and knowledgeable! Loved my makeup by the artists and I loved the product recommendations from the skincare specialists! Favorite Sephora ever! read more

I've been shopping here since I was 17 years old for makeup products and it's the best Sephora I've ever been to. Although they've been moving back and forth from Westfield to Powell, the store(s) is always spacious, clean, and bright! Every employee is extremely helpful and friendly in one way or another. =) Definitely my go-to location, I refuse to shop for my makeup products elsewhere! read more

It was my teenage daughters first time at Sephora. She was in total awe of all the high end makeup. She had so much fun trying different makeup that she had seen on youtube videos. I was able to find a great lipstick and a Anastasia brow pencil. The makeup professional even taught me how to use it correctly. read more

Thank you Sephora!!! You have many various products here that my friends and I use and I liked that you had someone greeting and saying Thanks for coming into Sephora. My friends wanted to check out Carol's Daughter natural body lotion, but they didn't care for the fragrances and decided to just get whatever it was they use. I got my DKNY fragrance because it was there, and the line was short at the cash register. Plus I got some samples, which really help to ensure that I don't have an allergic reaction to the product before buying the new and improved bottle. (BTW:Estee Lauder...your products give me hives.) read more

I absolutely love this Sephora. I buy a lot of makeup so I am very familiar with what Sephora has to offer. This store is massive, they have things I wish the other Sephora locations had! I was helped by the very talented makeup artist, Lawrence. After listening to what I was looking for, he was able to recommend me the perfect full coverage liquid foundation. This location is one of the very few Sephoras that carry Estee Lauder and I'm so glad because I would've missed out on this foundation at other locations. The staff was very friendly and I never felt neglected if I needed assistance or had a question. If they don't come up to you, just go up to them and they would be more than happy to assist you if they aren't busy with another customer! And plus they do get quite busy and its a large store so please be patient with them, no need for diva attitudes! The cashiers are so nice! I think the girl won me over when she complimented my brows. Haha. She made sure I got all the right items & shades, and even offered me some free sample. Yay! I used 100 of my points for a deluxe sample of St Tropez Tanning Lotion; I love it! These perks make it easy to try new products and a little incentive for spending money there! Will I be back? Definitely. If you're a makeup lover like myself, this place is heaven on earth. read more

i was not a customer here , i actually did the inventory for the store. anywho, the sephora staff who helped with the inventory were nice for the most part except for one individual. When we leave the store, we're required to have our bags checked. anyway one of my co-workers attempted to leave the store for break. He didnt have a bag so he walked out.. They stopped him and asked to go through his pockets very rudely and he said no because visually you could tell that there wasnt anything in his pockets. long story short, the sephora staff person made the situation escalate and my co-worker was sent home and the associate was rude for the rest of the inventory.. if this is how they are after hours towards their inventory crew, i definitely wont be shopping at this location as a customer read more

I have shopped at this particular Sephora for years, never had an issue. Today I came in to pick up my usual beauty essentials that I had run out of, while browsing the Benefits station, an Asian male sales associate stood at the end of the section and intensely watched me, after I put one of the blushes in my "SEPHORA" shopping basket he approached me asking was there anything he could help me with. When I declined he walked away. So I continued on with my shopping and didn't think too much of the situation with the sales associate. Then I saw him in the same position as I was at the YSL station. I glanced over and caught him staring at me again. When he noticed me noticing him, he did a slow walk around the ASL station all to end up on the opposite side. Not once did he ask anyone else if they needed assistance because he was so fixated with my every mood. Maybe I'm just being sensitive, but as a woman of color this was the first time I felt discriminated against. Instead of being offered genuine customer service, it was offered out of fear that I may be stealing. After feeling uncomfortable by that sales associate I quickly finished my shopping and got in line to check out. The cashier, a heavy set red head woman, seemed to have a bit of an attitude when I asked her opinion on the face primer I was purchasing. She quickly said she hadn't used that brand so she wouldn't know. She was very unpleasant, as I swipe my DEBIT and enter my pin number. She asks to see my id. That's not standard for DEBIT purchases. I hand it to her and proceed to inform her that she is out of line for asking. Her response, " we'll there is a lot of identity theft going around and we just like to be extra cautious". Maybe I'm just being a paranoid woman of color but how I felt in this store today was not okay and someone in their Corporate division needs to address their employees customer service policies. Needless to say I probably will not ever patronize this particular Sephora again. read more

We went in here to get some skin care products and had no problem getting the help we need if we had any questions. Very helpful ladies there are there to answer your questions should you have any. Store was somewhat packed but in a comfortable manner but still easy to navigate around. read more

I'm more of a natural makeup girl so I was a bit skeptical when Shana H. Suggested that we come to Sephora pre-wedding for makeup. Figuring I couldn't possibly look worse in a bridesmaids' dress than I was already going to, I thought why not? So glad my inner peanut gallery lost out and I found myself in Mimi's chair. She listened to all of my wants (Dramatic but not too bold-What!?), was pleasant and easy to talk to and didn't push products at all (Though I did end up spending more than the required $50). Would definitely come back again for pre-event glamming up after this wonderful experience! read more

my favorite sephora is a toss up between this and the union square one. i have to say that i don't think the sales representatives are altogether that knowledgeable about all the products, but still - it's a cosmetics MECCA. skincare, bath, hair everything. their return policy is awesome and it's one of the only places that carries stila anymore. my one stop shop for fekkai, boscia, stila, shiseido, bliss. read more

Out of all the Sephora's I have been too, this is the best one. Though it's smaller than the old location, they have everything I am looking for to make me pretty and girly. read more

I love shopping here! It's one of my favorite places to shop in union square. I would rather shop for my make up here then any other department, or drug store. Once, I was on my way to an interview, (about 6 months ago), and I realized I forgot my make up bag. I was mortified, I couldn't go to an interview, without, at least my eyebrow pencil, and eyeliner! I was short on time. I ran into Sephora, and asked for help. They asked me if I used brow powder, pencil, or pencil with a brush....The gentleman pointed me out to two perfect items quickly. I would have given five stars, but I was really irritated by two women at the cash registers. I went in to pick up my birthday freebie, and also a deluxe sample that I earned by spending a hundred dollars through the Beauty Insider program. The lady asks me to choose one out of three samples and I pointed to the Dior eye cream sample. She gives me the Joy perfume sample. I didn't realize this at first, but when I did I turned around, just two steps away. She was gone. So I wait for the other girl to help me at the register, and she acts like I'm invisible! Hello...I'm right here in front of your face, at the register! She calls out, "Can I help who's next?" I said, "Umm, excuse me, the other lady gave me the wrong sample." She replied, "Oh you were next?" I said, "Could you just give me the sample, I asked for?" She gives it to me, I thanked her, and she gives me a snobbishh smile. I was really annoyed by this. I still came back the next day to purchase my, "Mary-Lou Manizer" by theBalm, and I love it! read more

If you order online, don't even bother with their customer service.... Just horrible. They need training. Worst I've ever had. I'm VIB rouge but not for long because I will no longer be purchasing from them due to this horrible experience. read more

The Sephora store on Powell can be very busy. After all it's right by the cable cars but it you visit it during peak hours, be patient - it's worth it. The staff at this store are amazing. They are knowledgeable and patient and don't push a sale. Every time I've stopped by, even when busy, I've had wonderful service. Recently I had a fabulous experience with Adrielle. She really took the time to test products to find the right shade for me. Now that's what I've come to expect from Sephora. Kudos to you! read more

What a bunch of bitches! I am self-sufficient but I do appreciate a little customer service. I don't appreciate being ignored by sales staff especially when a group of giggly teenagers get greeted and ask if they need help when I do actually do need help locating a certain product only to get the once over look and get shafted! I get better service at the Sephora in the Marina - and believe me I HATE the Marina! Don't get me wrong I do damage to my credit card when here but I would appreciate just a little courtesy - especially if I'm about to drop money! read more

One stop shop! Went there to buy eyelashes, and low and behold they put them on for free. Kayla was my make-up artist and she NAILED my lashes $10 later and added some glamorous eye make-up! Thanks for helping me feel more beautiful! read more