I stopped in here with a friend of mine about a year ago when he thought he should check if they…read morehad a cologne he liked but couldn't find. Not only did they have it, but he was able to talk the cashier down to a great price. I've been looking online at prices for Bal a Versailles (a semi-rare French perfume) and I thought I'd check to see if they had it here so I could save myself the shipping cost. They had it but the price tag said $75! Granted it was a large bottle (3.4oz) but I can get a 2oz bottle on eBay for $15. I eluded to the fact that I wouldn't pay the full price and the cashier was very nice about explaining why it was so expensive and how he can't afford to take much less.. economy and whatnot. I figured it wasn't even worth the time to try haggling. There was no way he'd sell it for anything close to eBay's prices. I'll definitely stop by again next time I'm searching for a perfume.. that doesn't happen too often though.

This place is basically your typical discount perfume store with mostly the standard available…read moreperfumes that you might want to buy on a discount. I did not see any specialty perfumes or very hard to find ones so you might not have luck of those here, but if you are looking for an aqua di gio or an armani perfume, this is a great resource to save a few dollars.

i finally gave into le labo and i said i wouldn't for the longest time!!! aiyaaaa. anyway i wanted…read moreto get some samples before i fully commit to purchasing a full bottle. came in here twice recently and both times the associates were super friendly and helpful. i observed one male associate helping others and he was very helpful and even made recommendations. i've committed to one scent and im (unfortunately) about to commit to a second scent, ill be back for sure.

This location is easily accessible and pleasant to shop at. Because it's on Santana Row, parking at…read morethe Winchester Parking Garage (where your first two hours are free) puts you in easy walking distance of not only Le Labo but a wide array of other establishments. The interior is atmospherically lit--not too bright, but bright enough that all the labels are still easy to read. Though inevitable for a fragrance store, the air is strongly scented, especially because its doors are usually closed. It can make smelling some of the more subtle fragrances and items a little difficult. The service was wonderful--I was promptly greeted, and my questions were all answered quickly and succinctly. I had a nice time browsing, and there are testers for nearly all their products available for perusal. I will say that they can be a little too eager to induce you to buy more items (I think I was asked about four times if I wanted to add anything to my purchase). You're able to watch the creation of your fragrance in a little booth to the side (it is mixed upon your ordering, which I like), and the label can be customized, making it a fun choice for a gift. Because it is constituted upon ordering, though, I was advised that the scent would need a couple weeks to mature for use. Overall, I enjoyed my experience here, and I highly recommend it to fragrance fans. Their products err on the expensive side, but I found most of their scents very attractive and think there is something here to appeal to everyone.

Bojana and Regina are the sweetest! They know exactly what gifts to pick out for the occasion. I've…read morebeen passionate about the brand for years and I always feel welcome here.

There are very few stores in this big wide world that I'm excited, let alone willing to leave my…read morehouse to visit. The Diptyque Valley Fair boutique is an exception thanks to their amazing associates! I usually work with Kimmy who is really chill and has helped make great recommendations of accessories and different samples to try out. This visit I was blown away by how kind and professional Regina is! As I walked in she warmly welcomed me by name! I was absolutely shooketh and super appreciative of this (first time in my life this has ever happened) and by how much time she dedicated to let me pick my birthday candle and tell me about upcoming scents and events. The whole visit seriously made my day after a super busy work week. Shout out to the team at this boutique- y'all are the best!!

Sylvia assisted me this past weekend. She was on point on what my face needed as far as bronzer…read moreblush & concealer. I sure do admire her patience & great customer service she gave me. It's hard to find honest people that care in the customer service industry and for that thank you so much! I definitely will spread the word to family and friends

My boyfriend and I went to this horrible Sephora, Tuesday 23rd at 11:50am. ( Just in case you guys…read moreneed to look up who was working that day on the schedule.) Upon arriving no one welcomed us; which initially wouldn't be a problem but as we continued walking in they did great other customers. Customers of a different race. My boyfriend and I are African American, so it's not hard to pick up when people are choosing not help purely because of what we look like. We even walked past a worker with a terrible bob and clearly botched filer job. Not a peep. I was looking for a vanilla scent that day so we went to the fragrance area. As I was looking around no one asked if we needed help, which once again I said would be okay if the primary reason didn't seem to be because we were black. They asked other people if they need help and completely ignored us. I had to ask a worker who was about 50-60 years old with a blonde bun (which I recommend she loosen because baby it's snatching your edges) . She was not friendly at all and seemed to not understand what I was asking of her. There was another lady with glasses and red/brownish who was also no help. At this point customer service needs to be worked on and maybe teach about discriminatory practices, unless they lack range. Either way it doesn't take rocket science to work at Sephora as shown with your choice of employees; I found the scent I was looking for and ordered it through the actually company online. Next time I'll just go to Ulta Beauty. So yea-1000/1 I would avoid this location at all cost. Sucks when workers make the environment unwelcoming, especially when not one in there gets paid enough to be that rude.

Just had to share what an amazing experience this was! We went for an eight-year-old's birthday and…read morethe staff made us feel right at home. She was informative, helpful, and always available for any questions. At the end of it, the birthday girl had an amazing perfume all her own! I would recommend this for any birthday and celebration and will absolutely come back. Bonus points for giving me material so that I could transfer the perfume in the bottle that I had gotten especially for the birthday girl!

If you haven't experienced making perfumes, this shop would be for you. You will have ultimate…read moreperfume making time with detailed instructions from the staff, who super knowledgeable about making it. They also have many interesting products in the shop, including scented candles, dry flowers, shower gels, etc.

they have great deals in perfumes, they have a promotion that I like so much buy get one 50% off…read moreand one the employees has a lot of knowledge about perfumes and recommended me a couple of good ones.

I came today with my dad and brother since they wanted to look at cologne and we were helped by a…read morewhite girl, on the younger side and skinny pretty average height, she seemed helpful in the beginning, but as my brother n dad asked to smell more cologne she began to seem annoyed like its not her job to assist us, she didn't make us feel comfortable and gave her coworker looks as she was helping us as if she was bothered over all I was not satisfied with my visit and would not recommend this establishment

Love Planet Beauty's range of products + their Customer Service. In fact, when one order arrived…read morewith the box destroyed -- and NO Luxury Shampoo inside -- I wrote to the company and included my order number + a photo of the destroyed box with no product inside. They replied that normally, the company does not refund orders that were delivered -- even if the product is missing, which got me annoyed, but I figured that the issue was closed. Then, weeks later, I received an unexpected delivery from Planet Beauty that contained a replacement shampoo for the one I had ordered. I'm sincerely heartened that this company not only delivers great products, but the folks in Customer Service are pretty awesome too. Again, thank you, Planet Beauty.

Love the store's range of make up and skincare. Customer service is really good. I've been helped…read moreby Joy who is super sweet and helpful. The only reason for not giving the 5 stars is that the lighting in the store is really bad especially when I went in to try to look for a new foundation and shade match.

The customer service and personalized experience is the big draw. The products are also good. You…read moredon't get sold, you get recommendations and you get to buy or bring in your own containers for the product. I'm sold on this model and there aren't enough places that do this. I'm hoping by summer, I will only be using mostly these products. The laundry stuff and bars of soap are top notch. I never get tired of seeing new stuff here to try, I much prefer buying local. Appreciate you guys!

The Source Zero is an absolute gem in San Jose. I've been a loyal customer for over five years, and…read moreI can confidently say it's the best place for anyone who loves and lives a sustainable lifestyle. Bring your own jars and refill everything--from moisturizer cream, shampoo, and conditioner to laundry detergent, all-purpose cleaner, sanitizer, bath bubbles, sunscreen, and so much more. If you don't have a jar they always have some extra for no charge or some fancy once for purchase. It's such a great way to reduce waste while still getting high-quality, locally sourced products. Beyond refills, they have a wide variety of eco-friendly goods like bamboo toilet paper, reusable utensils and shopping bags, beautifully crafted soap bars, candles, natural perfumes, and even locally made jewelry. Every time I visit, I discover something new. The store has a warm, cozy atmosphere and the kind of friendly vibe that makes you feel right at home. It's more than just a store--it's a little community hub. Please support this local business--San Jose is lucky to have it!