Mr.Robby was Knowledgeable about his Job and concern about the consumer on thier leaks . ​​

I was referred to SerClean by the plumber who did work on my house, specifically because SerClean is supposed to be really great about working with insurance companies. To their credit, the contractors that SerClean brought in did a great job. However, SerClean did not manage the insurance well and now, 2 years later, I'm still dealing with billing issues. It would seem that my account manager didn't send the right information to the insurance company. Specifically, they did not send over the full estimate. So my insurance company paid what was sent. And now, a full 2 years later, I'm getting weekly emails stating I have a balance. But when I call to ask why there is a balance becuase everything should have been billed to the insurance company, I just get voicemail. I would like to get this resolved, but no one will call me back. They boast about the BBB rating, but based on my experience and other reviewd I've read on Yelp, they are the absolute worst. Do not trust this company with your home. read more

they threated me with a lien on my property, but I know lawyers too! They submitted an invoice to statefarm for one price and State farm gave them one price. I told them the price was not what they asked and then they said to send them what state farm gave me and that they would go after state farm for the rest of the money with their legal team. I will counter sue them for lying to me about going after state farm. Jacob or Justin is who I dealt with in my home. I kept my text messages to show chelsea in the office and i aksed for an invoice to see so that i could show state farm and they never sent me one. read more

Don't hire this company they're scammers. overpriced and they promise that your insurance company will cover the expense. That's far from the truth. read more

These guys dropped a bunch of unnecesary fans off at a friends house and then billed her almost $6000 after she asked them to pick them up. they were there for a couple days and only two fans were turned on. these guys tried to take advantage of her for a simple repair. beware they are rude and pushy and they will tell you that you need a long term water mitigation and drying period and bill you for placing their equipment in your house. biggest scam industry there is. read more

This company is extremely unprofessional in their communication and demeanor. They will nickle and dime you over every little thing and refuse to work with you. My husband and I were out of the country when my hot water heater tank burst, thankfully my sister was watching the house and caught it. We got it fixed but needed a mitigation company to clean the less than inch of water and a little water damage (less than 100 ft, some of it in the garage). Serclean refused to give a quote (since it needed to be fixed right away?) and we, stupidly, allowed them to proceed. Serclean refuses to work with us on pricing, but will charge for more equipment than they actually use, reference IICRC industry guidelines incorrectly when it comes to billing, charge for travel time to your house, etc. They only accepted approval from our insurance company and disregarded us, even though the insurance company was not paying them, which they made very clear in their agreement. I manage repair work like this professionally and have never dealt with such a terrible repair company. Do not EVER use this company, they will gouge every cent they can from you. read more

Need to hire more honest people, and stop misleading consumers. Need to be more Transparent about what they say to consumers, and stop charging consumers for a service they did not perform. read more

Beware! DO NOT USE THIS COMPANY SERCLEAN! Find another company. I was referred to this company, and they got over on me. They told me I had a leak in the wall, tore up my bathroom, and left it open to the outside, where a snake came into my home. They put up a lot of fans, and there were no visible damages, and the leak wasn't in the wall. Long story short, insurance denied the claim my home was left open to the outside world. They sent me a bill for $5522.22 for nothing. I called many times to speak with someone about this bill, but no answer or call back.PLEASE DO YOUR RESEARCH BEFORE USING SERCLEAN! CHECK THE BBB! Have done this to many customers. read more

I'll ​give them a F. They made false promises about helping customer saving money. I was told nothing will come out my pocket. And the will only charge me whater the insurance company pays. They lied they will contact you to get the difference out you. ​​They never sent me an estimate,yet they went straight to work and sent me bill. After I sent them the check I received from my insurance company, they still wanted me to pay my the deductible. Plus I had to call them numerous times to complete job. I wouldn't recommend anyone to do business with SerClean read more

Be very aware of this company (Serclean). My water heater broke and left mold in my basement laundry room. They came out and quoted me 5k to fix and told me not to show this to my insurance company beforehand. I told them "No way". That was the polite version. I ran into a handy man at a red light. He asked me to send him pictures. He sent me a detailed quote and pictures of his previous work. His total was $388 I knew Serclean was trying to scam me the minute he opened his mouth. read more

We were connected with Serclean through plumbing company, High Priority which was sent out through our home warranty. The technician came out on 3/12/26 to start mitigation and while he was there we got our claim started with our insurance. The tech promised that this would be a smooth process because they have been through this many times. The work was completed by 3/17/26 and it has been a very frustrating and unprofessional experience ever since. We have called several times and have been unable to speak with anyone other than an off-site answering service. It took over a week and several calls just to have them send pictures to our adjuster and now they are further delaying the process by not sending an estimate. We have sent an email requesting the information and keep calling but have been unable to get in contact with anyone that can help. The technicians also don't answer the phone and don't even have their voicemails set up. Based on other complaints, it seems Serclean is running some kind of scam to avoid dealing with the insurance company and are trying to overcharge/bill the homeowner directly. I would never recommend this company to anyone. A manager needs to contact us immediately to provide the full estimate to us and the adjuster so we can move forward with this already stressful process. read more

This company is full of scammers. Even the mitigation tech they sent should have been a sign I kid you not his name was "T. Crook". They work with "Hers and His Plumbing" to pull a scamming double team! They pretend to help in an attempt for the homeowners to let their guard down, to get as much money out of your insurance as possible. If the insurance doesn't want to pay their ridiculous charges they will try and get money from the home owner. The person who is trying to get through an already difficult situation. We had a leaking boiler and instead of just replacing the boiler and leaving it at that. They demolished the entire downstairs area walls and floors pretending to look for non existent water damage. They claim black mold cold be anywhere and that's why they have to search through your house like they're looking for money in the walls. If the insurance company rightfully denies their bill for thousands of dollars worth of fans they will threaten to put a lien on your home immediately no questions asked. The techs don't wear any type of protective gear, walk through your home with outside shoes on, don't cover anything in your home to protect from dust, didn't close off areas to protect from this so called "mold", door left wide open letting anything outside in. Disrespectful and disgusting service. If anyone suggests this company or if they are currently doing work for you kick them out immediately. This company is equivalent of modern day scammers. DO NOT TRUST! read more

I would like to give this company a good review, because, overall, they did a decent job, and the man who was in charge of the project was very good; however, while doing some work unsupervised one of the employees took it upon themselves to go into part of the house where they were not working and draw and write something obscene on a whiteboard we had hanging on the wall. I would expect this if the people they hired were just a bunch of minimum wage teenagers, but these were grown men. This is the first time I've ever had anyone do work in my home who violated it and our trust. Because of this I now feel the need to get cameras to keep an eye on the employees of another contractor we have hired. read more

Beware of using this company. I had a small leak under my kitchen sink. The repair was done through my home warranty. The plumber suggested that I might have a bigger issue under my sink with water damage possibly to my subfloor. He recommended Serclean. They called the next day and scheduled a time to come by. They tried to avoid dealing with my insurance until they ran their test and demolished portions of my home. They were always late coming sometimes by over 2 hours. I told them that I wanted to patch my floors since I had some left over planks and to not rip flooring in unnecessary spots. They began tearing up my floor in spots that had nothing to do with where the initial problem started. They put cuts in tiles that were no where near their area of work. Then they wanted to put holes in my ceiling that had no indication of water damage to run test. They like to pile on charges from equipment rental, trash removal, and mold test and go through insurance once they've destroyed everything to max out the charge for services. They also would stop by and work for roughly 10 minutes then sit in their truck for nearly an hour. Beware of this company, they deal in insurance fraud. If in doubt always call your insurance first. read more

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I was going to write a long review how this people came and did amazing job with a very unpleasant project LOL all their job is dealing with disaster. The whole time they were in and out of my house I was too busy to say... But all my family felt safe and well taken care of & respected. Somehow not easy but they kept our kitchen functional as possible under the circumstances. Just SUPER job, couldn't as for anything more. Supper professional that exceeded my expectation! I was going to say I'll hire them again but I hope not to have house problem this big any more. You guys SHOULD be very proud! Love u! Fitz read more

The 5 star reviews are baffling and hard to believe based on what we experienced. We were connected to SerClean from the plumber who couldn't fix the broken waste pipe under the house until mitigation of the sewage was done. While the initial salesperson was at our house very quickly and explained their very high and regulated mitigation standards to thoroughly remove waste the sewage under our house, the reality was quite different. The techs that came to the house were nice guys; however, they spent more time going to the store to get basic supplies (like a shovel and lime) and being on their phones. In the end, the actual work done was 1-2 hours max, but it took 7 trips to our house across 3 weeks. We had to check each step because they only dug out and removed part of the waste, covered some with lime, and didn't seem to be able to do any work without constantly checking in with their supervisor, Joshua. We asked to speak to him and left messages and never heard from him. Although we were assured by the salesman that the sewage waste would be properly cleaned from the drain and sump pump system and the vapor barrier with contamination replaced, we were told by customer service and the techs they didn't do that. After the first removal and liming, we saw sewage leeching through the lime indicating it hadn't really been removed but was just covered up. While the tech came out to redo it, he only did the visible section and left the actual pit that was the source of the waste still unclean and untreated. Again, we had to ask for another visit. We also were promised the paperwork we signed to start the work and could not get a copy until we refused to pay the balance. When we finally got it after the job was declared "done" for the 4th time, the paperwork said nothing other than what we were supposed to pay. In the end, we think most of the sewage was dug out and removed with a nice layer of lime placed over the gravel channel for the drainage, and most of the vapor barrier replaced. The tech was going to leave the bags of material collected "for someone else to come pick up" and we had to insist that it be removed as our experience told us that was bull. At that point, we just needed to be done with the regular visits for what amounted to a lot of time spent for what should have been done in 2 visits. However, there is still waste around the actual source of the spill and splattered on the pipe with evidence of gnats still there and some vapor barrier missing. We went in and spread the lime on it ourselves. So, I find it suspect that there are few reviews for SerClean but they are all 5 stars here and on other sites. I hope that other people really experienced this great service. We sure didn't. Beware! Don't sign anything until you have an itemized list of what they will do for the money. read more

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If I could give this company negative zero stars I would! This is a highly unethical company who will gain entrance into your home under false pretenses! It starts with a recommendation from a plumber for possible water damage assessment and it all goes downhill from there! Before you realize what is happening this company will come in and demolish your home without you even realizing that the ultimate goal is INSURANCE FRAUD and to get the homeowner on the hook for MAJOR DAMAGES TO THEIR HOMES! My insurance adjuster informed me that they are VERY familiar with the fraudulent business tactics of SERCLEAN and the plumbers that receive kickbacks for recommending their services! This experience was a complete NIGHTMARE and all I needed done was to replace toilets in my home! They come in and remove baseboards and demolish your home so that they can charge your insurance company! Before I knew what was happening it was too late! Shameful business practices! read more

The techs did a great job and were very responsive and thorough. However the day our job was completed they were supposed to send the sketches and such. 3 days later I emailed because we had not received them...no response. A week later I called and the receptionist said they would have to have the tech redo them because they weren't legible but the billing was being sent out that day or the next and we would get them then. 2 days later still nothing so I call....receptionist said she was going to send them to me while we were on the phone so she put me on hold...someone else picked up from billing...said they needed to get the redone....I asked why it hadn't been done she said their techs are too busy....My job was completed 9 days ago. She then claimed she didn't have the insurance contact...even though I had provided it 4 times and the company had been in contact with the adjuster multiple times. Finally got the stuff but good grief I should not have to request something I was told was part of the exit process 3 times. read more

Be aware of any documentation you sign with Serclean Inc as it could very well be a binding contract that may be upheld in a court of law. They retain an attorney by the name of Adam Cain and a simple search of his name with Serclean will reveal numerous lawsuits filed on behalf of Serclean to obtain payments. The company does anything to milk the consumer from dragging out the work date to using excess materials/equipment. When in doubt call your insurance agent first before authorizing water remediation by this company. read more

SerClean is a fraud, all they do is trying to overcharge your insurance company, after that you'll see your insurance premium goes up like a rocket. Sercleane was referred to us by a plumbing guy (and they are friend!!!). He then asked me to sign a contract, I read but somewhat understand that was a work contract. The guy quickly cut my floor and ceiling without my permission and said he needed to run test. They wanted to demolish all areas and then also charge my insurance for waste remediation and repairs, detach toilet, haul away, emergency service.... When I realized about them is too late, they left a mess in my house, compare at the beginning it was a small leak, I should dry it on my own. They have billed our insurance company for equipment that we did not have. All their 5-star reviews on Google and are fake, they bought service to put the 5-star reviews on them. Advice when you have water damage, do not panic, call your insurance agent first. Try to call local guys, even local people on Facebook to give you a quote, shopping around. PLEASE BEWARE SERCLEAN IS A FRAUD. DO NOT USE SERCLEAN. read more

I can't thank Serclean enough for their exceptional work. My husband and I went to bed one night and all was well, woke up the next morning to STANDING in water, on my word, WHAT A NIGHTMARE! We immediately called a plumber who then recommended Serclean to us. We called them and They responded quickly and were so polite and reassuring over the phone. We had to have all our flooring taken up, drywall cut, and our toilet and vanity removed as well as have lots of machines for drying out everything. I have a toddler, so I was very concerned about the mess and potential dangers from all the demolition/equipment in my house. The guys came in and put plastic up to keep the dust down, they even installed a plastic door in my hall to keep my toddler from being able to access all the equipment, they removed any nails from the subfloor, even taped the edges of my hardwoods so we wouldn't get splinters from walking on them! I felt like like all my concerns were heard and they did everything they could to take care of any concerns or safety issues. I truly can't stress enough how professional each member was who came to my house was and how patient they were with all our concerns! Thank you Serclean! read more

Great company, highly recommend! Professional and kind staff. Handle business quickly and efficiently.

We had a pipe leak that ended up damaging the floor. Serclean was very prompt at reaching out and scheduling a time for them to come out and help. I very much appreciated the communication between myself and Tim. He would always call ahead of time to let me know when he would be arriving and he was always within his timeframe. He was very informative about the process of repairing the water damage and was extremely patient with answering thoroughly all of my questions. Wonderful experience! read more

If I could give this company less than one star, I would. This is the most unprofessional, unethical, and unpunctual group of people I have ever had to deal with. The experience with working with them involved only frustration from their lack of communication, lack of integrity, having to wait on them for hours to show up to the house (sometimes after their window of ETA, even after being told we would be the first ones of the day), watching them from the window as they sat in their vehicle while they text on their phone for over 15 minutes then come out only when they saw me walk outside (they charge for "travel time" according to the invoice), and when they would arrive, they would faintly knock on the door (when there's a clear doorbell) and attempt to leave immediately and leave their card and wouldn't call to inform that they were at the house or on the way (they also charge for the amount of days they had to leave the fan blowers in the house), as well as the fraudulent charges that were added to the invoice since it was our insurance company paying for the work. The measurements that they documented were grossly out of proportion, the amount of days and hours they added for having the fan blowers in the house that they included for leaving although it was their fault they were left in there, they will not give you an estimate or be reasonable with price (although the insurance adjus of our insurance company said they already negotiated a lower price from $6000 to $5000!), and they added charges for PPEs that they didn't even wear! Beware of this company. They will take advantage of you and do what they can to scam you and your insurance company. Insurance fraud is very apparent. They will also do what they can to remove negative reviews as well as be very unprofessional in their responses to poor reviews (e.g. insult unhappy customers by name-calling and not taking any responsibility or accountability to be apologetic or understand what the issue really is. They didn't do this to me but I've witnessed on multiple platforms their tactless and uncouth attitude towards complaints or unhappy reviews; this also speaks volumes to their professionalism.) read more

We had a pipe burst in our bathroom that flooded the majority of our house. SerClean came out immediately to assess the damage and had their remediation crew in the very next day. We had such a positive experience with the owner, Michael Mock, and the remediation crew, that we also decided to use them for the contents packout as well as our contractor for repairs. Every SerClean employee for every phase of the project was professional and informative. SerClean definitely made a tough situation less stressful for us through their communication and follow-through. They also helped us navigate the world of insurance claims and communications with the insurance company. From the initial contact with the owner, to the remediation and packout crew, to the contractors David and Chris, we could not have had a better experience. I would definitely recommend them to anyone I know! read more

Honestly, a scam. We originally were recommended this service because our plumber thought we had a slab leak. We found out this was not the case. When I tried to cancel the service, they started threatening me that I wouldn't be able to afford the bill unless we let them finish and go through insurance. At the time, the bill was equal to our copay, so what they were saying made no sense. They wanted to tear apart a large part of our house for no reason. They also told us to lie to our insurance so we would get more coverage. The billing also made no sense and clearly they were just trying to get as much money as possible from insurance. For example, we got charged two days for fans that were in our house for way less than 24 hours. They also charged us for disposing of a laughably small amount of drywall. When asked about the pricing, they are also very hesitant to share what anything costs with you. Avoid this company. read more

Fast and dependable. Would not hesitate to recommend the SerClean team.