Took my fiancées KIA Stinger for a factory recall. The said 1200 for the part. Called KIA Corporate who call the service manager. He did not return the call . Called KIA corporate again. They contacted the service manager again. KIA corporate called payback and said they had ordered to part. Even after they got the part they would not replace the part. They said they would have to replace a lot of other non warranty parts because they were afraid that they Mika a file line if they replaced the fuel pump. Ended up taking the van to Putnam KIA in Burlingame. They replace the fuel pump under warranty. So in all went into KIA Serramonte's 3 times and the service was never performed So I post this review previously , But I went back to the parts department so I would not have to deal with the service department. Simple request I told the parts department that I needed spark plugs. They are for a 2018 2.0 Liter Stinger. He said what is the VIN . I said I am in my car I do not have it. He said it is on your insurance card I said it is not my car, it is insured by the owner. I just need spark plugs I used google to get the part # apparently this was too difficult par the parts department to do. He still refused to sell the spark plugs to me. So was he incompetent or just lying to me like Services's department. I do not trust these guys. If you need service find another dealership. Had to take it to a dealership for the factory recall, so could not take it a reputable mechanic for the factory recall I gave them 1 star because 0 starts was not an option ... Follow up The parts department could not figure out what spark plugs I needed but it was simple to order ORM spark plays from Amazon. Do not waste your time with the service department or the parts department. Find another dealership for service and parts read more

Just leased a car from Serramonte Kia. Super happy with the experience. Bobby was very accommodating and responsive to our needs. The dealership vibe was low-key and we didn't feel pressured. They made us a great deal, and we walked away happy. Doesn't get much better when it comes to car shopping, a task that I don't like to do very often. read more

Serramonte Kia - Happy Customers! - Car Dealers Near Me - Colma, California

Had a great car buying experience with Omar, Chris, and RC. Omar - our sales person was easy to work with, no hassle and straight forward. Easily one of the best car buying experiences we could have had. Thanks for everything Omar! Chris- the manager was working with us on our price point and gave us a good deal. RC completed our financial paperwork within minutes. read more

Serramonte Kia - Car Dealers Near Me - Colma, California

Anthony Mena is simply a fantastic guy. He is modest, tactful, polite, and an incredibly professional salesperson and consultant. Working with him was a true pleasure; everything went smoothly and without any issues. Huge thanks once again to Anthony and the entire Kia Cerramonte team. A magnificent group of professionals--great car and a wonderful feeling of home with family. An excellent day, thank you so much! read more

Thank you to the Serramonte Kia Team (Bobby and Bob) for your assistance in making my daughters wish a reality! You both were kind, patient and knowledgeable assisting us as we searched for the perfect car for our daughter! The process was made very simple for us and your pricing was pleasantly competitive! We are all as happy as the smile on her face! She's ready to roll! Thanks again! read more

Serramonte Kia - Very happy buyers, thanks Bobby and Bob! - Car Dealers Near Me - Colma, California

The Sales person Bobby Kwok is super nice and very patient guy. He also speaks bilingual language so easily understand what you need and answer questions. Look for Bobby if you need Kia car. read more

Serramonte Kia - Car Dealers Near Me - Colma, California

Update to my initial review. After a great sales service everything went downhill quickly. Sales person was supposed to order us rubber mats --never heard back & never received them. A month out we hadn't received our plates or payment slips. Called Serramonte back. They said not to worry they would be arriving soon. Month later nothing had arrived. Called back told there was an issue with the system(they'd been hacked ) & we should call back in a week. Called back, talked to a different person who said oh yeah just come down talk to so and so we'll print you a new temp license plate until everything sorted out confirmed twice ok to come down right then. Drove down to the dealership -- person I needed was in a meeting, so I waited 30mins. Then he couldn't help me bc my sister who was co-purchased the car with me wasn't there. I was supposed to come back on weekend but call first. Multiple calls over a few days to confirm when we should come back. Each time it was he had never heard of me. Finally told ok to come down to get new temp plate. Turns out the dealership had lost our paperwork and it was never submitted to lender or the state. Next words out of his mouth were and of course your behind on payments now! I said how could we be late if we never received a bill/payment slips. He backtracked and say oh yes he told the lender it was the dealerships fault and our credit wouldn't be effected. Fortunately we had been planning on paying off the car right away so we just paid it off then. Finally got a call a few weeks later to pick up the license plates. Went to go pick up plates and even though the office was literally 10ft from the service department He told me I needed to go back over to the KIA lot across the street to have them put on the car no one on that side of the dealership could help me. Will never go back to Serramonte for anything. After the sale they couldn't be bothered and treated us like we weren't important. I suppose at that point they'd gotten our money so didn't care. I take my car up to Marin Kia for all service appointments /anything else even though out of my way. Anything is better than going back to Serramonte. read more

Went to serramonte Kia to test drive the EV9-GT. Yury met us and let us take our time to get a feel for the car on the road. He worked with us on financing and made the experiencing of getting a car enjoyable. Got a good deal on both sides. read more

Service Experience Left Safety Concerns I was initially excited about my 2025 Kia K5 and planned to keep it long term, but my service experience here left me uncertain about the vehicle's safety. After my first oil change at this location, the car developed an oil leak. Not long afterward, I began experiencing engine misfire, shaking under acceleration, loss of power, and a 12-volt battery drain issue. When I brought the car back, the service department acknowledged the misfire and mentioned the possibility of internal engine issues, but only performed a coil swap and released the car without performing a full diagnostic evaluation (compression test, leak-down test, injector test, etc.). The symptoms continued, and at that point, I no longer felt confident driving the vehicle -- especially because I was recovering from a major medical procedure and could not risk a loss of power on the road. I ultimately traded the vehicle in sooner than planned because the issues didn't feel fully resolved. I genuinely hope future cases of this nature are handled with more thorough follow-up. Safety and peace of mind are important, and I wish things had gone differently. read more

Great buying experience. Bought the Niro. Yury was not pushy and answered all our questions.

Had a great experience with Anthony at Kia of Serramonte. His service was amazing, and he really helped guide me to the right choice. He was helpful, professional, and made the whole process easy. I really appreciated the way he took care of everything and made me feel comfortable. Definitely recommend asking for Anthony! read more

Great customer service and speedy process. Anthony Mena was knowledgeable and patience throughout the process. We had initially only wanted to purchase a mini van but came back for another vehicle because we were amazed by the Kia Team at Serramonte. read more

Serramonte Kia - Wife with her new van - Car Dealers Near Me - Colma, California

Hello again. Picked up my 25 Niro a few days ago. Looking great. Except I noticed the rims have a problem The silver spokes have areas where the paint or finish has come off. Maybe 5% of the silver surface. Mine is a leased car. Worried I might be responsible in the future. I returned to the dealership. The response was NOT. We will repair. We will replace. It was. Drumroll. Oh they are all like that. So I guess you need to check your car for defective wheels before you take it home Because maybe. They all have defective surfaces. Not sure what else to say. Doesn't seem right. Sorry for the additional negativity. read more

If you're looking for a great car-buying experience, go see Morville at Serramonte KIA. He was the best! He was never pushy and made sure we felt comfortable every step of the way. He gave us all the information we needed to make our own decision, and we are so glad we chose to buy our Kia from him. Highly recommended! read more

Yuri helped me lease a 2025 Niro Ev. He was great - totally low key and helped make the process pretty easy.

Picked up a new car from Morville. He was very knowledgeable about EVs and hustled to get all the paperwork, charging, and detailing done as fast as possible. The process was smooth and easy. read more

Just purchased a vehicle from Serramonte Kia! Bobby K & Bobbu went above and beyond to help make this process happen with product knowledge, humor and genuine attention to our needs. Would definitely recommend anyone looking to buy a Kia to check them out!! Thanks again Bobby and team Gina & Ricky C read more

I had a great experience working with Korousch at Kia Serramonte. He was straightforward, patient, and worked hard to help structure a good deal that I could afford. If you're looking for someone who communicates clearly and follows through, I'd highly recommend asking for him. read more

Amazing experience at the Serramonte Kia!!! Yury made the leasing experience super easy. We found the perfect car super fast with his guidance. Highly recommend this location and working with Yury! read more

5 Star service for the service department the day after Christmas! Family of 6, our Telluride shut off on the 80 before the Bay Bridge. We survived by a miracle but we were pretty sure it was the alternator as we got a new battery 2 months ago. This was Xmas Eve. I got a hold of the service department at opening on Dec 26 and the manager Wilson was extremely helpful. He checked to ensure they had the part (they did) and I towed it to Kia Serramonte. They have the part but they were booked solid for the next 2 days. Well, I'm stranded in SF w/o it (we're coming from LA). Dwayne, one of the specialist agents helped me and they did inspected it and indeed it was the alternator. Dwayne, Wilson, and the crew there got us in and out same day, even though they were booked solid for days. And it was all covered under standard warranty. These guys were above and beyond, given the holidays, demand, and I'm sure short staff. Much love to you all. Our family can finally drive home. read more

I just bought a car from Kia of Serramonte and it was a fantastic experience. I worked with Yury. He was knowledgeable, affable, and, most importantly, willing to make a deal! He and his manager, Tom, worked with me and my husband to get us an outstanding price on an EV9 and a great trade-in price on our Acura. I have bought and sold a number of cars in my lifetime and this was, by far, the easiest and most pleasant experience of all of them. I would highly recommend. read more

Started off as a great experience with how they treated my wife for her recall. However, forgot to put the panel back in the car after maintenance. Told us at one point that they are not open on the weekends. Spent over two weeks and then was told that they ARE open on the weekends, then was about to have me and my wife have to pay for us to get the panel put back in the car after they forgot to put it back on. A lot of inconsistency with communication and information given. Will do my best to make sure my wife and I don't come here again. read more

I went to paul to buy a car and he was very helpful and was very informative about each car. Everything went smoothly and I was able to get the car that was a best fit for me. I recommend going to Paul at Serramonte Kia if you need anything read more

Fabulous experience with Tom & Christian! From A-Z, the process was smooth and the service was excellent. A huge thank you to the whole team! We love our 2026 Kia Niro EX!! read more

Leaving a second FIVE STAR rating for a second KIA purchase within six weeks! We are so impressed and happy with our plug-in Sorento we brought our adult daughter to KIA Serramonte to purchase her first new car ... a KIA Soul. Worked again with Nick - awesome Salesperson who was so helpful and patient with a first time buyer. And John the Sales Manager came by to say hello and help the process go smoothly. Finance person - Sean (or Shawn?) was also lovely. Our daughter has a fantastic first car with the assurance that it's an excellent car with great resale value. And the experience was super positive. Thanks again KIA! read more

Had a great experience leasing a new EV6! I began discussions with Omar Nijem, who is a driven and energetic young man who will hustle to get you what you want, no matter what it takes. We messaged countless times comparing different options on various vehicles, and he was ultra responsive and always followed up. The specific vehicle I wanted was at another dealership, and he was even willing to go all the way there on my behalf and make it happen. First time with a Kia, but if the quality is anything like the service, it's going to be a great few years. read more

Serramonte Kia - Car Dealers Near Me - Colma, California

First and foremost, I would like to thank Andrew Eliopoulos and his team for helping me through the process. My experience was nothing but honest from the start. In the real world, when purchasing a car, buyers want to explore different scenarios and options before making a decision. When I called other dealerships, many were unhelpful, brushing me off and simply telling me to "just come in." Many buyers, whether traveling from near or far, don't want to waste their time--just as salespeople don't want to waste theirs if a deal isn't likely to happen. Andrew, however, went above and beyond to explain the good, the bad, and the possibilities. This level of transparency is what prompted me to work with him and give him my business. As a buyer, I shop around for options and evaluate each salesperson--whether they genuinely care about their customers or are only focused on their commission. This level of dedication is a lost art in business, and companies that fail to prioritize it risk losing customers. Businesses thrive because of their commitment to working with customers and making deals. If a dealership has salespeople who don't take those extra steps, are they really attracting customers or pushing them away? Word of mouth goes a long way, and personal experiences help others navigate the same process. This was, by far, a five-star experience from start to finish. Work with someone who takes the extra step--not just someone trying to make a sale. My motto: "Bullshit walks... Business talks." If you call yourself a reputable business, you should do your best to honor deals and build trust with your customers. I can truly say my experience at Serramonte Kia has been remarkable, and I will gladly do business with them again. Thank you! read more

Serramonte Kia - Kia EV9 GT - Car Dealers Near Me - Colma, California

I am happy with my new KIA k5 , thanks Bobby and his team for help me to get a new car

I was scheduled for a routine maintenance + oil change. When I picked up the car I was ensured the service was done and the car was ready and safe to drive.The next morning I took a drive to Vacaville Ca. about 60 miles away to my 2nd home . On the drive up the check engine light came on for oil. I called to inform the service dep. and they ensured me it could just need a system reset. When I pulled the car into my NEW DRIVE WAY.! fresh concrete! oil was gushing out! it appeared the car had lost all of its oil. I was now stranded with 3 kids in the car and drove the car with this major oil leak and NO KNOWLEDGE OF IT. NO SAFE AT ALL! The car had to be towed back to kia service dep. and upon inspection they determined the person who serviced my car DID NOT place the oil filter back on! He also did not tighten the oil bracket. So BASICALLY it was a death trap ! They blamed this on human error, horribal excuse. This could have cost me a whole new car and not to mention MY LIFE! if i would have drove any longer the damage could have been detrimental! out of all of this my driveway is ruined and I was offered a free car detail and new side mirror. That I had a hard time booking an appointment for. No one has been in contact with me , I had to make several calls into the service department hunting down the promise that was made to me. This makes me think I should seek legal advice. read more

I had a great experience and would recommend! Omar was very kind and the entire team was helpful.

Had an absolutely wonderful experience with the staff. Special thanks to Yury for helping me get my new car. I went for the Kia K5 and am obsessed with the new vehicle. The team was very helpful; I never felt pressured to purchase a vehicle, so it made the experience comfortable and orderly. The process itself was fairly quick, so I appreciate the quick movement on the purchase. Overall, best car purchase experience I've been through. Thank you Serramonte team! read more

Serramonte Kia - Image of the K5 I purchased - Car Dealers Near Me - Colma, California

It was a great experience at Serramonte Kia. Julian was super helpful, and the whole team was great. The facility was bright, new, and clean, and the test drive was quick and easy. read more

Yury Rykov was delightful to work with. He was knowledgeable about the various models, and also worked with us to stay within our budget. As we test drove the car he took us in various streets to get a good idea of what the Niro could do. A good experience all around. read more

Came in for our scheduled service appointment for maintenance at 11:30am. They told us they can only get to it around 5pm. Or we can just reschedule if we prefer. Very casual about their customers time. read more

I'm 22 years old and recently visited the Serramonte Kia dealership on my own to purchase my first car. I was honestly nervous going in by myself, but Paul Zahi, my sales representative, made the entire experience smooth and comfortable from the moment I walked in. He was incredibly kind, respectful, and never made me feel pressured into buying anything. Paul took the time to explain all the details and made sure I understood everything. He genuinely guided me like a father would guide his daughter through an important decision. Thanks to Paul, I left the dealership not only satisfied with my new car but also confident that I made the right choice. If you're a first-time buyer or just want someone honest and supportive, I highly recommend asking for Paul Zahi at Serramonte Kia! read more

The customer service was really amazing and the workers were really nice. They were able to walk me through the paperworks and show me the model easily. If you meet someone named Bobby he is really nice and is down to help out. read more

My wife and I had a great experience purchasing a 2025 Sorento at Serramonte KIA. We were helped by Zahi (Paul), and he was extremely helpful and didn't pressure us whatsoever. He simply answered all of our questions, and made some recommendations. He even made us aware of current deals that were available to us. The rest of the staff was also very friendly and helpful. If we are ever in the market again for a new car, we will definitely consider paying Zahi a visit. read more

I was here 2-3 days ago and a young man named Omar helped me and my family. He was incredibly kind and provided amazing service. We didn't buy a car yet, but we wanted more information, and Omar explained everything clearly. We will be back soon, Omar. Thank you for all your help! read more

A wonderful experience of purchasing a new car in Kia Serramonte with the perfect and professional service from Bobby and Anthony. Their details explanation and patience should be appreciated. I will sure to recommend my friends to look for them if they are interested to buy an EV or Hybrid. read more

Serramonte Kia - New car - Car Dealers Near Me - Colma, California

I bought a car from Serramonte Kia back in June, and it's been one of the most disorganized and frustrating buying experiences of my life. I've held off posting this review with hopes that they would resolve the situation, but it's now almost 4 months from my purchase date and I still don't have my license plates, registration, or title. Whenever I call, I get put on hold and transferred around, and everyone at this dealership keeps blaming everyone else and saying they don't know what's going on. I've dealt with RC and Ted in the finance department, and neither one has been helpful. Buyer beware. Don't buy from this dealership if you want your transaction handled professionally. read more