much appreciation to this family owned business . they took care of me and my other half like…read morenobody did ! honestly such a good dealership with great people working there , turned in our sentra and walked out with a camry and helped with every piece of paperwork we needed ! thank u guys so much for this help

Horrible in every way..first off buying process simple but after getting off the lot and to keep…read moreyour vehicle is another story. My Child purchased a car from them an asked for the spare key they said come back pick up the registration and the spare approximately 2 months of having the vehicle no payments behind mind you the car went missing. It was found back at the delarship claiming it was repo. Files a police report and what doesn't surprise me is that the statement showed bo overdue balance. Spoke with them and they said he was behind and the car was bought back by them. Pretty shady if you ask me. The car went missing on a Thursday but bought back on Monday by them and was able to pull up some type of bogus contract. This was a bunch of crap if you ask me not just shady a bunch of thieves keeping a spare key to grab a vehicle and resale it. DONT TRUST THEM

If I could give 10 stars to this company I would! My boyfriend and I have looked all over the…read moreisland for the perfect truck in our price range and we went to Autoland and they wouldn't help wouldn't help us even when we had $14,000 cash in hand. We were out from 9am-6pm looking at different car dealerships and just when we were about to give up my boyfriend seen a Silverado on the side, we pulled up and asked if it was for sale. And to our surprise it was. Priced at 24k that was a little bit out of our budget but that didn't stop my boyfriend from at least test driving it. I'm very bad at names but a Samoan man helped us and took us to the dealership to talk about numbers for this truck, as I knew my boyfriend liked it. WES the owner, is an amazing man. I hope the Lord really blesses him. He worked out a deal with us and we were able to buy this truck within our budget. I liked this place because they really work with you. They try to find ways to help. They really look out for you and they are true sellers. No hidden anything. Everything is straight forward. Highly recommend this place. Wes takes care of you.

I want to thank you and your staff for your excellent service and the constant "can do" approach to…read moresatisfying customer needs. Your service, the quality of the cars , and the consistently pleasant and positive attitude at Island Auto Exchange.Those qualities make it an absolute pleasure to work with you. It's nice to know that Island Auto exchange is a place we can always count on Again, thanks!

Lei of Kindness…read more.. They already had me at that and the whole concept of the community getting together for the keikis and their family just to think of going without just breaks my heart. Growing up my family did struggle for reason I do know and am so grateful it was still filled with love and caring heart I'd like to think that we all can do it in the same small way that in all will make someone smile. Nothing feels amazing than giving and it was fun for me to decide on the item and as a foodie it had to be a lunch box and to honor my friend it had to be Minnie. Amazing event that was literally like a carnival filled with various vendors and arts, crafts and games really for all ages was incredible. There was a contest and the winning totes sales goes the University of Howait West O'chu Acodemy of Creative Media who was there with a claw game and gave out aloe plant for prizes is fun and unique. Thank you to Mini of Hawaii for sharing their space with us all and the community it's very nice and can't believe how cute their vehicles were but the totes are more my thing at the moment. Thank you!

I ordered my MINI JCW from MINI of Hawaii in February, and I specifically want to recognize Sales…read moreManager Garthan Freeman for an exceptional experience from beginning to end. Before I ordered, I had considered buying a MINI on the mainland and shipping it to Hawaii myself. Garthan patiently answered all of my questions, walked me through the advantages of ordering directly through MINI of Hawaii, and gave me the confidence that they would take care of me when I arrived on Oahu. That decision turned out to matter far more than I ever expected. My original JCW made it all the way to the Port of Los Angeles, where it was severely damaged during transportation and ultimately totaled. Instead of the car I had ordered arriving around the same time I moved to Hawaii, I suddenly had no car at all. Garthan personally called me with the bad news. What I remember most about that conversation, though, is that he didn't just tell me there was a problem. He immediately told me there was a plan. MINI would fast-track a replacement JCW built to my original specifications, and MINI of Hawaii would make sure I had transportation in the meantime. They provided me with a courtesy Countryman S for nearly three months, at no cost to me, until my replacement JCW arrived in August. Throughout the entire process, Garthan kept me informed, answered what must have been a ridiculous number of questions from me, advocated for me with MINI USA, and continued helping me even after I took delivery. He and the dealership also worked with MINI USA on a goodwill gesture for the delay, which ultimately helped pay for a custom surfboard from a local Hawaii shaper. That's a pretty great ending to a story that started with my brand-new car being totaled before I ever got to drive it. Anyone can sell you a car when everything goes according to plan. You find out how good a dealership and its people really are when something goes badly wrong. That's why I'm especially glad I listened to Garthan and ordered through MINI of Hawaii rather than buying on the mainland and trying to handle everything myself. When the unexpected happened, I had someone here who took ownership of the problem and made sure I was taken care of. Garthan and the MINI of Hawaii team earned my business and my recommendation. Five stars and a huge mahalo.

I had an outstanding vehicle buying experience from start to finish. Moroni Saau was incredibly…read moreknowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, listened to what I was looking for, and made the entire process smooth and enjoyable. Justin Hoover in finance was just as exceptional. He clearly explained every step of the paperwork, made everything easy to understand, and helped the financing process move quickly and stress-free. Together, Moroni and Justin made what can often be a stressful experience feel pleasant and effortless. Their professionalism, honesty, and excellent customer service truly stood out. I highly recommend working with both of them if you're looking to purchase a vehicle. Thank you both for making this such a great experience!

Took my car in for service. Once upon a time many years ago, they had the best service department…read more Covid came and that changed. Only reason I continued to get my old Hyundai Genesis Coupe serviced there was the convenient location and I dint know I could take it to other locations until just last year. Anyway, after years of poor service, this time was better. Only complaint was trying to drop off my case early (day before). No one outside to help me. (Guess they were busy because I've been greeted in the past). Filled out the form on the drop off envelope, put my keys and coupons in, and took it inside rather than putting it in the tiny drop off box (still no one outside greeted me) because I had locked my car and since no one outside greeted me I was concerned I was blocking the lane and they wouldn't know where to look for my keys if I dropped it in the box and left. Went in and stood at the doorway. It was busy. My service advisor wasn't at her desk. (Lunch break?) So I waited for the next available advisor. One gentleman advisor was speaking to a technician and after the tech left, did make eye contact with me but didn't ask if I needed anything. Waited another minute just in case then went to to him to explain I was concerned about having locked my car and if I put the key in the early drop off box without telling anyone no one would know where to find my key since I was blocking the driveway. At that point he was polite and said he'd take the envelope and get it to my service rep Kirsten. Not the best first impression for this servicing since I'm already cynical about the service department here. Next day got a call from Kirsten who went over everything with me. Later got an email and text with a document listing the inspection done and two issues that had recommendations to be addressed. Tried to call, then to text and ran into same issues as before of not being able to get through, (phone system needs help) but managed to finally talk to someone to have Kirsten to call me back. When she did, we arranged for the issues to be assessed, and the cost to do the diagnostics. Later got a call on what needed to be done and the cost. So far so good. Work was completed by my requested completion time so I was happy. I did have to remind Kirsten to apply my coupon, which she thanked me for the reminder. Would have been nice if she remembered on her own but I've noticed if I take my car in for early drip is this happens sometimes. Not sure why. Anyway, when I went to pick up my car Kirsten was very polite and friendly. I hadn't had her as an advisor before so I wasn't sure what to expect, but was satisfied. Even got a follow up call from someone asking if there were any service issues that they could address so I told them about the disappointing lack of greeting when I dropped off my car early. Person said she'd let the manager know, even asking me for a description of the individual so it wouldn't be just a"generic" reminder to everyone (hopefully). Other than that, this was a satisfactory servicing experience so I am giving a 4 star rating.

First off, ask for Henry! He not only made the process quick and easy for us, but made us feel…read morecomfortable during a time that can feel stressful - because let's face it, buying a brand new vehicle can be daunting. Second off, I almost didn't want to buy from Servco because of past experiences at the Mapunapuna location. VISIT LEEWARD! Not only do all the vehicles look top tier and well taken care of, the customer service you get here is night and day! Servco Mapunapuna's sales team always acted as if they were doing ME a favor by selling me a car. Not Henry. He made sure we felt like family the whole process. All in all, we love our brand new truck. We love the service. We loved the overall experience. Definitely choose Servco Leeward and again, ask for Henry!

On May 5, 2026, I instructed my staff to select a company vehicle suitable for work purposes. Our…read morecompany acquired two Tacoma trucks from Servo, located in Mapunana, with the other in Leward. She was assisted by Mr. Mike Gomez, who exhibited discourteous behavior and lacked professionalism. She contacted me by phone to inform me of her experience, and I advised her to visit another dealership. She expressed her interest in the vehicle and indicated her intention to pay in cash. However, her negative experience has led her to consider alternative dealerships. This morning, upon noticing the new vehicle while having my Tacoma serviced at the same location, I asked her to inspect it. She has stated she will not return to that dealership, which has caused me to reconsider the possibility of purchasing company vehicles from that location.

Did repairs on my vehicle, they were really fast and my vehicle runs great now. Really good pricing…read moreand were able to do it same day.

Awesome used car lot, salesmen & mechanics are really helpful & supportive Bing & Tony goes out of…read moretheir way to make sure you are satisfied with your car & it's ne

If you're looking to purchase a vehicle, I highly recommend that you give Tommy a call…read more We purchased our 2014 Toyota Tacoma 4 Door around two weeks ago and are extremely happy with our purchase. From start to finish, Tommy provided excellent customer service and exceeded our expectations. He gave us a great deal and also handled the shipment our vehicle, which made our shopping experience seamless. We'll definitely do business again!

I thought I had an oil leak, but it was only something loose. They only took minutes and didn't…read morecharge me. I will use them for all other mechanical work.

Thank you CJ for being very honest and upfront with me and my family. We really appreciate your…read moretime and effort and doing all that you could to help us -Mahalo

Applied online for a car I really wanted, Cj got back to me the next day, helped me through…read moreeverything and very upfront. Thank you so much for giving me this chance to start over. Car is great! Thank you Cj